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myAlaska - Help
<!DOCTYPE html> <html class="no-js" lang="en"> <head><script type="text/javascript" src="/javascript/driver.js?cache"></script><script type="text/javascript" src="/javascript/driver.js?async" async></script> <meta charset="utf-8"> <meta name="description" content=""> <meta name="viewport" content="width=device-width, initial-scale=1"> <title> myAlaska - Help </title> <link rel="shortcut icon" href="//webcontent.alaska.gov/style/soa/20190404/images/favicon.ico"> <!--This style sheet lays out the styles specific to the 2016 Look and Feel, though not required to use this sheet, webmasters must match the look and feel specifications laid out in the 2016 Look and Feel standards document--> <link rel="stylesheet" href="//webcontent.alaska.gov/style/soa/20190404/alaskaGov.min.css?v=1.0.5"> <link rel="stylesheet" href="//webcontent.alaska.gov/style/soa/20180919/template.css"> <link rel="stylesheet" href="https://my.alaska.gov/Themes/Styles/myalaska.css?1.0.8902.9646" type="text/css" /> <link rel="stylesheet" href="https://my.alaska.gov/Themes/Styles/print.css?1.0.8902.9646" type="text/css" media="print" /> <link rel="stylesheet" href="https://my.alaska.gov/Themes/Styles/menu.css?1.0.8902.9646" type="text/css" media="projection, screen" /> <script type="text/javascript" src="https://my.alaska.gov/javascript/jquery-3.5.0.min.js?1.0.8902.9646"></script> <script type="text/javascript" src="https://my.alaska.gov/javascript/menu.js?1.0.8902.9646"></script> <script type="text/javascript" src="https://my.alaska.gov/javascript/popup.js?1.0.8902.9646"></script> </head> <body class="home"> <div class="background-wrap"> <a href="#main_content" class="visuallyhidden">Skip to content</a> <a href="#" class="back-to-top">Back to Top</a> <!--[if lt IE 8]> <p class="browserupgrade">You are using an <strong>outdated</strong> browser. Please <a href="http://browsehappy.com/">upgrade your browser</a> to improve your experience.</p> <![endif]--> <!-- Global Header --> <nav class="global-nav-menu"> <div class="inline-div"> <ul id="menu-statewide-navigation"> <li><a href="http://www.alaska.gov">State of Alaska</a></li> <li><a href="https://my.alaska.gov">myAlaska</a></li> <li><a href="http://www.alaska.gov/akdir1.html">Departments</a></li> <li><a href="http://www.alaska.gov/employeeHome.html">State Employees</a></li> <li><a href="#SOAfooterlinks">Statewide Links</a></li> </ul> </div> </nav> <div class="site-container"> <!-- Agency Header --> <header class="site-header"> <div class="wrap"> <!-- Agency Logo and Title --> <div class="title-area"> <a class="site-title-link" href="#"> <span class="site-logo"> <img src="//webcontent.alaska.gov/style/soa/20190404/images/ak-state-seal-70.png" alt="Department, Divisions or State of Alaska logo, color scheme" height="69" width="69" /> </span> </a> <h1> <a class="site-title-link" href="#"><span class="site-title">State of Alaska</span></a> <a class="site-title-link" href="#"><span class="site-description">myAlaska</span></a> <a class="site-title-link" href="#"><span class="site-description"> </span></a> </h1> </div> <div class="login_label"> <div id="AgencyHeader_signedOut"> <a href="https://my.alaska.gov/Portal/Portal.aspx">Registered User : Sign In</a> </div> </div> </div> </header> <!-- Agency Navigation --> <nav class="agency-navigation"> <div class="wrap"> <ul id="agency-navigation-menu" class="agency-responsive-menu"> <li id="AgencyNav_home" class="menu-item"> <a id="AgencyNav_hlHome" href="https://my.alaska.gov/Welcome.aspx">Home</a></li> <li id="AgencyNav_applications" class="menu-item"><a href="https://my.alaska.gov/Welcome.aspx">Services</a></li> <li id="AgencyNav_myProfile" class="menu-item"><a href="https://my.alaska.gov/Portal/Profile.aspx">MyProfile</a></li> <li id="AgencyNav_myDocuments" class="menu-item"><a href="https://my.alaska.gov/ESignature/Documents.aspx">MyDocuments</a></li> <li id="AgencyNav_help" class="menu_selected"><a href="https://my.alaska.gov/Help.aspx">Help</a></li> </ul> </div> </nav> <!-- Content Area --> <div class="site-inner"> <div class="content-sidebar-wrap"> <a id="main_content"></a> <main class="content"> <div class="breadcrumb"> </div> <a id="main_content"></a> <!-- The anchor for skip to content on top of page. --> <div id="content"> <form method="post" action="./Help.aspx?pubid=drbportal" id="frmMain"> <div class="aspNetHidden"> <input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="" /> <input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="" /> <input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="" /> </div> <script type="text/javascript"> //<![CDATA[ var theForm = document.forms['frmMain']; if (!theForm) { theForm = document.frmMain; } function __doPostBack(eventTarget, eventArgument) { if (!theForm.onsubmit || (theForm.onsubmit() != false)) { theForm.__EVENTTARGET.value = eventTarget; theForm.__EVENTARGUMENT.value = eventArgument; theForm.submit(); } } //]]> </script> <div class="aspNetHidden"> <input type="hidden" name="__EVENTVALIDATION" id="__EVENTVALIDATION" value="/wEdAAKvVXD1oYELeveMr0vHCmYP0dN2SfoUj9QNNqNwoQEWX9mlpCW/aoE2Wqdb7jKqymL7z6mpD2AsCIAsUdQCr5Gi" /> </div><div id="MainContent_ctl02" class="notification_summary_box"> System Notifications<ul><li>WARNING! Some PFD applicants have received fraudulent emails requesting they login to myAlaska or the PFD site and update their Alaska Residency verifiers. These emails WERE NOT sent by the State of Alaska. We recommend anyone who clicked on links in these emails to update their myAlaska password and security question/answer immediately. myAlaska does not send unsolicited emails or texts to users requesting they update their passwords or account details.</li></ul> </div><div id="MainContent_ctl01" class="confirmation_summary_box" style="display:none;"> </div><div id="MainContent_ctl00" class="validation_summary_box" style="display:none;"> </div> <div class="confirmation_summary_box"> Go to <a href="javascript:__doPostBack('ctl00$ctl00$MainContent$ctl05','')">myRnB - Retirement & Benefits Online Services</a> </div> <div class="page_content_container"> <table class="services"> <tr> <td rowspan="2" valign="top"> <div class="help"> </div> </td> <td> <h4>myAlaska Help </h4> </td> </tr> <tr> <td> <p> For assistance with your myAlaska account, 1-866-377-0126 (Hours: M, T, W & F from 8:00 AM - 4:30 PM. Thurs from 8:00 AM - 4:00 PM) </p> <p> Check out the myAlaska <a href="javascript:openWindow('Popups/Help.htm', 'Help')">FAQs</a>. </p> <div id="MainContent_MainPlaceHolder_pnlAccountResetLinks"> <p> <a href="https://my.alaska.gov/ForgotUsername.aspx" class="account_reset_links">Forgot my Username</a> <br /> <a href="https://my.alaska.gov/ForgotPassword.aspx" class="account_reset_links">Forgot my Password</a> </p> </div> </td> </tr> <div id="MainContent_MainPlaceHolder_pnlApplicationSupport"> <tr> <td rowspan="2" valign="top"> <div class="individual-services"> </div> </td> <td> <h4>Application Support </h4> </td> </tr> <tr> <td> <h5> <span id="MainContent_MainPlaceHolder_lblApplicationName">myRnB - Retirement & Benefits Online Services</span> </h5> <p> <span id="MainContent_MainPlaceHolder_lblSupportDetails">myRnB<br />Email: doa.drb.mscc@alaska.gov <br />Phone: (800) 821-2251<br /></span> </p> </td> </tr> </div> <tr> <td rowspan="2" valign="top"> <div class="faq-services"> </div> </td> <td> <h4>Online Services Support </h4> </td> </tr> <tr> <td> <p> Support information for many of the State of Alaska services available through myAlaska. </p> <h5>Individual Services</h5> <ul> <li><a href='https://my.alaska.gov/Help.aspx?pubid=ACPEStudentAidPortal'> ACPE - Alaska Student Aid Portal (ASAP) </a> <ul> <li class="note"> FAQs: http://acpe.alaska.gov/FINANCIAL_AID/Grants_Scholarships </li> </ul> </li> <li><a href='https://my.alaska.gov/Help.aspx?pubid=mapper'> Alaska Mapper</a> <ul> <li class="note"> FAQs: http://dnr.alaska.gov/commis/pic/faq.htm </li> </ul> </li> <li><a href='https://my.alaska.gov/Help.aspx?pubid=tools'> DEC Air Online Services</a> <ul> <li class="note"> DEC Air Online Services Help<br />FAQs: http://dec.alaska.gov/Applications/Air/airtoolsweb/AosHelp </li> </ul> </li> <li><a href='https://my.alaska.gov/Help.aspx?pubid=opcert'> DEC Certified Water / Wastewater Operator System</a> <ul> <li class="note"> Operator Training & Certification Program<br />Email: dec.opcert@alaska.gov<br />FAQs: http://dec.alaska.gov/water/opcert/index_Operator.htm </li> </ul> </li> <li><a href='https://my.alaska.gov/Help.aspx?pubid=Docket'> Docket - Vaccine Records</a> <ul> <li class="note"> Alaska Docket Support<br />Email: docket@alaska.gov<br />Phone: (907) 269-8090<br />FAQs: https://health.alaska.gov/dph/Epi/iz/Pages/records.aspx </li> </ul> </li> <li><a href='https://my.alaska.gov/Help.aspx?pubid=myADFG'> myADF&G</a> <ul> <li class="note"> FAQs: https://www.adfg.alaska.gov/myADFG/FAQ </li> </ul> </li> <li><a href='https://my.alaska.gov/Help.aspx?pubid=drbportal'> myRnB - Retirement & Benefits Online Services</a> <ul> <li class="note"> myRnB<br />Email: doa.drb.mscc@alaska.gov <br />Phone: (800) 821-2251<br /> </li> </ul> </li> <li><a href='https://my.alaska.gov/Help.aspx?pubid=bif'> Unemployment Insurance Benefits</a> <ul> <li class="note"> FAQs: http://labor.state.ak.us/esd_unemployment_insurance/faq.htm </li> </ul> </li> </ul> <br /> <h5>Business Services</h5> <ul> <li><a href='https://my.alaska.gov/Help.aspx?pubid=edms'> DEC Environmental Data Management System (EDMS)</a> <ul> <li class="note"> FAQs: https://dec.alaska.gov/water/edms </li> </ul> </li> <li><a href='https://my.alaska.gov/Help.aspx?pubid=opc'> DEC Pay Invoices Online</a> <ul> <li class="note"> DEC Accounts Receivable<br />Email: dec.adec.userfees@alaska.gov<br />FAQs: https://dec.alaska.gov/Applications/DAS/OPC/Help/ </li> </ul> </li> <li><a href='https://my.alaska.gov/Help.aspx?pubid=oasys'> DEC Water Online Application System (OASys)</a> <ul> <li class="note"> Water Information Management Team<br />Email: dec.water.wimteam@alaska.gov<br />Phone: (907) 465-5180<br />FAQs: http://dec.alaska.gov/water/OASysHelp/help.html </li> </ul> </li> <li><a href='https://my.alaska.gov/Help.aspx?pubid=dogma'> DNR Division of Oil and Gas - Submit Royalty and NPSL Filings</a> <ul> <li class="note"> DOG Information Technology<br />Email: DNROGRoyaltyFiling@alaska.gov<br />FAQs: http://dog.dnr.alaska.gov/Services/Royalty </li> </ul> </li> <li><a href='https://my.alaska.gov/Help.aspx?pubid=asp'> DSDS - Harmony Data System</a> <ul> <li class="note"> Harmony Help<br />Email: DSDSHarmonyHelp@alaska.gov<br /> </li> </ul> </li> </ul> </td> </tr> </table> </div> <script type="text/javascript"> //<![CDATA[ var Page_ValidationSummaries = new Array(document.getElementById("MainContent_ctl02"), document.getElementById("MainContent_ctl01"), document.getElementById("MainContent_ctl00")); //]]> </script> <script type="text/javascript"> //<![CDATA[ var MainContent_ctl02 = document.all ? 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