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Logiciel ITSM par Jira Service Management | Atlassian
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data-event-container="globalNav-cta-mobile" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Get it free" >Télécharger gratuitement</a> </li> <li class="outline-element"></li> <li id="adg4-nav-link-features" class="nav-link productNav single adg4-nav-link-features"> <a class="nav-link-button main current-page-false" data-navlinkid="nav-link-2288f1ea-e6d9-42d0-979a-9be7c7e06cac" href="/fr/software/jira/service-management/features" data-event="clicked" data-uuid="2288f1ea-e6-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" data-product-key="jiraSoftware" > Fonctionnalités </a> </li> <li id="adg4-nav-link-solutions" class="nav-link productNav has-dropdown multi adg4-nav-link-solutions"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f" data-event="clicked" data-uuid="b27dd1e0-76-link" data-event-component="linkButton" 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background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1600px) { [data-container-id="9cff98c9-39ce-44e6-8be1-9e5901f4299d"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:28959324-476f-444a-b5d3-4a193dfb0361/jsm-industry-hero-1800.svg?cdnVersion=2449") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="row flex-container reduced-row"> <div class="column column-md-7 lg-cozy-top light-text no-flex" > <div class="component component--heading-textblock text-oversized"> <div class="color-head text-none"> <h1 class=" heading" > Jira Service Management est spécialement conçu pour l'ITSM </h1> </div> <p>Jira Service Management permet aux équipes de support informatique, opérationnelles et métier d'offrir des expériences de service exceptionnelles à leurs employés et à leurs clients.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s24 between component--block lg-cozy-bottom" > <div class="component component--link-button "> <a href="/fr/software/jira/service-management/free" data-event="clicked" data-uuid="dfec00fe-7e" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Essayer gratuitement" data-label-english="Try it free" class="component__link button button--two button--regular button--primary " > Essayer gratuitement </a> </div> <div class="component component--link-button "> <a href="/fr/software/jira/service-management/demo" data-event="clicked" data-uuid="28d4c33f-dc" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Assister à une démo" data-label-english="Join a demo" class="component__link link-arrow " > Assister à une démo<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <div class="container-fluid md-outerspace-top"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="56389c2b" alt="Portail des agents Jira Service Management" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:0af869b5-1199-49c8-818d-7684f8103081/jsm-itsm-portalx2.png?cdnVersion=2449" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Boostez votre service </h3> <p>Offrez de précieuses expériences de service sur une seule plateforme, sans avoir à vous soucier de processus lourds et rigides qui créent des silos. Tirez parti de la puissance d'Atlassian Intelligence pour optimiser le flux de travail afin de vous concentrer sur le travail qui compte.</p> </div> <div class="component component--link-button "> <a href="/fr/software/jira/service-management/product-guide/getting-started/service-request-management" data-event="clicked" data-uuid="57af4f9e-b8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="En savoir plus" data-label-english="Learn more" class="component__link link-arrow " > En savoir plus<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > Améliorez la collaboration et la visibilité </h3> </div> <p>Améliorez la productivité en suivant vos tâches dans l'ensemble de l'entreprise grâce à une plateforme ouverte et collaborative. Liez des tickets dans Jira et connectez les données provenant d'autres outils de développement logiciel, afin que vos équipes de support informatique et opérationnelles puissent répondre rapidement aux <a data-event="clicked" data-uuid="43c971d2-250" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="demandes" data-label-english="requests" href="/fr/itsm/service-request-management">demandes</a>, <a data-event="clicked" data-uuid="43c971d2-251" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="incidents" data-label-english="incidents" href="/fr/incident-management">incidents</a> et <a data-event="clicked" data-uuid="43c971d2-252" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="changements" data-label-english="changes" href="/fr/itsm/change-management">changements</a>.</p> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="ce314036" alt="Vue des incidents ouverts avec des tickets liés depuis Jira dans Jira Service Management" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:9e51a436-39e9-461b-ba82-e5c4177a794f/jsm-itsm-incidentsx2.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="883a760b" alt="Bibliothèque d'automatisation Jira dans la catégorie Gestion des services" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:49d73795-8d16-4321-98aa-a18a438a90c4/jsm-itsm-automationx2.png?cdnVersion=2449" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Évoluez efficacement </h3> <p>Dans un monde où les marchés sont de plus en plus compétitifs, la rapidité est indispensable. Créez des flux de valeur qui éliminent les tâches répétitives et les processus manuels grâce à l'<a data-event="clicked" data-uuid="4d9fed4a-030" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="intelligence artificielle" data-label-english="artificial intelligence" href="https://www.atlassian.com/software/artificial-intelligence">intelligence artificielle</a>. Fournissez un service de vente efficace en utilisant des formulaires, des workflows et des automatisations sans code.</p> </div> <div class="component component--link-button "> <a href="/fr/software/jira/service-management/product-guide/tips-and-tricks/automation" data-event="clicked" data-uuid="06e984a3-aa" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="En savoir plus" data-label-english="Learn more" class="component__link link-arrow " > En savoir plus<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > Obtenez un retour sur investissement de 277 % </h3> </div> <p><strong>L'étude Total Economic Impact<sup>TM</sup> portant sur Jira Service Management</strong>, réalisée par Forrester pour le compte d'Atlassian, a révélé que l'outil permettait aux équipes informatiques et opérationnelles de gagner 115 heures par mois.</p> </div> <div class="component component--link-button "> <a href="/fr/jira/service-management/total-economic-impact-hub" data-event="clicked" data-uuid="76a08379-6b" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Lire l'étude de cas" data-label-english="Read the study" class="component__link link-arrow " > Lire l'étude de cas<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="6197bd12" alt="Tableau de bord Analyses des équipes dans Jira Service Management. Graphique illustrant l'activité des services sur plusieurs mois" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:d9648963-c15c-4b5a-a053-786780a10308/jsm-itsm-analyticsx2.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid" data-container-id="45a9c722-f37a-4d4e-bed3-7cd50b2494f3"> <style class="background-image-styles" data-for="45a9c722-f37a-4d4e-bed3-7cd50b2494f3"> [data-container-id="45a9c722-f37a-4d4e-bed3-7cd50b2494f3"] { background-image: linear-gradient(180deg, #deebff, #ffffff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column md-comfortable-top xs-cozy-bottom text-center no-flex" > <div class="component component--heading"> <div class="color-head text-none"> <h2 class=" heading" > Jira Service Management pour les équipes de support informatique </h2> </div> </div> <div class="component component--link-button "> <a href="/fr/software/jira/service-management/features" data-event="clicked" data-uuid="9c5deeef-38" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Explorer toutes les fonctionnalités" data-label-english="Explore all features" class="component__link link-arrow " > Explorer toutes les fonctionnalités<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><rect style="fill: #ffffff; opacity:0.5; fill-rule:evenodd;" x="9.09" y="18.87" width="17.76" height="11.53"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M31.81,0H20.1V7.86H15.9V0H4.19A4.2,4.2,0,0,0,0,4.19V31.81A4.2,4.2,0,0,0,4.19,36H31.81A4.2,4.2,0,0,0,36,31.81V4.19A4.2,4.2,0,0,0,31.81,0Zm-5,30.41H9.09V18.87H26.85Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Certifié PinkVERIFY™ </h3> </div> <p>Jira Service Management est <a data-event="clicked" data-uuid="c8ea50dd-840" data-event-component="linkButton" data-event-container="imageHeadingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="certifié PinkVERIFY™" data-label-english="PinkVERIFY™ Certified" href="/fr/itsm/itil">certifié PinkVERIFY™</a>. </p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M30.06,9.09a1.58,1.58,0,0,0,.07-3.15h-13a1.57,1.57,0,0,0-.08,3.14h13Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M30.06,16.78a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M30.06,27.26a1.57,1.57,0,0,1,.07,3.14h-13a1.58,1.58,0,0,1-.08-3.15h13Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M31.81,36A4.2,4.2,0,0,0,36,31.81V4.19A4.2,4.2,0,0,0,31.81,0H4.19A4.2,4.2,0,0,0,0,4.19V31.81A4.2,4.2,0,0,0,4.19,36ZM10.42,4.48A1.57,1.57,0,0,1,12.7,6.65l-.06.06L9.13,10.2A1.58,1.58,0,0,1,7,10.26l-.06-.06L4.83,8.13A1.57,1.57,0,0,1,7,5.85l.06.05,1,1ZM12.65,15a1.58,1.58,0,0,0-2.23,0L8,17.35l-1-1L7,16.33a1.57,1.57,0,0,0-2.16,2.29l2.08,2.07.06,0a1.57,1.57,0,0,0,2.16,0l3.51-3.5.06-.06A1.57,1.57,0,0,0,12.65,15ZM10.42,25.45a1.57,1.57,0,0,1,2.28,2.17l-.06.06L9.13,31.17A1.58,1.58,0,0,1,7,31.23l-.06-.06L4.83,29.1A1.57,1.57,0,0,1,7,26.82l.06.05,1,1ZM31.63,7.51a1.57,1.57,0,0,1-1.57,1.58h-13a1.57,1.57,0,0,1,.08-3.14h13A1.57,1.57,0,0,1,31.63,7.51Zm-1.57,9.27a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Zm1.57,12a1.57,1.57,0,0,0-1.57-1.57h-13a1.58,1.58,0,0,0,.08,3.15h13A1.56,1.56,0,0,0,31.63,28.83Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Respectez vos SLA </h3> </div> <p>Réalisez en premier les tâches importantes grâce aux files d'attente priorisées. Configurez, cliquez et lancez-vous en quelques minutes.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M29.12,13.67h-8L22.8,1.2A1,1,0,0,0,20.92.43L6,20.65a1.06,1.06,0,0,0,.85,1.68h8.05L13.2,34.8a1,1,0,0,0,1.88.77L30,15.35A1.06,1.06,0,0,0,29.12,13.67Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Réagissez rapidement aux tickets </h3> </div> <p>Réunissez vos équipes de développement, de support informatique et opérationnelles pour une meilleure réponse aux incidents, une résolution plus rapide et un enseignement continu.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M28.31,36a4.19,4.19,0,0,0,4.19-4.19V8.74H23.77V0H7.69A4.19,4.19,0,0,0,3.5,4.19V31.81A4.19,4.19,0,0,0,7.69,36Zm-.87-21.84a1.58,1.58,0,0,0-1.58-1.58H10.41a1.58,1.58,0,0,0,.08,3.15H25.94A1.58,1.58,0,0,0,27.44,14.16Zm-9.27,6.46a1.58,1.58,0,0,1,.08,3.15H10.49a1.58,1.58,0,0,1-.08-3.15h7.76Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M32.5,8.74H23.77V0Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Plus de 400 formulaires et modèles </h3> </div> <p>Utilisez des formulaires préconçus et des modèles personnalisables qui permettent de vous lancer facilement et de fournir des services plus rapidement.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M36,11.06a3.91,3.91,0,0,0-3.91-3.84H30.2V9.36h1.95a1.78,1.78,0,0,1,1.72,1.77v4.09a1.78,1.78,0,0,1-1.78,1.71H30.2V15.87a1.42,1.42,0,0,0-1.42-1.42H7.22A1.42,1.42,0,0,0,5.8,15.87v1.06h-2A3.92,3.92,0,0,0,0,20.84v4.1a3.91,3.91,0,0,0,3.91,3.84H5.8V26.64H3.85a1.78,1.78,0,0,1-1.72-1.77V20.78a1.78,1.78,0,0,1,1.78-1.71H5.8v1.06a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V19.07h2A3.92,3.92,0,0,0,36,15.16v-4.1Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M28.78,24.16H7.22A1.42,1.42,0,0,0,5.8,25.58v4.26a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V25.58A1.42,1.42,0,0,0,28.78,24.16Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M28.78,4.74H7.22A1.42,1.42,0,0,0,5.8,6.16v4.26a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V6.16A1.42,1.42,0,0,0,28.78,4.74Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Workflows automatisés </h3> </div> <p>Laissez l'automatisation faire le travail pour vous en liant les tickets Jira associés pour fournir un meilleur support, ou en assignant automatiquement les tickets pour simplifier les processus.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M34.23,26.71l-5.34-9.17h-.06L18.94.55h0A1.05,1.05,0,0,0,18,0V29.86H32.41A2.1,2.1,0,0,0,34.23,26.71Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M10.92,29.86l3.59,4.56A4.24,4.24,0,0,0,18,36V29.86Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M1.76,26.71l5.4-9.23h.06L17.06.55h0A1,1,0,0,1,18,0V29.86H3.58A2.12,2.12,0,0,1,1.76,26.71Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M25.07,29.86l-3.58,4.56A4.25,4.25,0,0,1,18,36V29.86Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Déployez en toute confiance </h3> </div> <p>Renforcez vos équipes informatiques grâce à des informations contextuelles sur les changements apportés par les outils de développement logiciel, afin de leur permettre de prendre de meilleures décisions et de réduire les risques.</p> </div> </div> </div> </div> <div class="column md-comfortable-top text-center flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s16 between" > <div class="component component--heading"> <div class="color-head text-none"> <h3 class=" heading" > Découvrez l'approche ITIL d'Atlassian basée sur Jira Service Management </h3> </div> </div> <div class="component component--link-button "> <a href="/fr/itsm/itil" data-event="clicked" data-uuid="9256f996-a4" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Lire le guide" data-label-english="Read the guide" class="component__link button button--one button--regular button--secondary " > Lire le guide </a> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-6 " > <div class="intra-div no-flex block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="3b4f2636" alt="Loupe au-dessus d'une pile de documents" class="component__image xs-outerspace-bottom" style="height:125px;" src="https://wac-cdn.atlassian.com/dam/jcr:7c415701-7376-4045-9c19-f2488fa64b60/jsm-templates.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Modèles </h6> </div> </div> </div> <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-wt font-wt-300 heading" > Modèles ITSM pour vous lancer rapidement </h3> </div> <p>Donnez aux bonnes personnes le contexte dont elles ont besoin pour agir. Gérez les demandes, les incidents et les changements pour fournir d'incroyables services, rapidement.</p> </div> <div class="component component--link-button "> <a href="/fr/software/jira/templates?category=service-management&" data-event="clicked" data-uuid="0019f7e0-c8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Explorer les modèles" data-label-english="Explore templates" class="component__link link-arrow " > Explorer les modèles<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-6 " > <div class="intra-div no-flex block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="a6d29008" alt="Bouton de lecture, ampoule, éclair et signe plus" class="component__image xs-outerspace-bottom" style="height:125px;" src="https://wac-cdn.atlassian.com/dam/jcr:9af7f744-35ba-4fb4-8ded-bb5240a6d9a5/jsm-automation.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > AUTOMATISATION </h6> </div> </div> </div> <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-wt font-wt-300 heading" > Bibliothèque d'automatisation pour améliorer l'efficacité </h3> </div> <p>Faites évoluer la gestion de vos services informatiques en automatisant les tâches répétitives. L'automatisation vous permet de fournir un support client exceptionnel avec une équipe à petit effectif et d'aider ainsi les équipes distribuées à prospérer. Vous trouverez ci-dessous certaines des règles d'automatisation les plus fréquemment utilisées pour Jira Service Management.</p> </div> <div class="component component--link-button "> <a href="/fr/software/jira/automation-template-library/jira-service-management" data-event="clicked" data-uuid="7bad1db6-4d" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Explorer la bibliothèque d'automatisation" data-label-english="Explore automation library" class="component__link link-arrow " > Explorer la bibliothèque d'automatisation<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column xs-comfortable-top md-outerspace-top no-flex" > <div class="component component--horizontal-rule align-center"> <hr class="default " /> </div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom" data-container-id="54edb155-318d-4a14-80ba-193fed2f9382"> <style class="background-image-styles" data-for="54edb155-318d-4a14-80ba-193fed2f9382"> [data-container-id="54edb155-318d-4a14-80ba-193fed2f9382"] { background-image: linear-gradient(180deg, #ffffff, #deebff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column md-comfortable-bottom no-flex" > <div class="component component--heading text-center"> <div class="color-head text-none"> <h2 class=" heading" > Plus de 45 000 entreprises font confiance à Jira Service Management </h2> </div> </div> </div> <div class="column no-flex" > <div class="component--generic-carousel default default card-style no-column-spacing" > <div class="inner-carousel"> <div class="item item0 item-container default default flex-container active-item" aria-hidden="false"> <div class="column " data-container-id="820cc652-4e"> <style> [data-container-id="820cc652-4e"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="820cc652-4e"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image hide-xs hide-sm expand-to-column"> <img id="ad8c2c88" alt="Quatre collègues souriants et posant devant un journal" class="component__image xs-none" style="height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:f54cb45e-217c-40f0-99d0-4b31d9165aa7/telegraph.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--image hide-md hide-lg hide-xl expand-to-column" style="padding-top:0px;"> <img id="eb0e467d" alt="Quatre collègues souriants et posant devant un journal" class="component__image xs-none" style="width:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:f54cb45e-217c-40f0-99d0-4b31d9165aa7/telegraph.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="0e3fd3f6" alt="Le Telegraph" class="component__image xs-comfortable-bottom" style="width:185px;" src="https://wac-cdn.atlassian.com/dam/jcr:3a33190b-d693-40ca-a718-6eff3635923a/jsm-telegraph-logo.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > « Grâce à Jira Service Management, nous pouvons évoluer à la vitesse du secteur, soutenir nos clients et offrir une réelle valeur commerciale. » </h3> </div> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Carol Johnson, IT Director, Telegraph Media Group </h6> </div> </div> </div> </div> </div> </div><div class="item item1 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="e91e0a23-8e"> <style> [data-container-id="e91e0a23-8e"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="e91e0a23-8e"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image hide-xs hide-sm expand-to-column"> <img id="e645ca7a" alt="Quatre collègues collaborent autour d'une table basse" class="component__image xs-none" style="height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:3fa55e6f-e0e6-497a-8951-54e659d7813c/canva.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--image hide-md hide-lg hide-xl expand-to-column" style="padding-top:0px;"> <img id="0463e13b" alt="Quatre collègues collaborent autour d'une table basse" class="component__image xs-none" style="width:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:3fa55e6f-e0e6-497a-8951-54e659d7813c/canva.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="a51b95d6" alt="Canva" class="component__image xs-comfortable-bottom" style="width:75px;" src="https://wac-cdn.atlassian.com/dam/jcr:c3219001-115e-484d-b727-f001e65a53fb/canva-logo.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > « Jira Service Management nous a permis de centraliser nos informations afin d'exécuter facilement des requêtes, d'effectuer des recherches ou simplement de générer des rapports. » </h3> </div> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > ANDREW TOOLAN, Software Engineer, Canva </h6> </div> </div> </div> </div> </div> </div><div class="item item2 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="07d487fe-2c"> <style> [data-container-id="07d487fe-2c"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="07d487fe-2c"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image hide-xs hide-sm expand-to-column"> <img id="50095984" alt="Vaste bureau de banque avec des rangées de bureaux et d'employés" class="component__image xs-none" style="height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:599a6a9e-bd4c-4297-8ca2-bd45dde0e604/bank-of-canada.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--image hide-md hide-lg hide-xl expand-to-column" style="padding-top:0px;"> <img id="610ab2a0" alt="Vaste bureau de banque avec des rangées de bureaux et d'employés" class="component__image xs-none" style="width:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:599a6a9e-bd4c-4297-8ca2-bd45dde0e604/bank-of-canada.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none" > <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="ff2ec7cc" alt="Banque Nationale du Canada" class="component__image xs-comfortable-bottom" style="width:198px;" src="https://wac-cdn.atlassian.com/dam/jcr:a388d64c-f5b7-4a26-a305-ebde30fbfdb8/bank-of-cananda-logo.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > « Après l'intégration des équipes dans Jira Service Management, elles ont commencé à voir l'avantage de donner plus de visibilité à leurs collègues, surtout en matière de backlogs. Nous avons ainsi pu décloisonner les équipes et les projets, ce qui nous a permis d'adopter une méthode de travail plus ouverte. » </h3> </div> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Denis Boisvert, Atlassian Tools Product Owner, Banque Nationale du Canada </h6> </div> </div> </div> </div> </div> </div> </div> <a href="javascript:void(0)" class="arrow left-arrow" data-dir="right" data-event="clicked" data-uuid="a8e1ec1f-d4-right" data-event-component="linkButton" data-event-container="carouselGeneric" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Carousel left click" title="Précédent" style="left: calc(100% - 100px); top: 30px;"> <span>←</span> </a> <a href="javascript:void(0)" class="arrow right-arrow" data-dir="left" data-event="clicked" data-uuid="a8e1ec1f-d4-left" data-event-component="linkButton" data-event-container="carouselGeneric" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Carousel right click" title="Suivant" style="left: calc(100% - 60px); top: 30px;" > <span>→</span> </a> <script type="text/x-component"> { "type":"imkt.components.CarouselGeneric", "params": { } } </script></div> </div> <div class="column xs-cozy no-flex" > <div class="component component--horizontal-rule align-center"> <hr class="default " /> </div> </div> <div class="column column-md-8 column-lg-6 column-md-offset-2 column-lg-offset-3 no-flex" > <div class="component component--heading text-center"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Consultez les témoignages d'analystes du secteur et de clients à notre sujet </h2> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="539ea8cb" alt="Badge Gartner" class="component__image" style="width:275px;height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:8fcb98bf-8218-4144-b700-481769640622/Gartner-badge.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--textblock "> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="1041fca5" alt="Leader du secteur dans le rapport Forrester Wave sur la gestion des services d'entreprise" class="component__image" style="width:275px;height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:c7dec1db-8bde-487d-855f-e85e9cb5c1fb/forrester-background.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--textblock "> <p>En savoir plus sur l'étude <a data-event="clicked" data-uuid="8f4a779c-de0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Total Economic Impact™ de Jira Service Management d'Atlassian" data-label-english="The Total Economic Impact™ of Atlassian Jira Service Management." href="https://www.atlassian.com/jira/service-management/total-economic-impact-hub">Total Economic Impact™ de Jira Service Management d'Atlassian</a>.</p> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="ed05d0a8" alt="Prix Gartner Peer Insights Customers' Choice 2021" class="component__image" style="height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:711c158b-b6a9-4740-89e5-23486cd6537d/Gartner-Peer-Insights-Customers-Choice-badge-color-2022.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--textblock "> <p>Découvrez les résultats de Jira Service Management dans le rapport « <a data-event="clicked" data-uuid="dba112bb-c90" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gartner Peer Insights" data-label-english="Gartner Peer Insights" href="https://www.gartner.com/reviews/market/it-service-management-tools/vendor/atlassian/product/jira-service-management">Gartner Peer Insights</a> ».</p> </div> </div> </div> </div> <div class="container-fluid xs-cozy md-outerspace" data-container-id="25bfcc10-d655-4caa-809f-ddf0a984ebe8"> <style class="background-image-styles" data-for="25bfcc10-d655-4caa-809f-ddf0a984ebe8"> @media (min-width: 0px) and (max-width: 539px) { [data-container-id="25bfcc10-d655-4caa-809f-ddf0a984ebe8"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:4680dd48-a9d1-4bad-af79-b39ea50604ba/jsm-industry-footer-320.svg?cdnVersion=2449") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 540px) and (max-width: 767px) { [data-container-id="25bfcc10-d655-4caa-809f-ddf0a984ebe8"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:4680dd48-a9d1-4bad-af79-b39ea50604ba/jsm-industry-footer-320.svg?cdnVersion=2449") ; 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