Net Promoter Score (NPS) & System

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id="nav-f3809a07-cdf0-4c7f-952a-c79ae679ea5d" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active">Σχετικά με εμάς </a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-f3809a07-cdf0-4c7f-952a-c79ae679ea5d, #nav-f3809a07-cdf0-4c7f-952a-c79ae679ea5d-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/el/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-f3809a07-cdf0-4c7f-952a-c79ae679ea5d-close" data-toggle="off-canvas-header" data-toggle-element="#off-canvas-menu-container" data-close-only="true" data-toggle-class="level-two-active" data-remove-class="level-three-active" class="off-canvas-menu__back-link ">Main menu</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/el/about/">Σχετικά με εμάς </a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/el/about/what-we-do/" aria-label="What We Do">What We Do</a> </li> <li> <a href="/el/about/what-we-believe/" aria-label="What We Believe">What We Believe</a> </li> <li> <a href="/el/about/our-people/" aria-label="Our People & Leadership">Our People & Leadership</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/el/client-results/" aria-label="Client Results">Client Results</a> </li> <li> <a href="/el/about/awards-recognition/" aria-label="Awards & Recognition">Awards & Recognition</a> </li> <li> <a href="/el/about/global-affiliations/" aria-label="Global Affiliations">Global Affiliations</a> </li> </ul> </div> </div> </div> <section class="primary-nav__secondary-list"> <h5 class="primary-nav__mega-menu-heading">Further: Our global responsibility</h5> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-7d028dd3-3915-45f7-a961-8f4f66571ee8" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Diversity, Equity & Inclusion</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-7d028dd3-3915-45f7-a961-8f4f66571ee8, #sub-nav-7d028dd3-3915-45f7-a961-8f4f66571ee8-close, #-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-7d028dd3-3915-45f7-a961-8f4f66571ee8-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Σχετικά με εμάς </a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/about/further/diversity-equity-inclusion/" aria-label="Diversity, Equity & Inclusion">Diversity, Equity & Inclusion</a> </h5> <ul> <li> <a href="/el/about/further/diversity-equity-inclusion/dei-report/" aria-label="2024 Diversity, Equity, and Inclusion Report">2024 Diversity, Equity, and Inclusion Report</a> </li> <li> <a href="/el/about/further/diversity-equity-inclusion/dei-report/2023/" aria-label="2023 Diversity, Equity, and Inclusion Report">2023 Diversity, Equity, and Inclusion Report</a> </li> </ul> </div> </div> </li> </ul> </div> </div> </section> <section class="primary-nav__secondary-list"> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/el/about/further/our-social-impact/" aria-label="Social Impact">Social Impact</a> </li> <li> <a href="/el/about/further/our-sustainability/" aria-label="Sustainability">Sustainability</a> </li> <li> <a href="/el/about/world-economic-forum/" aria-label="World Economic Forum">World Economic Forum</a> </li> </ul> </div> </div> <a class="primary-nav__see-all" href="/el/about/further/" aria-label="Learn more about Further">Learn more about Further</a> </section> </div> </section> </div> </div> </li> <li> <a href="#" id="nav-41a3511a-fa0e-4b99-95d0-d817dff26b98" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active">Careers</a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-41a3511a-fa0e-4b99-95d0-d817dff26b98, #nav-41a3511a-fa0e-4b99-95d0-d817dff26b98-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/el/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-41a3511a-fa0e-4b99-95d0-d817dff26b98-close" data-toggle="off-canvas-header" data-toggle-element="#off-canvas-menu-container" data-close-only="true" data-toggle-class="level-two-active" data-remove-class="level-three-active" class="off-canvas-menu__back-link ">Main menu</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/el/careers/">Careers</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-c22e4b35-5459-46c1-976b-91318c0a46c6" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Work with Us</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-c22e4b35-5459-46c1-976b-91318c0a46c6, #sub-nav-c22e4b35-5459-46c1-976b-91318c0a46c6-close, #nav-41a3511a-fa0e-4b99-95d0-d817dff26b98-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-c22e4b35-5459-46c1-976b-91318c0a46c6-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Careers</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/careers/work-with-us/" aria-label="Work with Us">Work with Us</a> </h5> <ul> <li> <a href="/el/careers/work-with-us/find-your-place/" aria-label="Find Your Place">Find Your Place</a> </li> <li> <a href="/el/careers/work-with-us/our-work-areas/" aria-label="Our Work Areas">Our Work Areas</a> </li> <li> <a href="/el/careers/work-with-us/integrated-teams/" aria-label="Integrated Teams">Integrated Teams</a> </li> <li> <a href="/el/careers/work-with-us/students/" aria-label="Students">Students</a> </li> <li> <a href="/el/careers/work-with-us/internships-programs/" aria-label="Internships & Programs">Internships & Programs</a> </li> <li> <a href="/el/careers/work-with-us/recruiting-events/" aria-label="Recruiting Events">Recruiting Events</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-e7d0bed3-bfa0-43a8-9df0-3288de71c79b" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Life at Bain</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-e7d0bed3-bfa0-43a8-9df0-3288de71c79b, #sub-nav-e7d0bed3-bfa0-43a8-9df0-3288de71c79b-close, #nav-41a3511a-fa0e-4b99-95d0-d817dff26b98-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-e7d0bed3-bfa0-43a8-9df0-3288de71c79b-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Careers</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/careers/life-at-bain/" aria-label="Life at Bain">Life at Bain</a> </h5> <ul> <li> <a href="/el/careers/life-at-bain/supporting-your-growth/career-stories/" aria-label="Career Stories">Career Stories</a> </li> <li> <a href="/el/careers/life-at-bain/our-people/" aria-label="Our People">Our People</a> </li> <li> <a href="/el/careers/life-at-bain/where-we-work/" aria-label="Where We Work">Where We Work</a> </li> <li> <a href="/el/careers/life-at-bain/supporting-your-growth/" aria-label="Supporting Your Growth">Supporting Your Growth</a> </li> <li> <a href="/el/careers/life-at-bain/affinity-groups/" aria-label="Affinity Groups">Affinity Groups</a> </li> <li> <a href="/el/careers/life-at-bain/benefits/" aria-label="Benefits">Benefits</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/el/careers/impact-stories/" aria-label="Impact Stories">Impact Stories</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-a3a4c3d1-20ad-40df-8a2b-fee56061a6a8" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Hiring Process</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-a3a4c3d1-20ad-40df-8a2b-fee56061a6a8, #sub-nav-a3a4c3d1-20ad-40df-8a2b-fee56061a6a8-close, #nav-41a3511a-fa0e-4b99-95d0-d817dff26b98-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-a3a4c3d1-20ad-40df-8a2b-fee56061a6a8-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Careers</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/careers/hiring-process/" aria-label="Hiring Process">Hiring Process</a> </h5> <ul> <li> <a href="/el/careers/hiring-process/what-to-expect/" aria-label="What to Expect">What to Expect</a> </li> <li> <a href="/el/careers/hiring-process/interviewing/" aria-label="Interviewing">Interviewing</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__career-ctas primary-nav__career-ctas-hamburger"> <a href="/el/careers/find-a-role/" class="btn--pill-hamburger " data-ctabuttonclick="true">FIND JOBS </a> </div> </div> </div> </div> </section> </div> </div> </li> </ul> <ul class="primary-nav__level-one off-canvas-menu__utility-nav global-utility-nav"> <li> <a href="#" id="nav-utility-d96dcec2-d214-4cf0-b854-2bea9f3bb5fa" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active"> Γραφεία </a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-utility-d96dcec2-d214-4cf0-b854-2bea9f3bb5fa, #nav-utility-d96dcec2-d214-4cf0-b854-2bea9f3bb5fa-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/el/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-utility-d96dcec2-d214-4cf0-b854-2bea9f3bb5fa-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active" data-remove-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Main menu</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="" aria-label="Γραφεία">Γραφεία</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-5a6921fb-9ad8-4edc-9037-37236d473663" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">North & Latin America</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-5a6921fb-9ad8-4edc-9037-37236d473663, #nav-utility-5a6921fb-9ad8-4edc-9037-37236d473663-close, #nav-utility-d96dcec2-d214-4cf0-b854-2bea9f3bb5fa-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-5a6921fb-9ad8-4edc-9037-37236d473663-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Γραφεία</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">North & Latin America</h5> <ul> <li> <a href="/el/offices/atlanta/" aria-label="Atlanta">Atlanta</a> </li> <li> <a href="/el/offices/austin/" aria-label="Austin">Austin</a> </li> <li> <a href="/offices/bogota/" aria-label="Bogota">Bogota</a> </li> <li> <a href="/el/offices/boston/" aria-label="Boston">Boston</a> </li> <li> <a href="/offices/buenos-aires/" aria-label="Buenos Aires">Buenos Aires</a> </li> <li> <a href="/el/offices/Chicago/" aria-label="Chicago">Chicago</a> </li> <li> <a href="/el/offices/dallas/" aria-label="Dallas">Dallas</a> </li> <li> <a href="/el/offices/denver/" aria-label="Denver">Denver</a> </li> <li> <a href="/el/offices/houston/" aria-label="Houston">Houston</a> </li> <li> <a href="/el/offices/los-angeles/" aria-label="Los Angeles">Los Angeles</a> </li> <li> <a href="/el/offices/mexico-city/" aria-label="Mexico City">Mexico City</a> </li> <li> <a href="/el/offices/minneapolis-frwd/" aria-label="Minneapolis">Minneapolis</a> </li> <li> <a href="/el/offices/monterrey/" aria-label="Monterrey">Monterrey</a> </li> <li> <a href="/el/offices/montreal/" aria-label="Montreal">Montreal</a> </li> <li> <a href="/el/offices/new-york/" aria-label="New York">New York</a> </li> <li> <a href="/el/offices/rio-de-janeiro/" aria-label="Rio de Janeiro">Rio de Janeiro</a> </li> <li> <a href="/el/offices/san-francisco/" aria-label="San Francisco">San Francisco</a> </li> <li> <a href="/offices/santiago/" aria-label="Santiago">Santiago</a> </li> <li> <a href="/el/offices/sao-paulo/" aria-label="São Paulo">São Paulo</a> </li> <li> <a href="/el/offices/seattle/" aria-label="Seattle">Seattle</a> </li> <li> <a href="/el/offices/silicon-valley/" aria-label="Silicon Valley">Silicon Valley</a> </li> <li> <a href="/el/offices/toronto/" aria-label="Toronto">Toronto</a> </li> <li> <a href="/el/offices/washington-dc/" aria-label="Washington, DC">Washington, DC</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-d6a7f88b-96cb-40dd-88e6-e5d3f314c690" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Europe & Africa</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-d6a7f88b-96cb-40dd-88e6-e5d3f314c690, #nav-utility-d6a7f88b-96cb-40dd-88e6-e5d3f314c690-close, #nav-utility-d96dcec2-d214-4cf0-b854-2bea9f3bb5fa-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-d6a7f88b-96cb-40dd-88e6-e5d3f314c690-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Γραφεία</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">Europe & Africa</h5> <ul> <li> <a href="/el/offices/amsterdam/" aria-label="Amsterdam">Amsterdam</a> </li> <li> <a href="/el/offices/athens/" aria-label="Athens">Athens</a> </li> <li> <a href="/el/offices/berlin/" aria-label="Berlin">Berlin</a> </li> <li> <a href="/el/offices/brussels/" aria-label="Brussels">Brussels</a> </li> <li> <a href="/el/offices/copenhagen/" aria-label="Copenhagen">Copenhagen</a> </li> <li> <a href="/el/offices/dusseldorf/" aria-label="Dusseldorf">Dusseldorf</a> </li> <li> <a href="/el/offices/frankfurt/" aria-label="Frankfurt">Frankfurt</a> </li> <li> <a href="/el/offices/helsinki/" aria-label="Helsinki">Helsinki</a> </li> <li> <a href="/el/offices/istanbul/" aria-label="Istanbul">Istanbul</a> </li> <li> <a href="/el/offices/johannesburg/" aria-label="Johannesburg">Johannesburg</a> </li> <li> <a href="/el/offices/kyiv/" aria-label="Kyiv">Kyiv</a> </li> <li> <a href="/el/offices/lisbon/" aria-label="Lisbon">Lisbon</a> </li> <li> <a href="/el/offices/london/" aria-label="London">London</a> </li> <li> <a href="/el/offices/madrid/" aria-label="Madrid">Madrid</a> </li> <li> <a href="/el/offices/milan/" aria-label="Milan">Milan</a> </li> <li> <a href="/el/offices/munich/" aria-label="Munich">Munich</a> </li> <li> <a href="/el/offices/oslo/" aria-label="Oslo">Oslo</a> </li> <li> <a href="/el/offices/paris/" aria-label="Paris">Paris</a> </li> <li> <a href="/el/offices/rome/" aria-label="Rome">Rome</a> </li> <li> <a href="/el/offices/stockholm/" aria-label="Stockholm">Stockholm</a> </li> <li> <a href="/el/offices/vienna/" aria-label="Vienna">Vienna</a> </li> <li> <a href="/offices/warsaw/" aria-label="Warsaw">Warsaw</a> </li> <li> <a href="/el/offices/zurich/" aria-label="Zurich">Zurich</a> </li> </ul> </div> </div> </li> </ul> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-2857fa99-2c3c-4743-8972-5fce789db147" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Middle East</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-2857fa99-2c3c-4743-8972-5fce789db147, #nav-utility-2857fa99-2c3c-4743-8972-5fce789db147-close, #nav-utility-d96dcec2-d214-4cf0-b854-2bea9f3bb5fa-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-2857fa99-2c3c-4743-8972-5fce789db147-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Γραφεία</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5><a href=/el/offices/middle-east/>Middle East</a></h5> <ul> <li> <a href="/el/offices/doha/" aria-label="Doha">Doha</a> </li> <li> <a href="/el/offices/dubai/" aria-label="Dubai">Dubai</a> </li> <li> <a href="/el/offices/riyadh/" aria-label="Riyadh">Riyadh</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-097f2554-a709-4e3d-a31d-19ff96e0fd8d" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Asia & Australia</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-097f2554-a709-4e3d-a31d-19ff96e0fd8d, #nav-utility-097f2554-a709-4e3d-a31d-19ff96e0fd8d-close, #nav-utility-d96dcec2-d214-4cf0-b854-2bea9f3bb5fa-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-097f2554-a709-4e3d-a31d-19ff96e0fd8d-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Γραφεία</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">Asia & Australia</h5> <ul> <li> <a href="/el/offices/bangkok/" aria-label="Bangkok">Bangkok</a> </li> <li> <a href="/offices/beijing/" aria-label="Beijing">Beijing</a> </li> <li> <a href="/el/offices/bengaluru/" aria-label="Bengaluru">Bengaluru</a> </li> <li> <a href="/el/offices/ho-chi-minh-city/" aria-label="Ho Chi Minh City">Ho Chi Minh City</a> </li> <li> <a href="/el/offices/hong-kong/" aria-label="Hong Kong">Hong Kong</a> </li> <li> <a href="/el/offices/jakarta/" aria-label="Jakarta">Jakarta</a> </li> <li> <a href="/el/offices/kuala-lumpur/" aria-label="Kuala Lumpur">Kuala Lumpur</a> </li> <li> <a href="/el/offices/manila/" aria-label="Manila">Manila</a> </li> <li> <a href="/el/offices/melbourne/" aria-label="Melbourne">Melbourne</a> </li> <li> <a href="/el/offices/mumbai/" aria-label="Mumbai">Mumbai</a> </li> <li> <a href="/el/offices/new-delhi/" aria-label="New Delhi">New Delhi</a> </li> <li> <a href="/el/offices/perth/" aria-label="Perth">Perth</a> </li> <li> <a href="/el/offices/shanghai/" aria-label="Shanghai">Shanghai</a> </li> <li> <a href="/el/offices/singapore/" aria-label="Singapore">Singapore</a> </li> <li> <a href="/el/offices/sydney/" aria-label="Sydney">Sydney</a> </li> <li> <a href="/el/offices/tokyo/" aria-label="Tokyo">Tokyo</a> </li> </ul> </div> </div> </li> </ul> </div> </div> <a href="/el/about/offices/" aria-label="See all offices" target="" class="primary-nav__see-all">See all offices</a> </div> </div> </section> </div> </div> </li> <li > <a href="/el/about/alumni-services/" aria-label="Alumni" class="">Alumni</a> </li><li > <a href="/el/about/media-center/" aria-label="Media Center" target="_top" class="">Media Center</a> </li><li > <a href="/el/subscribe/" aria-label="Εγγραφή" class="">Εγγραφή</a> </li><li > <a href="/el/about/contact-us/" aria-label="Επικοινωνία" target="_top" class="">Επικοινωνία</a> </li> <li> <a href="#" id="nav-utility-72e83c0f-4ae1-49fd-9e35-458a2111cc81" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active"> <i class="utility-navigation__icon utility-megamenu__icon utility-megamenu__icon--spritesheet greece-icon"></i> Greece | Elliniká </a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-utility-72e83c0f-4ae1-49fd-9e35-458a2111cc81, #nav-utility-72e83c0f-4ae1-49fd-9e35-458a2111cc81-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/el/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-utility-72e83c0f-4ae1-49fd-9e35-458a2111cc81-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active" data-remove-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Main menu</a> </div> <section 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data-control-elements="#nav-utility-cb26064e-bdc1-4f06-8651-5cf8d4abf3a2, #nav-utility-cb26064e-bdc1-4f06-8651-5cf8d4abf3a2-close, #nav-utility-72e83c0f-4ae1-49fd-9e35-458a2111cc81-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-cb26064e-bdc1-4f06-8651-5cf8d4abf3a2-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Select your region and language</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">North & Latin America</h5> <ul> <li> <a href="/pt-br/consulting-services/customer-strategy-and-marketing/customer-loyalty/" title="Brazil (Português)" target="" data-visibility-id="utility-lang-message_pt-br" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet brazil-icon"></i> Brazil (Português) </a> </li> <li> <a href="/es-ar/consulting-services/customer-strategy-and-marketing/net-promoter-score-system/" title="Argentina (Español)" target="" data-visibility-id="utility-lang-message_es-ar" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet argentina-icon"></i> Argentina (Español) </a> </li> <li> <a href="/fr-ca/consulting-services/customer-strategy-and-marketing/net-promoter-score-system/" title="Canada (Français)" target="" data-visibility-id="utility-lang-message_fr-ca" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet canada-icon"></i> Canada (Français) </a> </li> <li> <a href="/es-cl/consulting-services/customer-strategy-and-marketing/net-promoter-score-system/" title="Chile (Español)" target="" data-visibility-id="utility-lang-message_es-cl" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet chile-icon"></i> Chile (Español) </a> </li> <li> <a href="/es-co/consulting-services/customer-strategy-and-marketing/net-promoter-score-system/" title="Colombia (Español)" target="" data-visibility-id="utility-lang-message_es-co" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet columbia-icon"></i> Colombia (Español) </a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-0154f966-42e1-4220-acb1-661a9aac0063" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Europe, Middle East, & Africa</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-0154f966-42e1-4220-acb1-661a9aac0063, #nav-utility-0154f966-42e1-4220-acb1-661a9aac0063-close, #nav-utility-72e83c0f-4ae1-49fd-9e35-458a2111cc81-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-0154f966-42e1-4220-acb1-661a9aac0063-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Select your region and language</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">Europe, Middle East, & Africa</h5> <ul> <li> <a href="/fr/expertises-fonctionnelles/strategie-client-et-marketing/net-promoter-score-system/" title="France (Français)" target="" data-visibility-id="utility-lang-message_fr" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet france-icon"></i> France (Français) </a> </li> <li> <a href="/de/managementkompetenzen/kundenstrategie-und-marketing/kundenloyalitaet-und-net-promoter-system/" title="DACH Region (Deutsch)" target="" data-visibility-id="utility-lang-message_de" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet german-icon"></i> DACH Region (Deutsch) </a> </li> <li> <a href="/it/consulting-services/customer-strategy-and-marketing/customer-loyalty-and-net-promoter-system/" title="Italy (Italiano)" target="" data-visibility-id="utility-lang-message_it" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet italy-icon"></i> Italy (Italiano) </a> </li> <li> <a href="/es-es/consulting-services/customer-strategy-and-marketing/net-promoter-score-system/" title="Spain (Español)" target="" data-visibility-id="utility-lang-message_es-es" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet spain-icon"></i> Spain (Español) </a> </li> <li> <a href="/el/consulting-services/customer-strategy-and-marketing/net-promoter-score-system/" title="Greece (Elliniká)" target="" data-visibility-id="utility-lang-message_el" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet greece-icon"></i> Greece 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class="off-canvas-menu__level-three-wrap"> <h5 class="">Asia & Australia</h5> <ul> <li> <a href="http://www.bain.cn/" title="China (中文版)" target="_blank" data-visibility-id="utility-lang-message_zh" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet china-icon"></i> China (中文版) <span class="icon-external-link"></span> </a> </li> <li> <a href="/ko/consulting-services/customer-strategy-marketing/net-promoter-score-system/" title="Korea (한국어)" target="" data-visibility-id="utility-lang-message_ko" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet korea-icon"></i> Korea (한국어) </a> </li> <li> <a href="/ja/consulting-services/customer-strategy-marketing/customer-loyalty-and-net-promoter-system/" title="Japan (日本語)" target="" data-visibility-id="utility-lang-message_ja" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet japan-icon"></i> Japan (日本語) </a> </li> </ul> </div> </div> </li> </ul> </div> </div> </div> </div> </section> </div> </div> </li> <li> <a href="#" id="red-9be274d0-5b5e-4dff-9dd1-d42e6982c76c" class="js-offcanvas-red-folder" data-nav-red-folder-hamburger-control> <span class="icon-folder"></span>Saved items  <span class="red-folder-count-container" data-red-folder-count-container>(<span class="red-folder-count" data-red-folder-count>0</span>)</span> </a> <section class="red-folder empty" data-delay-toggle data-control-elements="#red-9be274d0-5b5e-4dff-9dd1-d42e6982c76c, #red-9be274d0-5b5e-4dff-9dd1-d42e6982c76c-close" data-class-toggle="red-folder--expanded" data-delay-time="400" data-reverse="true" data-level="1"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> 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<ul class="in-page-nav__nav-list" data-magellan data-threshold="150" data-offset-elements="#site-header"> <li class="in-page-nav__nav-item"> <a href="#overview-section" data-toggle="in-page-nav"> Overview </a> </li> <li class="in-page-nav__nav-item"> <a href="#2b2174ba-2020-4316-8c05-9c33f8d29b53" data-toggle="in-page-nav"> How We Can Help </a> </li> <li class="in-page-nav__nav-item"> <a href="#0036454f-5d6a-4772-bfc9-cd0ece628d7a" data-toggle="in-page-nav"> Experience & Impact </a> </li> <li class="in-page-nav__nav-item"> <a href="#45a9e531-855e-4cac-9b53-fe4ac5690684" data-toggle="in-page-nav"> NPS Insights </a> </li> <li class="in-page-nav__nav-item"> <a href="#36abbf80-03b0-47cb-b66d-4d6b42b5938b" data-toggle="in-page-nav"> Our Team </a> </li> </ul> <div class="in-page-nav__action-links"> <ul class="action-links "> <li class="action-links__item share"> <a class="action-links__link has-tip" id="2067_actionLink" href="#" title="Share" data-tooltip aria-haspopup="true" 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pdfPrintDialogue.contentWindow.focus(); pdfPrintDialogue.contentWindow.print(); event.preventDefault(); } else { window.print(); event.preventDefault(); } } } } </script> </div> </div> </section> <section class="section overview row" id="overview-section" data-magellan-target="overview-section"> <div class="medium-10 large-8 column overview--centered medium-centered"> <div id="overview-section-text" class="overview--collapsible" data-toggler=".reading-more"> <p style="text-align: left;">We created the Net Promoter System to help companies measure and manage customer loyalty. The Net Promoter Score<sup>SM</sup> (NPS<sup>®</sup>) is a single, easy-to-understand metric that predicts overall company growth and customer lifetime value. These powerful tools can help you earn the passionate loyalty of your customers while inspiring the energy, enthusiasm and creativity of your employees. The result: profitable, sustainable organic growth.</p> <p style="text-align: left;">Combined with our powerful approach to <a href="/el/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/">customer experience transformation</a>, NPS helps you increase customer delight, reduce operating costs and earn lasting loyalty. Take customer experience to an even higher level with <a href="https://www.npsprism.com/" target="_blank" rel="noopener">NPS Prism<sup>®</sup></a>, our breakthrough benchmarking service that lets you compare your customer episodes—the discrete interactions that make up the customer journey—against those of your peers, so you can spot gaps and prioritize initiatives. And build the organizational muscle you need to continually elevate the customer experience with <a href="https://www.npsx.com/">NPSx</a>, our world-class CX technology and training solution.</p> </div> <div class="column row overview__expander"> <a href="#" id="a4d41fe1-a086-4e5a-8ccd-cb36f9f4b3fc_readMore" class="overview__read-more" data-toggle="overview-section-text"> Read more <span class="icon-triangle-down"></span> </a> <a href="#" id="a4d41fe1-a086-4e5a-8ccd-cb36f9f4b3fc_readLess" class="overview__read-less" data-toggle="overview-section-text"> Read less <span class="icon-triangle-up"></span> </a> </div> </div> </section> <script nonce="OQrSLhX9r7qxXnJ/glPg5eppi7rnh9lMjpdT3W381RY="> if (document.getElementById("a4d41fe1-a086-4e5a-8ccd-cb36f9f4b3fc_readMore")) { document.getElementById("a4d41fe1-a086-4e5a-8ccd-cb36f9f4b3fc_readMore").onclick = function (event) { event.preventDefault(); } } if (document.getElementById("a4d41fe1-a086-4e5a-8ccd-cb36f9f4b3fc_readLess")) { document.getElementById("a4d41fe1-a086-4e5a-8ccd-cb36f9f4b3fc_readLess").onclick = function (event) { event.preventDefault(); } } </script> <section class="spacing spacing--top-bottom"> <section class="video-playlist video-playlist--white"> <div data-experience="5fbb5c7b3c3d9c002294b3bc" data-playlist-id="6010106555001" ></div> <script defer nonce="OQrSLhX9r7qxXnJ/glPg5eppi7rnh9lMjpdT3W381RY=" src="//players.brightcove.net/921483724001/experience_5fbb5c7b3c3d9c002294b3bc/live.js"></script> <img src="https://map.brightcove.com/lead/clear" class="hide"/> </section> </section><section class="spacing spacing--top-bottom"> <section class="standard-grid-block column row" id="2b2174ba-2020-4316-8c05-9c33f8d29b53" data-magellan-target="2b2174ba-2020-4316-8c05-9c33f8d29b53" > <div class="section__intro"> <h2 class="showDesktopTitle">How We Can Help</h2> <h2 class="showMobileTitle">How We Can Help</h2> </div> <div class="standard-grid-block__items"> <section class="standard-grid-block__item column"> <div> <h3 class="">NPS Prism®</h3> <div class="rte rte__heading"><p>A unique customer experience benchmarking service that provides actionable insights and analysis to guide your creation of game-changing customer experiences.</p> <p><a href="https://www.npsprism.com/" target="_blank" rel="noopener">Active NPS in your business</a></p></div> </div> <a href="/el/consulting-services/customer-strategy-and-marketing/nps-prism/" class="textlink textlink--cta" > Learn more from Bain </a> </section> <section class="standard-grid-block__item column"> <div> <h3 class="">Net Promoter® for People</h3> <div class="rte rte__heading"><p>Inspired, empowered employees go the extra mile to delight customers and keep them coming back. Net Promoter<sup>®</sup> for People makes that happen by <em>unleashing the energy, enthusiasm and creativity</em> of your workforce.</p></div> </div> <a href="/el/consulting-services/customer-strategy-and-marketing/net-promoter-for-people/" class="textlink textlink--cta" > Learn more </a> </section> <section class="standard-grid-block__item column"> <div> <h3 class="">Advanced Analytics</h3> <div class="rte rte__heading"><p>Big Data promises profound competitive advantages, but to capture them you need to master the delicate alchemy of people, tools, data and strategy. Our Advanced Analytics expertise helps you perfect the formula for <a href="/el/insights/sidestepping-survey-fatigue-predictive-nps-gets-to-the-heart-of-customers-attitudes/">predictive NPS</a> and turn all if your data into a competitive advantage.</p></div> </div> <a href="/el/vector-digital/advanced-analytics/" class="textlink textlink--cta" > Learn more </a> </section> <section class="standard-grid-block__item column"> <div> <h3 class="">Customer Experience</h3> <div class="rte rte__heading"><p>Deliver a triple play of results: happier customers, employees and shareholders</p></div> </div> <a href="/el/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" class="textlink textlink--cta" > Learn more </a> </section> <section class="standard-grid-block__item column"> <div> <h3 class="">MyCX℠</h3> <div class="rte rte__heading"><p>Learn how to gain the valuable strategic insights you need to earn your customers’ love and loyalty, and drive long-term growth.</p></div> </div> <a href="/el/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/mycx/" class="textlink textlink--cta" > Learn more </a> </section> <section class="standard-grid-block__item column"> <div> <h3 class="">Customer Experience Leadership</h3> <div class="rte rte__heading"><p>Pinpoint the customer experience improvements that produce outsized results</p></div> </div> <a href="/el/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/customer-experience-leadership/" class="textlink textlink--cta" > Learn more </a> </section> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="promo promo--on-white row collapse promo__img-right feed__row " > <div class="medium-6 column"> <div class="promo__text-container"> <h4 class="">Winning on Purpose</h4> <p class="">A must-read story and your indispensable guide for inspiring customer love within your own teams and utilizing Net Promoter to achieve both personal and business success. Available now!</p> <a href="https://www.netpromotersystem.com/el/books/winning-on-purpose/" target="_blank" class="btn " data-ctabuttonclick=true>Learn more</a> </div> </div> <div class="medium-6 column"> <div class="promo__image"> <picture> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=768&height=768&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=768&height=432&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=480&height=270&mode=crop" media="(min-width:110px)" /> <img alt="" src="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=110&height=110&mode=crop" /> </picture> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="section overview row" id="0036454f-5d6a-4772-bfc9-cd0ece628d7a" data-magellan-target="0036454f-5d6a-4772-bfc9-cd0ece628d7a"> <div class="column"> <div class="section__midline-heading"> <h3 class="showDesktopTitle">Our Experience & Impact</h3> <h3 class="showMobileTitle">Our Experience & Impact</h3> </div> </div> <div class="medium-10 large-8 column end">  <div id="basicTextBlockReadMore230a1cfe-836c-4be1-9d48-ec14bfc56b74" class="rte__heading rte__rte-table"> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="brand-narrative-container"> <div class="mobile-carousel brand-narrative-container__carousel " data-brand-narrative-carousel> <section class="brand-narrative "> <div class="brand-narrative--largeFont"> 20% </div> <p>Reduced customer attrition</p> </section> <section class="brand-narrative "> <div class="brand-narrative--largeFont"> 2x </div> <p>Industry revenue growth (for loyalty leaders)</p> </section> <section class="brand-narrative "> <div class="brand-narrative--largeFont"> 10+ pts </div> <p>NPS gains in first year</p> </section> <section class="brand-narrative "> <div class="brand-narrative--largeFont"> 15% </div> <p>Cost advantage</p> </section> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section id="43b017dd-aefe-478b-aecd-e7564c3ffff1" data-magellan-target="43b017dd-aefe-478b-aecd-e7564c3ffff1" class="section image-text-promo-container image-text-promo-container--small column row"> <div class="section__midline-heading"> <h3 class="">Client Results</h3> </div> <div class="row large-up-2 mobile-carousel" data-mobile-carousel> <section class="image-text-promo image-text-promo--small column"> <div class="row large-up-2"> <div class="column"> <a href="/el/client-results/revitalizing-a-utilitys-market-position-with-customer-loyalty/" aria-label="Client results promo link"> <div class="image-text-promo__picture-wrap"> <picture> <source srcset="/contentassets/c82c3a0088df4e71a494855323e49882/revitalizing-with-customer-loyalty-1-1_v2.jpg?width=350&height=350&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/c82c3a0088df4e71a494855323e49882/revitalizing-with-customer-loyalty-16-9_v2.jpg?width=768&height=432&mode=crop" media="(min-width:0px)" /> <img alt="" src="/contentassets/c82c3a0088df4e71a494855323e49882/revitalizing-with-customer-loyalty-1-1_v2.jpg?width=350&height=350&mode=crop" data-object-fit /> </picture> <span class="true-north-logo"> <img src="https://www.bain.com/globalassets/site-settings-imagery/true-north-bold.png" alt="" /> </span> </div> </a> </div> <div class="column image-text-promo__content-wrap"> <div class="image-text-promo__text-wrap"> <a href="/el/client-results/revitalizing-a-utilitys-market-position-with-customer-loyalty/" > <header> <p class="image-text-promo__tag">Case Study</p> <h5 class="image-text-promo__title">Revitalizing a utility's market position with customer loyalty</h5> </header> <div class="image-text-promo__description"> <div class="rte__heading">A utility company was steadily losing customers as consumers gained the right to select their energy supplier. To boost loyalty, we helped the company transform its culture to be intensely customer-focused.</div> </div> </a> </div> <div class="image-text-promo__bottom-wrap"> <ul class="social-links"> <li class="social-links__item"> <a class="social-links__link" href="#" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" aria-label="Save Bookmark 7084" data-pageid="7084" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark"> <i class="icon-bookmark" aria-hidden="true"></i> </a> </li> </ul> </div> </div> </div> </section> <section class="image-text-promo image-text-promo--small column"> <div class="row large-up-2"> <div class="column"> <a href="/el/client-results/dialing-up-customer-experience-in-telecommunications/" aria-label="Client results promo link"> <div class="image-text-promo__picture-wrap"> <picture> <source srcset="/contentassets/c85c071d3fd24c528b91ec4f88442fbd/customer-experience-telcom-1-1_v2.jpg?width=350&height=350&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/c85c071d3fd24c528b91ec4f88442fbd/customer-experience-telcom-16-9_v2.jpg?width=768&height=432&mode=crop" media="(min-width:0px)" /> <img alt="" src="/contentassets/c85c071d3fd24c528b91ec4f88442fbd/customer-experience-telcom-1-1_v2.jpg?width=350&height=350&mode=crop" data-object-fit /> </picture> <span class="true-north-logo"> <img src="https://www.bain.com/globalassets/site-settings-imagery/true-north-bold.png" alt="" /> </span> </div> </a> </div> <div class="column image-text-promo__content-wrap"> <div class="image-text-promo__text-wrap"> <a href="/el/client-results/dialing-up-customer-experience-in-telecommunications/" > <header> <p class="image-text-promo__tag">Case Study</p> <h5 class="image-text-promo__title">Dialing up customer experience in telecommunications</h5> </header> <div class="image-text-promo__description"> <div class="rte__heading">We helped a telecommunications provider launch its Net Promoter System℠. In just a few months the company was able to boost customer acquisition and reduce churn.</div> </div> </a> </div> <div class="image-text-promo__bottom-wrap"> <ul class="social-links"> <li class="social-links__item"> <a class="social-links__link" href="#" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" aria-label="Save Bookmark 7597" data-pageid="7597" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark"> <i class="icon-bookmark" aria-hidden="true"></i> </a> </li> </ul> </div> </div> </div> </section> </div> <div class="image-text-promo-container__more-results row medium-up-2"></div> <div class="image-text-promo-container__load-more"> <a class="btn btn--secondary" href="/el/client-results/?filters=services(390499)" data-ctabuttonclick="true"> See more </a> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="promo promo--on-white row collapse promo__img-right feed__row promo--thin" > <div class="promo__medium-8 column"> <div class="promo__text-container"> <h4 class="">Access NPS® Outer Loop</h4> <p class="">Early access to NPS® Outer Loop by Bain & Company powered by Qualtrics XM is available for sign up. This new solution developed jointly by Bain and Qualtrics will enable companies to manage their backlog of customer experience opportunities end-to-end.</p> <a href="https://www.qualtrics.com/marketplace/bain-outerloop/? utm_medium=paid+social&utm_source=linkedin&utm_campaign=bain_outer_loop" target="_blank" class="btn " data-ctabuttonclick=true>Register here</a> <a href="/about/media-center/press-releases/2023/qualtrics-and-bain--company-introduce-early-access-to-nps-outer-loop-an-end-to-end-way-to-manage-customer-experience-enhancement-opportunities/" target="_blank" class="btn " data-ctabuttonclick=true>Read the press release</a> </div> </div> <div class="promo__medium-4 column"> <div class="promo__image"> <picture> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-1_1.jpg?width=768&height=768&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=768&height=432&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=480&height=270&mode=crop" media="(min-width:110px)" /> <img alt="" src="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=110&height=110&mode=crop" /> </picture> </div> </div> </section> </section> <section class="section column row spacing spacing--top-bottom" id="45a9e531-855e-4cac-9b53-fe4ac5690684" data-magellan-target="45a9e531-855e-4cac-9b53-fe4ac5690684"> <div class="section__midline-heading"> <h3 class="">NPS Insights</h3> </div> <div class="card__grid column row feed__row"> <div class="row small-up-1 medium-up-2 large-up-4"> <div class="column"> <div class="card card--insights " dir="ltr"> <div class="card__wrapper " data-click="true" data-url="/el/insights/why-customer-loyalty-beats-quarterly-earnings-snap-chart/" data-srcType="articleGrid"> <div class="card__image"> <a href="/el/insights/why-customer-loyalty-beats-quarterly-earnings-snap-chart/" aria-label="Card image link"> <div class="card__image-wrap"> <span class="card__media"> <span class="icon-chart-bar"></span> </span> <picture> <source srcset="/contentassets/e51308497d8e4cdc893c0ea13a0c7e22/loyalty-leaders-16.9.png?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/e51308497d8e4cdc893c0ea13a0c7e22/loyalty-leaders-16.9.png?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/e51308497d8e4cdc893c0ea13a0c7e22/loyalty-leaders-16.9.png?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/e51308497d8e4cdc893c0ea13a0c7e22/loyalty-leaders-1.1.png?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/e51308497d8e4cdc893c0ea13a0c7e22/loyalty-leaders-1.1.png?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/contentassets/e51308497d8e4cdc893c0ea13a0c7e22/loyalty-leaders-1.1.png?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="/el/insights/why-customer-loyalty-beats-quarterly-earnings-snap-chart/" > <h5 class=""> Why Customer Loyalty Beats Quarterly Earnings </h5> <div class="card__desc rte__heading">Across industries, companies that prioritize customer relationships deliver outsize growth.</div> </a> </div> <div class="card__footer"> <div> <span class="" >Snap Chart</span>  </div> <a href="#" class="card__bookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" aria-label="Save Bookmark 292721" data-pageid="292721" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark"> <span class="icon-bookmark"></span> </a> </div> </div> </div> </div> </div> <div class="column"> <div class="card card--insights " dir="ltr"> <div class="card__wrapper " data-click="true" data-url="/el/insights/its-a-love-story-the-power-of-patient-and-employee-experiences-in-healthcare/" data-srcType="articleGrid"> <div class="card__image"> <a href="/el/insights/its-a-love-story-the-power-of-patient-and-employee-experiences-in-healthcare/" aria-label="Card image link"> <div class="card__image-wrap"> <picture> <source srcset="/contentassets/ad30daa50b95417c9e039e694fe3c044/23423-gettyimages-108112936-16-9.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/ad30daa50b95417c9e039e694fe3c044/23423-gettyimages-108112936-16-9.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/ad30daa50b95417c9e039e694fe3c044/23423-gettyimages-108112936-16-9.jpg?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/ad30daa50b95417c9e039e694fe3c044/23423-gettyimages-108112936-1-1.jpg?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/ad30daa50b95417c9e039e694fe3c044/23423-gettyimages-108112936-1-1.jpg?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/contentassets/ad30daa50b95417c9e039e694fe3c044/23423-gettyimages-108112936-1-1.jpg?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="/el/insights/its-a-love-story-the-power-of-patient-and-employee-experiences-in-healthcare/" > <span class="card__tag" >Healthcare & Life Sciences</span> <h5 class=""> It’s a Love Story: The Power of Patient and Employee Experiences in Healthcare </h5> <div class="card__desc rte__heading">The US healthcare system is falling short on patient and clinician experiences. Fostering a culture of love can spur a virtuous cycle that benefits everyone.</div> </a> </div> <div class="card__footer"> <div> <span class="" >Brief</span>  </div> <a href="#" class="card__bookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" aria-label="Save Bookmark 2326355" data-pageid="2326355" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark"> <span class="icon-bookmark"></span> </a> </div> </div> </div> </div> </div> <div class="column"> <div class="card card--insights " dir="ltr"> <div class="card__wrapper " data-click="true" 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