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Squareヘルプセンター - JP
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/><link href="/help/jp/ja" hreflang="ja" rel="alternate" /><link href="/help/ie/en" hreflang="en-ie" rel="alternate" /><link href="/help/fr/fr" hreflang="fr" rel="alternate" /><link href="/help/es/es" hreflang="es" rel="alternate" /><link href="/help/es/ca" hreflang="ca-es" rel="alternate" /> <link rel="canonical" href="/help/jp/ja" /> <title>Squareヘルプセンター - JP</title></head><body class="index-page"><div id="root"></div><script async="" src="https://xms-production-f.squarecdn.com/optimizelyjs/8447815042.js"></script><script src="https://supportcenter-production-f.squarecdn.com/help/assets/application-9e93a5703691209245118ebf677d99f287260a81ed6688b450015cc44dd41dfe.js"></script><script src="https://supportcenter-production-f.squarecdn.com/help/assets/dynamic_welcome_topics-9fc9957966f7c4c0997216417d1d11f1ef28b1625438a58fead760e5df42d934.js"></script><script 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src="https://supportcenter-production-f.squarecdn.com/help/assets/ada_requester-a3819dd8c5a4b5e3865ac434bf9896501c15d94418258580aaf6f2fa74e04c3e.js"></script><script>setupAdaBot('{"bot_slug":"sq-japan","greeting":"","language":"ja","personalization_data":{"accepts_payment_cards":false,"has_square_online_store":false,"host_url":"squareup.com","is_activated":false,"is_ato_confirmed":false,"is_ato_frozen":false,"is_restaurant_merchant":false,"is_retail_merchant":false,"is_user_deactivated":false,"is_user_frozen":false,"is_user_logged_in":false,"merchant_has_multiple_units":false,"merchant_uses_appointments":false,"merchant_uses_payroll":false,"redirected_from_ivr":false,"redirected_from_sms_off_hours":false,"sq_anonymous_token":"cb9ab5f7-808d-498f-a932-dc3cf7ec0525","sq_unit_token":"","sq_merchant_token":"","sq_person_token":"","sq_employment_token":"","user_first_name":"","uses_product_with_phone_support":false,"top_bar_content":"お問い合わせ","is_priority":false,"is_high_gpv_merchant":false,"tenure":"","annualized_gpv_usd":"","high_level_segment":"","high_level_sub_segment":"","status":"","has_open_disputes":"","products":[]}}');</script><script src="https://supportcenter-production-f.squarecdn.com/help/assets/helpshift_requester-3adc042ce269bc396477439ee3f1db15710990b689e6c24cd15955d370f389e1.js"></script><script>const contactPathLocalized = '/help/jp/ja/contact?panel=FAB456B04971'; const showAdaFAB = !!false; const showUnifiedChatComponent = false; fetchHelpshiftData(true, true);</script><script>$("[data-nav-search-trigger]").on('click', function() { $('html').removeClass( 'navigation-drawer-active navigation-cart-active' ); $("#welcome-search-query").focus(); });</script><script>$(document).ready(function () { // This search implementation uses the "classname" local variable to prefix our selectors, // this allows us to select elements specific to this section even if multiple instances of // search_form are used in one page const classes = asClassnameSelectors('search-welcome pad-bottom-medium pad-bottom-xl-at-medium') // There should only be one nav-search instance on the page at a time. const navSearchClassname = ".nav-search" const navSearch = $(navSearchClassname) const isNavSearch = classes.includes(navSearchClassname) && navSearch.length; const clearIcon = $(sectionSpecific('#clear-search-icon')) const searchResults = $(sectionSpecific('.search-results')) const searchInput = $(sectionSpecific('#welcome-search-query')) // This input holds the UUID for the current search query. const queryIdInput = $(sectionSpecific('#welcome-search-query-id')) const suggestedArticleList = $(sectionSpecific('#sc-evo-default-suggested-article-list')) const form = $(sectionSpecific('#welcome-search')) const searchIconComponent = '' + '<div class="menu-item-search-icon">' + '<svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg">' + '<path fill-rule="evenodd" clip-rule="evenodd" d="M10.5 6a4.5 4.5 0 1 0 0 9 4.5 4.5 0 0 0 0-9zM4 10.5a6.5 6.5 0 1 1 11.762 3.816l3.977 3.977a1 1 0 0 1-1.414 1.414l-3.972-3.972A6.5 6.5 0 0 1 4 10.5z" fill="#3E4348"/>' + '</svg>' + '</div>'; function asClassnameSelectors(classes) { // converts "classname_1 classname_2" to ".classname_1.classname_2" return classes.split(' ').map((klass) => `.${klass}`).join(""); } // Ensures a selector is specific to this instance of the search_form if there are // multiple instances of the search_form on the page. function sectionSpecific(selector) { return `${classes} ${selector}` } function refreshQueryId() { queryIdInput.val(window.uuidv4()); } function updateInputPlaceholder(window_width) { if (window_width < 740) { searchInput.attr('placeholder', "何かお困りですか?"); } else { searchInput.attr('placeholder', "質問、キーワード、トピックを検索"); } } function checkDefaultSuggestedArticleList() { if (searchInput.val().length === 0) { clearIcon.hide(); suggestedArticleList.show(); } else { clearIcon.show(); } } function trackCtrImpression(input_text) { if (!window.ctr_impression_logged && input_text.length >= 2) { Sq.Tracking.eventQueue.enqueue(() => { if (Sq.OneTrust.advertisingTrackingEnabled) { Sq.Tracking.es.trackV2({ catalog_name: 'help_center_ctr_suggest', help_center_ctr_suggest_value: 'impression', locale_country_code: "JP", locale_language: "ja" }); } }); window.ctr_impression_logged = true; } } function isMobile() { const viewWidth = Math.max(document.documentElement.clientWidth || 0, window.innerWidth || 0) // We don't have access to the SCSS breakpoint variables here, but this should match with 'small' return viewWidth < 740 } function scrollToTopOnMobile() { if(isMobile()) { // Needs to be placed in a timeout as iOS will automatically set the scroll position when // focusing an input setTimeout(() => { const scrollTo = document.querySelector(sectionSpecific('.scroll-to')) scrollTo.scrollIntoView(true) }, 100) } } function handleSearchInputEvents() { let previousLength = 0; searchInput .focus(function () { scrollToTopOnMobile() checkDefaultSuggestedArticleList(); searchResults.addClass('active'); }) .blur(function () { // Without this timeout the search results will disappear before the user's click can be registered. setTimeout(function () { if (isNavSearch) { navSearch.hide(); searchInput.val(''); } }, 200); searchResults.removeClass('active'); }) .on('input', function () { checkDefaultSuggestedArticleList(); const searchInputText = $(this).val(); const currentLength = searchInputText.length; if (currentLength > previousLength) { previousLength = currentLength; } else if (!currentLength || Math.abs(currentLength - previousLength) >= 4) { previousLength = currentLength; refreshQueryId() } trackCtrImpression(searchInputText) }); } function handleFormSubmission() { form.on('submit', function (e) { searchResults.removeClass('active'); Sq.CDPLogger.logEvent('Conduct Full Search', { 'SearchQuery': searchInput.val(), 'QueryId': queryIdInput.val(), 'SessionId': '', 'SearchBarLocation': 'support center home page' }); }); } function handleSearchResultClick() { searchResults.on('click', 'a', function () { searchResults.removeClass('active'); }); } function handleNavSearchIconClick() { if (isNavSearch) { // Triggers displaying the Search input when the search icon in the nav is clicked. $("[data-nav-search-trigger]").on('click', function () { navSearch.toggle(); $('html').removeClass( 'navigation-drawer-active navigation-cart-active' ); if (navSearch.is(':visible')) { searchInput.focus(); } }); } } function handleSearchIconClick() { $(sectionSpecific('#search-icon')).on('click', function () { searchInput.focus(); }); } function handleClearIconClick() { clearIcon.on('click', function () { searchInput.val(''); if (isNavSearch) { navSearch.hide(); } else { searchInput.focus(); checkDefaultSuggestedArticleList(); } }); } function handleWindowResize() { $(window).resize(function () { updateInputPlaceholder(window.innerWidth); }); } function showBookshelfResults(request, response, sellerResponse) { if (sellerResponse === undefined) return; let totalResults = sellerResponse.total_result_count; if (totalResults > 0) { let results = sellerResponse.document_results.map(function (result, index) { let document_kind_name = "Help Article"; if (result.document.document_kind === 4) { document_kind_name = "Community Answer"; } else if (result.document.document_kind === 7) { document_kind_name = "Weebly Help Article"; } return { label: result.document.title, value: result.document.title, url: result.document.url, kind: result.document.document_kind, score: result.score, doc_id: result.document.document_id, // Start index at 1 index: index + 1, kind_name: document_kind_name } }); Sq.CDPLogger.logEvent(`View Search Suggestions`, { 'Feature': 'Search', 'Query': request.term, 'QueryId': queryIdInput.val(), 'SessionId': "", 'Suggestions': results, 'SearchBarLocation': 'support center home page' }); response(results); } else { response([{ label: "エンターキーを押して検索", id: "submit-label", }]); } } const autocompleteArgs = { source: function (request, response) { $.ajax({ dataType: "json", type: 'GET', url: "/api/v1/bookshelf/search", data: { "data": JSON.stringify({ "source": "HELP_CENTER", "search_text": request.term, "search_type": 'SUGGEST', "document_kinds": ['HELP_CENTER_ARTICLE', 'COMMUNITY_POST', 'WEEBLY_HELP_ARTICLE'], "locale": { "country_code": "JP", "language_code": "ja", }, "page": 1, "per_page": 6 }) }, success: function (data) { showBookshelfResults(request, response, data); }, error: function (data) { } }); }, minLength: 2, delay: 200, // This method runs whenever a user clicks on a search suggestion select: function (event, ui) { function stripHtmlTags(html) { return html.replace(/<[^>]*>/g, ''); } // This prevents raw label text from overwriting the stripped label text below event.preventDefault(); if (ui.item) { // Bookshelf returned no results and the user clicked on the default label // which tells me them to hit search if (ui.item.id === "submit-label") { form.submit(); return; } // Updates the search input with the selected suggestion label text after stripping out HTML tags // Without this we would place <b> tags in the search input searchInput.val(stripHtmlTags(ui.item.label)) form.submit(); Sq.CDPLogger.logEvent(`Click Search Suggestion`, { 'Feature': 'Search', 'ItemURL': ui.item.url, 'DocumentKind': ui.item.kind, 'DocumentType': ui.item.kind_name, 'SearchRank': ui.item.score, 'SearchIndex': ui.item.index, 'SessionId': "", 'QueryId': queryIdInput.val(), 'SearchBarLocation': 'support center home page' }); refreshQueryId() } }, response: function (event, ui) { if (ui.content.length > 0) { suggestedArticleList.hide(); } }, focus: function (event) { event.preventDefault(); // <-- prevent the input value from being updated. } }; // Used as a default when Bookshelf returns no results for the user's search function submitSearchComponent(item) { return ( '<div class="ui-menu-title-only">' + item.label + '</div>' ) } function suggestionComponent(item) { return ( searchIconComponent + '<a>' + '<div class="ui-menu-title-label">' + item.label + '</div>' + '</a>' ) } $(sectionSpecific(".article-search-query")).autocomplete( $.extend({appendTo: sectionSpecific('.sc-evo-search-results-list')}, autocompleteArgs)) .data("ui-autocomplete") ._renderItem = function (ul, item) { // When Bookshelf returns no results for the user's search, we display some // default text in the results list if (item.id === "submit-label") { return $('<li></li>').attr('id', item.id) .append(submitSearchComponent(item)) .appendTo(ul); } // Creates and appends the specific results item return $("<li></li>") .data('item.autocomplete', item) .append(suggestionComponent(item)) .appendTo(ul); }; function initialize_event_handlers() { // Search input event handlers handleSearchInputEvents() handleSearchIconClick() handleClearIconClick() handleFormSubmission() handleSearchResultClick() handleNavSearchIconClick() handleWindowResize() } initialize_event_handlers() // Sets the Query ID for the first time refreshQueryId() // Default to blur when page first loads searchInput.blur(); // Sets the placeholder text on page load updateInputPlaceholder(window.innerWidth); });</script><script>//always initialized on every view to keep track of log in <-> log out transitions Sq.OnLoad.dom(() => { if (!window.adaHistoryManager) { window.adaHistoryManager = new Sq.AdaHistoryManager( "false" === "true", Sq.OneTrust.functionalityTrackingEnabled ); } })</script><script>const currentUnitToken = '' Sq.CDPLogger.init(currentUnitToken);</script><script src="https://supportcenter-production-f.squarecdn.com/help/assets/yext-analytics-50b4e8aefc3705fc2f66c68f36e8a591052d15c9912b505fb39d97df64ba805d.js"></script><script>const searchAnalytics = YextAnalytics.provideSearchAnalytics({ experienceKey: 'production-ja-jp-supportcenter-search', experienceVersion: 'PRODUCTION', businessId: 3844312, domain: 'https://answers.yext-pixel.com' });</script><div class="banner-new banner-new--information" id="bank_holiday_banner_id"><div class="banner-new-container grid-flex grid-align-center grid-space-none"><div class="banner-new-icon no-shrink"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 21C16.96 21 21 16.96 21 12C21 7.04 16.96 3 12 3C7.04 3 3 7.04 3 12C3 16.96 7.04 21 12 21ZM12 5C15.86 5 19 8.14 19 12C19 15.86 15.86 19 12 19C8.14 19 5 15.86 5 12C5 8.14 8.14 5 12 5ZM12 17C12.6904 17 13.25 16.4404 13.25 15.75C13.25 15.0596 12.6904 14.5 12 14.5C11.3096 14.5 10.75 15.0596 10.75 15.75C10.75 16.4404 11.3096 17 12 17ZM11 7H13V13.5H11V7Z" fill="#3e4348"/> </svg> </div><div class="banner-new-content"><p class="banner-new-content-text core-type-paragraph-20 gap-bottom-none">【重要】電子マネー決済をご利用されている場合、iOS 18、iPadOS 18への更新はお控えください。認証機関より電子マネーの動作確認認定を得られ次第、改めてご案内いたします。</p><a class="banner-new-content-link core-type-paragraph-semibold-20 arrow gap-bottom-none" href="https://squareup.com/help/jp/ja/article/4983-update-your-device-software#Update-Apple-iOS-Device">詳細</a></div></div><button class="banner-new-close gap-none pad-none"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.71004 18.71L12 13.41L17.29 18.71L18.71 17.29L13.41 12L18.71 6.71004L17.29 5.29004L12 10.59L6.71004 5.29004L5.29004 6.71004L10.59 12L5.29004 17.29L6.71004 18.71Z" fill="#000000"/> </svg> </button></div><script>const banner = document.querySelector('.banner-new'); if (banner) { banner.style.setProperty('--banner-height', `${-banner.clientHeight}px`); const buttonClose = document.querySelector('.banner-new-close'); const link = document.querySelector('.banner-new-content-link'); const handleClick = () => { banner.classList.add('hide-banner'); } if ("true" == "true") { if (buttonClose) { buttonClose.addEventListener('click', handleClick); } else if (link) { link.addEventListener('click', handleClick); } banner.addEventListener('animationend', () => { banner.classList.remove('hide-banner'); banner.remove(); }); } }</script><script>Sq.OnLoad.dom(() => { const banner = document.getElementById("bank_holiday_banner_id") const dismissalParams = { name: "bank_holiday", type: "banner", id: "1270", country_code: "jp", current_locale: "ja" }; const ctaLoggingData = { type: AlertsLogger.CTA_TYPE.OPEN_URL, destination: "https://squareup.com/help/jp/ja/article/4983-update-your-device-software#Update-Apple-iOS-Device", text: "詳細" } const alertsLogger = new AlertsLogger({ alertJson: '{"id":1270,"type":"banner","priority":"information","dismissible":true,"user_identifier":"cb9ab5f7-808d-498f-a932-dc3cf7ec0525","recurrence":"2 weeks","task_type":"bank_holiday","user_must_be_logged_in":false}', cta: ctaLoggingData, displayOrder: AlertsLogger.DISPLAY_ORDER.BANNER_ONLY, titleText: "【重要】電子マネー決済をご利用されている場合、iOS 18、iPadOS 18への更新はお控えください。認証機関より電子マネーの動作確認認定を得られ次第、改めてご案内いたします。" }); alertsLogger.trackAlertViews(banner) Sq.Alerts.addBannerCtaClickHandler(banner, () => alertsLogger.logAlertClick(AlertsLogger.CLICK_ALERT_TYPES.CTA)); Sq.Alerts.addBannerCloseButtonClickHandler(banner, dismissalParams, () => alertsLogger.logAlertClick(AlertsLogger.CLICK_ALERT_TYPES.X_DISMISS)); });</script><header data-entry-id="6CYG9BYsshJgu0SfYqZNLN" id="header" role="banner"><nav class="navigation grid-flex grid-align-justify grid-valign-middle grid-space-none" role="navigation"><div class="column navigation-logo grid-flex grid-valign-middle grid-space-none"><div class="column"><a href="https://squareup.com/jp/ja" title="Square"><img alt="Square" width="22" height="22" src="//images.ctfassets.net/2d5q1td6cyxq/3YgLxN3bwu02VIZ6uzKev8/91925413e0032c61d5b8328aaca33c5c/square_44px.svg" /></a></div><div class="column navigation-line"></div><div class="column"><a class="navigation-subtitle-link" href="/help/jp/ja" title="サポート">サポート</a></div></div><div class="column navigation-main grid-flex grid-valign-middle grid-space-none"><div class="column navigation-menu"><div class="grid-flex-at-medium grid-space-none grid-align-justify grid-valign-middle"><div class="column expand"><ul class="reset gap-vert-none grid-space-none grid-auto-at-medium grid-valign-middle grid-align-right" role="menubar"><li class="column navigation-node"><button aria-controls="category-6fctb9GEXPMkZk3fAvZ6v2" aria-expanded="false" aria-haspopup="true" class="navigation-button" role="menuitem">リソース</button><ul aria-hidden="true" class="reset gap-none" id="category-6fctb9GEXPMkZk3fAvZ6v2" role="menu"><li><a class="navigation-category-link" href="/jp/ja/townsquare" role="menuitem">ブログ</a></li><li><a class="navigation-category-link" href="https://www.sellercommunity.com/t5/Seller-Community-Japan/ct-p/Seller_Community_JA?profile.language=ja" role="menuitem">コミュニティ</a></li><li><a class="navigation-category-link" href="https://www.issquareup.com/" role="menuitem">Square 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logSelect(search_text, search_type, country_code, language_code, document_id) { if(document_id === 'cash-help-fake-article') return; $.ajax({ dataType: "json", type: "GET", url: "/api/v1/bookshelf/log-click-through", data: { "data": JSON.stringify({ "source": "HELP_CENTER", "search_text": search_text, "search_type": search_type, "locale": { "country_code": country_code, "language_code": language_code }, "document_id": document_id }) } }) };</script><section class="search-section search-welcome pad-bottom-medium pad-bottom-xl-at-medium" id="search-bar"><form id="welcome-search" class="sc-evo-search-form" action="/help/jp/ja/article/search" accept-charset="UTF-8" method="get"><div class="search-field-wrapper scroll-to"><div class="field search-field"><div class="field-input"><input autocapitalize="off" autocomplete="off" autocorrect="off" class="article-search-query search-input" id="welcome-search-query" maxlength="100" name="q" type="text" value="" /><input id="welcome-search-query-id" 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