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stroke-linejoin="round"> </path> </svg> </span> </li> <li class="cmp-breadcrumb__item cmp-breadcrumb__item--active bold" aria-current="location" data-cmp-data-layer="{"breadcrumb-054896cf8c-item-e98a43d617":{"@type":"pge/components/core/breadcrumb/item","repo:modifyDate":"2023-08-21T21:54:00Z","dc:title":"211","xdm:linkURL":"/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/211.html"}}" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <span itemprop="name">211</span> <meta itemprop="position" content="5"/> </li> </ol> </nav> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-c07d51d347" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="hero-component teaser teaser-informational-hero--no-image grey-bg aem-GridColumn aem-GridColumn--default--12"><div id="teaser-d0ad68f48c" class="teaser-default cmp-teaser" data-cmp-data-layer="{"teaser-d0ad68f48c":{"@type":"core/wcm/components/teaser/v1/teaser","repo:modifyDate":"2023-09-19T01:29:26Z","dc:title":"211","dc:description":"<h2><span style=\"\tfont-weight: normal;\r\n\">We can help you prepare for emergencies, get support and stay safe</span></h2>\r\n"}}"> <div class="cmp-teaser__content"> <h1 class="cmp-teaser__title"> 211 </h1> <div class="cmp-teaser__description"><h2><span style=" font-weight: normal; ">We can help you prepare for emergencies, get support and stay safe</span></h2> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-187ac1bfb1" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="callout teaser cmp-teaser-callout--full aem-GridColumn aem-GridColumn--default--12"> <div id="teaser-d6b61232b8" class="cmp-teaser" data-cmp-data-layer="{"teaser-d6b61232b8":{"@type":"core/wcm/components/teaser/v1/teaser","repo:modifyDate":"2023-10-03T01:05:54Z","dc:title":"Find local support with 211, a free and confidential service.","xdm:linkURL":"https://www.211.org/"}}"> <div class="cmp-teaser__content primarybutton"> <h2 class="cmp-teaser__title"> Find local support with 211, a free and confidential service. </h2> <div class="cmp-teaser__action-container"> <a class="cmp-teaser__action-link" href="https://www.211.org/" target="_blank">Visit 211.org<i class="icon icon--external-link sb-icon sb-icon--external-link" aria-hidden="true"></i></a> </div> </div> </div> </div> <header class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> </header> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-718105a395":{"@type":"pge/components/core/text","repo:modifyDate":"2024-08-30T14:19:25Z","xdm:text":"<h3>What is 211?</h3>\r\n<p style=\"padding-top: 15.0px;\">211 connects you with local centers that can help you find support and resources in your area. This service is free and confidential.</p>\r\n<p>&nbsp;</p>\r\n<p>Emergencies and safety power outages can happen at any time. That’s why we’ve partnered with the California Network of 211 to help you prepare, get support and stay safe.</p>\r\n<p>&nbsp;</p>\r\n<p><a href=\"/content/dam/pge/docs/outages-and-safety/outage-preparedness-and-support/211-fact-sheet.pdf\" target=\"_blank\">Learn how 211 can help you and your family (PDF)</a></p>\r\n"}}" id="text-718105a395" class="cmp-text"> <h3>What is 211?</h3> <p style=" padding-top: 15.0px; ">211 connects you with local centers that can help you find support and resources in your area. This service is free and confidential.</p> <p> </p> <p>Emergencies and safety power outages can happen at any time. That’s why we’ve partnered with the California Network of 211 to help you prepare, get support and stay safe.</p> <p> </p> <p><a href="/assets/pge/docs/outages-and-safety/outage-preparedness-and-support/211-fact-sheet.pdf" target="_blank" rel="noopener noreferrer">Learn how 211 can help you and your family (PDF)</a></p> </div> </div> <div class="column-tile-icon aem-GridColumn aem-GridColumn--default--12"><div class="cmp-column-tiles"> <div class="cmp-column-tiles__container"> <li hidden> </li> <div class="cmp-column-tiles__title-description"> <div> <div data-cmp-data-layer="{"columntileicontitle-b66d2fa053":{"@type":"/apps/pge/components/pge-core/required/columntileicontitle","repo:modifyDate":"2023-08-28T22:01:16Z","dc:title":"How 211 can help"}}" id="columntileicontitle-b66d2fa053" class="cmp-title"> <h3 class="cmp-title__text">How 211 can help</h3> </div> </div> <div> </div> </div> <div class="cmp-column-tiles__teasers-column"> <div class="cmp-column-tiles__teasers-row"> <div class="teaser"> <div class="cmp-teaser"> <div class="cmp-teaser__content"> <h4 class="cmp-teaser__title"> Create a plan </h4> <div class="cmp-teaser__description"> <p>Prepare ahead of a potential power outage or other emergency.</p> </div> </div> <div class="cmp-teaser__image"> <div class="cmp-image"> <i class="icon icon--pen-tool sb-icon sb-icon--pen-tool" aria-hidden="true"></i> </div> </div> </div> </div> <div class="teaser"> <div class="cmp-teaser"> <div class="cmp-teaser__content"> <h4 class="cmp-teaser__title"> Get local help </h4> <div class="cmp-teaser__description"> <p>Locate transportation assistance, hotel support and food options during power outages.</p> </div> </div> <div class="cmp-teaser__image"> <div class="cmp-image"> <i class="icon icon--map-pin sb-icon sb-icon--map-pin" aria-hidden="true"></i> </div> </div> </div> </div> <div class="teaser"> <div class="cmp-teaser"> <div class="cmp-teaser__content"> <h4 class="cmp-teaser__title"> Get support during emergencies </h4> <div class="cmp-teaser__description"> <p>Find help after a power outage or emergency, like mental health support.</p> </div> </div> <div class="cmp-teaser__image"> <div class="cmp-image"> <i class="icon icon--phone-call sb-icon sb-icon--phone-call" aria-hidden="true"></i> </div> </div> </div> </div> </div> </div> </div> </div></div> <div class="video-component embed media-video--second background-gray-0 aem-GridColumn aem-GridColumn--default--12"><div class="cmp-media-video aem-Grid aem-Grid--12 aem-Grid--default--12 media-video--first"> <div class="aem-GridColumn aem-GridColumn--default--7 aem-GridColumn--tablet--12 aem-GridColumn--phone--12"> <div class=" aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="embed aem-GridColumn aem-GridColumn--default--12 "> <div class="cmp-embed"> <div data-cmp-data-layer="{"video-component-250baf822b":{"@type":"pge/components/pge-core/video-component/v1/video-component","repo:modifyDate":"2024-06-13T00:08:13Z"}}" id="video-component-250baf822b" class="cmp-embed"> <iframe src="https://players.brightcove.net/1688216792001/KIVnFjZ7k_default/index.html?videoId=6305838513112" frameborder="0" allowfullscreen allow="autoplay; fullscreen" aria-label="Learn about 211" title="Learn about 211"></iframe> </div> </div> </div> </div> <div class=" media-video__actions"> <div class="button button--link-primary button--link-audio-description"> <a class="cmp-button" href="https://players.brightcove.net/1688216792001/KIVnFjZ7k_default/index.html?videoId=6305840889112" target="_blank"> <i class="icon icon--arrow-right" aria-hidden="true"> </i> <span class="cmp-button__text">Audio description</span> </a> </div> <div class="button button--link-primary button--link-view-transcript"> <a class="cmp-button" href="/assets/pge/transcripts/211-preparedness-tips.pdf" target="_blank"> <i class="icon icon--arrow-right" aria-hidden="true"> </i> <span class="cmp-button__text">Transcript (PDF)</span> </a> </div> </div> </div> <div class="aem-GridColumn aem-GridColumn--default--5 aem-GridColumn--tablet--12 aem-GridColumn--phone--12 media-video__content"> <div class=" aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="title aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-title"> <div> <div data-cmp-data-layer="{"title-e85458e300":{"@type":"/apps/pge/components/core/title","repo:modifyDate":"2023-08-28T22:19:37Z","dc:title":"Call 211 for emergency support"}}" id="title-e85458e300" class="cmp-title"> <h3 class="cmp-title__text">Call 211 for emergency support</h3> </div> </div> </div> </div> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-text cmp-embed-video__description"> <p class="embed-video__subheader-text"></p> <div> <div data-cmp-data-layer="{"text-b625fa3dd7":{"@type":"/apps/pge/components/pge-core/required/text","repo:modifyDate":"2024-06-13T00:02:26Z","xdm:text":"<p>Call 211 for local support before, during and after an emergency, such as a Public Safety Power Shutoff (PSPS). Those using relay services can call <a href=\"tel:18004024018\">1-800-402-4018</a>. You can also text “PSPS” to 211-211.</p>\r\n"}}" id="text-b625fa3dd7" class="cmp-text"> <p>Call 211 for local support before, during and after an emergency, such as a Public Safety Power Shutoff (PSPS). Those using relay services can call <a href="tel:18004024018">1-800-402-4018</a>. You can also text “PSPS” to 211-211.</p> </div> </div> </div> </div> </div> <div class=" aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="button button--primary aem-GridColumn aem-GridColumn--default--12 cmp-embed-video__action-container"> <div class="cmp-button__text"><div class="cta2 button"> <a id="button-27e5885c7c" class="cmp-button" href="https://www.211.org/" data-cmp-clickable data-cmp-data-layer="{"button-27e5885c7c":{"@type":"/apps/pge/components/pge-core/button","repo:modifyDate":"2023-10-03T01:06:09Z","dc:title":"Learn more about 211.org","xdm:linkURL":"https://www.211.org/"}}" target="_blank"> <i class="icon icon--external-link sb-icon sb-icon--external-link" aria-hidden="true"></i> <span class="cmp-button__text">Learn more about 211.org</span> </a> </div> </div> </div> </div> </div> </div></div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-29173c1c24" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="card-feature-tile-informational aem-GridColumn aem-GridColumn--default--12"> <div class="column-tiles-wrapper column-tiles--informational"> <div class="column-tiles__title-description"> <h2 class="column-tiles__title">More outage and safety resources</h2> </div> <div class="column-tiles__col-wrapper"> <div class="column-tiles__column"> <div class="column-tiles__item"> <div class="column-tiles__item-title"> <h3 class="column-tiles__item-heading">Community Resource Centers</h3> </div> <div class="column-tiles__item-text"><p>Community Resource Centers (CRC) provide support to customers during a Public Safety Power Shutoff (PSPS).</p> </div> <div class="button button--link-primary"> <a class="cmp-button" href="/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/community-resource-centers.html" target="_self"> <i class="icon icon--arrow-right" aria-hidden="true"> </i> <span class="cmp-button__text">Find a CRC near you</span> </a> </div> </div> </div> <div class="column-tiles__column"> <div class="column-tiles__item"> <div class="column-tiles__item-title"> <h3 class="column-tiles__item-heading">Emergency planning</h3> </div> <div class="column-tiles__item-text"><p>Keep yourself and your family safe by preparing for unexpected events.</p> </div> <div class="button button--link-primary"> <a class="cmp-button" href="/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/emergency-planning.html" target="_self"> <i class="icon icon--arrow-right" aria-hidden="true"> </i> <span class="cmp-button__text">Get tips on emergency planning</span> </a> </div> </div> </div> <div class="column-tiles__column"> <div class="column-tiles__item"> <div class="column-tiles__item-title"> <h3 class="column-tiles__item-heading">Outage compensation programs</h3> </div> <div class="column-tiles__item-text"><p>Receive compensation for long outages.</p> </div> <div class="button button--link-primary"> <a class="cmp-button" href="/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html" target="_self"> <i class="icon icon--arrow-right" aria-hidden="true"> </i> <span class="cmp-button__text">Learn about outage compensation programs</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-b415020032" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> </div> </div> <div class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> <div id="experiencefragment-ba79f3b972" class="cmp-experiencefragment cmp-experiencefragment--footer"> <div id="container-ba9c4760bd" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="footer aem-GridColumn aem-GridColumn--default--12"> <div 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