Contact Us | Intellectual Property Office of New Zealand

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class="menuitem login"><span>Log in</span></a> </li> </ul> </div> </nav> <div class="clear"></div>  <div id="mobile-menu-container"></div> </header>   <div class="outer-page-wrapper outer-page-wrapper--padding-default"> <nav class="nav-breadcrumb"> <div class="page-wrapper"> <ul itemscope itemtype="http://schema.org/BreadcrumbList"> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a href="/" itemprop="item"><span itemprop="name">Home</span></a><meta itemprop="position" content="0"/></li> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <span itemprop="name" class="inactive">Contact Us</span> <meta itemprop="position" content="1"/> </li> </ul> </div> </nav> </div>   <header class="ip-section-sub-header">  <div class="outer-page-wrapper outer-page-wrapper--padding-default"> <div class="header"> <div class="page-wrapper"> <div class="header-text-wrapper"> <h1>Contact Us</h1> </div> </div> </div> </div>  </header>  </div>   <div class="shell-body" id="content">  <div class="page-maincontent" id="content"> <div class="page-wrapper">  <div class="layout-col-9 layout-col main-left">  <div class="nav-tertiary divider-bottom mobile tablet screenreader-desktop"></div>  <div class="clear divider-bottom aside-right mobile tablet"></div>  <div class="share-panel mobile tablet"> <div class="share-panel__row"> <h3 class="share-panel__title">Print</h3> <div class="share-panel__link-wrapper"> <a href="#" class="share-panel__link print-this-page" rel="nofollow"> <span class="access">Print</span> <span class="share-panel__icon share-panel__icon-print icon icon-print"></span> </a> </div> </div> <div class="share-panel__row"> <h3 class="share-panel__title">Email</h3> <div class="share-panel__link-wrapper"> <a href="mailto:?subject=Contact Us%20-%20Intellectual Property Office of New Zealand&body=Contact Us%20-%20https%3A%2F%2Fwww.iponz.govt.nz%2Fcontact-us%2F" class="share-panel__link" rel="nofollow"> <span class="access">Email</span> <span class="share-panel__icon share-panel__icon-mail icon icon-mail"></span> </a> </div> </div> </div>  <div class="content-wrapper"> <p>IPONZ is open during the following times:</p> <ul> <li>8.30am – 5.00pm Monday to Friday.</li> <li>Our online services are available 24/7.</li> <li>Our office is closed on <a href="/contact-us/closed-days/">public holidays</a>.</li> </ul> <p>We will provide information about our services and try to answer questions you have, but please note we cannot provide legal advice. If you need help determining the best IP strategy for your needs, we recommend talking to a <a href="https://www.ttipattorney.gov.au/resources/find-an-attorney">specialist IP attorney</a>.</p> <p>Remember: IP information is valuable – be careful of what information you share with whom. Any information you share with IPONZ may be subject to release under certain circumstances. Please refer to our <a href="/about-iponz/privacy/">Privacy Statement</a> for more information.</p> <h2>Common queries</h2> <p>Do you have a question for us? You may find the information you need below:</p>  <div class="concertina">  <div class="js-concertina" id="what-is-the-status-of-my-application"> <a href="#" class="js-trigger"><h3 class="title">What is the status of my application?<span class="icon-down-open"></span></h3></a> <div class="js-reveal"> <p><span>If you are the owner or agent for an application, you may log in</span><span> to our online case management </span><span>facility</span><span> and search the corresponding register for that application</span><span>.</span><span> This</span><span> will</span><span> allow you to view the </span><span>current</span><span> status and details of th</span><span>at application</span><span>.</span></p><p><span>You may</span><span> also</span> <span>visit the My Case Portfolio section of our online case management facility</span><span> for a list of all applications</span><span> and cases </span><span>where you are the active case contact</span><span>.</span></p><p><span>If you have filed an application or request, please note that we will need some time to review and consider this.</span><span> Please see our Timeframes</span><span> page for a list of expected timeframes</span><span> for applications and correspondence.</span></p><p><span>If any action is needed from you on </span><span>an existing</span><span> application, a task will be opened </span><span>in our online case management facility. To see if you have any tasks that are awaiting a response, please log into </span><span>our online system and check </span><span>your Inbox.</span></p><p><span>If you have an agent or legal representative who </span><span>has filed or </span><span>is </span><span>managing</span><span> your application</span><span> on your behalf</span><span>, you should get in touch with that agent for any updates</span><span>.</span></p><p><span>For more information on the process we follow whenever you file an application with us, please refer to the </span><span>respective</span><span> examination process page:</span></p><ul> <li><a href="/get-ip/trade-marks/process/"><span>Trade mark examination process</span></a></li> <li><a href="/get-ip/patents/examination-manual/"><span>Patent examination process</span></a></li> <li><a href="/get-ip/designs/process/"><span>Design examination process</span></a></li> <li><a href="/get-ip/pvr/pvr-process/"><span>Plant Variety Rights examination process</span></a></li> </ul> </div> </div>   <div class="js-concertina" id="when-can-i-expect-a-response-on-my-application"> <a href="#" class="js-trigger"><h3 class="title">When can I expect a response on my application?<span class="icon-down-open"></span></h3></a> <div class="js-reveal"> <p><span>A list of our expected timeframes for applications and correspondence can be found on our Timeframes</span><span> page. Th</span><span>is</span><span> page is updated quarterly to reflect </span><span>current expected timings</span><span>.</span></p><p><a href="/support/timeframes/"><span>Application timeframes</span></a></p> </div> </div>   <div class="js-concertina" id="how-do-i-renew-my-ip-registration"> <a href="#" class="js-trigger"><h3 class="title">How do I renew my IP registration?<span class="icon-down-open"></span></h3></a> <div class="js-reveal"> <p><span>To renew an IP registration that is due for renewal:</span></p><ul> <li><span>If you have a</span><span>n IPONZ</span><span> login account</span><span>: </span><span>Log in </span><span>to the IPONZ online case management facility, then select the appropriate IP type from </span><span>the</span><span> left-hand menu</span><span> of your Inbox</span> <span>and renew your registration.</span></li> <li><span>If you do not have an IPONZ login account: </span><span>Visit the Manage IP</span><span> page</span><span> of this website, then select the “Renew” button under the appropriate section.</span><span> This will not require you to log into the online case management facility.<br><br></span><a href="/manage-ip/">Manage IP</a></li> </ul><p><span>You will need the following to renew your IP registration:</span></p><ul> <li><span>You will need to search for the case number or title</span><span> of the IP registration you wish to renew.</span></li> <li><span>You will also need to provide </span><span>a name </span><span>and</span><span> email address </span><span>to which </span><span>your receipt</span><span> can be sent</span><span>, </span><span>as well as</span><span> a payment method (either credit card or internet banking).</span></li> </ul><p><strong><span>Please note that </span><span>we are only</span><span> able to</span><span> accept</span><span> renewal payments that are made within a specific </span><span>time period</span><span> of the due date.</span></strong></p> </div> </div>   <div class="js-concertina" id="how-do-i-change-the-details-of-my-application"> <a href="#" class="js-trigger"><h3 class="title">How do I change the details of my application?<span class="icon-down-open"></span></h3></a> <div class="js-reveal"> <p><span>You will usually only be able to request for changes on applications where you are the owner or the agent.</span></p><p><span>Changing the details of an application</span><span> will depend on the changes you wish to make. For example:</span></p><ul> <li><strong><span>Change</span><span>s</span> <span>to</span><span> contact details</span><span>:</span></strong> <span>If you wish to update the address or contact details of an</span><span> entity that </span><span>owns</span><span> one or more</span><span> application</span><span>s, you will need to update the profile information for that entity. Any changes to this profile information will automatically propagate to</span><span> all cases under the name of that entity</span><span>.</span></li> <li><strong><span>Change</span><span>s</span><span> of ownership</span><span>:</span></strong> <span>If you wish to change the owner </span><span>(</span><span>or the agent</span><span>)</span><span> for an application, you will need to </span><span>file</span><span> a change of ownership (or agency)</span></li> <li><strong><span>Changes to</span><span> an</span><span> application</span><span>:</span></strong> <span>If you wish to make changes to an application (</span><span>for</span><span> example</span><span>, adding or removing</span><span> goods and services to a trade mark </span><span>specification</span><span>), you will need to file an appropriate amendment request.</span> <strong><span>Please note that you may not necessarily be </span><span>allowed</span><span> to make changes </span><span>to</span><span> your application</span><span>, particularly if it</span><span> has been formally accepted or registered.</span></strong></li> </ul><p><span>For guidance on how to change the details of </span><span>an IP</span><span> application</span><span> you own, please refer to the </span><span>respective m</span><span>ainten</span><span>ance</span> <span>guides:</span></p><ul> <li><a href="/get-ip/trade-marks/maintaining/">Maintain a Trade Mark</a></li> <li><a href="/get-ip/patents/maintain/">Maintain a Patent</a></li> <li><a href="/get-ip/designs/maintain-a-design/">Maintain a Design</a></li> <li><a href="/get-ip/pvr/maintain/">Manage a Plant Variety Right</a></li> </ul> </div> </div>   <div class="js-concertina" id="i-have-a-question-about-an-examiners-report-or-letter"> <a href="#" class="js-trigger"><h3 class="title">I have a question about an examiner’s report or letter<span class="icon-down-open"></span></h3></a> <div class="js-reveal"> <p><span>If you wish to discuss a report or </span><span>letter</span> <span>that you have received from an examiner, </span><span>you may </span><span>contact</span><span> the</span><span> examiner via the phone</span><span> number given in the report during business hours.</span></p><p><span>Please note that examiners are not able to provide business or legal advice. </span><span>You may still be required to submit a formal response to your examiner via our online case management facility </span><span>in order </span><span>for your application to proceed.</span></p> </div> </div>  </div>  <p>You may contact us via phone or email if you have a more specific question. If your query is related to a specific IP application, please be ready to provide its case number or details.</p> <p>Our phone lines are busiest on Mondays and Tuesdays, so you may wish to send us your query via email on these days, or call us at another time.</p> <p>We’ll endeavour to respond to written queries within two days of receiving them. However, you may also call us directly if your query is urgent, or if you have a deadline today.</p> <h2>Phone</h2> <p>Freephone within New Zealand <strong><br>0508 447 669</strong></p> <p>Freephone from Australia<br>1800 796 338</p> <p>International callers<br>+64 3 962 2607</p> <h3>Language assistance available</h3> <p>If you’re deaf or hearing impaired, you can use the New Zealand Relay Service to get in touch with us.</p> <p><a href="https://www.nzrelay.co.nz/index">New Zealand Relay Service</a></p> <h2><a name="onlineform2"></a>Online form</h2> <p>To ensure that we can respond to your query efficiently, please complete the form below. We will aim to respond within two working days. However, during busy periods responses may take up to seven working days. Please contact us via phone if there is an urgent deadline.</p> <div class="form stacked"> <form id="UserForm_Form_7" action="/contact-us/Form/" method="POST" enctype="application/x-www-form-urlencoded" class=" userform"> <p id="UserForm_Form_7_error" class="message " aria-hidden="true" style="display: none;"></p> <div class="userform-fields"> <div id="EditableFormStep_9ea61" class="form-step field CompositeField userformsstep" data-title="First Page"> <div id="EditableTextField_0f5f3" class="field text requiredField"> <label class="left" for="UserForm_Form_7_EditableTextField_0f5f3">Name</label> <div class="middleColumn"> <input type="text" name="EditableTextField_0f5f3" class="text requiredField" id="UserForm_Form_7_EditableTextField_0f5f3" required="required" aria-required="true" data-rule-required="true" data-msg-required="Please enter your full name"> </div> </div> <div id="EditableTextField_f3e9b" class="field text"> <label class="left" for="UserForm_Form_7_EditableTextField_f3e9b">Phone number (including area code)</label> <div class="middleColumn"> <input type="text" name="EditableTextField_f3e9b" class="text" id="UserForm_Form_7_EditableTextField_f3e9b"> </div> </div> <div id="EditableTextField_c96e2" class="field email text requiredField"> <label class="left" for="UserForm_Form_7_EditableTextField_c96e2">Email address</label> <div class="middleColumn"> <input type="email" name="EditableTextField_c96e2" class="email text requiredField" id="UserForm_Form_7_EditableTextField_c96e2" required="required" aria-required="true" data-rule-required="true" data-msg-required="&#039;Email address&#039; is required" data-rule-email="data-rule-email"> </div> </div> <fieldset id="EditableTextField_e73cf" class="field optionset checkboxset"> <label class="left">Topics</label> <div class="middleColumn"> <div class="odd valPatents js-radio"> <input id="UserForm_Form_7_EditableTextField_e73cf_Patents" class="checkbox" name="EditableTextField_e73cf[]" type="checkbox" value="Patents"> <label for="UserForm_Form_7_EditableTextField_e73cf_Patents" class="checkbox">Patents</label> </div> <div class="even valTrade_marks js-radio"> <input id="UserForm_Form_7_EditableTextField_e73cf_Trade_marks" class="checkbox" name="EditableTextField_e73cf[]" type="checkbox" value="Trade marks"> <label for="UserForm_Form_7_EditableTextField_e73cf_Trade_marks" class="checkbox">Trade marks</label> </div> <div class="odd valDesigns js-radio"> <input id="UserForm_Form_7_EditableTextField_e73cf_Designs" class="checkbox" name="EditableTextField_e73cf[]" type="checkbox" value="Designs"> <label for="UserForm_Form_7_EditableTextField_e73cf_Designs" class="checkbox">Designs</label> </div> <div class="even valPVR js-radio"> <input id="UserForm_Form_7_EditableTextField_e73cf_PVR" class="checkbox" name="EditableTextField_e73cf[]" type="checkbox" value="PVR"> <label for="UserForm_Form_7_EditableTextField_e73cf_PVR" class="checkbox">PVR</label> </div> <div class="odd valCopyright js-radio"> <input id="UserForm_Form_7_EditableTextField_e73cf_Copyright" class="checkbox" name="EditableTextField_e73cf[]" type="checkbox" value="Copyright"> <label for="UserForm_Form_7_EditableTextField_e73cf_Copyright" class="checkbox">Copyright</label> </div> <div class="even valMy_login__User_ID_and_password_ js-radio"> <input id="UserForm_Form_7_EditableTextField_e73cf_My_login_User_ID_and_password" class="checkbox" name="EditableTextField_e73cf[]" type="checkbox" value="My login (User ID and password)"> <label for="UserForm_Form_7_EditableTextField_e73cf_My_login_User_ID_and_password" class="checkbox">My login (User ID and password)</label> </div> <div class="odd valRequesting_a_refund js-radio"> <input id="UserForm_Form_7_EditableTextField_e73cf_Requesting_a_refund" class="checkbox" name="EditableTextField_e73cf[]" type="checkbox" value="Requesting a refund"> <label 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class="text" id="UserForm_Form_7_EditableTextField_b15e5"> </div> </div> <div id="EditableTextField_71635" class="field textarea requiredField"> <label class="left" for="UserForm_Form_7_EditableTextField_71635">Message</label> <div class="middleColumn"> <textarea name="EditableTextField_71635" class="textarea requiredField" id="UserForm_Form_7_EditableTextField_71635" required="required" aria-required="true" data-rule-required="true" data-msg-required="&#039;Message&#039; is required" rows="5" cols="20"></textarea> </div> </div> <div id="UserForm_Form_7_EditableTextField_af0c8_Holder" class="field nocaptcha"> <label class="left" for="UserForm_Form_7_EditableTextField_af0c8">Verification</label> <div class="middleColumn"> <div class="g-recaptcha" id="Nocaptcha-UserForm_Form_7_EditableTextField_af0c8" data-sitekey="6LeTdUYUAAAAANE5S7KsmcTFr_gwAA_QIkt8-uoN" data-theme="light" data-type="image" data-size="normal" data-form="UserForm_Form_7" data-badge="bottomright"></div> <noscript> <p>You must enable JavaScript to submit this form</p> </noscript> </div> </div> </div> <input type="hidden" name="SecurityID" value="62d34a0c96e2bfbe224913ef5c0aa904f9f2fb4f" class="hidden" id="UserForm_Form_7_SecurityID"> <div class="clear"></div> </div> <nav class="btn-toolbar Actions"> <input type="submit" name="action_process" value="Submit" class="action" id="UserForm_Form_7_action_process"> <input type="reset" name="action_clearForm" value="Reset" class="action" id="UserForm_Form_7_action_clearForm"> </nav> </form> </div> <p> </p> <p>You may also send any feedback via email to <a href="mailto:info@iponz.govt.nz">info@iponz.govt.nz</a>.</p> <h2>Release of information</h2> <p>Requests for information can be submitted via the online service request form located on our Release of information page.</p> <p><a href="/about-iponz/release-of-information/">Release of information</a></p> <p>This page provides guidelines concerning the information that we are able to release, and how OIA requests are managed.</p> <h2>Media queries</h2> <p>For queries from the media please contact the Ministry of Business, Innovation and Employment (MBIE) media team at <a href="mailto:media@mbie.govt.nz">media@mbie.govt.nz</a></p> <h2>Mail</h2> <p>PO Box 9241<br>Marion Square<br>Wellington 6141<br>New Zealand</p> <h3>Courier</h3> <p>15 Stout Street<br>Wellington 6011<br>New Zealand</p> </div> </div>   <div class="layout-col-3 layout-col aside-right divider-bottom">  <div class="nav-tertiary divider-bottom desktop"></div>   <div class="share-panel desktop"> <div class="share-panel__row"> <h3 class="share-panel__title">Print</h3> <div class="share-panel__link-wrapper"> <a href="#" class="share-panel__link print-this-page" rel="nofollow"> <span class="access">Print</span> <span class="share-panel__icon share-panel__icon-print icon icon-print"></span> </a> </div> </div> <div class="share-panel__row"> <h3 class="share-panel__title">Email</h3> <div class="share-panel__link-wrapper"> <a href="mailto:?subject=Contact Us%20-%20Intellectual Property Office of New Zealand&body=Contact Us%20-%20https%3A%2F%2Fwww.iponz.govt.nz%2Fcontact-us%2F" class="share-panel__link" rel="nofollow"> <span class="access">Email</span> <span class="share-panel__icon share-panel__icon-mail icon icon-mail"></span> </a> </div> </div> </div>  </div>  <div class="clear"></div> </div> </div>  <div class="shell-page-footer"> <div class="outer-page-wrapper outer-page-wrapper--padding-default" id="ip-index"> <div class="bottom-page-nav-wrapper">  <nav class="nav-in-this-section"> <h2 class="nav-title">In this section</h2> <ul> <li> <a href="/contact-us/subscribe/"> <span class="icon-right-open"></span> <h3 class="title">Subscribe to newsletter</h3> </a> </li> <li> <a href="/contact-us/closed-days/"> <span class="icon-right-open"></span> <h3 class="title">Days we are closed</h3> </a> </li> </ul> </nav>  </div> </div> </div>  <div class="page-footer-wrapper"> <div class="mobile realme-block" 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