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<!DOCTYPE html><html lang="en"><head><link rel="stylesheet" type="text/css" href="https://helprace.com/wp-content/cache/minify/1/61662.css?x65391" media="all" /><title>Self-Service Portal | Helprace</title><meta charset="UTF-8" /><meta http-equiv="X-UA-Compatible" content="IE=edge" /><link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png?x65391&v=zXd9XQ4Enj"><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png?x65391&v=zXd9XQ4Enj"><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png?x65391&v=zXd9XQ4Enj"><link rel="manifest" href="/manifest.json?x65391&v=zXd9XQ4Enj"><link rel="mask-icon" href="/safari-pinned-tab.svg?x65391&v=zXd9XQ4Enj" color="#5bbad5"><link rel="shortcut icon" href="/favicon.ico?x65391&v=zXd9XQ4Enj"><meta name="theme-color" content="#1799b1"><meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes" /><meta property="og:image" content="//helprace.com/img/logo-helprace.png" /> <script async type="text/javascript" src="https://helprace.com/wp-content/cache/minify/1/828a9.js?x65391"></script>   <meta name="description" content="Customers value time and money. The Helprace self-service portal makes it easy for customers (as well as team members) to find the required answers to their questions. Studies show that many people prefer to seek out answers themselves, and a self-service platform is the ideal place for that." /><link rel="canonical" href="https://helprace.com/self-service-portal" /><link rel='dns-prefetch' href='//s.w.org' /><link rel="alternate" type="application/rss+xml" title="Helprace.com | Customer Service Software » Self-Service Portal Comments Feed" href="https://helprace.com/self-service-portal/feed" /><link rel='https://api.w.org/' href='https://helprace.com/wp-json/' /><link rel="alternate" type="application/json+oembed" href="https://helprace.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fhelprace.com%2Fself-service-portal" /><link rel="alternate" type="text/xml+oembed" href="https://helprace.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fhelprace.com%2Fself-service-portal&format=xml" /><link rel="alternate" hreflang="en" href="https://helprace.com/self-service-portal" title="us" /><meta name="twitter:widgets:link-color" content="#000000" /><meta name="twitter:widgets:border-color" content="#000000" /><meta name="twitter:partner" content="tfwp" /><meta name="twitter:card" content="summary_large_image" /><meta name="twitter:title" content="Self-Service Portal" /><meta name="twitter:site" content="@helpracing" /></head><body class="b-body"><div class="b-slider__slides-container" id="move_text" style="display:none;"><div class="b-slider__item b-main-text"><h1>Online Customer Portal and Self Service Software - Helprace</h1><p>Self-service software is a type of knowledge management system that gets people the answers they are most looking for. It's essential if you want to deflect support tickets and increase customer satisfaction.</p><hr/><p>So whether your customers need the right answers or just a push in the right direction, your support portal software is designed to give customers a most useful and productive experience when on your website.</p><p>Wouldn’t it be nice to give customers the ability to find answers to their own questions in the blink of an eye? Regardless of times, companies are always looking to improve productivity or other workplace deliverables while reducing the manpower (or slimming down the head count).</p><h2>Make self-service easier with Helprace</h2><p>The Helprace <a href="//helprace.com/knowledge-base">knowledge base</a> gives customers more control – give them a powerful contextual search, related articles and search suggestions. Give them article labels, rich text and robust feedback features. Comments, votes and various login options. Besides, all this can reduce your support costs by 25%!</p><p>A self-service portal isn’t only designed to save the company money. The main purpose behind a self-service portal is to empower customers into taking charge and controlling their support process. At Helprace, we believe in making the customer experience empowering and easy at the same time.</p><p>Here are some guidelines to keep in mind when deciding on a support portal for your business:</p><h3>A Self-service portal that gives customers options</h3><p>Maybe you like to fill up at a full service rather than a self-serve gas station. Perhaps you prefer the self-serve check out in the supermarket? Customers prefer to make choices regarding service, which led to a recent increase in popularity of support portals. Most importantly, customers want control of how much person-to-person engagement they want, and an ability to change from <a href="//helprace.com/help-desk">help desk</a> to self-serve. So, why not give customers what they want?</p><h3>A Self-service portal should be easy to use for everyone</h3><p>Self-service should save your company and end-users’ time by providing a setting for service issues to be resolved. While a company may think a well-detailed and diverse menu is great, the customer may find it overwhelming, making customer service more trouble than it’s worth. Companies should be careful how they present information, otherwise the purpose of great and easy support can be defeated.</p><h3>A Self-service portal custom-built according to your needs</h3><p>By giving customers a searchable portal, you are carefully deflecting the number of tickets assigned to agents, so that agents can spend more time on handling difficult requests. Public knowledge base shouldn’t be used as a substitute for your agents, since you risk lowering the overall service quality, as well as risk commodifying the customer service process.</p><p>The Helprace experience gives you various user management options, including secure, private portal with SSO (single sign-on) or IP restrictions. Export or import information with API or manage data with Webhooks. Customize your portal to look exactly how you want it.</p><h2>How Helprace helps you meet self-service goals</h2><p>Customers expect answers. They want them to be convenient, fast, and relevant. All this is difficult to accomplish for a team or company of any size. Customers benefit from the answers. Support teams benefit from having a collective <a href="//helprace.com/community">community</a> and analytics. Overall, a flexible platform that meets everyone’s expectations is a must.</p><p>It isn’t surprising that a self-service portal as a customer service strategy has grown to be so popular in recent years. As such, growing customer expectations and competitor offerings enable you to offer a better experience for everyone. But that’s not all.</p><p>The Helprace software platform consists of a help desk and knowledge base linked to a community focused on feedback. Our application is designed to give you complete control of your own support portal and customer experience. To learn more about Helprace, take a look at our tour or sign up for your free trial (no credit card necessary!)</p> <i class="clear"></i></div><div class="b-slider__item b-main-text"><p class="h1"> Related Searches</p><table><tr><td><p><a href="/self-service-software">Self-Service Software</a></p></td><td><p><a href="/self-service-platform">Self-Service Platform</a></p></td><td><p><a href="/self-service">Self-Service</a></p></td></tr><tr><td><p><a href="/self-service-website">Self-Service Website</a></p></td><td><p><a href="/self-service-help-desk">Self-Service Help Desk</a></p></td><td><p><a href="/hosted-self-service">Hosted Self-Service</a></p></td></tr><tr><td><p><a href="/self-service-forum">Self-Service Forum</a></p></td><td><p></p></td><td><p></p></td></tr></table> <i class="clear"></i></div></div><div class="b-main-content"><div class="b-top-slider-container b-top-slider-container_semiTransparentLogo"><div class="b-top-slider-container__inner"><div class="b-slider" id="top-slider"><div class="b-slider__slides-container"><div class="b-slider__item b-slider-text b-slider-text_simple"><div class="b-slider-text__h-big">The Right Answers with Self-Service</div><p class="b-slider-text__p">Share your roadmap, how-tos and documentation with your customers.<br class="rwd-break"> Collect questions & feedback about your product or service</p><div class="b-slider-text__imageBottom"><div class="helpraceSlider"><div class="helpraceSlider__container"> <img class="helpraceSlider__item" alt="Helprace: Community Management" src="/img/community/header-image-admin.png?x65391" srcset="/img/community/header-image-admin.png 1x, /img/community/header-image-admin@2x.png 2x"> <img class="helpraceSlider__item" alt="Helprace: Ideas Portal" src="/img/self-service/header-image-ideas.png?x65391" srcset="/img/self-service/header-image-ideas.png 1x, /img/self-service/header-image-ideas@2x.png 2x"> <img class="helpraceSlider__item" alt="Helprace: Knowledge Base" src="/img/self-service/header-image-kb.png?x65391" srcset="/img/self-service/header-image-kb.png 1x, /img/self-service/header-image-kb@2x.png 2x"> <img class="helpraceSlider__item" alt="Helprace: Customer Question View" src="/img/community/header-image-question-page.png?x65391" srcset="/img/community/header-image-question-page.png 1x, /img/community/header-image-question-page@2x.png 2x"> <img class="helpraceSlider__item" alt="Helprace: Customer Article View" src="/img/knowledge-base/header-image-article-page.png?x65391" srcset="/img/knowledge-base/header-image-article-page.png 1x, /img/knowledge-base/header-image-article-page@2x.png 2x"></div></div></div></div><div class="b-slider-pager"></div></div></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_wide b-content-wrapper_noclear"><div class="b-content-wrapper__inner"><p class="h2 h2_aboutDarkBlue" style="margin-top:80px;">Solutions at Every Turn</p><h2 class="h2_home h1_align_center">Make it easy to search, discover and share</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_60_40 tabber"><div class="tour-right"><ul><li class="tabber-tab selected" onmouseover="showStep(this, '/img/self-service/channels/knowledge-base.png');" data-srcset="/img/self-service/channels/knowledge-base.png 1x, /img/self-service/channels/knowledge-base@2x.png 2x"><div>Knowledge Base</div><p>Publish documentation, tutorials, best practices and other company content</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/channels/community-questions.png');" data-srcset="/img/community/channels/community-questions.png 1x, /img/community/channels/community-questions@2x.png 2x"><div>FAQ Discussions</div><p>Tap into your user base for relevant questions and solutions to them</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/channels/community-ideas.png');" data-srcset="/img/community/channels/community-ideas.png 1x, /img/community/channels/community-ideas@2x.png 2x"><div>Feedback Collection</div><p>Discover opportunities. Collect, prioritize and implement user-generated ideas</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/channels/community-problems.png');" data-srcset="/img/community/channels/community-problems.png 1x, /img/community/channels/community-problems@2x.png 2x"><div>Issue Tracking</div><p>Allow users to report issues and give closure with progress updates</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/channels/community-praise.png');" data-srcset="/img/community/channels/community-praise.png 1x, /img/community/channels/community-praise@2x.png 2x"><div>Testimonials</div><p>Encourage customer loyalty and offer a venue for positive word-of-mouth</p></li></ul></div><div class="tour-left tour-left_noPadding tour-image tour-image_border"> <img class="tabber-image" alt="Make it easy to search, discover and share" src="/img/self-service/channels/knowledge-base.png?x65391" srcset="/img/self-service/channels/knowledge-base.png 1x, /img/self-service/channels/knowledge-base@2x.png 2x"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Engage and Collaborate</p><h2 class="h2_home h1_align_center">Foster Discussions Between Teams and Customers</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_35_65 tabber wide-image"><div class="tour-left"><ul><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/status.png');" data-srcset="/img/community/topic-view/status.png 1x, /img/community/topic-view/status@2x.png 2x" data-top="10px" data-left="312px"><div>Set Status</div><p>Update and inform customers of your roadmap</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/voting.png', '/img/community/topic-view/voting-b.png');" data-srcset="/img/community/topic-view/voting.png 1x, /img/community/topic-view/voting@2x.png 2x" data-top="12px" data-left="404px" data-srcset2="/img/community/topic-view/voting-b.png 1x, /img/community/topic-view/voting-b@2x.png 2x" data-top2="508px" data-left2="404px"><div>Vote</div><p>Vote for an important topic or helpful answer</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/related-topics.png');" data-srcset="/img/community/topic-view/related-topics.png 1x, /img/community/topic-view/related-topics@2x.png 2x" data-top="-6px" data-left="448px"><div>Show Related Topics</div><p>Similar posts keep the answer within reach</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/following.png');" data-srcset="/img/community/topic-view/following.png 1x, /img/community/topic-view/following@2x.png 2x" data-top="148px" data-left="374px"><div>Follow Discussions</div><p>Subscribe to topic updates that matter to you</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/sharing-b.png');" data-srcset="/img/community/topic-view/sharing-b.png 1x, /img/community/topic-view/sharing-b@2x.png 2x" data-top="139px" data-left="255px"><div>Share with Others</div><p>Share topics on social media or by email</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/best-reply.png');" data-srcset="/img/community/topic-view/best-reply.png 1x, /img/community/topic-view/best-reply@2x.png 2x" data-top="220px" data-left="0px"><div>Mark Best Reply</div><p>Pin the best answer to the top of the discussion</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/discussions.png');" data-srcset="/img/community/topic-view/discussions.png 1x, /img/community/topic-view/discussions@2x.png 2x" data-top="450px" data-left="0px"><div>Discuss</div><p>Talk to prospects, customers and team members</p></li></ul></div><div class="tour-right tabber-image-container"> <img class="tabber-image tabber-image_static tabber-image_static_left" src="/img/community/topic-view/topic-view.png?x65391" srcset="/img/community/topic-view/topic-view.png 1x, /img/community/topic-view/topic-view@2x.png 2x" alt="Engage and Collaborate"> <img class="tabber-image tabber-image_fly" src="/img/transparent.png?x65391" alt=""> <img class="tabber-image tabber-image_fly tabber-image_b" src="/img/transparent.png?x65391" alt="Foster Discussions Between Teams and Customers"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Make the Most of Self-Service</p><div class="b-content-wrapper__layout b-mainPageSection b-content-wrapper_wide helpraceSliderWrapper"><p class="h2_home h1_align_center"> <span class="helpraceSlider__title">Show related topics in contact form</span></p><div class="helpraceSlider helpraceSlider_cssFade"><div class="helpraceSlider__container"><div class="helpraceSlider__item" data-title="Show related topics in contact form"> <img src="/img/self-service/smart-suggestions.png?x65391" srcset="/img/self-service/smart-suggestions.png 1x, /img/self-service/smart-suggestions@2x.png 2x" alt="Make the Most of Self-Service"></div></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Boost Team Productivity</p><h2 class="h2_home h1_align_center">Powerful Community Management Tools</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_60_40 tabber"><div class="tour-right"><ul><li class="tabber-tab selected" onmouseover="showStep(this, '/img/community/productivity/voting-options.png');" data-srcset="/img/community/productivity/voting-options.png 1x, /img/community/productivity/voting-options@2x.png 2x"><div>Multiple Voting Options</div><p>Incremental voting, vote limiting and vote locking</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/knowledge-base/collaboration/agent-collision.png');" data-srcset="/img/knowledge-base/collaboration/agent-collision.png 1x, /img/knowledge-base/collaboration/agent-collision@2x.png 2x"><div>Agent Collision Detection</div><p>Get alerts when a team member is editing an article</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/productivity/actions-on-behalf.png');" data-srcset="/img/community/productivity/actions-on-behalf.png 1x, /img/community/productivity/actions-on-behalf@2x.png 2x"><div>Actions on Behalf of Users</div><p>Post and vote on behalf of those that don't have time to participate</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/productivity/merge-topics.png');" data-srcset="/img/community/productivity/merge-topics.png 1x, /img/community/productivity/merge-topics@2x.png 2x"><div>Merge Topics Together</div><p>Merge duplicates & combine discussions into one</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/productivity/activity-stream.png');" data-srcset="/img/community/productivity/activity-stream.png 1x, /img/community/productivity/activity-stream@2x.png 2x"><div>Activity Stream</div><p>Catch everything that happens within your community</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/productivity/moderation.png');" data-srcset="/img/community/productivity/moderation.png 1x, /img/community/productivity/moderation@2x.png 2x"><div>Moderation</div><p>Approve posts before they go live or review them afterwards</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/knowledge-base/collaboration/article-linking.png');" data-srcset="/img/knowledge-base/collaboration/article-linking.png 1x, /img/knowledge-base/collaboration/article-linking@2x.png 2x"><div>Easy Article Linking</div><p>Easily link to content in articles</p></li></ul></div><div class="tour-left tour-image tour-image_border"> <img src="/img/community/productivity/voting-options.png?x65391" srcset="/img/community/productivity/voting-options.png 1x, /img/community/productivity/voting-options@2x.png 2x" class="tabber-image" alt="Powerful Community Management Tools"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Make Helprace Your Own</p><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tabber"><div class="tour-left tour-text"><ul><li class="tabber-tab selected" onmouseover="showStep(this, '/img/community/customization/dont-hold-back.png');" data-srcset="/img/community/customization/dont-hold-back.png 1x, /img/community/customization/dont-hold-back@2x.png 2x"><div>Don't Hold Back</div><p>Share all types of graphics, code snippets and videos in discussions</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/change-layout.png');" data-srcset="/img/community/customization/change-layout.png 1x, /img/community/customization/change-layout@2x.png 2x"><div>Change the Layout</div><p>Customize the header, footer and CSS of your self-service portal</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/spaces.png');" data-srcset="/img/community/customization/spaces.png 1x, /img/community/customization/spaces@2x.png 2x"><div>Multiple Products</div><p>Create discussion boards to accommodate multiple products or departments</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/private-community.png');" data-srcset="/img/community/customization/private-community.png 1x, /img/community/customization/private-community@2x.png 2x"><div>Private Forums</div><p>Make your entire self-service portal private or restrict access to specific forums</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/languages.png');" data-srcset="/img/community/customization/languages.png 1x, /img/community/customization/languages@2x.png 2x"><div>Multiple Languages</div><p>Create your self-service portal in any language</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/custom-domain.png');" data-srcset="/img/community/customization/custom-domain.png 1x, /img/community/customization/custom-domain@2x.png 2x"><div>Custom Domain</div><p>Make your brand stand out. Assign a custom domain alias to your self-service portal</p></li></ul></div><div class="tour-right tour-image tour-image tour-image_border"> <img class="tabber-image" src="/img/community/customization/dont-hold-back.png?x65391" srcset="/img/community/customization/dont-hold-back.png 1x, /img/community/customization/dont-hold-back@2x.png 2x" alt="Make Helprace Your Own"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Teams, User Groups and Organizations</p><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_60_40 tabber"><div class="tour-right"><ul><li class="tabber-tab" onmouseover="showStep(this, '/img/community/teams/vip-users.png', '/img/community/teams/groups.png');" data-srcset="/img/community/teams/vip-users.png 1x, /img/community/teams/vip-users@2x.png 2x" data-top="-4px" data-left="0px" data-srcset2="/img/community/teams/groups.png 1x, /img/community/teams/groups@2x.png 2x" data-top2="-48px" data-left2="265px"><div>User Groups</div><p>Create a knowledge base and place of discussion for a specific user base or many customer segments</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/teams/tier-1-support.png', '/img/community/teams/teams.png');" data-srcset="/img/community/teams/tier-1-support.png 1x, /img/community/teams/tier-1-support@2x.png 2x" data-top="64px" data-left="0px" data-srcset2="/img/community/teams/teams.png 1x, /img/community/teams/teams@2x.png 2x" data-top2="20px" data-left2="265px"><div>Team Access</div><p>Control who can access your portal. Set access restrictions for all teams and staff groups</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/teams/acme-inc.png', '/img/community/teams/organizations.png');" data-srcset="/img/community/teams/acme-inc.png 1x, /img/community/teams/acme-inc@2x.png 2x" data-top="134px" data-left="0px" data-srcset2="/img/community/teams/organizations.png 1x, /img/community/teams/organizations@2x.png 2x" data-top2="90px" data-left2="265px"><div>Organizations</div><p>Restrict self-service access to users of a specific organization or affiliation</p></li></ul></div><div class="tour-left tour-left_noPadding tabber-image-container"> <img class="tabber-image tabber-image_static tabber-image_static_left" src="/img/community/teams/space-restrictions.png?x65391" srcset="/img/community/teams/space-restrictions.png 1x, /img/community/teams/space-restrictions@2x.png 2x" alt="Teams, User Groups and Organizations"> <img class="tabber-image tabber-image_fly" src="/img/transparent.png?x65391" alt="Helprace"> <img class="tabber-image tabber-image_fly tabber-image_b" src="/img/transparent.png?x65391" alt=""></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Works on All Devices</p><div class="b-content-wrapper__layout b-mainPageSection"> <img class="tabber-image" src="/img/community/works-on-all-devices.png?x65391" srcset="/img/community/works-on-all-devices.png 1x, /img/community/works-on-all-devices@2x.png 2x" alt="Works on All Devices"></div><i class="dashed-line"></i><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block"><p class="h2 h2_aboutDarkBlue">We're Not Done Yet!</p><h2 class="h2_home h1_align_center">You Might Like These Too</h2><div class="tour-three"><ul class="b-featuresList"><li class="b-featureItem"><div class="b-featureItem__header">Hassle Free Posting</div><p>Allow users to start discussions without signing up</p></li><li class="b-featureItem"><div class="b-featureItem__header">Convert Topics</div><p>Move community topics to other feedback types and categories</p></li><li class="b-featureItem"><div class="b-featureItem__header">Categories</div><p>Organize and divide your self-service portal up for more specific discussions</p></li><li class="b-featureItem"><div class="b-featureItem__header">Lock Comments</div><p>Lock resolved discussions automatically or enable comments when needed</p></li></ul></div><div class="tour-three"><ul class="b-featuresList"><li class="b-featureItem"><div class="b-featureItem__header">WordPress Integration</div><p>Sign in to Helprace using WordPress or add a feedback widget to your WordPress site</p></li><li class="b-featureItem"><div class="b-featureItem__header">Crowdsource Your Support</div><p>Let customers help each other and reduce support loads for your team</p></li><li class="b-featureItem"><div class="b-featureItem__header">Duplicate Detection</div><p>Similar content finder for teams to detect and merge duplicates</p></li><li class="b-featureItem"><div class="b-featureItem__header">Search Suggestions</div><p>Search hints and suggestions retrieve content from across your Helprace</p></li></ul></div><div class="tour-three"><ul class="b-featuresList"><li class="b-featureItem"><div class="b-featureItem__header">Feedback Widget</div><p>A tab on your website for customers to search for articles and provide feedback</p></li><li class="b-featureItem"><div class="b-featureItem__header">SSO</div><p>Integrate Helprace with the sign in system of your app or website</p></li><li class="b-featureItem"><div class="b-featureItem__header">Developer API</div><p>Integrate your self-service portal with your website or app using Helprace REST API</p></li><li class="b-featureItem"><div class="b-featureItem__header">Webhooks</div><p>Relay data to your system. Call a script on your server during events in Helprace</p></li></ul></div></div><div style="text-align: center; margin-top: -40px;"> <a class="b-button b-button_bordered" href="/features"><span class="b-button__label">+ 100s more features</span></a></div> <i class="dashed-line"></i></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_noclear"><div class="b-clients"><p class="b-clients__header h2">Awesome Customer Service in Every Industry</p><p class="b-clients__text h4">Helprace customers make <a rel="nofollow" target="_blank" href="http://help.kustom.rocks/">mobile apps</a>, manufacture <a rel="nofollow" target="_blank" href="http://rdplastics.helprace.com/">plastic goods</a>, create <a rel="nofollow" target="_blank" href="http://nahimic.helprace.com/">audio solutions</a>, develop <a rel="nofollow" target="_blank" href="https://support.geograt.de/">geographic information systems</a>. They work in <a rel="nofollow" target="_blank" href="http://caswelleurope.helprace.com/">chemical</a>, <a rel="nofollow" target="_blank" href="http://community.tplat.it/">real estate</a>, and <a rel="nofollow" target="_blank" href="https://support.cryptfolio.com/">blockchain</a> industries.</p><div class="b-content-wrapper__layout"><div class="b-clients-images"> <span class="b-clients-images__item"> <span class="sprite sprite-codefactor"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-heatmiser"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-mystore"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-nextour"></span> </span></div><div class="b-clients-images"> <span class="b-clients-images__item"> <span class="sprite sprite-bluepenguin"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-lifelaunchr"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-nside"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-youzign"></span> </span></div></div></div></div> <i class="dashed-line"></i><div class="b-footer-signup"><p class="b-footer-signup__header h2"> Start Your Free 30 Day Trial</p><p class="b-footer-signup__text h4"> Make customers happy with amazing support <br> Be up and running in minutes</p><div class="b-footer-signup__buttonHolder"> <a class="b-button b-button_big" href="/signup"> <span class="b-button__label"> Try Helprace Free </span> </a></div></div><i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue" style="margin-top:80px;">Looking for More?</p><h2 class="h2_home h1_align_center" style="margin-bottom:60px;">Learn more about our other solutions and apps</h2><div class="b-line b-content-wrapper b-content-wrapper_noclear b-content-wrapper_wide"><div class=""><div class="b-content-wrapper__layout b-mainPageSection"><div class="b-products"><div class="b-products__item"> <a class="b-products__itemInner" href="/help-desk"><h2 class="h2_home">Help Desk</h2><p class="h1 h1_home">Reduce Support Costs</p><p class="h4"><strong>Ticketing</strong> and <strong>knowledge base</strong> tightly integrated. Eliminate repeat tickets by showing <strong>related articles</strong> to customers and easily reference articles in tickets.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/community"><h2 class="h2_home">Customer Community & Feedback</h2><p class="h1 h1_home">Build Relationships</p><p class="h4">Show <strong>customers</strong> that you <strong>care</strong>. Listen to their concerns, <strong>collect feedback</strong> and build a product or service they want.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/knowledge-base"><h2 class="h2_home">Docs & Knowledge Base</h2><p class="h1 h1_home">Share Knowledge</p><p class="h4">Everything is at your fingertips with <strong>smart search</strong>, whether it's <strong>public docs site</strong> or <strong>internal knowledgebase</strong>.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/idea-management"><h2 class="h2_home">Ideas Lab</h2><p class="h1 h1_home">Collect Feedback</p><p class="h4">Tap into <strong>customer ideas</strong> when prioritizing tasks or building a <strong>roadmap</strong>. Make decisions based on concrete <strong>user feedback</strong>, not guesswork.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/faq-software"><h2 class="h2_home">Questions & Answers</h2><p class="h1 h1_home">Crowdsource Your FAQ</p><p class="h4">Involve customers in building a collection of relevant <strong>questions and answers</strong>. An always up-to-date <strong>FAQ</strong> with insights from customers as well as team members.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/issue-tracking"><h2 class="h2_home">Issue Tracking</h2><p class="h1 h1_home">Acknowledge, Track, Solve</p><p class="h4">Manage, update and resolve issues brought up by customers or employees. Notify all related parties all the way to resolution.</p> </a></div></div></div></div></div></div><header class="b-header-wrapper"><div class="b-header-wrapper__item"><div class="b-line b-top-panel"><div class="b-top-panel__layout"><div class="b-top-panel__layout-item b-top-panel__layout-item_left"><h2 class="b-top-slogan">Self-Service Portal</h2></div><div class="b-top-panel__layout-item b-top-panel__layout-item_right"><ul class="b-menu b-menu_horizont b-menu_top-panel adaptiveMainMenuItem" data-order="3"><li class="b-menu__item"> <a class="b-link" href="/contact">Contact</a></li><li class="b-menu__item"> <a class="b-link" href="/blog">Blog</a></li><li class="b-menu__item"> <a class="b-link" href="http://support.helprace.com/" rel="nofollow">Support</a></li><li class="b-menu__item"> <a class="b-link" href="/developers">Developers</a></li></ul></div></div></div><div class="b-line b-header"><div class="b-header__layout"> <a class="b-header__logo" href="/"> <img 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