Initial Health Assessment (IHA)

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& Services </a> <a href="https://www.hpsm.org/member/medi-cal/medi-cal-quick-start-guide/dont-lose-your-medi-cal" class="list-group-item strong "> Don't Lose Your Medi-Cal </a> </div> <a href="https://www.hpsm.org/member/medi-cal/problems-and-complaints" class="list-group-item strong "> Problems and Complaints </a> <a href="https://www.hpsm.org/member/medi-cal/nondiscrimination-notice" class="list-group-item strong "> Nondiscrimination Notice </a> <a href="https://www.hpsm.org/member/medi-cal/contact-us" class="list-group-item strong "> Contact Us </a> </div> </div> </div> <div class="related-items">  <div class="card"> <h3> </h3> <div class="name-and-phone-list"> <h5> </h5> <div > <div class="sfContentBlock sf-Long-text" ><h3 class="mt-4">New address or contact information?</h3><p>If you move and/or change your contact information (phone number, email), you must tell both HPSM and either the San Mateo County Human Services Agency at <span class="phone">1-800-223-8383</span> or Social Security Administration at <span class="phone">1-800-772-1213</span>. This will ensure that you continue to get important information about your Medi-Cal coverage status.</p><p>To report your new information with HPSM, you can <a target="_blank" href="/member-portal-login">log in to the Member Portal</a> or call the number below if you need assistance.</p><p class="my-4"><a class="btn btn-primary btn-wide" target="_blank" href="/member-portal-login">Log in to the Member Portal</a></p></div> </div> <div > <div class="sfContentBlock sf-Long-text" ><h3 id="call-member-services">Member Services</h3><p class="mt-1"><span class="nobreak">Toll free:</span> <span class="phone">1-800-750-4776</span> <br>Local: <span class="phone">650-616-2133</span> <br>TTY: <span class="phone">1-800-735-2929</span> or dial <span class="phone">7-1-1</span></p><p class="mt-1"><span class="nobreak">Phone hours: Monday鈥揊riday</span> <span class="nobreak">8:00 a.m. to 6:00 p.m.</span> <br>Office hours: Monday鈥揊riday 8:00 a.m. to 4:00 p.m.<br>Email: <a href="mailto:MemberServicesSupport@hpsm.org">MemberServicesSupport@hpsm.org</a></p></div> </div> </div> <div class="name-and-phone-list"> <h5> </h5> </div> <div class="name-and-phone-list"> <h5> </h5> </div> </div> </div> </div> <div class="col-xs-12 col-sm-8 col-sm-pull-4"> <div class="content-area container-fluid-margin"> <div class="sf_cols" data-sf-element="Row"> <div class="sf_colsOut sf_1col_1_100"> <div id="Contentplaceholder_TACCE306D001_Col00" class="sf_colsIn sf_1col_1in_100" data-sf-element="Column 1"><div class="plan-name mb-4"> <a href="/member">Member </a> <span> / </span> <a href="/member/my-health-plan">My Health Plan </a> <span> / </span> <a href="/member/medi-cal">Medi-Cal </a> </div> <div > <div class="sfContentBlock sf-Long-text" ><h1>Initial Health Assessment</h1><h2>Make an appointment for your first health visit!</h2><div class="callout callout-info"><p><span class="lead">Are you a new HPSM member? Or have you not seen your primary care provider (PCP) for your first health visit?</span></p><p>If so, then call your PCP to make an appointment today! </p></div><h3>What happens at my first health visit?</h3><p>At your first health visit, your PCP will do a check-up, may ask you questions about your health,  and will give you information to help you stay healthy. You can also ask your PCP any questions you have about your health at this visit. The first health visit helps your PCP get you the care, medications, and vaccines you need to be healthy.</p><h3>When should I go to my first health visit?</h3><p>If you are a new member, make your first health visit within the first 120 days of joining HPSM. This will help you make the most  of your HPSM membership. </p><h3>How often should I see my PCP after my first health visit?<br></h3><p>After your first visit, be sure to see your PCP at least once a year. Even if you feel healthy, it is important to get regular check-ups to  make sure. </p><h3>How much does the first health visit cost?</h3><p>All health visits with your PCP are at no cost. This includes your first health visit.</p></div> </div> </div> </div> </div> <div > <div class="sfContentBlock sf-Long-text" ><div class="space-1 text-center mx-auto"><div class="row"><div class="col-md-4"><div class="card px-2 py-4 border border-info"><div class="text-center px-lg-3"><div class="text-center mx-auto mb-3"><img src="/images/default-source/icons/cmc-network.png?sfvrsn=9e59b1e9_6" style="max-height: 128px" title="Choose a Provider" data-displaymode="Original" alt="Choose a Provider" class="mx-auto text-center img-fluid"></div><p class="my-2 ">If you don鈥檛 have a PCP, it is easy to <a href="/member/choose-a-provider">choose one online</a> or by <a href="/member/medi-cal/contact-us">calling Member Services</a></p></div></div></div><div class="col-md-4"><div class="card px-2 py-4 border border-info"><div class="text-center px-lg-3"><div class="text-center mx-auto mb-3"><img src="/images/default-source/icons/vaccine-safety.png?sfvrsn=9cc7c620_4" style="max-height: 128px" title="It is safe to visit your PCP" class="mx-auto text-center img-fluid" data-displaymode="Original" alt="It is safe to visit your PCP"></div><p class="my-2">It is safe to visit your PCP鈥檚 office during the <a href="/covid-19">COVID-19 pandemic</a></p></div></div></div><div class="col-md-4"><div class="card px-2 py-4 border border-info"><div class="text-center px-lg-3"><div class="text-center mx-auto mb-3"><img src="/images/default-source/icons/language-services_icon.png?sfvrsn=58a821ba_2" style="max-height: 128px" title="call an interpreter" class="mx-auto text-center img-fluid" data-displaymode="Original" alt="call an interpreter"></div><p class="my-2 ">If your PCP does not speak your language, they can <a href="/member/language-services">call an interpreter</a></p></div></div></div></div></div></div> </div> <div > <div class="sfContentBlock sf-Long-text" ></div> </div> </div> <div class="container-fluid-margin"> </div> </div> </div> </div>  <div class="pre-footer reveal-fade-in"> 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