CINXE.COM

<!DOCTYPE html> <html lang="en"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge">  <meta charset="utf-8"> <title>Bazaarvoice Status</title> <meta name="description" content="Welcome to Bazaarvoice's home for real-time and historical data on system performance.">  <meta name="HandheldFriendly" content="True"> <meta name="MobileOptimized" content="320"> <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0, maximum-scale=1.0">  <meta name="issued" content="1733252520">  <meta http-equiv="cleartype" content="on">  <style> @font-face { font-family: 'proxima-nova'; src: url('https://dka575ofm4ao0.cloudfront.net/assets/ProximaNovaLight-f0b2f7c12b6b87c65c02d3c1738047ea67a7607fd767056d8a2964cc6a2393f7.eot?host=status.bazaarvoice.com'); src: url('https://dka575ofm4ao0.cloudfront.net/assets/ProximaNovaLight-f0b2f7c12b6b87c65c02d3c1738047ea67a7607fd767056d8a2964cc6a2393f7.eot?host=status.bazaarvoice.com#iefix') format('embedded-opentype'), url('https://dka575ofm4ao0.cloudfront.net/assets/ProximaNovaLight-e642ffe82005c6208632538a557e7f5dccb835c0303b06f17f55ccf567907241.woff?host=status.bazaarvoice.com') format('woff'), url('https://dka575ofm4ao0.cloudfront.net/assets/ProximaNovaLight-0f094da9b301d03292f97db5544142a16f9f2ddf50af91d44753d9310c194c5f.ttf?host=status.bazaarvoice.com') format('truetype'); 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</script> <style> /* BODY BACKGROUND */ /* BODY BACKGROUND */ /* BODY BACKGROUND */ /* BODY BACKGROUND */ /* BODY BACKGROUND */ body, .layout-content.status.status-api .section .example-container .example-opener .color-secondary, .grouped-items-selector, .layout-content.status.status-full-history .history-nav a.current, div[id^="subscribe-modal"] .modal-footer, div[id^="subscribe-modal"], div[id^="updates-dropdown"] .updates-dropdown-section, #uptime-tooltip .tooltip-box { background-color:#FFFFFF; } #uptime-tooltip .pointer-container .pointer-smaller { border-bottom-color:#FFFFFF; } /* PRIMARY FONT COLOR */ /* PRIMARY FONT COLOR */ /* PRIMARY FONT COLOR */ /* PRIMARY FONT COLOR */ body.status, .color-primary, .color-primary:hover, .layout-content.status-index .status-day .update-title.impact-none a, .layout-content.status-index .status-day .update-title.impact-none a:hover, .layout-content.status-index .timeframes-container .timeframe.active, .layout-content.status-full-history .month .incident-container .impact-none, .layout-content.status.status-index .incidents-list .incident-title.impact-none a, .incident-history .impact-none, .layout-content.status .grouped-items-selector.inline .grouped-item.active, .layout-content.status.status-full-history .history-nav a.current, .layout-content.status.status-full-history .history-nav a:not(.current):hover, div[id^="subscribe-modal"] .modal-header .close, .grouped-item-label, #uptime-tooltip .tooltip-box .tooltip-content .related-events .related-event a.related-event-link { color:#121B31; 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.layout-content.status.status-index .status-day .update-title.impact-maintenance a:hover, .layout-content.status.status-index .page-status.status-maintenance, .layout-content.status.status-index .unresolved-incident.impact-maintenance .incident-title, .layout-content.status.status-index .scheduled-incidents-container .tab { background-color:#4C60F6; } .layout-content.status-index .components-statuses .component-container.status-blue:after, .layout-content.status-full-history .month .incident-container .impact-maintenance, .layout-content.status-incident .incident-name.impact-maintenance, .layout-content.status.status-index .incidents-list .incident-title.impact-maintenance a, .status-blue .icon-indicator, .incident-history .impact-maintenance, .components-container .component-inner-container.status-blue .component-status, .components-container .component-inner-container.status-blue .icon-indicator { color:#4C60F6; } .layout-content.status.status-index .unresolved-incident.impact-maintenance .updates, .layout-content.status.status-index .scheduled-incidents-container { border-color:#4C60F6; } /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ .layout-content.status.status-index .page-status.status-none { background-color:#00D0B4; } .layout-content.status-index .components-statuses .component-container.status-green:after, .status-green .icon-indicator, .components-container .component-inner-container.status-green .component-status, .components-container .component-inner-container.status-green .icon-indicator { color:#00D0B4; } /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ a, a:hover, .layout-content.status-index .page-footer span a:hover, .layout-content.status-index .timeframes-container .timeframe:not(.active):hover, .layout-content.status-incident .subheader a:hover { color:#00D0B4; } .flat-button, .masthead .updates-dropdown-container .show-updates-dropdown, .layout-content.status-full-history .show-filter.open { background-color:#00D0B4; } /* CUSTOM COLOR OVERRIDES FOR UPTIME SHOWCASE */ .components-section .components-uptime-link { color: #7d8597; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .legend-item { color: #7d8597; opacity: 1; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .legend-item.light { color: #7d8597; opacity: 1; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .spacer { background: #7d8597; opacity: 1; } </style>  <link rel="stylesheet" type="text/css" href="//dka575ofm4ao0.cloudfront.net/page_display_customizations-custom_css_externals/55683/external20210206-63-opcryz.css">  <script crossorigin="anonymous" src="https://cdnjs.cloudflare.com/polyfill/v3/polyfill.js"></script>    </head> <body class="status index status-none"> <div class="layout-content status status-index premium"> <div class="masthead-container premium"> <div class="masthead"> <div class="images-container" id="cover-image-container" data-js-hook="images-container"></div> <style> #cover-image-container { background-image:url("//dka575ofm4ao0.cloudfront.net/pages-hero_covers/normal/55790/BV_Banner_2.png"); } @media only screen and (-webkit-min-device-pixel-ratio: 2), only screen and (min-resolution: 192dpi) { #cover-image-container { background-image:url("//dka575ofm4ao0.cloudfront.net/pages-hero_covers/retina/55790/BV_Banner_2.png") !important; } } </style> <div class="text-container"> <span class="page-name font-largest"> <a target="_blank" href="http://www.bazaarvoice.com">Bazaarvoice</a> </span> <div class="updates-dropdown-container" data-js-hook="updates-dropdown-container"> <a href="#" data-js-hook="show-updates-dropdown" id="show-updates-dropdown" class="show-updates-dropdown" aria-label="Subscribe to updates" aria-expanded="false" aria-haspopup="dialog" role="button"> </a>  <div class="updates-dropdown" data-js-hook="updates-dropdown" id="updates-dropdown" style="display:none"> <div class="updates-dropdown-nav nav-items-5" role="tablist" aria-label="Subscribe to updates"> <a href="#updates-dropdown-email" aria-controls="updates-dropdown-email" aria-label="Subscribe via email" role="tab" aria-selected="true" id="updates-dropdown-email-btn"> <span class="icon-container email"> </a> <a href="#updates-dropdown-sms" aria-controls="updates-dropdown-sms" aria-label="Subscribe via SMS" role="tab" id="updates-dropdown-sms-btn"> <span class="icon-container sms"> </a> <a href="#updates-dropdown-support" aria-controls="updates-dropdown-support" aria-label="Contact support" role="tab" id="updates-dropdown-support-btn"> <span class="icon-container support"> </a> <a href="#updates-dropdown-atom" aria-controls="updates-dropdown-atom" aria-label="Subscribe via RSS" role="tab" id="updates-dropdown-atom-btn"> <span class="icon-container rss"> </a> <button data-js-hook="updates-dropdown-close" aria-label="Close subscribe form" id="updates-dropdown-close-btn"> x </button> </div> <div class="updates-dropdown-sections-container"> <div class="updates-dropdown-section email" id="updates-dropdown-email" style="display:none" role="tabpanel" aria-labelledby="updates-dropdown-email-btn"> <div class="directions"> Get email notifications whenever Bazaarvoice <strong>creates</strong>, <strong>updates</strong> or <strong>resolves</strong> an incident. </div> <form id="subscribe-form-email" action="/subscriptions/new-email" accept-charset="UTF-8" data-remote="true" method="post"> <input type="hidden" name="email_otp_verify_flow" id="email_otp_verify_flow" value="false" autocomplete="off" />  <label for="email">Email address:</label> <input name="email" id="email" type="text" class="full-width" data-js-hook="email-notification-field" autocomplete="email"> <input name="email_otp_auth_token" type='hidden' id="email-otp-token-field"> <div class="opt-container-section" id="email-otp-container", style="display:none" > <label for="email-otp">Enter OTP:</label> <input name="otp" id="email-otp" type="text" value="" class="prepend full-width"> <p id="email-otp-timer">Resend OTP in: <span id="email-otp-countdown"></span> seconds </p> <p id="resend-email-otp"> Didn't receive the OTP? <a href="#" id="resend-email-otp-btn" >Resend OTP </a> </p> </div> <input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off" /> <input type="submit" value="Subscribe via Email" class="flat-button full-width g-recaptcha" id="subscribe-btn-email" data-disabled-text="Subscribing..." data-sitekey=6LdTS8AUAAAAAOIbCKoCAP4LQku1olYGrywPTaZz data-callback="submitNewEmailSubscriber" data-error-callback="emailSubscriberCaptchaError" > <div class="terms_and_privacy_information bottom small"> This site is protected by reCAPTCHA and the Google <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a> apply.</div> </form> </div> <div class="updates-dropdown-section phone" id="updates-dropdown-sms" style="display:none" role="tabpanel" aria-labelledby="updates-dropdown-sms-btn"> <div class="directions"> Get text message notifications whenever Bazaarvoice <strong>creates</strong> or <strong>resolves</strong> an incident. </div> <form id="subscribe-form-sms" action="/subscriptions/new-sms" accept-charset="UTF-8" data-remote="true" method="post"> <input type="hidden" name="otp_verify_flow" id="otp_verify_flow" value="false" autocomplete="off" /> <input type="hidden" name="subscriber_code" id="subscriber_code" value="" autocomplete="off" /> <div class="control-group"> <div class="controls externalities-sms-container">  <label for="phone-country">Country code:</label> <div id="phone-number-country-code" class="phone-country-wrapper" data-otp-enabled="false"> <select name="phone_country" id="phone-country" data-js-hook="phone-country" class="phone-country"><option value="af" data-otp-enabled="false" >Afghanistan (+93)</option> <option value="al" data-otp-enabled="false" >Albania (+355)</option> <option value="dz" data-otp-enabled="false" >Algeria (+213)</option> <option value="as" data-otp-enabled="false" >American Samoa (+1)</option> <option value="ad" data-otp-enabled="false" >Andorra (+376)</option> <option value="ao" data-otp-enabled="false" >Angola (+244)</option> <option value="ai" data-otp-enabled="false" >Anguilla (+1)</option> <option value="ag" data-otp-enabled="false" >Antigua and Barbuda (+1)</option> <option value="ar" data-otp-enabled="false" >Argentina (+54)</option> <option value="am" data-otp-enabled="false" >Armenia (+374)</option> <option value="aw" data-otp-enabled="false" >Aruba (+297)</option> <option value="au" data-otp-enabled="false" >Australia/Cocos/Christmas Island (+61)</option> <option value="at" data-otp-enabled="false" >Austria (+43)</option> <option value="az" data-otp-enabled="false" >Azerbaijan (+994)</option> <option value="bs" data-otp-enabled="false" >Bahamas (+1)</option> <option value="bh" data-otp-enabled="false" >Bahrain (+973)</option> <option value="bd" data-otp-enabled="false" >Bangladesh (+880)</option> <option value="bb" data-otp-enabled="false" >Barbados (+1)</option> <option value="by" data-otp-enabled="false" >Belarus (+375)</option> <option value="be" data-otp-enabled="false" >Belgium (+32)</option> <option value="bz" data-otp-enabled="false" >Belize (+501)</option> <option value="bj" data-otp-enabled="false" >Benin (+229)</option> <option value="bm" data-otp-enabled="false" >Bermuda (+1)</option> <option value="bo" data-otp-enabled="false" >Bolivia (+591)</option> <option value="ba" data-otp-enabled="false" >Bosnia and Herzegovina (+387)</option> <option value="bw" data-otp-enabled="false" >Botswana (+267)</option> <option value="br" data-otp-enabled="false" >Brazil (+55)</option> <option value="bn" data-otp-enabled="false" >Brunei (+673)</option> <option value="bg" data-otp-enabled="false" >Bulgaria (+359)</option> <option value="bf" data-otp-enabled="false" >Burkina Faso (+226)</option> <option value="bi" data-otp-enabled="false" >Burundi (+257)</option> <option value="kh" data-otp-enabled="false" >Cambodia (+855)</option> <option value="cm" data-otp-enabled="false" >Cameroon (+237)</option> <option value="ca" data-otp-enabled="false" >Canada (+1)</option> <option value="cv" data-otp-enabled="false" >Cape Verde (+238)</option> <option value="ky" data-otp-enabled="false" >Cayman Islands (+1)</option> <option value="cf" data-otp-enabled="false" >Central Africa (+236)</option> <option value="td" data-otp-enabled="false" >Chad (+235)</option> <option value="cl" data-otp-enabled="false" >Chile (+56)</option> <option value="cn" data-otp-enabled="false" >China (+86)</option> <option value="co" data-otp-enabled="false" >Colombia (+57)</option> <option value="km" data-otp-enabled="false" >Comoros (+269)</option> <option value="cg" data-otp-enabled="false" >Congo (+242)</option> <option value="cd" data-otp-enabled="false" >Congo, Dem Rep (+243)</option> <option value="cr" data-otp-enabled="false" >Costa Rica (+506)</option> <option value="hr" data-otp-enabled="false" >Croatia (+385)</option> <option value="cy" data-otp-enabled="false" >Cyprus (+357)</option> <option value="cz" data-otp-enabled="false" >Czech Republic (+420)</option> <option value="dk" data-otp-enabled="false" >Denmark (+45)</option> <option value="dj" data-otp-enabled="false" >Djibouti (+253)</option> <option value="dm" data-otp-enabled="false" >Dominica (+1)</option> <option value="do" data-otp-enabled="false" >Dominican Republic (+1)</option> <option value="eg" data-otp-enabled="false" >Egypt (+20)</option> <option value="sv" data-otp-enabled="false" >El Salvador (+503)</option> <option value="gq" data-otp-enabled="false" >Equatorial Guinea (+240)</option> <option value="ee" data-otp-enabled="false" >Estonia (+372)</option> <option value="et" data-otp-enabled="false" >Ethiopia (+251)</option> <option value="fo" data-otp-enabled="false" >Faroe Islands (+298)</option> <option value="fj" data-otp-enabled="false" >Fiji (+679)</option> <option value="fi" data-otp-enabled="false" >Finland/Aland Islands (+358)</option> <option value="fr" data-otp-enabled="false" >France (+33)</option> <option value="gf" data-otp-enabled="false" >French Guiana (+594)</option> <option value="pf" data-otp-enabled="false" >French Polynesia (+689)</option> <option value="ga" data-otp-enabled="false" >Gabon (+241)</option> <option value="gm" data-otp-enabled="false" >Gambia (+220)</option> <option value="ge" data-otp-enabled="false" >Georgia (+995)</option> <option value="de" data-otp-enabled="false" >Germany (+49)</option> <option value="gh" data-otp-enabled="false" >Ghana (+233)</option> <option value="gi" data-otp-enabled="false" >Gibraltar (+350)</option> <option value="gr" data-otp-enabled="false" >Greece (+30)</option> <option value="gl" data-otp-enabled="false" >Greenland (+299)</option> <option value="gd" data-otp-enabled="false" >Grenada (+1)</option> <option value="gp" data-otp-enabled="false" >Guadeloupe (+590)</option> <option value="gu" data-otp-enabled="false" >Guam (+1)</option> <option value="gt" data-otp-enabled="false" >Guatemala (+502)</option> <option value="gn" data-otp-enabled="false" >Guinea (+224)</option> <option value="gy" data-otp-enabled="false" >Guyana (+592)</option> <option value="ht" data-otp-enabled="false" >Haiti (+509)</option> <option value="hn" data-otp-enabled="false" >Honduras (+504)</option> <option value="hk" data-otp-enabled="false" >Hong Kong (+852)</option> <option value="hu" data-otp-enabled="false" >Hungary (+36)</option> <option value="is" data-otp-enabled="false" >Iceland (+354)</option> <option value="in" data-otp-enabled="false" >India (+91)</option> <option value="id" data-otp-enabled="false" >Indonesia (+62)</option> <option value="iq" data-otp-enabled="false" >Iraq (+964)</option> <option value="ie" data-otp-enabled="false" >Ireland (+353)</option> <option value="il" data-otp-enabled="false" >Israel (+972)</option> <option value="it" data-otp-enabled="false" >Italy (+39)</option> <option value="jm" data-otp-enabled="false" >Jamaica (+1)</option> <option value="jp" data-otp-enabled="false" >Japan (+81)</option> <option value="jo" data-otp-enabled="false" >Jordan (+962)</option> <option value="ke" data-otp-enabled="false" >Kenya (+254)</option> <option value="kr" data-otp-enabled="false" >Korea, Republic of (+82)</option> <option value="xk" data-otp-enabled="false" >Kosovo (+383)</option> <option value="kw" data-otp-enabled="false" >Kuwait (+965)</option> <option value="kg" data-otp-enabled="false" >Kyrgyzstan (+996)</option> <option value="la" data-otp-enabled="false" >Laos (+856)</option> <option value="lv" data-otp-enabled="false" >Latvia (+371)</option> <option value="lb" data-otp-enabled="false" >Lebanon (+961)</option> <option value="ls" data-otp-enabled="false" >Lesotho (+266)</option> <option value="lr" data-otp-enabled="false" >Liberia (+231)</option> <option value="ly" data-otp-enabled="false" >Libya (+218)</option> <option value="li" data-otp-enabled="false" >Liechtenstein (+423)</option> <option value="lt" data-otp-enabled="false" >Lithuania (+370)</option> <option value="lu" data-otp-enabled="false" >Luxembourg (+352)</option> <option value="mo" data-otp-enabled="false" >Macao (+853)</option> <option value="mk" data-otp-enabled="false" >Macedonia (+389)</option> <option value="mg" data-otp-enabled="false" >Madagascar (+261)</option> <option value="mw" data-otp-enabled="false" >Malawi (+265)</option> <option value="my" data-otp-enabled="false" >Malaysia (+60)</option> <option value="mv" data-otp-enabled="false" >Maldives (+960)</option> <option value="ml" data-otp-enabled="false" >Mali (+223)</option> <option value="mt" data-otp-enabled="false" >Malta (+356)</option> <option value="mq" data-otp-enabled="false" >Martinique (+596)</option> <option value="mr" data-otp-enabled="false" >Mauritania (+222)</option> <option value="mu" data-otp-enabled="false" >Mauritius (+230)</option> <option value="mx" data-otp-enabled="false" >Mexico (+52)</option> <option value="mc" data-otp-enabled="false" >Monaco (+377)</option> <option value="mn" data-otp-enabled="false" >Mongolia (+976)</option> <option value="me" data-otp-enabled="false" >Montenegro (+382)</option> <option value="ms" data-otp-enabled="false" >Montserrat (+1)</option> <option value="ma" data-otp-enabled="false" >Morocco/Western Sahara (+212)</option> <option value="mz" data-otp-enabled="false" >Mozambique (+258)</option> <option value="na" data-otp-enabled="false" >Namibia (+264)</option> <option value="np" data-otp-enabled="false" >Nepal (+977)</option> <option value="nl" data-otp-enabled="false" >Netherlands (+31)</option> <option value="nz" data-otp-enabled="false" >New Zealand (+64)</option> <option value="ni" data-otp-enabled="false" >Nicaragua (+505)</option> <option value="ne" data-otp-enabled="false" >Niger (+227)</option> <option value="ng" data-otp-enabled="false" >Nigeria (+234)</option> <option value="no" data-otp-enabled="false" >Norway (+47)</option> <option value="om" data-otp-enabled="false" >Oman (+968)</option> <option value="pk" data-otp-enabled="false" >Pakistan (+92)</option> <option value="ps" data-otp-enabled="false" >Palestinian Territory (+970)</option> <option value="pa" data-otp-enabled="false" >Panama (+507)</option> <option value="py" data-otp-enabled="false" >Paraguay (+595)</option> <option value="pe" data-otp-enabled="false" >Peru (+51)</option> <option value="ph" data-otp-enabled="false" >Philippines (+63)</option> <option value="pl" data-otp-enabled="false" >Poland (+48)</option> <option value="pt" data-otp-enabled="false" >Portugal (+351)</option> <option value="pr" data-otp-enabled="false" >Puerto Rico (+1)</option> <option value="qa" data-otp-enabled="false" >Qatar (+974)</option> <option value="re" data-otp-enabled="false" >Reunion/Mayotte (+262)</option> <option value="ro" data-otp-enabled="false" >Romania (+40)</option> <option value="ru" data-otp-enabled="false" >Russia/Kazakhstan (+7)</option> <option value="rw" data-otp-enabled="false" >Rwanda (+250)</option> <option value="ws" data-otp-enabled="false" >Samoa (+685)</option> <option value="sm" data-otp-enabled="false" >San Marino (+378)</option> <option value="sa" data-otp-enabled="false" >Saudi Arabia (+966)</option> <option value="sn" data-otp-enabled="false" >Senegal (+221)</option> <option value="rs" data-otp-enabled="false" >Serbia (+381)</option> <option value="sc" data-otp-enabled="false" >Seychelles (+248)</option> <option value="sl" data-otp-enabled="false" >Sierra Leone (+232)</option> <option value="sg" data-otp-enabled="false" >Singapore (+65)</option> <option value="sk" data-otp-enabled="false" >Slovakia (+421)</option> <option value="si" data-otp-enabled="false" >Slovenia (+386)</option> <option value="za" data-otp-enabled="false" >South Africa (+27)</option> <option value="es" data-otp-enabled="false" >Spain (+34)</option> <option value="lk" data-otp-enabled="false" >Sri Lanka (+94)</option> <option value="kn" data-otp-enabled="false" >St Kitts and Nevis (+1)</option> <option value="lc" data-otp-enabled="false" >St Lucia (+1)</option> <option value="vc" data-otp-enabled="false" >St Vincent Grenadines (+1)</option> <option value="sd" data-otp-enabled="false" >Sudan (+249)</option> <option value="sr" data-otp-enabled="false" >Suriname (+597)</option> <option value="sz" data-otp-enabled="false" >Swaziland (+268)</option> <option value="se" data-otp-enabled="false" >Sweden (+46)</option> <option value="ch" data-otp-enabled="false" >Switzerland (+41)</option> <option value="tw" data-otp-enabled="false" >Taiwan (+886)</option> <option value="tj" data-otp-enabled="false" >Tajikistan (+992)</option> <option value="tz" data-otp-enabled="false" >Tanzania (+255)</option> <option value="th" data-otp-enabled="false" >Thailand (+66)</option> <option value="tg" data-otp-enabled="false" >Togo (+228)</option> <option value="to" data-otp-enabled="false" >Tonga (+676)</option> <option value="tt" data-otp-enabled="false" >Trinidad and Tobago (+1)</option> <option value="tn" data-otp-enabled="false" >Tunisia (+216)</option> <option value="tr" data-otp-enabled="false" >Turkey (+90)</option> <option value="tc" data-otp-enabled="false" >Turks and Caicos Islands (+1)</option> <option value="ug" data-otp-enabled="false" >Uganda (+256)</option> <option value="ua" data-otp-enabled="false" >Ukraine (+380)</option> <option value="ae" data-otp-enabled="false" >United Arab Emirates (+971)</option> <option value="gb" data-otp-enabled="false" >United Kingdom (+44)</option> <option value="us" data-otp-enabled="false" selected>United States (+1)</option> <option value="uy" data-otp-enabled="false" >Uruguay (+598)</option> <option value="uz" data-otp-enabled="false" >Uzbekistan (+998)</option> <option value="ve" data-otp-enabled="false" >Venezuela (+58)</option> <option value="vn" data-otp-enabled="false" >Vietnam (+84)</option> <option value="vg" data-otp-enabled="false" >Virgin Islands, British (+1)</option> <option value="vi" data-otp-enabled="false" >Virgin Islands, U.S. (+1)</option> <option value="ye" data-otp-enabled="false" >Yemen (+967)</option> <option value="zm" data-otp-enabled="false" >Zambia (+260)</option> <option value="zw" data-otp-enabled="false" >Zimbabwe (+263)</option></select> </div> <label for="phone-number">Phone number:</label> <input name="phone_number" id="phone-number" type="text" class="prepend full-width" data-js-hook="sms-notification-field"> <div class="sms-atl-error" id="sms-atl-error"></div> <div class="clearfix"></div> <div class="opt-container-section" id="otp-container" style="display:none"> <a href="#" id="btn-subcriber-change-number">Change number</a> <label for="otp">Enter OTP:</label> <input name="otp" id="otp" type="text" class="prepend full-width"> <p id="timer">Resend OTP in: <span id="countdown">30</span> seconds </p> <p id="resend"> Didn't receive the OTP? <a href="#" id="resend-otp-btn" >Resend OTP </a> </p> </div> </div> </div> <input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off" /> <input type="submit" value="Subscribe via Text Message" class="flat-button full-width g-recaptcha" id="subscribe-btn-sms" data-disabled-text="Subscribing..." data-sitekey=6LcH-b0UAAAAACVQtMb14LBhflMA9y0Nmu7l_W6d data-callback="submitNewSmsSubscriber" data-error-callback="smsSubscriberCaptchaError"> <div class="terms_and_privacy_information bottom small">Message and data rates may apply. By subscribing you agree to the Atlassian <a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/product-specific-terms#statuspage-specific-terms">Terms of Service</a>, and the Atlassian <a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a>. This site is protected by reCAPTCHA and the Google <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a> apply.</div> </form> </div> <div class="updates-dropdown-section support" id="updates-dropdown-support" style="display:none" role="tabpanel" aria-labelledby="updates-dropdown-support-btn"> Visit our <a target="_blank" href="https://support.bazaarvoice.com">support site</a>. </div> <div class="updates-dropdown-section atom" id="updates-dropdown-atom" role="tabpanel" aria-labelledby="updates-dropdown-atom-btn"> Get the <a href="https://status.bazaarvoice.com/history.atom" target="_blank">Atom Feed</a> or <a href="https://status.bazaarvoice.com/history.rss" target="_blank">RSS Feed</a>. </div> </div> </div> </div> <script> $(function () { const phoneNumberInput = $('#phone-number'); const errorDiv = $('#sms-atl-error') if(errorDiv.length){ function checkSelectedCountry() { const selectedCountry = $('#phone-country').val(); const isOtpEnabled = $('#phone-number-country-code').attr('data-otp-enabled') === 'true'; const form = document.getElementById('subscribe-form-sms'); form.action = '/subscriptions/new-sms'; const isOtpFlow = document.getElementById('otp_verify_flow'); document.getElementById('otp-container').style.display = "none"; if(false && selectedCountry === 'sg') { // Replace 'SG' with the actual value representing Singapore in your select tag phoneNumberInput.prop('disabled', true); errorDiv.html(`Due to new Singapore government regulations, we're currently not supporting text subscriptions in Singapore.<a href="https://community.atlassian.com/t5/Statuspage-articles/Attention-SMS-notifications-will-be-disabled-on-August-1st-2023/ba-p/2424398" target="_blank"> Learn more.</a> <br> Select another method to subscribe.`); } else { phoneNumberInput.prop('readonly', false); errorDiv.html(''); if(false){ if(isOtpEnabled){ document.getElementById('subscribe-btn-sms').value = "Send OTP"; } else { isOtpFlow.value = false; document.getElementById('subscribe-btn-sms').value = "Subscribe via Text Message"; } } } } $('#phone-country').on('change', checkSelectedCountry); checkSelectedCountry(); } }); document.addEventListener('DOMContentLoaded', function() { const dropdown = document.querySelector('#phone-number-country-code .phone-country'); if (dropdown){ const wrapperDiv = document.getElementById('phone-number-country-code'); const selectedOption = dropdown.options[dropdown.selectedIndex]; const otpEnabled = selectedOption.getAttribute('data-otp-enabled'); wrapperDiv.setAttribute('data-otp-enabled', otpEnabled); dropdown.addEventListener('change', function() { const selectedOption = dropdown.options[dropdown.selectedIndex]; const otpEnabled = selectedOption.getAttribute('data-otp-enabled'); wrapperDiv.setAttribute('data-otp-enabled', otpEnabled); }); } }); var countdownTimer; var resendBtn = document.getElementById('resend'); var timer = document.getElementById('timer'); var form = document.getElementById('subscribe-form-sms'); var RESEND_TIMER = 30; $(function() { $('#subscribe-form-sms').on('ajax:success', function(e, data, status, xhr){ const form = this; const action = form.getAttribute('action'); if (data.type === 'success' && data.otp_flow === true) { document.getElementById('subscriber_code').value = data.subscriber_code document.getElementById('otp-container').style.display = "block"; $('#phone-number').prop('readonly', true); var display = document.getElementById('countdown'); disableResend(); startTimer(RESEND_TIMER, display) document.getElementById('subscribe-btn-sms').value = "Verify OTP and Subscribe"; document.getElementById('otp_verify_flow').value = true; form.action = '/subscriptions/verify-otp'; } else if (data.type === 'success' && action.includes('verify')){ document.getElementById('otp-container').style.display = "none"; $('#phone-number').val('').prop('readonly', false); $('#otp').val(''); document.getElementById('subscribe-btn-sms').value = "Send OTP"; document.getElementById('otp_verify_flow').value = false; form.action = '/subscriptions/new-sms'; SP.currentPage.updatesDropdown.hide(); } }); $("#btn-subcriber-change-number").on('click', () => { document.getElementById('otp-container').style.display = "none"; $('#phone-number').prop('readonly', false); document.getElementById('subscribe-btn-sms').value = "Send OTP"; form.action = '/subscriptions/new-sms'; return false }) $('#resend-otp-btn').on('click', function(e) { e.preventDefault(); let phoneNumber = $('#phone-number').val(); let countryCode = $('.phone-country').val(); $.ajax({ type: 'POST', url: "/subscriptions/new-sms", data: { phone_number: phoneNumber, phone_country: countryCode, type: 'resend' }, }).done(function(data) { var messageOptions = (data.type !== undefined && data.type !== null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); var display = document.getElementById('countdown'); disableResend(); timer.style.display = "none" if (data.type === 'success') { startTimer(RESEND_TIMER, display); } }) }); }) function startTimer(duration, display){ var timer = duration, seconds; clearInterval(countdownTimer); countdownTimer = setInterval(function () { seconds = parseInt(timer % 60, 10); display.textContent = seconds; if(--timer < 0){ enableResend(); clearInterval(countdownTimer); } }, 1000); disableResend(); } function enableResend(){ resendBtn.style.display = "block"; timer.style.display = "none" } function disableResend(){ resendBtn.style.display = "none"; timer.style.display = "block" } $(function() { $('#subscribe-form-email').on('submit', function() { var tokenField = document.getElementById('email-otp-token-field'); let page_code = "h24x3lcpg0f8" let key = keyForEmailOtpToken($('#email').val(), page_code); tokenField.value = localStorage.getItem(key); }); }); var emailOtpCountdownTimer; var emailOtpResendBtn = document.getElementById('resend-email-otp'); var emailOtpTimer = document.getElementById('email-otp-timer'); var emailOtpForm = document.getElementById('subscribe-form-email'); var EMAIL_OTP_RESEND_TIMER = 600; $(function() { $('#subscribe-form-email').on('ajax:success', function(e, data, status, xhr){ const form = this; const action = form.getAttribute('action'); if (data.type === 'success' && data.email_otp_verify_flow === true) { document.getElementById('email-otp-container').style.display = "block"; var display = document.getElementById('email-otp-countdown'); display.textContent = EMAIL_OTP_RESEND_TIMER; disableEmailOtpResend(); startEmailOtpTimer(EMAIL_OTP_RESEND_TIMER, display) document.getElementById('subscribe-btn-email').value = "Verify OTP and Subscribe"; document.getElementById('email_otp_verify_flow').value = true; form.action = '/subscriptions/verify-email-otp'; } else if (data.type === 'success' && action.includes('verify')){ let email = $('#email') let page_code = "h24x3lcpg0f8" let key = keyForEmailOtpToken(email.val(), page_code); localStorage.setItem(key, data.email_otp_auth_token); document.getElementById('email-otp-container').style.display = "none"; email.val('').prop('readonly', false); $('#email-otp').val(''); document.getElementById('subscribe-btn-email').value = "Send OTP"; document.getElementById('email_otp_verify_flow').value = false; form.action = '/subscriptions/new-email'; SP.currentPage.updatesDropdown.hide(); } }); $('#resend-email-otp-btn').on('click', function(e) { e.preventDefault(); let email = $('#email').val(); $.ajax({ type: 'POST', url: "/subscriptions/new-email", data: { email: email }, }).done(function(data) { var messageOptions = (data.type !== undefined && data.type !== null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); if (data.type === 'success') { var display = document.getElementById('email-otp-countdown'); display.textContent = EMAIL_OTP_RESEND_TIMER; disableEmailOtpResend(); emailOtpTimer.style.display = "none" startEmailOtpTimer(EMAIL_OTP_RESEND_TIMER, display); } }) }); }) function startEmailOtpTimer(duration, display){ var timer = duration, seconds; clearInterval(emailOtpCountdownTimer); emailOtpCountdownTimer = setInterval(function () { seconds = parseInt(timer, 10); display.textContent = seconds; if(--timer < 0){ enableEmailOtpResend(); clearInterval(emailOtpCountdownTimer); } }, 1000); disableEmailOtpResend(); } function enableEmailOtpResend(){ emailOtpResendBtn.style.display = "block"; emailOtpTimer.style.display = "none" } function disableEmailOtpResend(){ emailOtpResendBtn.style.display = "none"; emailOtpTimer.style.display = "block" } function keyForEmailOtpToken(email, pageCode) { return email + '|' + pageCode+ '|SUBSCRIBE_VIA_EMAIL'; } </script> </div> </div> </div>  <div class="container"> <div class="page-status status-none"> <span class="status font-large"> All Systems Operational </span> <span class="last-updated-stamp font-small"></span> </div> <div class="components-section font-regular"> <i class="component-status hidden major_outage"></i> <div class="components-uptime-link history-footer-link"> Uptime over the past <var data-var="num" data-pluralize="90">90</var> days. <a href="/uptime">View historical uptime.</a> </div> <div class="components-container one-column"> <div class="component-container border-color is-group "> <div data-component-id="6vz2lzfmwvgx" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Conversations Platform" tabindex="0"></span> <span> Conversations Platform </span> </span> <span class="tooltip-base tool" title="The heart of our holistic platform, Ratings &amp; Reviews empowers your customers to share their opinions and experiences, wherever they shop and enables you to reach more people and influence more purchases.">?</span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. Click to see the status of the individual children." > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-6vz2lzfmwvgx" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00d0b4" role="tab" class="uptime-day component-6vz2lzfmwvgx day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#00d0b4" role="tab" class="uptime-day component-6vz2lzfmwvgx day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#00d0b4" role="tab" class="uptime-day component-6vz2lzfmwvgx day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#00d0b4" role="tab" class="uptime-day component-6vz2lzfmwvgx 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aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-tbtwgrkw2fbr"> <span id="uptime-percent-tbtwgrkw2fbr"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="rp0n2kz6zbcz" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Content Submission </span> <span class="tooltip-base tool" title="Functionality that controls the ability of client&apos;s users to submit reviews via PIE, from product pages or via any other configured method of content submission">?</span> <span class="component-status " title="" > Operational </span> 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class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-rp0n2kz6zbcz"> <span id="uptime-percent-rp0n2kz6zbcz"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="84bx898tjr3q" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Syndication </span> <span class="tooltip-base tool" title="The infrastructure that drives the syndication of content between clients within and outside the Bazaarvoice network">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial 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width="3" x="425" y="0" fill="#00d0b4" role="tab" class="uptime-day component-84bx898tjr3q day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-84bx898tjr3q day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-84bx898tjr3q day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-84bx898tjr3q day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-84bx898tjr3q day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-84bx898tjr3q"> <span id="uptime-percent-84bx898tjr3q"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="5tkzm20gyyr8" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> API Services </span> <span class="tooltip-base tool" title="Bazaarvoice API service used to service API calls from clients for content">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-5tkzm20gyyr8" 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aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-5tkzm20gyyr8 day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-5tkzm20gyyr8 day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-5tkzm20gyyr8 day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-5tkzm20gyyr8 day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-5tkzm20gyyr8"> <span id="uptime-percent-5tkzm20gyyr8"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="6wcwl0nw6mtd" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Moderation Service </span> <span class="tooltip-base tool" title="The infrastructure that controls the flow of content submitted by customers of our clients to the moderation team">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-6wcwl0nw6mtd" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" 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class="uptime-day component-6wcwl0nw6mtd day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-6wcwl0nw6mtd day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-6wcwl0nw6mtd day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-6wcwl0nw6mtd day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-6wcwl0nw6mtd"> <span id="uptime-percent-6wcwl0nw6mtd"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="5zvhcqtwy92y" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Email Notifications </span> <span class="tooltip-base tool" title="The infrastructure that is used to send PIE and Follow Up PIE. This does not include the processing of PIE feeds.">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-5zvhcqtwy92y" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00d0b4" role="tab" class="uptime-day component-5zvhcqtwy92y day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#00d0b4" role="tab" class="uptime-day component-5zvhcqtwy92y day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#00d0b4" role="tab" class="uptime-day component-5zvhcqtwy92y day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#00d0b4" 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component-5zvhcqtwy92y day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-5zvhcqtwy92y"> <span id="uptime-percent-5zvhcqtwy92y"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="5bq792b3lc4d" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> SEO Service </span> <span class="tooltip-base tool" title="All components of the service that powers Bazaarvoice SEO offerings including SEO feeds">?</span> <span class="component-status " title="" > Operational </span> <span class="tool 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class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-5bq792b3lc4d"> <span id="uptime-percent-5bq792b3lc4d"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="xkk04b6f754x" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Feed Processing </span> <span class="tooltip-base tool" title="The processing of feeds uploaded by clients to SFTP servers. 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class="uptime-day component-xkk04b6f754x day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-xkk04b6f754x"> <span id="uptime-percent-xkk04b6f754x"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="pp45xjmb0kyg" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> SFTP Service </span> <span class="tooltip-base tool" title="Availabilty of our SFTP servers for client uploads or downloads">?</span> <span class="component-status " title="" > Operational </span> <span class="tool 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class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-pp45xjmb0kyg"> <span id="uptime-percent-pp45xjmb0kyg"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="2bsrhm1p7dcj" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Legacy (PRR) Platform" tabindex="0"></span> <span> Legacy (PRR) Platform </span> </span> <span class="tooltip-base tool" 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Click to see the status of the individual children." > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-2bsrhm1p7dcj" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2bsrhm1p7dcj day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2bsrhm1p7dcj day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2bsrhm1p7dcj day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2bsrhm1p7dcj 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tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-2bsrhm1p7dcj"> <span id="uptime-percent-2bsrhm1p7dcj"> <var data-var="uptime-percent">99.93</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container "> <div data-component-id="ztjsszgry7f6" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Content Display </span> <span class="tooltip-base tool" title="Functionality that controls the display of ratings and reviews and other content such as photos on client sites">?</span> <span class="component-status " title="" > 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aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-ztjsszgry7f6"> <span id="uptime-percent-ztjsszgry7f6"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="v0m2czvwjx5c" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Content Submission </span> <span class="tooltip-base tool" title="Functionality that controls the ability of client&apos;s users to submit reviews via PIE, from product pages or via any other configured method of content submission">?</span> <span class="component-status " title="" > Operational </span> 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class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-v0m2czvwjx5c"> <span id="uptime-percent-v0m2czvwjx5c"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="2rh97ghx4dbx" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Syndication </span> <span class="tooltip-base tool" title="The infrastructure that drives the syndication of content between clients within and outside the Bazaarvoice network">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial 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tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="400" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2rh97ghx4dbx day-80" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="405" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2rh97ghx4dbx day-81" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="410" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2rh97ghx4dbx day-82" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="415" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2rh97ghx4dbx day-83" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="420" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2rh97ghx4dbx day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2rh97ghx4dbx day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2rh97ghx4dbx day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2rh97ghx4dbx day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2rh97ghx4dbx day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-2rh97ghx4dbx day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-2rh97ghx4dbx"> <span id="uptime-percent-2rh97ghx4dbx"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="3v9rg0rw79hr" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> API Services </span> <span class="tooltip-base tool" title="Bazaarvoice API service used to service API calls from clients for content">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-3v9rg0rw79hr" 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aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-3v9rg0rw79hr day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-3v9rg0rw79hr day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-3v9rg0rw79hr day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-3v9rg0rw79hr day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-3v9rg0rw79hr"> <span id="uptime-percent-3v9rg0rw79hr"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="nbyzf8y1j73c" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Moderation Service </span> <span class="tooltip-base tool" title="The infrastructure that controls the flow of content submitted by customers of our clients to the moderation team">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-nbyzf8y1j73c" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" 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class="uptime-day component-nbyzf8y1j73c day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-nbyzf8y1j73c day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-nbyzf8y1j73c day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-nbyzf8y1j73c day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-nbyzf8y1j73c"> <span id="uptime-percent-nbyzf8y1j73c"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="wwgmdl4c8bhq" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Email Notifications </span> <span class="tooltip-base tool" title="The infrastructure that is used to send PIE and Follow Up PIE. This does not include the processing of PIE feeds.">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-wwgmdl4c8bhq" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#00d0b4" 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tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="395" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-79" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="400" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-80" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="405" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-81" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="410" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-82" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="415" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-83" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="420" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-wwgmdl4c8bhq day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-wwgmdl4c8bhq"> <span id="uptime-percent-wwgmdl4c8bhq"> <var data-var="uptime-percent">99.42</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="kcv90bvz7dsq" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> SEO Service </span> <span class="tooltip-base tool" title="All components of the service that powers Bazaarvoice SEO offerings">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" 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<rect height="34" width="3" x="425" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kcv90bvz7dsq day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kcv90bvz7dsq day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kcv90bvz7dsq day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kcv90bvz7dsq day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kcv90bvz7dsq day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-kcv90bvz7dsq"> <span id="uptime-percent-kcv90bvz7dsq"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="wdb6gfvp1mpt" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Feed Processing </span> <span class="tooltip-base tool" title="The processing of feeds uploaded by clients to SFTP servers. 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tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#00d0b4" role="tab" class="uptime-day component-mfxssnmystbz day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-mfxssnmystbz day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-mfxssnmystbz day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-mfxssnmystbz day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-mfxssnmystbz day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-mfxssnmystbz"> <span id="uptime-percent-mfxssnmystbz"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="tvbzscvc599b" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Social Commerce" tabindex="0"></span> <span> Social Commerce </span> </span> <span class="tooltip-base tool" title="Related to services and features associated with Curalate and Curations">?</span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. 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width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-8sfd3nh3wqt1 day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-8sfd3nh3wqt1 day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-8sfd3nh3wqt1 day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-8sfd3nh3wqt1 day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-8sfd3nh3wqt1"> <span id="uptime-percent-8sfd3nh3wqt1"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="v3r2c9x6w3hk" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Portal </span> <span class="tooltip-base tool" title="Functionality available in the Curations administrative interface. This does not include log in issues to the Curations portal which are handled by the Bazaarvoice SSO Portal component.">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-v3r2c9x6w3hk" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00d0b4" role="tab" class="uptime-day component-v3r2c9x6w3hk day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#00d0b4" role="tab" class="uptime-day component-v3r2c9x6w3hk day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#00d0b4" role="tab" class="uptime-day component-v3r2c9x6w3hk day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" 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tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="420" y="0" fill="#00d0b4" role="tab" class="uptime-day component-v3r2c9x6w3hk day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#00d0b4" role="tab" class="uptime-day component-v3r2c9x6w3hk day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-v3r2c9x6w3hk day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-v3r2c9x6w3hk day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-v3r2c9x6w3hk day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-v3r2c9x6w3hk day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-v3r2c9x6w3hk"> <span id="uptime-percent-v3r2c9x6w3hk"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="f2sp8vdb8vl9" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Syndication </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div 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width="3" x="425" y="0" fill="#00d0b4" role="tab" class="uptime-day component-f2sp8vdb8vl9 day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-f2sp8vdb8vl9 day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-f2sp8vdb8vl9 day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-f2sp8vdb8vl9 day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-f2sp8vdb8vl9 day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-f2sp8vdb8vl9"> <span id="uptime-percent-f2sp8vdb8vl9"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="hzy6w9vjy69n" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> API Services </span> <span class="tooltip-base tool" title="The infrastructure that drives the syndication of content between clients within the Bazaarvoice network">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" 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component-hzy6w9vjy69n day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-hzy6w9vjy69n day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-hzy6w9vjy69n day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-hzy6w9vjy69n day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-hzy6w9vjy69n day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-hzy6w9vjy69n"> <span id="uptime-percent-hzy6w9vjy69n"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="ngsf9c15g63p" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Moderation Service </span> <span class="tooltip-base tool" title="The infrastructure that controls the flow of content submitted by customers of our clients to the moderation team">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-ngsf9c15g63p" preserveAspectRatio="none" height="34" 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component-jq0pqhqxcwg5 day-83" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="420" y="0" fill="#00d0b4" role="tab" class="uptime-day component-jq0pqhqxcwg5 day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#00d0b4" role="tab" class="uptime-day component-jq0pqhqxcwg5 day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-jq0pqhqxcwg5 day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-jq0pqhqxcwg5 day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-jq0pqhqxcwg5 day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-jq0pqhqxcwg5 day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-jq0pqhqxcwg5"> <span id="uptime-percent-jq0pqhqxcwg5"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="2fsm2zlrzdy8" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Bazaarvoice Portal" tabindex="0"></span> <span> Bazaarvoice Portal </span> </span> <span class="tooltip-base tool" title="Bazaarvoice Portal (https://portal.bazaarvoice.com) where clients can access their Ratings and Review Workbench, Connections Portal and other Bazaarvoice resources.">?</span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. 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tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-2fsm2zlrzdy8"> <span id="uptime-percent-2fsm2zlrzdy8"> <var data-var="uptime-percent">99.9</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container "> <div data-component-id="c01gjc4n5d47" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Portal Applications </span> <span class="tooltip-base tool" title="Includes the applications that are accessible via https://portal.bazaarvoice.com/; i.e. - Monitoring Tools, Reports, Insights, etc.">?</span> <span class="component-status 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aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-c01gjc4n5d47"> <span id="uptime-percent-c01gjc4n5d47"> <var data-var="uptime-percent">99.93</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="57tr743kz3z8" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Try It and Retailer Sampling </span> <span class="tooltip-base tool" title="For brands that access their Sampling program via Portal and utilize a retailer-managed sampling community or Bazaarvoice TryIt community">?</span> <span class="component-status " title="" > Operational </span> <span class="tool 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class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-57tr743kz3z8"> <span id="uptime-percent-57tr743kz3z8"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="9h5fnh9hml2l" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Configuration Hub </span> <span class="tooltip-base tool" title="The interface used by clients to customize the configuration of their Bazaarvoice products">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> 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aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-vm86mjr972ct day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-vm86mjr972ct day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-vm86mjr972ct day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-vm86mjr972ct"> <span id="uptime-percent-vm86mjr972ct"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="c28gv7802kl7" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Connections </span> <span class="tooltip-base tool" title="Functionality available in the Connections administrative interface.">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-c28gv7802kl7" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#f03f5a" role="tab" class="uptime-day component-c28gv7802kl7 day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#f03f5a" role="tab" class="uptime-day 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component-c28gv7802kl7 day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-c28gv7802kl7 day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-c28gv7802kl7 day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-c28gv7802kl7"> <span id="uptime-percent-c28gv7802kl7"> <var data-var="uptime-percent">99.5</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="gg7gtsrr546j" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Brand Edge </span> <span class="tooltip-base tool" title="Functionality available in the Brand Edge administrative interface.">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-gg7gtsrr546j" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00d0b4" role="tab" class="uptime-day component-gg7gtsrr546j day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#00d0b4" role="tab" class="uptime-day component-gg7gtsrr546j day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" 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<rect height="34" width="3" x="415" y="0" fill="#00d0b4" role="tab" class="uptime-day component-gg7gtsrr546j day-83" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="420" y="0" fill="#00d0b4" role="tab" class="uptime-day component-gg7gtsrr546j day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#00d0b4" role="tab" class="uptime-day component-gg7gtsrr546j day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-gg7gtsrr546j day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-gg7gtsrr546j day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-gg7gtsrr546j day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-gg7gtsrr546j day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-gg7gtsrr546j"> <span id="uptime-percent-gg7gtsrr546j"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="82xm9d42jmt4" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Brand Community Sampling" tabindex="0"></span> <span> Brand Community Sampling </span> </span> <span class="tooltip-base tool" title="Includes brands and retailers who have a Branded Sampling Portal with their own sampling communities.">?</span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. Click to see the status of the individual children." > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-82xm9d42jmt4" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00d0b4" role="tab" class="uptime-day component-82xm9d42jmt4 day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#00d0b4" role="tab" class="uptime-day component-82xm9d42jmt4 day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#00d0b4" role="tab" class="uptime-day component-82xm9d42jmt4 day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#00d0b4" role="tab" class="uptime-day component-82xm9d42jmt4 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tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-82xm9d42jmt4"> <span id="uptime-percent-82xm9d42jmt4"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container "> <div data-component-id="kbw1pxprz75p" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Branded Sampling Portal </span> <span class="tooltip-base tool" title="Functionality available in the Sampling administrative interface. This does not include log in issues to the Sampling portal which are handled by the Bazaarvoice SSO Portal component.">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-kbw1pxprz75p" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kbw1pxprz75p day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kbw1pxprz75p day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kbw1pxprz75p day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" 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tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="420" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kbw1pxprz75p day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kbw1pxprz75p day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kbw1pxprz75p day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kbw1pxprz75p day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-kbw1pxprz75p day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" 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content submission">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-5mcrhshyw3m6" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00d0b4" role="tab" class="uptime-day component-5mcrhshyw3m6 day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#00d0b4" role="tab" class="uptime-day component-5mcrhshyw3m6 day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#00d0b4" role="tab" class="uptime-day component-5mcrhshyw3m6 day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#00d0b4" role="tab" class="uptime-day 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width="3" x="425" y="0" fill="#00d0b4" role="tab" class="uptime-day component-dncf8bgnkb95 day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-dncf8bgnkb95 day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-dncf8bgnkb95 day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-dncf8bgnkb95 day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-dncf8bgnkb95 day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-dncf8bgnkb95"> <span id="uptime-percent-dncf8bgnkb95"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="d230hkf61r23" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Support Community" tabindex="0"></span> <span> Support Community </span> </span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. Click to see the status of the individual children." > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-d230hkf61r23" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00d0b4" role="tab" class="uptime-day component-d230hkf61r23 day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#00d0b4" role="tab" class="uptime-day component-d230hkf61r23 day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#00d0b4" role="tab" class="uptime-day component-d230hkf61r23 day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#00d0b4" role="tab" class="uptime-day component-d230hkf61r23 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tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-d230hkf61r23"> <span id="uptime-percent-d230hkf61r23"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container "> <div data-component-id="gg8gjwlddfjr" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Case Submission </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg 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</div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-gg8gjwlddfjr"> <span id="uptime-percent-gg8gjwlddfjr"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="4hk9gqxjdzjy" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Live Chat </span> <span class="tooltip-base tool" title="Chat function in Support Community available to clients who have support questions or issues and need to directly communicate with a Bazaavoice support representative. 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day-78" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="395" y="0" fill="#00d0b4" role="tab" class="uptime-day component-4hk9gqxjdzjy day-79" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="400" y="0" fill="#00d0b4" role="tab" class="uptime-day component-4hk9gqxjdzjy day-80" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="405" y="0" fill="#00d0b4" role="tab" class="uptime-day component-4hk9gqxjdzjy day-81" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="410" y="0" fill="#00d0b4" role="tab" class="uptime-day component-4hk9gqxjdzjy day-82" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="415" y="0" fill="#00d0b4" role="tab" class="uptime-day component-4hk9gqxjdzjy day-83" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> 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component-p120yr4flt10 day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00d0b4" role="tab" class="uptime-day component-p120yr4flt10 day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00d0b4" role="tab" class="uptime-day component-p120yr4flt10 day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00d0b4" role="tab" class="uptime-day component-p120yr4flt10 day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00d0b4" role="tab" class="uptime-day component-p120yr4flt10 day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-p120yr4flt10"> <span id="uptime-percent-p120yr4flt10"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="8r2bz0p3gz8s" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Knowledge" tabindex="0"></span> <span> Knowledge </span> </span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. 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tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-8r2bz0p3gz8s"> <span id="uptime-percent-8r2bz0p3gz8s"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container "> <div data-component-id="10q00n6hy3kb" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Knowledge Base </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg 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</div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-10q00n6hy3kb"> <span id="uptime-percent-10q00n6hy3kb"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="mxcl0hs8t7w9" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Bazaarvoice Developer Portal </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-mxcl0hs8t7w9" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00d0b4" role="tab" class="uptime-day component-mxcl0hs8t7w9 day-0" data-html="true" 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class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color"> <div data-component-id="zmq5d53spwz5" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Partner Integrations </span> <span class="tooltip-base tool" title="Plug-ins for Bazaarvoice partners such as Magento, Demandware, Hybris and Shopify">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-zmq5d53spwz5" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00d0b4" role="tab" class="uptime-day component-zmq5d53spwz5 day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" 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legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-statuses-legend font-small"> <div class="legend-item status-green"> <span class="icon-indicator fa fa-check"></span> Operational </div> <div class="legend-item status-yellow"> <span class="icon-indicator fa fa-minus-square"></span> Degraded Performance </div> <div class="legend-item status-orange"> <span class="icon-indicator fa fa-exclamation-triangle"></span> Partial Outage </div> <div class="breaker"></div> <div class="legend-item status-red"> <span class="icon-indicator fa fa-times"></span> Major Outage </div> <div class="legend-item status-blue"> <span class="icon-indicator fa fa-wrench"></span> Maintenance </div> </div> </div> <script type="text/javascript" charset="utf-8"> function calculateViewbox (dayCount, rectWidth, rectPadding) { var viewBox = []; if (dayCount === 90) { viewBox.push(0); } else { var offset = 90 - dayCount; viewBox.push((offset * rectWidth) + (rectPadding * 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document.querySelector(queryID); if (currentUptime) { // Faster than setting innerHTML to "" then adding nodes var clone = currentUptime.cloneNode(false); var uptimeSpan = document.createElement('span'); uptimeSpan.id = 'uptime-percent-' + values.component uptimeSpan.innerText = values[uptimeKey] clone.appendChild(uptimeSpan); var appendText = document.createTextNode(' % uptime'); clone.appendChild(appendText); currentUptime.parentNode.replaceChild(clone, currentUptime); } } function setDayCount(el, dayCount) { // Faster than setting innerHTML to "" then adding nodes var clone = el.cloneNode(false); var dateSpan = document.createElement('span') dateSpan.className = "availability-time-line-legend-day-count" dateSpan.innerText= dayCount; clone.appendChild(dateSpan); var appendText = document.createTextNode(' days ago'); clone.appendChild(appendText); el.parentNode.replaceChild(clone, el); } function resizeSvgViewBoxes () { var width = window.innerWidth; var columnInfo = 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for (var i = 0; i < uptimeValues.length; i++) { setUptimeValue(uptimeValues[i], uptimeKey) } const uptimeLinkVar = document.querySelector('.components-uptime-link > var') if (uptimeLinkVar) { uptimeLinkVar.innerHTML = dayCount; } } } window.addEventListener('resize', function () { clearTimeout(timeoutId); timeoutId = setTimeout(function () { resizeSvgViewBoxes(); }, delay); }); resizeSvgViewBoxes(); }); </script> <div id="uptime-tooltip"> <div class="pointer-container"> <div class="pointer-larger"></div> <div class="pointer-smaller"></div> </div> <div class="tooltip-box"> <div class="tooltip-content"> <div class="tooltip-close"> <i class="fa fa-times"></i> </div> <div class="date"></div> <div class="outages"> <div class="outage-field major"> <span class="label"> <i class="component-status page-colors text-color major_outage"></i> Major outage </span> <span class="value-hrs"></span> <span class="value-mins"></span> </div> <div class="outage-field partial"> <span class="label"> <i class="component-status page-colors text-color partial_outage"></i> Partial outage </span> <span class="value-hrs"></span> <span class="value-mins"></span> </div> <div class="no-outages-msg"> No downtime recorded on this day. </div> <div class="no-data-msg"> No data exists for this day. </div> <div id="major-outage-group-count" class="outage-count"> <i class="component-status page-colors text-color major_outage"></i> <span class="count"></span> had a major outage. </div> <div id="partial-outage-group-count" class="outage-count"> <i class="component-status page-colors text-color partial_outage"></i> <span class="count"></span> had a partial outage. </div> </div> <div class="related-events"> <h3 id="related-event-header">Related</h3> <ul id="related-events-list"></ul> </div> <div class="no-related-msg"> <p>No incidents or maintenance related to this downtime.</p> </div> </div> </div> </div> <script 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var timeoutId; var monthStrings = [ 'Jan', 'Feb', 'Mar', 'Apr', 'May', 'Jun', 'Jul', 'Aug', 'Sep', 'Oct', 'Nov', 'Dec' ]; var EVENT_MAX_LENGTH = 90; // Detect device (desktop vs. touch device) function touchDevice() { var browser = bowser.getParser(window.navigator.userAgent); // if type is either mobile or tablet, return true return browser.parse().parsedResult.platform.type !== 'desktop'; } // Class is in format day-<number>. Convert to just number function dayNumberFromClass(className) { return parseInt(className.split('-')[1]); } // Class is in format component-<code>. Convert to just code function componentCodeFromClass(className) { return className.split('-')[1]; } // Convert number to string pixel measurement function intToPixels(number) { return number.toString() + 'px'; } function truncate(str) { return str.substring(0, EVENT_MAX_LENGTH) + (str.length > EVENT_MAX_LENGTH ? '...' : ''); } // Tooltip Handling class constructor function UptimeTooltipHandler(frameWidth) { this.visible = false; this.activeDay = { hovered: false }; this.tooltip = document.getElementById('uptime-tooltip'); this.frameWidth = frameWidth === undefined ? window.innerWidth : frameWidth; this.scrolling = false; window.addEventListener('mousemove', this.tooltipListener.bind(this)); window.addEventListener('orientationchange', this.orientationListener.bind(this)); // on tooltip creation, determine whether to display touch-specific controls var tooltipCloseButton = document.querySelector('.tooltip-close'); if (touchDevice()) { var componentsContainer = document.querySelector('.components-container'); componentsContainer.addEventListener('touchstart', this.handleTouch.bind(this)); tooltipCloseButton.addEventListener('touchstart', this.unhoverTooltip.bind(this)); } else { window.addEventListener('resize', this.resizeListener.bind(this)); // classList not supported by IE < 9 tooltipCloseButton.className += ' hidden'; } // Handle toggle of group elements var groupComponents = document.querySelectorAll('[data-js-hook=component-group-opener]'); for (var i = 0; i < groupComponents.length; i++) { groupComponents[i].addEventListener('click', this.hideTooltip.bind(this)); } var tooltipBox = document.querySelector('#uptime-tooltip .tooltip-box'); tooltipBox.addEventListener('mouseenter', this.mouseEnteredTooltip.bind(this)); tooltipBox.addEventListener('mouseleave', this.unhoverTooltip.bind(this)); } document.querySelectorAll('.uptime-day').forEach(function (rect) { rect.addEventListener('focus', function (event) { var tooltipHandler = new UptimeTooltipHandler(); tooltipHandler.updateHoveredDay(event); tooltipHandler.updateTooltip(event); }); rect.addEventListener('blur', function () { var tooltipHandler = new UptimeTooltipHandler(); tooltipHandler.unhoverTooltip(); }); rect.addEventListener('keydown', function (event) { if (event.key === 'Escape' || event.keyCode === 27) { var tooltipHandler = new UptimeTooltipHandler(); tooltipHandler.unhoverTooltip(); } }); }); UptimeTooltipHandler.prototype.tooltipListener = function(event) { if (!this.tooltipHovered) { this.updateHoveredDay(event); this.updateTooltip(event); } } // this handler will accommodate for mobile orientation change UptimeTooltipHandler.prototype.orientationListener = function(event) { // just close the tooltip this.unhoverTooltip(); } UptimeTooltipHandler.prototype.resizeListener = function(event) { this.frameWidth = window.innerWidth; } UptimeTooltipHandler.prototype.handleTouch = function (event) { if (event.target.classList.contains('uptime-day')) { event.stopPropagation(); this.bladeTouched(event); } } UptimeTooltipHandler.prototype.mouseEnteredTooltip = function() { // Necessary to clear the timeout set for closing the tooltip when the mouse // moves off the blade or timeline, so the tooltip isnt closed on hover clearTimeout(timeoutId); // Sets it to null so the timeout can be set later, as clearTimeout only // cancels the timer, and we need to allow it to be reset in the mouse // move handler below timeoutId = null; this.tooltipHovered = true; } UptimeTooltipHandler.prototype.unhoverTooltip = function() { this.tooltipHovered = false; this.activeDay.hovered = false; this.hideTooltip(); } UptimeTooltipHandler.prototype.bladeTouched = function (event) { event.preventDefault(); var classes = event.target.getAttribute('class').split(' '); var componentCode = componentCodeFromClass(classes[1]) var index = dayNumberFromClass(classes[2]); // If open and tapped on same component and day, close tooltip if (this.visible && this.activeDay.component === componentCode && this.activeDay.index === index) { this.hideTooltip(); } else { this.updateHoveredDay(event); this.updateTooltip(event); } } UptimeTooltipHandler.prototype.updateHoveredDay = function(event) { var classes = event.target.getAttribute('class'); // classList doesn't work in IE var onDay = classes != null && classes.split(' ').indexOf('uptime-day') !== -1; if (onDay) { classes = classes.split(' '); var componentCode = componentCodeFromClass(classes[1]); this.activeDay = { index: dayNumberFromClass(classes[2]), component: componentCode, bounds: event.target.getBoundingClientRect(), isGroup: uptimeData[componentCode].component.isGroup, hovered: true } } else { this.activeDay.hovered = false; } } UptimeTooltipHandler.prototype.updateTooltip = function(event) { var classes = event.target.getAttribute('class'); // classList doesn't work in IE var hoveredOnGraphic = classes != null && classes.split(' ').indexOf('availability-time-line-graphic') !== -1; if (this.activeDay.hovered) { this.updateTooltipData(); this.positionTooltip(); } else if (this.visible && !this.activeDay.hovered && !hoveredOnGraphic) { // Important: since this is on mouse move it will be called multiple times // which will clear timeoutId and reset it to the new value, meaning // it is a race condition to cancel it if (!timeoutId) { var _this = this; timeoutId = setTimeout(function() { _this.hideTooltip(); timeoutId = null; }, 250); } } } UptimeTooltipHandler.prototype.updateTooltipData = function() { // Get the data for the day we're hovered on var day = uptimeData[this.activeDay.component].days[this.activeDay.index]; // Update the date for the tooltip var date = new Date(day.date); // Get the component's start date. Note that it will be undefined here unless it is populated in our database var startDay = uptimeData[this.activeDay.component].component.startDate; var startDate = startDay ? new Date(startDay) : null; // Determine whether current date falls before component's start date. var beforeStartDate = startDate ? date.getTime() < startDate.getTime() : false; // UTC necessary since days are passed yyyy-mm-dd, and new Date uses midnight UTC, so local times // are presented as the day before var dateString = date.getUTCDate() + " " + monthStrings[date.getUTCMonth()] + " " + date.getUTCFullYear(); document.querySelector('#uptime-tooltip .date').innerHTML = dateString; // Update the outage fields if (this.activeDay.isGroup) { this.updateGroupOutageFields() } else { this.updateOutageFields(day.outages.p, day.outages.m, day.related_events, beforeStartDate); } } UptimeTooltipHandler.prototype.hoursFromSeconds = function(s) { return Math.floor(s / 3600); } UptimeTooltipHandler.prototype.minutesFromSeconds = function(s) { // If less than a minute, round up to 1 minute to show that some outage existed if (s > 0 && s < 60) { return 1; } // Otherwise use floor return Math.floor((s % 3600) / 60); } UptimeTooltipHandler.prototype.updateGroupOutageFields = function() { // Hide time info document.querySelector('#uptime-tooltip .outage-field.major').style.display = 'none'; document.querySelector('#uptime-tooltip .outage-field.partial').style.display = 'none'; document.querySelector(".related-events h3").style.display = 'none'; document.querySelector('.no-related-msg').style.display = 'none'; var eventList = document.getElementById("related-events-list") var cloneList = eventList.cloneNode(false); eventList.parentNode.replaceChild(cloneList, eventList); var partialCount = 0; var majorCount = 0; /** We were originally using the operationalCount as part of the no outage copy for group components, but ultimately decided not to use it. I opted to leave the variable in place in case we ever decide to use it in the future. */ var operationalCount = 0; var noDataCount = 0; var showcasedComponentsCount = 0; var components = uptimeData[this.activeDay.component].component.group for (var i = 0; i < components.length; i++) { if (!uptimeData[components[i]]) continue; showcasedComponentsCount++; var outages = uptimeData[components[i]].days[this.activeDay.index].outages; var currentDay = uptimeData[components[i]].days[this.activeDay.index]; var currentDate = new Date(currentDay.date); // Get the component's start date. Note that it will be undefined here unless it is populated in our database var startDay = uptimeData[components[i]].component.startDate; var startDate = startDay ? new Date(startDay) : null; if (outages.p) { partialCount += 1; } if (outages.m) { majorCount += 1; } // Only increase operational count if component has data for this day if (!outages.p && !outages.m) { if (startDate && currentDate.getTime() < startDate.getTime()) { noDataCount +=1; } else { operationalCount +=1; } } } document.querySelector('#major-outage-group-count').style.display = majorCount ? 'block' : 'none'; document.querySelector('#partial-outage-group-count').style.display = partialCount ? 'block' : 'none'; document.querySelector('#major-outage-group-count .count').innerText = majorCount + (majorCount === 1 ? " component" : " components"); document.querySelector('#partial-outage-group-count .count').innerText = partialCount + (partialCount === 1 ? " component" : " components "); // Show no data message only if we do not have data for any showcased components in the group var showNoDataMessage = noDataCount === showcasedComponentsCount; // Show no outages message if we have data for the components and no outages in that data document.querySelector('#uptime-tooltip .no-outages-msg').style.display = (majorCount || partialCount || showNoDataMessage) ? 'none' : 'block'; document.querySelector('#uptime-tooltip .no-data-msg').style.display = showNoDataMessage ? 'block' : 'none'; } UptimeTooltipHandler.prototype.updateOutageFields = function(partial, major, relatedEvents, beforeStartDate) { // Hide group info document.querySelector('#major-outage-group-count').style.display = 'none'; document.querySelector('#partial-outage-group-count').style.display = 'none'; // Show the message that no outage present, if none is present if (partial || major || beforeStartDate) { document.querySelector('#uptime-tooltip .no-outages-msg').style.display = 'none'; } else { document.querySelector('#uptime-tooltip .no-outages-msg').style.display = 'block'; } if (beforeStartDate) { document.querySelector('#uptime-tooltip .no-data-msg').style.display = 'block'; } else { document.querySelector('#uptime-tooltip .no-data-msg').style.display = 'none'; } // Update partial outage field if an outage exists, otherwise hide it if (partial) { var hrs = this.hoursFromSeconds(partial); var mins = this.minutesFromSeconds(partial); document.querySelector('#uptime-tooltip .outage-field.partial .value-hrs').innerHTML = hrs.toString() + ' hrs'; document.querySelector('#uptime-tooltip .outage-field.partial .value-mins').innerHTML = mins.toString() + ' mins'; document.querySelector('#uptime-tooltip .outage-field.partial').style.display = 'flex'; } else { document.querySelector('#uptime-tooltip .outage-field.partial').style.display = 'none'; } // Update major outage field if an outage exists, otherwise hide it if (major) { var hrs = this.hoursFromSeconds(major); var mins = this.minutesFromSeconds(major); document.querySelector('#uptime-tooltip .outage-field.major .value-hrs').innerHTML = hrs.toString() + ' hrs'; document.querySelector('#uptime-tooltip .outage-field.major .value-mins').innerHTML = mins.toString() + ' mins'; document.querySelector('#uptime-tooltip .outage-field.major').style.display = 'flex'; } else { document.querySelector('#uptime-tooltip .outage-field.major').style.display = 'none'; } var eventList = document.getElementById("related-events-list") var cloneList = eventList.cloneNode(false); document.querySelector(".related-events h3").style.display = (relatedEvents.length ? 'block' : 'none'); for (var i = 0; i < relatedEvents.length; i++) { var listItem = document.createElement("li"); listItem.className = "related-event"; var anchor = document.createElement("a"); anchor.className = "related-event-link"; anchor.target = "_blank"; anchor.href = window.Routes.incident_path(relatedEvents[i].code); var text = document.createTextNode(truncate(relatedEvents[i].name)); anchor.appendChild(text); listItem.appendChild(anchor); cloneList.appendChild(listItem); } const displayNoRelatedMsg = ((major || partial) && !relatedEvents.length); document.querySelector('.no-related-msg').style.display = (displayNoRelatedMsg ? 'block' : 'none'); eventList.parentNode.replaceChild(cloneList, eventList); } UptimeTooltipHandler.prototype.positionTooltip = function() { this.calculatePointerCenter(); this.calculateBoxPosition(); // show tooltip this.tooltip.style.display = 'block'; // position pointer var pointer = this.tooltip.getElementsByClassName('pointer-container')[0]; pointer.style.left = intToPixels(this.pointerCenter.x - 8); pointer.style.top = intToPixels(this.pointerCenter.y - 5); // position display box var box = this.tooltip.getElementsByClassName('tooltip-box')[0]; box.style.left = intToPixels(this.boxLeft); box.style.top = intToPixels(this.pointerCenter.y + 5); this.visible = true; } UptimeTooltipHandler.prototype.calculatePointerCenter = function() { var bounds = this.activeDay.bounds; var rectLeft = bounds.left + window.pageXOffset; var rectBottom = bounds.bottom + window.pageYOffset; var rectWidth = bounds.right - bounds.left; this.pointerCenter = { x: rectLeft + Math.floor(rectWidth / 2), y: rectBottom + 5 } } UptimeTooltipHandler.prototype.calculateBoxPosition = function() { var sideWidth = 162.5; if (this.pointerCenter.x - sideWidth < 0) { this.boxLeft = 0; } else if (this.pointerCenter.x + sideWidth > this.frameWidth) { this.boxLeft = this.frameWidth - sideWidth * 2; } else { this.boxLeft = this.pointerCenter.x - sideWidth; } } UptimeTooltipHandler.prototype.hideTooltip = function() { this.tooltip.style.display = 'none'; this.visible = false; } new UptimeTooltipHandler(); </script> <div class="incidents-list format-expanded"> <a class="font-largest no-link" id="past-incidents" href="#past-incidents">Past Incidents</a> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Dec <var data-var="date"> 3</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported today.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Dec <var data-var="date"> 2</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Dec <var data-var="date"> 1</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">30</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Nov <var data-var="date">29</var>, <var data-var="year">2024</var></div> <div class="incident-container"> <div class="incident-title impact-none font-large"> <a class="whitespace-pre-wrap" href="/incidents/wvc8jn5fmzr1">Degradation - Q&A features in Workbench</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has restored Q&A features in Workbench, verified that all services are functioning, and is closing this incident.<br /><br />This is the final update.<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br />PHONE:<br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br />SUPPORT COMMUNITY:<br />Go to <a target="_blank" href="https://support.bazaarvoice.com">https://support.bazaarvoice.com</a> and click on the "Open a Case" button to submit a case with your question<br /><br />CHAT:<br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</span> <br> <small> Nov <var data-var='date'>29</var>, <var data-var='time'>14:54</var> CST </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has identified an issue causing Q&A feature degradation in Workbench. Q&A is not appearing in Workbench, and clients are unable to answer questions. Also, R&R and Q&A reports cannot be generated. All clients hosted on cluster 1 (c1) are affected.<br /><br />The root cause has already been determined and a fix has been deployed. Most Q&A functionality is already restored as the system works through the existing backlog. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 29, 2024, 3 PM CST<br /><br />[1273]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>29</var>, <var data-var='time'>10:34</var> CST </small> </div> </div> </div> <div class="incident-container"> <div class="incident-title impact-minor font-large"> <a class="whitespace-pre-wrap" href="/incidents/ydds1gq355zn">Feeds system update</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has confirmed all content has been included in the latest content export feeds. While Bazaarvoice will continue monitoring for future discrepancies, this incident will be closed.<br /><br />This is the final update.<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br />PHONE:<br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br />SUPPORT COMMUNITY:<br />Go to <a target="_blank" href="https://support.bazaarvoice.com">https://support.bazaarvoice.com</a> and click on the "Open a Case" button to submit a case with your question<br /><br />CHAT:<br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</span> <br> <small> Nov <var data-var='date'>29</var>, <var data-var='time'>11:36</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice is still working on fully resolving the issue while monitoring the feeds status as some minor disrepancies persist and are shortly addressed.<br /><br />We will provide more updates at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 29th, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>29</var>, <var data-var='time'>07:16</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice continues to monitor the status of the feeds and is actively working toward a full resolution. While some minor discrepancies persist, they are being addressed and resolved promptly.<br /><br />We will provide more updates at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 29th, 2024, 7:00AM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>28</var>, <var data-var='time'>18:34</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice continues to monitor the feeds status and is still working towards full resolution of the issue, as some minor disrepancies persist but are quickly resolved.<br /><br />We will provide more updates at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 28th, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>28</var>, <var data-var='time'>07:07</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">There are some minor discrepancies remaining in the bulk feed data. Bazaarvoice is actively monitoring the status of the feeds, and these inconsistencies are being addressed and resolved promptly.<br /><br />We will provide more updates at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 28th, 2024, 7:00AM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>27</var>, <var data-var='time'>18:54</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Some minor discrepancies persist within the bulk feeds data. Bazaarvoice is continuing to monitor the feeds status and these inconsistencies are then shortly resolved.<br /><br />We will provide more updates at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 27th, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>27</var>, <var data-var='time'>07:03</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice is continuing to monitor the data feeds status and situation as there are some more discrepancies appearing which are subsequently and shortly resolved.<br /><br />We will provide more updates at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 27th, 2024, 7:00 AM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>26</var>, <var data-var='time'>18:36</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice is continuing to monitor the data feeds status and situation as there are some more discrepancies appearing which are subsequently and shortly resolved.<br /><br />We will provide more updates at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 26th, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>26</var>, <var data-var='time'>07:12</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all previous bulk feeds and is currently monitoring the situation. There are still few discrepancies and we will continue to monitor the issue,<br /><br />We will provide more updates at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />November 26th, 2024, 7:00 AM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>25</var>, <var data-var='time'>18:58</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all previous bulk feeds and is currently monitoring the situation. No further discrepancy issues have been reported.<br /><br />We will provide more updates at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 25nd, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>25</var>, <var data-var='time'>04:28</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 20th, 21st and 22nd within the expected timeframe. The process is currently ongoing, and no issues have been reported so far. We will provide an update at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 22nd, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>22</var>, <var data-var='time'>07:00</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 20th and 21st within the expected timeframe. The bulk feeds scheduled for November 22nd are on track to be delivered by 2:00 AM CST on the same day. The process is currently ongoing, and no issues have been reported so far. We will provide an update at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 22nd, 2024, 7:00AM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>21</var>, <var data-var='time'>19:48</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 20th and 21st within the expected timeframe. The bulk feeds from November 22nd are on track to be delivered by November 22nd, 2:00 AM CST. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 21st, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>21</var>, <var data-var='time'>06:49</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 18th, 19th and 20th within the expected timeframe. The bulk feeds from November 20th were been delivered within the expected timeframe. The bulk feeds from November 21st are on track to be delivered by November 21st, 2:00 AM CST. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 21st, 2024, 7:00AM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>20</var>, <var data-var='time'>19:19</var> CST </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 18th and 19th within the expected timeframe. The bulk feeds from November 20th are delayed by 6.5 hours and are expected to be delivered by November 20th, 8:30 AM CST. The bulk feeds from November 21st are on track to be delivered by November 21st, 2:00 AM CST. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 20th, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>20</var>, <var data-var='time'>07:00</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">The bulk feeds from November 20th have experienced a delay of 6.5 hours and are now expected to be delivered by November 20th, 8:30 AM CST. The process is still ongoing, and no issues have been reported at this time. We will provide an update at the designated time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 20th, 2024, 7:00AM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>19</var>, <var data-var='time'>19:06</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 18th and 19th within the expected timeframe. The bulk feeds from November 20th are delayed by 6.5 hours and are expected to be delivered by 20th Nov, 8:30 AM CST. Bazaarvoice confirms that the discrepancies in our system have been resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 19th, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>19</var>, <var data-var='time'>11:56</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 18th and 19th within the expected timeframe. The bulk feeds from November 20th are delayed by 6.5 hours and are expected to be delivered by November 20th, 8:30AM CST. Bazaarvoice confirms that the discrepancies in our system have been resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 20th, 2024, 12:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>19</var>, <var data-var='time'>06:58</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">As last verified by the team, processing are on track as of now and is expected to be delivered by 19th Nov, 8:00 AM UTC.<br /><br />Summary:The 17th feeds All feeds have been delivered.<br /><br />The 18th feeds All feeds have been delivered within the expected timeframe.<br /><br />The 19th feeds processing are on track as of now and is expected to be delivered by 19th Nov, 8:00 AM UTC.<br /><br /><b>NEXT UPDATE:</b><br />November 19th, 2024, 7:00 am CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>18</var>, <var data-var='time'>20:55</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 18th within the expected timeframe. The bulk feeds from November 19th are on track to be delivered tomorrow. Our engineering team has been analyzing discrepancies in our system since the incident was reported.<br />We expect this discrepancy to be resolved by tomorrow. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 18th, 2024, 9:00 PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>18</var>, <var data-var='time'>14:22</var> CST </small> </div> <div class="update font-regular identified"> <strong>Identified</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 17th. The bulk feeds from November 18th are still on track to be delivered today. The Data Storage Team has been analyzing discrepancies in Athena since the incident was reported.<br />We expect this discrepancy to be resolved by tomorrow. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 18th, 2024, 3:00pm CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>18</var>, <var data-var='time'>08:19</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice is actively investigating the issue. The Bulk Team encountered cluster failures caused by inconsistent data in the Full Stash delivered on November 16, 2024.<br /><br />Summary: The platform-client dataset included in the November 16 Full Stash contained duplicate or inconsistent data, which led to failures in the bulk clusters.<br /><br />Impact: The delay in delivering today's bulk feeds has increased. Initially estimated at 16 hours, the delay has now extended to 22 hours due to these failures. The updated expected delivery time is November 18, 3:00 AM UTC.<br /><br /><b>NEXT UPDATE:</b><br />November 18th, 2024, 7:00 am CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>17</var>, <var data-var='time'>18:41</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice is preparing for the Bulk feeds system update on November 16th 00:00 CST. The export Feeds, DCE, and SEO feed will be delayed. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 17th, 2024, 7:00 pm CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>15</var>, <var data-var='time'>16:12</var> CST </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - <span class="whitespace-pre-wrap">Bazaarvoice is preparing for the Bulk feeds system update on November 16th 00:00 CST. The export Feeds, DCE, and SEO feed will be delayed. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 16th, 2024, 6:00 am CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>15</var>, <var data-var='time'>07:57</var> CST </small> </div> </div> </div> </div> <div class="status-day font-regular"> <div class="date border-color font-large">Nov <var data-var="date">28</var>, <var data-var="year">2024</var></div> </div> <div class="status-day font-regular"> <div class="date border-color font-large">Nov <var data-var="date">27</var>, <var data-var="year">2024</var></div> </div> <div class="status-day font-regular"> <div class="date border-color font-large">Nov <var data-var="date">26</var>, <var data-var="year">2024</var></div> </div> <div class="status-day font-regular"> <div class="date border-color font-large">Nov <var data-var="date">25</var>, <var data-var="year">2024</var></div> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">24</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">23</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular"> <div class="date border-color font-large">Nov <var data-var="date">22</var>, <var data-var="year">2024</var></div> </div> <div class="status-day font-regular"> <div class="date border-color font-large">Nov <var data-var="date">21</var>, <var data-var="year">2024</var></div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Nov <var data-var="date">20</var>, <var data-var="year">2024</var></div> <div class="incident-container"> <div class="incident-title impact-major font-large"> <a class="whitespace-pre-wrap" href="/incidents/9ybfs6x59dhk">Outage - Emails not being sent in PRR platform</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has identified an issue causing an outage in our Email System on the PRR platform. So far, only two clients have reported this issue, and it does not appear to be a global problem. Therefore, we are taking this thread down as it was posted in error.<br /><br />[1271]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>20</var>, <var data-var='time'>22:16</var> CST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has identified an issue impacting clients on our legacy PRR platform that is causing an outage for email sends. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 21st, 2024, 2:00AM CST<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>20</var>, <var data-var='time'>14:05</var> CST </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - <span class="whitespace-pre-wrap">Bazaarvoice has identified an issue impacting clients on our legacy PRR platform that is causing an outage for email sends. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 20th, 2024, 2:00PM CST<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> <br> <small> Nov <var data-var='date'>20</var>, <var data-var='time'>09:55</var> CST </small> </div> </div> </div> </div> <div class="status-day font-regular"> <div class="date border-color font-large">Nov <var data-var="date">19</var>, <var data-var="year">2024</var></div> </div> </div> <div class="page-footer border-color font-small"> <a href="/history" class="history-footer-link"><span style="font-family:arial">←</span> Incident History</a> <span class="color-secondary powered-by"><a class="color-secondary" target="_blank" rel="noopener noreferrer nofollow" href="https://www.atlassian.com/software/statuspage?utm_campaign=status.bazaarvoice.com&utm_content=SP-notifications&utm_medium=powered-by&utm_source=inapp">Powered by Atlassian Statuspage</a></span> </div> </div> <div class="custom-footer-container">  <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="013c3ee7-3c9c-488e-b27c-3d6445e309e4"></script> <script type="text/javascript"> function OptanonWrapper() { } </script>  <div style="color:#ffffff; padding:20px 45px 20px;">Key</div> </div> </div> <script src="https://dka575ofm4ao0.cloudfront.net/assets/status_manifest-6a7ae3a8e2e1b1e1d9466495faa0851c3f5fff938743f6501c900aa2a8792e8c.js"></script> <div id="cpt-notification-container"></div>  <script src="https://dka575ofm4ao0.cloudfront.net/assets/register_subscription_form-589b657fec607087fc5c740c568270907310bc4f6aaa20256e70f01b103025ca.js"></script> <script type="text/javascript"> $(function() { SP.currentPage.registerSubscriptionForm('email'); SP.currentPage.registerSubscriptionForm('sms'); }); </script> <script src="https://dka575ofm4ao0.cloudfront.net/assets/status_common-c1b99d73ee7ab0fea796bd170723c1daac1381095a7dd7501a38ce6f333d86b3.js"></script> <script> SP.pollForChanges('/api/v2/status.json'); </script> <script> $(function() { $('.tool').tooltipster({ animationDuration: 100, contentAsHTML: true, delay: 100, theme: 'tooltipster-borderless', functionInit: function (instance, helper) { var $origin = $(helper.origin), dataOptions = $origin.attr('data-tooltip-config'); if (dataOptions){ dataOptions = JSON.parse(dataOptions); $.each(dataOptions, function(name, option){ instance.option(name, option); }); } } }); // clicks on first tab in subscribe popout since we won't know which is first // upon construction in the ruby code $('.updates-dropdown-nav > a').eq(0).click(); // twitter follow button needs some margin $('.twitter-follow-button').css('margin-right', '6px'); }); $(function() { // open/close component groups HRB.utils.djshook('component-group-opener').on('click', function() { var groupParentIndicator = $(this).find('.group-parent-indicator'); groupParentIndicator.toggleClass('fa-plus-square-o').toggleClass('fa-minus-square-o').end().parent().toggleClass('open'); toggleGroup(groupParentIndicator) }); }); $(function() { HRB.utils.djshook('component-group-opener').on('keydown', function(event) { if (event.key !== "Enter" && event.key !== " ") { return; } event.preventDefault() var groupParentIndicator = $(this).find('.group-parent-indicator'); groupParentIndicator.toggleClass('fa-plus-square-o').toggleClass('fa-minus-square-o').end().parent().toggleClass('open'); toggleGroup(groupParentIndicator) }); }); function toggleGroup(groupParentIndicator) { var isOpen = groupParentIndicator.attr('aria-expanded') if (isOpen == 'false') { groupParentIndicator.attr('aria-expanded', 'true'); } else { groupParentIndicator.attr('aria-expanded', 'false'); } } $(function() { $(document).on('ajax:complete', '.modal.in', function(e) { // Close the active modal. $('.modal.in').modal('hide'); }); }); </script> <script> /** INITIALIZATION **/ var recaptchaIds = {} // Unfortunately there's no unique selectors on the parent divs that recaptcha adds. The first unique selector // is the iframe rendered 2 levels deep. So this waits until the iframes are added to the page, then finds // the parent div and sets the z index so that it'll render above our modals & dropdowns from the start. function setZIndex(captchaCount, startTime) { // bail after 10s just in case so we don't do this forever if something whaky happens if (new Date() - startTime > 10000) { return; } var iframes = document.querySelectorAll('iframe[title="recaptcha challenge"]'); if (iframes.length != captchaCount) { setTimeout(function() { setZIndex(captchaCount, startTime); }, 500); } for (var i = 0; i < iframes.length; i++) { // incident subscribe modal is 1050, so this has to be above that iframes[i].parentElement.parentElement.style.zIndex = "1100"; } } function updateCaptchaIframeTitle(captchaCount, startTime, updates=0) { if (new Date() - startTime > 10000 || captchaCount === updates) { return; } var iframesWithTitle = document.querySelectorAll('iframe[title="recaptcha challenge expires in two minutes"]'); if (iframesWithTitle.length != captchaCount) { setTimeout(function() { updateCaptchaIframeTitle(captchaCount, startTime, iframesWithTitle.length + updates); }, 500); } for (var i = 0; i < iframesWithTitle.length; i++) { iframesWithTitle[i].title = "recaptcha"; } } function addIncidentCaptcha() { var incidentCaptcha = document.createElement('div'); incidentCaptcha.setAttribute('id', 'subscribe-incident-recaptcha'); incidentCaptcha.setAttribute('class', 'g-recaptcha'); incidentCaptcha.setAttribute('data-sitekey', '6LcZ-b0UAAAAAENi956aWzynTT2ZJ80dGU3F80Op'); incidentCaptcha.setAttribute('data-callback', 'submitIncidentSubscriberSuccess'); incidentCaptcha.setAttribute('data-error-callback', 'submitIncidentSubscriberError'); incidentCaptcha.setAttribute('data-size', 'invisible'); document.body.appendChild(incidentCaptcha); var incidentCode = document.createElement('input'); incidentCode.setAttribute('type', 'hidden'); incidentCode.setAttribute('id', 'submit_incident_code'); document.body.appendChild(incidentCode); } var onloadCallback = function() { // if there is an incident, then add incident captcha element if (document.getElementsByClassName('modal-open-incident-subscribe').length > 0) { addIncidentCaptcha(); } var captchas = document.getElementsByClassName("g-recaptcha"); for(var i = 0; i < captchas.length; i++) { var elId = captchas[i].id; recaptchaIds[elId] = grecaptcha.enterprise.render(elId); } setZIndex(captchas.length, new Date()); updateCaptchaIframeTitle(captchas.length, new Date()); } /** SUBSCRIBE DROPDOWN */ // callbacks for captcha success function submitNewSubscriber(type, error) { if (error) document.querySelector('#subscribe-form-' + type + ' #captcha_error').value = 'true'; document.getElementById('subscribe-form-' + type).dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIds['subscribe-btn-' + type]); } function submitNewEmailSubscriber(token) { submitNewSubscriber('email'); } function submitNewSmsSubscriber(token) { submitNewSubscriber('sms'); } function submitNewWebhookSubscriber(token) { submitNewSubscriber('webhook'); } function submitIncidentSubscriber(token, error) { var incidentCode = document.getElementById('submit_incident_code').value; var incidentForm = document.getElementById('subscribe-form-' + incidentCode); incidentForm.querySelector('input[name="captcha_error"]').value = error; incidentForm.querySelector('input[name="g-recaptcha-response"]').value = token; incidentForm.dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIds['subscribe-incident-recaptcha']); } function submitIncidentSubscriberSuccess(token) { submitIncidentSubscriber(token, 'false'); } // callbacks if we get captcha network errors function emailSubscriberCaptchaError(token) { submitNewSubscriber('email', true); } function smsSubscriberCaptchaError(token) { submitNewSubscriber('sms', true); } function webhookSubscriberCaptchaError(token) { submitNewSubscriber('webhook', true); } function submitIncidentSubscriberError(token) { submitIncidentSubscriber(token, 'true'); } // tracking clicks ['email', 'sms', 'webhook'].forEach(function(type) { var el = document.getElementById('subscribe-btn-' + type); el && el.addEventListener("click", function() { $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: type } }) }) }) // form submission success callbacks $('#subscribe-form-email').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('email').value = ''; } }); $('#subscribe-form-sms').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success' && data.otp_flow !== true) { SP.currentPage.updatesDropdown.hide(); document.getElementById('phone-number').value = ''; } }); $('#subscribe-form-webhook').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('endpoint-webhooks').value = ''; document.getElementById('email-webhooks').value = ''; } }); $('a.subscribe').on('click', function() { document.body.style.overflow = "hidden"; document.body.style.height = "100vh"; }); $('div.modal-open-incident-subscribe').on('hidden', function(){ document.body.style.overflow = ""; document.body.style.height = ""; }); function submitCaptchaIncidentSubscribe(event) { var incidentCode = event.target.id.split('-')[2]; event.preventDefault(); $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: 'incident' } }) document.getElementById('submit_incident_code').value = incidentCode; grecaptcha.enterprise.execute(recaptchaIds['subscribe-incident-recaptcha']); } </script> <script src='https://www.recaptcha.net/recaptcha/enterprise.js?onload=onloadCallback&render=explicit' async defer></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/common-814024cd42fea12d6fe1.chunk.js"></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/globals-0c851e8c6754c4375f64.chunk.js"></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/runtime-8a1984f6547cb712c8d9.js"></script> <script> window.addEventListener('load', function () { const urlParams = new URLSearchParams(window.location.search); const messageToken = urlParams.get('slack_message_token'); const channelName = escape(urlParams.get('channel_name')); if(!!messageToken) { switch(messageToken) { case 'slack_auth_error': HRB.utils.notify('The Slack authorization attempt was unsuccessful. Try again.', {cssClass:'error'}); break; case 'subscribers_disabled_error': HRB.utils.notify('Slack subscriptions are not enabled on this page.', {cssClass:'error'}); break; case 'direct_message_channel_error': HRB.utils.notify('Subscriptions aren鈥檛 supported in direct messages. Try subscribing again and choose a channel instead.', {cssClass:'error'}); break case 'duplicate_error': HRB.utils.notify("You're already subscribed to get Slack notifications in that channel.", {cssClass:'error'}); break; case 'duplicate_private_channel_error': HRB.utils.notify(`You're already subscribed to get Slack notifications in #${channelName}. Invite the @Statuspage app to that channel to start getting status updates.`, {cssClass: 'error'}); break; case 'default_success': HRB.utils.notify("You're now subscribed to get Statuspage updates in Slack!", {cssClass:'success'}); break; case 'private_channel_success': HRB.utils.notify(`IMPORTANT: Invite the @Statuspage app to your Slack channel #${channelName} to start getting status updates.`, {cssClass:'success'}); break; } } }); </script>   <script> $(function() { var $link = $('<span class="color-secondary powered-by"><a class="color-secondary" target="_blank" rel="noopener noreferrer nofollow" href="https://www.atlassian.com/software/statuspage?utm_campaign=status.bazaarvoice.com&utm_content=SP-notifications&utm_medium=powered-by&utm_source=inapp">Powered by Atlassian Statuspage</a></span>'); var setPoweredByStyles = function() { if (!$('.powered-by').length) { $link.appendTo($('.page-footer')) } $('.powered-by').attr('style', 'display: inline !important; visibility:visible !important; opacity: 1 !important; position:static !important; text-indent:0px !important; transform:scale(1) !important'); } setInterval(setPoweredByStyles, 1000); }); </script> </body> </html>