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Helpdesk and Ticketing Software for Your Business | Zammad
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<div class="menu-toggle js-toggle-menu"> <span class="icon icon-burger"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#burger" /></svg> </span> </span> <span class="icon icon-close"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#close" /></svg> </span> </span> </div> <div class="menu-right"> <a class="menu-btn btn btn--small" href="https://zammad.com/en/services/webinars">Demo</a> <a href="https://zammad.com/en/getting-started" class="menu-btn btn btn--small btn--cta">Start free trial!</a> </div> </nav></header> <div class="container"> <div class="sections"> <div class="text section text-content" data-theme="Yellow" data-alignment="centered"> <div class="cursive">Get started in minutes,<br class="portrait"> be a winner for years</div> <h1>A Powerful Helpdesk <br class="landscape"> for Great Customer Service</h1> <p>Connect all your communication channels, easily grant user rights, and receive helpful reporting. Have everything under control – and your customers under your spell.</p> <p><a class="btn" href="https://zammad.com/en/getting-started">Start your free trial</a> <a class="btn btn--secondary" href="https://zammad.com/en/services/webinars">Demo</a></p></div><div class="video section"> <figure> <div class="video-holder"> <div class="video-ratio"> <video class="video-element" src="https://zammad.com/media/pages/home/d9be3f9722-1698589022/zammad-intro-en.mp4" alt="Office scene displaying how tasks are completed using the Zammad ticketing system" controls> </video> </div> <div class="video-play"> <img class="video-poster" src="https://zammad.com/media/pages/home/ed774bba40-1698589022/zammad-intro-en-1280x720.jpg" srcset="https://zammad.com/media/pages/home/ed774bba40-1698589022/zammad-intro-en-640x360.jpg 640w 360h, https://zammad.com/media/pages/home/ed774bba40-1698589022/zammad-intro-en-1280x720.jpg 1280w 720h, https://zammad.com/media/pages/home/ed774bba40-1698589022/zammad-intro-en-2560x1440.jpg 1920w 1080h, https://zammad.com/media/pages/home/ed774bba40-1698589022/zammad-intro-en-3840x2160.jpg 1920w 1080h, https://zammad.com/media/pages/home/ed774bba40-1698589022/zammad-intro-en-5120x2880.jpg 1920w 1080h" sizes="100vw"> <span class="icon icon-play video-play-icon"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#play" /></svg> </span> </span> </div> </div> </figure> </div> <div class="text section text-content" data-theme="Yellow" data-alignment="centered"> <div class="cursive">Your fast and knowledgeable helpdesk</div> <h2 id="the-kind-of-support-you-want-to-experience"><a href="#the-kind-of-support-you-want-to-experience">The Kind of Support<br class="landscape"> You Want to Experience</a></h2> <p>Problem? Solved! Zammad helps your team to find the right answers. After all, great customer service makes all the difference: two thirds of all customers have changed providers because of poor support. But your customers are not among them!</p></div><div class="all-features section"> <div class="all-features-controls"> <div class="content-switcher is-active" data-content="helpdesk" data-theme="Yellow">Helpdesk</div> <div class="content-switcher" data-content="productivity" data-theme="Red">Productivity</div> <div class="content-switcher" data-content="integration" data-theme="Blue">Integration</div> </div> <div class="all-features-categories"> <ul class="all-features-category is-active" data-content="helpdesk"> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/checkliste"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/checkliste/8faf08bdb3-1730808092/checklist_icon.png" alt="Checklist Feature in Zammad Icon"> </div> <div class="all-features-preview-title">Checklist</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/historization-of-changes"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/historization-of-changes/16f7e8429c-1698589015/historisierung-von-aenderungen.png" alt="Icon Timeline"> </div> <div class="all-features-preview-title">Historization of Changes</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/individual-fields"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/individual-fields/8a54d3c7b5-1698589014/custom-fields.png" alt="Icon for individually designed fields"> </div> <div class="all-features-preview-title">Individual fields</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/immediate-changes"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/immediate-changes/9657cfbb0d-1698589015/immediate-changes.png" alt="Icon representing speed"> </div> <div class="all-features-preview-title">Immediate Changes</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/individual-lists-and-overviews"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/individual-lists-and-overviews/119eb05bc4-1698589014/individual-lists-and-overviews.png" alt="Illustration showing a list"> </div> <div class="all-features-preview-title">Individual Lists & Overviews</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/chat"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/chat/82423acbc6-1698589015/chat.png" alt="Illustration of two speech bubbles"> </div> <div class="all-features-preview-title">Smart Chat</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/multilingualism"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/multilingualism/f655803a89-1698589015/multilangualism.png" alt="Illustration representing mutliple languages"> </div> <div class="all-features-preview-title">Multilingualism</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/branding"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/branding/34234fbe36-1698589014/branding.png" alt="Illustration of a name badge"> </div> <div class="all-features-preview-title">Branding</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/dashboard"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/dashboard/fa5a2c6455-1698589014/dashboard.png" alt="Dashboard icon"> </div> <div class="all-features-preview-title">Dashboard</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/customer-interface"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/customer-interface/e55ab36dff-1698589014/customer-interface.png" alt="Illustration of a magnifying glass looking for a person"> </div> <div class="all-features-preview-title">Customer Interface</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/vip"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/vip/60c3375057-1698589015/vip.png" alt="Illustration of a crown"> </div> <div class="all-features-preview-title">VIP</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/out-of-office-replacement"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/out-of-office-replacement/ade9730b27-1698589014/out-of-office-assistant-vertreterfunktion.png" alt="Icon of person running away from door"> </div> <div class="all-features-preview-title">Out of office / replacement</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/editor"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/editor/1a4ac83156-1698589014/editor.png" alt="Illustration of a pen"> </div> <div class="all-features-preview-title">Editor</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/sla"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/sla/c2a0642963-1698589015/sla.png" alt=""> </div> <div class="all-features-preview-title">SLA / Escalations</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/mentions"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/mentions/0d9077a875-1698589015/mentions-feature.png" alt=""> </div> <div class="all-features-preview-title">Mentions / Watch</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/archive-import"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/archive-import/a5e44c1944-1698589015/archive-import.png" alt="Icon of a folder and an arrow pointing down"> </div> <div class="all-features-preview-title">Archive Import</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/mobile-view"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/mobile-view/b8babf91fd-1698589014/mobile_view.png" alt=""> </div> <div class="all-features-preview-title">Mobile View</div> </a> </li> </ul> <ul class="all-features-category" data-content="productivity"> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/knowledge-base"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/knowledge-base/36825d0fb7-1698589014/knowledge-base.svg" alt="Book icon"> </div> <div class="all-features-preview-title">Knowledge Base</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/multiple-tasks"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/multiple-tasks/beb1d11114-1698589015/multiple-tasks.png" alt="Illustration of a list with a tick"> </div> <div class="all-features-preview-title">Multiple Tasks</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/autosave"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/autosave/18e1368526-1698589015/autosave.png" alt="Illustration of a sealed box"> </div> <div class="all-features-preview-title">Autosave</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/text-modules"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/text-modules/41d3514022-1698589014/text-modules.png" alt="Icon to illustrate text modules"> </div> <div class="all-features-preview-title">Text modules</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/permanent-marking"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/permanent-marking/ccee4df6c2-1698589015/permanent-marking.png" alt="Illustration of a text marker highlighting text"> </div> <div class="all-features-preview-title">Permanent Marking</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/full-text-search"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/full-text-search/8fdd2c99f5-1698589015/fulltext-search.png" alt="Illustration of a magnifying glass with text"> </div> <div class="all-features-preview-title">Full-text Search</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/detailed-profiles"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/detailed-profiles/085dd50ded-1698589015/customer_information_page.png" alt="Customer Information Icon"> </div> <div class="all-features-preview-title">Customer information page</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/templates"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/templates/080b237477-1698589014/templates.png" alt="Template icon"> </div> <div class="all-features-preview-title">Templates</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/time-recording"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/time-recording/39d4fdbce3-1698589015/zeiterfassung.png" alt="Illustration of a clock"> </div> <div class="all-features-preview-title">Time Accounting</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/tags"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/tags/1505887048-1698589014/tags.png" alt="Illustration of two tags"> </div> <div class="all-features-preview-title">Tags</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/bundle-or-split-tickets"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/bundle-or-split-tickets/0bdb96759c-1698589015/tickets-zusammenfuehren.png" alt="Illustration of two overlapping squares"> </div> <div class="all-features-preview-title">Bundle or split tickets</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/parent-child-relationship"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/parent-child-relationship/6cc65f5a8a-1698589014/verlinkung.png" alt="Illustration of a Link"> </div> <div class="all-features-preview-title">Parent / Child Relationship</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/organization-information-page"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/organization-information-page/35f47d49b8-1698589015/organization_information_page.png" alt="organization information icon"> </div> <div class="all-features-preview-title">Organization Information Page</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/assignment-from-user-to-organization"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/assignment-from-user-to-organization/d2d4dca3a2-1698589015/organisation-kunde-zuordnung.png" alt="Icon of a person standing next to buildings"> </div> <div class="all-features-preview-title">Assigning User to Organization</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/csv-import"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/csv-import/7b72103da3-1698589015/csv.png" alt="CSV icon"> </div> <div class="all-features-preview-title">CSV Import of Users and Organizations</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/editing-conflict-warning"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/editing-conflict-warning/c235ac0db3-1698589014/agenten-anzeigen.png" alt="Icon of magnifying glass looking for person"> </div> <div class="all-features-preview-title">Editing conflict warning</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/groups"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/groups/7730628b9b-1698589015/gruppen.png" alt="Illustration of three people"> </div> <div class="all-features-preview-title">Groups</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/responsive-design"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/responsive-design/05ebd00478-1698589014/responsive-design-icon.png" alt="Icon of a hand with a smartphone"> </div> <div class="all-features-preview-title">Responsive Design</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/core-workflows"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/core-workflows/cf611cf5e9-1698589015/core-workflows-logo.png" alt="Icon of a yellow table with a red Settings symbol"> </div> <div class="all-features-preview-title">Core Workflows</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/duplicate-detection"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/duplicate-detection/7abd0497f0-1698589014/prevent_duplicate_ticket.png" alt="Zammad Feature Duplicate Detection Icon"> </div> <div class="all-features-preview-title">Duplicate Detection</div> </a> </li> </ul> <ul class="all-features-category" data-content="integration"> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/rest-api"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/rest-api/b6248e8475-1698589014/rest.png" alt="REST API icon"> </div> <div class="all-features-preview-title">REST API</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/ldap-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/ldap-integration/5d5bf8bbd5-1698589015/ldap.png" alt="LDAP icon"> </div> <div class="all-features-preview-title">LDAP integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/security"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/security/d20a80b31d-1698589015/sicherheit.png" alt="Illustration of a padlock and shield"> </div> <div class="all-features-preview-title">Security</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/sso"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/sso/e416ed60eb-1698589015/sso.png" alt="Icon representing a Single Sign-on"> </div> <div class="all-features-preview-title">SSO</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/s-mime"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/s-mime/c9ab1e8167-1698589014/s-mime.png" alt="Icon representing S/MIME integration"> </div> <div class="all-features-preview-title">S/MIME</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/external-authentication"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/external-authentication/abf24c2d8d-1698589015/externe-identifizierung.png" alt="Illustration of a Fingerprint"> </div> <div class="all-features-preview-title">External Authentication</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/zammad-migrator"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/zammad-migrator/cb15791216-1698589015/migrator.png" alt="Illustration of two arrows coming together"> </div> <div class="all-features-preview-title">Zammad Migrator</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/sipgate"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/sipgate/43345f327c-1698589015/sipgate_integration.png" alt="Sipgate logo"> </div> <div class="all-features-preview-title">Sipgate Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/placetel"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/placetel/5ebbeb0851-1698589014/placetel_integration.png" alt=""> </div> <div class="all-features-preview-title">Placetel Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/cti-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/cti-integration/cc92f5fc9f-1698589015/cti.png" alt="CTI Logo"> </div> <div class="all-features-preview-title">CTI Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/checkmk-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/checkmk-integration/eaa8f67c7e-1698589015/checkmk_integration.png" alt=""> </div> <div class="all-features-preview-title">Checkmk Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/monit-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/monit-integration/1ad307a246-1698589014/monit.png" alt="Monit Logo"> </div> <div class="all-features-preview-title">Monit Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/nagios-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/nagios-integration/aaa9cc1fa1-1698589015/nagios.png" alt="Nagios Logo"> </div> <div class="all-features-preview-title">Nagios Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/i-doit-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/i-doit-integration/1ebfb0a1c0-1698589015/i-doit.png" alt="Logo i-doit"> </div> <div class="all-features-preview-title">i-doit Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/icinga-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/icinga-integration/1a5a80b2dd-1698589015/icinga_integration.png" alt=""> </div> <div class="all-features-preview-title">icinga Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/clearbit-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/clearbit-integration/3be68b6be2-1698589014/clearbit_integration.png" alt=""> </div> <div class="all-features-preview-title">Clearbit Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/exchange-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/exchange-integration/30a1ee4e8f-1698589015/microsoft_exchange_integration.png" alt=""> </div> <div class="all-features-preview-title">Exchange Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/telegram-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/telegram-integration/6e402bc23a-1698589015/telegram_integration.png" alt=""> </div> <div class="all-features-preview-title">Telegram Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/facebook-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/facebook-integration/73d477e166-1698589015/facebook_integration.png" alt=""> </div> <div class="all-features-preview-title">Facebook Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/ical-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/ical-integration/c010a70839-1698589014/ical_integration.png" alt=""> </div> <div class="all-features-preview-title">iCal Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/twitter-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/twitter-integration/d89d7aa478-1698589015/twitter_integration.png" alt=""> </div> <div class="all-features-preview-title">Twitter Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/sms"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/sms/7a03b3c2ca-1698589014/sms.png" alt="Icon of two speech bubbles"> </div> <div class="all-features-preview-title">SMS</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/webhooks"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/webhooks/2cb353855b-1698589015/webhooks-2.png" alt="Webhooks icon"> </div> <div class="all-features-preview-title">Webhooks</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/grafana-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/grafana-integration/bf28692069-1698589015/grafana_integration.png" alt=""> </div> <div class="all-features-preview-title">Grafana Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/kibana-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/kibana-integration/f54f1a199d-1698589015/kibana_integration.png" alt=""> </div> <div class="all-features-preview-title">Kibana Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/github-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/github-integration/676e352582-1698589014/git-hub.png" alt=""> </div> <div class="all-features-preview-title">GitHub Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/gitlab-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/gitlab-integration/693fc93d4d-1698589015/gitlab_integration.png" alt=""> </div> <div class="all-features-preview-title">GitLab Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/microsoft-365"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/microsoft-365/99cbfe67fd-1698589015/365_integration.png" alt=""> </div> <div class="all-features-preview-title">Microsoft 365</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/slack-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/slack-integration/90aaaf98d7-1698589015/slack_integration.png" alt=""> </div> <div class="all-features-preview-title">Slack Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/microsoft-teams-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/microsoft-teams-integration/af2ec5aa59-1698589015/microsoft_teams_integration.png" alt=""> </div> <div class="all-features-preview-title">Microsoft Teams Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/pgp"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/pgp/615f2b2d94-1698589015/pgp.png" alt=""> </div> <div class="all-features-preview-title">PGP</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/two-factor-authentication"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/two-factor-authentication/c666d6b9fe-1698589015/2fa.png" alt="2FA Feature Icon"> </div> <div class="all-features-preview-title">Two-Factor Authentication</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/skyvia"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/skyvia/6a9d06819a-1700212871/skyvia_icon.png" alt="Skyvia Icon"> </div> <div class="all-features-preview-title">Skyvia Connector</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/whatsapp-business-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/whatsapp-business-integration/ba8555b0c6-1713271888/whatsapp_business.png" alt=""> </div> <div class="all-features-preview-title">WhatsApp Business Integration</div> </a> </li> </ul> </div> <a class="all-features-more more more--centered" href="https://zammad.com/en/product/features">View all features<span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span> </span></a> </div> <div class="text section text-content" data-theme="Yellow" data-alignment="centered"> <div class="cursive">Zammad means together</div> <h2 id="get-inspired-by-our-success-stories"><a href="#get-inspired-by-our-success-stories">Get Inspired by Our Success Stories</a></h2> <p>Together we write success stories. Since its launch in 2016, hundreds of companies have already opted for Zammad's ticket system - and no one has regretted it!</p></div><div class="quotes section js-quotes"> <div class="quotes-slider js-scroller"> <blockquote class="quote js-quote" data-i="0"> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <img class="quote-customer-logo" src="https://zammad.com/media/pages/customer-database/amnesty-international/1326516235-1728394609/amnesty-international.svg" alt="Amnesty International"> <div class="quote-text"><p>There are three words that describe Zammad perfectly: intuitive, quick, and easy. The switch has definitely paid off: Zammad offers us more possibilities than we originally expected!</p></div> <footer class="quote-author">Stephan Heffner, Spokesperson of the Internet Commission, Amnesty International</footer> </blockquote> <blockquote class="quote js-quote" data-i="1"> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <img class="quote-customer-logo" src="https://zammad.com/media/pages/customer-database/gansel-rechtsanwalte/9ebd967bde-1728394609/logo_gr_quadrat-3.svg" alt="Gansel Rechtsanwälte"> <div class="quote-text"><p>This is the only Customer Support team I like calling. At Zammad, you always have a knowledgeable employee on the phone who is friendly and competent and acts quickly. This is really personal and makes an enormous difference!</p></div> <footer class="quote-author">René Gerasch, Head of Customer Support, Gansel Rechtsanwälte</footer> </blockquote> <blockquote class="quote js-quote" data-i="2"> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <img class="quote-customer-logo" src="https://zammad.com/media/pages/customer-database/myposter/dab1c6ccb7-1728394609/myposter.svg" alt="myposter"> <div class="quote-text"><p>Zammad is intuitive, clean, and provides great structure. This allows us to focus on what is most important: the customer.</p></div> <footer class="quote-author">Laura Gamez Morales, Head of Customer Service, myposter</footer> </blockquote> <blockquote class="quote js-quote" data-i="3"> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <img class="quote-customer-logo" src="https://zammad.com/media/pages/customer-database/city-of-neuwied/ec1a6deee0-1728394610/logo-stadt-neuwied.svg" alt="City of Neuwied"> <div class="quote-text"><p>Our IT helpdesk has been working with Zammad for a long time. Now, Zammad is also helping other organizational units of the administration to advance the digitization of internal processes and, for example, to digitally process and document requests/orders to janitors, building management, personnel management, or even time recording.</p></div> <footer class="quote-author">Gerhard Wingender, Office for IT, Neuwied Municipality</footer> </blockquote> </div> <div class="quotes-pagination"> <div class="quotes-pagination-button js-pagination-button is-active" data-i="0"></div> <div class="quotes-pagination-button js-pagination-button" data-i="1"></div> <div class="quotes-pagination-button js-pagination-button" data-i="2"></div> <div class="quotes-pagination-button js-pagination-button" data-i="3"></div> </div> <div class="quotes-arrow quotes-arrow--prev js-prev"><span class="icon icon-arrow-left"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-left" /></svg> </span> </span></div> <div class="quotes-arrow quotes-arrow--next js-next is-active"><span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span> </span></div> </div><div class="more-button-section section"> <p><a class="more more--block" href="https://zammad.com/en/customers">View all Customer Stories<span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span></span></a></p></div> <div class="text section text-content" data-theme="Yellow" data-alignment="centered"> <div class="cursive">Use Cases for a helpdesk software</div> <h2 id="who-is-zammad-for"><a href="#who-is-zammad-for">Who Is<br class="landscape"> Zammad For?</a></h2> <p>Would Zammad make sense for my company? How can I put this software to use? Easy: Zammad has plenty of wide-ranging features, offering something for everyone!</p></div><div class="use-cases section" data-theme="Yellow"> <a class="use-cases-item" href="https://zammad.com/en/product/product-service-support"> <div class="use-cases-item-media"> <img class="use-cases-item-photo" src="https://zammad.com/media/pages/product/product-service-support/aa8b09e240-1698589014/forklift-preview-640x.jpg" srcset="https://zammad.com/media/pages/product/product-service-support/aa8b09e240-1698589014/forklift-preview-640x.jpg 640w, https://zammad.com/media/pages/product/product-service-support/aa8b09e240-1698589014/forklift-preview-1024x.jpg 1024w, https://zammad.com/media/pages/product/product-service-support/aa8b09e240-1698589014/forklift-preview-1280x.jpg 1280w, https://zammad.com/media/pages/product/product-service-support/aa8b09e240-1698589014/forklift-preview-1600x.jpg 1600w, https://zammad.com/media/pages/product/product-service-support/aa8b09e240-1698589014/forklift-preview-1920x.jpg 1920w" sizes="28.1944444467vw" alt="3d animated forklift" width="640" height="432"> </div> <div class="text-content"> <h2 class="use-cases-item-title">Product / Service Support</h2> <ul class="use-cases-item-benefits"> <li>Reliable information and support</li> <li>Long-term, growing customer relationships</li> <li>Own fields for specific key figures</li> </ul> <div class="use-cases-item-more more">Learn more <span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span> </span></div> </div> </a> <a class="use-cases-item" href="https://zammad.com/en/product/support-for-wholesale-and-retail"> <div class="use-cases-item-media"> <img class="use-cases-item-photo" src="https://zammad.com/media/pages/product/support-for-wholesale-and-retail/64068f7bb1-1698589016/machine-preview-640x.jpg" srcset="https://zammad.com/media/pages/product/support-for-wholesale-and-retail/64068f7bb1-1698589016/machine-preview-640x.jpg 640w, https://zammad.com/media/pages/product/support-for-wholesale-and-retail/64068f7bb1-1698589016/machine-preview-1024x.jpg 1024w, https://zammad.com/media/pages/product/support-for-wholesale-and-retail/64068f7bb1-1698589016/machine-preview-1280x.jpg 1280w, https://zammad.com/media/pages/product/support-for-wholesale-and-retail/64068f7bb1-1698589016/machine-preview-1600x.jpg 1600w, https://zammad.com/media/pages/product/support-for-wholesale-and-retail/64068f7bb1-1698589016/machine-preview-1920x.jpg 1920w" sizes="28.1944444467vw" alt="3d animatied production machine" width="640" height="432"> </div> <div class="text-content"> <h2 class="use-cases-item-title">Support for wholesale and retail</h2> <ul class="use-cases-item-benefits"> <li>Multi-channel communication</li> <li>Connection to existing ERP systems</li> <li>Product-specific overviews</li> </ul> <div class="use-cases-item-more more">Learn more <span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span> </span></div> </div> </a> <a class="use-cases-item" href="https://zammad.com/en/product/zammad-at-the-it-service-desk"> <div class="use-cases-item-media"> <img class="use-cases-item-photo" src="https://zammad.com/media/pages/product/zammad-at-the-it-service-desk/1d194a563e-1698589016/printer-preview-640x.jpg" srcset="https://zammad.com/media/pages/product/zammad-at-the-it-service-desk/1d194a563e-1698589016/printer-preview-640x.jpg 640w, https://zammad.com/media/pages/product/zammad-at-the-it-service-desk/1d194a563e-1698589016/printer-preview-1024x.jpg 1024w, https://zammad.com/media/pages/product/zammad-at-the-it-service-desk/1d194a563e-1698589016/printer-preview-1280x.jpg 1280w, https://zammad.com/media/pages/product/zammad-at-the-it-service-desk/1d194a563e-1698589016/printer-preview-1600x.jpg 1600w, https://zammad.com/media/pages/product/zammad-at-the-it-service-desk/1d194a563e-1698589016/printer-preview-1920x.jpg 1920w" sizes="28.1944444467vw" alt="3d animated printer" width="640" height="432"> </div> <div class="text-content"> <h2 class="use-cases-item-title">Zammad for the IT service desk</h2> <ul class="use-cases-item-benefits"> <li>Self-service and instructions</li> <li>Working with support levels</li> <li>Automation through LDAP/Exchange</li> </ul> <div class="use-cases-item-more more">Learn more <span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span> </span></div> </div> </a> </div><div class="text section text-content" data-theme="Yellow" data-alignment="centered"> <div class="cursive">News on Open Data,<br class="portrait"> New Work, and Helpdesk</div> <h2 id="always-up-to-date-with-the-zammad-blog"><a href="#always-up-to-date-with-the-zammad-blog">Always up to Date With the Zammad Blog</a></h2> <p>What is so great about the Open Source concept? How does a helpdesk work and what are the benefits? What is the idea of New Work all about? Head to the Zammad Blog to find out all of this - and more!</p></div><div class="blog-article-section section"> <a class="article-preview" href="https://zammad.com/en/blog/secure-yor-helpdesk-with-single-sign-on" data-layout="promo"> <div class="article-preview-graphic" style="background: #fac55b"> <div class="article-preview-graphic-ratio image-ratio"> <img class="article-preview-graphic-element" src="https://zammad.com/media/pages/blog/secure-yor-helpdesk-with-single-sign-on/cfb49fc4e1-1744117368/origami-watch-dog-320x.png" srcset="https://zammad.com/media/pages/blog/secure-yor-helpdesk-with-single-sign-on/cfb49fc4e1-1744117368/origami-watch-dog-320x.png 320w, https://zammad.com/media/pages/blog/secure-yor-helpdesk-with-single-sign-on/cfb49fc4e1-1744117368/origami-watch-dog-640x.png 640w, https://zammad.com/media/pages/blog/secure-yor-helpdesk-with-single-sign-on/cfb49fc4e1-1744117368/origami-watch-dog-1280x.png 1280w, https://zammad.com/media/pages/blog/secure-yor-helpdesk-with-single-sign-on/cfb49fc4e1-1744117368/origami-watch-dog-1920x.png 1920w, https://zammad.com/media/pages/blog/secure-yor-helpdesk-with-single-sign-on/cfb49fc4e1-1744117368/origami-watch-dog-2560x.png 2560w" sizes="(max-width: 767px) 100vw, 33vw" alt="" width="320" height="320"> </div> </div> <div class="article-preview-content"> <div class="cursive" style="color: #fac55b">Less Is More</div> <h2 class="article-preview-title">How Single Sign-On Protects Your Helpdesk and Saves Your Team Time</h2> <div class="article-preview-intro">Businesses today use a variety of cloud-based services, and with every new tool comes another set of user accounts and passwords to manage. IT teams are under pressure to meet increasing security demands, while employees struggle to juggle countless logins every day. This costs time and increases security risk. Find out how single sign-on can help.</div> <div class="article-preview-meta"><time class="article-preview-date" datetime="2025-04-09 09:00:00">April 9, 2025</time> <span class="spacer-dot">•</span> Helpdesk</div> </div> </a> <p><a class="more more--block" href="https://zammad.com/en/blog/secure-yor-helpdesk-with-single-sign-on">Read Blog Article<span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span></span></a></p></div> </div> <div class="cta-bar"> <div class="cta-bar-entry cta-bar-entry--cta" data-theme="Black"> <div class="cursive">Signup</div> <div class="cta-bar-entry-text">Together we turn your customers into fans.</div> <a href="https://zammad.com/en/getting-started" class="btn">Start free trial!</a> </div> <div class="cta-bar-entry cta-bar-entry--newsletter" data-theme="Yellow"> <div class="cursive">Newsletter</div> <div 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