Grand Central train ticket app | Grand Central Rail

<!DOCTYPE html> <html lang="en" dir="ltr" prefix="og: https://ogp.me/ns#"> <head> <base href="https://www.grandcentralrail.com/app"> <meta charset="utf-8" /> <script type="text/javascript" async src="//cdn-sitegainer.com/sitegainer_5619650.js"></script> <meta name="description" content="Are you looking for a quicker and more convenient way to book your train journey? You can now do it on the go with the Grand Central train ticket app. Designed to bring you the most budget-friendly fares, our app has just made travelling with us even easier." /> <meta name="google-site-verification" content="EwdhgkiTxyKuwSf13xm1FKQAmYc3qV5HO8lZZ0TPKFY" /> <meta name="Generator" content="Drupal 10 (https://www.drupal.org)" /> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <style>div#sliding-popup, div#sliding-popup .eu-cookie-withdraw-banner, .eu-cookie-withdraw-tab {background: #1C2334} div#sliding-popup.eu-cookie-withdraw-wrapper { background: transparent; } #sliding-popup h1, #sliding-popup h2, #sliding-popup h3, #sliding-popup p, #sliding-popup label, #sliding-popup div, .eu-cookie-compliance-more-button, .eu-cookie-compliance-secondary-button, .eu-cookie-withdraw-tab { color: #ffffff;} .eu-cookie-withdraw-tab { border-color: #ffffff;}</style> <script type="application/ld+json">{ "@context": "https://schema.org", "@graph": [ { "@type": "FAQPage", "mainEntity": { "@type": "Question", "name": "How do I add a Railcard? | How do I use my e-ticket? | What do I do if my Grand Central train ticket app doesn’t work? | Can I leave comments or feedback on the app? |", "answerCount": "1", "acceptedAnswer": [ { "@type": "Answer", "text": "When you’ve chosen your journey and departure time" }, { "@type": "Answer", "text": "there will be an option underneath to add a Railcard. Simply select the ‘+’ button and scroll through the list until you find your Railcard to add it to your journey. \rKeep in mind that once you select a Railcard" }, { "@type": "Answer", "text": "the train fares displayed on the app will automatically reflect the relevant discount. To remove a Railcard" }, { "@type": "Answer", "text": "select the ‘x’ next to your initial selection. | There are three ways you can use an e-ticket:\r1.\tAs a digital e-ticket stored in the “Bookings” section of the Grand Central App. Remember: You won’t need an internet connection to display this.\r2.\tAs a PDF file displayed from your device.\r3.\tAs a printed document to present on the train.\rFind out more about using your e-ticket via our train ticket app. | If you’re experiencing any problems with our train ticket booking app" }, { "@type": "Answer", "text": "please don’t hesitate to contact us. You can get in touch with our Customer Service department by calling 0345 603 4852 and you can discuss your query with a member of our team. Our lines are open 09.00-17.00" }, { "@type": "Answer", "text": "Monday-Friday.\rAlternatively" }, { "@type": "Answer", "text": "you can report your issue directly on the app by going to the account section and hitting the ‘Report an app issue’ button. We’ll be sure to get back to you as soon as possible. | We’re dedicated to improving your experience of travelling with Grand Central" }, { "@type": "Answer", "text": "so we’d love to hear your feedback. \rYou can do that directly on our app by going to the account section and selecting the ‘What do you think of the app?’ button. Please tell us what you like and don’t like about our train ticket app. \rYou can also contact us by calling our Customer Service department at 0345 603 4852. |" } ] } } ] }</script> <link rel="icon" href="/sites/default/files/favicon.ico" type="image/vnd.microsoft.icon" /> <link rel="canonical" href="https://www.grandcentralrail.com/app" /> <link rel="shortlink" href="https://www.grandcentralrail.com/node/132291" /> </head-placeholder> <title>Grand Central train ticket app | Grand Central Rail</title> <link rel="stylesheet" media="all" href="/libraries/slick-carousel/slick/slick.css?sno1vt" /> <link rel="stylesheet" media="all" href="/sites/default/modules/custom/safe_space_integration/assets/css/main.css?sno1vt" /> <link rel="stylesheet" media="all" href="/modules/contrib/slick/css/layout/slick.module.css?sno1vt" /> <link rel="stylesheet" media="all" href="/themes/contrib/stable/css/system/components/ajax-progress.module.css?sno1vt" /> <link rel="stylesheet" media="all" 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href=https://buy.grandcentralrail.com/account>My Account</a> <div class="search"> <input aria-label="Search topic or keyword" type="text" class="input input--search" value=""/> <button aria-label="Search " class="button button--search-submit"><span>Search</span></button> </div> </div> </header> <div class="container"> <div class="main--no-sidebar"> <div> <div id="block-grandcentral-atomic-breadcrumbs" data-block-plugin-id="system_breadcrumb_block"> <nav class="breadcrumb" role="navigation" aria-labelledby="system-breadcrumb"> <ol> <li> <a href="/">Home</a> </li> <li> Grand Central train ticket app </li> </ol> </nav> </div> </div> </div> <main class="main--no-sidebar" > <div> <div data-drupal-messages-fallback class="hidden"></div><div id="block-grandcentral-atomic-grandcentral-atomictheme-system-main" data-block-plugin-id="system_main_block"> <article> <div> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div data-block-plugin-id="standalone_qtt"> <h2>Standalone QTT</h2> <div class="block--qtt--container block--qtt--wrapper"> <div class="block--toc-qtt is-horizontal " id="toc_qtt"> <script async data-toc-qtt src="/api/qtt/CLEAR_ORIG_DEST?cfg=CLEAR_ORIG_DEST&hor=true&ex=false"></script> </div> <div class="block block--qtt block--toc-qtt block--qtt--ieinfo"> </div> </div> </div> <div data-block-plugin-id="extra_field_block:node:page:content_moderation_control"> </div> <div data-block-plugin-id="extra_field_block:node:page:links"> </div> </div> </div> <div class="container"> <main id="main-content" class="main--no-sidebar layout__region layout__region--main"> <div data-block-plugin-id="gc_page_title"> <h2>Page Title</h2> <div class="page-block page-block--page-title page-block--page-title--centered"> <h1>Grand Central train ticket app</h1> <div class="main-image"> <img src="https://www.grandcentralrail.com/sites/default/files/basic_page_images/38396_WHATS_APPENING_GC-WEBSITE_LP_1196x380px_GENERIC.jpg" alt="What's Appening a better way to travel by train"/> </div> </div> </div> </div> </main> </div> <div class="container"> <main id="main-content" class="main layout__region"> <div data-block-plugin-id="gc_content_block"> <div class="page-block page-block--main-content"> <h3 style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:rgb(89,89,89);"><span style="font-family:"Verdana Pro", sans-serif;font-size:10pt;">Are you looking for a quicker and more convenient way to book your train journey? You can now do it on the go with the Grand Central train ticket app. Designed to bring you the most budget-friendly fares, our app has just made travelling with us even easier. Simply download our train ticket booking app for safe and contactless journeys.</span></span></h3><table style="width:100%;" align="center" border="0" cellpadding="0" cellspacing="0" role="presentation"><tbody><tr><td width="50%"><p align="center"><a href="https://apps.apple.com/gb/app/grand-central-railway/id1457570746" target="_blank" title="Download the Grand Central app for iOS"><img src="/sites/default/files/inline-images/download-on-the-app-store.png" data-entity-uuid="4291644b-c3db-4118-82ad-62a29026a45f" data-entity-type="file" alt="Download on the iOS App Store" width="71%" height="71%"></a><br><em>iOS 9.0+ required</em></p></td><td width="50%"><p align="center"><a href="https://play.google.com/store/apps/details?id=com.ormlondon.grandcentral" target="_blank" title="Download the Grand Central app for Android"><img src="/sites/default/files/inline-images/google-play-badge.png" data-entity-uuid="399dc8e9-d133-4dae-b033-88334b77d09d" data-entity-type="file" alt="Download on the Google Play store" width="71%" height="71%"></a><br><em>Android 6.0+ required</em></p></td></tr></tbody></table><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">Where will you go today? Breeze through your journey with your e-ticket on your app and say hello to the cheapest Grand Central fares around!</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:12.0pt;line-height:115%;"><strong>E-tickets</strong></span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">Queuing at the station and printing out tickets can be a pain, especially if you’re embarking on a long journey or you’re in a rush. Why not use your phone to book train tickets via our app instead? Simply scan your ticket at the barriers or show a member of staff to enter the platforms.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">Once downloaded onto your phone, you don’t even need an internet connection to access your tickets. Skip all the fuss and climb straight aboard your train.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:12.0pt;line-height:115%;"><strong>Simple booking process</strong></span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">You’ll save time searching for the best fares and waiting at the ticket office when you buy train tickets on your phone. You can book tickets as little as 10 minutes before departure or choose from hundreds of available train journeys across the country up to six months in advance.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">Not only that, but you can manage your booking in real-time from your mobile. Change and save your travel preferences, such as the type of seating and proximity to toilets and luggage racks. You’ll also have the ability to modify your ticket if your plans change. You can change the date and time of your travel or get a refund all from our train ticket app.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:12.0pt;line-height:115%;"><strong>Live times and travel information</strong></span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">We provide live train times and updated travel information through our train ticket booking app, so you can stay in control of your journey. Say goodbye to surprise disruptions and late trains – you can check the progress of your train and expected arrival times before you even leave for the station.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">Simply click ‘Journey details’ and look at any adjusted departure or arrival times at any of the stops along your routes. It makes planning any connecting travel far more convenient.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:14.0pt;line-height:115%;"><strong>How to download the Grand Central train ticket app</strong></span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">The Grand Central train booking app is available on both the </span></span><a style="color:#0066ff;text-decoration:underline;" href="https://apps.apple.com/gb/app/grand-central-railway/id1457570746"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">App Store</span></span></a><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;"> and </span></span><a style="color:#0066ff;text-decoration:underline;" href="https://play.google.com/store/apps/details?id=com.ormlondon.grandcentral"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">Google Play</span></span></a><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;"> free of charge. All you need to do is search ‘Grand Central’ on either of these platforms. We should be the first result. Hit the download button to add it to your home screen.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">Before you buy train tickets on your phone, the app will ask you to log in or register. New customers will need to create an account, but just log in and start planning your journey if you already have a profile with Grand Central. You can also opt to skip this step and buy tickets without registering for an account.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">Keeping your personal details safe is important to us, so we’ll send you a verification email when you first download the app to make sure it’s really you.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:14.0pt;line-height:115%;"><strong>Why download our train booking app?</strong></span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">We care about your experience with us, so we’ve developed our train ticket app to be flexible to your schedule and accommodating to your budget requirements.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">When buying train tickets on our phone app, we’re proud to say we’ll never charge you a booking fee. You can book train tickets on your mobile confidently, just as you would do when purchasing online.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">We’ve got your best interests in mind and we’re always trying to save you money. That is why we’ll always show you the best value fares first, so you can get the most out of your journey and your money can go that little bit further.</span></span></p><h2><span style="display:none;" id="cke_bm_142S"> </span>Download the Grand Central app</h2><table style="width:100%;" align="center" border="0" cellpadding="0" cellspacing="0" role="presentation"><tbody><tr><td width="50%"><p align="center"><a href="https://apps.apple.com/gb/app/grand-central-railway/id1457570746" target="_blank" title="Download the Grand Central app for iOS"><img src="/sites/default/files/inline-images/download-on-the-app-store.png" data-entity-uuid="4291644b-c3db-4118-82ad-62a29026a45f" data-entity-type="file" alt="Download on the iOS App Store" width="71%"></a><br><em>iOS 9.0+ required</em></p></td><td width="50%"><p align="center"><a href="https://play.google.com/store/apps/details?id=com.ormlondon.grandcentral" target="_blank" title="Download the Grand Central app for Android"><img src="/sites/default/files/inline-images/google-play-badge.png" data-entity-uuid="399dc8e9-d133-4dae-b033-88334b77d09d" data-entity-type="file" alt="Download on the Google Play store" width="71%"></a><br><em>Android 6.0+ required</em></p></td></tr></tbody></table><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:14.0pt;line-height:115%;"><strong>Grand Central train ticket app FAQs</strong></span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:12.0pt;line-height:115%;"><strong>How do I add a Railcard?</strong></span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">When you’ve chosen your journey and departure time, there will be an option underneath to add a </span></span><a style="color:#0066ff;text-decoration:underline;" href="https://www.grandcentralrail.com/tickets/railcards"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">Railcard</span></span></a><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">. Simply select the ‘+’ button and scroll through the list until you find your Railcard to add it to your journey.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">Keep in mind that once you select a Railcard, the train fares displayed on the app will automatically reflect the relevant discount. To remove a Railcard, select the ‘x’ next to your initial selection.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:12.0pt;line-height:115%;"><strong>How do I use my e-ticket?</strong></span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">There are three ways you can use an e-ticket:</span></span></p><ol><li style="margin-bottom:13px;margin-left:8px;margin-top:7px;"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10pt;line-height:115%;">As a digital e-ticket stored in the “Bookings” section of the Grand Central App. Remember: You won’t need an internet connection to display this.</span></span></li><li style="margin-bottom:13px;margin-left:8px;margin-top:7px;"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10pt;line-height:115%;">As a PDF file displayed from your device.</span></span></li><li style="margin-bottom:13px;margin-left:8px;margin-top:7px;"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10pt;line-height:115%;">As a printed document to present on the train.</span></span></li></ol><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><a style="color:#0066ff;text-decoration:underline;" href="https://www.grandcentralrail.com/tickets/ticket-types/e-tickets"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">Find out more about using your e-ticket</span></span></a><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;"> via our train ticket app.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:12.0pt;line-height:115%;"><strong>What do I do if my Grand Central train ticket app doesn’t work?</strong></span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">If you’re experiencing any problems with our train ticket booking app, please don’t hesitate to </span></span><a style="color:#0066ff;text-decoration:underline;" href="https://www.grandcentralrail.com/help/contact-us"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">contact us</span></span></a><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">. You can get in touch with our Customer Service department by calling </span></span><a style="color:#0066ff;text-decoration:underline;" href="tel:03456034852"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">0345 603 4852</span></span></a><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;"> and you can discuss your query with a member of our team. Our lines are open 09.00-17.00, Monday-Friday.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">Alternatively, you can report your issue directly on the app by going to the account section and hitting the ‘Report an app issue’ button. We’ll be sure to get back to you as soon as possible.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:12.0pt;line-height:115%;"><strong>Can I leave comments or feedback on the app?</strong></span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">We’re dedicated to improving your experience of travelling with Grand Central, so we’d love to hear your feedback.</span></span></p><p style="margin-bottom:13px;margin-top:7px;text-align:left;" align="left"><span style="color:#595959;"><span style="font-family:"Verdana Pro",sans-serif;font-size:10.0pt;line-height:115%;">You can do that directly on our app by going to the account section and selecting the ‘What do you think of the app?’ button. 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