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Staying the Course for Successful Organisational Change - Mercuri Urval
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url(/globalassets/articles/hero_newui_ceosd_staying-the-course-for-successful-organisational-change.jpg)"> <div class="Hero-content -thin"> <h1 class="Hero-contentHeading Heading -default-hero -half-mb"> Staying the Course for Successful Organisational Change </h1> <h3 class="Hero-contentSecondary Heading -tiny -static"> <ul> <li> <span>CEO Success Demystified</span> </li> </ul> </h3> </div> </div> </section> <div class="Wrapper article-container"> <section class="MainContent"> <section class="content-container"> <div class="display-authors-short"> By <span>Richard Moore</span> </div> <hr /> </section> <div class="intro-content"> <p>In almost all aspects of life, human beings are notoriously better planners than they are doers, business leaders included. Once you have decided to lead your organisation on a transformational journey, implementing a periodical review structure is critical to maintaining progress and securing a successful change. Applying these 4 principles will start you off on the right path to organisational change and keep you on it.</p> </div> <h2>Structural</h2> <h4>Purpose, organisation design, operating model, strategy and processes will affect performance</h4> <p style="padding-left: 30px;"><span style="color: #244994;"><strong>1. <span style="color: #000000;">Purpose and direction:</span></strong> </span>What is your organisation’s commonly understood basic idea? What is your strategy to create value? How clear are your organisation’s objectives and performance expectations?</p> <p style="padding-left: 30px;"><strong><span style="color: #244994;">2.</span> Organisation design:</strong> How should responsibilities and tasks be allocated within your organisation? How can your processes be more efficient? Does your set-up enable effective sales, delivery, communication and operations?</p> <p style="padding-left: 30px;"><strong><span style="color: #244994;">3.</span> Decision making:</strong> How do employees in your organisation participate in making the decisions that affect them directly? How much decision power do you delegate and to whom?</p> <p style="padding-left: 30px;"><strong><span style="color: #244994;">4.</span> Strategy communication:</strong> How are your employees informed on essential areas in relation to their job and the organisation in general? What technology and other methods do you use?</p> <p style="padding-left: 30px;"><strong><span style="color: #244994;">5.</span> Reward and recognition:</strong> Are your reward allocations (i.e. salary increases, promotions) based on employee performance criteria? How transparent and consistent are these? Does the way you reward reinforce desired changes and behaviour?</p> <p><strong>Structural:</strong> Perspectives on the ‘Next Normal’ from leaders in our client group.</p> <p><strong>Purpose:</strong> Purpose-driven leadership, where making an impact and inspiring others to do so will be even more<br />important in the future war for talent.</p> <p><strong>Digital:</strong> Remote working, 'work from anywhere' and 'hybrid' become ubiquitous in many sectors and/or role types. Online education and E-Commerce reshape learning and shopping behaviours (but not for all – see digital inequality below).</p> <p><strong>Resilience rather than efficiency:</strong> Many companies move away from 'Just-in-time' to 'Just-in-case' supply chains and inventory strategies.</p> <p><strong>Local as the new global:</strong> Global trends and 'tech' may still prevail, but people are more local; the return of nationalism with new face – even health and resource nationalism? In some region’s nationalism views with post-war alliance thinking and changes previously settled relationships (e.g., but not only, Brexit).</p> <h2>Cultural</h2> <h4>Employees values, vision and engagement will release or restrict the potential of your organisation</h4> <p style="padding-left: 30px;"><strong><span style="color: #244994;">6.</span> Employee co-operation:</strong> Do your team members identify with the organisation as a whole or only with their<br />particular workgroup or field of professional expertise? Are colleagues working to fulfil the needs of the organisation or the needs of themselves? How do they co-operate?</p> <p style="padding-left: 30px;"><strong><span style="color: #244994;">7.</span> Employee commitment:</strong> Do employees have their own high-performance standards towards efforts and results? Are colleagues motivated and able to initiate and take on extra tasks?</p> <p style="padding-left: 30px;"><strong><span style="color: #244994;">8.</span> Employee motivation:</strong> Are your employees encouraged to seek or avoid risk? How is risk evaluated and controlled by managers in your organisation? How are new ideas collected and processed?</p> <p style="padding-left: 30px;"><strong><span style="color: #244994;">9.</span> Risk and innovation management:</strong> Do your employees trust your leaders? In which areas is confidence least and most? Is direction clear? How confident are your stakeholders in your leadership?</p> <p style="padding-left: 30px;"><strong><span style="color: #244994;">10.</span> Conflict management:</strong> How do leaders and managers provide assistance to colleagues? What is the best way for your managers to pursue targets and achieve results? Is there the ‘right balance’ between standards, cost control, authority and specialisation versus opportunism, engagement and team spirit?</p> <p><strong>Cultural:</strong> Perspectives on the ‘Next Normal’ from leaders in our client group.</p> <p><strong>Diversity</strong> in all dimensions – from adapting to the "gig economy" to handling old gender inequalities in new and better ways – society and business rightly puts more attention on diversity.</p> <p><strong>Digital inequality:</strong> Access to digital tools and skills is a new and profound source of inequality that compounds existing social injustices.</p> <p><strong>Innovation abounds:</strong> Vaccine development, medical advances, digital remedies for physical challenges. As with severe previous shocks, new ideas flourish in the wake of the initial crisis. Green<br />tech, fin-tech, health tech, and more. Incumbents prior strength no indication of future success. Some anxiety also abounds.</p> <p><strong>Mindset change is underway:</strong> Shifts occur in humans' attitudes and behaviour – at work and in life. Basic questions about how we all want to live our lives come to the fore and change how people make decisions about jobs, work and society.</p> <h2>Leadership</h2> <h4>Leaders’ ability to formulate strategy, implement strategy, manage operations and manage stakeholders will determine your organisation’s success</h4> <p style="padding-left: 30px;"><strong><span style="color: #244994;">11.</span> Strategic insight:</strong> Which leaders really understand the situation your organisation and the individuals within it face? How do your leaders measure performance, understand the customers’ voice and learn?</p> <p style="padding-left: 30px;"><strong><span style="color: #244994;">12.</span> Envisioning ability:</strong> Does your leadership have a clear view of the future? What is it? How aligned are your leaders to your strategy and to each other? How do they innovate?</p> <p style="padding-left: 30px;"><strong><span style="color: #244994;">13.</span> Decision making:</strong> To what degree do your leaders make fact-based decisions? Are your managers able to decide and act effectively?</p> <p style="padding-left: 30px;"><strong><span style="color: #244994;">14.</span> Implementation skill:</strong> Do your employees trust your leaders? In which areas is confidence least and most? Is direction clear? How confident are your stakeholders in your leadership?</p> <p style="padding-left: 30px;"><strong><span style="color: #244994;">15.</span> Operational management:</strong> How do leaders and managers provide assistance to colleagues? What is the best way for your managers to pursue targets and achieve results? Is there the right balance between standards, cost control, authority and specialisation versus opportunism, engagement and team spirit?</p> <p>Whether you need to grow, change or improve leader performance, these questions on structure, culture and leadership are the most important to organise for success. The answers will help you decide what should be kept, enhanced, completely changed or started anew in your organisation.</p> <p><strong>Leadership:</strong> Perspectives on the ‘Next Normal’ from leaders in our client group.</p> <p><strong>Fresh Leaders(hip)</strong> needs new capabilities – the critical capabilities leaders must have change. Uncertainty is a normal state in which the leader must thrive – no longer something to be managed in phases or avoided. Leadership complexity increases. Generalised ideas of 'good leadership' are questioned, instead a more precise match between leader and task is needed. Providing purpose and learning faster is often raised.</p> <p><strong>Sustainability:</strong> Climate and social responsibility takes the centre stage. As emissions bounce back opportunities for smart, clean, inclusive growth abound. Organisations, even whole sectors, that aren't sustainable become weak more quickly – regardless of their former might.</p> <p><strong>Data-centric</strong> people and management practices – the impact of people on results, and the allocation of people resource becomes more evidence based and transparent. Metrics become more commonplace.</p> <p><strong>Humanity</strong> to the fore and AI in flux. "A predictable world can be dealt with by algorithms and equations. A messy world cannot, even in an age of increasingly intelligent machines".<br />Humanity more firmly shapes technology and human intelligence is needed to augment data.</p> <p>Old ideas of re-organising every few years don’t fit the future of work. Rather leaders must always be agile and constantly organise for success. The next normal is in constant flux. If you need to find out more about how to objectively evaluate the performance of your organisation and the changes you may need to make, contact our team.</p> <section class="content-container"> <hr /> <div class="tag-list-container"> </div> <div class="social-share"> <h3>Share this article</h3> <ul class="ShareList social-list -left"> <li class="ShareList-item"> <a target="_blank" href="https://twitter.com/intent/tweet?text=&url=http%3a%2f%2fwww.mercuriurval.com%2fen-ee%2finstitute%2finsights%2fceo-success-demystified%2fstaying-the-course-for-successful-organisational-change%2f&short_url_length=23&hashtags=&via="> <svg class="icon"> <use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/UI/assets/svg/symbol-defs.svg#icon-twitter"></use> </svg> </a> </li> <li class="ShareList-item"> <a target="_blank" 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