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data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iscjyF Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">AI 시대를 위한 음성 서비스</h2><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 gSjhFQ">AI를 활용한 음성 서비스 지원</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">Zendesk 음성 솔루션만이 중앙에서 AI와 인간의 연결을 제공합니다. 처음부터 끝까지 모든 통화에서 더욱 맞춤화된 고품질 고객 경험을 대규모로 제공합니다.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cKJYvn"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jGnnyv Buttonstyle__ButtonRoot-sc-17obadd-3 ftltma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">무료 평가판 시작</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">무료 평가판 시작</span></span></span></a><div class="VideoLinkstyle__VideoLinkRoot-sc-1fwy2wl-0 cRRbNj"></div></div></div><div class="StyledCol-sc-inuw62-0 dguKjX Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27769%27%20height=%271024%27/%3e"/></span><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-voice/Voice Page Image_5.png" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></section></div><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv Cardsstyle__CardContainer-sc-1qrvtz6-0 bIlNYz"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 iLYKRS Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cjznZY Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">이점</h2><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">진정한 인간적 연결에 AI 기반 정밀도가 더해집니다</h3></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Cardsstyle__StyledRow-sc-1qrvtz6-1 bEEqbX kAGPdX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 kQkNFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-voice/card-speaker-phone.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kqbupM">한 곳에서 통화 관리</h3><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">다른 채널과 동일한 작업 공간에서 통화를 연결 및 라우팅하고 모든 상호작용에서 전체 전후상황을 제공합니다.</p></div></div><div class="StyledCol-sc-inuw62-0 kQkNFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-voice/card-wand.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kqbupM">자동화를 통한 통화 해결</h3><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">논스톱 음성 지원을 제공하고, 음성을 위한 AI 상담사를 이용하여 고객 상호작용의 50%를 해결합니다.</p></div></div><div class="StyledCol-sc-inuw62-0 kQkNFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-voice/card-stopwatch.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kqbupM">AI를 사용하여 더 빠르게 통화 완료</h3><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">상담사가 즉각적인 인사이트로 정확한 응답을 제공하고, 통화 내용 기록 및 요약에 들이는 시간을 줄일 수 있습니다.</p></div></div><div class="StyledCol-sc-inuw62-0 kQkNFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-voice/card-graph.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kqbupM">품질 모니터링, CSAT 강화</h3><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">모든 대화를 추적하여 업무 성과 동향을 파악하고 그에 따라 행동함으로써 작업 품질을 높게 유지할 수 있습니다.</p></div></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gIgCnW AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 iLYKRS Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cjznZY Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">특징</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">통화의 모든 단계에 AI 구축</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eecxgT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div 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class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 kpooIS Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:0" role="button" tabindex="0" aria-controls=":Rae76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">인바운드 통화</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rae76:--panel:0" aria-hidden="false" aria-labelledby=":Rae76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">통화에 응답할 AI 상담사를 배정합니다. AI 상담사는 자연스럽고 고객 지원에 적합한 언어를 사용하여 정교한 작업을 해결하고 필요시 고객을 인간 상담사에게 연결해 줍니다.</p><a href="/service/ai/ai-agents/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 exfqNf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">AI 상담사 알아보기</span></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:1" role="button" tabindex="0" aria-controls=":Rae76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">실시간 통화</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">추후 업데이트</span></span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:1" aria-hidden="true" aria-labelledby=":Rae76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">통화 전환 시, 음성 서비스를 위한 Zendesk 상담사 코파일럿을 활용해 팀의 역량을 강화하세요. 상담사 코파일럿이 실시간 제안을 제공하며, 이를 통해 상담사는 더 빠르고 정확하게 작업을 해결할 수 있습니다.</p><a href="/service/ai/#agentcopilot" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 exfqNf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">상담사 코파일럿 살펴보기</span></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:2" role="button" tabindex="0" aria-controls=":Rae76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">통화 이후 작업</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:2" aria-hidden="true" aria-labelledby=":Rae76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">통화 완료 후, Zendesk AI가 상담사의 작업 공간으로 통화 내용을 요약 및 전달해 주므로 상담사는 다음 대화로 바로 이동할 수 있습니다.</p><a href="/service/ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 exfqNf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Zendesk AI 둘러보기</span></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:3" role="button" tabindex="0" aria-controls=":Rae76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">품질 보증</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:3" aria-hidden="true" aria-labelledby=":Rae76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">이탈 위험 및 이상치를 식별합니다. 인사이트에 액세스하고 고객과 AI 상담사 대화의 100%를 평가하여 고품질 상호작용을 보장합니다.</p><a href="/service/quality-assurance/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 exfqNf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">QA 살펴보기</span></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gfmafJ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 djYrGF">이용 후기</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 jndKqZ"/></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Logo: Openly" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Logo: Openly" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/images/p-voice/logo-openly.svg"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">94<span class="stat-char">%</span></h3><p class="Textstyle__TextRoot-sc-c9um69-0 hpwdBg stat-text">원터치 티켓</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">96<span class="stat-char">%</span></h3><p class="Textstyle__TextRoot-sc-c9um69-0 hpwdBg stat-text">CSAT</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">“통화 한 건당 마무리 시간을 3분에서 단 1분으로 줄였습니다.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Tim Kyse</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Vice President of Customer Experience</p></div></div><a href="/customer/openly/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dcBZjf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">전체 사례 읽기</span></a></cite></div></div></div></div></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gIgCnW"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gsSPGp Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">기본 내장 보이스—사용과 확장이 용이함</h2></div><div class="StyledCol-sc-inuw62-0 iQTSUS Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:0" role="button" tabindex="0" aria-controls=":Ram76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">언제나 최적의 상담사를 연결</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Ram76:--panel:0" aria-hidden="false" aria-labelledby=":Ram76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">대화형 음성응답, 그룹, 우선순위, 오버플로우 및 업무 외 시간 라우팅 기능으로 고객을 더 빠르게 지원할 수 있습니다. 대기열 상한 및 대기 시간을 설정하여 발신자가 대기 없이 콜백을 요청할 수 있게 하세요.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:1" role="button" tabindex="0" aria-controls=":Ram76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">개방적이고 유연한 음성 아키텍처 구현</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:1" aria-hidden="true" aria-labelledby=":Ram76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Zendesk 음성 솔루션은 VoIP, PSTN, 임베디드 옵션을 지원여 통신을 유연하게 제공할 수 있습니다. 대기 시간 추적 및 콜백 옵션으로 전화를 돌리고, 다자간 통화를 시작할 수 있습니다. <a href="/marketplace/apps/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Zendesk 마켓플레이스</span></a>의 앱을 활용하여 음성 기능을 확장하세요.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:2" role="button" tabindex="0" aria-controls=":Ram76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">데이터를 사용하여 의사 결정</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:2" aria-hidden="true" aria-labelledby=":Ram76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">실시간 애널리틱스로 운영 현황을 평가 및 개선하세요. 교차 채널 리포팅을 통해 전화 지원 성과를 메시징, 이메일, 채팅 등과 비교할 수 있습니다. 통화를 모니터링 및 기록하여 고객 안전 및 사생활을 보호하고 대화 품질을 관리합니다.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:3" role="button" tabindex="0" aria-controls=":Ram76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">협업 촉진 및 상담사 코칭</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:3" aria-hidden="true" aria-labelledby=":Ram76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Zendesk의 전체 통화 내역을 보완하는 통화 회의, 통화 중 개입, 직접 통화 전환, 실시간 코칭으로 팀이 협업하도록 지원합니다.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:4" role="button" tabindex="0" aria-controls=":Ram76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">완벽한 전화 솔루션으로 고객을 지원</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:4" aria-hidden="true" aria-labelledby=":Ram76:--trigger:4" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">고객을 위해 무료 및 국제 전화 번호, 다자간 통화, 업무 시간, 음성 메일, 내선 번호, 차단 목록 등 완벽한 전화 솔루션이 갖춰진 전화 액세스를 제공하세요.</p></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">추가 리소스</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/service/voice/","es":"https://www.zendesk.es/service/voice/","fr":"https://www.zendesk.fr/service/voice/","hk":"https://www.zendesk.hk/service/voice/","it":"https://www.zendesk.com/it/service/voice/","kr":"https://www.zendesk.kr/service/voice/","mx":"https://www.zendesk.com.mx/service/voice/","nl":"https://www.zendesk.nl/service/voice/","th":"https://www.zendesk.com/th/service/voice/","tw":"https://www.zendesk.tw/service/voice/","au":"https://www.zendesk.com/au/service/voice/","in":"https://www.zendesk.com/in/service/voice/","sg":"https://www.zendesk.com/sg/service/voice/","dk":"https://www.zendesk.com/dk/service/voice/","se":"https://www.zendesk.com/se/service/voice/","us":"https://www.zendesk.com/service/voice/","jp":"https://www.zendesk.co.jp/service/voice/","br":"https://www.zendesk.com.br/service/voice/","gb":"https://www.zendesk.co.uk/service/voice/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_sitemap-html-include":"-","_encloseme":"1","_wp_page_template":"templates/page-capability-voice.php","_katamari-temp-source_id":"603177","katamari-1":"통합 음성 소프트웨어","katamari-2":"고객과 항상 소통","katamari-3":"고객과 직접 대화하여 복잡한 문제 해결을 위한 맞춤형 솔루션을 제공하세요","katamari-cta-1":"무료 평가판 시작","katamari-cta-2":"데모 신청","katamari-4":"Zendesk Talk 음성 서비스","katamari-5":"상담의 기술","katamari-6":"이메일, 문자, DM이 대세를 이루는 시대지만, 때때로 문제를 가장 빨리 해결하는 방법은 실제 사람과 직접 통화하는 것입니다. Zendesk의 통합 음성 솔루션은 다른 모든 채널과 동기화되므로 상담사가 모든 고객 정보를 즉시 볼 수 있습니다. 이제 업무가 한결 수월해집니다.","katamari-swap-1":"\u003cimg class=\"play-bg lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/voice/video.jpg, https://web-assets.zendesk.com/images/p-capabilities/voice/video@2x.jpg 2x\" alt=\"\"\u003e\r\n\u003cdiv class=\"wistia_embed wistia_async_relk7v61yx popover=true popoverContent=link popoverSize=960x540 anchor-video-\"\u003e\u003ca class=\"anchor-video anchor\" tabindex=\"0\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-7":"고객 정보 바로 설정","katamari-8":"전화번호, 음성 메일, 문자 메시지를 바로 설정할 수 있습니다.","katamari-9":"임베디드 음성 기능","katamari-10":"통화 버튼을 추가하면 고객이 모바일 앱이나 브라우저에서 쉽게 연락할 수 있습니다.","katamari-11":"대화 통합","katamari-12":"이메일, 채팅, 소셜 메시징을 관리하는 공간 내에서 전화 통화, 음성 메일, 문자 메시지도 자동으로 처리하세요.","katamari-13":"기본 사항","katamari-14":"고객 지원 114 도입","katamari-15":"전화 통화 바로 시작","katamari-16":"바로 사용할 수 있는 클라우드 기반 음성 솔루션으로 전화 상담을 즉시 시작하세요.","katamari-17":"사용 중인 도구 및 서비스 활용","katamari-18":"즐겨 쓰는 \u003ca href=\"/service/voice/talk-partner-edition/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e콜 센터 솔루션\u003c/span\u003e\u003c/a\u003e을 Zendesk에 연동하세요. 90개 이상의 전화 통신 제공업체와 연계하거나 자체 연동 서비스를 구축할 수 있습니다.","katamari-19":"추가 앱으로 맞춤 설정","katamari-20":"고급 통화 녹취, 내용 삭제 및 품질 보증 기능 등 추가적인 도구와 서비스로 \u003ca href=\"/apps/directory/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e음성 기능을 확장\u003c/span\u003e\u003c/a\u003e하세요.","katamari-21":"전화 통화 바로 시작","katamari-22":"바로 사용할 수 있는 클라우드 기반 음성 솔루션으로 전화 상담을 즉시 시작하세요.","katamari-23":"사용 중인 도구 및 서비스 활용","katamari-24":"즐겨 쓰는 \u003ca href=\"/service/voice/talk-partner-edition/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e콜 센터 솔루션\u003c/span\u003e\u003c/a\u003e을 Zendesk에 연동하세요. 90개 이상의 전화 통신 제공업체와 연계하거나 자체 연동 서비스를 구축할 수 있습니다.","katamari-25":"추가 앱으로 맞춤 설정","katamari-26":"고급 통화 녹취, 내용 삭제 및 품질 보증 기능 등 추가적인 도구와 서비스로 \u003ca href=\"/apps/directory/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e음성 기능을 확장\u003c/span\u003e\u003c/a\u003e하세요.","katamari-27":"통화 라우팅 및 대기열에 놓기","katamari-28":"상시 통화 지원","katamari-29":"대화형 음성응답(IVR) 라우팅, 그룹 라우팅, 오버플로우 및 업무 외 시간 라우팅 기능을 통해 발신자를 적절한 시간에 적합한 상담사에게 연결하세요. 대기열 상한 및 대기 시간을 설정하여 발신자가 대기 없이 콜백을 요청할 수 있게 하세요.","katamari-30":"모니터링 및 리포팅","katamari-31":"주의 집중","katamari-32":"실시간 애널리틱스로 전화 지원 업무를 평가하고 개선하세요. 교차 채널 리포팅 기능을 사용하면 메시징, 이메일, 채팅 및 기타 대화형 경험과 전화 지원의 업무 성과를 비교할 수 있습니다. 통화를 모니터링하고 녹음하면 고객의 프라이버시를 보호하면서 양질의 대화를 나눌 수 있습니다.","katamari-swap-2":"\u003cdiv class=\"quote-inner\"\u003e\r\n\u003cdiv class=\"container grid padded\"\u003e\r\n\u003cdiv class=\"row reverse-small\"\u003e\r\n\u003cdiv class=\"col col-small-6 col-medium-5 quote-image\"\u003e\r\n\u003cdiv class=\"quote-image-inner\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/voice/harrys.png, https://web-assets.zendesk.com/images/p-capabilities/voice/harrys@2x.png 2x\" alt=\"\"\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-small-5 col-medium-4 push-medium-1 quote-copy\"\u003e\r\n\u003cdiv class=\"logo\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-src=\"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Harry%27s%20logo.png\" alt=\"로고: Harry's\"\u003e\r\n\u003c/div\u003e\r\n\u003cblockquote class=\"h5\"\u003e\r\n“이제 적절한 시기에 적절한 인력을 배치할 수 있게 되어, 빠른 시간 내에 고객을 적합한 상담원과 연결하여 답변을 제공할 수 있습니다.”\r\n\u003c/blockquote\u003e\r\n\u003ccite\u003e\r\n\u003cp class=\"h6\"\u003eKatie Rogers\u003c/p\u003e\r\n\u003cp class=\"caption\"\u003e\u003ca href=\"/customer/harrys/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eHarry's\u003c/span\u003e\u003c/a\u003e의 고객 경험 담당 수석 이사\u003c/p\u003e\r\n\u003c/cite\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-33":"중단율 \u003cspan class=\"stat-figure stat-figure-luke\"\u003e50%\u003c/span\u003e 감소","katamari-34":"통화의 \u003cspan class=\"stat-figure stat-figure-luke\"\u003e80%\u003c/span\u003e를 60초 내 응답","katamari-35":"더 많은 리소스","katamari-swap-3":"\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"https://support.zendesk.com/hc/en-us/articles/360024008393-Best-practices-for-Zendesk-Talk\"\u003e\r\n \u003ch4\u003eZendesk Talk의 성공 사례\u003c/h4\u003e\r\n \u003cp\u003e사용법 가이드\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource1.jpg\" alt=\"이미지\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e문서 읽기\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/integrated-phone-support/\"\u003e\r\n \u003ch4\u003e전화 지원 연동에 대해 알아야 할 내용\u003c/h4\u003e\r\n \u003cp\u003e블로그 게시물\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource2.jpg\" alt=\"이미지\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e문서 읽기\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/call-center-software/\"\u003e\r\n \u003ch4\u003e최신 콜 센터 소프트웨어로 지원 향상\u003c/h4\u003e\r\n \u003cp\u003e블로그 게시물\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource3.jpg\" alt=\"이미지\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e문서 읽기\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/6-reasons-every-call-center-use-integrated-ticketing-system/\"\u003e\r\n \u003ch4\u003e통합 티켓 관리 시스템을 사용해야 하는 6가지 이유\u003c/h4\u003e\r\n \u003cp\u003e블로그 게시물\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource4.jpg\" alt=\"이미지\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e문서 읽기\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/customer/adslot/\"\u003e\r\n \u003ch4\u003eHow Adslot used integrated voice software\u003c/h4\u003e\r\n \u003cp\u003eCustomer story\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource5.jpg\" alt=\"이미지\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e자세히 알아보기\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n","katamari-36":"고객 서비스가 어려우시다면 Zendesk가 쉽게 해결해드리겠습니다.","katamari-cta-3":"무료 평가판 시작","katamari-cta-4":"데모 신청","_edit_lock":"1728401539:5371","_edit_last":"5371","l10n-variant-swap-2-img-data-src__1":"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Harry%27s%20logo.png","l10n-variant-swap-2-img-alt__1":"로고: Harry's","l10n-variant-swap-2-blockquote__0":"“이제 적절한 시기에 적절한 인력을 배치할 수 있게 되어, 빠른 시간 내에 고객을 적합한 상담원과 연결하여 답변을 제공할 수 있습니다.”","l10n-variant-swap-2-p__1":"Katie Rogers","l10n-variant-swap-2-p__2":"\u003ca href=\"/customer/harrys/\" data-shortcode=\"1\" class=\"link\" target=\"\"\u003e\u003cspan\u003eHarry's\u003c/span\u003e\u003c/a\u003e의 고객 경험 담당 수석 이사","l10n-variant-swap-3-img-data-src__0":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource1.jpg","l10n-variant-swap-3-img-data-src__1":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource2.jpg","l10n-variant-swap-3-img-data-src__2":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource3.jpg","l10n-variant-swap-3-img-data-src__3":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource4.jpg","l10n-variant-swap-3-img-data-src__4":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource5.jpg","l10n-variant-swap-3-h4__0":"Zendesk Talk의 성공 사례","l10n-variant-swap-3-p__1":"사용법 가이드","l10n-variant-swap-3-p__2":"문서 읽기","l10n-variant-swap-3-h4__4":"전화 지원 연동에 대해 알아야 할 내용","l10n-variant-swap-3-p__5":"블로그 게시물","l10n-variant-swap-3-p__6":"문서 읽기","l10n-variant-swap-3-h4__8":"최신 콜 센터 소프트웨어로 지원 향상","l10n-variant-swap-3-p__9":"블로그 게시물","l10n-variant-swap-3-p__10":"문서 읽기","l10n-variant-swap-3-h4__12":"통합 티켓 관리 시스템을 사용해야 하는 6가지 이유","l10n-variant-swap-3-p__13":"블로그 게시물","l10n-variant-swap-3-p__14":"문서 읽기","l10n-variant-swap-3-h4__16":"How Adslot used integrated voice software","l10n-variant-swap-3-p__17":"Customer story","l10n-variant-swap-3-p__18":"자세히 알아보기","zen-breadcrumb1Text":"고객 지원 서비스를 위한 Zendesk","zen-breadcrumb2Text":"음성","last_modified_by":"bureauworks","zen-hero-supertitle":"AI 시대를 위한 음성 서비스","zen-hero-heading":"AI를 활용한 음성 서비스 지원","zen-hero-body":"Zendesk 음성 솔루션만이 중앙에서 AI와 인간의 연결을 제공합니다. 처음부터 끝까지 모든 통화에서 더욱 맞춤화된 고품질 고객 경험을 대규모로 제공합니다.","zen-watch-video":"비디오 보기","zen-benefits":"이점","zen-benefits-heading":"진정한 인간적 연결에 AI 기반 정밀도가 더해집니다","zen-benefits-card-1-title":"한 곳에서 통화 관리","zen-benefits-card-1-body":"다른 채널과 동일한 작업 공간에서 통화를 연결 및 라우팅하고 모든 상호작용에서 전체 전후상황을 제공합니다.","zen-benefits-card-2-title":"자동화를 통한 통화 해결","zen-benefits-card-2-body":"논스톱 음성 지원을 제공하고, 음성을 위한 AI 상담사를 이용하여 고객 상호작용의 50%를 해결합니다.","zen-benefits-card-3-title":"AI를 사용하여 더 빠르게 통화 완료","zen-benefits-card-3-body":"상담사가 즉각적인 인사이트로 정확한 응답을 제공하고, 통화 내용 기록 및 요약에 들이는 시간을 줄일 수 있습니다.","zen-benefits-card-4-title":"품질 모니터링, CSAT 강화","zen-benefits-card-4-body":"모든 대화를 추적하여 업무 성과 동향을 파악하고 그에 따라 행동함으로써 작업 품질을 높게 유지할 수 있습니다.","zen-features":"특징","zen-features-heading":"통화의 모든 단계에 AI 구축","zen-features-1-title":"인바운드 통화","zen-features-1-body":"통화에 응답할 AI 상담사를 배정합니다. AI 상담사는 자연스럽고 고객 지원에 적합한 언어를 사용하여 정교한 작업을 해결하고 필요시 고객을 인간 상담사에게 연결해 줍니다.","zen-features-1-cta":"AI 상담사 알아보기","zen-coming-soon":"추후 업데이트","zen-features-2-title":"실시간 통화","zen-features-2-body":"통화 전환 시, 음성 서비스를 위한 Zendesk 상담사 코파일럿을 활용해 팀의 역량을 강화하세요. 상담사 코파일럿이 실시간 제안을 제공하며, 이를 통해 상담사는 더 빠르고 정확하게 작업을 해결할 수 있습니다.","zen-features-2-cta":"상담사 코파일럿 살펴보기","zen-features-3-title":"통화 이후 작업","zen-features-3-body":"통화 완료 후, Zendesk AI가 상담사의 작업 공간으로 통화 내용을 요약 및 전달해 주므로 상담사는 다음 대화로 바로 이동할 수 있습니다.","zen-features-3-cta":"Zendesk AI 둘러보기","zen-features-4-title":"품질 보증","zen-features-4-body":"이탈 위험 및 이상치를 식별합니다. 인사이트에 액세스하고 고객과 AI 상담사 대화의 100%를 평가하여 고품질 상호작용을 보장합니다.","zen-features-4-cta":"QA 살펴보기","zen-testimonial":"이용 후기","zen-testimonial-stat-1-figure":"94%","zen-testimonial-stat-1-label":"원터치 티켓","zen-testimonial-stat-2-figure":"96%","zen-testimonial-stat-2-label":"CSAT","zen-testimonial-quote":"\"통화 한 건당 마무리 시간을 3분에서 단 1분으로 줄였습니다.\"","zen-testimonial-author":"Tim Kyse","zen-testimonial-author-title":"Vice President of Customer Experience","zen-faq-heading":"기본 내장 보이스—사용과 확장이 용이함","zen-faq-1-q":"언제나 최적의 상담사를 연결","zen-faq-1-a":"대화형 음성응답, 그룹, 우선순위, 오버플로우 및 업무 외 시간 라우팅 기능으로 고객을 더 빠르게 지원할 수 있습니다. 대기열 상한 및 대기 시간을 설정하여 발신자가 대기 없이 콜백을 요청할 수 있게 하세요.","zen-faq-2-q":"개방적이고 유연한 음성 아키텍처 구현","zen-faq-2-a":"Zendesk 음성 솔루션은 VoIP, PSTN, 임베디드 옵션을 지원여 통신을 유연하게 제공할 수 있습니다. 대기 시간 추적 및 콜백 옵션으로 전화를 돌리고, 다자간 통화를 시작할 수 있습니다. \u003ca href=\"/marketplace/apps/\"\u003eZendesk 마켓플레이스\u003c/a\u003e의 앱을 활용하여 음성 기능을 확장하세요.","zen-faq-3-q":"데이터를 사용하여 의사 결정","zen-faq-3-a":"실시간 애널리틱스로 운영 현황을 평가 및 개선하세요. 교차 채널 리포팅을 통해 전화 지원 성과를 메시징, 이메일, 채팅 등과 비교할 수 있습니다. 통화를 모니터링 및 기록하여 고객 안전 및 사생활을 보호하고 대화 품질을 관리합니다.","zen-faq-4-q":"협업 촉진 및 상담사 코칭","zen-faq-4-a":"Zendesk의 전체 통화 내역을 보완하는 통화 회의, 통화 중 개입, 직접 통화 전환, 실시간 코칭으로 팀이 협업하도록 지원합니다.","zen-faq-5-q":"완벽한 전화 솔루션으로 고객을 지원","zen-faq-5-a":"고객을 위해 무료 및 국제 전화 번호, 다자간 통화, 업무 시간, 음성 메일, 내선 번호, 차단 목록 등 완벽한 전화 솔루션이 갖춰진 전화 액세스를 제공하세요.","zen-resources":"추가 리소스","zen-resource-type-app-store":"App Store","zen-resource-type-guide":"가이드","zen-resource-type-article":"문서","zen-resources-1-title":"Zendesk 마켓플레이스","zen-resources-2-title":"음성 사용 가이드","zen-resources-3-title":"지능형 통화 라우팅: 작동 방식 및 모범 사례","zen-resources-4-title":"옴니채널 연락 센터 가이드","zen-action-footer-supertitle":"시작하기","zen-action-footer-heading":"Zendesk 무료로 사용해 보기","_tms_delivery":"2024-10-09 16:49:17","canonical":"https://www.zendesk.kr/service/voice/","seoTitle":"2024년 최고의 고객 서비스 전화 소프트웨어 | Zendesk 콜 센터 소프트웨어","seoDescription":"Zendesk의 통합 음성 솔루션은 다른 모든 고객 서비스 채널과 동기화되므로 상담사가 모든 고객 정보를 즉시 볼 수 있습니다. 지금 무료 평가판 시작","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-3.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-3.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/47YI1BA","facebook":"https://zdsk.co/4gXOh0z","linkedin":"https://zdsk.co/4eFI5cg"},"path":"/service/voice/","title":"기능 - 음성","publishedAt":"2020-10-15 12:00:00","updatedAt":"2024-10-09 16:49:17","updatedAtFormatted":"2024년 10월 09일","content":""},"preview":false,"id":202107002,"locale":"kr"},"__lang":"kr","__namespaces":{"header":{"arialabel_search":"검색","arialabel_toggle":"모바일 메뉴 토글","blog":"블로그","brand_logoname_blog":"Zendesk 블로그","brand_subtitle_newsroom":"기업 뉴스 및 공지","contact_us":"문의하기","dropdown_company":"회사","dropdown_company_about":"회사 소개","dropdown_company_accessibility":"접근성 계획","dropdown_company_careers":"채용 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오류가 발생했습니다.\u003c/0\u003e\u003c1\u003e페이지를 다시 로드하고 재시도하거나 \u003c2\u003eZendesk에 도움을 요청하세요\u003c/2\u003e.\u003c/1\u003e","fld_err_not_allowed":"숫자 및 특수 문자는 사용할 수 없습니다.","fld_err_required":"이 필드는 반드시 입력해야 합니다.","fld_err_select_option":"옵션을 선택하세요.","fld_opt_select":"선택","footer_btn":"구독","footer_lbl":"이메일 주소를 입력하세요.","footer_success":"클럽에 오신 것을 환영합니다!","job_title_lbl":"직함","lbl_start_free_trial":"무료 평가판 시작","link_privacy_notice":"개인정보 보호 고지","link_privacy_notice_alt":"Zendesk 개인정보 공지","link_privacy_policy":"Zendesk 개인정보 보호방침","link_terms_of_use_alt":"이용 약관","message_lbl":"메시지","name_first_lbl":"이름","name_last_lbl":"성","next_btn":"다음","num_employees_lbl":"직원 수","optin_lbl":"이 확인란을 선택함으로써 본인은 Zendesk 제품, 서비스 및 이벤트에 대한 마케팅 관련 소통을 위해 Zendesk에서 연락함에 동의합니다. 언제든 수신 거부할 수 있음을 알고 있습니다.","optin_text":"본인의 개인 정보를 제출함으로써 \u003c0\u003e\u003c/0\u003e에 따라 Zendesk가 개인 정보를 수집, 처리, 저장하는 데 동의합니다.","optin_text_short":"이 확인란을 선택함으로써 본인은 \u003c0\u003e\u003c/0\u003e 및 \u003c1\u003e\u003c/1\u003e에 동의하고 Zendesk가 마케팅 메시지를 전송하는 것을 허락하며, 언제든지 이를 취소하고 옵트아웃할 수 있음을 확인합니다.","phone_err_invalid":"올바른 전화번호를 입력하세요.","phone_lbl":"전화번호","plcholdr_trial_teaser":"업무용 이메일을 입력하세요","question_lbl":"무엇을 도와 드릴까요?","step_count":"\u003c0\u003e\u003c/0\u003e/\u003c1\u003e\u003c/1\u003e 단계","submit_btn":"제출","success_in_touch":"곧 연락드리겠습니다. 그 동안 무료 평가판을 시작하실 것을 적극 권합니다."},"contactFormModal":{"description":"대화를 시작하세요. 간략한 정보를 제공해주면 최대한 빠르게 연락드리겠습니다.","heading":"영업팀에 문의하기","offices_link_text":"Zendesk의 글로벌 오피스","product_link_text":"제품 지원이 필요하세요? Zendesk 헬프 센터 보러가기","submit_button":"영업팀에 문의하기"},"formFieldJobRole":{"fld_error":"직책을 선택하세요.","fld_lbl":"직책 레벨","opt_clevel":"C레벨","opt_director":"이사","opt_executive":"경영진","opt_manager":"관리자","opt_staff":"사무직원"},"formFieldJobFunction":{"fld_lbl":"직무","opt_administration":"사무행정","opt_customer_support":"고객 지원","opt_education":"교육","opt_engineering":"엔지니어링","opt_facilities":"시설","opt_finance":"금융","opt_human_resources":"인사 관련","opt_it":"IT","opt_legal":"법적 사항","opt_management":"관리","opt_marketing":"마케팅","opt_media_comms":"미디어 \u0026 커뮤니케이션","opt_medical":"의료","opt_operations":"운영 부서","opt_product_mgmt":"제품 관리","opt_program_mgmt":"프로그램 관리","opt_proserv":"전문가 서비스","opt_purchasing":"구매","opt_sales":"판매"},"country":{"ad":"안도라","ae":"아랍에미리트 연합국","af":"아프가니스탄","ag":"앤티가 바부다","ai":"앵귈라","al":"알바니아","am":"아르메니아","ao":"앙골라","aq":"남극","ar":"아르헨티나","as":"미국령 사모아","at":"오스트리아","au":"호주","aw":"아루바","az":"아제르바이잔","ba":"보스니아 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\u003c0\u003e\u003c/0\u003e에 설명된 대로 귀하는 언제든지 Zendesk 마케팅 커뮤니케이션 구독을 취소할 수 있습니다.","marketing_opt_in":"예, 본인은 Zendesk 제품, 서비스 및 이벤트에 대한 마케팅 관련 커뮤니케이션을 수신하고 싶습니다. 본인은 언제든지 수신을 거부할 수 있음을 알고 있습니다.","marketing_opt_out":"Zendesk에서 보내드리는 마케팅 소식을 원하지 않는 경우, 이 확인란에 체크 표시를 해 주세요.","privacy_consent":"본인은 \u003c0\u003e\u003c/0\u003e에 따라 Zendesk가 본인의 정보를 수집, 처리 및 저장하는 데 동의합니다. 특히, 본인은 Zendesk 개인정보 취급방침에 명시된 대로 정보를 호스팅하고 처리하기 위한 목적으로 미국을 포함한 다른 국가로 본인의 개인 정보를 이전하는 데 동의합니다.","privacy_notice_china":"이 양식을 제출함으로써, 귀하는 귀하의 개인정보가 중화인민공화국 외부에 위치한 서버로 전송, 저장 및 처리될 수 있으며 귀하의 개인정보가 \u003c0\u003e\u003c/0\u003e에 따라 처리될 것임을 인정하고 이에 동의하는 것입니다."},"exitModals":{"blog_heading":"맞습니다. 중요한 정보가 참 많죠.","blog_heading_jp":"Zendesk 뉴스레터를\u003c0\u003e\u003c/0\u003e구독하시겠어요?","blog_heading_us":"추천 자료","blog_text":"Zendesk 뉴스레터에 가입하여 원할 때 읽으세요.","blog_text_jp":"최신 정보,\u003c0\u003e\u003c/0\u003e고객 사례, 고객 서비스 관련 팁을 전달해 보세요.","blog_text_us":"구독 신청하시고, 고객 인사이트, 최신 경향 등을 이메일로 바로 받아 보세요.","demo_btn":"데모 보기","demo_subhead":"Zendesk 고객 서비스 솔루션이 고객 경험을 한결 손쉽고 편리하게 해주는 비결을 알아보세요.","heading":"Zendesk 사용해 보기","heading_jp":"제품 데모","trial_btn":"무료 평가판 시작","trial_subhead":"오늘 고객 서비스 솔루션을 시험해 보세요."},"globalFooter":{"col_company":"회사","col_company_about":"회사 소개","col_company_accessibility":"접근성 계획","col_company_careers":"채용 정보","col_company_diversity":"다양성 및 포용성","col_company_foundation":"Zendesk Foundation","col_company_legal":"법적 정보","col_company_newsroom":"뉴스룸","col_company_social":"사회적 영향","col_company_ventures":"Zendesk Ventures","col_features":"특징","col_features_adpp":"Advanced Data Privacy and Protection","col_features_ai":"AI \u0026 자동화","col_features_ai_agents":"AI 상담사","col_features_client_portal":"클라이언트 포털","col_features_client_portal_software":"클라이언트 포털 소프트웨어","col_features_community":"커뮤니티 포럼","col_features_helpcenter":"헬프 센터","col_features_knowledgebase":"지식창고","col_features_knowledgebase_software":"지식창고 소프트웨어 ","col_features_live_chat":"라이브 채팅","col_features_messaging":"메시징 및 실시간 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