CINXE.COM
<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8" data-next-head=""/><title data-next-head="">Video First Review Collection | REVIEWS.io Support Centre</title><meta property="og:title" content="Video First Review Collection | REVIEWS.io Support Centre" data-next-head=""/><meta name="twitter:title" content="Video First Review Collection | REVIEWS.io Support Centre" data-next-head=""/><meta property="og:description" content="Send Video Review Invitations to your customers using the new Video First Review Collection tool." data-next-head=""/><meta name="twitter:description" content="Send Video Review Invitations to your customers using the new Video First Review Collection tool." data-next-head=""/><meta name="description" content="Send Video Review Invitations to your customers using the new Video First Review Collection tool." data-next-head=""/><meta property="og:type" content="article" data-next-head=""/><meta property="og:image" content="https://downloads.intercomcdn.com/i/o/483675/cb129091e6a66ea43ad89641/e08bdedbb04218585974822215c8179e.jpg" data-next-head=""/><meta property="twitter:image" content="https://downloads.intercomcdn.com/i/o/483675/cb129091e6a66ea43ad89641/e08bdedbb04218585974822215c8179e.jpg" data-next-head=""/><meta name="robots" content="all" data-next-head=""/><meta name="viewport" content="width=device-width, initial-scale=1" data-next-head=""/><link href="https://intercom.help/reviews-io/assets/favicon" rel="icon" data-next-head=""/><link rel="canonical" href="https://support.reviews.io/en/articles/9184918-video-first-review-collection" data-next-head=""/><link rel="alternate" href="http://support.reviews.io/en/articles/9184918-video-first-review-collection" hrefLang="en" data-next-head=""/><link rel="alternate" href="http://support.reviews.io/en/articles/9184918-video-first-review-collection" hrefLang="x-default" data-next-head=""/><link nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" rel="preload" href="https://static.intercomassets.com/_next/static/css/02742ed7dc6dee08.css" as="style"/><link nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" rel="stylesheet" href="https://static.intercomassets.com/_next/static/css/02742ed7dc6dee08.css" data-n-g=""/><noscript data-n-css="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4="></noscript><script defer="" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" nomodule="" src="https://static.intercomassets.com/_next/static/chunks/polyfills-42372ed130431b0a.js"></script><script defer="" src="https://static.intercomassets.com/_next/static/chunks/9807.06bd1120513ccdff.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4="></script><script src="https://static.intercomassets.com/_next/static/chunks/webpack-914670f3d197b0ac.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/framework-c2b23989aabf8846.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/main-f1052d0773c47c55.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/pages/_app-f6eb1f03c2a77808.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/da8cbcf2-515374c1b53e94b9.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/7833-842ba55e661d0800.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/8277-93597e4349e635c0.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/639-4cba3a85bc80cea4.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/2266-6ece4d4ecd5a090f.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/6408-1b0e182947803382.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><script src="https://static.intercomassets.com/_next/static/chunks/pages/%5BhelpCenterIdentifier%5D/%5Blocale%5D/articles/%5BarticleSlug%5D-f23178055b57ca92.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><script src="https://static.intercomassets.com/_next/static/pBE9iWbiWcYTeTlBTemWk/_buildManifest.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><script src="https://static.intercomassets.com/_next/static/pBE9iWbiWcYTeTlBTemWk/_ssgManifest.js" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=" defer=""></script><meta name="sentry-trace" content="bb804a48b064c84b3cd4746ec927b28b-b1f8d0b02e03a192-0"/><meta name="baggage" content="sentry-environment=production,sentry-release=pBE9iWbiWcYTeTlBTemWk,sentry-public_key=187f842308a64dea9f1f64d4b1b9c298,sentry-trace_id=bb804a48b064c84b3cd4746ec927b28b,sentry-sampled=false"/><style id="__jsx-2605635027">:root{--body-bg: rgb(255, 255, 255); --body-image: none; --body-bg-rgb: 255, 255, 255; --body-border: rgb(230, 230, 230); --body-primary-color: #1a1a1a; --body-secondary-color: #737373; --body-reaction-bg: rgb(242, 242, 242); --body-reaction-text-color: rgb(64, 64, 64); --body-toc-active-border: #737373; --body-toc-inactive-border: #f2f2f2; --body-toc-inactive-color: #737373; --body-toc-active-font-weight: 400; --body-table-border: rgb(204, 204, 204); --body-color: hsl(0, 0%, 0%); --footer-bg: rgb(0, 0, 0); --footer-image: none; --footer-border: rgb(51, 51, 51); --footer-color: hsl(211, 10%, 61%); --header-bg: rgb(14, 19, 17); --header-image: none; --header-color: hsl(0, 0%, 100%); --collection-card-bg: rgb(255, 255, 255); --collection-card-image: none; --collection-card-color: hsl(0, 0%, 0%); --card-bg: rgb(255, 255, 255); --card-border-color: rgb(230, 230, 230); --card-border-inner-radius: 6px; --card-border-radius: 8px; --card-shadow: 0 1px 2px 0 rgb(0 0 0 / 0.05); --search-bar-border-radius: 10px; --search-bar-width: 100%; --ticket-blue-bg-color: #dce1f9; --ticket-blue-text-color: #334bfa; --ticket-green-bg-color: #d7efdc; --ticket-green-text-color: #0f7134; --ticket-orange-bg-color: #ffebdb; --ticket-orange-text-color: #b24d00; --header-height: 245px; --header-subheader-background-color: #000000; --header-subheader-font-color: #FFFFFF; --content-block-bg: rgb(255, 255, 255); --content-block-image: none; --content-block-color: hsl(0, 0%, 10%); --content-block-button-bg: rgb(51, 75, 250); --content-block-button-image: none; --content-block-button-color: hsl(0, 0%, 100%); --content-block-button-radius: 6px; --primary-color: hsl(156, 15%, 6%); --primary-color-alpha-10: hsla(156, 15%, 6%, 0.1); --primary-color-alpha-60: hsla(156, 15%, 6%, 0.6); --text-on-primary-color: #ffffff}</style><style id="__jsx-2094555375">:root{--font-family-primary: system-ui, "Segoe UI", "Roboto", "Helvetica", "Arial", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"}</style><style id="__jsx-2605255833">:root{--font-family-secondary: system-ui, "Segoe UI", "Roboto", "Helvetica", "Arial", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"}</style><style id="__jsx-73269029ea53bf4f">.fade-background.jsx-73269029ea53bf4f{background:-webkit-radial-gradient(50%0%,333.38%100%,rgba(var(--body-bg-rgb),0)0%,rgba(var(--body-bg-rgb),.00925356)11.67%,rgba(var(--body-bg-rgb),.0337355)21.17%,rgba(var(--body-bg-rgb),.0718242)28.85%,rgba(var(--body-bg-rgb),.121898)35.03%,rgba(var(--body-bg-rgb),.182336)40.05%,rgba(var(--body-bg-rgb),.251516)44.25%,rgba(var(--body-bg-rgb),.327818)47.96%,rgba(var(--body-bg-rgb),.409618)51.51%,rgba(var(--body-bg-rgb),.495297)55.23%,rgba(var(--body-bg-rgb),.583232)59.47%,rgba(var(--body-bg-rgb),.671801)64.55%,rgba(var(--body-bg-rgb),.759385)70.81%,rgba(var(--body-bg-rgb),.84436)78.58%,rgba(var(--body-bg-rgb),.9551)88.2%,rgba(var(--body-bg-rgb),1)100%),var(--header-image),var(--header-bg);background:-moz-radial-gradient(50%0%,333.38%100%,rgba(var(--body-bg-rgb),0)0%,rgba(var(--body-bg-rgb),.00925356)11.67%,rgba(var(--body-bg-rgb),.0337355)21.17%,rgba(var(--body-bg-rgb),.0718242)28.85%,rgba(var(--body-bg-rgb),.121898)35.03%,rgba(var(--body-bg-rgb),.182336)40.05%,rgba(var(--body-bg-rgb),.251516)44.25%,rgba(var(--body-bg-rgb),.327818)47.96%,rgba(var(--body-bg-rgb),.409618)51.51%,rgba(var(--body-bg-rgb),.495297)55.23%,rgba(var(--body-bg-rgb),.583232)59.47%,rgba(var(--body-bg-rgb),.671801)64.55%,rgba(var(--body-bg-rgb),.759385)70.81%,rgba(var(--body-bg-rgb),.84436)78.58%,rgba(var(--body-bg-rgb),.9551)88.2%,rgba(var(--body-bg-rgb),1)100%),var(--header-image),var(--header-bg);background:-o-radial-gradient(50%0%,333.38%100%,rgba(var(--body-bg-rgb),0)0%,rgba(var(--body-bg-rgb),.00925356)11.67%,rgba(var(--body-bg-rgb),.0337355)21.17%,rgba(var(--body-bg-rgb),.0718242)28.85%,rgba(var(--body-bg-rgb),.121898)35.03%,rgba(var(--body-bg-rgb),.182336)40.05%,rgba(var(--body-bg-rgb),.251516)44.25%,rgba(var(--body-bg-rgb),.327818)47.96%,rgba(var(--body-bg-rgb),.409618)51.51%,rgba(var(--body-bg-rgb),.495297)55.23%,rgba(var(--body-bg-rgb),.583232)59.47%,rgba(var(--body-bg-rgb),.671801)64.55%,rgba(var(--body-bg-rgb),.759385)70.81%,rgba(var(--body-bg-rgb),.84436)78.58%,rgba(var(--body-bg-rgb),.9551)88.2%,rgba(var(--body-bg-rgb),1)100%),var(--header-image),var(--header-bg);background:radial-gradient(333.38%100%at 50%0%,rgba(var(--body-bg-rgb),0)0%,rgba(var(--body-bg-rgb),.00925356)11.67%,rgba(var(--body-bg-rgb),.0337355)21.17%,rgba(var(--body-bg-rgb),.0718242)28.85%,rgba(var(--body-bg-rgb),.121898)35.03%,rgba(var(--body-bg-rgb),.182336)40.05%,rgba(var(--body-bg-rgb),.251516)44.25%,rgba(var(--body-bg-rgb),.327818)47.96%,rgba(var(--body-bg-rgb),.409618)51.51%,rgba(var(--body-bg-rgb),.495297)55.23%,rgba(var(--body-bg-rgb),.583232)59.47%,rgba(var(--body-bg-rgb),.671801)64.55%,rgba(var(--body-bg-rgb),.759385)70.81%,rgba(var(--body-bg-rgb),.84436)78.58%,rgba(var(--body-bg-rgb),.9551)88.2%,rgba(var(--body-bg-rgb),1)100%),var(--header-image),var(--header-bg);-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-position-x:center}</style><style id="__jsx-27f84a20f81f6ce9">.table-of-contents::-webkit-scrollbar{width:8px}.table-of-contents::-webkit-scrollbar-thumb{background-color:#f2f2f2;-webkit-border-radius:8px;-moz-border-radius:8px;border-radius:8px}</style><style id="__jsx-a49d9ef8a9865a27">.table_of_contents.jsx-a49d9ef8a9865a27{max-width:260px;min-width:260px}</style><style id="__jsx-62724fba150252e0">.related_articles section a{color:initial}</style><style id="__jsx-ef86202475c6562f">.article_body a{color:var(--primary-color)}article a.intercom-h2b-button{background-color:var(--primary-color);border:0}.zendesk-article table{overflow-x:scroll!important;display:block!important;height:auto!important}.intercom-interblocks-unordered-nested-list ul,.intercom-interblocks-ordered-nested-list ol{margin-top:16px;margin-bottom:16px}.intercom-interblocks-unordered-nested-list ul .intercom-interblocks-unordered-nested-list ul,.intercom-interblocks-unordered-nested-list ul .intercom-interblocks-ordered-nested-list ol,.intercom-interblocks-ordered-nested-list ol .intercom-interblocks-ordered-nested-list ol,.intercom-interblocks-ordered-nested-list ol .intercom-interblocks-unordered-nested-list ul{margin-top:0;margin-bottom:0}.intercom-interblocks-image a:focus{outline-offset:3px}</style></head><body><div id="__next"><div dir="ltr" class="h-full w-full"><a href="#main-content" class="sr-only">Skip to main content</a><main class="header__lite"><header id="header" data-testid="header" class="jsx-73269029ea53bf4f flex flex-col text-header-color"><div class="jsx-73269029ea53bf4f relative flex grow flex-col mb-9 bg-header-bg bg-header-image bg-cover bg-center pb-9"><div class="jsx-73269029ea53bf4f flex h-full flex-col items-center marker:shrink-0"><section class="relative flex w-full flex-col mb-6 pb-6"><div class="header__meta_wrapper flex justify-center px-5 pt-6 leading-none sm:px-10"><div class="flex items-center w-240" data-testid="subheader-container"><div class="mo__body header__site_name"><div class="header__logo"><a href="/en/"><img src="https://downloads.intercomcdn.com/i/o/483673/8d7c01aedf2a1d43fd1ec660/7d117de2d5a0420394174dc515b84d35.png" height="87" alt="REVIEWS.io Support Centre"/></a></div></div><div><div class="flex items-center font-semibold"><div class="flex items-center md:hidden" data-testid="small-screen-children"><button class="flex items-center border-none bg-transparent px-1.5" data-testid="hamburger-menu-button" aria-label="Open menu"><svg width="24" height="24" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="fill-current"><path d="M1.86861 2C1.38889 2 1 2.3806 1 2.85008C1 3.31957 1.38889 3.70017 1.86861 3.70017H14.1314C14.6111 3.70017 15 3.31957 15 2.85008C15 2.3806 14.6111 2 14.1314 2H1.86861Z"></path><path d="M1 8C1 7.53051 1.38889 7.14992 1.86861 7.14992H14.1314C14.6111 7.14992 15 7.53051 15 8C15 8.46949 14.6111 8.85008 14.1314 8.85008H1.86861C1.38889 8.85008 1 8.46949 1 8Z"></path><path d="M1 13.1499C1 12.6804 1.38889 12.2998 1.86861 12.2998H14.1314C14.6111 12.2998 15 12.6804 15 13.1499C15 13.6194 14.6111 14 14.1314 14H1.86861C1.38889 14 1 13.6194 1 13.1499Z"></path></svg></button><div class="fixed right-0 top-0 z-50 h-full w-full hidden" data-testid="hamburger-menu"><div class="flex h-full w-full justify-end bg-black bg-opacity-30"><div class="flex h-fit w-full flex-col bg-white opacity-100 sm:h-full sm:w-1/2"><button class="text-body-font flex items-center self-end border-none bg-transparent pr-6 pt-6" data-testid="hamburger-menu-close-button" aria-label="Close menu"><svg width="24" height="24" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg"><path d="M3.5097 3.5097C3.84165 3.17776 4.37984 3.17776 4.71178 3.5097L7.99983 6.79775L11.2879 3.5097C11.6198 3.17776 12.158 3.17776 12.49 3.5097C12.8219 3.84165 12.8219 4.37984 12.49 4.71178L9.20191 7.99983L12.49 11.2879C12.8219 11.6198 12.8219 12.158 12.49 12.49C12.158 12.8219 11.6198 12.8219 11.2879 12.49L7.99983 9.20191L4.71178 12.49C4.37984 12.8219 3.84165 12.8219 3.5097 12.49C3.17776 12.158 3.17776 11.6198 3.5097 11.2879L6.79775 7.99983L3.5097 4.71178C3.17776 4.37984 3.17776 3.84165 3.5097 3.5097Z"></path></svg></button><nav class="flex flex-col pl-4 text-black"><a target="_blank" rel="noopener noreferrer" href="https://www.reviews.io/business-solutions" class="mx-5 mb-5 text-md no-underline hover:opacity-80 md:mx-3 md:my-0 md:text-base" data-testid="header-link-0">Visit REVIEWS.io</a><div class="relative cursor-pointer has-[:focus]:outline"><select class="peer absolute z-10 block h-6 w-full cursor-pointer opacity-0 md:text-base"><option value="/en/articles/9184918-video-first-review-collection" class="text-black" selected="">English</option>;</select><div class="mb-10 ml-5 flex items-center gap-1 text-md hover:opacity-80 peer-hover:opacity-80 md:m-0 md:ml-3 md:text-base"><svg id="locale-picker-globe" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="shrink-0" aria-hidden="true"><path d="M8 15C11.866 15 15 11.866 15 8C15 4.13401 11.866 1 8 1C4.13401 1 1 4.13401 1 8C1 11.866 4.13401 15 8 15Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M8 15C9.39949 15 10.534 11.866 10.534 8C10.534 4.13401 9.39949 1 8 1C6.60051 1 5.466 4.13401 5.466 8C5.466 11.866 6.60051 15 8 15Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M1.448 5.75989H14.524" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M1.448 10.2402H14.524" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg>English<svg id="locale-picker-arrow" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="shrink-0" aria-label="Change language" role="button"><path d="M5 6.5L8.00093 9.5L11 6.50187" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"></path></svg></div></div></nav></div></div></div></div><nav class="hidden items-center md:flex" data-testid="large-screen-children"><a target="_blank" rel="noopener noreferrer" href="https://www.reviews.io/business-solutions" class="mx-5 mb-5 text-md no-underline hover:opacity-80 md:mx-3 md:my-0 md:text-base" data-testid="header-link-0">Visit REVIEWS.io</a><div class="relative cursor-pointer has-[:focus]:outline"><select class="peer absolute z-10 block h-6 w-full cursor-pointer opacity-0 md:text-base"><option value="/en/articles/9184918-video-first-review-collection" class="text-black" selected="">English</option>;</select><div class="mb-10 ml-5 flex items-center gap-1 text-md hover:opacity-80 peer-hover:opacity-80 md:m-0 md:ml-3 md:text-base"><svg id="locale-picker-globe" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="shrink-0" aria-hidden="true"><path d="M8 15C11.866 15 15 11.866 15 8C15 4.13401 11.866 1 8 1C4.13401 1 1 4.13401 1 8C1 11.866 4.13401 15 8 15Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M8 15C9.39949 15 10.534 11.866 10.534 8C10.534 4.13401 9.39949 1 8 1C6.60051 1 5.466 4.13401 5.466 8C5.466 11.866 6.60051 15 8 15Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M1.448 5.75989H14.524" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M1.448 10.2402H14.524" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg>English<svg id="locale-picker-arrow" width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="shrink-0" aria-label="Change language" role="button"><path d="M5 6.5L8.00093 9.5L11 6.50187" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"></path></svg></div></div></nav></div></div></div></div></section><section class="relative mx-5 flex h-full w-full flex-col items-center px-5 sm:px-10"><div class="flex h-full max-w-full flex-col w-240 justify-end" data-testid="main-header-container"><div id="search-bar" class="relative w-full"><form action="/en/" autoComplete="off"><div class="flex w-full flex-col items-start"><div class="relative flex w-full sm:w-search-bar"><input type="text" autoComplete="off" class="peer w-full rounded-search-bar border border-black-alpha-8 bg-white-alpha-20 p-4 ps-12 font-secondary text-lg text-header-color shadow-search-bar outline-none transition ease-linear placeholder:text-header-color hover:bg-white-alpha-27 hover:shadow-search-bar-hover focus:border-transparent focus:bg-white focus:text-black-10 focus:shadow-search-bar-focused placeholder:focus:text-black-45" placeholder="Search for articles..." name="q" value=""/><div class="pointer-events-none absolute inset-y-0 start-0 flex items-center fill-header-color ps-5 peer-focus-visible:fill-black-45"><svg width="22" height="21" viewBox="0 0 22 21" xmlns="http://www.w3.org/2000/svg" class="fill-inherit" aria-hidden="true"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.27485 8.7001C3.27485 5.42781 5.92757 2.7751 9.19985 2.7751C12.4721 2.7751 15.1249 5.42781 15.1249 8.7001C15.1249 11.9724 12.4721 14.6251 9.19985 14.6251C5.92757 14.6251 3.27485 11.9724 3.27485 8.7001ZM9.19985 0.225098C4.51924 0.225098 0.724854 4.01948 0.724854 8.7001C0.724854 13.3807 4.51924 17.1751 9.19985 17.1751C11.0802 17.1751 12.8176 16.5627 14.2234 15.5265L19.0981 20.4013C19.5961 20.8992 20.4033 20.8992 20.9013 20.4013C21.3992 19.9033 21.3992 19.0961 20.9013 18.5981L16.0264 13.7233C17.0625 12.3176 17.6749 10.5804 17.6749 8.7001C17.6749 4.01948 13.8805 0.225098 9.19985 0.225098Z"></path></svg></div></div></div></form></div></div></section></div></div></header><div class="z-1 flex shrink-0 grow basis-auto justify-center px-5 sm:px-10"><section data-testid="main-content" id="main-content" class="max-w-full w-240"><section data-testid="article-section" class="section section__article"><div class="flex-row-reverse justify-between flex"><div class="jsx-a49d9ef8a9865a27 w-61 sticky top-8 ml-7 max-w-61 self-start max-lg:hidden mt-16"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary max-lg:border max-lg:border-solid max-lg:border-body-border max-lg:shadow-solid-1"><div data-testid="toc-dropdown" class="jsx-27f84a20f81f6ce9 hidden cursor-pointer justify-between border-b max-lg:flex max-lg:flex-row max-lg:border-x-0 max-lg:border-t-0 max-lg:border-solid max-lg:border-b-body-border"><div class="jsx-27f84a20f81f6ce9 my-2 max-lg:pl-4">Table of contents</div><div class="jsx-27f84a20f81f6ce9 "><svg class="ml-2 mr-4 mt-3 transition-transform" transform="rotate(180)" width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.93353 5.93451C4.24595 5.62209 4.75248 5.62209 5.0649 5.93451L7.99922 8.86882L10.9335 5.93451C11.246 5.62209 11.7525 5.62209 12.0649 5.93451C12.3773 6.24693 12.3773 6.75346 12.0649 7.06588L8.5649 10.5659C8.25249 10.8783 7.74595 10.8783 7.43353 10.5659L3.93353 7.06588C3.62111 6.75346 3.62111 6.24693 3.93353 5.93451Z" fill="currentColor"></path></svg></div></div><div data-testid="toc-body" class="jsx-27f84a20f81f6ce9 my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_cbbfe8f6eb" href="#h_cbbfe8f6eb" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_98bb7a66ba" href="#h_98bb7a66ba" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-2" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_5aa5f5da61" href="#h_5aa5f5da61" data-testid="toc-link-2" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-3" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_6ff6cbf1cc" href="#h_6ff6cbf1cc" data-testid="toc-link-3" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-4" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_b459c58cd9" href="#h_b459c58cd9" data-testid="toc-link-4" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-5" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_591c70db42" href="#h_591c70db42" data-testid="toc-link-5" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="relative z-3 w-full lg:max-w-160 "><div class="flex pb-6 max-md:pb-2 lg:max-w-160"><div class="flex flex-wrap items-baseline pb-4 text-base"><a href="/en/" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color">All Collections</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="http://support.reviews.io/en/collections/9162978-collection" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-0">Collection</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="http://support.reviews.io/en/collections/9163008-video-first-review-collection" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-1">Video First Review Collection</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><div class="text-body-secondary-color">Video First Review Collection</div></div></div><div class=""><div class="article intercom-force-break"><div class="mb-10 max-lg:mb-6"><div class="flex flex-col gap-4"><div class="flex flex-col"><header class="mb-1 font-primary text-2xl font-bold leading-10 text-body-primary-color">Video First Review Collection</header><div class="text-md font-normal leading-normal text-body-secondary-color"><p>Send Video Review Invitations to your customers using the new Video First Review Collection tool.</p></div></div><div class="avatar"><div class="avatar__photo"><img width="24" height="24" src="https://static.intercomassets.com/avatars/3669480/square_128/31F0631C-A660-4037-9198-1E51657D48DA-1721313503.jpg" alt="Mollie Herbert avatar" class="inline-flex items-center justify-center rounded-full bg-primary text-lg font-bold leading-6 text-primary-text shadow-solid-2 shadow-body-bg [&:nth-child(n+2)]:hidden lg:[&:nth-child(n+2)]:inline-flex h-8 w-8 sm:h-9 sm:w-9"/></div><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"><div>Written by <span>Mollie Herbert</span></div> <!-- -->Updated over 4 months ago</span></div></div></div></div><div class="jsx-ef86202475c6562f flex-col"><div class="jsx-ef86202475c6562f mb-7 ml-0 text-md max-messenger:mb-6 lg:hidden"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary max-lg:border max-lg:border-solid max-lg:border-body-border max-lg:shadow-solid-1"><div data-testid="toc-dropdown" class="jsx-27f84a20f81f6ce9 hidden cursor-pointer justify-between border-b max-lg:flex max-lg:flex-row max-lg:border-x-0 max-lg:border-t-0 max-lg:border-solid max-lg:border-b-body-border border-b-0"><div class="jsx-27f84a20f81f6ce9 my-2 max-lg:pl-4">Table of contents</div><div class="jsx-27f84a20f81f6ce9 "><svg class="ml-2 mr-4 mt-3 transition-transform" transform="" width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.93353 5.93451C4.24595 5.62209 4.75248 5.62209 5.0649 5.93451L7.99922 8.86882L10.9335 5.93451C11.246 5.62209 11.7525 5.62209 12.0649 5.93451C12.3773 6.24693 12.3773 6.75346 12.0649 7.06588L8.5649 10.5659C8.25249 10.8783 7.74595 10.8783 7.43353 10.5659L3.93353 7.06588C3.62111 6.75346 3.62111 6.24693 3.93353 5.93451Z" fill="currentColor"></path></svg></div></div><div data-testid="toc-body" class="jsx-27f84a20f81f6ce9 hidden my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_cbbfe8f6eb" href="#h_cbbfe8f6eb" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_98bb7a66ba" href="#h_98bb7a66ba" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-2" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_5aa5f5da61" href="#h_5aa5f5da61" data-testid="toc-link-2" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-3" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_6ff6cbf1cc" href="#h_6ff6cbf1cc" data-testid="toc-link-3" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-4" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_b459c58cd9" href="#h_b459c58cd9" data-testid="toc-link-4" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-5" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_591c70db42" href="#h_591c70db42" data-testid="toc-link-5" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="jsx-ef86202475c6562f article_body"><article class="jsx-ef86202475c6562f "><div class="intercom-interblocks-callout" style="background-color:#e3e7fa80;border-color:#334bfa33"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Our new <b>Video First</b> feature allows you to send customers Video Review Invitations and show tips on how to leave reviews.</p></div></div><div class="intercom-interblocks-video"><iframe src="https://fast.wistia.net/embed/iframe/ei7f895y73" frameborder="0" allowfullscreen="allowfullscreen"></iframe></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_cbbfe8f6eb">Requirements</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>猸愶笍 Available on <b>Start-Up</b> plan and above</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>猸愶笍 Active REVIEWS.io account</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_98bb7a66ba">Navigation 馃搷</h1></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Log into your REVIEWS.io account</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Head to <b>Collection </b></p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Click <b>'Video First'</b></p></div></li></ul></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_5aa5f5da61">Instructions 鈿欙笍</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Here in the Video First page, you can create <b>campaigns</b>. A campaign is an introduction video and a tips video to encourage your customers to review your products and company. You can create multiple video invitation campaigns and use them for different flows.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>For example, you can set up different campaigns for company reviews and product reviews which would have unique videos inviting your customers to leave reviews.</p></div><div class="intercom-interblocks-video"><iframe src="https://fast.wistia.net/embed/iframe/bl94hjuqhv" frameborder="0" allowfullscreen="allowfullscreen"></iframe></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>To start using Video First, you will need to complete the following steps:</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_6ff6cbf1cc">Create a video campaign</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>To start, you will need to choose 'create video campaign'</p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/481387905/a62aa9028224edadd6b72142/Screenshot+2022-03-16+at+16.25.38.png?expires=1732563000&signature=a4e471ac462a2d41a4f405007ad2270fb44ab7d6930d01a9bde15979c43db7b5&req=cCgmFcF5lIFaFb4f3HP0gLgKXQRLsBeN%2Btszj4i2vPyc23FixuW2dtgPkCXU%0A54f9INAzjHj%2FwnR3mA%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/481387905/a62aa9028224edadd6b72142/Screenshot+2022-03-16+at+16.25.38.png?expires=1732563000&signature=a4e471ac462a2d41a4f405007ad2270fb44ab7d6930d01a9bde15979c43db7b5&req=cCgmFcF5lIFaFb4f3HP0gLgKXQRLsBeN%2Btszj4i2vPyc23FixuW2dtgPkCXU%0A54f9INAzjHj%2FwnR3mA%3D%3D%0A"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You can then choose between a 'Review Invitation' video or a 'Tips' video.</p></div><div class="intercom-interblocks-callout" style="background-color:#feedaf80;border-color:#fbc91633"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Note</b>: The 'Review Invitation' is shown on the<b> Email Template</b> & the 'Tips' video is shown on the <b>Collector Page.</b></p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/481388269/615cbd9ac94c81ad8e7a68f7/Screenshot+2022-03-16+at+16.26.16.png?expires=1732563000&signature=9000e2b60853eaae3a311a290a00d598232f96157fc78164f92eb3cc782dc746&req=cCgmFcF2n4dWFb4f3HP0gL9Nh80ZMmI2yg%2FXOra5yjhm2wV%2BZkRQe7N%2BLF1z%0AkS3oYuIXEO0LKetnKg%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/481388269/615cbd9ac94c81ad8e7a68f7/Screenshot+2022-03-16+at+16.26.16.png?expires=1732563000&signature=9000e2b60853eaae3a311a290a00d598232f96157fc78164f92eb3cc782dc746&req=cCgmFcF2n4dWFb4f3HP0gL9Nh80ZMmI2yg%2FXOra5yjhm2wV%2BZkRQe7N%2BLF1z%0AkS3oYuIXEO0LKetnKg%3D%3D%0A"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>When you select the video type you want to set up, you can then choose your campaign videos. You will have the option to pick one of our video presets or upload your own via the <b>Upload Videos </b>tab.</p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/481385399/d94adde0869d22ce52323f18/Screenshot+2022-03-16+at+16.21.32.png?expires=1732563000&signature=88a9a952a7c0b78ab6da0755fd3612729d2aa2c3747daa0df027b18694be8872&req=cCgmFcF7nohWFb4f3HP0gCsriBtiw8D9FfUjlcT9TJkYoXgktNykB4%2FF2w0U%0AbsLFSF5GGYu4NLsLKw%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/481385399/d94adde0869d22ce52323f18/Screenshot+2022-03-16+at+16.21.32.png?expires=1732563000&signature=88a9a952a7c0b78ab6da0755fd3612729d2aa2c3747daa0df027b18694be8872&req=cCgmFcF7nohWFb4f3HP0gCsriBtiw8D9FfUjlcT9TJkYoXgktNykB4%2FF2w0U%0AbsLFSF5GGYu4NLsLKw%3D%3D%0A"/></a></div><div class="intercom-interblocks-callout" style="background-color:#fed9db80;border-color:#fd3a5733"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>IMPORTANT: </b>If you are choosing one of our presets, you will see 2 different videos.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The first video will be shown to customers on the Email Template and the Second Video will be the 'tips' video shown on the <a href="https://support.reviews.io/en/articles/9185012-collector-page-settings" rel="nofollow noopener noreferrer" target="_blank">Collector Page</a>.</p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>To use the video in your collection, choose '<b>Select Videos</b>'</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/481397383/c8bb4a490e0486e5c937469e/Screenshot+2022-03-16+at+16.38.13.png?expires=1732563000&signature=96a764e0ce89560ecb3ac23af546900e81e736c0b04412a3bd83a4b72242b566&req=cCgmFcB5nolcFb4f3HP0gA7Nsa4Cw9y%2BtDCVT4EJb5XYyJTcMAU36LMm%2By7h%0ARGKHL2nZiFnMf7VgCg%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/481397383/c8bb4a490e0486e5c937469e/Screenshot+2022-03-16+at+16.38.13.png?expires=1732563000&signature=96a764e0ce89560ecb3ac23af546900e81e736c0b04412a3bd83a4b72242b566&req=cCgmFcB5nolcFb4f3HP0gA7Nsa4Cw9y%2BtDCVT4EJb5XYyJTcMAU36LMm%2By7h%0ARGKHL2nZiFnMf7VgCg%3D%3D%0A"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Once this has been selected, you will have the option to confirm the Campaign name and the videos selected, meaning you can make sure that everything is correctly set up.</p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/481399466/9b215b8492b51684c8d64c2a/Screenshot+2022-03-16+at+16.40.05.png?expires=1732563000&signature=19445eaeb07abfe2aa422f4b43480b55ad5eba62ed35e253f42eda48745cf86a&req=cCgmFcB3mYdZFb4f3HP0gK0gw74qwtRNK0gai%2FDdV6KQ23AKUY85%2FwNwQWsG%0AHHCzyUApXVE5A8NsTw%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/481399466/9b215b8492b51684c8d64c2a/Screenshot+2022-03-16+at+16.40.05.png?expires=1732563000&signature=19445eaeb07abfe2aa422f4b43480b55ad5eba62ed35e253f42eda48745cf86a&req=cCgmFcB3mYdZFb4f3HP0gK0gw74qwtRNK0gai%2FDdV6KQ23AKUY85%2FwNwQWsG%0AHHCzyUApXVE5A8NsTw%3D%3D%0A"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You will then need to save the changes made, which will then add the Campaign to the main Video First page.</p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/481401481/bf7c7c658204f3dff7e1fc2c/Screenshot+2022-03-16+at+16.43.03.png?expires=1732563000&signature=e0403e658597ee3038de05fe3562d641f0b88c8c23548f2048c80f7797920d53&req=cCgmEsl%2FmYleFb4f3HP0gN7GCxIAR2AGd4HbKlSh3NVqyZ9i6a9QV0XQ71SN%0AzrJkNrr0r1xMyJyw7w%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/481401481/bf7c7c658204f3dff7e1fc2c/Screenshot+2022-03-16+at+16.43.03.png?expires=1732563000&signature=e0403e658597ee3038de05fe3562d641f0b88c8c23548f2048c80f7797920d53&req=cCgmEsl%2FmYleFb4f3HP0gN7GCxIAR2AGd4HbKlSh3NVqyZ9i6a9QV0XQ71SN%0AzrJkNrr0r1xMyJyw7w%3D%3D%0A"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_b459c58cd9">Create a "Video First" email template and assign a specific video campaign to it.</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Navigate to <b>Invitations </b>>> <b>Email Templates </b>>> <b>Create Template </b>>> <b>Simple Template </b>and select <b>Video First Campaign</b>.</p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/481386092/1892745904b7c6764e09b281/Screenshot+2022-03-16+at+16.23.32.png?expires=1732563000&signature=8e4eb8a8be32356b3ee1fd13a0855d2e7be44991ed40f052050bc55ce604c010&req=cCgmFcF4nYhdFb4f3HP0gBe8xTPzCtgq4XZehPM0cRNJgz6SjPlmX0yy07fW%0AWYBLMbHcZqghr2Y1fw%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/481386092/1892745904b7c6764e09b281/Screenshot+2022-03-16+at+16.23.32.png?expires=1732563000&signature=8e4eb8a8be32356b3ee1fd13a0855d2e7be44991ed40f052050bc55ce604c010&req=cCgmFcF4nYhdFb4f3HP0gBe8xTPzCtgq4XZehPM0cRNJgz6SjPlmX0yy07fW%0AWYBLMbHcZqghr2Y1fw%3D%3D%0A"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You'll then see your video appear in your email templates. Be sure to edit this to stay on brand, and hit <b>Save </b>when complete.</p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/481386642/93f6d3f8212ad6adf4a20719/Screenshot+2022-03-16+at+16.24.13.png?expires=1732563000&signature=1a15a96a1d7d54bc0b7173179159758326d38ae9c94981076bde31d9f1aeb613&req=cCgmFcF4m4VdFb4f3HP0gP1X7cjcNdmV8%2FtgInd0J7Ff2SE7nUTySkuI9mBS%0ATu4gBd9X9FMQzo9BoQ%3D%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/481386642/93f6d3f8212ad6adf4a20719/Screenshot+2022-03-16+at+16.24.13.png?expires=1732563000&signature=1a15a96a1d7d54bc0b7173179159758326d38ae9c94981076bde31d9f1aeb613&req=cCgmFcF4m4VdFb4f3HP0gP1X7cjcNdmV8%2FtgInd0J7Ff2SE7nUTySkuI9mBS%0ATu4gBd9X9FMQzo9BoQ%3D%3D%0A"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_591c70db42">Use your "Video First" templates in a Flow, Review Booster or Quick Invites.</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You then have the ability to activate your email template via <b><a href="https://support.reviews.io/en/articles/9184948-how-to-create-a-flow-sequence" rel="nofollow noopener noreferrer" target="_blank">Flow</a></b>, <b><a href="https://support.reviews.io/en/articles/9185070-review-booster" rel="nofollow noopener noreferrer" target="_blank">Review Booster</a></b>, or <b><a href="https://support.reviews.io/en/articles/9184979-quick-invite-set-up" rel="nofollow noopener noreferrer" target="_blank">Quick Invites</a></b>.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Be sure to set your template to <b>active</b> once you'd like to to begin queuing the template should you choose to automate this.</p></div><section class="jsx-62724fba150252e0 related_articles my-6"><hr class="jsx-62724fba150252e0 my-6 sm:my-8"/><div class="jsx-62724fba150252e0 mb-3 text-xl font-bold">Related Articles</div><section class="flex flex-col rounded-card border border-solid border-card-border bg-card-bg p-2 sm:p-3"><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="http://support.reviews.io/en/articles/9184896-attentive-integration" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">Attentive Integration</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"></path></svg></div></a><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="http://support.reviews.io/en/articles/9184923-dotdigital-integration" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">Dotdigital Integration</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"></path></svg></div></a><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="http://support.reviews.io/en/articles/9184942-flow-sending-review-invitations-based-on-products-purchased" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">Flow - Sending review invitations based on products purchased</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"></path></svg></div></a><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="http://support.reviews.io/en/articles/9184946-flow-follow-up-photo-video-review-request" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">Flow - Follow Up Photo / Video Review Request</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"></path></svg></div></a><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="http://support.reviews.io/en/articles/9185070-review-booster" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">Review Booster</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"></path></svg></div></a></section></section></article></div></div></div></div><div class="intercom-reaction-picker -mb-4 -ml-4 -mr-4 mt-6 rounded-card sm:-mb-2 sm:-ml-1 sm:-mr-1 sm:mt-8"><div class="intercom-reaction-prompt">Did this answer your question?</div><button class="intercom-reaction" aria-label="Disappointed Reaction" tabindex="0" data-reaction-text="disappointed" aria-pressed="false"><span title="Disappointed">馃槥</span></button><button class="intercom-reaction" aria-label="Neutral Reaction" tabindex="0" data-reaction-text="neutral" aria-pressed="false"><span title="Neutral">馃槓</span></button><button class="intercom-reaction" aria-label="Smiley Reaction" tabindex="0" data-reaction-text="smiley" aria-pressed="false"><span title="Smiley">馃槂</span></button></div></div></div></section></section></div><footer id="footer" class="mt-24 shrink-0 bg-footer-bg px-0 py-12 text-left text-base text-footer-color"><div class="shrink-0 grow basis-auto px-5 sm:px-10"><div class="mx-auto max-w-240 sm:w-auto"><div><div class="text-center" data-testid="simple-footer-layout"><div class="align-middle text-lg text-footer-color"><a class="no-underline" href="/en/"><img data-testid="logo-img" src="https://downloads.intercomcdn.com/i/o/483674/66af4c989230709c0796e2d0/7d117de2d5a0420394174dc515b84d35.png" alt="REVIEWS.io Support Centre" class="max-h-8 contrast-80 inline"/></a></div><div class="mt-3 text-base">support@reviews.io</div><div class="mt-10" data-testid="simple-footer-links"><div class="flex flex-row justify-center"><span><ul data-testid="custom-links" class="mb-4 p-0" id="custom-links"><li class="mx-3 inline-block list-none"><a target="_blank" href="https://www.reviews.io/front/pricingplans" rel="nofollow noreferrer noopener" data-testid="footer-custom-link-0" class="no-underline">Create REVIEWS.io Account</a></li></ul></span></div><ul data-testid="social-links" class="flex flex-wrap items-center gap-4 p-0 justify-center" id="social-links"><li class="list-none align-middle"><a target="_blank" href="https://www.facebook.com/reviewsexperts" rel="nofollow noreferrer noopener" data-testid="footer-social-link-0" class="no-underline"><img src="https://intercom.help/reviews-io/assets/svg/icon:social-facebook/909aa5" alt="" width="16" height="16" loading="lazy" data-testid="social-icon-facebook"/></a></li><li class="list-none align-middle"><a target="_blank" href="https://www.linkedin.com/company/reviews-co-uk" rel="nofollow noreferrer noopener" data-testid="footer-social-link-1" class="no-underline"><img src="https://intercom.help/reviews-io/assets/svg/icon:social-linkedin/909aa5" alt="" width="16" height="16" loading="lazy" data-testid="social-icon-linkedin"/></a></li><li class="list-none align-middle"><a target="_blank" href="https://www.youtube.com/@wearereviews/videos" rel="nofollow noreferrer noopener" data-testid="footer-social-link-2" class="no-underline"><img src="https://intercom.help/reviews-io/assets/svg/icon:social-youtube/909aa5" alt="" width="16" height="16" loading="lazy" data-testid="social-icon-youtube"/></a></li><li class="list-none align-middle"><a target="_blank" href="https://www.twitter.com/reviews_experts" rel="nofollow noreferrer noopener" data-testid="footer-social-link-3" class="no-underline"><img src="https://intercom.help/reviews-io/assets/svg/icon:social-twitter-x/909aa5" alt="" width="16" height="16" loading="lazy" data-testid="social-icon-x"/></a></li></ul></div></div></div></div></div></footer></main></div></div><script id="__NEXT_DATA__" type="application/json" nonce="HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=">{"props":{"pageProps":{"app":{"id":"honm34jo","messengerUrl":"https://widget.intercom.io/widget/honm34jo","name":"clearer.io","poweredByIntercomUrl":"https://www.intercom.com/intercom-link?company=clearer.io\u0026solution=customer-support\u0026utm_campaign=intercom-link\u0026utm_content=We+run+on+Intercom\u0026utm_medium=help-center\u0026utm_referrer=https%3A%2F%2Fsupport.reviews.io%2Fen%2Farticles%2F9184918-video-first-review-collection\u0026utm_source=desktop-web","features":{"customNotFoundErrorMessage":false}},"helpCenterSite":{"customDomain":"support.reviews.io","defaultLocale":"en","disableBranding":true,"externalLoginName":null,"externalLoginUrl":null,"footerContactDetails":"support@reviews.io","footerLinks":{"custom":[{"id":50783,"help_center_site_id":3810973,"title":"Create REVIEWS.io Account","url":"https://www.reviews.io/front/pricingplans","sort_order":1,"link_location":"footer","site_link_group_id":33479}],"socialLinks":[{"iconUrl":"https://intercom.help/reviews-io/assets/svg/icon:social-facebook","provider":"facebook","url":"https://www.facebook.com/reviewsexperts"},{"iconUrl":"https://intercom.help/reviews-io/assets/svg/icon:social-linkedin","provider":"linkedin","url":"https://www.linkedin.com/company/reviews-co-uk"},{"iconUrl":"https://intercom.help/reviews-io/assets/svg/icon:social-youtube","provider":"youtube","url":"https://www.youtube.com/@wearereviews/videos"},{"iconUrl":"https://intercom.help/reviews-io/assets/svg/icon:social-twitter-x","provider":"x","url":"https://www.twitter.com/reviews_experts"}],"linkGroups":[{"title":"Create an account","links":[{"title":"Create REVIEWS.io Account","url":"https://www.reviews.io/front/pricingplans"}]}]},"headerLinks":[{"site_link_group_id":46631,"id":54518,"help_center_site_id":3810973,"title":"Visit REVIEWS.io","url":"https://www.reviews.io/business-solutions","sort_order":1,"link_location":"header"}],"homeCollectionCols":1,"googleAnalyticsTrackingId":"G-DYTK91WLRM","googleTagManagerId":null,"pathPrefixForCustomDomain":null,"seoIndexingEnabled":true,"helpCenterId":3810973,"url":"http://support.reviews.io","customizedFooterTextContent":null},"localeLinks":[{"id":"en","absoluteUrl":"http://support.reviews.io/en/articles/9184918-video-first-review-collection","available":true,"name":"English","selected":true,"url":"/en/articles/9184918-video-first-review-collection"}],"requestContext":{"articleSource":null,"canonicalUrl":"https://support.reviews.io/en/articles/9184918-video-first-review-collection","headerless":false,"isDefaultDomainRequest":false,"nonce":"HeAi2MtTiv56U8m5x2pM3y4xQp89GZSyDZsIXOUx3l4=","rootUrl":"/en/","sheetUserCipher":null,"type":"help-center"},"theme":{"color":"0E1311","siteName":"REVIEWS.io Support Centre","headline":"Get help with any aspect of your REVIEWS.io account","headerFontColor":"FFFFFF","logo":"https://downloads.intercomcdn.com/i/o/483673/8d7c01aedf2a1d43fd1ec660/7d117de2d5a0420394174dc515b84d35.png","logoHeight":"87","header":null,"favicon":"https://intercom.help/reviews-io/assets/favicon","locale":"en","homeUrl":null,"social":"https://downloads.intercomcdn.com/i/o/483675/cb129091e6a66ea43ad89641/e08bdedbb04218585974822215c8179e.jpg","urlPrefixForDefaultDomain":"https://intercom.help/reviews-io","customDomain":"support.reviews.io","customDomainUsesSsl":false,"customizationOptions":{"customizationType":1,"header":{"backgroundColor":"#0E1311","fontColor":"#FFFFFF","fadeToEdge":false,"backgroundGradient":null,"backgroundImageId":null,"backgroundImageUrl":null},"body":{"backgroundColor":"#ffffff","fontColor":null,"fadeToEdge":null,"backgroundGradient":null,"backgroundImageId":null},"footer":{"backgroundColor":"#000000","fontColor":"#909aa5","fadeToEdge":null,"backgroundGradient":null,"backgroundImageId":null,"showRichTextField":null},"layout":{"homePage":{"blocks":[{"type":"tickets-portal-link","enabled":false},{"type":"collection-list","columns":1,"template":0},{"type":"article-list","columns":2,"enabled":false,"localizedContent":[{"title":"","locale":"en","links":[{"articleId":"empty_article_slot","type":"article-link"},{"articleId":"empty_article_slot","type":"article-link"},{"articleId":"empty_article_slot","type":"article-link"},{"articleId":"empty_article_slot","type":"article-link"},{"articleId":"empty_article_slot","type":"article-link"},{"articleId":"empty_article_slot","type":"article-link"}]}]},{"type":"content-block","enabled":false,"columns":1}]},"collectionsPage":{"showArticleDescriptions":true},"articlePage":{},"searchPage":{}},"collectionCard":{"global":{"backgroundColor":"#ffffff","fontColor":"#000000","fadeToEdge":null,"backgroundGradient":null,"backgroundImageId":null,"showIcons":true,"backgroundImageUrl":null},"collections":[]},"global":{"font":{"customFontFaces":[],"primary":"System Default","secondary":null},"componentStyle":{"card":{"type":"bordered","borderRadius":8}},"namedComponents":{"header":{"subheader":{"enabled":false,"style":{"backgroundColor":"#000000","fontColor":"#FFFFFF"}},"style":{"height":"245px","align":"start","justify":"end"}},"searchBar":{"style":{"width":"100%","borderRadius":10}},"footer":{"type":0}},"brand":{"colors":[],"websiteUrl":""}},"contentBlock":{"blockStyle":{"backgroundColor":"#ffffff","fontColor":"#1a1a1a","fadeToEdge":null,"backgroundGradient":null,"backgroundImageId":null,"backgroundImageUrl":null},"buttonOptions":{"backgroundColor":"#334BFA","fontColor":"#ffffff","borderRadius":6},"isFullWidth":false}},"helpCenterName":"REVIEWS.IO","footerLogo":"https://downloads.intercomcdn.com/i/o/483674/66af4c989230709c0796e2d0/7d117de2d5a0420394174dc515b84d35.png","footerLogoHeight":"87","localisedInformation":{"contentBlock":{"locale":"en","title":"Content section title","withButton":false,"description":"","buttonTitle":"Button title","buttonUrl":""}}},"user":{"userId":"c9774913-327b-4cb7-abdc-bb0549f5976d","role":"visitor_role"},"articleContent":{"articleId":"9184918","author":{"avatar":"https://static.intercomassets.com/avatars/3669480/square_128/31F0631C-A660-4037-9198-1E51657D48DA-1721313503.jpg","name":"Mollie Herbert","first_name":"Mollie","avatar_shape":"circle"},"blocks":[{"type":"callout","content":[{"type":"paragraph","text":"Our new \u003cb\u003eVideo First\u003c/b\u003e feature allows you to send customers Video Review Invitations and show tips on how to leave reviews.","class":"no-margin"}],"style":{"backgroundColor":"#e3e7fa80","borderColor":"#334bfa33"}},{"type":"video","provider":"wistia","id":"ei7f895y73"},{"type":"horizontalRule","text":"___________________________________________________________"},{"type":"heading","text":"Requirements","idAttribute":"h_cbbfe8f6eb"},{"type":"paragraph","text":"猸愶笍 Available on \u003cb\u003eStart-Up\u003c/b\u003e plan and above","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"猸愶笍 Active REVIEWS.io account","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"horizontalRule","text":"___________________________________________________________"},{"type":"heading","text":"Navigation 馃搷","idAttribute":"h_98bb7a66ba"},{"type":"unorderedNestedList","text":"- Log into your REVIEWS.io account\n- Head to \u003cb\u003eCollection \u003c/b\u003e\n- Click \u003cb\u003e'Video First'\u003c/b\u003e","items":[{"content":[{"type":"paragraph","text":"Log into your REVIEWS.io account","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Head to \u003cb\u003eCollection \u003c/b\u003e","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Click \u003cb\u003e'Video First'\u003c/b\u003e","class":"no-margin"}]}]},{"type":"horizontalRule","text":"___________________________________________________________"},{"type":"heading","text":"Instructions 鈿欙笍","idAttribute":"h_5aa5f5da61"},{"type":"paragraph","text":"Here in the Video First page, you can create \u003cb\u003ecampaigns\u003c/b\u003e. A campaign is an introduction video and a tips video to encourage your customers to review your products and company. You can create multiple video invitation campaigns and use them for different flows.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"For example, you can set up different campaigns for company reviews and product reviews which would have unique videos inviting your customers to leave reviews.","class":"no-margin"},{"type":"video","provider":"wistia","id":"bl94hjuqhv"},{"type":"horizontalRule","text":"___________________________________________________________"},{"type":"paragraph","text":"To start using Video First, you will need to complete the following steps:","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"Create a video campaign","idAttribute":"h_6ff6cbf1cc"},{"type":"paragraph","text":"To start, you will need to choose 'create video campaign'","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/481387905/a62aa9028224edadd6b72142/Screenshot+2022-03-16+at+16.25.38.png?expires=1732563000\u0026signature=a4e471ac462a2d41a4f405007ad2270fb44ab7d6930d01a9bde15979c43db7b5\u0026req=cCgmFcF5lIFaFb4f3HP0gLgKXQRLsBeN%2Btszj4i2vPyc23FixuW2dtgPkCXU%0A54f9INAzjHj%2FwnR3mA%3D%3D%0A","align":"center"},{"type":"paragraph","text":"You can then choose between a 'Review Invitation' video or a 'Tips' video.","class":"no-margin"},{"type":"callout","content":[{"type":"paragraph","text":"\u003cb\u003eNote\u003c/b\u003e: The 'Review Invitation' is shown on the\u003cb\u003e Email Template\u003c/b\u003e \u0026amp; the 'Tips' video is shown on the \u003cb\u003eCollector Page.\u003c/b\u003e","class":"no-margin"}],"style":{"backgroundColor":"#feedaf80","borderColor":"#fbc91633"}},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/481388269/615cbd9ac94c81ad8e7a68f7/Screenshot+2022-03-16+at+16.26.16.png?expires=1732563000\u0026signature=9000e2b60853eaae3a311a290a00d598232f96157fc78164f92eb3cc782dc746\u0026req=cCgmFcF2n4dWFb4f3HP0gL9Nh80ZMmI2yg%2FXOra5yjhm2wV%2BZkRQe7N%2BLF1z%0AkS3oYuIXEO0LKetnKg%3D%3D%0A","align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"When you select the video type you want to set up, you can then choose your campaign videos. You will have the option to pick one of our video presets or upload your own via the \u003cb\u003eUpload Videos \u003c/b\u003etab.","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/481385399/d94adde0869d22ce52323f18/Screenshot+2022-03-16+at+16.21.32.png?expires=1732563000\u0026signature=88a9a952a7c0b78ab6da0755fd3612729d2aa2c3747daa0df027b18694be8872\u0026req=cCgmFcF7nohWFb4f3HP0gCsriBtiw8D9FfUjlcT9TJkYoXgktNykB4%2FF2w0U%0AbsLFSF5GGYu4NLsLKw%3D%3D%0A","align":"center"},{"type":"callout","content":[{"type":"paragraph","text":"\u003cb\u003eIMPORTANT: \u003c/b\u003eIf you are choosing one of our presets, you will see 2 different videos.","class":"no-margin"},{"type":"paragraph","text":"The first video will be shown to customers on the Email Template and the Second Video will be the 'tips' video shown on the \u003ca href=\"https://support.reviews.io/en/articles/9185012-collector-page-settings\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eCollector Page\u003c/a\u003e.","class":"no-margin"}],"style":{"backgroundColor":"#fed9db80","borderColor":"#fd3a5733"}},{"type":"paragraph","text":"To use the video in your collection, choose '\u003cb\u003eSelect Videos\u003c/b\u003e'","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/481397383/c8bb4a490e0486e5c937469e/Screenshot+2022-03-16+at+16.38.13.png?expires=1732563000\u0026signature=96a764e0ce89560ecb3ac23af546900e81e736c0b04412a3bd83a4b72242b566\u0026req=cCgmFcB5nolcFb4f3HP0gA7Nsa4Cw9y%2BtDCVT4EJb5XYyJTcMAU36LMm%2By7h%0ARGKHL2nZiFnMf7VgCg%3D%3D%0A","align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Once this has been selected, you will have the option to confirm the Campaign name and the videos selected, meaning you can make sure that everything is correctly set up.","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/481399466/9b215b8492b51684c8d64c2a/Screenshot+2022-03-16+at+16.40.05.png?expires=1732563000\u0026signature=19445eaeb07abfe2aa422f4b43480b55ad5eba62ed35e253f42eda48745cf86a\u0026req=cCgmFcB3mYdZFb4f3HP0gK0gw74qwtRNK0gai%2FDdV6KQ23AKUY85%2FwNwQWsG%0AHHCzyUApXVE5A8NsTw%3D%3D%0A","align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"You will then need to save the changes made, which will then add the Campaign to the main Video First page.","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/481401481/bf7c7c658204f3dff7e1fc2c/Screenshot+2022-03-16+at+16.43.03.png?expires=1732563000\u0026signature=e0403e658597ee3038de05fe3562d641f0b88c8c23548f2048c80f7797920d53\u0026req=cCgmEsl%2FmYleFb4f3HP0gN7GCxIAR2AGd4HbKlSh3NVqyZ9i6a9QV0XQ71SN%0AzrJkNrr0r1xMyJyw7w%3D%3D%0A","align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"Create a \"Video First\" email template and assign a specific video campaign to it.","idAttribute":"h_b459c58cd9"},{"type":"paragraph","text":"Navigate to \u003cb\u003eInvitations \u003c/b\u003e\u0026gt;\u0026gt; \u003cb\u003eEmail Templates \u003c/b\u003e\u0026gt;\u0026gt; \u003cb\u003eCreate Template \u003c/b\u003e\u0026gt;\u0026gt; \u003cb\u003eSimple Template \u003c/b\u003eand select \u003cb\u003eVideo First Campaign\u003c/b\u003e.","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/481386092/1892745904b7c6764e09b281/Screenshot+2022-03-16+at+16.23.32.png?expires=1732563000\u0026signature=8e4eb8a8be32356b3ee1fd13a0855d2e7be44991ed40f052050bc55ce604c010\u0026req=cCgmFcF4nYhdFb4f3HP0gBe8xTPzCtgq4XZehPM0cRNJgz6SjPlmX0yy07fW%0AWYBLMbHcZqghr2Y1fw%3D%3D%0A","align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"You'll then see your video appear in your email templates. Be sure to edit this to stay on brand, and hit \u003cb\u003eSave \u003c/b\u003ewhen complete.","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/481386642/93f6d3f8212ad6adf4a20719/Screenshot+2022-03-16+at+16.24.13.png?expires=1732563000\u0026signature=1a15a96a1d7d54bc0b7173179159758326d38ae9c94981076bde31d9f1aeb613\u0026req=cCgmFcF4m4VdFb4f3HP0gP1X7cjcNdmV8%2FtgInd0J7Ff2SE7nUTySkuI9mBS%0ATu4gBd9X9FMQzo9BoQ%3D%3D%0A","align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"Use your \"Video First\" templates in a Flow, Review Booster or Quick Invites.","idAttribute":"h_591c70db42"},{"type":"paragraph","text":"You then have the ability to activate your email template via \u003cb\u003e\u003ca href=\"https://support.reviews.io/en/articles/9184948-how-to-create-a-flow-sequence\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eFlow\u003c/a\u003e\u003c/b\u003e, \u003cb\u003e\u003ca href=\"https://support.reviews.io/en/articles/9185070-review-booster\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eReview Booster\u003c/a\u003e\u003c/b\u003e, or \u003cb\u003e\u003ca href=\"https://support.reviews.io/en/articles/9184979-quick-invite-set-up\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eQuick Invites\u003c/a\u003e\u003c/b\u003e.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Be sure to set your template to \u003cb\u003eactive\u003c/b\u003e once you'd like to to begin queuing the template should you choose to automate this.","class":"no-margin"}],"collectionId":"9163008","description":"Send Video Review Invitations to your customers using the new Video First Review Collection tool.","id":"9362426","lastUpdated":"Updated over 4 months ago","relatedArticles":[{"title":"Attentive Integration","url":"http://support.reviews.io/en/articles/9184896-attentive-integration"},{"title":"Dotdigital Integration","url":"http://support.reviews.io/en/articles/9184923-dotdigital-integration"},{"title":"Flow - Sending review invitations based on products purchased","url":"http://support.reviews.io/en/articles/9184942-flow-sending-review-invitations-based-on-products-purchased"},{"title":"Flow - Follow Up Photo / Video Review Request","url":"http://support.reviews.io/en/articles/9184946-flow-follow-up-photo-video-review-request"},{"title":"Review Booster","url":"http://support.reviews.io/en/articles/9185070-review-booster"}],"targetUserType":"everyone","title":"Video First Review Collection","showTableOfContents":true,"synced":false},"breadcrumbs":[{"url":"http://support.reviews.io/en/collections/9162978-collection","name":"Collection"},{"url":"http://support.reviews.io/en/collections/9163008-video-first-review-collection","name":"Video First Review Collection"}],"selectedReaction":null,"showReactions":true,"themeCSSCustomProperties":{"--body-bg":"rgb(255, 255, 255)","--body-image":"none","--body-bg-rgb":"255, 255, 255","--body-border":"rgb(230, 230, 230)","--body-primary-color":"#1a1a1a","--body-secondary-color":"#737373","--body-reaction-bg":"rgb(242, 242, 242)","--body-reaction-text-color":"rgb(64, 64, 64)","--body-toc-active-border":"#737373","--body-toc-inactive-border":"#f2f2f2","--body-toc-inactive-color":"#737373","--body-toc-active-font-weight":400,"--body-table-border":"rgb(204, 204, 204)","--body-color":"hsl(0, 0%, 0%)","--footer-bg":"rgb(0, 0, 0)","--footer-image":"none","--footer-border":"rgb(51, 51, 51)","--footer-color":"hsl(211, 10%, 61%)","--header-bg":"rgb(14, 19, 17)","--header-image":"none","--header-color":"hsl(0, 0%, 100%)","--collection-card-bg":"rgb(255, 255, 255)","--collection-card-image":"none","--collection-card-color":"hsl(0, 0%, 0%)","--card-bg":"rgb(255, 255, 255)","--card-border-color":"rgb(230, 230, 230)","--card-border-inner-radius":"6px","--card-border-radius":"8px","--card-shadow":"0 1px 2px 0 rgb(0 0 0 / 0.05)","--search-bar-border-radius":"10px","--search-bar-width":"100%","--ticket-blue-bg-color":"#dce1f9","--ticket-blue-text-color":"#334bfa","--ticket-green-bg-color":"#d7efdc","--ticket-green-text-color":"#0f7134","--ticket-orange-bg-color":"#ffebdb","--ticket-orange-text-color":"#b24d00","--header-height":"245px","--header-subheader-background-color":"#000000","--header-subheader-font-color":"#FFFFFF","--content-block-bg":"rgb(255, 255, 255)","--content-block-image":"none","--content-block-color":"hsl(0, 0%, 10%)","--content-block-button-bg":"rgb(51, 75, 250)","--content-block-button-image":"none","--content-block-button-color":"hsl(0, 0%, 100%)","--content-block-button-radius":"6px","--primary-color":"hsl(156, 15%, 6%)","--primary-color-alpha-10":"hsla(156, 15%, 6%, 0.1)","--primary-color-alpha-60":"hsla(156, 15%, 6%, 0.6)","--text-on-primary-color":"#ffffff"},"intl":{"defaultLocale":"en","locale":"en","messages":{"layout.skip_to_main_content":"Skip to main content","article.attachment_icon":"Attachment icon","article.related_articles":"Related Articles","article.written_by":"Written by \u003cb\u003e{author}\u003c/b\u003e","article.table_of_contents":"Table of contents","breadcrumb.all_collections":"All Collections","collection.article_count.one":"{count} article","collection.article_count.other":"{count} articles","collection.articles_heading":"Articles","collection.sections_heading":"Collections","collection.written_by.one":"Written by \u003cb\u003e{author}\u003c/b\u003e","collection.written_by.two":"Written by \u003cb\u003e{author1}\u003c/b\u003e and \u003cb\u003e{author2}\u003c/b\u003e","collection.written_by.three":"Written by \u003cb\u003e{author1}\u003c/b\u003e, \u003cb\u003e{author2}\u003c/b\u003e and \u003cb\u003e{author3}\u003c/b\u003e","collection.written_by.four":"Written by \u003cb\u003e{author1}\u003c/b\u003e, \u003cb\u003e{author2}\u003c/b\u003e, \u003cb\u003e{author3}\u003c/b\u003e and 1 other","collection.written_by.other":"Written by \u003cb\u003e{author1}\u003c/b\u003e, \u003cb\u003e{author2}\u003c/b\u003e, \u003cb\u003e{author3}\u003c/b\u003e and {count} others","collection.by.one":"By {author}","collection.by.two":"By {author1} and 1 other","collection.by.other":"By {author1} and {count} others","collection.by.count_one":"1 author","collection.by.count_plural":"{count} authors","community_banner.tip":"Tip","community_banner.label":"\u003cb\u003eNeed more help?\u003c/b\u003e Get support from our {link}","community_banner.link_label":"Community Forum","community_banner.description":"Find answers and get help from Intercom Support and Community Experts","header.headline":"Advice and answers from the {appName} Team","header.menu.open":"Open menu","header.menu.close":"Close menu","locale_picker.aria_label":"Change language","not_authorized.cta":"You can try sending us a message or logging in at {link}","not_found.title":"Uh oh. That page doesn鈥檛 exist.","not_found.not_here":"That page isn鈥檛 here anymore","not_found.not_authorized":"Unable to load this article, you may need to sign in first","not_found.try_searching":"Try searching for your answer","not_found.send_a_message":"Or just send us a message","tickets_portal_bad_request.title":"No access to tickets portal","tickets_portal_bad_request.learn_more":"Learn more","tickets_portal_bad_request.send_a_message":"Please contact your admin.","no_articles.title":"Empty Help Center","no_articles.no_articles":"This Help Center doesn't have any articles or collections yet.","preview.invalid_preview":"There is no preview available for {previewType}","reaction_picker.did_this_answer_your_question":"Did this answer your question?","reaction_picker.reaction.disappointed.title":"Disappointed","reaction_picker.reaction.disappointed.aria_label":"Disappointed Reaction","reaction_picker.reaction.neutral.title":"Neutral","reaction_picker.reaction.neutral.aria_label":"Neutral Reaction","reaction_picker.reaction.smiley.title":"Smiley","reaction_picker.reaction.smiley.aria_label":"Smiley Reaction","search.box_placeholder":"Search for articles...","search.no_results":"We couldn't find any articles for:","search.clear_search":"Clear search query","search.successful":"Search results for:","search.submit_btn":"Search for articles","footer.powered_by":"We run on Intercom","footer.social.facebook":"Facebook","footer.social.linkedin":"LinkedIn","footer.social.twitter":"Twitter","tickets.title":"Tickets","tickets.company_selector_option":"{companyName}鈥檚 tickets","tickets.all_states":"All states","tickets.filters.company_tickets":"All tickets","tickets.filters.my_tickets":"Created by me","tickets.no_tickets_found":"No tickets found","tickets.navigation.home":"Home","tickets.navigation.tickets_portal":"Tickets portal","tickets.navigation.ticket_details":"Ticket #{ticketId}","tickets.view_conversation":"View conversation","tickets.send_message":"Send us a message","tickets.continue_conversation":"Continue the conversation","tickets.avatar_image.image_alt":"{firstName}鈥檚 avatar","tickets.fields.id":"Ticket ID","tickets.fields.type":"Ticket type","tickets.fields.title":"Title","tickets.fields.description":"Description","tickets.fields.created_by":"Created by","tickets.fields.email_for_notification":"You will be notified here and by email","tickets.fields.created_at":"Creation date","tickets.fields.state":"Ticket state","tickets.fields.assignee":"Assignee","tickets.link-block.title":"Tickets portal.","tickets.link-block.description":"Track the progress of all tickets related to your company.","tickets.states.submitted":"Submitted","tickets.states.in_progress":"In progress","tickets.states.waiting_on_customer":"Waiting on you","tickets.states.resolved":"Resolved","tickets.states.description.unassigned.submitted":"We will pick this up soon","tickets.states.description.assigned.submitted":"{assigneeName} will pick this up soon","tickets.states.description.unassigned.in_progress":"We are working on this!","tickets.states.description.assigned.in_progress":"{assigneeName} is working on this!","tickets.states.description.unassigned.waiting_on_customer":"We need more information from you","tickets.states.description.assigned.waiting_on_customer":"{assigneeName} needs more information from you","tickets.states.description.unassigned.resolved":"We have completed your ticket","tickets.states.description.assigned.resolved":"{assigneeName} has completed your ticket","tickets.attributes.boolean.true":"Yes","tickets.attributes.boolean.false":"No"}},"_sentryTraceData":"bb804a48b064c84b3cd4746ec927b28b-188ceaa8f7a5ca2f-0","_sentryBaggage":"sentry-environment=production,sentry-release=pBE9iWbiWcYTeTlBTemWk,sentry-public_key=187f842308a64dea9f1f64d4b1b9c298,sentry-trace_id=bb804a48b064c84b3cd4746ec927b28b,sentry-sampled=false"},"__N_SSP":true},"page":"/[helpCenterIdentifier]/[locale]/articles/[articleSlug]","query":{"helpCenterIdentifier":"reviews-io","locale":"en","articleSlug":"9184918-video-first-review-collection"},"buildId":"pBE9iWbiWcYTeTlBTemWk","assetPrefix":"https://static.intercomassets.com","isFallback":false,"isExperimentalCompile":false,"dynamicIds":[9807],"gssp":true,"scriptLoader":[]}</script></body></html>