Protecting Consumers | State of California - Department of Justice

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If you spot a difference, you can make a difference by <a href="/contact/consumer-complaint-against-business-or-company">reporting violations</a> to our office</p> </div> </div> <div class="panel panel-danger"> <div class="panel-heading"> <h2 class="panel-title1">Review First</h2> </div> <div class="panel-body"> <p>Help protect yourself and your loved ones from fraud. Check out our <a href="#topics">tips and topics</a> to learn about common scams and other consumer issues.</p> </div> </div> <div id="legal-help" class="panel panel-info"> <div class="panel-heading"> <h2 class="panel-title1">Consumer Complaints</h2> </div> <div class="panel-body"> <p>If you would like to report a complaint about a business, check the complaint referral table to find the government agency that regulates that business. You can report your complaint directly to that regulating agency.</p> <p><a class="btn btn-info-reversed" href="/consumers/complaint-referral-table">Complaint Referral Table</a></p> <p>If your complaint is not against a business that is regulated by another agency, then you may file a complaint with the Attorney General’s Office using the Complaint Against Business form below. Complaints are used by the Attorney General’s Office to learn about misconduct and to determine whether to investigate a company. However, the Attorney General’s Office cannot provide legal advice or assistance to individuals.</p> <p><a class="btn btn-info-reversed" href="/contact/consumer-complaint-against-business-or-company">Complaint Against Business</a></p> <p>If you think a business has committed fraud or a crime, please tell your <a href="https://www.cdaa.org/district-attorney-roster" target="_blank">local district attorney’s office</a> or your <a href="https://www.cdaa.org/city-attorney-roster" target="_blank">City Attorney</a>.</p> <p>If you need legal advice or representation, we suggest that you consult with an attorney. The Attorney General cannot provide you with legal advice or represent you in personal legal actions.</p> <p>You may obtain a referral to a certified lawyer referral service by contacting the State Bar at (866) 442-2529 (toll-free in California) or (415) 538-2250 (from outside California), or via the <a href="http://www.calbar.ca.gov/Public/LawyerReferralServicesLRS" target="_blank"> State Bar of California</a> website.</p> <p>If you cannot afford an attorney, you may wish to contact your local legal aid office. For a referral, please visit <a href="http://lawhelpca.org/" target="_blank">http://lawhelpca.org/</a> and click on the Find Legal Help tab.</p> <p>Members of the armed forces and their dependents can also obtain legal assistance from their local JAG legal assistance office, <a href="http://legalassistance.law.af.mil/content/locator.php" target="_blank">http://legalassistance.law.af.mil/content/locator.php</a></p> </div> </div> <div id="topics" class="panel panel-primary"> <div class="panel-heading"> <h2 class="panel-title1">Consumer Tips</h2></div> <div class="panel-body"> <div class="consumer-tips-container"> <div class="container"> <div class="header"> <a href="/consumers/money-credit-debt" aria-label="Money, Credit, and Debt" ><i class="fa fa-credit-card" aria-hidden="true"></i></a> <h6>Money, Credit, and Debt</h6> </div> <p class="content">Information about credit cards, loans, debt and debt collection, bank accounts, and other financial issues</p> <a class="btn btn-info-reversed 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<h6>Common Scams</h6> </div> <p class="content">Information about financial scams, magazine scams, tax fraud scams, and other common scams</p> <a class="btn btn-info-reversed" href="/consumers/common-scams">Learn More</a> </div> </div> </div> </div> <div class="panel panel-info"> <div class="panel-heading"> <h2 class="panel-title1">Consumer Tips Listed Alphabetically</h2> </div> <div class="panel-body"> <div class="row"> <div class="col-md-4"> <ul class="nav-list"> <li><a href="/consumers/general/airlines">Airlines</a></li> <li><a href="/consumers/general/stbar">Attorneys/Lawyers</a></li> <li><a href="/consumers/general/cars#dealer">Automobile Dealers</a></li> <li><a href="/consumers/general/cars#repair">Automobile Repair</a></li> <li><a href="/consumers/general/cars#lemon">Autos - Lemon Law</a></li> <li><a href="/consumers/general/bad-checks">Bad Checks</a></li> <li><a href="/consumers/general/banks-credit-unions">Banks & Credit Unions </a></li> <li><a href="/consumers/general/checking_business_bkgrd10">Checking A Company's Background</a></li> <li><a href="http://www.courts.ca.gov/1326.htm">Collecting Judgments</a></li> <li><a href="/consumers/general/contractors">Contractors</a></li> <li><a href="/consumers/general/corporate_shareholders">Corporate Shareholders</a></li> <li><a href="/consumers/general/credit-cards-dispute-charge">Credit Cards - Dispute a Charge</a></li> <li><a href="/consumers/general/credit_card_surcharges">Credit Cards Surcharges</a></li> <li><a href="/consumers/general/credit_card_traps">Credit Card Offers – Common Traps</a></li> <li><a href="/consumers/general/credit-scores-credit-reports">Credit Scores & Credit Reports</a></li> <li><a href="/consumers/general/crowdfunding">Crowdfunding</a></li> <li><a href="/consumers/general/collection_agencies10">Debt Collectors</a></li> <li><a href="/consumers/general/care">End of Life Care Planning</a></li> </ul> </div> <div class="col-md-4"> <ul class="nav-list"> <li><a href="/consumers/general/estate-finance">Estate Planning</a></li> <li><a href="/consumers/general/for-profit-schools">For-Profit Schools</a></li> <li><a href="/consumers/general/free-trial-offers">Free Trial Products</a></li> <li><a href="/consumers/general/health-care">Health Care</a></li> <li><a href="/consumers/general/homeowner_assn">Homeowner Associations & Mutual Benefit Corporations</a></li> <li><a href="/consumers/homeowner-issues">Homeowner Issues</a></li> <li><a href="/idtheft">Identity Theft</a></li> <li><a href="/consumers/general/immigration_consultants">Immigration Consultants</a></li> <li><a href="/consumers/general/insure">Insurance Companies</a></li> <li><a href="/consumers/general/investing-financial-professionals">Investing / Financial Professionals </a></li> <li><a href="/consumers/general/job-business-schemes">Job & Business Schemes</a></li> <li><a href="/privacy/facts/other-privacy/leave-me-alone">Junk Mail/Unsolicited Calls</a></li> <li><a href="/consumers/general/junkmail">Junk Mail/Unsolicited Calls Common Scams</a></li> <li><a href="/consumers/general/seniors">Legal Issues & Resources For Seniors </a></li> <li><a href="/consumers/limited-english">Limited English Consumers</a></li> <li><a href="/consumers/general/living_trust_mills">Living Trust Mills</a></li> <li><a href="/consumers/general/magazine-scams">Magazine Scams</a></li> </ul> </div> <div class="col-md-4"> <ul class="nav-list"> <li><a href="/consumers/general/military">Military Consumer Protection</a></li> <li><a href="/consumers/general/mortgage_companies">Mortgage Companies</a></li> <li><a href="/consumers/general/moving">Moving Companies</a></li> <li><a href="/consumers/general/online-purchases">Online Purchases</a></li> <li><a href="/consumers/general/outlet-stores">Outlet Stores and "Compare At" Pricing</a></li> <li><a href="/consumers/general/payday-loans">Payday Loans</a></li> <li><a href="/consumers/general/pyramid_schemes">Pyramid Schemes</a></li> <li><a href="/consumers/general/real_estate_agencies_agents">Real Estate Agencies/Agents</a></li> <li><a href="/consumers/general/refund_policies">Refund Policies</a></li> <li><a href="/consumers/bag-ban">Single-Use Carryout Bag Ban (Proposition 67/SB 270)</a></li> <li><a href="/consumers/general/sweepstakes">Sweepstakes</a></li> <li><a href="/consumers/general/taxes">Tax Preparation Resources & Tax Scams</a></li> <li><a href="/consumers/general/tech-support-scams">Tech Support Scams</a></li> <li><a href="/consumers/general/telephone">Telephone Companies</a></li> <li><a href="/consumers/general/timeshares">Timeshare Scams</a></li> <li><a href="/consumers/general/travel-agencies">Travel Company/Agents</a></li> <li><a href="/consumers/general/utilities">Utility Companies</a></li> <li><a href="/consumers/general/zero_interest_loans">Zero-Interest Loans</a></li> </ul> </div>   </div> </div> </div>   </div></div></div> </div> </div> </div> </div> </div>    </section> <aside class="col-sm-3" 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</style> <div id="report-complaint" class="panel panel-info"> <div class="panel-heading">Report a Complaint</div> <div class="panel-body"> <p>Contact the Attorney General’s Public Inquiry Unit to report a complaint about a business or if you have questions or comments.</p> <ul class="nav-list sidelinks"> <li><a class="btn btn-info-reversed" href="/contact/consumer-complaint-against-business-or-company">Complaint Against Business</a></li> <li><a class="btn btn-info-reversed" href="/contact/general-contact-form">General Contact Form</a></li> <li><a class="btn btn-info-reversed" href="/consumers/contact/espanol">Contáctenos/Formularios</a></li>  </ul> </div> </div>  </div> </div><div id="block-block-393" class="block block-block"> <div class="content"> <style> #grants, #consumer-alert, #consumer-announcement { margin-bottom: 1em; } #grants .panel-title, #consumer-alert .panel-title, #consumer-announcement .panel-title, #additional-resoures .panel-title { font-size: 1.2em; font-weight: 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fa-bullhorn" aria-hidden="true" style="padding-bottom: 1em; padding-top: 0.3em; width: 27px; float: left;"></i> Recent Consumer Actions</h2> </div> <div class="panel-body"> <p><a href="/Corinthian">Corinthian</a></p> <p><a href="/news/press-releases/attorney-general-kamala-d-harris-california-air-resources-board-announce-147">Volkswagen Diesel Emissions “Defeat Devices”</a></p> <p><a href="/legal-opinions/ag-mortgage-settlements">Mortgage Settlements</a></p> <p><a href="/consumers/actions"><strong>View More Actions</strong></a></p> </div> </div> </div> <div id="additional-resoures"> <div class="panel panel-info"> <div class="panel-heading"> <h2 class="panel-title">Additional Resources</h2> </div> <div class="panel-body"> <p><a href="/privacy/consumer-privacy-resources">Tips for protecting your privacy</a></p> <p><a href="http://www.dca.ca.gov/publications/legal_guides/m_1.shtml" target="_blank">Important consumer laws</a></p> <p><a href="http://leginfo.legislature.ca.gov/faces/codes.xhtml" target="_blank">Search California laws</a></p> <p><a href="http://uscode.house.gov/search/criteria.shtml" target="_blank">Search U.S. laws</a></p> <p><a href="/contact/faqs">More FAQs</a></p> </div> </div> </div> <script type="text/javascript"> jQuery(document).ready(function() { jQuery.get('/consumers/consumer-alerts', function (response) { var source = jQuery('' + response + ''); for (i = 1; i < 3; i++) { var alerts = source.find('#node-68690 li:nth-child('+ i +')').html(); alerts = '<div class="alert-item">' + alerts + '</div>'; jQuery(alerts).appendTo('#consumer-alerts'); } }); jQuery.get('/consumers/consumer-announcements', function (response) { var source = jQuery('' + response + ''); for (i = 1; i < 4; i++) { var announcements = source.find('#announcement-list li:nth-child('+ i +')').html(); announcements = '<div class="announcement-item">' + announcements + '</div>'; 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