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You should contact your private banker. <br><span style="color:#e9041e;">You are not a client but would like to have more information about Societe Generale Private Banking?</span> Please fill in the form below.</strong></p><p class="bodytext"><span style="color:#e9041e;">* </span><em><span style="color:#000000;">Mandatory fields</span></em></p></div></div></div> </div><div data-anchor="#c91621" class="ttcContent contact_popin default" > <div id="c91621" class="frame frame-default frame-type-list frame-layout-0"><div class="tx-powermail"><div class="container-fluid"><form data-powermail-validate="data-powermail-validate" data-validate="html5" enctype="multipart/form-data" name="field" class="powermail_form powermail_form_53 nolabel " action="/en/claims/?tx_powermail_pi1%5Baction%5D=create&tx_powermail_pi1%5Bcontroller%5D=Form&cHash=389edbf6690990d8db582d546fc66965#c91621" method="post"><div><input type="hidden" name="tx_powermail_pi1[__referrer][@extension]" value="Powermail" /><input type="hidden" name="tx_powermail_pi1[__referrer][@controller]" value="Form" /><input type="hidden" name="tx_powermail_pi1[__referrer][@action]" value="form" /><input type="hidden" name="tx_powermail_pi1[__referrer][arguments]" value="YTowOnt95083deeaa07fb94583ffa6f7aa23164d00fb3b8c" /><input type="hidden" name="tx_powermail_pi1[__referrer][@request]" value="{"@extension":"Powermail","@controller":"Form","@action":"form"}81a2a62cbe8f6280dd6bfc91663a4d33b0325496" /><input type="hidden" name="tx_powermail_pi1[__trustedProperties]" value="{"field":{"firstname":1,"lastname":1,"email":1,"phoneoptional":1,"taxresidence":1,"subject":1,"subject_01":1,"message":1,"marker":[1],"__hp":1},"mail":{"form":1}}ed41e246035e43e5d7e584e2557c11f0c915452d" /></div><fieldset class="powermail_fieldset powermail_fieldset_143 nolabel"><div class="powermail_fieldwrap powermail_fieldwrap_type_input powermail_fieldwrap_firstname "><div class="input input--hoshi"><input required="required" aria-required="true" data-powermail-required-message="This field must be filled!" class="powermail_input input__field input__field--hoshi " id="powermail_field_firstname" type="text" name="tx_powermail_pi1[field][firstname]" value="" /><label for="powermail_field_firstname" class="input__label input__label--hoshi input__label--hoshi-color-1 powermail_label" title=""><span class="input__label-content input__label-content--hoshi"> First Name<span class="mandatory">*</span></span></label></div></div><div class="powermail_fieldwrap powermail_fieldwrap_type_input powermail_fieldwrap_lastname "><div class="input input--hoshi"><input required="required" aria-required="true" data-powermail-required-message="This field must be filled!" class="powermail_input input__field input__field--hoshi " id="powermail_field_lastname" type="text" name="tx_powermail_pi1[field][lastname]" value="" /><label for="powermail_field_lastname" class="input__label input__label--hoshi input__label--hoshi-color-1 powermail_label" title=""><span class="input__label-content input__label-content--hoshi"> Last Name<span class="mandatory">*</span></span></label></div></div><div class="powermail_fieldwrap powermail_fieldwrap_type_input powermail_fieldwrap_email "><div class="input input--hoshi"><input required="required" aria-required="true" data-powermail-required-message="This field must be filled!" data-powermail-error-message="This is not a valid email address! (Email must be like email@domain.com)" class="powermail_input input__field input__field--hoshi " id="powermail_field_email" type="email" name="tx_powermail_pi1[field][email]" value="" /><label for="powermail_field_email" class="input__label input__label--hoshi input__label--hoshi-color-1 powermail_label" title=""><span class="input__label-content input__label-content--hoshi"> Email<span class="mandatory">*</span><span class="placeholder">(email@domain.com)</span></span></label></div></div><div class="powermail_fieldwrap powermail_fieldwrap_type_input powermail_fieldwrap_phoneoptional "><div class="input input--hoshi"><input pattern="^(\+\d{1,4}|0+\d{1,5}|$\d{1,5})[\d\s\/\($-]*\d+$" data-powermail-error-message="This is not a valid Phone Number!" class="powermail_input input__field input__field--hoshi " id="powermail_field_phoneoptional" type="tel" name="tx_powermail_pi1[field][phoneoptional]" value="" /><label for="powermail_field_phoneoptional" class="input__label input__label--hoshi input__label--hoshi-color-1 powermail_label" title="Phone number required"><span class="input__label-content input__label-content--hoshi"> Phone (optional) <span class="placeholder">(example: 0033112131415)</span></span></label></div></div><div class="powermail_fieldwrap powermail_fieldwrap_type_select powermail_fieldwrap_taxresidence "><label for="powermail_field_taxresidence" class="powermail_label" title=""> Tax residence<span class="mandatory">*</span></label><div class="powermail_field"><select required="required" aria-required="true" data-powermail-required-message="This field must be filled!" class="powermail_select " id="powermail_field_taxresidence" name="tx_powermail_pi1[field][taxresidence]"><option value="">Select your tax residence</option><option value="Austria">Austria</option><option value="Belgium">Belgium</option><option value="Brazil">Brazil</option><option value="Cyprus">Cyprus</option><option value="Czech Republic">Czech Republic</option><option value="Egypt">Egypt</option><option value="France">France</option><option value="Fr. Polynesia">Fr. Polynesia</option><option value="Germany">Germany</option><option value="Greece">Greece</option><option value="Hong Kong">Hong Kong</option><option value="Ireland">Ireland</option><option value="Israel">Israel</option><option value="Italy">Italy</option><option value="Lebanon">Lebanon</option><option value="Luxembourg">Luxembourg</option><option value="Mauritius">Mauritius</option><option value="Monaco">Monaco</option><option value="Morocco">Morocco</option><option value="Netherlands">Netherlands</option><option value="New Caledonia">New Caledonia</option><option value="Norway">Norway</option><option value="Poland">Poland</option><option value="Portugal">Portugal</option><option value="Romania">Romania</option><option value="Singapore">Singapore</option><option value="South Africa">South Africa</option><option value="Spain">Spain</option><option value="Sweeden">Sweeden</option><option value="Switzerland">Switzerland</option><option value="UK (incl. GIB, JEY, GEY)">UK (incl. GIB, JEY, GEY)</option><option value="United Arab Emirates">United Arab Emirates</option><option value="Others">Others</option></select></div></div><div class="powermail_fieldwrap powermail_fieldwrap_type_select powermail_fieldwrap_subject "><label for="powermail_field_subject" class="powermail_label" title=""> Select your range of financial assets:<span class="mandatory">*</span></label><div class="powermail_field"><select required="required" aria-required="true" data-powermail-required-message="This field must be filled!" class="powermail_select " id="powermail_field_subject" name="tx_powermail_pi1[field][subject]"><option value="">Please select</option><option value="Between €500,000 and €2,000,000">Between €500,000 and €2,000,000</option><option value="Between €2,000,000 and €5,000,000">Between €2,000,000 and €5,000,000</option><option value="Between €5,000,000 and €20,000,000">Between €5,000,000 and €20,000,000</option><option value="More than €20,000,000">More than €20,000,000</option></select></div></div><div class="powermail_fieldwrap powermail_fieldwrap_type_select powermail_fieldwrap_subject_01 "><label for="powermail_field_subject_01" class="powermail_label" title=""> Subject </label><div class="powermail_field"><select class="powermail_select " id="powermail_field_subject_01" name="tx_powermail_pi1[field][subject_01]"><option value="Financing my projects">Financing my projects</option><option value="Transferring my private and professional assets">Transferring my private and professional assets</option><option value="Structuring my assets abroad">Structuring my assets abroad</option><option value="Investing">Investing</option><option value="Philanthropy / Charity">Philanthropy / Charity</option><option value="Responsible finance">Responsible finance</option><option value="Request information">Request information</option></select></div></div><div class="powermail_fieldwrap powermail_fieldwrap_type_textarea powermail_fieldwrap_message "><label for="powermail_field_message" class="powermail_label" title=""> Message<span class="mandatory">*</span></label><div class="powermail_field"><textarea required="required" aria-required="true" data-powermail-required-message="This field must be filled!" rows="1" cols="20" class="powermail_textarea " id="powermail_field_message" name="tx_powermail_pi1[field][message]"></textarea></div></div><div class="powermail_fieldwrap powermail_fieldwrap_type_check powermail_fieldwrap_marker nolabel "><label class="powermail_label" title=""> Important information<span class="mandatory">*</span></label><div class="powermail_field"><div class="checkbox "><label for="powermail_field_marker_1"><input type="hidden" name="tx_powermail_pi1[field][marker]" value="" /><input required="required" aria-required="true" data-powermail-required-message="This field must be filled!" data-powermail-errors-container=".powermail_field_error_container_marker" data-powermail-class-handler=".powermail_fieldwrap_marker > div > div" class="powermail_checkbox powermail_checkbox_902" id="powermail_field_marker_1" type="checkbox" name="tx_powermail_pi1[field][marker][]" value="Your message will be sent to one of the entities of the Societe Generale Private Banking in France, Switzerland, Luxembourg or Monaco. By completing this form, you confirm that you have understood and accept that the personal data you transmit will be collected by Societe Generale Private Banking in France, Luxembourg, Monaco and Switzerland as well as by our administrator and our hosting provider located in France and will be kept for a period of 6 months. You have a right, at any time, to access, amend and erase your data, or to limit how we process it. You may also, at any time and at no cost, refuse to allow your data to be used for commercial solicitation purposes. To exercise these rights, please contact our Data Protection Officer by using the links to the left. In the event of a dispute, you may file a complaint with the local data protection authority of the Group entity concerned, the supervisory authority responsible for ensuring compliance with personal data obligations." /> Your message will be sent to one of the entities of the Societe Generale Private Banking in France, Switzerland, Luxembourg or Monaco. By completing this form, you confirm that you have understood and accept that the personal data you transmit will be collected by Societe Generale Private Banking in France, Luxembourg, Monaco and Switzerland as well as by our administrator and our hosting provider located in France and will be kept for a period of 6 months. You have a right, at any time, to access, amend and erase your data, or to limit how we process it. You may also, at any time and at no cost, refuse to allow your data to be used for commercial solicitation purposes. To exercise these rights, please contact our Data Protection Officer by using the links to the left. In the event of a dispute, you may file a complaint with the local data protection authority of the Group entity concerned, the supervisory authority responsible for ensuring compliance with personal data obligations. </label></div><div class="powermail_field_error_container powermail_field_error_container_marker"></div></div></div><div class="powermail_fieldwrap powermail_fieldwrap_type_submit powermail_fieldwrap_send "><div class="powermail_field "><input class="powermail_submit" type="submit" value="Send" /><i class="fa fa-refresh fa-spin loader"></i></div></div><div class="powermail_fieldwrap powermail_fieldwrap_type_typoscript powermail_fieldwrap_uid "><div class="powermail_field "><div class="tx_powermail_pi1_human"><input type="text" name="tx_powermail_pi1[human]" value="" tabindex="-1" /></div><input type="hidden" class="pw__field--impUid" name="tx_powermail_pi1[pmImpUid]" value="0" /></div></div></fieldset><input class="powermail_form_uid" type="hidden" name="tx_powermail_pi1[mail][form]" value="53" /><div style="margin-left: -99999px; position: absolute;"><label for="powermail_hp_53"> Don't fill this field! </label><input autocomplete="off" aria-hidden="true" id="powermail_hp_53" tabindex="-1" type="text" name="tx_powermail_pi1[field][__hp]" value="" /></div></form></div></div> </div> </div><div data-anchor="#c91625" class="ttcContent default" > <div id="c91625" class="frame frame-default frame-type-html frame-layout-0"></div> </div> </div> </div> <div class="contactFormOverlay__left"> <div class="contactFormOverlay__logo"> <a href="/en/" itemprop="url" class="my-svg-container " aria-label="Société Générale, Making ideas frow for 160 years - go to homepage" ><span class="logo"></span><div class="mainLogoBaseline"></div></a> </div> <div class="contactFormOverlay__left__content"> <div data-anchor="#c91569" class="ttcContent default colored colorBgTrans colorTxtE6 " > <div id="c91569" class="frame frame-default frame-type-textpic frame-layout-0 frame-space-before-large"><div class="ce-textpic ce-center ce-above"><div class="ce-bodytext"><div role="list"><p class="bodytext text-center"><strong>Local contacts</strong></p><p class="bodytext text-center"><strong>France</strong>: +33 (0)1 53 43 87 00 (9am - 6pm)</p></div><div role="listitem"><p class="bodytext text-center"><strong>Luxembourg</strong>: +352 47 93 11 1 (8:30am - 5:30pm)</p></div><div role="listitem"><p class="bodytext text-center"><strong>Monaco</strong>: +377 97 97 58 00 (9/12am - 2/5pm)</p></div><div role="listitem"><p class="bodytext text-center"><strong>Switzerland:</strong> Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)</p></div></div></div></div> </div><div data-anchor="#c165158" class="ttcContent default" > <div id="c165158" class="frame frame-default frame-type-textpic frame-layout-0"><div class="ce-textpic ce-center ce-above"><div class="ce-bodytext"><p class="bodytext text-center"><strong>Claims</strong></p></div></div></div> </div><div data-anchor="#c165146" class="ttcContent default ttcContent--dark " > <div id="c165146" class="frame frame-default frame-type-textpic frame-layout-0"><div class=" ce-headline-center"><div class="dce-button"><a href="/en/claims/#c165128">You would like to contact us about the protection of your personal data?</a></div></div><div class="ce-textpic ce-center ce-above"></div></div> </div><div data-anchor="#c165152" class="ttcContent default ttcContent--dark " > <div id="c165152" class="frame frame-default frame-type-textpic frame-layout-0 frame-space-before-medium"><div class=" ce-headline-center"><div class="dce-button"><a href="/en/claims/#c165131">You need to make a claim?</a></div></div><div class="ce-textpic ce-center ce-above"></div></div> </div> </div> </div> </div> <div class="mainContainer en"> <header class="mainHeader mainHeader__oneline" role="banner"> <div class="topHeader"> <div class="container"> <div 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<div class="col-md-12" > </div> </div> <div class="row zonetitre__title"> <div class="col-md-12" role="main"> <h1 class="mainTitle">Claims</h1> </div> </div> </div> </div> <div class="container content"> <div class="row"> <div class="col-md-9 mainCol mainCol--noheader" role="main"> <div class="containerContent"> <div data-anchor="#c126838" class="ttcContent default ttcContent_fullwidth colored colorBgE6 colorTxtS1 " > <div id="c126838" class="frame frame-default frame-type-container-1col-100-wide frame-layout-0"><div class="row noboxed grid100 grid100--wide"><div class="col-sm-12"><div data-anchor="#c126839" class="ttcContent default" ><div id="c126839" class="frame frame-default frame-type-text frame-layout-0"><h2>Local contacts</h2><p class="bodytext"><strong>France:</strong> +33 (0)1 53 43 87 00 (9am - 6pm)<br><strong>Luxembourg:</strong> +352 47 93 11 1 (8:30am - 5:30pm)<br><strong>Monaco: </strong>+377 97 97 58 00 (9/12am - 2/5pm)<br><strong>Switzerland: </strong>Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)</p></div></div><div data-anchor="#c165128" class="ttcContent default" ><div class="tx-dce-pi1 "><div class="dce dce-accordeon" ><h2>You would like to contact us about the protection of your personal data?</h2><div class="panel-group"><div class="panel panel-default" ><a class="panel-heading collapsed" role="button" data-toggle="collapse" data-parent="#accordion" href="#collapse165128-1"><span class="panel-title" >France</span></a><div id="collapse165128-1" class="panel-collapse collapse " ><div class="panel-body" ><p class="bodytext">Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: <a href="https://www.privatebanking.societegenerale.com/#" target="_blank" data-mailto-token="jxfiql7molqbzqflkabpalkkbbpXplzfbqbdbkboxib+co" data-mailto-vector="-3">protectiondesdonnees@societegenerale.fr</a>.</p></div></div></div><div class="panel panel-default" ><a class="panel-heading collapsed" role="button" data-toggle="collapse" data-parent="#accordion" href="#collapse165128-2"><span class="panel-title" >Luxembourg</span></a><div id="collapse165128-2" class="panel-collapse collapse " ><div class="panel-body" ><p class="bodytext">Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: <a href="https://www.privatebanking.societegenerale.com/#" target="_blank" data-mailto-token="jxfiql7iru+amllccfzbXplzdbk+zlj" data-mailto-vector="-3">lux.dpooffice@socgen.com</a>.</p><p class="bodytext">For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: <a href="https://www.privatebanking.societegenerale.com/#" target="_blank" data-mailto-token="jxfiql7iru+amllccfzb:yoxkze:FQXplzdbk+zlj" data-mailto-vector="-3">lux.dpooffice-branch-IT@socgen.com</a></p></div></div></div><div class="panel panel-default" ><a class="panel-heading collapsed" role="button" data-toggle="collapse" data-parent="#accordion" href="#collapse165128-3"><span class="panel-title" >Monaco</span></a><div id="collapse165128-3" class="panel-collapse collapse " ><div class="panel-body" ><p class="bodytext">Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: <a href="https://www.privatebanking.societegenerale.com/#" target="_blank" data-mailto-token="jxfiql7ifpq+jlk:mofsjlkxzl:amlXplzdbk+zlj" data-mailto-vector="-3">list.mon-privmonaco-dpo@socgen.com</a></p></div></div></div><div class="panel panel-default" ><a class="panel-heading collapsed" role="button" data-toggle="collapse" data-parent="#accordion" href="#collapse165128-4"><span class="panel-title" >Switzerland</span></a><div id="collapse165128-4" class="panel-collapse collapse " ><div class="panel-body" ><p class="bodytext">Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : <a href="https://www.privatebanking.societegenerale.com/#" target="_blank" data-mailto-token="jxfiql7pdmy:damo+zeXplzdbk+zlj" data-mailto-vector="-3">sgpb-gdpr.ch@socgen.com</a>.</p></div></div></div></div></div></div></div><div data-anchor="#c165131" class="ttcContent default" ><div class="tx-dce-pi1 "><div class="dce dce-accordeon" ><h2>You need to make a claim?</h2><div class="panel-group"><div class="panel panel-default" ><a class="panel-heading collapsed" role="button" data-toggle="collapse" data-parent="#accordion" href="#collapse165131-1"><span class="panel-title" >France</span></a><div id="collapse165131-1" class="panel-collapse collapse " ><div class="panel-body" ><p class="bodytext">Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.</p><p class="bodytext">Your private banker  is your privileged contact to receive and process your claim. If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: </p><p class="bodytext"><a href="#" data-mailto-token="jxfiql7CO:PDMZ:Obixqflkp:@ifbkqpXplzdbk+zlj" data-mailto-vector="-3">FR-SGPB-Relations-Clients@socgen.com</a></p><p class="bodytext">or by mail to: </p><p class="bodytext">Société Générale Private Banking France<br> 29 boulevard Haussmann CS 614<br> 75421 Paris Cedex 9</p><p class="bodytext">Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.</p><p class="bodytext">In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  </p><p class="bodytext"><strong>The Consumer Ombudsman at the FBF</strong><br> The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.</p><p class="bodytext">The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.</p><p class="bodytext">The FBF Ombudsman can be contacted on the following website: <a href="https://www.lemediateur.fbf.fr" target="_blank" rel="noreferrer">www.lemediateur.fbf.fr</a> or by mail at:</p><p class="bodytext">Le Médiateur CS 151<br> 75422 Paris cedex 09</p><p class="bodytext"><strong>The Ombudsman of the AMF</strong><br> The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.</p><p class="bodytext">For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.</p><p class="bodytext">The AMF Ombudsman can be contacted on the AMF website: <a href="https://www.amf-france.org" target="_blank" rel="noreferrer">www.amf-france.org</a> or by mail at:</p><p class="bodytext">Médiateur de l'AMF, Autorité des Marchés Financiers<br> 17 place de la Bourse<br> 75082 PARIS CEDEX 02<br> FRANCE</p><p class="bodytext"><br><strong>The Insurance Ombudsman</strong><br> The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.</p><p class="bodytext">The Insurance Ombudsman can be contacted online via the following website <a href="https://mediation-assurance.org" target="_blank" rel="noreferrer">https://mediation-assurance.org</a>, or by mail, at the following address:</p><p class="bodytext">La Médiation de l’Assurance, TSA 50110, 75441 Paris cedex 09 </p><p class="bodytext">In addition, for any dispute arising from an online sales or an  online service contract, you can file your claim on the Online Dispute Resolution (ODR) platform: <a href="https://ec.europa.eu/consumers/odr" target="_blank" rel="noreferrer">https://ec.europa.eu/consumers/odr</a></p></div></div></div><div class="panel panel-default" ><a class="panel-heading collapsed" role="button" data-toggle="collapse" data-parent="#accordion" href="#collapse165131-2"><span class="panel-title" >Luxembourg</span></a><div id="collapse165131-2" class="panel-collapse collapse " ><div class="panel-body" ><p class="bodytext">To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:</p><p class="bodytext">Private banking Claims department<br> 11, Avenue Emile Reuter<br> L-2420 Luxembourg</p><p class="bodytext">Or by email to <a href="#" data-mailto-token="jxfiql7zifbkqbibmofsbb+pdiruXplzdbk+zlj" data-mailto-vector="-3">clienteleprivee.sglux@socgen.com</a> and for customers residing in Italy at <a href="#" data-mailto-token="jxfiql7plzfbqbdbkboxibXrkxmbz+fq" data-mailto-vector="-3">societegenerale@unapec.it</a></p><p class="bodytext">The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.</p><p class="bodytext">In the event that the response you receive does not meet your expectations, we suggest the following:</p><p class="bodytext">Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:</p><p class="bodytext">Corporate Secretariat of Societe Generale Luxembourg<br> 11, Avenue Emile Reuter<br> L-2420 Luxembourg</p><p class="bodytext">If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):</p><p class="bodytext">By mail: 283, Route d’Arlon L-1150 Luxembourg<br> By email: <a href="#" data-mailto-token="jxfiql7afobzqflkXzppc+ir" data-mailto-vector="-3">direction@cssf.lu</a></p></div></div></div><div class="panel panel-default" ><a class="panel-heading collapsed" role="button" data-toggle="collapse" data-parent="#accordion" href="#collapse165131-3"><span class="panel-title" >Monaco</span></a><div id="collapse165131-3" class="panel-collapse collapse " ><div class="panel-body" ><p class="bodytext">Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: <a href="#" data-mailto-token="jxfiql7pbosfzbnrxifqb+mofsjlkxzlXplzdbk+zlj" data-mailto-vector="-3">servicequalite.privmonaco@socgen.com</a> or by mail to our dedicated department: </p><p class="bodytext">Societe Generale Private Banking Monaco<br> Middle Office – Service Réclamation <br> 11 avenue de Grande Bretagne<br> 98000 Monaco</p><p class="bodytext">The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. </p><p class="bodytext">In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: </p><p class="bodytext">Societe Generale Private Banking Monaco<br> Secrétariat Général<br> 11 avenue de Grande Bretagne <br> 98000 Monaco</p></div></div></div><div class="panel panel-default" ><a class="panel-heading collapsed" role="button" data-toggle="collapse" data-parent="#accordion" href="#collapse165131-4"><span class="panel-title" >Switzerland</span></a><div id="collapse165131-4" class="panel-collapse collapse " ><div class="panel-body" ><p class="bodytext">Any claim addressed to the Bank can be sent by email to:<br><a href="#" data-mailto-token="jxfiql7pdmy:obzixjxqflkp+zeXplzdbk+zlj" data-mailto-vector="-3">sgpb-reclamations.ch@socgen.com</a></p><p class="bodytext">Clients may also contact the Swiss Banking Ombudsman: <br><a href="https://www.bankingombudsman.ch" target="_blank" rel="noreferrer">www.bankingombudsman.ch</a></p></div></div></div></div></div></div></div></div></div></div> </div> </div>  <div class="tx-bisgbio-pi1"> </div>  </div> <div class="col-md-3 sideCol"> <aside class="aside"> </aside> </div> </div> </div>  <div class="container contentFooter"> <div class="row"> <div class="col-md-12">  <div class="tx-bisgprivtags-pi1"> </div>  </div> </div> <div class="row"> <div class="col-md-12">  <div class="tx-bilinksblock-pi1"> </div>  </div> </div> </div> </main> <footer role="contentinfo"> <div class="topFooter"> <div class="container"> <div data-anchor="#c84494" class="ttcContent default" > <div id="c84494" class="frame frame-default frame-type-container-2cols-50-50 frame-layout-0"><div class="row"><div class="col-sm-6 gridCol"><div data-anchor="#c84483" class="ttcContent default" ><div id="c84483" class="frame frame-default frame-type-text frame-layout-0"><p class="bodytext"><em>The wealth management and financial solutions, offers, products, services and activities mentioned on this website depend on each client’s personal situation, the legislation applying to them, and their tax residence. 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