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defer></script> <span id="keyboard-bypass-target"></span>   <section class="bg-gray-light text-black black background-image pt-7 pb-7 " > <div class="container position-relative"> <div class="row mb-0 mx-lg-n5"> <div class="col-lg-7 offset-lg-0 mb-4 px-lg-5" > <h2 class="headline-eyebrow text-left">CONTACT CENTER QUALITY MANAGEMENT SOFTWARE</h2><div class="mb-3" style="height: 0.01px;"></div><h2 class="headline text-left">Intelligenteres Qualitäts- management und leistungsbezogenes Monitoring der Angestellten</h2><div class="mb-3" style="height: 0.01px;"></div><div class="default-style-wrapper"><div class="default-style-wrapper"> <p>Sparen Sie sich unregelmäßige und subjektive Qualitätskontrollen. Die KI-gestützte Qualitätsmanagement-Lösung von Qualtrics bewertet jede Interaktion in Echtzeit. Erkennen Sie die Leistung Ihrer Agent:innen und identifizieren Sie die besten Maßnahmen zur Verbesserung der Customer Experience – und zur Senkung der Betriebskosten.</p> </div> </div><div class="mb-3" style="height: 0.01px;"></div> <div class="row align-items-center justify-content-start"> <button class="btn btn-primary m-gutter" data-toggle="modal" data-target="#pop" data-action="Request Demo" data-details="Section">Demo anfordern</button> <a class="btn btn-black btn-arrow m-gutter" href="https://www.qualtrics.com/de/demo-ansehen/frontline/care/?utm_lp=quality-management" >DEMO ANSEHEN</a> </div> <div id="mobile-marketo-form-placeholder"></div><div class="modal fade" id="pop" tabindex="-1" role="dialog" aria-labelledby="pop-label" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-body p-5" style="z-index: 1;">  <button type="button" class="close modal-x modal-x-p-1" data-dismiss="modal" aria-label="Close"></button> <form id="pop-form" class="marketo-universal-form needs-validation bg-white text-black p-4 w-100" data-thank-you="Vielen Dank! Wir melden uns in Kürze bei Ihnen." data-thank-you-param="ty=mktord-thank-you" data-two-step="" novalidate > <div class="d-flex justify-content-center"> <div class="spinner-incremental" role="status" hidden></div> </div> <div class="form-content"> <h3 class="feature-module mt-0 mb-3">Demo anfordern</h3> <div class="row"> <div class="col-12 form-group"> <select id="pop-salutation" data-marketo-field="Salutation" class="form-control" autocomplete="salutation"> <option disabled selected value> -- Wählen Sie eine Option. -- </option> <option data-code="Herr">Herr</option><option data-code="Frau">Frau</option><option data-code="Divers">Divers</option> </select> <label for="pop-salutation">Anrede *</label> <div class="invalid-feedback"><span class="feedback-tooltip" id="pop-salutation-invalid-feedback">Wählen Sie bitte Ihre Anrede.</span></div> </div> <div class="col-12 form-group"> <input id="pop-first" data-marketo-field="FirstName" name="FirstName" class="form-control" type="text" autocomplete="given-name" required> <label for="pop-first">Vorname *</label> <div class="invalid-feedback"><span class="feedback-tooltip" id="pop-first-invalid-feedback">Geben Sie bitte Ihren Vornamen ein.</span></div> </div> <div class="col-12 form-group"> <input id="pop-last" data-marketo-field="LastName" name="LastName" class="form-control" type="text" autocomplete="family-name" required> <label for="pop-last">Nachname *</label> <div class="invalid-feedback"><span class="feedback-tooltip" id="pop-last-invalid-feedback">Geben Sie bitte Ihren Nachnamen ein.</span></div> </div> <div class="col-12 form-group"> <input id="pop-company" data-marketo-field="Company" name="Company" class="form-control" type="text" autocomplete="organization" required> <label for="pop-company">Unternehmen *</label> <div class="invalid-feedback"><span class="feedback-tooltip" id="pop-company-invalid-feedback">Geben Sie bitte Ihren Firmennamen ein.</span></div> </div> <div class="col-12 form-group"> <input id="pop-title" data-marketo-field="Title" name="Title" class="form-control" type="text" autocomplete="organization-title" required> <label for="pop-title">Stellenbezeichnung *</label> <div class="invalid-feedback"><span class="feedback-tooltip">Geben Sie bitte Ihre Stellenbezeichnung ein.</span></div> </div> <div class="form-group col-12"> <input id="pop-email" class="form-control" name="Email" type="email" data-marketo-field="Email" autocomplete="email" pattern="^[A-Za-z0-9._+\-']+@[A-Za-z0-9.\-]+\.[A-Za-z]{2,}$" required> <label for="pop-email">Geschäfts-E-Mail <span class="align-middle" aria-label="required">*</span></label> <div class="invalid-feedback"> <span class="feedback-tooltip" id="pop-email-invalid-feedback">Geben Sie bitte eine gültige geschäftliche E-Mail-Adresse ein.</span> </div> </div> <div class="col-12 form-group">  <input id="pop-phone" data-marketo-field="Phone" name="Phone" class="form-control" type="tel" pattern="(.*\d.*){8,}" autocomplete="tel" required> <label for="pop-phone">Telefonnummer *</label> <div class="invalid-feedback"><span class="feedback-tooltip" id="pop-phone-invalid-feedback">Geben Sie bitte eine gültige Telefonnummer ein.</span></div> </div> <div class="col-12"> <div class="country-fields row"> <div class="col-12 form-group flex-wrap"> <select id="pop-country" data-marketo-field="Country" name="Country" class="form-control" onchange="MarketoLibrary.updateCountryField(event)" autocomplete="country" required> <option disabled selected value> -- Wählen Sie eine Option. -- </option> <option data-code="AF" data-us-name="Afghanistan" value="Afghanistan">Afghanistan</option><option data-code="AL" data-us-name="Albania" value="Albania">Albanien</option><option data-code="DZ" data-us-name="Algeria" value="Algeria">Algerien</option><option data-code="VI" data-us-name="Virgin Islands, U.S." value="Virgin Islands, U.S.">Amerikanische Jungferninseln</option><option data-code="AS" data-us-name="American Samoa" value="American Samoa">Amerikanischen Samoa-Inseln</option><option data-code="AD" data-us-name="Andorra" value="Andorra">Andorra</option><option data-code="AO" data-us-name="Angola" value="Angola">Angola</option><option data-code="AI" data-us-name="Anguilla" value="Anguilla">Anguilla</option><option data-code="AQ" data-us-name="Antarctica" value="Antarctica">Antarktis</option><option data-code="AG" data-us-name="Antigua and Barbuda" value="Antigua and Barbuda">Antigua und Barbuda</option><option data-code="AR" data-us-name="Argentina" value="Argentina">Argentinien</option><option data-code="AM" data-us-name="Armenia" value="Armenia">Armenien</option><option data-code="AW" data-us-name="Aruba" value="Aruba">Aruba</option><option data-code="AZ" data-us-name="Azerbaijan" value="Azerbaijan">Aserbaidschan</option><option data-code="AU" data-us-name="Australia" value="Australia">Australien</option><option data-code="BS" data-us-name="Bahamas" value="Bahamas">Bahamas</option><option data-code="BH" data-us-name="Bahrain" value="Bahrain">Bahrain</option><option data-code="BD" data-us-name="Bangladesh" value="Bangladesh">Bangladesch</option><option data-code="BB" data-us-name="Barbados" value="Barbados">Barbados</option><option data-code="BE" data-us-name="Belgium" value="Belgium">Belgien</option><option data-code="BZ" data-us-name="Belize" value="Belize">Belize</option><option data-code="BJ" data-us-name="Benin" value="Benin">Benin</option><option data-code="BM" data-us-name="Bermuda" value="Bermuda">Bermuda</option><option data-code="BT" data-us-name="Bhutan" value="Bhutan">Bhutan</option><option data-code="BO" data-us-name="Bolivia" value="Bolivia">Bolivien</option><option data-code="BQ" data-us-name="Bonaire, Sint Eustatius and Saba" value="Bonaire, Sint Eustatius and Saba">Bonaire, Sint Eustatius und Saba</option><option data-code="BA" data-us-name="Bosnia and Herzegovina" value="Bosnia and Herzegovina">Bosnien und Herzegowina</option><option data-code="BW" data-us-name="Botswana" value="Botswana">Botswana</option><option data-code="BV" data-us-name="Bouvet Island" value="Bouvet Island">Bouvetinsel</option><option data-code="BR" data-us-name="Brazil" value="Brazil">Brasilien</option><option data-code="IO" data-us-name="British Indian Ocean Territory" value="British Indian Ocean Territory">Britisches Territorium des Indischen Ozeans</option><option data-code="BN" data-us-name="Brunei Darussalam" value="Brunei Darussalam">Brunei Darussalam</option><option data-code="BG" data-us-name="Bulgaria" value="Bulgaria">Bulgarien</option><option data-code="BF" data-us-name="Burkina Faso" value="Burkina Faso">Burkina Faso</option><option data-code="BI" data-us-name="Burundi" value="Burundi">Burundi</option><option data-code="KY" data-us-name="Cayman Islands" value="Cayman Islands">Cayman Inseln</option><option data-code="CL" data-us-name="Chile" value="Chile">Chile</option><option data-code="CN" data-us-name="China" value="China">China</option><option data-code="CK" data-us-name="Cook Islands" value="Cook Islands">Cookinseln</option><option data-code="CR" data-us-name="Costa Rica" value="Costa Rica">Costa Rica</option><option data-code="CW" data-us-name="Curaçao" value="Curaçao">Curacao</option><option data-code="LA" data-us-name="Lao People's Democratic Republic" value="Lao People's Democratic Republic">Demokratische Volksrepublik Laos</option><option data-code="DE" data-us-name="Germany" value="Germany">Deutschland</option><option data-code="DM" data-us-name="Dominica" value="Dominica">Dominica</option><option data-code="DO" data-us-name="Dominican Republic" value="Dominican Republic">Dominikanische Republik</option><option data-code="DJ" data-us-name="Djibouti" value="Djibouti">Dschibuti</option><option data-code="DK" data-us-name="Denmark" value="Denmark">Dänemark</option><option data-code="EC" data-us-name="Ecuador" value="Ecuador">Ecuador</option><option data-code="SV" data-us-name="El Salvador" value="El Salvador">El Salvador</option><option data-code="CI" data-us-name="Côte d'Ivoire" value="Côte d'Ivoire">Elfenbeinküste</option><option data-code="ER" data-us-name="Eritrea" value="Eritrea">Eritrea</option><option data-code="EE" data-us-name="Estonia" value="Estonia">Estland</option><option data-code="SZ" data-us-name="Eswatini" value="Eswatini">Eswatini</option><option data-code="FK" data-us-name="Falkland Islands (Malvinas)" value="Falkland Islands (Malvinas)">Falklandinseln (Malvinas)</option><option data-code="FJ" data-us-name="Fiji" value="Fiji">Fidschi</option><option data-code="FI" data-us-name="Finland" value="Finland">Finnland</option><option data-code="FR" data-us-name="France" value="France">Frankreich</option><option data-code="PF" data-us-name="French Polynesia" value="French Polynesia">Französisch Polynesien</option><option data-code="GF" data-us-name="French Guiana" value="French Guiana">Französisch-Guayana</option><option data-code="FO" data-us-name="Faroe Islands" value="Faroe Islands">Färöer Inseln</option><option data-code="GA" data-us-name="Gabon" value="Gabon">Gabun</option><option data-code="GM" data-us-name="Gambia" value="Gambia">Gambia</option><option data-code="TG" data-us-name="Togo" value="Togo">Gehen</option><option data-code="GE" data-us-name="Georgia" value="Georgia">Georgia</option><option data-code="GH" data-us-name="Ghana" value="Ghana">Ghana</option><option data-code="GI" data-us-name="Gibraltar" value="Gibraltar">Gibraltar</option><option data-code="GD" data-us-name="Grenada" value="Grenada">Grenada</option><option data-code="GR" data-us-name="Greece" value="Greece">Griechenland</option><option data-code="GL" data-us-name="Greenland" value="Greenland">Grönland</option><option data-code="GP" data-us-name="Guadeloupe" value="Guadeloupe">Guadeloupe</option><option data-code="GU" data-us-name="Guam" value="Guam">Guam</option><option data-code="GT" data-us-name="Guatemala" value="Guatemala">Guatemala</option><option data-code="GG" data-us-name="Guernsey" value="Guernsey">Guernsey</option><option data-code="GN" data-us-name="Guinea" value="Guinea">Guinea</option><option data-code="GW" data-us-name="Guinea-Bissau" value="Guinea-Bissau">Guinea-Bissau</option><option data-code="GY" data-us-name="Guyana" value="Guyana">Guyana</option><option data-code="HT" data-us-name="Haiti" value="Haiti">Haiti</option><option data-code="HM" data-us-name="Heard Island and McDonald Islands" value="Heard Island and McDonald Islands">Heard Island und McDonald Islands</option><option data-code="VA" data-us-name="Holy See (Vatican City State)" value="Holy See (Vatican City State)">Heiliger Stuhl</option><option data-code="HN" data-us-name="Honduras" value="Honduras">Honduras</option><option data-code="HK" data-us-name="Hong Kong, China" value="Hong Kong, China">Hongkong</option><option data-code="IN" data-us-name="India" value="India">Indien</option><option data-code="ID" data-us-name="Indonesia" value="Indonesia">Indonesien</option><option data-code="IQ" data-us-name="Iraq" value="Iraq">Irak</option><option data-code="IE" data-us-name="Ireland" value="Ireland">Irland</option><option data-code="IS" data-us-name="Iceland" value="Iceland">Island</option><option data-code="IM" data-us-name="Isle of Man" value="Isle of Man">Isle of Man</option><option data-code="IL" data-us-name="Israel" value="Israel">Israel</option><option data-code="IT" data-us-name="Italy" value="Italy">Italien</option><option data-code="JM" data-us-name="Jamaica" value="Jamaica">Jamaika</option><option data-code="JA" data-us-name="Japan" value="Japan">Japan</option><option data-code="YE" data-us-name="Yemen" value="Yemen">Jemen</option><option data-code="JE" data-us-name="Jersey" value="Jersey">Jersey</option><option data-code="JO" data-us-name="Jordan" value="Jordan">Jordan</option><option data-code="KH" data-us-name="Cambodia" value="Cambodia">Kambodscha</option><option data-code="CM" data-us-name="Cameroon" value="Cameroon">Kamerun</option><option data-code="CA" data-us-name="Canada" value="Canada">Kanada</option><option data-code="CV" data-us-name="Cape Verde" value="Cape Verde">Kap Verde</option><option data-code="KZ" data-us-name="Kazakhstan" value="Kazakhstan">Kasachstan</option><option data-code="QA" data-us-name="Qatar" value="Qatar">Katar</option><option data-code="KE" data-us-name="Kenya" value="Kenya">Kenia</option><option data-code="KG" data-us-name="Kyrgyzstan" value="Kyrgyzstan">Kirgisistan</option><option data-code="KI" data-us-name="Kiribati" value="Kiribati">Kiribati</option><option data-code="UM" data-us-name="United States Minor Outlying Islands" value="United States Minor Outlying Islands">Kleinere Inseln der Vereinigten Staaten</option><option data-code="CC" data-us-name="Cocos (Keeling) Islands" value="Cocos (Keeling) Islands">Kokosinseln (Keelinginseln)</option><option data-code="CO" data-us-name="Colombia" value="Colombia">Kolumbien</option><option data-code="KM" data-us-name="Comoros" value="Comoros">Komoren</option><option data-code="CG" data-us-name="Congo, The Republic of the" value="Congo, The Republic of the">Kongo, Republik</option><option data-code="KR" data-us-name="South Korea" value="South Korea">Korea, Republik von</option><option data-code="HR" data-us-name="Croatia" value="Croatia">Kroatien</option><option data-code="KW" data-us-name="Kuwait" value="Kuwait">Kuwait</option><option data-code="LS" data-us-name="Lesotho" value="Lesotho">Lesotho</option><option data-code="LV" data-us-name="Latvia" value="Latvia">Lettland</option><option data-code="LB" data-us-name="Lebanon" value="Lebanon">Libanon</option><option data-code="LR" data-us-name="Liberia" value="Liberia">Liberia</option><option data-code="LY" data-us-name="Libya" value="Libya">Libyen</option><option data-code="LI" data-us-name="Liechtenstein" value="Liechtenstein">Liechtenstein</option><option data-code="LT" data-us-name="Lithuania" value="Lithuania">Litauen</option><option data-code="LU" data-us-name="Luxembourg" value="Luxembourg">Luxemburg</option><option data-code="MO" data-us-name="Macao, China" value="Macao, China">Macao</option><option data-code="MG" data-us-name="Madagascar" value="Madagascar">Madagaskar</option><option data-code="MW" data-us-name="Malawi" value="Malawi">Malawi</option><option data-code="MY" data-us-name="Malaysia" value="Malaysia">Malaysia</option><option data-code="MV" data-us-name="Maldives" value="Maldives">Malediven</option><option data-code="ML" data-us-name="Mali" value="Mali">Mali</option><option data-code="MT" data-us-name="Malta" value="Malta">Malta</option><option data-code="MA" data-us-name="Morocco" value="Morocco">Marokko</option><option data-code="MH" data-us-name="Marshall Islands" value="Marshall Islands">Marshallinseln</option><option data-code="MQ" data-us-name="Martinique" value="Martinique">Martinique</option><option data-code="MR" data-us-name="Mauritania" value="Mauritania">Mauretanien</option><option data-code="MU" data-us-name="Mauritius" value="Mauritius">Mauritius</option><option data-code="YT" data-us-name="Mayotte" value="Mayotte">Mayotte</option><option data-code="MK" data-us-name="Macedonia, North" value="Macedonia, North">Mazedonien, Norden</option><option data-code="MX" data-us-name="Mexico" value="Mexico">Mexiko</option><option data-code="FM" data-us-name="Micronesia" value="Micronesia">Mikronesien</option><option data-code="MD" data-us-name="Moldova" value="Moldova">Moldawien</option><option data-code="MC" data-us-name="Monaco" value="Monaco">Monaco</option><option data-code="MN" data-us-name="Mongolia" value="Mongolia">Mongolei</option><option data-code="ME" data-us-name="Montenegro" value="Montenegro">Montenegro</option><option data-code="MS" data-us-name="Montserrat" value="Montserrat">Montserrat</option><option data-code="MZ" data-us-name="Mozambique" value="Mozambique">Mosambik</option><option data-code="MM" data-us-name="Myanmar" value="Myanmar">Myanmar</option><option data-code="NA" data-us-name="Namibia" value="Namibia">Namibia</option><option data-code="NR" data-us-name="Nauru" value="Nauru">Nauru</option><option data-code="NP" data-us-name="Nepal" value="Nepal">Nepal</option><option data-code="NC" data-us-name="New Caledonia" value="New Caledonia">Neu-Kaledonien</option><option data-code="NZ" data-us-name="New Zealand" value="New Zealand">Neuseeland</option><option data-code="NI" data-us-name="Nicaragua" value="Nicaragua">Nicaragua</option><option data-code="NL" data-us-name="Netherlands" value="Netherlands">Niederlande</option><option data-code="NE" data-us-name="Niger" value="Niger">Niger</option><option data-code="NG" data-us-name="Nigeria" value="Nigeria">Nigeria</option><option data-code="NU" data-us-name="Niue" value="Niue">Niue</option><option data-code="NF" data-us-name="Norfolk Island" value="Norfolk Island">Norfolkinsel</option><option data-code="NO" data-us-name="Norway" value="Norway">Norwegen</option><option data-code="MP" data-us-name="Northern Mariana Islands" value="Northern Mariana Islands">Nördliche Marianneninseln</option><option data-code="OM" data-us-name="Oman" value="Oman">Oman</option><option data-code="PK" data-us-name="Pakistan" value="Pakistan">Pakistan</option><option data-code="PW" data-us-name="Palau" value="Palau">Palau</option><option data-code="PS" data-us-name="Palestine" value="Palestine">Palästina</option><option data-code="PA" data-us-name="Panama" value="Panama">Panama</option><option data-code="PG" data-us-name="Papua New Guinea" value="Papua New Guinea">Papua Neu-Guinea</option><option data-code="PY" data-us-name="Paraguay" value="Paraguay">Paraguay</option><option data-code="PE" data-us-name="Peru" value="Peru">Peru</option><option data-code="PH" data-us-name="Philippines" value="Philippines">Philippinen</option><option data-code="PN" data-us-name="Pitcairn" value="Pitcairn">Pitcairn</option><option data-code="PL" data-us-name="Poland" value="Poland">Polen</option><option data-code="PT" data-us-name="Portugal" value="Portugal">Portugal</option><option data-code="PR" data-us-name="Puerto Rico" value="Puerto Rico">Puerto Rico</option><option data-code="RW" data-us-name="Rwanda" value="Rwanda">Ruanda</option><option data-code="RO" data-us-name="Romania" value="Romania">Rumänien</option><option data-code="RU" data-us-name="Russia, excluding Crimea" value="Russia, excluding Crimea">Russland, ohne Krim</option><option data-code="BL" data-us-name="Saint Barthélemy" value="Saint Barthélemy">Saint Barthélemy</option><option data-code="MF" data-us-name="Saint Martin (French part)" value="Saint Martin (French part)">Saint Martin (französischer Teil)</option><option data-code="PM" data-us-name="Saint Pierre and Miquelon" value="Saint Pierre and Miquelon">Saint Pierre und Miquelon</option><option data-code="SB" data-us-name="Solomon Islands" value="Solomon Islands">Salomon-Inseln</option><option data-code="ZM" data-us-name="Zambia" value="Zambia">Sambia</option><option data-code="WS" data-us-name="Samoa" value="Samoa">Samoa</option><option data-code="SM" data-us-name="San Marino" value="San Marino">San Marino</option><option data-code="ST" data-us-name="Sao Tome and Principe" value="Sao Tome and Principe">Sao Tome und Principe</option><option data-code="SA" data-us-name="Saudi Arabia" value="Saudi Arabia">Saudi Arabien</option><option data-code="SE" data-us-name="Sweden" value="Sweden">Schweden</option><option data-code="CH" data-us-name="Switzerland" value="Switzerland">Schweiz</option><option data-code="SN" data-us-name="Senegal" value="Senegal">Senegal</option><option data-code="RS" data-us-name="Serbia" value="Serbia">Serbien</option><option data-code="SC" data-us-name="Seychelles" value="Seychelles">Seychellen</option><option data-code="SL" data-us-name="Sierra Leone" value="Sierra Leone">Sierra Leone</option><option data-code="SG" data-us-name="Singapore" value="Singapore">Singapur</option><option data-code="SX" data-us-name="Sint Maarten (Dutch part)" value="Sint Maarten (Dutch part)">Sint Maarten (niederländischer Teil)</option><option data-code="SK" data-us-name="Slovakia" value="Slovakia">Slowakei</option><option data-code="SI" data-us-name="Slovenia" value="Slovenia">Slowenien</option><option data-code="SO" data-us-name="Somalia" value="Somalia">Somalia</option><option data-code="ES" data-us-name="Spain" value="Spain">Spanien</option><option data-code="SJ" data-us-name="Svalbard and Jan Mayen" value="Svalbard and Jan Mayen">Spitzbergen und Jan Mayen</option><option data-code="LK" data-us-name="Sri Lanka" value="Sri Lanka">Sri Lanka</option><option data-code="SH" data-us-name="Saint Helena, Ascension and Tristan da Cunha" value="Saint Helena, Ascension and Tristan da Cunha">St. Helena, Himmelfahrt und Tristan da Cunha</option><option data-code="KN" data-us-name="Saint Kitts and Nevis" value="Saint Kitts and Nevis">St. Kitts und Nevis</option><option data-code="LC" data-us-name="Saint Lucia" value="Saint Lucia">St. Lucia</option><option data-code="VC" data-us-name="Saint Vincent and the Grenadines" value="Saint Vincent and the Grenadines">St. Vincent und die Grenadinen</option><option data-code="SD" data-us-name="Sudan" value="Sudan">Sudan</option><option data-code="SR" data-us-name="Suriname" value="Suriname">Suriname</option><option data-code="GS" data-us-name="South Georgia and the South Sandwich Islands" value="South Georgia and the South Sandwich Islands">Süd-Georgien und die südlichen Sandwich-Inseln</option><option data-code="ZA" data-us-name="South Africa" value="South Africa">Südafrika</option><option data-code="TF" data-us-name="French Southern Territories" value="French Southern Territories">Südfranzösische Territorien</option><option data-code="SS" data-us-name="South Sudan" value="South Sudan">Südsudan</option><option data-code="TJ" data-us-name="Tajikistan" value="Tajikistan">Tadschikistan</option><option data-code="TW" data-us-name="Taiwan, China" value="Taiwan, China">Taiwan</option><option data-code="TZ" data-us-name="Tanzania" value="Tanzania">Tansania</option><option data-code="TH" data-us-name="Thailand" value="Thailand">Thailand</option><option data-code="TL" data-us-name="Timor-Leste" value="Timor-Leste">Timor-Leste</option><option data-code="TK" data-us-name="Tokelau" value="Tokelau">Tokelau</option><option data-code="TO" data-us-name="Tonga" value="Tonga">Tonga</option><option data-code="TT" data-us-name="Trinidad and Tobago" value="Trinidad and Tobago">Trinidad und Tobago</option><option data-code="TR" data-us-name="Turkey" value="Turkey">Truthahn</option><option data-code="TD" data-us-name="Chad" value="Chad">Tschad</option><option data-code="CZ" data-us-name="Czech Republic" value="Czech Republic">Tschechische Republik</option><option data-code="TN" data-us-name="Tunisia" value="Tunisia">Tunesien</option><option data-code="TM" data-us-name="Turkmenistan" value="Turkmenistan">Turkmenistan</option><option data-code="TC" data-us-name="Turks and Caicos Islands" value="Turks and Caicos Islands">Turks- und Caicosinseln</option><option data-code="TV" data-us-name="Tuvalu" value="Tuvalu">Tuvalu</option><option data-code="UG" data-us-name="Uganda" value="Uganda">Uganda</option><option data-code="UA" data-us-name="Ukraine, excluding Crimea" value="Ukraine, excluding Crimea">Ukraine, ohne Krim</option><option data-code="HU" data-us-name="Hungary" value="Hungary">Ungarn</option><option data-code="UY" data-us-name="Uruguay" value="Uruguay">Uruguay</option><option data-code="UZ" data-us-name="Uzbekistan" value="Uzbekistan">Usbekistan</option><option data-code="VU" data-us-name="Vanuatu" value="Vanuatu">Vanuatu</option><option data-code="VE" data-us-name="Venezuela" value="Venezuela">Venezuela</option><option data-code="AE" data-us-name="United Arab Emirates" value="United Arab Emirates">Vereinigte Arabische Emirate</option><option data-code="US" data-us-name="United States" value="United States">Vereinigte Staaten</option><option data-code="GB" data-us-name="United Kingdom" value="United Kingdom">Vereinigtes Königreich</option><option data-code="VN" data-us-name="Viet Nam" value="Viet Nam">Vietnam</option><option data-code="VG" data-us-name="Virgin Islands, British" value="Virgin Islands, British">Virgin Inseln, Britisch</option><option data-code="WF" data-us-name="Wallis and Futuna" value="Wallis and Futuna">Wallis und Futuna</option><option data-code="CX" data-us-name="Christmas Island" value="Christmas Island">Weihnachtsinsel</option><option data-code="BY" data-us-name="Belarus" value="Belarus">Weißrussland</option><option data-code="EH" data-us-name="Western Sahara" value="Western Sahara">Westsahara</option><option data-code="RE" data-us-name="Réunion" value="Réunion">Wiedervereinigung</option><option data-code="CF" data-us-name="Central African Republic" value="Central African Republic">Zentralafrikanische Republik</option><option data-code="ZW" data-us-name="Zimbabwe" value="Zimbabwe">Zimbabwe</option><option data-code="CY" data-us-name="Cyprus" value="Cyprus">Zypern</option><option data-code="EG" data-us-name="Egypt" value="Egypt">Ägypten</option><option data-code="GQ" data-us-name="Equatorial Guinea" value="Equatorial Guinea">Äquatorialguinea</option><option data-code="ET" data-us-name="Ethiopia" value="Ethiopia">Äthiopien</option><option data-code="AX" data-us-name="Åland Islands" value="Åland Islands">Åland-Inseln</option><option data-code="AT" data-us-name="Austria" value="Austria">Österreich</option>; </select> <label for="pop-country">Land *</label> <div class="invalid-feedback"><span class="feedback-tooltip">Wählen Sie bitte Ihr Land.</span></div> </div> <div class="col-12 form-group d-none" > <textarea id="pop-lead-comments" data-marketo-field="Lead_Comments__c" class="form-control" type="text" maxlength="150"></textarea> <label for="pop-lead-comments"><span>Bitte geben Sie hier Ihre Anfrage ein...</span></label> </div> <div class="col-12 form-group d-none" data-dynamic-identifier="privacyUnsubscribeNotice"> <div id="pop-privacy-unsubscribe-notice" class="pt-3"> <small>Mit dem Absenden dieses Formulars erklären Sie sich damit einverstanden, Marketinginformationen von Qualtrics zu erhalten, die in unseren <a href='/terms-of-service/' target='_blank'>Nutzungsbedingungen</a> und <a href='/privacy-statement/' target='_blank'>Datenschutzbestimmungen</a> aufgeführt sind. 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Unsere Plattform zeigt Ihnen alles. Alle Anrufe, Erwähnungen, Posts, Chats, Texte oder anderen Interaktionen werden automatisch analysiert und bewertet. In über 20 Sprachen. <br><br>Sie sparen Zeit und Geld und stellen gleichzeitig eine <a href="/de/erlebnismanagement/kunden/kontaktzentrum/" rel="noopener" target="_blank">bessere Experience</a> für Ihre Kund:innen bereit, da es nicht erforderlich ist, sich Anrufe anzuhören oder manuell Chat-Protokolle zu durchsuchen. </p> </div> </div> <div class="col-lg-6 col-xl-6 mb-2 px-lg-4 order-lg-1"> <img decoding="async" alt="100 % der Interaktionen bewertet (401 Anrufe, 300 Chats, 15 Tweets und mehr)" style="width: 70%" class="d-none ml-7 mt-7 d-xl-block img-fluid lazy lz-entered lz-loaded" data-src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/scoring-e1664149495140.png" data-ll-status="loaded" src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/scoring-e1664149495140.png"> <img decoding="async" alt="100 % der Interaktionen bewertet (401 Anrufe, 300 Chats, 15 Tweets und mehr)" style="width: 70%" class="d-xl-none img-fluid lazy lz-entered lz-loaded mt-4 ml-5" data-src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/scoring-e1664149495140.png" data-ll-status="loaded" src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/scoring-e1664149495140.png"> </div> </div> </div> </section><section class="bg-white text-black black background-image pt-4 pb-4 " > <div class="container position-relative"> <div class="row mb-0 mx-lg-n5"> <div class="col-lg-6 offset-lg-0 mb-4 px-lg-5" > <div class="mb-6" style="height: 0.01px;"></div><h2 class="headline-small text-left">Intelligente, objektive Scores, die auf Ihr Business zugeschnitten sind</h2><div class="mb-3" style="height: 0.01px;"></div><div class="default-style-wrapper"><p>Sie sagen unserer Software, wie ein gelungener Customer Service für Ihr Unternehmen aussehen soll. Qualtrics nutzt KI und Natural Language Processing, um alles von Wissen und Empathie Ihrer Mitarbeiter:innen bis hin zu Skript-Compliance und Stimmung der Kund:innen mit einem anwendungsbereiten, anpassbaren Scorecard Builder zu analysieren. Das Ergebnis: Eine objektive, transparente Punktebewertung, von denen Ihre Mitarbeiter:innen und Kund:innen profitieren.</p> </div> </div> <div class="col-lg-6 offset-lg-0 mb-0 px-lg-5" > <div class="mb-3" style="height: 0.01px;"></div> <img class="d-none d-block mx-auto lazy mw-100 h-auto" data-src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/scorcard-e1664399135918.png" alt="Leistungspunktzahl von 76 für Mitarbeiterin Sally Johnson " width="100%" height="auto" style="width: 100%" > </div> </div> </div> </section><section class="bg-white text-black black background-image pt-3 pb-5 "> <div class="container"> <div class="row mb-0 mx-lg-n5"> <div class="col-lg-6 offset-lg-0 mb-0 px-lg-5 position-relative order-lg-12"> <div class="default-style-wrapper"> <h2 class="headline-small mb-4 mt-3">Detaillierte Übersicht zu Verbesserungspotenzialen Ihrer Angestellten</h2> <p>Helfen Sie Ihren Angestellten sich beruflich weiterzuentwickeln und bieten Sie Ihren Kund:innen einen besseren, effektiveren Service. Dank personalisierten Dashboards für Mitarbeiter:innen und Manager:innen wählt Qualtrics maßgeschneiderte Coaching-Empfehlungen aus und identifiziert Eigenschaften und Verhaltensweisen Ihrer besten Mitarbeiter:innen, um bessere Erlebnisse zu schaffen. <br><br> Mitarbeiter:innen können ihre eigene Leistung nachverfolgen und Beurteilungen kennzeichnen, die ihrer Meinung nach nicht fair sind. Dies fördert eine Kultur der Transparenz und stetige Verbesserung.</p> </div> </div> <div class="col-lg-6 offset-lg-0 mb-4 px-lg-5 order-lg-1"> <img decoding="async" alt="Benachrichtigung, dass Mitarbeiter John Davies zusätzliche Schulung benötigt" style="width: 100%" class="d-none d-xl-block img-fluid lazy lz-entered lz-loaded" data-src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/agent-improve-2.png" data-ll-status="loaded" src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/agent-improve-2.png"> <img decoding="async" alt="Benachrichtigung, dass Mitarbeiter John Davies zusätzliche Schulung benötigt" style="width: 100%" class="d-xl-none img-fluid lazy lz-entered lz-loaded" data-src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/agent-improve-2.png" data-ll-status="loaded" src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/agent-improve-2.png"> </div> </div> </div> </section> <section class="bg-white text-black black background-image pt-5 pb-7 " > <div class="container position-relative"> <div class="row mb-0 mx-lg-n5"> <div class="col-lg-6 offset-lg-0 mb-3 px-lg-5" > <div class="mb-2" style="height: 0.01px;"></div><h2 class="headline-small text-left">Das Beste aus Mensch und Maschine</h2><div class="mb-3" style="height: 0.01px;"></div><div class="default-style-wrapper"><p>Kombinieren Sie die Vorteile der KI mit benutzerfreundlichen Umfragewerkzeugen, um Mitarbeiter:innen- und Teamleistung umfassend zu verstehen. Unsere Lösung bringt automatische Scores, <a href="/de/erlebnismanagement/kunden/kundenzufriedenheit/" target="_blank" rel="noopener">Umfragen von Kund:innen</a> nach Interaktionen und Bewertungen von Qualitätsanalyst:innen an einem Ort zusammen.</p> </div> </div> <div class="col-lg-6 offset-lg-0 mb-0 px-lg-5" > <img class="d-none d-block mx-auto lazy mw-100 h-auto" data-src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/score-interactions-e1664149138950.png" alt="Teamleistung von 78 unter Verwendung von CSAT, KI und Punktzahl des Qualitätsanalysten" width="100%" height="auto" style="width: 100%" > </div> </div> </div> </section><section class="bg-white text-black black background-image pt-2 pb-8 "> <div class="container"> <div class="row mb-0 mx-lg-n5"> <div class="col-lg-6 offset-lg-0 mb-0 px-lg-5 position-relative order-lg-12"> <div class="default-style-wrapper"> <h2 class="headline-small mb-4 mt-8">Risikovermeidung durch Compliance Management</h2> <p>Qualtrics arbeitet im rund um die Uhr im Hintergrund und analysiert jedes Wort jeder Interaktion. Wenn also in einem Anruf Protokolle oder Vorschriften nicht eingehalten werden, wird dies direkt entdeckt und eine Warnmeldung ausgelöst, um die richtigen Personen zu benachrichtigen.</p> </div> </div> <div class="col-lg-6 offset-lg-0 mb-4 px-lg-5 order-lg-1"> <img decoding="async" alt="Benachrichtigung über Anstieg der Verletzungen in Bezug auf die Skript-Compliance" style="width: 100%" class="d-none d-xl-block ml-3 img-fluid lazy lz-entered lz-loaded" data-src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/script-compliance.png" data-ll-status="loaded" src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/script-compliance.png"> <img decoding="async" alt="Benachrichtigung über Anstieg der Verletzungen in Bezug auf die Skript-Compliance" style="width: 100%" class="d-xl-none ml-3 img-fluid lazy lz-entered lz-loaded" data-src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/script-compliance.png" data-ll-status="loaded" src="https://www.qualtrics.com/m/assets/wp-content/uploads/2022/09/script-compliance.png"> </div> </div> </div><section class="bg-black text-white white background-image pt-5 pb-5 "> <div class="container position-relative"> <div class="row mb-0 mx-lg-n5"> <div class="col-lg-8 offset-lg-1 mb-0 px-lg-5"> <h2 class="headline-small text-left">Sind Sie bereit, Ihre Contact Center Experience weiterzuentwickeln?</h2> </div> <div class="col-lg-3 offset-lg-0 mb-0 px-lg-5"> <div class="mb-4" style="height: 0.01px;"></div><button class="btn btn-white" data-toggle="modal" data-target="#marketo-embedded-modal" data-action="Request Demo" data-details="Section"><div class="ripple-circle"></div>Demo anfordern</button> </div> </div> </div> </section><section class="jumbotron jumbotron-fluid bg-cx py-7" data-gacontainer="gasection" data-gatext="section6" style="background-image: url('https://www.qualtrics.com/m/assets/wp-content/uploads/2020/05/cx-security@2x.png'); "> <div class="container"> <div class="row"> <div class="col-md-5 offset-md-7 text-white"> <h3 class="headline-eyebrow">Für Unternehmen</h3> <h2 class="headline-small">Eine Plattform –<br> sicher und vertrauenswürdig</h2> <ul class="list-plus"> <li>FedRAMP-, HITRUST- und ISO 27001-zertifiziert und robuste Governance-Kontrollen, DSGVO-Compliance und Datenschutzfunktionen</li> <li>Einhaltung von DSGVO und anderen Datenschutzgesetzen durch problemloses Erzwingen, welche Daten von Kund:innen erfasst, gespeichert oder gelöscht werden, damit die Privatsphäre Ihrer Kund:innen nie kompromittiert wird</li> <li>Einfache Verbindung mit Ihrer bestehenden Technologie über mehr als 100 vorab erstellte Konnektoren für nahtlose Datenintegrationen</li> <li>Benötigte Unterstützung durch unser Expert:innenteam aus XM-Forscher:innen sowie Spezialist:innen im Bereich Implementierung, Engineering und Support, um Experience Leader zu werden</li> </ul> </div> </div> </div> </section><section class="bg-white text-black black background-image pt-7 pb-7 " > <div class="container position-relative"> <div class="row mb-0 "> <div class="col-lg-12 offset-lg-0 mb-0 " > <h2 class="headline-small text-center">Qualitätsmanagement − häufig gestellte Fragen</h2> <hr class="hr-short hr-thick bg-gradient-135deg mx-auto"><div class="mb-4" style="height: 0.01px;"></div><div id="accordion"> <div class="card"> <div id="headingOne" class="card-header"> <h5 class="mb-0"><button class="btn-reset" data-toggle="collapse" data-target="#collapseOne" aria-expanded="true" aria-controls="collapseOne"> <strong>Was ist Call Center-Qualitätssicherung?</strong> </button></h5> </div> <div id="collapseOne" class="collapse show" aria-labelledby="headingOne" data-parent="#accordion"> <div class="card-body">Call Center-Qualitätssicherung ist ein Verfahren, das in vielen Contact Centern zur Verbesserung der Leistung und <a href="/customer-experience/" rel="noopener" target="_blank">Customer Experience</a> verwendet wird. <br><br> Das traditionelle Call Center-Monitoring umfasst die Aufzeichnung einer Stichprobe aller Anrufe und ihre Verwendung im Rahmen eines Schulungs- oder Coachingprogramms. Dieser Ansatz wird jedoch allmählich unbeliebter, da der Punktebewertungsmechanismus subjektiv und der Prozess zeitaufwändig und auch ungenau ist, da er nur einige ausgewählte Anrufe verwendet. <br><br> Moderne <a href="/experience-management/customer/quality-management/" rel="noopener" target="_blank">Qualitätsmanagement-Werkzeuge</a> nutzen Technologie wie künstliche Intelligenz und Gesprächsanalysen, um jede Interaktion im Contact Center zu analysieren (sei es ein Telefonanruf, SMS-Chat oder digitale Kommunikation) wie Chatbots und E-Mail. Sie transkribieren jedes Skript und analysieren dann das Gespräch, um alles zu verstehen − Intention Ihrer Kund:innen, Thema des Gesprächs und Emotionen. <br><br> Bei der Anrufanalyse werden zentrale Themen, Stimmung, Verhalten der Mitarbeiter:innen und sogar Zufriedenheit von Kund:innen in Echtzeit aggregiert, um Ihnen eine genaue Ansicht der Interaktionen Ihrer Mitarbeiter:innen zu geben (und wie dies das Verhalten Ihrer Kund:innen beeinflusst). Daher können Contact Center Führungskräfte dann die wichtigsten Treiber der Zufriedenheit von Kund:innen wie Bindung, Abwanderung, Upselling, <a href="/experience-management/customer/customer-satisfaction/" rel="noopener" target="_blank">Zufriedenheit</a> und mehr identifizieren und sie zum Erstellen einer „Qualitätspunktzahl“ verwenden. <br><br> Contact Center Führungskräfte und Coaches nutzen dann die Erkenntnisse zu allen Angestellten, um individuelle Coaching-Pläne zu gestalten. Sie haben ein genaues Bild, wie gut einzelne Mitarbeiter:innen performen, in welchen Bereichen sie sich verbessern müssen und wo sie Unterstützung benötigen. <br><br><br> <a class="btn btn-black btn-arrow" href="/experience-management/customer/call-center-quality-assurance/">Mehr über Call Center-Qualitätssicherung</a><br> </div> </div> </div> <div class="card"> <div id="headingTwo" class="card-header"> <h5 class="mb-0"><button class="btn-reset collapsed" data-toggle="collapse" data-target="#collapseTwo" aria-expanded="false" aria-controls="collapseTwo"> <strong>Warum ist Qualitätssicherung in einem Call Center wichtig?</strong> </button></h5> </div> <div id="collapseTwo" class="collapse" aria-labelledby="headingTwo" data-parent="#accordion"> <div class="card-body">Qualitätssicherung ist einer der wirksamsten Maßnahmen für Customer Service Führungskräfte, um die Customer Experience zu verbessern. Da sie die Leistung der individuellen Mitarbeiter:innen kennen und genau wissen, wo Optimierungspotential besteht, können sie Entwicklungs- und Coachingprogramme individuell gestalten, um ihre Teams weiterzuqualifizieren und schließlich mehr Einfluss auf die Customer Experience zu haben.</div> </div> </div> <div class="card"> <div id="headingThree" class="card-header"> <h5 class="mb-0"><button class="btn-reset collapsed" data-toggle="collapse" data-target="#collapseThree" aria-expanded="false" aria-controls="collapseThree"> <strong>Wie verbessere ich Qualitätssicherung in einem Call Center?</strong> </button></h5> </div> <div id="collapseThree" class="collapse" aria-labelledby="headingThree" data-parent="#accordion"> <div class="card-body">Um Ihre Qualitätssicherung zu verbessern, verwenden Sie neue Technologien wie KI und Gesprächsanalysen. So erhalten Sie ein besseres Verständnis eines guten Anrufs. Statt subjektiver Bewertungen aus ein paar Anrufen, erhalten Sie durch Ausweitung des Monitorings auf jeden Anruf und die anschließende Verwendung eines objektiven Scorings basierend auf der Zufriedenheit Ihrer Kund:innen ein viel genaueres Bild, wo Sie das Serviceniveau in Ihrem Contact Center verbessern müssen.</div> </div> </div> <div class="card"> <div id="headingFour" class="card-header"> <h5 class="mb-0"><button class="btn-reset collapsed" data-toggle="collapse" data-target="#collapseFour" aria-expanded="false" aria-controls="collapseFour"> <strong>Was ist Call Center Quality Assurance Software?</strong> </button></h5> </div> <div id="collapseFour" class="collapse" aria-labelledby="headingFour" data-parent="#accordion"> <div class="card-body">Quality Assurance Software ist ein Werkzeug zum Monitoring von Anrugen und Scoring für die Serviceverbesserung. Die Softwarelösungen reichen von einfacher Call Recording Software bis hin zu ausgereifteren Werkzeugen, die künstliche Intelligenz und Gesprächsanalysen beinhalten. <br><br> Call Recording Software nutzt manuellere Prozesse, um Anrufe zu monitoren, Verbesserungen zu beschließen und dies an Angestellte weiterzugeben. Die beste Quality Assurance Software nutzt neue Technologien, um alles von der Analyse des Anrufs über die Zuweisung eine Scores bis hin zur Identifikation von Verbesserungspotential zu automatisieren. Diese Werkzeuge ermöglichen eine skalierbarere und auch effektivere Art und Weise, die Servicequalität zu verwalten, da sie deutlich weniger von manuellen Ressourcen abhängen und objektive Bewertungskriterien nutzen. </div> </div> </div> <div class="card"> <div id="headingFive" class="card-header"> <h5 class="mb-0"><button class="btn-reset collapsed" data-toggle="collapse" data-target="#collapseFive" aria-expanded="false" aria-controls="collapseFive"> <strong>Was bedeutet Monitoring der Leistung von Mitarbeiter:innen?</strong> </button></h5> </div> <div id="collapseFive" class="collapse" aria-labelledby="headingFive" data-parent="#accordion"> <div class="card-body">Das Monitoring der Leistung von Mitarbeiter:innen ist ein Verfahren, mit dem Contact Center verstehen, wie Angstellte performen, und Bereiche identifizieren, in denen sie den Customer Service verbessern könnten. Sie involviert in der Regel ein Scoring System, das entweder auf eine Stichprobe von Anrufen oder (in modernen, technologiegesteuerten Contact Centern) oder jede Interaktion von Mitarbeiter:innen mit Kund:innen angewendet wird. Sie sucht nach Experience-Indikatoren wie Verhalten von Mitarbeiter:innen sowie Verhalten und Stimmung der Kund:innen neben Betriebsdaten wie Lösung beim ersten Kontakt, durchschnittliche Abwicklungszeit oder Bindung von Kund:innen. Dadurch soll identifiziert werden, welches Verhalten der Mitarbeiter:innen mit hoher Wahrscheinlichkeit zu positiven Kundenergebnissen wie erneuter Kauf oder hohe Zufriedenheit führt. Das Leistungsmonitoring stellt Contact Center Führungskräften Werkzeuge bereit. Mit diesen können sie verstehen, wie Mitarbeiter:innen im Team und individuell performen. 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value="Ecuador">Ecuador</option><option data-code="SV" data-us-name="El Salvador" value="El Salvador">El Salvador</option><option data-code="CI" data-us-name="Côte d'Ivoire" value="Côte d'Ivoire">Elfenbeinküste</option><option data-code="ER" data-us-name="Eritrea" value="Eritrea">Eritrea</option><option data-code="EE" data-us-name="Estonia" value="Estonia">Estland</option><option data-code="SZ" data-us-name="Eswatini" value="Eswatini">Eswatini</option><option data-code="FK" data-us-name="Falkland Islands (Malvinas)" value="Falkland Islands (Malvinas)">Falklandinseln (Malvinas)</option><option data-code="FJ" data-us-name="Fiji" value="Fiji">Fidschi</option><option data-code="FI" data-us-name="Finland" value="Finland">Finnland</option><option data-code="FR" data-us-name="France" value="France">Frankreich</option><option data-code="PF" data-us-name="French Polynesia" value="French Polynesia">Französisch Polynesien</option><option data-code="GF" data-us-name="French Guiana" value="French Guiana">Französisch-Guayana</option><option data-code="FO" data-us-name="Faroe Islands" value="Faroe Islands">Färöer Inseln</option><option data-code="GA" data-us-name="Gabon" value="Gabon">Gabun</option><option data-code="GM" data-us-name="Gambia" value="Gambia">Gambia</option><option data-code="TG" data-us-name="Togo" value="Togo">Gehen</option><option data-code="GE" data-us-name="Georgia" value="Georgia">Georgia</option><option data-code="GH" data-us-name="Ghana" value="Ghana">Ghana</option><option data-code="GI" data-us-name="Gibraltar" value="Gibraltar">Gibraltar</option><option data-code="GD" data-us-name="Grenada" value="Grenada">Grenada</option><option data-code="GR" data-us-name="Greece" value="Greece">Griechenland</option><option data-code="GL" data-us-name="Greenland" value="Greenland">Grönland</option><option data-code="GP" data-us-name="Guadeloupe" value="Guadeloupe">Guadeloupe</option><option data-code="GU" data-us-name="Guam" value="Guam">Guam</option><option data-code="GT" data-us-name="Guatemala" value="Guatemala">Guatemala</option><option data-code="GG" data-us-name="Guernsey" value="Guernsey">Guernsey</option><option data-code="GN" data-us-name="Guinea" value="Guinea">Guinea</option><option data-code="GW" data-us-name="Guinea-Bissau" value="Guinea-Bissau">Guinea-Bissau</option><option data-code="GY" data-us-name="Guyana" value="Guyana">Guyana</option><option data-code="HT" data-us-name="Haiti" value="Haiti">Haiti</option><option data-code="HM" data-us-name="Heard Island and McDonald Islands" value="Heard Island and McDonald Islands">Heard Island und McDonald Islands</option><option data-code="VA" data-us-name="Holy See (Vatican City State)" value="Holy See (Vatican City State)">Heiliger Stuhl</option><option data-code="HN" data-us-name="Honduras" value="Honduras">Honduras</option><option data-code="HK" data-us-name="Hong Kong, China" value="Hong Kong, China">Hongkong</option><option data-code="IN" data-us-name="India" value="India">Indien</option><option data-code="ID" data-us-name="Indonesia" value="Indonesia">Indonesien</option><option data-code="IQ" data-us-name="Iraq" value="Iraq">Irak</option><option data-code="IE" data-us-name="Ireland" value="Ireland">Irland</option><option data-code="IS" data-us-name="Iceland" value="Iceland">Island</option><option data-code="IM" data-us-name="Isle of Man" value="Isle of Man">Isle of Man</option><option data-code="IL" data-us-name="Israel" value="Israel">Israel</option><option data-code="IT" data-us-name="Italy" value="Italy">Italien</option><option data-code="JM" data-us-name="Jamaica" value="Jamaica">Jamaika</option><option data-code="JA" data-us-name="Japan" value="Japan">Japan</option><option data-code="YE" data-us-name="Yemen" value="Yemen">Jemen</option><option data-code="JE" data-us-name="Jersey" value="Jersey">Jersey</option><option data-code="JO" data-us-name="Jordan" value="Jordan">Jordan</option><option data-code="KH" data-us-name="Cambodia" value="Cambodia">Kambodscha</option><option data-code="CM" data-us-name="Cameroon" value="Cameroon">Kamerun</option><option data-code="CA" data-us-name="Canada" value="Canada">Kanada</option><option data-code="CV" data-us-name="Cape Verde" value="Cape Verde">Kap Verde</option><option data-code="KZ" data-us-name="Kazakhstan" value="Kazakhstan">Kasachstan</option><option data-code="QA" data-us-name="Qatar" value="Qatar">Katar</option><option data-code="KE" data-us-name="Kenya" value="Kenya">Kenia</option><option data-code="KG" data-us-name="Kyrgyzstan" value="Kyrgyzstan">Kirgisistan</option><option data-code="KI" data-us-name="Kiribati" value="Kiribati">Kiribati</option><option data-code="UM" data-us-name="United States Minor Outlying Islands" value="United States Minor Outlying Islands">Kleinere Inseln der Vereinigten Staaten</option><option data-code="CC" data-us-name="Cocos (Keeling) Islands" value="Cocos (Keeling) Islands">Kokosinseln (Keelinginseln)</option><option data-code="CO" data-us-name="Colombia" value="Colombia">Kolumbien</option><option data-code="KM" data-us-name="Comoros" value="Comoros">Komoren</option><option data-code="CG" data-us-name="Congo, The Republic of the" value="Congo, The Republic of the">Kongo, Republik</option><option data-code="KR" data-us-name="South Korea" value="South Korea">Korea, Republik von</option><option data-code="HR" data-us-name="Croatia" value="Croatia">Kroatien</option><option data-code="KW" data-us-name="Kuwait" value="Kuwait">Kuwait</option><option data-code="LS" data-us-name="Lesotho" value="Lesotho">Lesotho</option><option data-code="LV" data-us-name="Latvia" value="Latvia">Lettland</option><option data-code="LB" data-us-name="Lebanon" value="Lebanon">Libanon</option><option data-code="LR" data-us-name="Liberia" value="Liberia">Liberia</option><option data-code="LY" data-us-name="Libya" value="Libya">Libyen</option><option data-code="LI" data-us-name="Liechtenstein" value="Liechtenstein">Liechtenstein</option><option data-code="LT" data-us-name="Lithuania" value="Lithuania">Litauen</option><option data-code="LU" data-us-name="Luxembourg" value="Luxembourg">Luxemburg</option><option data-code="MO" data-us-name="Macao, China" value="Macao, China">Macao</option><option data-code="MG" data-us-name="Madagascar" value="Madagascar">Madagaskar</option><option data-code="MW" data-us-name="Malawi" value="Malawi">Malawi</option><option data-code="MY" data-us-name="Malaysia" value="Malaysia">Malaysia</option><option data-code="MV" data-us-name="Maldives" value="Maldives">Malediven</option><option data-code="ML" data-us-name="Mali" value="Mali">Mali</option><option data-code="MT" data-us-name="Malta" value="Malta">Malta</option><option data-code="MA" data-us-name="Morocco" value="Morocco">Marokko</option><option data-code="MH" data-us-name="Marshall Islands" value="Marshall Islands">Marshallinseln</option><option data-code="MQ" data-us-name="Martinique" value="Martinique">Martinique</option><option data-code="MR" data-us-name="Mauritania" value="Mauritania">Mauretanien</option><option data-code="MU" data-us-name="Mauritius" value="Mauritius">Mauritius</option><option data-code="YT" data-us-name="Mayotte" value="Mayotte">Mayotte</option><option data-code="MK" data-us-name="Macedonia, North" value="Macedonia, North">Mazedonien, Norden</option><option data-code="MX" data-us-name="Mexico" value="Mexico">Mexiko</option><option data-code="FM" data-us-name="Micronesia" value="Micronesia">Mikronesien</option><option data-code="MD" data-us-name="Moldova" value="Moldova">Moldawien</option><option data-code="MC" data-us-name="Monaco" value="Monaco">Monaco</option><option data-code="MN" data-us-name="Mongolia" value="Mongolia">Mongolei</option><option data-code="ME" data-us-name="Montenegro" value="Montenegro">Montenegro</option><option data-code="MS" data-us-name="Montserrat" value="Montserrat">Montserrat</option><option data-code="MZ" data-us-name="Mozambique" value="Mozambique">Mosambik</option><option data-code="MM" data-us-name="Myanmar" value="Myanmar">Myanmar</option><option data-code="NA" data-us-name="Namibia" value="Namibia">Namibia</option><option data-code="NR" data-us-name="Nauru" value="Nauru">Nauru</option><option data-code="NP" data-us-name="Nepal" value="Nepal">Nepal</option><option data-code="NC" data-us-name="New Caledonia" value="New Caledonia">Neu-Kaledonien</option><option data-code="NZ" data-us-name="New Zealand" value="New Zealand">Neuseeland</option><option data-code="NI" data-us-name="Nicaragua" value="Nicaragua">Nicaragua</option><option data-code="NL" data-us-name="Netherlands" value="Netherlands">Niederlande</option><option data-code="NE" data-us-name="Niger" value="Niger">Niger</option><option data-code="NG" data-us-name="Nigeria" value="Nigeria">Nigeria</option><option data-code="NU" data-us-name="Niue" value="Niue">Niue</option><option data-code="NF" data-us-name="Norfolk Island" value="Norfolk Island">Norfolkinsel</option><option data-code="NO" data-us-name="Norway" value="Norway">Norwegen</option><option data-code="MP" data-us-name="Northern Mariana Islands" value="Northern Mariana Islands">Nördliche Marianneninseln</option><option data-code="OM" data-us-name="Oman" value="Oman">Oman</option><option data-code="PK" data-us-name="Pakistan" value="Pakistan">Pakistan</option><option data-code="PW" data-us-name="Palau" value="Palau">Palau</option><option data-code="PS" data-us-name="Palestine" value="Palestine">Palästina</option><option data-code="PA" data-us-name="Panama" value="Panama">Panama</option><option data-code="PG" data-us-name="Papua New Guinea" value="Papua New Guinea">Papua Neu-Guinea</option><option data-code="PY" data-us-name="Paraguay" value="Paraguay">Paraguay</option><option data-code="PE" data-us-name="Peru" value="Peru">Peru</option><option data-code="PH" data-us-name="Philippines" value="Philippines">Philippinen</option><option data-code="PN" data-us-name="Pitcairn" value="Pitcairn">Pitcairn</option><option data-code="PL" data-us-name="Poland" value="Poland">Polen</option><option data-code="PT" data-us-name="Portugal" value="Portugal">Portugal</option><option data-code="PR" data-us-name="Puerto Rico" value="Puerto Rico">Puerto Rico</option><option data-code="RW" data-us-name="Rwanda" value="Rwanda">Ruanda</option><option data-code="RO" data-us-name="Romania" value="Romania">Rumänien</option><option data-code="RU" data-us-name="Russia, excluding Crimea" value="Russia, excluding Crimea">Russland, ohne Krim</option><option data-code="BL" data-us-name="Saint Barthélemy" value="Saint Barthélemy">Saint Barthélemy</option><option data-code="MF" data-us-name="Saint Martin (French part)" value="Saint Martin (French part)">Saint Martin (französischer Teil)</option><option data-code="PM" data-us-name="Saint Pierre and Miquelon" value="Saint Pierre and Miquelon">Saint Pierre und Miquelon</option><option data-code="SB" data-us-name="Solomon Islands" value="Solomon Islands">Salomon-Inseln</option><option data-code="ZM" data-us-name="Zambia" value="Zambia">Sambia</option><option data-code="WS" data-us-name="Samoa" value="Samoa">Samoa</option><option data-code="SM" data-us-name="San Marino" value="San Marino">San Marino</option><option data-code="ST" data-us-name="Sao Tome and Principe" value="Sao Tome and Principe">Sao Tome und Principe</option><option data-code="SA" data-us-name="Saudi Arabia" value="Saudi Arabia">Saudi Arabien</option><option data-code="SE" data-us-name="Sweden" value="Sweden">Schweden</option><option data-code="CH" data-us-name="Switzerland" value="Switzerland">Schweiz</option><option data-code="SN" data-us-name="Senegal" value="Senegal">Senegal</option><option data-code="RS" data-us-name="Serbia" value="Serbia">Serbien</option><option data-code="SC" data-us-name="Seychelles" value="Seychelles">Seychellen</option><option data-code="SL" data-us-name="Sierra Leone" value="Sierra Leone">Sierra Leone</option><option data-code="SG" data-us-name="Singapore" value="Singapore">Singapur</option><option data-code="SX" data-us-name="Sint Maarten (Dutch part)" value="Sint Maarten (Dutch part)">Sint Maarten (niederländischer Teil)</option><option data-code="SK" data-us-name="Slovakia" value="Slovakia">Slowakei</option><option data-code="SI" data-us-name="Slovenia" value="Slovenia">Slowenien</option><option data-code="SO" data-us-name="Somalia" value="Somalia">Somalia</option><option data-code="ES" data-us-name="Spain" value="Spain">Spanien</option><option data-code="SJ" data-us-name="Svalbard and Jan Mayen" value="Svalbard and Jan Mayen">Spitzbergen und Jan Mayen</option><option data-code="LK" data-us-name="Sri Lanka" value="Sri Lanka">Sri Lanka</option><option data-code="SH" data-us-name="Saint Helena, Ascension and Tristan da Cunha" value="Saint Helena, Ascension and Tristan da Cunha">St. Helena, Himmelfahrt und Tristan da Cunha</option><option data-code="KN" data-us-name="Saint Kitts and Nevis" value="Saint Kitts and Nevis">St. Kitts und Nevis</option><option data-code="LC" data-us-name="Saint Lucia" value="Saint Lucia">St. Lucia</option><option data-code="VC" data-us-name="Saint Vincent and the Grenadines" value="Saint Vincent and the Grenadines">St. Vincent und die Grenadinen</option><option data-code="SD" data-us-name="Sudan" value="Sudan">Sudan</option><option data-code="SR" data-us-name="Suriname" value="Suriname">Suriname</option><option data-code="GS" data-us-name="South Georgia and the South Sandwich Islands" value="South Georgia and the South Sandwich Islands">Süd-Georgien und die südlichen Sandwich-Inseln</option><option data-code="ZA" data-us-name="South Africa" value="South Africa">Südafrika</option><option data-code="TF" data-us-name="French Southern Territories" value="French Southern Territories">Südfranzösische Territorien</option><option data-code="SS" data-us-name="South Sudan" value="South Sudan">Südsudan</option><option data-code="TJ" data-us-name="Tajikistan" value="Tajikistan">Tadschikistan</option><option data-code="TW" data-us-name="Taiwan, China" value="Taiwan, China">Taiwan</option><option data-code="TZ" data-us-name="Tanzania" value="Tanzania">Tansania</option><option data-code="TH" data-us-name="Thailand" value="Thailand">Thailand</option><option data-code="TL" data-us-name="Timor-Leste" value="Timor-Leste">Timor-Leste</option><option data-code="TK" data-us-name="Tokelau" value="Tokelau">Tokelau</option><option data-code="TO" data-us-name="Tonga" value="Tonga">Tonga</option><option data-code="TT" data-us-name="Trinidad and Tobago" value="Trinidad and Tobago">Trinidad und Tobago</option><option data-code="TR" data-us-name="Turkey" value="Turkey">Truthahn</option><option data-code="TD" data-us-name="Chad" value="Chad">Tschad</option><option data-code="CZ" data-us-name="Czech Republic" value="Czech Republic">Tschechische Republik</option><option data-code="TN" data-us-name="Tunisia" value="Tunisia">Tunesien</option><option data-code="TM" data-us-name="Turkmenistan" value="Turkmenistan">Turkmenistan</option><option data-code="TC" data-us-name="Turks and Caicos Islands" value="Turks and Caicos Islands">Turks- und Caicosinseln</option><option data-code="TV" data-us-name="Tuvalu" value="Tuvalu">Tuvalu</option><option data-code="UG" data-us-name="Uganda" value="Uganda">Uganda</option><option data-code="UA" data-us-name="Ukraine, excluding Crimea" value="Ukraine, excluding Crimea">Ukraine, ohne Krim</option><option data-code="HU" data-us-name="Hungary" value="Hungary">Ungarn</option><option data-code="UY" data-us-name="Uruguay" value="Uruguay">Uruguay</option><option data-code="UZ" data-us-name="Uzbekistan" value="Uzbekistan">Usbekistan</option><option data-code="VU" data-us-name="Vanuatu" value="Vanuatu">Vanuatu</option><option data-code="VE" data-us-name="Venezuela" value="Venezuela">Venezuela</option><option data-code="AE" data-us-name="United Arab Emirates" value="United Arab Emirates">Vereinigte Arabische Emirate</option><option data-code="US" data-us-name="United States" value="United States">Vereinigte Staaten</option><option data-code="GB" data-us-name="United Kingdom" value="United Kingdom">Vereinigtes Königreich</option><option data-code="VN" data-us-name="Viet Nam" value="Viet Nam">Vietnam</option><option data-code="VG" data-us-name="Virgin Islands, British" value="Virgin Islands, British">Virgin Inseln, Britisch</option><option data-code="WF" data-us-name="Wallis and Futuna" value="Wallis and Futuna">Wallis und Futuna</option><option data-code="CX" data-us-name="Christmas Island" value="Christmas Island">Weihnachtsinsel</option><option data-code="BY" data-us-name="Belarus" value="Belarus">Weißrussland</option><option data-code="EH" data-us-name="Western Sahara" value="Western Sahara">Westsahara</option><option data-code="RE" data-us-name="Réunion" value="Réunion">Wiedervereinigung</option><option data-code="CF" 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