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text-center" ><h2 class="text-center super hairline bordered-header">Help Desk vs Satellite Desk vs Service Desk</h2>Compare feature & plans of our Customer Service Software tools: Help Desk vs Satellite Help Desk vs Service Desk Software</div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-default" ><table class="table-compare-feature"><thead><tr><th>Features</th><th>Starter Help Desk</th><th>Pro Help Desk</th><th>Satellite Help Desk</th><th>Pro Service Desk</th><th>Ent. Service Desk</th></tr></thead></table><div class="panel-group " id="accordion_673daa54742de"><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5474416">Dashboard</a></div><div class="panel-collapse collapse in" id="group673daa5474416"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>Dashboard</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Overview for all the modules</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Update notification for each module</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Calendar</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>List of all pending approvals</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa54744ef">INCIDENT MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa54744ef"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>INCIDENT MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Add private comments to ticket</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Add private ticket notes and client notes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Advance html editor</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Advance ticket search using different criteria</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Assign ticket to multiple staff agents</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Custom email templates</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Custom fields for ticket creation, user registration forms</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Custom Labels, Tags and Flags</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Custom ticket filters</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Custom ticket listing views</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Custom ticket status, ticket type and priority</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Customer feedback and ticket rating</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Email notification to staff agents</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Email ticketing</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Export ticket to PDF and CSV</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Integrated custom client survey</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Internal ticketing</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Macro or canned response</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Mark spam and ban user</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Merge, link and split tickets</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Outgoing email SMTP support</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Per department staff agent signature</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Quick ticket and client search</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Tree structure with ticket counts for companies, departments and status</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Add symptoms for a incident</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Clone incident</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Favourite Incidents and client</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Impact and it’s details</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Incident approval – from Staff, group and CAB user.</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Incident approval status- Approved, rejected, pending request</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Incident archiving</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Incident to solution module</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Link or add release</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Mode of contact</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Priority and justification for priority change</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Reason on incident closure status</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Ticket lock or Agent collision detection</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Ticket scheduling</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Time tracking</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Urgency</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5474891">MULTI-CHANNEL SUPPORT</a></div><div class="panel-collapse collapse" id="group673daa5474891"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>MULTI-CHANNEL SUPPORT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Facebook integration</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Live chat integration</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Twitter integration</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>VoIP Integration</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5474939">KNOWLEDGE-BASE MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa5474939"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>KNOWLEDGE-BASE MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Article comments and approval mechanism</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Import and export knowledge base area</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Internal knowledge-base for staff</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Knowledge-base suggestion for staff and client portal</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Knowledge-base, Q and A, Suggestions and Download support</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Multi level category based knowledge-base</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5474a0b">COMMUNITY FORUMS</a></div><div class="panel-collapse collapse" id="group673daa5474a0b"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>COMMUNITY FORUMS</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>External or internal forums</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Follow the forum articles</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Forum articles mark as sticky</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Topic comments and approval mechanism</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5474aaf">TICKET BILLING</a></div><div class="panel-collapse collapse" id="group673daa5474aaf"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>TICKET BILLING</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Applying bill rate and sending invoice using workflows</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Invoice creation, tax rules and payment gateway support</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Pre-paid and post paid ticket billing</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Time and ticket based billing support</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Time based billing : Time credit</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5474b6a">STAFF / AGENT ACCESS MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa5474b6a"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>STAFF / AGENT ACCESS MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Admin access rights and admin setting permissions</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Create teams and include staff as team members</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Department wise staff access</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Set operation privileges and access rights to teams</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Staff import through CSV</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Gamification, Leader-board and Quest support</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5474c54">CLIENT / USER MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa5474c54"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>CLIENT / USER MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Create Organization, Group clients under organization</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Department access to clients too</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Clients notes and files attachment to client profile</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Auto client registration on email, Manual registration and Approval mechanism</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Clients can add sub contacts and set their ticket submission permissions</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Client import through CSV</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Approval from clients</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>CAB users</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5474d51">BLABBY</a></div><div class="panel-collapse collapse" id="group673daa5474d51"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>BLABBY</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>One to many and one to one blab support</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>One to one & Group chat</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Staff communication remains safe inside your organization</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Supports images, attachments posts</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5474e0e">TASK MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa5474e0e"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>TASK MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Create, assign and track tasks</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Link task to tickets</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Recurring tasks and sub-tasks</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Task notifications</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5474eb1">Drive</a></div><div class="panel-collapse collapse" id="group673daa5474eb1"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>Drive</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Public and Private access for the files</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5474f0c">AUTOMATION</a></div><div class="panel-collapse collapse" id="group673daa5474f0c"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>AUTOMATION</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Incident automation</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Ticket auto assign rules (Round Robin) using workflow</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Ticket auto close rules using workflow</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Ticket dispatch rules using workflow</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Billing automation</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Task automation</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>ITIL automation</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5474ff5">SLA and ESCALATION RULES</a></div><div class="panel-collapse collapse" id="group673daa5474ff5"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>SLA and ESCALATION RULES</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Apply SLA plans to single ticket, client and department level</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Business hour schedule and holiday management</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Multi level ticket escalation rules</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Setup multiple SLA plans</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5475098">MULTI LANGUAGE and MULTIPLE TIME ZONES</a></div><div class="panel-collapse collapse" id="group673daa5475098"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>MULTI LANGUAGE and MULTIPLE TIME ZONES</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Default company and client language setup</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Different time zones for companies and staff members</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Multi language email templates</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Multi language support for client and staff portal</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Multi language support for knowledge-base</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5475152">CLIENT PORTAL</a></div><div class="panel-collapse collapse" id="group673daa5475152"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>CLIENT PORTAL</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Fully customizable client portal templates</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Responsive mobile ready portal</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Self service portal customers can submit and track their tickets, manage profile and sub-contacts.</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa54751de">MULTI COMPANY / BRAND / PRODUCT MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa54751de"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>MULTI COMPANY / BRAND / PRODUCT MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Client portals with its own knowledge-base support</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Complete data isolation among companies and its end users</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Each client portal can have its own website URL in browser</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Share staff members or keep them isolated too</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Single database and single staff portal with different branded client portals for each company</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Websites can be hosted on different servers</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa54752b2">ASSET MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa54752b2"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>ASSET MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Asset relationships</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Attach child assets</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>CMDB (Configuration management database)</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Configuration items (CI) tracking</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Financial management</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Impact analysis across CIs</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Import asset by database field mapping</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Integrated with tickets / incident</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Multi level CI types</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Products and vendors</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa54753de">PROBLEM MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa54753de"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>PROBLEM MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Known error</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Linked with tickets / incidents</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Problem analysis</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Problem detailed analysis</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Problem identification</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Problem identification</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Problem impact analysis</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Problem Review</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Problem timeline</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Role assignment – Resource, delivery , ROI, Approval Management</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Solution to identified problems</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa547551c">CHANGE MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa547551c"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>CHANGE MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Approval from clients, Staff or group and CAB user</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Business Justification</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Change approval custom workflow</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Change closure with reason</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Change Description</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Change timeline</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Change type</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Linking the release with Incident, Asset, Problem, Release, Task</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Plan, track and rollback changes</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Planning, scheduling, roll out & back out plan description for a Change</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Proposed Plan</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Reviewing the Change Request, Scheduling and Role Assignment</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Testing, implementation, Approval and Monitoring the changes</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5475685">RELEASE MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa5475685"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>RELEASE MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Approval from clients, Staff or Group and CAB user</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Linked with changes</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Linking the release with Incident, Asset, Problem, Change, Task</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Notify everybody in organization</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Planning and scheduling the release</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr><tr><td>Schedule releases</td><td> No</td><td> No</td><td> No</td><td> No</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5475758">SERVICE CATALOGUE MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa5475758"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>SERVICE CATALOGUE MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Custom fields for different service specification</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Display services on client portal</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Service requests from client portal</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa54757e7">PRODUCT AND VENDOR MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa54757e7"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>PRODUCT AND VENDOR MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Create product and vendor catalogue</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Include product/vendor in CI/Asset</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Include product/vendor in contract</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5475873">CONTRACT MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa5475873"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>CONTRACT MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Contract approval</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Contract expiry notification</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Contract time lines and pricing</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Create and Track contracts between 3rd party or Outside suppliers</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5475917">FINANCIAL MANAGEMENT</a></div><div class="panel-collapse collapse" id="group673daa5475917"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>FINANCIAL MANAGEMENT</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Auto calculating book value</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Plan and predict IT expenditures</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Setup depreciation methods</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr><tr><td>Tracking current expenditures</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa54759ba">REPORTS AND ANALYTICS</a></div><div class="panel-collapse collapse" id="group673daa54759ba"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>REPORTS AND ANALYTICS</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>System overview, Module-wise, Custom and graphical reports</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>System overview, Several data and graphical reports offered</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>ITIL reports</td><td> No</td><td> No</td><td> No</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5475a45">SECURITY</a></div><div class="panel-collapse collapse" id="group673daa5475a45"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>SECURITY</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Define password strength</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Encrypted passwords in database</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>IP based staff login restriction</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>SSL support for SaaS license</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Two factor authentication for clients</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5475afe">DEVELOPERS REST API</a></div><div class="panel-collapse collapse" id="group673daa5475afe"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>DEVELOPERS REST API</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Ticket Management</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Client Management</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5475b74">MOBILE APPS</a></div><div class="panel-collapse collapse" id="group673daa5475b74"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>MOBILE APPS</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Android phone app</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>iPhone and iPad app</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Windows phone app</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div><div class="panel panel-default"><div class="panel-heading"><a class="accordion-toggle collapsed" data-parent="#accordion_673daa54742de" data-toggle="collapse" href="#group673daa5475bfe">INTEGRATION and SINGLE LOGIN</a></div><div class="panel-collapse collapse" id="group673daa5475bfe"><div class="panel-body"><table class="table-compare-feature"><tbody><tr class="sr-only"><th>INTEGRATION and SINGLE LOGIN</th><th></th><th></th><th></th><th></th><th></th></tr><tr><td>Billing software’s</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>CRM and CMS software’s</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Ecommerce</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Live chat</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Remote desktop access and meeting tools</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Social media</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>Team Communication</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr><tr><td>VoIP</td><td> No</td><td> Yes</td><td> Yes</td><td> Yes</td><td> Yes</td></tr></tbody></table></div></div></div></div><table class="table-compare-feature" style="margin-top: -11px;"><tfoot><tr><th>Features</th><th>Starter Help Desk</th><th>Pro Help Desk</th><th>Satellite Help Desk</th><th>Pro Service Desk</th><th>Ent. Service Desk</th></tr></tfoot></table></div></div></div></section> Vision HelpdeskCompare Features<time class="entry-date updated" datetime="2018-05-30T11:12:28+00:00">05.30.2018</time></article><footer id="footer" role="contentinfo"><section class="section swatch-black-white section-normal has-top"><div class="decor-top"><svg class="decor hidden-xs hidden-sm" height="100%" preserveaspectratio="none" version="1.1" viewbox="0 0 100 100" width="100%" xmlns="http://www.w3.org/2000/svg"> <path d="M0 100 L2 60 L4 100 L6 60 L8 100 L10 60 L12 100 L14 60 L16 100 L18 60 L20 100 L22 60 L24 100 L26 60 L28 100 L30 60 L32 100 L34 60 L36 100 L38 60 L40 100 L42 60 L44 100 L46 60 L48 100 L50 60 L52 100 L54 60 L56 100 L58 60 L60 100 L62 60 L64 100 L66 60 L68 100 L70 60 L72 100 L74 60 L76 100 L78 60 L80 100 L82 60 L84 100 L86 60 L88 100 L90 60 L92 100 L94 60 L96 100 L98 60 L100 100 Z" stroke-width="0"></path> </svg> <svg class="decor visible-xs visible-sm" height="100%" preserveaspectratio="none" 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menu-item-type-post_type menu-item-object-page menu-item-6581"><a href="https://www.visionhelpdesk.com/support-policy">Support Policy</a></li><li id="menu-item-6582" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6582"><a href="https://www.visionhelpdesk.com/data-hosting-policy">Data Hosting Policy</a></li><li id="menu-item-6584" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6584"><a href="https://www.visionhelpdesk.com/data-deletion-policy">Data Deletion Policy</a></li><li id="menu-item-6585" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6585"><a href="https://www.visionhelpdesk.com/data-backup-policy">Data Backup Policy</a></li><li id="menu-item-6589" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-6589"><a href="https://www.visionhelpdesk.com/company">Company</a><ul class="sub-menu"><li id="menu-item-6590" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6590"><a href="https://www.visionhelpdesk.com/blog">Blog</a></li><li id="menu-item-6588" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6588"><a href="https://www.visionhelpdesk.com/customers">Customers</a></li><li id="menu-item-8264" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8264"><a href="https://www.visionhelpdesk.com/partners">Partners</a></li><li id="menu-item-6594" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6594"><a href="https://www.visionhelpdesk.com/security">Security & ISO 27001:2013</a></li><li id="menu-item-6889" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6889"><a href="https://www.visionhelpdesk.com/pinkverify-certified">PinkVERIFY™ Certified</a></li></ul></li><li id="menu-item-6587" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6587"><a href="https://www.visionhelpdesk.com/terms-and-conditions">EULA & Terms of Services</a></li><li id="menu-item-6583" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6583"><a href="https://www.visionhelpdesk.com/gdpr">GDPR & EU Data Protection</a></li></ul></div></div></div><div class="col-md-3"><div id="nav_menu-4" class="sidebar-widget widget_nav_menu"><h3 class="sidebar-header">Top Help Desk Features</h3><div class="menu-top-help-desk-features-container"><ul id="menu-top-help-desk-features" class="menu"><li id="menu-item-1733" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1733"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-ticketing">Ticketing Help Desk</a></li><li id="menu-item-1726" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1726"><a href="https://www.visionhelpdesk.com/help-desk-features/multi-channel-help-desk">Multi Channel Help Desk</a></li><li id="menu-item-1735" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1735"><a href="https://www.visionhelpdesk.com/help-desk-features/blabby">Blabby – Staff Collaboration</a></li><li id="menu-item-1734" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1734"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-ticket-billing">Help Desk Ticket Billing</a></li><li id="menu-item-1722" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1722"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-gamification">Help Desk Gamification</a></li><li id="menu-item-1732" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1732"><a href="https://www.visionhelpdesk.com/help-desk-features/task-management">Task Management</a></li><li id="menu-item-1729" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1729"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-knowledge-base">Knowledgebase & Forums</a></li><li id="menu-item-1723" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1723"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-automation">Help Desk Automation</a></li><li id="menu-item-1731" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1731"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-sla-management">SLA Rules and Ticket Escalation</a></li><li id="menu-item-1725" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1725"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-time-tracking">Help Desk Time Tracking</a></li><li id="menu-item-1727" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1727"><a href="https://www.visionhelpdesk.com/help-desk-features/multi-language-help-desk">Multi Language Help Desk</a></li><li id="menu-item-1721" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1721"><a href="https://www.visionhelpdesk.com/help-desk-features/customer-support-survey">Customer Support Survey</a></li><li id="menu-item-1730" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1730"><a href="https://www.visionhelpdesk.com/help-desk-features/self-service-customer-portal">Self Service Customer Portal</a></li><li id="menu-item-1728" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1728"><a href="https://www.visionhelpdesk.com/help-desk-features/secure-help-desk">Secure Help Desk</a></li><li id="menu-item-1724" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1724"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-reports-analytics">Help Desk Reporting</a></li><li id="menu-item-1737" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1737"><a href="https://www.visionhelpdesk.com/apps">Apps and Integrations</a></li></ul></div></div></div><div class="col-md-3"><div id="nav_menu-7" class="sidebar-widget widget_nav_menu"><h3 class="sidebar-header">Top Service Desk Features</h3><div class="menu-service-desk-features-container"><ul id="menu-service-desk-features" class="menu"><li id="menu-item-1707" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1707"><a href="https://www.visionhelpdesk.com/service-desk-features/asset-management">IT Asset Management</a></li><li id="menu-item-1706" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1706"><a href="https://www.visionhelpdesk.com/service-desk-features/incident-management">Incident Management</a></li><li id="menu-item-1705" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1705"><a href="https://www.visionhelpdesk.com/service-desk-features/problem-management">Problem Management</a></li><li id="menu-item-1704" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1704"><a href="https://www.visionhelpdesk.com/service-desk-features/change-management">Change Management</a></li><li id="menu-item-1703" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1703"><a href="https://www.visionhelpdesk.com/service-desk-features/release-management">Release Management</a></li><li id="menu-item-1702" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1702"><a href="https://www.visionhelpdesk.com/service-desk-features/knowledgebase-management">Knowledgebase Management</a></li><li id="menu-item-1777" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1777"><a href="https://www.visionhelpdesk.com/service-desk-features/supplier-management">Supplier Management</a></li><li id="menu-item-1780" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1780"><a href="https://www.visionhelpdesk.com/service-desk-features/configuration-management-database-cmdb">Configuration Management Database (CMDB)</a></li><li id="menu-item-1781" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1781"><a href="https://www.visionhelpdesk.com/service-desk-features/service-catalog-management">IT Service Catalog Management</a></li><li id="menu-item-1778" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1778"><a href="https://www.visionhelpdesk.com/service-desk-features/product-catalog">Product Catalog</a></li><li id="menu-item-1779" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1779"><a href="https://www.visionhelpdesk.com/service-desk-features/contract-management">Contract Management</a></li><li id="menu-item-1788" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1788"><a href="https://www.visionhelpdesk.com/service-desk-features/financial-management">IT Service Financial Management</a></li></ul></div></div></div><div class="col-md-3"><div id="recent-posts-3" class="sidebar-widget widget_recent_entries"><h3 class="sidebar-header">News and Updates</h3><ul><li><div class="post-icon"> </div> <a href="https://www.visionhelpdesk.com/4-service-desk-trends-to-know-in-2024.html" title="4 Service Desk Trends To Know In 2024">4 Service Desk Trends To Know In 2024</a> 14 October 2024 </li><li><div class="post-icon"> </div> <a href="https://www.visionhelpdesk.com/the-benefits-of-it-customer-service-software.html" title="The Benefits of IT Customer Service Software">The Benefits of IT Customer Service Software</a> 09 July 2024 </li><li><div class="post-icon"> </div> <a href="https://www.visionhelpdesk.com/simplify-client-support-processes-with-vision-helpdesks-customer-support-tools.html" title="Simplify Client Support Processes with Vision Helpdesk’s Customer Support Tools">Simplify Client Support Processes with Vision Helpdesk’s Customer Support Tools</a> 17 June 2024 </li><li><div class="post-icon"> </div> <a href="https://www.visionhelpdesk.com/comparing-zendesk-vs-freshdesk-vs-vision-helpdesk.html" title="Comparing Zendesk vs. Freshdesk vs. Vision Helpdesk">Comparing Zendesk vs. Freshdesk vs. Vision Helpdesk</a> 05 April 2024 </li><li><div class="post-icon"> </div> <a href="https://www.visionhelpdesk.com/the-top-live-chat-software-trends-to-expect-in-2024.html" title="The Top Live Chat Software Trends to Expect in 2024">The Top Live Chat Software Trends to Expect in 2024</a> 13 February 2024 </li><li><div class="post-icon"> </div> <a href="https://www.visionhelpdesk.com/what-the-best-service-desk-will-look-like-in-2024.html" title="What the Best Service Desk Will Look Like in 2024">What the Best Service Desk Will Look Like in 2024</a> 17 January 2024 </li></ul></div></div></div></div></section><section class="section swatch-black-white section-tiny "><div class="container"><div class="row"><div class="col-md-12 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