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flex"><div class="jsx-a49d9ef8a9865a27 w-61 sticky top-8 ml-7 max-w-61 self-start max-lg:hidden mt-16"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary max-lg:border max-lg:border-solid max-lg:border-body-border max-lg:shadow-solid-1"><div data-testid="toc-dropdown" class="jsx-27f84a20f81f6ce9 hidden cursor-pointer justify-between border-b max-lg:flex max-lg:flex-row max-lg:border-x-0 max-lg:border-t-0 max-lg:border-solid max-lg:border-b-body-border"><div class="jsx-27f84a20f81f6ce9 my-2 max-lg:pl-4">Table of contents</div><div class="jsx-27f84a20f81f6ce9 "><svg class="ml-2 mr-4 mt-3 transition-transform" transform="rotate(180)" width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.93353 5.93451C4.24595 5.62209 4.75248 5.62209 5.0649 5.93451L7.99922 8.86882L10.9335 5.93451C11.246 5.62209 11.7525 5.62209 12.0649 5.93451C12.3773 6.24693 12.3773 6.75346 12.0649 7.06588L8.5649 10.5659C8.25249 10.8783 7.74595 10.8783 7.43353 10.5659L3.93353 7.06588C3.62111 6.75346 3.62111 6.24693 3.93353 5.93451Z" fill="currentColor"></path></svg></div></div><div data-testid="toc-body" class="jsx-27f84a20f81f6ce9 my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_d77f4f412f" href="#h_d77f4f412f" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_b7ec4e0baf" href="#h_b7ec4e0baf" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-2" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_6d476f084a" href="#h_6d476f084a" data-testid="toc-link-2" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-3" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_928fbbe65b" href="#h_928fbbe65b" data-testid="toc-link-3" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-4" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_42f24963c5" href="#h_42f24963c5" data-testid="toc-link-4" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-5" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_4e9dcdc1f6" href="#h_4e9dcdc1f6" data-testid="toc-link-5" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-6" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_c1c9649ec1" href="#h_c1c9649ec1" data-testid="toc-link-6" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="relative z-3 w-full lg:max-w-160 "><div class="flex pb-6 max-md:pb-2 lg:max-w-160"><div class="flex flex-wrap items-baseline pb-4 text-base"><a href="/en/" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color">All Collections</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="http://support.reviews.io/en/collections/9162969-invitations" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-0">Invitations</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="http://support.reviews.io/en/collections/9163015-review-booster" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-1">Review Booster</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><div class="text-body-secondary-color">Review Booster</div></div></div><div class=""><div class="article intercom-force-break"><div class="mb-10 max-lg:mb-6"><div class="flex flex-col gap-4"><div class="flex flex-col"><header class="mb-1 font-primary text-2xl font-bold leading-10 text-body-primary-color">Review Booster</header><div class="text-md font-normal leading-normal text-body-secondary-color"><p>Collect reviews from past customers</p></div></div><div class="avatar"><div class="avatar__photo"><img width="24" height="24" src="https://static.intercomassets.com/avatars/3669480/square_128/31F0631C-A660-4037-9198-1E51657D48DA-1721313503.jpg" alt="Mollie Herbert avatar" class="inline-flex items-center justify-center rounded-full bg-primary text-lg font-bold leading-6 text-primary-text shadow-solid-2 shadow-body-bg [&:nth-child(n+2)]:hidden lg:[&:nth-child(n+2)]:inline-flex h-8 w-8 sm:h-9 sm:w-9"/></div><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"><div>Written by <span>Mollie Herbert</span></div> <!-- -->Updated over 4 months ago</span></div></div></div></div><div class="jsx-ef86202475c6562f flex-col"><div class="jsx-ef86202475c6562f mb-7 ml-0 text-md max-messenger:mb-6 lg:hidden"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary max-lg:border max-lg:border-solid max-lg:border-body-border max-lg:shadow-solid-1"><div data-testid="toc-dropdown" class="jsx-27f84a20f81f6ce9 hidden cursor-pointer justify-between border-b max-lg:flex max-lg:flex-row max-lg:border-x-0 max-lg:border-t-0 max-lg:border-solid max-lg:border-b-body-border border-b-0"><div class="jsx-27f84a20f81f6ce9 my-2 max-lg:pl-4">Table of contents</div><div class="jsx-27f84a20f81f6ce9 "><svg class="ml-2 mr-4 mt-3 transition-transform" transform="" width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.93353 5.93451C4.24595 5.62209 4.75248 5.62209 5.0649 5.93451L7.99922 8.86882L10.9335 5.93451C11.246 5.62209 11.7525 5.62209 12.0649 5.93451C12.3773 6.24693 12.3773 6.75346 12.0649 7.06588L8.5649 10.5659C8.25249 10.8783 7.74595 10.8783 7.43353 10.5659L3.93353 7.06588C3.62111 6.75346 3.62111 6.24693 3.93353 5.93451Z" fill="currentColor"></path></svg></div></div><div data-testid="toc-body" class="jsx-27f84a20f81f6ce9 hidden my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_d77f4f412f" href="#h_d77f4f412f" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_b7ec4e0baf" href="#h_b7ec4e0baf" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-2" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_6d476f084a" href="#h_6d476f084a" data-testid="toc-link-2" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-3" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_928fbbe65b" href="#h_928fbbe65b" data-testid="toc-link-3" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-4" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_42f24963c5" href="#h_42f24963c5" data-testid="toc-link-4" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-5" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_4e9dcdc1f6" href="#h_4e9dcdc1f6" data-testid="toc-link-5" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-6" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_c1c9649ec1" href="#h_c1c9649ec1" data-testid="toc-link-6" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="jsx-ef86202475c6562f article_body"><article class="jsx-ef86202475c6562f "><div class="intercom-interblocks-callout" style="background-color:#e3e7fa80;border-color:#334bfa33"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>By supplying a list of customers, email addresses, and order identification numbers <b><a href="http://Reviews.io" rel="nofollow noopener noreferrer" target="_blank">REVIEWS.io</a></b> can automatically contact all your recent orders for a review request, using one of your customized email invitations.</p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-video"><iframe src="https://fast.wistia.net/embed/iframe/ctwyh1hvdg" frameborder="0" allowfullscreen="allowfullscreen"></iframe></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_d77f4f412f">Requirements</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>⭐️ <b>Start-Up</b> plan or above &<b> Shopify Launch Plus</b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_b7ec4e0baf">Navigation 📍</h1></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Log in to your REVIEWS.io Dashboard</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Navigate to <b>Invitations </b>> <b>Review Booster > Email Review Booster</b></p></div></li></ul></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/825864477/c4888f5bdd40a52094b26af1/gif1+%2815%29.gif?expires=1732554000&signature=16da6dbbfb62486e2c7717b652cf74ff8471cc09b88a46ba103641820855153b&req=fCIiHs96mYZYFb4f3HP0gM07thcUiY74%2FLdhy8%2B2Zu2FxzBBMQ1sMda1rI3p%0AzuLkxUbRZJS8AHkOOQ%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/825864477/c4888f5bdd40a52094b26af1/gif1+%2815%29.gif?expires=1732554000&signature=16da6dbbfb62486e2c7717b652cf74ff8471cc09b88a46ba103641820855153b&req=fCIiHs96mYZYFb4f3HP0gM07thcUiY74%2FLdhy8%2B2Zu2FxzBBMQ1sMda1rI3p%0AzuLkxUbRZJS8AHkOOQ%3D%3D%0A"/></a></div><div class="intercom-interblocks-callout" style="background-color:#feedaf80;border-color:#fbc91633"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Note</b>: To send a Review Booster, we highly recommend that you first set up your <a href="https://support.reviews.io/en/articles/9185013-create-simple-email-invitation-including-in-email-form" rel="nofollow noopener noreferrer" target="_blank">customised email invitation template</a>, as this will be used as the body of the review invitation email!</p></div></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_6d476f084a">Instructions ⚙️</h1></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_928fbbe65b">Review Booster</h2></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_c0e0a0865c">Prepare .CSV file</h3></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>📁 Create a .CSV file containing your customer order list by exporting the data from your eCommerce website. The .csv file should contain at least three fields 👇</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Customer Name</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Customer Email Address</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Customer Order ID</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The Review Booster also supports the following fields, if you were looking to add additional data 👇</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Branch</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Location</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Tracking Number</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Phone Number</p></div></li></ul></div><div class="intercom-interblocks-callout" style="background-color:#feedaf80;border-color:#fbc91633"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Note</b>: If sending a Product Review Booster, you'll need a SKU column aswell!</p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_7986858dc9">Choose a Template</h3></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Choose which email template you would like to use for your Review Booster. You may wish to create a separate template specifically for this task, aimed at customers who may not have recently purchased from you.</p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/825890029/b50c29262f5fa98c4a0660c4/gif1+%2816%29.gif?expires=1732554000&signature=a857a90f795452e0bd7b584cabc0ec7753fb0cbaa5363991ca4e223e4c5dee97&req=fCIiHsB%2BnYNWFb4f3HP0gOx2MQQMLhsm2M82hv85Re%2BU%2BC5GXEx%2BkzEpCCcz%0AI7tnEGaV%2BNIpcDNsmg%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/825890029/b50c29262f5fa98c4a0660c4/gif1+%2816%29.gif?expires=1732554000&signature=a857a90f795452e0bd7b584cabc0ec7753fb0cbaa5363991ca4e223e4c5dee97&req=fCIiHsB%2BnYNWFb4f3HP0gOx2MQQMLhsm2M82hv85Re%2BU%2BC5GXEx%2BkzEpCCcz%0AI7tnEGaV%2BNIpcDNsmg%3D%3D%0A"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Using a created FLOW for a booster:</b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>If you have created a Flow in your REVIEWS.io account, you can select 'Use a Flow Sequence' to send your CSV upload through the Flow you have created, you would just need to select it from the list below.</p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/383333699/56ebfe088b1e19ca31d6b540/Screen+Shot+2021-09-01+at+12.28.25+pm.png?expires=1732554000&signature=2ea8cbe3f9d7e7c912fd81bc36442603c571f57065a97d085103ff58f506cb86&req=dygkFcp9m4hWFb4f3HP0gCsquQ6Pj32muxhkDwP6hPibNhlwapbcNzp5j0cr%0AQ9yVnI%2FQrVgZqiMLbA%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/383333699/56ebfe088b1e19ca31d6b540/Screen+Shot+2021-09-01+at+12.28.25+pm.png?expires=1732554000&signature=2ea8cbe3f9d7e7c912fd81bc36442603c571f57065a97d085103ff58f506cb86&req=dygkFcp9m4hWFb4f3HP0gCsquQ6Pj32muxhkDwP6hPibNhlwapbcNzp5j0cr%0AQ9yVnI%2FQrVgZqiMLbA%3D%3D%0A"/></a></div><div class="intercom-interblocks-callout" style="background-color:#feedaf80;border-color:#fbc91633"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Please note:</b> If you are using a Flow Sequence for the Review Booster, the invites will be queued and sent on that day and the delay from your Flow will not be used.</p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_ad2130609c">Choose Data Import Method</h3></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Choose to either upload your prepared <i>.CSV</i> or copy and paste the data from it directly into our dashboard.</p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/292861445/71e4e0d56b9e76f20667af97/image.png?expires=1732554000&signature=a6227657bbf3c222860b093df59ffb0562d2b94b30a5311dfdd82ca00b20271c&req=diklHs9%2FmYVaFb4f3HP0gH%2Fj51CGTbxXRgzTl4yxxhEJBV7DqYQdOZozKnAi%0AU0MxLBlCx%2F0WJ1%2FRdg%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/292861445/71e4e0d56b9e76f20667af97/image.png?expires=1732554000&signature=a6227657bbf3c222860b093df59ffb0562d2b94b30a5311dfdd82ca00b20271c&req=diklHs9%2FmYVaFb4f3HP0gH%2Fj51CGTbxXRgzTl4yxxhEJBV7DqYQdOZozKnAi%0AU0MxLBlCx%2F0WJ1%2FRdg%3D%3D%0A"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Once the data is entered, it will appear as a comma-separated list.</p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/292861696/19cd9a27807ff4d84ce6ede3/image.png?expires=1732554000&signature=7e134b0d0688175f3d1b306b42746570759118b002b5b6ce86c4b4780372f2c4&req=diklHs9%2Fm4hZFb4f3HP0gGF%2Bbn7USxpnCuLpsU8mU1KPJRribg8%2BM7xvfMte%0AgjpvbHv11NDqOiNvxg%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/292861696/19cd9a27807ff4d84ce6ede3/image.png?expires=1732554000&signature=7e134b0d0688175f3d1b306b42746570759118b002b5b6ce86c4b4780372f2c4&req=diklHs9%2Fm4hZFb4f3HP0gGF%2Bbn7USxpnCuLpsU8mU1KPJRribg8%2BM7xvfMte%0AgjpvbHv11NDqOiNvxg%3D%3D%0A"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Multiple SKU's in one Invite:</b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>If you have multiple products for one order and would like those to be all in one invite together, your data will need to be formatted like this:</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Adam, <a href="mailto:adam@reviews.io" rel="nofollow noopener noreferrer" target="_blank">adam@reviews.io</a>, SKU1, Order1</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Adam, <a href="mailto:adam@reviews.io" rel="nofollow noopener noreferrer" target="_blank">adam@reviews.io</a>, SKU2, Order1</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Adam, <a href="mailto:adam@reviews.io" rel="nofollow noopener noreferrer" target="_blank">adam@reviews.io</a>, SKU3, Order1</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>As long as the Order ID stays the same, these products will be merged into one review invite!</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_29f1fa5dfa">Identify Columns</h3></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>To tell REVIEWS.io which column matches to Customer Name, Customer Email and Order ID, Click "Identify Column" and choose the data type from the drop-down menu. Repeat for all columns.</p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/292861735/1e6477bb7b6f8a3d99a2ac51/image.png?expires=1732554000&signature=ae8dd8c1fa4e6a8566ba078bd9777940bcfd66ffef0616c565c4a71651b2f33b&req=diklHs9%2FmoJaFb4f3HP0gENilGRsl151%2BWfYvimrkQDZjBnJhWU5BdxUKN2m%0Ayr5TBv6juZP2kUKb1A%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/292861735/1e6477bb7b6f8a3d99a2ac51/image.png?expires=1732554000&signature=ae8dd8c1fa4e6a8566ba078bd9777940bcfd66ffef0616c565c4a71651b2f33b&req=diklHs9%2FmoJaFb4f3HP0gENilGRsl151%2BWfYvimrkQDZjBnJhWU5BdxUKN2m%0Ayr5TBv6juZP2kUKb1A%3D%3D%0A"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_f15afd2f8d">Send Booster</h3></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Once our system has verified the data has been correctly imported, you may send the Review Booster to your clients! 🎉</p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/292861795/8beef437ab8e2a661765168d/image.png?expires=1732554000&signature=df3351d282600a0f18aa9fa33b6b3c4006c7366f47b133b22e8e91c7f9ad9ab3&req=diklHs9%2FmohaFb4f3HP0gJ2qiYi%2F95IFiCQE0sdmHeUX8i7j3HdhX2K0nRNe%0AuxPfKZ%2FedElHUZGsng%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/292861795/8beef437ab8e2a661765168d/image.png?expires=1732554000&signature=df3351d282600a0f18aa9fa33b6b3c4006c7366f47b133b22e8e91c7f9ad9ab3&req=diklHs9%2FmohaFb4f3HP0gJ2qiYi%2F95IFiCQE0sdmHeUX8i7j3HdhX2K0nRNe%0AuxPfKZ%2FedElHUZGsng%3D%3D%0A"/></a></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_42f24963c5">Review Booster Errors ❌</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>If you receive an email after sending your Review Booster that some invites have failed, you can identify exactly what errors have occurred by navigating to <b>Invitations > Review Booster > Booster History.</b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>By clicking the error count, you will bring up this pop-up to identify the error reason and what line was affected.</p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/826058869/3e48d2e8169887f3f0bd19bf/gif1+%2817%29.gif?expires=1732554000&signature=beeccd776a730e8138381721887d65454fe8c2237aafd2f77ef7502db950b180&req=fCIhFsx2lYdWFb4f3HP0gKHlnLFV%2FKvGLpANvjgeQ6yvamZay1k0WKJzyI1m%0AXzjq%2BarFWWjsq7ESTw%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/826058869/3e48d2e8169887f3f0bd19bf/gif1+%2817%29.gif?expires=1732554000&signature=beeccd776a730e8138381721887d65454fe8c2237aafd2f77ef7502db950b180&req=fCIhFsx2lYdWFb4f3HP0gKHlnLFV%2FKvGLpANvjgeQ6yvamZay1k0WKJzyI1m%0AXzjq%2BarFWWjsq7ESTw%3D%3D%0A"/></a></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_4e9dcdc1f6">How to use Combined Template in Review Booster</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>To use the Combined Template, you will first need to ensure you have created one in your Email Template section <a href="https://dash.reviews.io/#/templates" rel="nofollow noopener noreferrer" target="_blank">here</a> 👈</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>When creating a flow, select the <b>Product</b> option as the Combined Template will act as a product invite in this section.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Then follow the previous steps as normal to send these out!</p></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_c1c9649ec1">FAQ's</h1></div><div class="intercom-interblocks-collapsible-section"><details><summary><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Do I need to include headings in my .CSV file?</b></p></div></summary><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The .CSV <b><i>MUST </i></b>include headings in row A to upload correctly. Your customer data should start on row B.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p></p></div></details></div><div class="intercom-interblocks-collapsible-section"><details><summary><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Will my customers receive more than 1 email if they purchase more than 1 product?</b></p></div></summary><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Review Booster automatically merges all product review requests from the same order number into one email!</p></div></details></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_3fc3de4507"></h3></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_9715c3da1b"></h3></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><section class="jsx-62724fba150252e0 related_articles my-6"><hr class="jsx-62724fba150252e0 my-6 sm:my-8"/><div class="jsx-62724fba150252e0 mb-3 text-xl font-bold">Related Articles</div><section class="flex flex-col rounded-card border border-solid border-card-border bg-card-bg p-2 sm:p-3"><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="http://support.reviews.io/en/articles/9184918-video-first-review-collection" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">Video First Review Collection</span></div><div class="flex 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title","buttonUrl":""}}},"user":{"userId":"6e12a8d6-2bf6-4e98-b2ab-1c8e31750f9c","role":"visitor_role"},"articleContent":{"articleId":"9185070","author":{"avatar":"https://static.intercomassets.com/avatars/3669480/square_128/31F0631C-A660-4037-9198-1E51657D48DA-1721313503.jpg","name":"Mollie Herbert","first_name":"Mollie","avatar_shape":"circle"},"blocks":[{"type":"callout","content":[{"type":"paragraph","text":"By supplying a list of customers, email addresses, and order identification numbers \u003cb\u003e\u003ca href=\"http://Reviews.io\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eREVIEWS.io\u003c/a\u003e\u003c/b\u003e can automatically contact all your recent orders for a review request, using one of your customized email invitations.","class":"no-margin"}],"style":{"backgroundColor":"#e3e7fa80","borderColor":"#334bfa33"}},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"video","provider":"wistia","id":"ctwyh1hvdg"},{"type":"horizontalRule","text":"___________________________________________________________"},{"type":"heading","text":"Requirements","idAttribute":"h_d77f4f412f"},{"type":"paragraph","text":"⭐️ \u003cb\u003eStart-Up\u003c/b\u003e plan or above \u0026amp;\u003cb\u003e Shopify Launch Plus\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"horizontalRule","text":"___________________________________________________________"},{"type":"heading","text":"Navigation 📍","idAttribute":"h_b7ec4e0baf"},{"type":"unorderedNestedList","text":"- Log in to your REVIEWS.io Dashboard\n- Navigate to \u003cb\u003eInvitations \u003c/b\u003e\u0026gt; \u003cb\u003eReview Booster \u0026gt; Email Review Booster\u003c/b\u003e","items":[{"content":[{"type":"paragraph","text":"Log in to your REVIEWS.io Dashboard","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Navigate to \u003cb\u003eInvitations \u003c/b\u003e\u0026gt; \u003cb\u003eReview Booster \u0026gt; Email Review Booster\u003c/b\u003e","class":"no-margin"}]}]},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/825864477/c4888f5bdd40a52094b26af1/gif1+%2815%29.gif?expires=1732554000\u0026signature=16da6dbbfb62486e2c7717b652cf74ff8471cc09b88a46ba103641820855153b\u0026req=fCIiHs96mYZYFb4f3HP0gM07thcUiY74%2FLdhy8%2B2Zu2FxzBBMQ1sMda1rI3p%0AzuLkxUbRZJS8AHkOOQ%3D%3D%0A","align":"center"},{"type":"callout","content":[{"type":"paragraph","text":"\u003cb\u003eNote\u003c/b\u003e: To send a Review Booster, we highly recommend that you first set up your \u003ca href=\"https://support.reviews.io/en/articles/9185013-create-simple-email-invitation-including-in-email-form\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003ecustomised email invitation template\u003c/a\u003e, as this will be used as the body of the review invitation email!","class":"no-margin"}],"style":{"backgroundColor":"#feedaf80","borderColor":"#fbc91633"}},{"type":"horizontalRule","text":"___________________________________________________________"},{"type":"heading","text":"Instructions ⚙️","idAttribute":"h_6d476f084a"},{"type":"subheading","text":"Review Booster","idAttribute":"h_928fbbe65b"},{"type":"subheading3","text":"Prepare .CSV file","idAttribute":"h_c0e0a0865c"},{"type":"paragraph","text":"📁 Create a .CSV file containing your customer order list by exporting the data from your eCommerce website. The .csv file should contain at least three fields 👇","class":"no-margin"},{"type":"unorderedNestedList","text":"- Customer Name\n- Customer Email Address\n- Customer Order ID","items":[{"content":[{"type":"paragraph","text":"Customer Name","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Customer Email Address","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Customer Order ID","class":"no-margin"}]}]},{"type":"paragraph","text":"The Review Booster also supports the following fields, if you were looking to add additional data 👇","class":"no-margin"},{"type":"unorderedNestedList","text":"- Branch\n- Location\n- Tracking Number\n- Phone Number","items":[{"content":[{"type":"paragraph","text":"Branch","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Location","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Tracking Number","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Phone Number","class":"no-margin"}]}]},{"type":"callout","content":[{"type":"paragraph","text":"\u003cb\u003eNote\u003c/b\u003e: If sending a Product Review Booster, you'll need a SKU column aswell!","class":"no-margin"}],"style":{"backgroundColor":"#feedaf80","borderColor":"#fbc91633"}},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading3","text":"Choose a Template","idAttribute":"h_7986858dc9"},{"type":"paragraph","text":"Choose which email template you would like to use for your Review Booster. You may wish to create a separate template specifically for this task, aimed at customers who may not have recently purchased from you.","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/825890029/b50c29262f5fa98c4a0660c4/gif1+%2816%29.gif?expires=1732554000\u0026signature=a857a90f795452e0bd7b584cabc0ec7753fb0cbaa5363991ca4e223e4c5dee97\u0026req=fCIiHsB%2BnYNWFb4f3HP0gOx2MQQMLhsm2M82hv85Re%2BU%2BC5GXEx%2BkzEpCCcz%0AI7tnEGaV%2BNIpcDNsmg%3D%3D%0A"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003eUsing a created FLOW for a booster:\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"If you have created a Flow in your REVIEWS.io account, you can select 'Use a Flow Sequence' to send your CSV upload through the Flow you have created, you would just need to select it from the list below.","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/383333699/56ebfe088b1e19ca31d6b540/Screen+Shot+2021-09-01+at+12.28.25+pm.png?expires=1732554000\u0026signature=2ea8cbe3f9d7e7c912fd81bc36442603c571f57065a97d085103ff58f506cb86\u0026req=dygkFcp9m4hWFb4f3HP0gCsquQ6Pj32muxhkDwP6hPibNhlwapbcNzp5j0cr%0AQ9yVnI%2FQrVgZqiMLbA%3D%3D%0A","align":"center"},{"type":"callout","content":[{"type":"paragraph","text":"\u003cb\u003ePlease note:\u003c/b\u003e If you are using a Flow Sequence for the Review Booster, the invites will be queued and sent on that day and the delay from your Flow will not be used.","class":"no-margin"}],"style":{"backgroundColor":"#feedaf80","borderColor":"#fbc91633"}},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading3","text":"Choose Data Import Method","idAttribute":"h_ad2130609c"},{"type":"paragraph","text":"Choose to either upload your prepared \u003ci\u003e.CSV\u003c/i\u003e or copy and paste the data from it directly into our dashboard.","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/292861445/71e4e0d56b9e76f20667af97/image.png?expires=1732554000\u0026signature=a6227657bbf3c222860b093df59ffb0562d2b94b30a5311dfdd82ca00b20271c\u0026req=diklHs9%2FmYVaFb4f3HP0gH%2Fj51CGTbxXRgzTl4yxxhEJBV7DqYQdOZozKnAi%0AU0MxLBlCx%2F0WJ1%2FRdg%3D%3D%0A","align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Once the data is entered, it will appear as a comma-separated list.","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/292861696/19cd9a27807ff4d84ce6ede3/image.png?expires=1732554000\u0026signature=7e134b0d0688175f3d1b306b42746570759118b002b5b6ce86c4b4780372f2c4\u0026req=diklHs9%2Fm4hZFb4f3HP0gGF%2Bbn7USxpnCuLpsU8mU1KPJRribg8%2BM7xvfMte%0AgjpvbHv11NDqOiNvxg%3D%3D%0A"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003eMultiple SKU's in one Invite:\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"If you have multiple products for one order and would like those to be all in one invite together, your data will need to be formatted like this:","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Adam, \u003ca href=\"mailto:adam@reviews.io\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eadam@reviews.io\u003c/a\u003e, SKU1, Order1","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Adam, \u003ca href=\"mailto:adam@reviews.io\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eadam@reviews.io\u003c/a\u003e, SKU2, Order1","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Adam, \u003ca href=\"mailto:adam@reviews.io\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eadam@reviews.io\u003c/a\u003e, SKU3, Order1","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"As long as the Order ID stays the same, these products will be merged into one review invite!","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading3","text":"Identify Columns","idAttribute":"h_29f1fa5dfa"},{"type":"paragraph","text":"To tell REVIEWS.io which column matches to Customer Name, Customer Email and Order ID, Click \"Identify Column\" and choose the data type from the drop-down menu. Repeat for all columns.","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/292861735/1e6477bb7b6f8a3d99a2ac51/image.png?expires=1732554000\u0026signature=ae8dd8c1fa4e6a8566ba078bd9777940bcfd66ffef0616c565c4a71651b2f33b\u0026req=diklHs9%2FmoJaFb4f3HP0gENilGRsl151%2BWfYvimrkQDZjBnJhWU5BdxUKN2m%0Ayr5TBv6juZP2kUKb1A%3D%3D%0A","align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading3","text":"Send Booster","idAttribute":"h_f15afd2f8d"},{"type":"paragraph","text":"Once our system has verified the data has been correctly imported, you may send the Review Booster to your clients! 🎉","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/292861795/8beef437ab8e2a661765168d/image.png?expires=1732554000\u0026signature=df3351d282600a0f18aa9fa33b6b3c4006c7366f47b133b22e8e91c7f9ad9ab3\u0026req=diklHs9%2FmohaFb4f3HP0gJ2qiYi%2F95IFiCQE0sdmHeUX8i7j3HdhX2K0nRNe%0AuxPfKZ%2FedElHUZGsng%3D%3D%0A","align":"center"},{"type":"horizontalRule","text":"___________________________________________________________"},{"type":"heading","text":"Review Booster Errors ❌","idAttribute":"h_42f24963c5"},{"type":"paragraph","text":"If you receive an email after sending your Review Booster that some invites have failed, you can identify exactly what errors have occurred by navigating to \u003cb\u003eInvitations \u0026gt; Review Booster \u0026gt; Booster History.\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"By clicking the error count, you will bring up this pop-up to identify the error reason and what line was affected.","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/826058869/3e48d2e8169887f3f0bd19bf/gif1+%2817%29.gif?expires=1732554000\u0026signature=beeccd776a730e8138381721887d65454fe8c2237aafd2f77ef7502db950b180\u0026req=fCIhFsx2lYdWFb4f3HP0gKHlnLFV%2FKvGLpANvjgeQ6yvamZay1k0WKJzyI1m%0AXzjq%2BarFWWjsq7ESTw%3D%3D%0A"},{"type":"horizontalRule","text":"___________________________________________________________"},{"type":"heading","text":"How to use Combined Template in Review Booster","idAttribute":"h_4e9dcdc1f6"},{"type":"paragraph","text":"To use the Combined Template, you will first need to ensure you have created one in your Email Template section \u003ca href=\"https://dash.reviews.io/#/templates\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003ehere\u003c/a\u003e 👈","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"When creating a flow, select the \u003cb\u003eProduct\u003c/b\u003e option as the Combined Template will act as a product invite in this section.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Then follow the previous steps as normal to send these out!","class":"no-margin"},{"type":"horizontalRule","text":"___________________________________________________________"},{"type":"heading","text":"FAQ's","idAttribute":"h_c1c9649ec1"},{"type":"collapsibleSection","summary":{"type":"paragraph","text":"\u003cb\u003eDo I need to include headings in my .CSV file?\u003c/b\u003e","class":"no-margin"},"content":[{"type":"paragraph","text":"The .CSV \u003cb\u003e\u003ci\u003eMUST \u003c/i\u003e\u003c/b\u003einclude headings in row A to upload correctly. Your customer data should start on row B.","class":"no-margin"},{"type":"paragraph","text":"","class":"no-margin"}]},{"type":"collapsibleSection","summary":{"type":"paragraph","text":"\u003cb\u003eWill my customers receive more than 1 email if they purchase more than 1 product?\u003c/b\u003e","class":"no-margin"},"content":[{"type":"paragraph","text":"Review Booster automatically merges all product review requests from the same order number into one email!","class":"no-margin"}]},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading3","text":"","idAttribute":"h_3fc3de4507"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading3","text":"","idAttribute":"h_9715c3da1b"},{"type":"paragraph","text":" ","class":"no-margin"}],"collectionId":"9163015","description":"Collect reviews from past customers","id":"9362580","lastUpdated":"Updated over 4 months ago","relatedArticles":[{"title":"Video First Review Collection","url":"http://support.reviews.io/en/articles/9184918-video-first-review-collection"},{"title":"Sending Review Invitations From Klaviyo","url":"http://support.reviews.io/en/articles/9184974-sending-review-invitations-from-klaviyo"},{"title":"SMS Booster","url":"http://support.reviews.io/en/articles/9185032-sms-booster"},{"title":"Getting Started - 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