Zammad Community | About Us

<!DOCTYPE html> <html lang="en" class="about"> <meta charset="utf-8"> <link rel="shortcut icon" href="https://zammad.org/assets/images/favicon.ico"> <title>Zammad Community | About Us</title> <meta name="description" content="The Zammad - Help Desk and Ticket System - Community Page"> <meta name="keywords" content="Zammad, Help Desk, helpdesk, Features, Servicedesk, Ticket System, Support System, Communication"> <link rel="preload" href="https://zammad.org/assets/fonts/firasans-bold-webfont.woff2" as="font" type="font/woff2" crossorigin="anonymous"> <link rel="preload" href="https://zammad.org/assets/fonts/firasans-regular-webfont.woff2" as="font" type="font/woff2" crossorigin="anonymous"> <link href="https://zammad.org/assets/css/prism.1734505947.css" rel="stylesheet"><link href="https://zammad.org/assets/css/style.1734505947.css" rel="stylesheet"> <header class="clearfix" role="banner"> <div class="wrapper"> <a class="logo" href="https://zammad.org"> <img src="https://zammad.org/assets/images/zammad community logo.svg" alt="Zammad Community logo" width="195" height="50"> </a> <nav role="navigation"> <a href="https://zammad.org">Home & Download</a> <a href="https://zammad.org/screenshots">Screenshots</a> <a href="https://zammad.org/participate">Be part of it!</a> <a href="https://zammad.org/documentation">Documentation</a> </nav> </div> </header>  <div class="header"> <div class="wrapper"> <h1>About Us</h1> <div class="subtitle"><p>We are the folks that created Zammad.</p> <p>If you are visiting Berlin, drop by! (No buses please.)</p></div> </div> </div> <div class="wrapper"> <main> <section> <h2>Why we made Zammad</h2> <p>As we all know, back in the day everything was much easier. Urgent questions were received by phone call. If something had a bit of time, you handled it by “snail” mail. But the way we communicate has dramatically changed since those days. Privately we communicate through multiple channels: WhatsApp, Facebook, Instagram, Twitter and others have long been part of everyday life. And companies have taken note of this too. With success comes a heightened need for communication - and thus the number of tools needed to meet that need.</p> <p>Zammad did not invent the ticketing system. But we firmly believe that it’s got a lot of potential to be: Better. More open. Freer. - With Zammad we’re not only creating a new and fresh start for an established software division: we’re starting a movement, a community. The launch of Zammad was a big bang of a new galaxy of open source help desk software.</p> </section> <section> <h2>Our mission: Quality of Life</h2> <p>If you ask us what our goal is with Zammad, we have a lot of prepared answers. Bottom line, what’s important is that our end users can work in office properly and conscientiously, and that in their free time they be able to devote themselves with a clear conscience to what makes life worth living - be it spending time with the family, kitesurfing, building ships in a bottle or playing the didgeridoo. We hope that the Zammad will give people security and confidence and make their lives a little more pleasant. The tickets won’t run away.</p> </section> <section> <h2>The Zammad organisation</h2> <table> <tr> <td>Zammad Foundation <td><p>a non-profit (NGO) organization that owns the Zammad source code. This is important because it provides the legal liberty needed for an open source project. Visit the website at <a href="http://zammad-foundation.org/">zammad-foundation.org</a></p> <tr> <td>Zammad Community <td><p>our community website where you can download Zammad and contribute. It is the heart and soul of Zammad. Visit the website at <a href="https://zammad.org/">zammad.org</a></p> <tr> <td>Zammad Professional Services <td><p>the commercially operating website where you can purchase services for Zammad and rent a rent a hosted version of Zammad. <a href="https://zammad.com/">zammad.com</a></p> </table> </section> <section class="team"> <h2>Our Team</h2> <p><em>We launched Zammad for you.</em></p> <div class="team-grid"> <div class="team-grid-entry member"> <img class="avatar" src="https://zammad.org/media/pages/authors/fn/6302ddef5e-1701860226/fn-90x90-crop.jpg" sizes="90px" srcset="https://zammad.org/media/pages/authors/fn/6302ddef5e-1701860226/fn-90x90-crop-q85.jpg 90w 90h, https://zammad.org/media/pages/authors/fn/6302ddef5e-1701860226/fn-180x180-crop-q75.jpg 180w 180h, https://zammad.org/media/pages/authors/fn/6302ddef5e-1701860226/fn-270x270-crop-q70.jpg 270w 270h" alt="Foto of Felix"> <div class="name">Felix Niklas</div> <div class="label">Technical Consultant</div> <blockquote>Finally a web application that leaves behind old Internet Explorers. Working with the latest web standards makes layouting the interface a breeze.</blockquote> </div> <div class="team-grid-entry member"> <img class="avatar" src="https://zammad.org/media/pages/authors/gk/e1ccda92ac-1701860226/gk-90x90-crop.jpg" sizes="90px" srcset="https://zammad.org/media/pages/authors/gk/e1ccda92ac-1701860226/gk-90x90-crop-q85.jpg 90w 90h, https://zammad.org/media/pages/authors/gk/e1ccda92ac-1701860226/gk-180x180-crop-q75.jpg 180w 180h, https://zammad.org/media/pages/authors/gk/e1ccda92ac-1701860226/gk-270x270-crop-q70.jpg 270w 270h" alt="Foto of Georg"> <div class="name">Georg Klimm</div> <div class="label">Application Designer</div> <blockquote>Zammad has the best multi channel integration to customers. You have all communication with the customer in one place. It's important for ISO certifications, too.</blockquote> </div> <div class="team-grid-entry member"> <img class="avatar" src="https://zammad.org/media/pages/authors/jn/e7b74340d3-1701860226/jn-90x90-crop.jpg" sizes="90px" srcset="https://zammad.org/media/pages/authors/jn/e7b74340d3-1701860226/jn-90x90-crop-q85.jpg 90w 90h, https://zammad.org/media/pages/authors/jn/e7b74340d3-1701860226/jn-180x180-crop-q75.jpg 180w 180h, https://zammad.org/media/pages/authors/jn/e7b74340d3-1701860226/jn-270x270-crop-q70.jpg 270w 270h" alt="Foto of Johannes"> <div class="name">Johannes Nickel</div> <div class="label">UX Consultant</div> <blockquote>Working on Zammad always felt like baking the last piece of the global open source web cake. Now, let’s light a candle and celebrate!</blockquote> </div> <div class="team-grid-entry member"> <img class="avatar" src="https://zammad.org/media/pages/authors/me/d28d58fc69-1701860226/me2-90x90-crop.jpg" sizes="90px" srcset="https://zammad.org/media/pages/authors/me/d28d58fc69-1701860226/me2-90x90-crop-q85.jpg 90w 90h, https://zammad.org/media/pages/authors/me/d28d58fc69-1701860226/me2-180x180-crop-q75.jpg 180w 180h, https://zammad.org/media/pages/authors/me/d28d58fc69-1701860226/me2-270x270-crop-q70.jpg 270w 270h" alt="Foto of Martin"> <div class="name">Martin Edenhofer</div> <div class="label">Founder</div> <blockquote>Zammad is a big deal because it's in a market without an elegant and powerful open source alternative.</blockquote> </div> <div class="team-grid-entry member"> <img class="avatar" src="https://zammad.org/media/pages/authors/rk/3da05e6e15-1701860226/rk-90x90-crop.jpg" sizes="90px" srcset="https://zammad.org/media/pages/authors/rk/3da05e6e15-1701860226/rk-90x90-crop-q85.jpg 90w 90h, https://zammad.org/media/pages/authors/rk/3da05e6e15-1701860226/rk-180x180-crop-q75.jpg 180w 180h, https://zammad.org/media/pages/authors/rk/3da05e6e15-1701860226/rk-270x270-crop-q70.jpg 270w 270h" alt="Foto of Roy"> <div class="name">Roy Kaldung</div> <div class="label">DevOp</div> <blockquote>Using Zammad is like using a desktop application (e. g. push notifications). Every information is shown to me automatically. And with the configurable text modules and all the keyboard shortcuts I’m able to focus on my regular daily job. Just try it!</blockquote> </div> <div class="team-grid-entry member"> <img class="avatar" src="https://zammad.org/media/pages/authors/rs/5dcf076bdd-1701860226/rs-90x90-crop.jpg" sizes="90px" srcset="https://zammad.org/media/pages/authors/rs/5dcf076bdd-1701860226/rs-90x90-crop-q85.jpg 90w 90h, https://zammad.org/media/pages/authors/rs/5dcf076bdd-1701860226/rs-180x180-crop-q75.jpg 180w 180h, https://zammad.org/media/pages/authors/rs/5dcf076bdd-1701860226/rs-270x270-crop-q70.jpg 270w 270h" alt="Foto of Rolf"> <div class="name">Rolf Schmidt</div> <div class="label">Developer</div> <blockquote>We’ve been extra careful designing a software a lot of people will use every day, all day.</blockquote> </div> <div class="team-grid-entry member"> <img class="avatar" src="https://zammad.org/media/pages/authors/te/6547179386-1701860226/te-90x90-crop.jpg" sizes="90px" srcset="https://zammad.org/media/pages/authors/te/6547179386-1701860226/te-90x90-crop-q85.jpg 90w 90h, https://zammad.org/media/pages/authors/te/6547179386-1701860226/te-180x180-crop-q75.jpg 180w 180h, https://zammad.org/media/pages/authors/te/6547179386-1701860226/te-270x270-crop-q70.jpg 270w 270h" alt="Foto of Thorsten"> <div class="name">Thorsten Eckel</div> <div class="label">Developer</div> <blockquote>Zammad combines the spirit and experience of more than 10 years in open source and ticketing with the energy and synergy of proven and modern web technologies and pulls me as a developer to implement ideas and functionalities that were not possible before.</blockquote> </div> </div> </section> </main> </div> <footer role="contentinfo"> <div class="wrapper"> <nav role="navigation"> <a class="active" href="https://zammad.org/about">About Us</a> <a href="https://zammad.org/imprint">Imprint</a> <a href="https://zammad.org/gdpr">Privacy policy</a> </nav> </div> </footer> <script src="https://zammad.org/assets/js/jquery-2.1.1.min.1734505947.js"></script><script src="https://zammad.org/assets/js/prism.1734505947.js"></script><script src="https://zammad.org/assets/js/autosize.min.1734505947.js"></script><script src="https://zammad.org/assets/js/jquery.caret.min.1734505947.js"></script> <script type="text/javascript"> var _paq = window._paq = window._paq || []; /* tracker methods like "setCustomDimension" should be called before "trackPageView" */ _paq.push(['trackPageView']); _paq.push(['enableLinkTracking']); (function() { var u="https://zammad.matomo.cloud/"; _paq.push(['setTrackerUrl', u+'matomo.php']); _paq.push(['setSiteId', '3']); var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0]; g.type='text/javascript'; g.async=true; g.src='//cdn.matomo.cloud/zammad.matomo.cloud/matomo.js'; s.parentNode.insertBefore(g,s); })(); </script>

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Zammad Community | About Us