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Le droit à l’effacement : supprimer vos données en ligne | CNIL
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l’effacement : supprimer vos données en ligne </li> </ol> </div> <div class="container"> </div> <div class="container"> </div> <div class="container"> </div> <div class="container"> <div class="layout--page-content"> <div class="layout-inner"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div> <div class="ctn-gen"> <div class='ctn-gen-titre js-zoom-wrapper zoom-wrapper'><h1> <span>Le droit à l’effacement : supprimer vos données en ligne</span> </h1></div> <div class='ctn-gen-auteur'>24 mai 2018</div> <hr class="separator" /> <div class="page-introduction js-zoom-wrapper zoom-wrapper clearfix"><p>Vous avez le droit de demander à un organisme l'effacement de données à caractère personnel vous concernant.</p> </div> <div class="page--tools"><div class="social"><ul><li><a href="" class="icon-print print-btn print" onClick="#">Print the article</a></li><li><a href="" class="icon-share-email email" onClick="#">Courriel</a></li></ul></div><div class="tools"><ul><li><a href="" class="js-zoom-link decrease" data-zoom="-2">Decrease the size of the font</a></li><li><a href="" class="js-zoom-link increase" data-zoom="2">Increase the size of the font</a></li></ul></div></div> <div class='ctn-gen-visuel'> <img src="/sites/cnil/files/styles/contenu_generique_visuel/public/2023-07/droit_effacement.png?itok=gc9KuBQN" width="975" height="500" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class='ctn-gen-body js-zoom-wrapper zoom-wrapper'><h2>A quoi ça sert ?</h2> <p>Qu’il s’agisse d’une photo gênante sur un site internet ou d’une information collectée par un organisme que vous jugez inutile, vous pouvez obtenir son effacement si au moins une de ces situations correspond à votre cas : </p> <ul> <li>vos données sont utilisées à des fins de prospection ;</li> <li>les données ne sont pas ou plus nécessaires au regard des objectifs pour lesquelles elles ont été initialement collectées ou traitées ;</li> <li>vous retirez votre consentement à l’utilisation de vos données ;</li> <li>vos données font l’objet d’un traitement illicite (par exemple, publication de données piratées) ;</li> <li>vos données ont été collectées lorsque vous étiez mineur dans le cadre de la société de l’information (blog, forum, réseau social, site web…) ;</li> <li>vos données doivent être effacées pour respecter une obligation légale ;</li> <li>vous vous êtes opposé au traitement de vos données et le responsable du <span class="glossary-tooltips" data-definition="fichier"><span class="glossary-tooltips-title">fichier</span></span> n’a pas de motif légitime ou impérieux de ne pas donner suite à cette demande.</li> </ul> <h2>Ces situations qui concernent l’exercice du droit d’effacement</h2> </div> <div class="ctn-gen-after js-zoom-wrapper zoom-wrapper"> <div class='carousel'> <div class='carousel-content'> <div class='js-carousel carousel-inner' role='listbox'> <div class="item"> <div class="row carousel-flex"> <div class='col-xs-12 col-sm-4 carousel-image'> <img src="/sites/cnil/files/styles/contenu_generique_carousel_block_gauche/public/thumbnails/image/1_commercenligne.jpg?itok=youXID8I" width="512" height="414" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8"> <div class="carousel-content"> <h2 class='carousel-title'>Vous ne souhaitez plus bénéficier des services de ce site de commerce en ligne</h2> <div class='carousel-text'><p>et demandez la fermeture de votre compte et l’effacement des données qui y sont associées.<br> </p> </div> </div> </div> </div> </div> <div class="item"> <div class="row carousel-flex"> <div class='col-xs-12 col-sm-4 carousel-image'> <img src="/sites/cnil/files/styles/contenu_generique_carousel_block_gauche/public/thumbnails/image/2_resausocial.jpg?itok=S_AWB_Mz" width="512" height="414" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8"> <div class="carousel-content"> <h2 class='carousel-title'>Un contenu gênant vous concernant est visible sur un réseau social</h2> <div class='carousel-text'><p>Vous pouvez demander la suppression de ce contenu directement auprès du site.</p> </div> </div> </div> </div> </div> <div class="item"> <div class="row carousel-flex"> <div class='col-xs-12 col-sm-4 carousel-image'> <img src="/sites/cnil/files/styles/contenu_generique_carousel_block_gauche/public/thumbnails/image/2_accesrh.jpg?itok=XWZNbDzh" width="512" height="414" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8"> <div class="carousel-content"> <h2 class='carousel-title'>Vous souhaitez qu’un lien vers un contenu gênant ne soit plus référencé à votre nom-prénom ?</h2> <div class='carousel-text'><p>Suivez la procédure en contactant directement le moteur de recherche. </p> </div> </div> </div> </div> </div> </div> </div> </div> <div class='ctn-gen-texte-wysiswyg'><h2>Comment faire concrètement ?</h2> <ol> <li> <h3>Identifier l’organisme à contacter</h3> </li> </ol> <p>Identifiez l’organisme puis rendez vous sur la page d’information réservée à l’exercice de vos droits sur le site internet de l’organisme (« politique confidentialité », « politique vie privée », « mention légales », etc). Si vous rencontrez des difficultés pour obtenir les coordonnées du délégué à la protection des données ou du responsable, consultez <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ed43eaa6-c2b9-4e4b-855d-2aec89694ee4" href="/fr/retrouver-les-coordonnees-dun-organisme-pour-exercer-vos-droits" target="_blank" title="Retrouver les coordonnées d'un organisme pour exercer vos droits - Nouvelle fenêtre">notre fiche pratique</a>. </p> <ol start="2"> <li> <h3>Exercer votre droit d’effacement auprès de l’organisme</h3> </li> </ol> <ul> <li>Vous pouvez exercer votre demande de droit d’effacement par divers moyens : par voie électronique (formulaire, adresse mail, bouton de téléchargement etc.) ou par courrier, par exemple.</li> <li>Il est très important d’indiquer précisément quelles sont les données que vous souhaitez effacer. En effet, l’exercice de ce droit n’entraine pas la suppression simple et définitive de toutes les données vous concernant qui sont détenues par l’organisme. Par exemple, une demande d’effacement de votre photo sur un site n’aboutira pas à la suppression de votre compte. De même, une demande de suppression de votre compte n’entrainera pas la suppression des factures et autres documents comptables relatifs à vos achats, pour lesquels une obligation légale de conservation existe.</li> <li>Si et seulement si, l’organisme a des doutes raisonnables sur votre identité, il peut vous demander de joindre tout document permettant de prouver votre identité, par exemple pour éviter les usurpations d’identité. En revanche, il ne peut pas vous demander des pièces justificatives qui seraient abusives, non pertinente et disproportionnées par rapport à votre demande.</li> </ul> <ol start="3"> <li> <h3>Conserver une copie de vos démarches</h3> </li> </ol> <p>Cette étape est primordiale si vous souhaitez saisir la CNIL en cas de réponse insatisfaisante ou d’absence de réponse. Réalisez une capture d’écran de votre demande ou de la réponse à l’aide de la touche « impr écran » en haut à droite de votre clavier (PC) ou grâce au raccourci clavier cmd + MAJUSCULE + 4 si vous disposez d’un Mac. Vous exercez cette démarche par courrier ? Demandez un accusé réception qui prouvera la date de votre démarche. De même, n’oubliez pas de conserver une copie du courriel ou de votre demande formulée par voie électronique.</p> <h2>Que faire en cas de refus ou d'absence de réponse ?</h2> <p>Le responsable du fichier doit procéder à l’effacement dans les meilleurs délais et au plus tard dans un délai d’un mois, qui peut être porté à trois compte tenu de la complexité de la demande. Dans ce dernier cas, l’organisme doit vous informer des raisons de cette prolongation. En cas de réponse insatisfaisante ou d’absence de réponse sous un mois, <a href="/adresser-une-plainte" target="_blank" title="Adresser une plainte - Nouvelle fenêtre">vous pouvez saisir la CNIL</a>.</p> <h3>Quelles sont les limites du droit ?</h3> <p>Le droit à l’effacement est écarté dans un nombre de cas limité. Il ne doit pas aller à l’encontre:</p> <ol> <li>de l’exercice du droit à la liberté d’expression et d’information ;</li> <li>du respect d’une obligation légale (ex. délai de conservation d’une facture = 10 ans) ;</li> <li>de l’utilisation de vos données si elles concernent un intérêt public dans le domaine de la santé ;</li> <li>de leur utilisation à des fins archivistiques dans l’intérêt public, à des fins de recherche scientifique ou historique ou à des fins statistiques ;</li> <li>de la constatation, de l’exercice ou de la défense de droits en justice.</li> </ol> </div> <div class='ctn-gen-mise-avant clearfix'> <div class='col-xs-12 col-sm-4 col-lg-4 col-md-4 ctn-gen-mise-avant-image'> <img src="/sites/cnil/files/styles/contenu_generique_mise_avant_image/public/2023-09/courrier.png?itok=VqkT0UaQ" width="348" height="350" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8 col-lg-8 col-md-8 ctn-gen-mise-avant-contenu"> <h2><span class='ctn-gen-mise-avant-titre'>La CNIL vous accompagne dans vos démarches</span></h2> <div class='ctn-gen-mise-avant-texte'><p>Utilisez nos modèles et personnalisez les champs à votre convenance :</p> <ul> <li><a href="/modele/courrier/supprimer-des-donnees-personnelles " rel=" noopener" target="_blank" title="Modèle de courrier : supprimer des données personnelles - Nouvelle fenêtre">Supprimer des données personnelles</a></li> <li><a href="/modele/courrier/cloturer-un-compte-en-ligne " rel=" noopener" target="_blank" title="Modèle de courrier : clôturer un compte en ligne - Nouvelle fenêtre">Clôturer un compte en ligne</a></li> </ul> </div> </div> </div> <div class='ctn-gen-textes-references'> <div class='textref text-hide'>Texte reference</div> <div class='ctn-gen-textes-references-contenu'> <h2>Pour approfondir</h2> <ul> <li class='ctn-gen-textes-references-lien'><a href="/les-droits-pour-maitriser-vos-donnees-personnelles" title="Tous les contenus pour comprendre vos droits et maîtriser vos données personnelles" target="_blank"> Tous les contenus pour comprendre vos droits et maîtriser vos données personnelles</a></li> </ul> </div> </div> <div class='ctn-gen-textes-references'> <div class='textref text-hide'>Texte reference</div> <div class='ctn-gen-textes-references-contenu'> <h2>Les textes de référence</h2> <ul> <li class='ctn-gen-textes-references-lien'><a href="https://www.cnil.fr/fr/reglement-europeen-protection-donnees/chapitre3#Article17" title="Article 17 du règlement général sur la protection des données - (Droit à l'effacement)" target="_blank"> Article 17 du règlement général sur la protection des données - (Droit à l'effacement)</a></li> </ul> </div> </div> <div class="general-tags"><ul><li><a href="/fr/tag/Le%2Bdroit%2Bd%E2%80%99effacement" hreflang="fr">#Le droit d’effacement</a></li><li><a href="/fr/tag/Les%2Bessentiels" hreflang="fr">#Les essentiels</a></li></ul></div> <div class="nav--hub-nav"></div> </div> </div> </div> </div> </div> </div> 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