Report an Emergency

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data-cmp-data-layer="{"image-01fa311027":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2023-09-29T22:07:09Z","image":{"repo:id":"aab952b5-0e14-4b30-a6cf-6c05fe703d3e","repo:modifyDate":"2022-11-29T20:54:03Z","@type":"image/jpeg","repo:path":"/content/dam/pge/images/footer/employee-privacy-notice-16-9.jpg","xdm:smartTags":{"woman":0.8045251965522766,"education":0.6881620287895203,"young":0.766059160232544,"student":0.7196884155273438,"caucasian":0.7044180631637573,"book":0.7032454013824463,"office":0.6557784676551819,"laptop":0.6758861541748047,"beautiful":0.6965701580047607,"computer":0.6914010047912598,"indoors":0.6254251003265381,"female":0.7877533435821533,"businesswoman":0.6453397870063782,"smiling":0.6433159112930298,"attractive":0.6967353224754333,"business":0.7167351841926575,"reading":0.6595662236213684,"girl":0.7400054931640625,"portrait":0.6991458535194397,"people":0.7051528096199036,"face":0.6163117289543152,"person":0.6246699690818787,"looking":0.6156015396118164,"adult":0.710415244102478,"sitting":0.6569185256958008}}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/contact-us/report-an-emergency/_jcr_content/root/container_componentsl31/hero_component_copy_.coreimg.jpeg/1696025229404/employee-privacy-notice-16-9.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt/> </div> </div> <div class="cmp-teaser__content"> <h1 class="cmp-teaser__title"> Emergency information </h1> <div class="cmp-teaser__description"><h2><span style=" font-weight: normal; ">Learn what to do after you've called 9-1-1</span></h2> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-7c0097cc59" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <header class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> <div id="experiencefragment-df6d123a0c" class="cmp-experiencefragment cmp-experiencefragment--icon-alert-natural-gas"> <div id="container-8ff7cc91d7" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-30c52b870c":{"@type":"pge/components/core/text","repo:modifyDate":"2024-05-29T23:13:10Z","xdm:text":"<p><img src=\"/content/dam/pge/icons/ic-alert-note.svg\" alt=\"emergency alert icon\">&nbsp;&nbsp;If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1.&nbsp;</p>\r\n<p><img src=\"/content/dam/pge/icons/ic-alert-note.svg\" alt=\"emergency alert icon\">&nbsp;&nbsp;If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&amp;E at&nbsp;<a href=\"tel:1-877-660-6789\">1-877-660-6789</a>.</p>\r\n<p>&nbsp;</p>\r\n<p><b>24-hour Customer Service Line:</b>&nbsp;<a href=\"tel:1-877-660-6789\">1-877-660-6789</a><br>\r\n</p>\r\n<p><b>24-hour Power Outage Information Line:</b>&nbsp;<a href=\"tel:1-800-743-5002\">1-800-PGE-5002</a>&nbsp;(<a href=\"tel:18007435002\">1-800-743-5002</a>)<br>\r\n</p>\r\n"}}" id="text-30c52b870c" class="cmp-text"> <p><img src="/assets/pge/icons/ic-alert-note.svg" alt="emergency alert icon"/> If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1. </p> <p><img src="/assets/pge/icons/ic-alert-note.svg" alt="emergency alert icon"/> If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at <a href="tel:1-877-660-6789">1-877-660-6789</a>.</p> <p> </p> <p><b>24-hour Customer Service Line:</b> <a href="tel:1-877-660-6789">1-877-660-6789</a><br /> </p> <p><b>24-hour Power Outage Information Line:</b> <a href="tel:1-800-743-5002">1-800-PGE-5002</a> (<a href="tel:18007435002">1-800-743-5002</a>)<br /> </p> </div> </div> </div> </div> </div> </header> <div class="tabs panelcontainer aem-GridColumn aem-GridColumn--default--12"> <div id="tabs-f116b0d8e5" class="cmp-tabs" data-cmp-is="tabs" data-cmp-data-layer="{"tabs-f116b0d8e5":{"shownItems":["tabs-f116b0d8e5-item-f3dfe5f52d"],"@type":"pge/components/core/tabs","repo:modifyDate":"2023-08-24T21:13:17Z"}}" data-placeholder-text="false"> <ol role="tablist" class="cmp-tabs__tablist" aria-multiselectable="false"> <li role="tab" id="tabs-f116b0d8e5-item-f3dfe5f52d-tab" class="cmp-tabs__tab cmp-tabs__tab--active" aria-controls="tabs-f116b0d8e5-item-f3dfe5f52d-tabpanel" tabindex="0" data-cmp-hook-tabs="tab">Possible gas leak</li> <li role="tab" id="tabs-f116b0d8e5-item-6ba3182eb3-tab" class="cmp-tabs__tab" aria-controls="tabs-f116b0d8e5-item-6ba3182eb3-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab">Downed powerline</li> <li role="tab" id="tabs-f116b0d8e5-item-abccf7c910-tab" class="cmp-tabs__tab" aria-controls="tabs-f116b0d8e5-item-abccf7c910-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab">Other emergencies</li> </ol> <div id="tabs-f116b0d8e5-item-f3dfe5f52d-tabpanel" role="tabpanel" aria-labelledby="tabs-f116b0d8e5-item-f3dfe5f52d-tab" tabindex="0" class="cmp-tabs__tabpanel cmp-tabs__tabpanel--active" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabs-f116b0d8e5-item-f3dfe5f52d":{"@type":"pge/components/core/tabs/item","dc:title":"Possible gas leak"}}"><div class="container responsivegrid"> <div id="container-f3dfe5f52d" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-a5a0408b95":{"@type":"pge/components/core/text","repo:modifyDate":"2024-05-22T20:06:19Z","xdm:text":"<h3>Signs of a possible gas leak</h3>\r\n<p>&nbsp;</p>\r\n<ul>\r\n<li>Sulfur-like smell or rotten egg smell</li>\r\n<li>Hissing, whistling or roaring sounds</li>\r\n<li>Damaged connections to gas appliances</li>\r\n<li>Dead or dying vegetation, in otherwise moist areas, over or near pipeline areas</li>\r\n<li>Unusual soil movement or bubbling water</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p>Leave the area immediately. Call 9-1-1. Then call PG&amp;E at <a href=\"tel:1-877-660-6789\">1-877-660-6789</a>.</p>\r\n<p>&nbsp;</p>\r\n"}}" id="text-a5a0408b95" class="cmp-text"> <h3>Signs of a possible gas leak</h3> <p> </p> <ul><li>Sulfur-like smell or rotten egg smell</li><li>Hissing, whistling or roaring sounds</li><li>Damaged connections to gas appliances</li><li>Dead or dying vegetation, in otherwise moist areas, over or near pipeline areas</li><li>Unusual soil movement or bubbling water</li></ul> <p> </p> <p>Leave the area immediately. Call 9-1-1. Then call PG&E at <a href="tel:1-877-660-6789">1-877-660-6789</a>.</p> <p> </p> </div> </div> </div> </div> </div> </div> <div id="tabs-f116b0d8e5-item-6ba3182eb3-tabpanel" role="tabpanel" aria-labelledby="tabs-f116b0d8e5-item-6ba3182eb3-tab" tabindex="0" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabs-f116b0d8e5-item-6ba3182eb3":{"@type":"pge/components/core/tabs/item","dc:title":"Downed powerline"}}"><div class="container responsivegrid"> <div id="container-6ba3182eb3" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-33d3b012ce":{"@type":"pge/components/core/text","repo:modifyDate":"2024-05-22T21:32:32Z","xdm:text":"<h3>What to do if you see a downed powerline</h3>\r\n<h3>&nbsp;</h3>\r\n<ul>\r\n<li>Stay away from all downed powerlines.</li>\r\n<li>Powerlines are not insulated like power cords. Don't touch downed powerlines or any other electrical equipment.</li>\r\n<li>Always assume a powerline is live.</li>\r\n<li>Don't touch anything or anyone in contact with a downed powerline.<br>\r\n</li>\r\n<li>Keep children and pets away from a downed powerline.</li>\r\n<li>Don't drive over a downed powerline.</li>\r\n</ul>\r\n<p>&nbsp;</p>\r\n<p>Leave the area immediately. Call 9-1-1. Then call PG&amp;E at&nbsp;<a href=\"tel:1-877-660-6789\">1-877-660-6789</a>.<a href=\"tel:1-877-660-6789\"></a></p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>\r\n"}}" id="text-33d3b012ce" class="cmp-text"> <h3>What to do if you see a downed powerline</h3> <h3> </h3> <ul><li>Stay away from all downed powerlines.</li><li>Powerlines are not insulated like power cords. Don't touch downed powerlines or any other electrical equipment.</li><li>Always assume a powerline is live.</li><li>Don't touch anything or anyone in contact with a downed powerline.<br /> </li><li>Keep children and pets away from a downed powerline.</li><li>Don't drive over a downed powerline.</li></ul> <p> </p> <p>Leave the area immediately. Call 9-1-1. Then call PG&E at <a href="tel:1-877-660-6789">1-877-660-6789</a>.<a href="tel:1-877-660-6789"></a></p> <p> </p> <p> </p> <p> </p> </div> </div> </div> </div> </div> </div> <div id="tabs-f116b0d8e5-item-abccf7c910-tabpanel" role="tabpanel" aria-labelledby="tabs-f116b0d8e5-item-abccf7c910-tab" tabindex="0" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabs-f116b0d8e5-item-abccf7c910":{"@type":"pge/components/core/tabs/item","dc:title":"Other emergencies"}}"><div class="container responsivegrid"> <div id="container-abccf7c910" class="cmp-container"> <div class="text"> <div data-cmp-data-layer="{"text-67d3c9542e":{"@type":"pge/components/core/text","repo:modifyDate":"2023-08-21T16:27:36Z","xdm:text":"<h3>How to handle other emergencies</h3>\r\n"}}" id="text-67d3c9542e" class="cmp-text"> <h3>How to handle other emergencies</h3> </div> </div> <div class="card-feature-tile-informational"> <div class="column-tiles-wrapper column-tiles--informational"> <div class="column-tiles__title-description"> </div> <div class="column-tiles__col-wrapper"> <div class="column-tiles__column"> <div class="column-tiles__item"> <div class="column-tiles__item-title"> <h3 class="column-tiles__item-heading">Emergency planning</h3> </div> <div class="column-tiles__item-text"><p>Explore information on preparing for unexpected events.</p> </div> <div class="button button--link-primary"> <a class="cmp-button" href="/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/emergency-planning.html" target="_self"> <i class="icon icon--arrow-right" aria-hidden="true"> </i> <span class="cmp-button__text">Learn about emergency planning</span> </a> </div> </div> </div> <div class="column-tiles__column"> <div class="column-tiles__item"> <div class="column-tiles__item-title"> <h3 class="column-tiles__item-heading">Stay out of the heat</h3> </div> <div class="column-tiles__item-text"><p>Find a cooling center near you.</p> </div> <div class="button button--link-primary"> <a class="cmp-button" href="https://www.caloes.ca.gov/cooling-centers/" target="_blank"> <i class="icon icon--arrow-right" aria-hidden="true"> </i> <span class="cmp-button__text">Visit caloes.ca.gov</span> </a> </div> </div> </div> <div class="column-tiles__column"> <div class="column-tiles__item"> <div class="column-tiles__item-title"> <h3 class="column-tiles__item-heading">Download a family emergency plan</h3> </div> <div class="column-tiles__item-text"><p>Visit slocounty,ca,gov to create a family plan.</p> </div> <div class="button button--link-primary"> <a class="cmp-button" href="https://www.slocounty.ca.gov/CountyOfSanLuisObispo/media/OESMedia/Family-Emerg-Plan-2017.pdf" target="_blank"> <i class="icon icon--arrow-right" aria-hidden="true"> </i> <span class="cmp-button__text">Family Emergency Plan (PDF)</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-06df1d1f02" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="card-feature-tile-informational aem-GridColumn aem-GridColumn--default--12"> <div class="column-tiles-wrapper column-tiles--informational"> <div class="column-tiles__title-description"> <h2 class="column-tiles__title">More ways to report an issue</h2> </div> <div class="column-tiles__col-wrapper"> <div class="column-tiles__column"> <div class="column-tiles__item"> <div class="column-tiles__item-title"> <h3 class="column-tiles__item-heading">Report energy theft</h3> </div> <div class="column-tiles__item-text"><p>Stealing energy is a crime. It also creates deadly fire and safety hazards.</p> </div> <div class="button button--link-primary"> <a class="cmp-button" href="/en/contact-us/report-an-issue/report-energy-theft.html" target="_self"> <i class="icon icon--arrow-right" aria-hidden="true"> </i> <span class="cmp-button__text">Report energy theft</span> </a> </div> </div> </div> <div class="column-tiles__column"> <div class="column-tiles__item"> <div class="column-tiles__item-title"> <h3 class="column-tiles__item-heading">Contact us</h3> </div> <div class="column-tiles__item-text"><p>24-hour Customer Service Line: <a href="tel:1-877-660-6789">1-877-660-6789</a> (<a href="tel:1-877-660-6789">1-877-660-6789</a>)</p> </div> <div class="button button--link-primary"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-37730d05fb" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> 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