Contact Medi-Cal | HPSM Members

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fa-caret-down collapsed" data-toggle="collapse" data-parent=".accordian-menu"></i> </span> <div class="list-group panel" id="sideNav"> <a href="https://www.hpsm.org/member/medi-cal/eligibility" class="list-group-item strong "> Eligibility </a> <a href="https://www.hpsm.org/member/medi-cal/benefits" class="list-group-item dropdown-item collapsed "> Benefits & Services <i href="#group-154f66d73-5412-4ae0-8f4d-dd62957bd892" class="fa fa-caret-down collapsed" data-toggle="collapse" data-parent="group-1022e58b3-d61e-4552-989f-46fd9ec9dd73"></i> </a> <div class="collapse" id="group-154f66d73-5412-4ae0-8f4d-dd62957bd892"> <a href="https://www.hpsm.org/member/medi-cal/benefits/enhanced-care-management" class="list-group-item strong "> Enhanced Care Management (ECM) </a> <a href="https://www.hpsm.org/member/medi-cal/benefits/community-supports" class="list-group-item strong "> Community Supports </a> </div> <a href="https://www.hpsm.org/member/medi-cal/costs" class="list-group-item strong "> Member Costs </a> <a href="https://www.hpsm.org/member/medi-cal/doctors-specialists" class="list-group-item strong "> Doctors & Specialists </a> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-rx" class="list-group-item dropdown-item collapsed "> Prescriptions & Pharmacies <i href="#group-194a1dbf6-aa2f-4b3b-8884-0fd83f559ccd" class="fa fa-caret-down collapsed" data-toggle="collapse" data-parent="group-1022e58b3-d61e-4552-989f-46fd9ec9dd73"></i> </a> <div class="collapse" id="group-194a1dbf6-aa2f-4b3b-8884-0fd83f559ccd"> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-rx/id-cards" class="list-group-item strong "> Your New ID Cards </a> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-rx/your-pharmacy" class="list-group-item strong "> Find a Pharmacy </a> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-rx/drug-list" class="list-group-item strong "> List of Covered Medicines </a> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-rx/appeals-and-complaints" class="list-group-item strong "> Appeals and Complaints </a> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-rx/helpful-contact-information" class="list-group-item strong "> Helpful Contact Information </a> </div> <a href="https://www.hpsm.org/member/medi-cal/hpsm-dental" class="list-group-item strong "> HPSM Dental </a> <a href="https://www.hpsm.org/member/medi-cal/where-can-i-get-care" class="list-group-item dropdown-item collapsed "> Where Can I Get Care? <i href="#group-126fd7936-aab2-416d-86c5-11f54183f5dd" class="fa fa-caret-down collapsed" data-toggle="collapse" data-parent="group-1022e58b3-d61e-4552-989f-46fd9ec9dd73"></i> </a> <div class="collapse" id="group-126fd7936-aab2-416d-86c5-11f54183f5dd"> <a href="https://www.hpsm.org/member/medi-cal/where-can-i-get-care/emergency-medical-care" class="list-group-item strong "> Emergency Medical Care </a> </div> <a href="https://www.hpsm.org/member/medi-cal/get-your-initial-health-assessment" class="list-group-item strong "> Initial Health Assessment </a> <a href="https://www.hpsm.org/member/medi-cal/continuity-of-care" class="list-group-item strong "> Continuity of Care </a> <a href="https://www.hpsm.org/member/medi-cal/whole-child-model" class="list-group-item dropdown-item collapsed "> Whole Child Model <i href="#group-114390f98-fab6-40ea-8ec5-67e4740693ff" class="fa fa-caret-down collapsed" data-toggle="collapse" data-parent="group-1022e58b3-d61e-4552-989f-46fd9ec9dd73"></i> </a> <div class="collapse" id="group-114390f98-fab6-40ea-8ec5-67e4740693ff"> <a href="https://www.hpsm.org/member/medi-cal/whole-child-model/qualifying-conditions" class="list-group-item strong "> Qualifying Conditions </a> </div> <a href="https://www.hpsm.org/member/medi-cal/ride-benefit" class="list-group-item strong "> Ride Benefit </a> <a href="https://www.hpsm.org/member/medi-cal/language-services" class="list-group-item strong "> Language Services </a> <a href="https://www.hpsm.org/member/medi-cal/resources" class="list-group-item dropdown-item collapsed "> Member Materials <i href="#group-15a440ed8-78c1-4c02-a475-7a3bf2d5b9a3" class="fa fa-caret-down collapsed" data-toggle="collapse" data-parent="group-1022e58b3-d61e-4552-989f-46fd9ec9dd73"></i> </a> <div class="collapse" id="group-15a440ed8-78c1-4c02-a475-7a3bf2d5b9a3"> <a href="https://www.hpsm.org/member/medi-cal/resources/manuals" class="list-group-item strong "> Member Manuals </a> <a href="https://www.hpsm.org/member/medi-cal/resources/member-forms" class="list-group-item strong "> Member Forms </a> <a href="https://www.hpsm.org/member/medi-cal/resources/member-notices" class="list-group-item strong "> Member Notices </a> <a href="https://www.hpsm.org/member/medi-cal/resources/member-newsletters" class="list-group-item strong "> Member Newsletters </a> </div> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-quick-start-guide" class="list-group-item dropdown-item collapsed "> Quick-Start Guide <i href="#group-188a80ea2-1e01-406e-a1a5-66bf11c5b5ff" class="fa fa-caret-down collapsed" data-toggle="collapse" data-parent="group-1022e58b3-d61e-4552-989f-46fd9ec9dd73"></i> </a> <div class="collapse" id="group-188a80ea2-1e01-406e-a1a5-66bf11c5b5ff"> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-quick-start-guide/welcome-to-hpsm" class="list-group-item strong "> Welcome to HPSM </a> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-quick-start-guide/six-steps-to-a-healthy-start" class="list-group-item strong "> Six Steps to a Healthy Start </a> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-quick-start-guide/know-your-id-cards" class="list-group-item strong "> Know Your ID Cards </a> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-quick-start-guide/hpsm-benefits" class="list-group-item strong "> HPSM Benefits </a> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-quick-start-guide/other-programs-services" class="list-group-item strong "> Other Programs & Services </a> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-quick-start-guide/dont-lose-your-medi-cal" class="list-group-item strong "> Don't Lose Your Medi-Cal </a> </div> <a href="https://www.hpsm.org/member/medi-cal/problems-and-complaints" class="list-group-item strong "> Problems and Complaints </a> <a href="https://www.hpsm.org/member/medi-cal/nondiscrimination-notice" class="list-group-item strong "> Nondiscrimination Notice </a> <a href="https://www.hpsm.org/member/medi-cal/contact-us" class="list-group-item strong active"> Contact Us </a> </div> </div> </div> <div class="related-items">  <div class="card"> <h3> </h3> <div class="name-and-phone-list"> <h5> </h5> <div > <div class="sfContentBlock sf-Long-text" ><h3 class="mt-4">New address or contact information?</h3><p>If you move and/or change your contact information (phone number, email), you must tell both HPSM and either the San Mateo County Human Services Agency at <span class="phone">1-800-223-8383</span> or Social Security Administration at <span class="phone">1-800-772-1213</span>. This will ensure that you continue to get important information about your Medi-Cal coverage status.</p><p>To report your new information with HPSM, you can <a target="_blank" href="/member-portal-login">log in to the Member Portal</a> or call the number below if you need assistance.</p><p class="my-4"><a class="btn btn-primary btn-wide" target="_blank" href="/member-portal-login">Log in to the Member Portal</a></p></div> </div> </div> <div class="name-and-phone-list"> <h5> </h5> </div> <div class="name-and-phone-list"> <h5> </h5> </div> </div> </div> </div> <div class="col-xs-12 col-sm-8 col-sm-pull-4"> <div class="content-area container-fluid-margin"> <div class="plan-name mb-4"> <a href="/member">Member </a> <span> / </span> <a href="/member/my-health-plan">My Health Plan </a> <span> / </span> <a href="/member/medi-cal">Medi-Cal </a> </div><div class="sf_cols" data-sf-element="Row"> <div class="sf_colsOut sf_1col_1_100"> <div id="Contentplaceholder_TACCE306D001_Col00" class="sf_colsIn sf_1col_1in_100" data-sf-element="Column 1"> <div > <div class="sfContentBlock sf-Long-text" ><h1>Have Questions About Your Benefits?</h1><h2>Contact Member Services<br></h2><p>Contact Member Services if you have questions about your benefits, coverage or claims. Our staff members speak Spanish, Tagalog and Chinese. We also use phone interpreters to assist members in over 200 other languages.</p></div> </div> <div > <div class="sfContentBlock sf-Long-text" ><h3 id="call-member-services">Member Services</h3><p class="mt-1"><span class="nobreak">Toll free:</span> <span class="phone">1-800-750-4776</span> <br>Local: <span class="phone">650-616-2133</span> <br>TTY: <span class="phone">1-800-735-2929</span> or dial <span class="phone">7-1-1</span></p><p class="mt-1"><span class="nobreak">Phone hours: Monday鈥揊riday</span> <span class="nobreak">8:00 a.m. to 6:00 p.m.</span> <br>Office hours: Monday鈥揊riday 8:00 a.m. to 4:00 p.m.<br>Email: <a href="mailto:MemberServicesSupport@hpsm.org">MemberServicesSupport@hpsm.org</a></p></div> </div> <div > <div class="sfContentBlock sf-Long-text" ><h3>Email Member Services</h3><p><a href="mailto:MemberServicesSupport@hpsm.org">MemberServicesSupport@hpsm.org</a></p></div> </div> <div > <div class="sfContentBlock sf-Long-text" ><h3 id="visit-us">Visit Us in Person</h3><p>Health Plan of San Mateo<br>801 Gateway Blvd., Suite 100<br>South San Francisco, CA 94080 - <a target="_blank" href="https://www.mapquest.com/us/california/south-san-francisco/94080-7401/801-gateway-blvd-37.66075,-122.39862">map<br></a>Hours are 8:00 a.m. to 4:00 p.m. Monday though Friday<a target="_blank" href="https://www.mapquest.com/us/california/south-san-francisco/94080-7401/801-gateway-blvd-37.66075,-122.39862"></a></p><p>Members can drop by our office to speak with a Member Services Representative in-person. No appointment is necessary. To help us better assist you, bring your Member ID card with you. Visitors only need to wear masks during private appointments. We have masks on hand for those who do not have them. Other health and safety precautions are in place as well. Our office is ADA-compliant and wheelchair accessible.</p><p>For more information about visiting HPSM鈥檚 office, call the HPSM Reception Desk at <span class="phone">650-616-0050</span>.<br></p></div> </div> <div > <div class="sfContentBlock sf-Long-text" ><h3 class="text-info">If you have questions about your drugs or pharmacy services</h3><div class="ml-2 mt-2 callout"><div class="mx-2"><p class="my-2 h5">Call DHCS鈥檚 contractor Magellan at the Medi-Cal Rx Customer Service Center</p><p class="my-1"><span class="nobreak">Toll free:</span> <span class="phone">1-800-977-2273</span></p><p class="my-1">TTY: <span class="phone">7-1-1</span></p></div></div></div> </div> <div > <div class="sfContentBlock sf-Long-text" ><h2>Other Medi-Cal Contacts</h2></div> </div> <div > <div class="sfContentBlock sf-Long-text" ><p class="mt-4"><span class="h3">Alphascript</span> <br>Specialty medication orders and refills: <span class="phone">1-800-780-3584</span></p><p class="mt-4"><span class="h3">American Sign Language (ASL)</span> <br>Schedule an in-person interpreter: <span class="phone">1-800-735-2929</span></p><p class="mt-4"><span class="h3">Behavioral Health and Recovery Services (BHRS)</span> <br>ACCESS Call Center <span class="phone">1-800-686-0101</span></p><p class="mt-4"><span class="h3">Health Coverage Unit</span> <br>Medi-Cal eligibility and enrollment for children: <span class="phone">650-616-2002</span></p><p class="mt-4"><span class="h3">San Mateo County Human Services Agency</span> <br>Health Benefits Information line: <span class="phone">1-800-223-8383</span> <br>Update your address or phone: <span class="phone">1-800-223-8383</span></p></div> </div> </div> </div> </div> <div > <div class="sfContentBlock sf-Long-text" ></div> </div> <div > <div class="sfContentBlock sf-Long-text" ></div> </div> </div> <div class="container-fluid-margin"> </div> </div> </div> </div>  <div class="pre-footer reveal-fade-in"> <div class="container-fluid"> <div class="row"> <div class="col-sm-12"> </div> </div> </div> </div> </main> <footer> <div class="row pb-3"> <div class="col-xs-12 col-sm-3 col-md-3"> <div> <img style="width:150px;" role="presentation" src="/assets/_img/hpsm-logo.png" /> <p class="notranslate"><span class="block">801 Gateway Blvd., Suite 100</span><span class="block">South San Francisco, CA 94080</span></p> <p> Phone: <span style="color:#2e9947;">650-616-0050</span> <br />Fax: <span style="color:#2e9947;">650-616-0060</span> <br />TTY:  <span style="color:#2e9947;">1-800-735-2929</span> <br />or dial <span style="color:#2e9947;">7-1-1</span> </p> <p class="mt-3"> <a style="margin-left:0.5rem;margin-right:1.0rem;" rel="noreferrer" target="_blank" href="https://www.facebook.com/healthplanofsanmateo"> <img style="display: inline;" width="24" height="24" src="https://www.hpsm.org/images/default-source/logos/facebook.svg?Status=Temp&sfvrsn=ac66c4ba_2" role="presentation" alt="facebook" /> </a> <a style="margin-left:1.0rem;" target="_blank" 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