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/><b>Extensive Catalog of Standard Products - With Support</b><br />Thorlabs designs, develops and manufactures high quality components and systems for the photonics industry at competitive prices.  Our products are available for immediate delivery.  With the extensive range of products, however, questions sometimes arise regarding choices among different solutions for a particular application.  Thorlabs' Technical Support Team is available by phone or email to advise you regarding product choices to meet specific needs.<br /><br /><b>Custom Solutions Available</b><br />For those applications that require more than a catalog solution, Thorlabs is ready to meet your needs with customized offerings.  As described in the tab below, the extensive capabilities that Thorlabs possesses in mechanical part design and production, advanced system development, and custom optic fabrication can deliver solutions to the most advanced technical applications.<br /><br /><b>Customer Centric Support Information</b><br />We recognize that there is more to the customer experience than getting your delivery on-time, as-specified and as-ordered.  For immediate response to those issues, the tabs below contain information for topics including software downloads, key contacts, and business information such as terms & conditions, warranties and returns.<br /></td></tr></table></fieldset></td></tr></table><div style="width:930px; margin: 0 auto;"><div><ul class="nav nav-tabs class2" id="myTab"><li ><a href="#0" data-toggle="tab">Contacts</a></li><li ><a href="#1" data-toggle="tab">General Terms</a></li><li class="active"><a href="#3" class="active" data-toggle="tab">Returns</a></li><li ><a href="#5" data-toggle="tab">Quality Systems</a></li></ul></div><div style="border:1px solid rgb(145, 155, 156); background:none repeat scroll 0% 0% rgb(252, 252, 254); padding:10px;"><div class="tab-content"><div class="tab-pane " id="0"><style>#supportContainer{margin-left:auto; margin-right:auto; width:900px; padding:15px; margin-bottom:25px; font-size:12px;} .shadow { -moz-box-shadow:3px 3px 5px 6px #ccc; -webkit-box-shadow: 3px 3px 5px 6px #ccc; box-shadow:3px 3px 5px 6px #ccc;} .locationDiv{margin:10px;border:1px solid #ddd; width:850px; padding:10px;font-size:12px;} .locationDiv table td {font-size:12px; padding-bottom: 1em;} .roundedCorner5{-moz-border-radius: 5px; border-radius: 5px;} #supportContainer h1{color:#933;font-size:18px;} #supportContainer h2{color:#933;}</style><center><div id="supportContainer" class="class2"><h1 style="text-align:center"> Thorlabs Worldwide Sales and Technical Support Contact Information </h1><div class="locationDiv roundedCorner5"><h3 style="text-align:left">Have a Time-Sensitive Technical Support Inquiry?</h3><p style="text-align:left;font-size:14px;">We invite you to call any of our open primary sales locations* for English-language support.</p></div><div class="locationDiv roundedCorner5"><h2 style="text-align:left">Americas</h2><table width="850px"><tr><th width="150px"></th><th width="150px" align="left"> Sales Email </th><th width="150px" align="left">Tech Support Email</th><th width="155px" align="left">Sales/Support Phone</th><th width="150px" align="left">Sales/Support Hours</th></tr><tr><td width="150px">United States <br> (Thorlabs Headquarters) *</td><td width="150px"><A href="mailto:sales@thorlabs.com">sales@thorlabs.com</a></td><td width="180px"><A href="mailto:techsupport@thorlabs.com">techsupport@thorlabs.com</a></td><td width="150px"><a href="tel:1-973-300-3000">1-973-300-3000</a></td><td width="125px">M-F: 8 AM - 8 PM EST, Sat: 9 AM - 1 PM EST</td></tr><tr><td width="150px">Brazil *</td><td width="150px"><A href="mailto:brasil@thorlabs.com">brasil@thorlabs.com</a></td><td width="180px"><A href="mailto:techsupport.br@thorlabs.com">techsupport.br@thorlabs.com</a></td><td width="150px"><a href="tel:+55 (21) 2018 6490">+55 (21) 2018 6490</a></td><td width="125px">M-F: 8 AM - 5:45 PM BRT</td></tr><table width="850px"><tr><td colspan="5"><hr /><b><br>Capital Equipment Sales/Tech Support Contacts</b></td></tr><tr><td width="150px">Imaging Systems</td><td width="150px"><A href="mailto:imagingsales@thorlabs.com">imagingsales@thorlabs.com</a></td><td width="180px"><A href="mailto:imagingtechsupport@thorlabs.com">imagingtechsupport@thorlabs.com</a></td><td width="150px"><a href="tel:1-703-651-1700">1-703-651-1700</a></td><td width="125px">M-F: 8:30 AM - 6 PM EST</td></tr><br><tr><td width="150px">Measurement Systems</td><td width="150px"><A href="mailto:tms-sales@thorlabs.com">tms-sales@thorlabs.com</a></td><td width="180px"><A href="mailto:tms-support@thorlabs.com">tms-support@thorlabs.com</a></td><td width="150px"><a href="tel:1-908-362-6200">1-908-362-6200</a></td><td width="125px">M-F: 8 AM - 5:30 PM EST</td></tr></table><table width="850px"><tr><td colspan="5"><hr /><b><br>For ITAR/Export-Controlled Communications</b></td></tr><tr><td width="150px"></td><td width="150px"><A href="mailto:ITAR@thorlabs.com">ITAR@thorlabs.com</a></td><td width="180px"><A href="mailto:ITAR@thorlabs.com">ITAR@thorlabs.com</a></td><td width="150px"><a href="tel:"></a></td><td width="125px"></td></tr></table></table></div><div class="locationDiv roundedCorner5"><h2 style="text-align:left">Europe</h2><table width="850px"><tr><th width="150px"></th><th width="150px" align="left"> Sales Email </th><th width="150px" align="left">Tech Support Email</th><th width="155px" align="left">Sales/Support Phone</th><th width="150px" align="left">Sales/Support Hours</th></tr><tr><td width="150px">Germany (European Hub) *</td><td width="150px"><A href="mailto:sales.de@thorlabs.com">sales.de@thorlabs.com</a></td><td width="150px"><A href="mailto:Europe@thorlabs.com">Europe@thorlabs.com</a></td><td width="155px"><a href="tel:+49 (0) 8131-5956-0">+49 (0) 8131-5956-0</a></td><td width="150px">M-F: 8 AM - 6 PM CET</td></tr><tr><td width="150px">United Kingdom *</td><td width="150px"><A href="mailto:sales.uk@thorlabs.com">sales.uk@thorlabs.com</a></td><td width="150px"><A href="mailto:techsupport.uk@thorlabs.com">techsupport.uk@thorlabs.com</a></td><td width="155px"><a href="tel:+44 (0) 1353-654440">+44 (0) 1353-654440</a></td><td width="150px">M-F: 8 AM - 5:30 PM GMT</td></tr><tr><td width="150px">France *</td><td width="150px"><A href="mailto:sales.fr@thorlabs.com">sales.fr@thorlabs.com</a></td><td width="150px"><A href="mailto:techsupport.fr@thorlabs.com">techsupport.fr@thorlabs.com</a></td><td width="155px"><a href="tel:+33 (0) 970 444 844">+33 (0) 970 444 844</a></td><td width="150px">M-F: 9 AM - 6 PM CET</td></tr><tr><td width="150px">Sweden (Scandinavia Hub) *</td><td width="150px"><A href="mailto:scandinavia@thorlabs.com">scandinavia@thorlabs.com</a></td><td width="150px"><A href="mailto:techsupport.se@thorlabs.com">techsupport.se@thorlabs.com</a></td><td width="155px"><a href="tel:+46-31-733-3000">+46-31-733-3000</a></td><td width="150px">M-F: 9:00 AM - 5:30 PM CET</td></tr><table width="850px"><tr><td colspan="5"><hr /><b><br>Capital Equipment Sales/Tech Support Contacts</b></td></tr><tr><td width="150px">OCT Systems</td><td width="150px"><A href="mailto:sales.de@thorlabs.com">sales.de@thorlabs.com</a></td><td width="150px"><A href="mailto:oct@thorlabs.com">oct@thorlabs.com</a></td><td width="155px"><a href="tel:+49 (0) 8131-5956-0">+49 (0) 8131-5956-0</a></td><td width="150px">M-F: 8 AM - 6 PM CET</td></tr></table></table></div><div class="locationDiv roundedCorner5"><h2 style="text-align:left">Japan</h2><table width="850px"><tr><th width="150px"></th><th width="150px" align="left"> Sales Email </th><th width="150px" align="left">Tech Support Email</th><th width="155px" align="left">Sales/Support Phone</th><th width="150px" align="left">Sales/Support Hours</th></tr><tr><td width="150px">Thorlabs Japan *</td><td width="150px"><A href="mailto:sales@thorlabs.jp">sales@thorlabs.jp</a></td><td width="150px"><A href="mailto:techsupport.jp@thorlabs.com">techsupport.jp@thorlabs.com</a></td><td width="155px"><a href="tel:+81-3-6915-7701">+81-3-6915-7701</a></td><td width="150px">M-F: 9 AM - 5:30 PM JST</td></tr></table></div><div class="locationDiv roundedCorner5"><h2 style="text-align:left">China</h2><table width="850px"><tr><th width="150px"></th><th width="150px" align="left"> Sales Email </th><th width="150px" align="left">Tech Support Email</th><th width="155px" align="left">Sales/Support Phone</th><th width="150px" align="left">Sales/Support Hours</th></tr><tr><td width="150px">Thorlabs China *</td><td width="150px"><A href="mailto:chinasales@thorlabs.com">chinasales@thorlabs.com</a></td><td width="150px"><A href="mailto:techsupport-cn@thorlabs.com">techsupport-cn@thorlabs.com</a></td><td width="155px"><a href="tel:+86 (0) 21-60561122">+86 (0) 21-60561122</a></td><td width="150px">M-F: 8:30 AM - 6 PM CST</td></tr></table></div><div class="locationDiv roundedCorner5"><h2 style="text-align:left">General R&D and Marketing Contacts</h2><table width="850px"><tr><td width="150px">R&D</td><td width="625px"><A href="mailto:webfeedback@thorlabs.com">webfeedback@thorlabs.com</a></td></tr><tr><td width="150px">Marketing</td><td width="625px"><A href="mailto:marketing@thorlabs.com ">marketing@thorlabs.com</a></td></tr><tr><td width="150px">Internet</td><td width="625px"><A href="mailto:webmaster@thorlabs.com">webmaster@thorlabs.com</a></td></tr></table></div><div style="clear:both"></div></div></center></div><div class="class2 tab-pane " id="1"><ul><li class="class3"><h2>General</h2></li><li style="list-style-type:circle;margin-left:15px;"><a href="Images/PDF/LG-PO-001_Thorlabs_terms_and_ agreements.pdf">Thorlabs General Terms and Conditions of Sale</a><br /><br /></li><li class="class3"><h2>Europe</h2></li><li style="list-style-type:circle;margin-left:15px;">Sales<br /></li><li style="list-style-type:square;margin-left:30px;">English: <a href="images/PDF/Terms and Conditions of Sales_Thorlabs-GmbH_English.pdf">Terms and Conditions of Sales_Thorlabs-GmbH_English.pdf</a> </li><li style="list-style-type:square;margin-left:30px;">Deutsch: <a href="images/PDF/Verkaufsbedingungen_Thorlabs-GmbH_German.pdf">Verkaufsbedingungen_Thorlabs-GmbH_German.pdf</a><br /><br /> </li><li class="class3"><h2>France</h2></li><li style="list-style-type:circle;margin-left:15px;"><a href="images/PDF/Conditions Generales de Vente Thorlabs SAS_1011.pdf">Conditions Generales de Vente Thorlabs SAS_1011.pdf</a><br><br></li><li class="class3"><h2>Brazil</h2></li><li style="list-style-type:circle;margin-left:15px;"><a href="images/PDF/Termos_e_Condi莽玫es_Gerais_de_Vendas_da_Thorlabs.pdf">Termos e Condi莽玫es Gerais de Vendas da Thorlabs.pdf</a><br><br></li><li class="class3"><h2>Germany</h2></li><li style="list-style-type:circle;margin-left:15px;"><a href="images/PDF/Impressum_Thorlabs_GmbH_2020-01-01.pdf">Impressum Thorlabs GmbH 2020-01-01.pdf</a></li></ul></div><div class="tab-pane active" id="3"><table width="100%" border="0" cellspacing="2" cellpadding="2"><tr><td align="left" valign="top"><style type="text/css"> </style><table><tr><td class="class2" align="center"><span class="class3"><b><u>Commitment to Quality</u></b></span><br><br><div align="left">   Thorlabs is committed to exceeding customer requirements by providing customers with the highest quality products, services, and same-day fulfillment. In its pursuit of total customer satisfaction, Thorlabs strives for continual business system improvement based on established quality objectives and measured performance.</div><br><br></td></tr><tr><td class="class2" align="center"><span class="class3"><b><u>Requesting Return Authorization</u></b></span><br><br><div align="left">   Products returned to Thorlabs must have a Returns Material Authorization (RMA) number. Return authorization requests can be made by submitting an<a class="class3" href="/rma/request.cfm"> online return request</a>, contacting our Returns Department via phone at<span class="class3"> <a href="tel:1-973-300-3000">1-973-300-3000</a></span>, or emailing us at<a href="mailto:rma@thorlabs.com " class="class3"> rma@thorlabs.com</a>. Our RMA team is available for any questions regarding product performance concerns, warranty repairs, inaccuracies in your order, or shipment concerns. <br><br><div class="rma-return"><a href="/rma/request.cfm"><button>Submit Online </br>Return Request</button></a></div><span class="class2">   Please have your purchase order number or our sales order number available as proof of purchase when you request authorization for return. When possible, items should be returned in their original condition and in original packaging with all paperwork intact. Any products that have come in contact with biological specimens or hazardous materials cannot be returned. The RMA number provided to you MUST be written on the outside of the shipping package for immediate identification. We will provide shipping instructions at the time the RMA number is assigned. RMA numbers will remain active for 30 days from the date of issue. Products must be returned to Thorlabs during that time. All packages must be sent to the following address unless instructed otherwise by our RMA staff:</span> <br><br><div class="class2" align="center"><br><br><br><br>Attn: (RMA Number)</div><br><br><span class="class2"><i>Additional Tips for Non-US Customers Returning Items to the US: Please note that the declared value of your shipment should be equal to the original selling price of the item(s) at the time of purchase. The shipment should be sent DDP (Incoterms 2010) with the customer being responsible for all importation fees and documentation unless a UPS return label has been provided to you by a member of the Thorlabs team. Please indicate the reason for the return on the customs invoice used to send back the items: Return of previously exported goods, Return for Replacement of previously exported goods, or Return for Repair of previously exported goods, to be re-exported upon completion of repair. Thorlabs Inc. will not be responsible for customs fees, taxes, duties or other fees levied as a result of improper labeling or documentation. In such instances, we will add fees incurred to your invoice or will bill separately.</i></span><br><br><br></div></td></tr><tr><td align="center"><span class="class3"><b><u>Thorlabs Return Policy</u></b></span><br><br><table width="100%" border="0" cellspacing="0" cellpadding="0"><tr><td class="class2">   Thorlabs is dedicated to manufacturing products and providing services that exceed our customers' expectations. We understand products may need to be returned from time to time and strive to work with you to make that process as seamless as possible. Information about our product warranty terms and return policy can be found in our <a target="_blank" href="http://www.thorlabs.com/Images/PDF/LG-PO-001_Thorlabs_terms_and_ agreements.pdf" class="class3">General Terms and Conditions of Sale</a> as well as on the item-specific product page of our website.<br><br></td></tr><tr><td class="class2"><span class="class3"><b>Warranty Returns</b></span><br><br>   With the exception of gas cells, specials, and custom items, all standard catalog items (i.e., those available from stock on Thorlabs' website) are eligible for a full refund within 30 days of purchase if the item is returned unopened, is in its original packaging, and is not from an OEM order. Restocking fees may apply based upon the quality and quantity of the items being returned or for requests to return goods outside of the initial 30 day return period. Product warranty durations can be found in our General Terms and Conditions of Sale and on product pages of our website.<br><br><span class="class3"><b>Non-Warranty Returns</b></span><br><br>   Repair charges typically include parts, labor, and shipping and will be quoted accordingly. Acceptance of the quote is required prior to any work being performed. In all circumstances, the customer is responsible for all shipping charges, including customs and duties if applicable.<br><br>   Any specials, modifications, or customized items (including custom patch cables) that meet the stated specifications are not eligible for return. In addition, any products that have come in contact with biological specimens or hazardous materials cannot be returned. Please refer to our General Terms and Conditions for more information on items that are not covered by our Limited Warranty.<br><br></td></tr></table></td></tr></table></td></tr></table></div><div class="class2 tab-pane " id="5"><table width="100%" align="center" border="0" cellspacing="4" cellpadding="0"><tr><td align="left" valign="top" width="40%">   The following Thorlabs Quality System documents have been made available, in pdf format, for the convenience of our customers.  It should be noted that all documents available on this page reflect the most current revision, but are offered as uncontrolled copies of those documents.  These documents are intended for general reference purposes only, as all content is subject to change without notification.<br /><br />If there are other quality system documents that you would like to request be made available on this page, please contact the <a href="mailto:quality@thorlabs.com">Thorlabs Quality Manager</a>.<br /><br /><table width="100%" align="center" border="0" cellspacing="4" cellpadding="0"><tr align="center"><td align="center"><a href="images/PDF/Thorlabs_Current_ISO_certificate.pdf" target="_blank"><img src="/images/standard/adobePDF_sm.gif" border="0" /><br />Thorlabs, Inc. NJ ISO Certificate</a></td><td align="center"><a href="images/PDF/Thorlabs_UK_ISO_certificate.pdf" target="_blank"><img src="/images/standard/adobePDF_sm.gif" border="0" /><br />Thorlabs UK ISO Certificate</a></td><td align="center"><a href="images/PDF/ThorlabsGmbH-ISOCertificat.pdf" target="_blank"><img src="/images/standard/adobePDF_sm.gif" border="0" /><br />Thorlabs GmbH - Current ISO Certificate</a></td></tr><tr align="center"><td align="center"><a href="images/PDF/Thorlabs_TQE_ISOCertificate.pdf" target="_blank"><img src="/images/standard/adobePDF_sm.gif" border="0" /><br />Thorlabs Quantum Electronics<br>Current ISO Certificate</a></td><td align="center"><a href="images/PDF/Thorlabs_SWE_ISO_CERT.pdf" target="_blank"><img src="/images/standard/adobePDF_sm.gif" border="0" /><br />Thorlabs Sweden AB ISO Certificate</a></td><td align="center"><a href="images/PDF/Thorlabs_TLS_ISO_Certificate.pdf" target="_blank"><img src="/images/standard/adobePDF_sm.gif" border="0" /><br />Thorlabs 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