CINXE.COM

Phone us - Evolve Support Center

<!DOCTYPE html> <html lang="en-GB"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"/> <meta name="author" content="Elsevier"> <meta name="msvalidate.01" content="07F3B1BE4722E46C4C133E84B660C733" /> <meta name="google-site-verification" content="woieZOfrYLFVL8DUY0QJtJMq5i7S5D4uDzYay4gHrWU" /> <meta name="tdm-reservation" content="1"> <meta name="tdm-policy" content="https://www.elsevier.com/tdm/tdmrep-policy.json"> <meta name="robots" content="INDEX,FOLLOW,NOARCHIVE,NOODP,NOYDIR"> <meta name="description" content=""> <link rel="apple-touch-icon" sizes="57x57" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_57x57.png"> <link rel="apple-touch-icon" sizes="114x114" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_114x114.png"> <link rel="apple-touch-icon" sizes="72x72" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_72x72.png"> <link rel="apple-touch-icon" sizes="144x144" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_144x144.png"> <link rel="apple-touch-icon" sizes="60x60" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_60x60.png"> <link rel="apple-touch-icon" sizes="120x120" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_120x120.png"> <link rel="apple-touch-icon" sizes="76x76" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_76x76.png"> <link rel="apple-touch-icon" sizes="152x152" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_152x152.png"> <link rel="apple-touch-icon" sizes="180x180" href="/euf/assets/themes/base/images/favicons/apple_touch_icon_180x180.png"> <link rel="icon" type="image/png" href="/euf/assets/themes/base/images/favicons/favicon_192x192.png" sizes="192x192"> <link rel="icon" type="image/png" href="/euf/assets/themes/base/images/favicons/favicon_160x160.png" sizes="160x160"> <link rel="icon" type="image/png" href="/euf/assets/themes/base/images/favicons/favicon_96x96.png" sizes="96x96"> <link rel="icon" type="image/png" href="/euf/assets/themes/base/images/favicons/favicon_16x16.png" sizes="16x16"> <link rel="icon" type="image/png" href="/euf/assets/themes/base/images/favicons/favicon_32x32.png" sizes="32x32"> <link href="https://fonts.googleapis.com/css?family=Lato" rel="stylesheet"> <title>Phone us - Evolve Support Center</title> <!--[if lt IE 9]><script src="/euf/core/static/html5.js"></script><![endif]--> <style type='text/css'> <!-- .rn_ScreenReaderOnly{position:absolute; height:1px; left:-10000px; overflow:hidden; top:auto; width:1px;} .rn_Hidden{display:none !important;} --></style> <base href='https://service.elsevier.com/euf/generated/optimized/1732621957/themes/elsevier/'/> <link href='/euf/generated/optimized/1732621957/templates/elsevier.themes.elsevier.SITE.css' rel='stylesheet' type='text/css' media='all'/> <style type="text/css"> <!-- .rn_BrowserTitle{} .rn_Search{} .rn_SupportCenterMigration{background: #007398;padding: 0.5em;color: white;text-align: center;box-shadow: 0px 10px 13px -7px #000000, 5px 5px 15px 5px rgb(0 0 0 / 0%);} .rn_SupportCenterMigration p{margin: 0;} .rn_SupportCenterMigration a{color: white;text-decoration: underline;} .rn_LeftNavigation{} .rn_LeftNavigation div.navigationTabs{color: red;} .rn_LeftNavigation .rn_LeftNavigationListItem{} .rn_LeftNavigation li{margin-bottom: 0;} .rn_LeftNavigation ul > :first-child{color: #000;} .rn_LeftNavigation .menu-item-active a{color: #323232;} .rn_LeftNavigation-spine.toggle-active{display: block;} --> </style> <script>window.caughtErrors = [];window.onerror = function(msg, file, line, col, error) {window.caughtErrors.push({msg: msg,file: file,line: line,col: col,error: error,readyState: (document.readyState ? document.readyState : 'unknown'),caughtEarly: true});};</script> <script> ;(function(win, doc, style, timeout) { var STYLE_ID = 'at-body-style'; function getParent() { return doc.getElementsByTagName('head')[0]; } function addStyle(parent, id, def) { if (!parent) { return; } var style = doc.createElement('style'); style.id = id; style.innerHTML = def; parent.appendChild(style); } function removeStyle(parent, id) { if (!parent) { return; } var style = doc.getElementById(id); if (!style) { return; } parent.removeChild(style); } addStyle(getParent(), STYLE_ID, style); setTimeout(function() { removeStyle(getParent(), STYLE_ID); }, timeout); }(window, document, "body {opacity: 0 !important}", 3000)); </script> <script src='//assets.adobedtm.com/4a848ae9611a/dfecfa1f6904/launch-576a26794a92.min.js' async></script> <style> #aa-globalheader-search { margin-bottom: 0 } .inform_your_decisions > div { margin-bottom: 30px; } .inform_your_decisions svg { height: 30px; margin-bottom: 7px; } .small-block-grid-3 a { color: #e9711c; } .small-block-grid-3 a:hover { color: #007398; } </style> <script src="../base/javascript/stacktrace.min.js" async></script> </head> <body class="yui-skin-sam yui3-skin-sam supporthub"> <div id="rn_SkipLinks_5" class="rn_SkipLinks"> <a class="accessibility-skip" href="#siteSearch" data-skip="search">Skip to search</a> <a class="accessibility-skip" href="#mainContent" data-skip="content">Skip to main content</a> </div> <div class="off-canvas-wrap" data-offcanvas> <div class="inner-wrap push-row-first"> <header id="gh-cnt" class="gh-reduce-v-space"> <div id="gh-main-cnt" class="u-flex-center-ver u-position-relative gh-sides-padding"> <a href="/app/home/supporthub/evolve/" id="gh-branding" class="u-flex-center-ver"> <img src="../base/header/tree.svg" alt="Elsevier Logo" class="gh-logo"/> <img src="../base/header/evolve_wordmark.svg" alt="Product Wordmark" class="gh-wordmark"> <!-- <div class="site-title">--> <!-- <span class="sh">Support Center</span>--> <!-- </div>--> </a> <div id="gh-nav-cnt" class="u-flex-center-ver"> <nav aria-label="links" class="gh-nav gh-nav-links gh-nav-h"> <ul class="gh-nav-list u-list-reset"> <li class="gh-nav-item gh-move-to-spine"> <a class="anchor button-link-primary gh-nav-action anchor-external-link" href="https://evolve.elsevier.com/" target="_blank" data-location="headerProductLink"> <span class="anchor-text"> Visit Evolve </span> </a> </li> <li class="gh-nav-item gh-has-dd gh-move-to-spine"> <div class="gh-ppvr"> <div class="gh-ppvr-trigger"> <button class="button-link button-medium button-link-primary gh-nav-action" tabindex="0" role="button" aria-expanded="false" type="button"> <span class="button-link-text" data-location="headerEvolveListTitle"> Evolve Products </span> </button> </div> <div class="gh-ppvr-cnt gh-ppvr-right"> <div class="gh-ppvr-arrow-cnt"> <div class="gh-ppvr-arrow gh-arrow-right"> <div class="u-position-relative"> <div class="gh-ppvr-arrow-fill"></div> </div> </div> </div> <div class="gh-ppvr-cnt-inner"> <ul class="gh-dd-nav"> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/clinical-practice-readiness-assessment/"> <span class="anchor-text" data-location="evolveProduct_clinical-practice-readiness-assessment"> Clinical Practice Readiness Assessment </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve-clinicalskills/"> <span class="anchor-text" data-location="evolveProduct_evolve-clinicalskills"> Clinical Skills for Education </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/course-simchart/"> <span class="anchor-text" data-location="evolveProduct_course-simchart"> Course Based SimChart </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve-eal/"> <span class="anchor-text" data-location="evolveProduct_evolve-eal"> EAQ (Classic) and EAL </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve-eaq/"> <span class="anchor-text" data-location="evolveProduct_evolve-eaq"> EAQ Next Generation </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve-ebooks/"> <span class="anchor-text" data-location="evolveProduct_evolve-ebooks"> eBooks </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/assessment-builder/"> <span class="anchor-text" data-location="evolveProduct_assessment-builder"> Elsevier Assessment Builder </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve/"> <span class="anchor-text" data-location="evolveProduct_evolve"> Evolve Support Center </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/hesi/"> <span class="anchor-text" data-location="evolveProduct_hesi"> HESI </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/hesi-compass/"> <span class="anchor-text" data-location="evolveProduct_hesi-compass"> HESI Compass </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/hesi-ng/"> <span class="anchor-text" data-location="evolveProduct_hesi-ng"> HESI NG </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://help.osmosis.org/en/"> <span class="anchor-text" data-location="evolveProduct_osmosis"> Osmosis </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/shadow-health/"> <span class="anchor-text" data-location="evolveProduct_shadow-health"> Shadow Health </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/sherpath/"> <span class="anchor-text" data-location="evolveProduct_sherpath"> Sherpath </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve-simchart/"> <span class="anchor-text" data-location="evolveProduct_evolve-simchart"> SimChart </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve-simulations/"> <span class="anchor-text" data-location="evolveProduct_evolve-simulations"> Simulations </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/new-sherpath/"> <span class="anchor-text" data-location="evolveProduct_new-sherpath"> Upgraded Sherpath </span> </a> </li> </ul> </div> </div> </div> </li> </ul> </nav> </div> <div id="gh-mobile-menu" class="" data-location="spineIconContainer"> <div class="gh-hamburger u-fill-grey7 u-margin-left-m"> <button class="button-link button-medium u-flex-center-ver button-link-primary" data-location="closedSpineIcon" aria-label="Toggle mobile menu" aria-expanded="false" type="button"> <svg class="gh-hamburger-svg-el gh-hamburger-closed" role="img" aria-hidden="true" height="18" width="40"> <path d="M0 14h40v2H0zm0-7h40v2H0zm0-7h40v2H0z"></path> </svg> </button> </div> <div id="gh-overlay" class="u-overlay u-display-none" role="button" tabindex="-1"></div> <div id="gh-drawer" aria-label="Mobile menu" class="" role="navigation"> <header id="gh-drawer-header" class="u-padding-s-xs text-s"> <div class="gh-hamburger u-margin-left-s"> <button class="button-link button-medium u-flex-center-ver button-link-primary" aria-label="Toggle mobile menu" aria-expanded="true" type="button"> <svg xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" class="gh-hamburger-open" width="20" height="20" viewbox="0 0 20 20"> <rect x="9.01" y="-2.95" width="1.97" height="25.91" transform="translate(9.86 -4.29) rotate(45)"></rect> <rect x="9.01" y="-2.95" width="1.97" height="25.91" transform="translate(24 9.86) rotate(135)"></rect> </svg> </button> </div> </header> <div id="gh-mob-inst-cnt"> </div> <nav aria-label="links" class="gh-nav gh-nav-links gh-nav-v"> <ul class="gh-nav-list u-list-reset"> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action anchor-external-link" href="https://evolve.elsevier.com/" target="_blank" data-location="spineProductLink"> <span class="anchor-text"> Visit Evolve </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="/app/whats_new/supporthub/evolve/" data-location="spineWhatsNew"> <span class="anchor-text"> New and updated FAQs </span> </a> </li> <li class="gh-nav-item"> <h2 class="u-clr-grey4 u-margin-bottom-s gh-lbl"> Evolve Products </h2> <ul class="gh-dd-nav u-margin-bottom-m"> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/clinical-practice-readiness-assessment/"> <span class="anchor-text" data-location="spineEvolveProduct_clinical-practice-readiness-assessment"> Clinical Practice Readiness Assessment </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve-clinicalskills/"> <span class="anchor-text" data-location="spineEvolveProduct_evolve-clinicalskills"> Clinical Skills for Education </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/course-simchart/"> <span class="anchor-text" data-location="spineEvolveProduct_course-simchart"> Course Based SimChart </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve-eal/"> <span class="anchor-text" data-location="spineEvolveProduct_evolve-eal"> EAQ (Classic) and EAL </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve-eaq/"> <span class="anchor-text" data-location="spineEvolveProduct_evolve-eaq"> EAQ Next Generation </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve-ebooks/"> <span class="anchor-text" data-location="spineEvolveProduct_evolve-ebooks"> eBooks </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/assessment-builder/"> <span class="anchor-text" data-location="spineEvolveProduct_assessment-builder"> Elsevier Assessment Builder </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve/"> <span class="anchor-text" data-location="spineEvolveProduct_evolve"> Evolve Support Center </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/hesi/"> <span class="anchor-text" data-location="spineEvolveProduct_hesi"> HESI </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/hesi-compass/"> <span class="anchor-text" data-location="spineEvolveProduct_hesi-compass"> HESI Compass </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/hesi-ng/"> <span class="anchor-text" data-location="spineEvolveProduct_hesi-ng"> HESI NG </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://help.osmosis.org/en/"> <span class="anchor-text" data-location="spineEvolveProduct_osmosis"> Osmosis </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/shadow-health/"> <span class="anchor-text" data-location="spineEvolveProduct_shadow-health"> Shadow Health </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/sherpath/"> <span class="anchor-text" data-location="spineEvolveProduct_sherpath"> Sherpath </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve-simchart/"> <span class="anchor-text" data-location="spineEvolveProduct_evolve-simchart"> SimChart </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/evolve-simulations/"> <span class="anchor-text" data-location="spineEvolveProduct_evolve-simulations"> Simulations </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="https://service.elsevier.com/app/home/supporthub/new-sherpath/"> <span class="anchor-text" data-location="spineEvolveProduct_new-sherpath"> Upgraded Sherpath </span> </a> </li> </ul> </li> <li class="gh-nav-item"> <h2 class="u-clr-grey4 u-margin-bottom-s gh-lbl">Categories</h2> <div id="rn_LeftNavigation_7" class="rn_LeftNavigation-spine"> <nav id="secondary-nav-spine" class="spinecatlist"> <ul class="not-enum side-nav-spine gh-dd-nav"> <li class="gh-nav-item" ><a href="/app/answers/list/c/10542/supporthub/evolve/" data-location="categoryList_1spine" class="anchor gh-nav-action"><span class="anchor-text">Orders &amp; Renewals</span></a></li><li class="gh-nav-item" ><a href="/app/answers/list/c/10543/supporthub/evolve/" data-location="categoryList_2spine" class="anchor gh-nav-action"><span class="anchor-text">Access</span></a></li><li class="gh-nav-item" ><a href="/app/answers/list/c/10544/supporthub/evolve/" data-location="categoryList_3spine" class="anchor gh-nav-action"><span class="anchor-text">Onboarding</span></a></li><li class="gh-nav-item" ><a href="/app/answers/list/c/10545/supporthub/evolve/" data-location="categoryList_4spine" class="anchor gh-nav-action"><span class="anchor-text">Training</span></a></li><li class="gh-nav-item" ><a href="/app/answers/list/c/10546/supporthub/evolve/" data-location="categoryList_5spine" class="anchor gh-nav-action"><span class="anchor-text">Using the product</span></a></li><li class="gh-nav-item" ><a href="/app/answers/list/c/10547/supporthub/evolve/" data-location="categoryList_6spine" class="anchor gh-nav-action"><span class="anchor-text">Content</span></a></li><li class="gh-nav-item" ><a href="/app/answers/list/c/17804/supporthub/evolve/" data-location="categoryList_7spine" class="anchor gh-nav-action"><span class="anchor-text">Refund Request</span></a></li> </ul> </nav> </div> </li> <li class="gh-nav-item"> <h2 class="u-clr-grey4 u-margin-bottom-s gh-lbl">Contact Us</h2> <ul class="gh-dd-nav u-margin-bottom-m"> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="/app/contact/supporthub/evolve/"> <span class="anchor-text" data-location="spineContactOption_email"> Email </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="/app/chat/chat_launch/supporthub/evolve/"> <span class="anchor-text" data-location="spineContactOption_chat"> Chat </span> </a> </li> <li class="gh-nav-item"> <a class="anchor button-link-primary gh-nav-action" href="/app/phone/supporthub/evolve/"> <span class="anchor-text" data-location="spineContactOption_phone"> Phone </span> </a> </li> </ul> </li> </ul> </nav> </div> </div> </div> <div id="gh-sub-header" class="u-flex-center-ver gh-sides-padding gh-move-to-spine"></div> </header> <div class="gh-sides-padding"> <h2> <a href="/app/home/supporthub/evolve/" id="gh-site-title" data-location="supportHubTitle"> Evolve Support Center </a> </h2> </div> <div id="rn_UserInfoDialog_8" class="rn_UserInfoDialog rn_Hidden"> <div id="rn_UserInfoDialog_8_UserInfoContent"> <div id="rn_UserInfoDialog_8_UserInfoErrorMessage"></div> <p id="rn_UserInfoDialog_8_UserInfoDescription" class="rn_UserInfoDescription">To post social content, you must have a display name. The page will refresh upon submission. Any pending input will be lost.</p> <form id="rn_UserInfoDialog_8_UserInfoForm" onsubmit="return false;"> <label for="rn_UserInfoDialog_8_DisplayName" id="rn_UserInfoDialog_8_DisplayName_Label" class="rn_Label">Display Name <span class="rn_Required" aria-label="Required"> *</span> </label> <input id="rn_UserInfoDialog_8_DisplayName" type="text" maxlength="80" name="CommunityUser.DisplayName" autocorrect="off" autocapitalize="off"/> </form> </div> </div> <div class="container-form-search standout"> <div class="row"> <div class="columns medium-9 medium-offset-3" id="siteSearch"> <div id="rn_Search_11" class="rn_Search"> <form id="rn_Search_11_SearchForm" class="search"> <input type="hidden" name="p" value="0" id="rn_Search_11_SearchProduct"> <div class="row"> <div class="medium-5 large-4 columns"> <label for="rn_Search_11_SearchCategory" id="rn_Search_11_SearchCategory_label" class="sr-only"> Category </label> <select name="c" title="Category" id="rn_Search_11_SearchCategory" aria-label="search scope"> <option value="0"> All Topics </option> <option value="10542" > Orders & Renewals </option> <option value="10543" > Access </option> <option value="10544" > Onboarding </option> <option value="10545" > Training </option> <option value="10546" > Using the product </option> <option value="10547" > Content </option> <option value="17804" > Refund Request </option> </select> </div> <div class="medium-7 large-8 columns"> <input type="search" name="kw" placeholder="Search" data-location="searchBar" id="rn_Search_11_SearchField" value="" aria-label="Search"> <button class="search-button" data-location="searchButton" id="rn_Search_11_Submit" type="submit" aria-label="Submit Search"> <span class="icon-gizmo-search"></span> </button> </div> </div> </form> </div> </div> </div> <!-- row --> </div> <div class="clearfix"></div> <main role="main" class="maincontent" id="mainContent"> <div class="row"> <div class="leftRnCol columns medium-3"> <div id="rn_LeftNavigationContactTypes_13" class="rn_LeftNavigation"> <ul class="side-nav"> <li class="gh-nav-item"> <a title="Email" data-location="leftNavContact_email" href="/app/contact/supporthub/evolve/" data-aa-region="aa-contact-options" data-aa-name="email" class="anchor gh-nav-action" > Email </a> </li> <li class="gh-nav-item"> <a title="Chat" data-location="leftNavContact_chat" href="/app/chat/chat_launch/supporthub/evolve/" data-aa-region="aa-contact-options" data-aa-name="chat" class="anchor gh-nav-action" > Chat </a> </li> <li class="gh-nav-item menu-item-active" aria-current="true"> <a title="Phone" data-location="leftNavContact_phone" href="/app/phone/supporthub/evolve/" data-aa-region="aa-contact-options" data-aa-name="phone" class="anchor gh-nav-action" > Phone </a> </li> </ul> </div> </div> <div class="columns medium-9 border"> <h1>How to contact us on Evolve</h1> <small>Last updated on November 01, 2024</small> <div id="answer_solution"> <div class="answer-highlight-box"> <h4><strong>To help answer you faster, we may ask you to provide the following:</strong></h4> <ul> <li>If you have a technical question, we may ask for screenshots and the specific address of the website you have questions about. Please have these available, as it helps us to answer your question faster and more efficient.</li> <li>If you鈥檇 like an update on an existing issue, please have your reference number (e.g. 200101-123456) available when you contact us. You can find our reference in the subject field of our email replies.</li> </ul> </div> <table class="table-bordered"> <thead> <tr> <th>Location</th> <th>Opening hours</th> <th>Phone number</th> </tr> </thead> <tbody> <tr> <td>US and Canada</td> <td> <p>Monday-Friday 6:00 a.m to 12:00 a.m CST</p> <p>Saturday and Sunday 9:00 a.m. to 9:00 p.m. CST</p> </td> <td>+1 800 222 9570 (toll free for US &amp; Canadian customers)</td> </tr> <tr> <td>New Zealand</td> <td rowspan="2"> <p>Monday-Friday 11:00 a.m. to 5:00 p.m. AEDT</p> <p>Saturday and Sunday, 2:00 a.m. to 2:00 p.m. AEDT</p> </td> <td><span>+64</span> 04 474 3361</td> </tr> <tr> <td>Australia</td> <td><span>+61 02 9422 8671</span></td> </tr> </tbody> </table> </div> </div> </div> </main> <footer class="footer-main"> <div class="row expand"> <div class="medium-12 columns"> <a class="els-footer-elsevier" href="http://www.elsevier.com/" rel="nofollow" target="_blank"> <span class="ccs-icon svg-wordmark-non-solus" aria-label="Elsevier"> <span class="svg-text">Elsevier</span> </span> </a> <div class="footer-content"> <p class="footer-links"> <a href="https://www.elsevier.com/legal/elsevier-website-terms-and-conditions" data-location="termsAndConditions"> Terms and Conditions </a> <a href="https://www.elsevier.com/legal/privacy-policy" data-location="privacy"> Privacy Policy </a> <button class="ot-sdk-show-settings">Cookie Settings</button> </p> <p> Copyright &copy;2024 Elsevier, its licensors, and contributors. All rights are reserved, including those for text and data mining, AI training, and similar technologies. </p> </div> <a class="els-footer-relx" href="http://www.relx.com/" rel="nofollow" target="_blank"> <span class="ccs-icon svg-wordmark-relx-group" aria-label="RELX Group" data-location="relx"> <span class="svg-text">RELX Group</span> </span> </a> </div> </div> </footer> </div><!-- .inner-wrap --> </div><!-- .off-canvas-wrap --> <!-- vendor scripts --> <script src="../base/javascript/vendor/jquery2.1.4.min.js"></script> <script src="../base/javascript/vendor/jqueryui.1.11.4.min.js"></script> <script src="../base/javascript/vendor/modernizr2.8.3.min.js"></script> <script src="../base/javascript/vendor/foundation5.5.3.min.js"></script> <script> jQuery(document).ready(function($) { Foundation.global.namespace = ''; $(document).foundation(); }); var rejectedCookies = false; // Wait till window is loaded before trying as otherwise gets messed up by Adobe async loading window.addEventListener("load", () => { window.OptanonWrapper = function () { // Auto reject cookies if ?no-cookies=1 is set. const urlParams = new URLSearchParams(window.location.search); if (urlParams.get('no-cookies') === '1' && !rejectedCookies) { rejectedCookies = true; OneTrust.RejectAll(); } // Call Digital Assistant wrapper if it exists if (window.OptanonWrapperDA) { window.OptanonWrapperDA(); } // Call Engagement Engine wrapper if it exists if (window.OptanonWrapperEE) { window.OptanonWrapperEE(); } } }); </script> <script src="../base/javascript/tkcfunctions.js"></script> <script src="../base/javascript/webflow.js"></script> <script src="/cc/localisation/messages"></script> <script src="../base/javascript/globalbranding.js"></script> <script src="../base/javascript/validate.js"></script> <script src="../base/javascript/knowledge.js"></script> <!-- Adobe Analytics --> <script> pageData = {"event":"pageLoad","page":{"businessUnit":"ELS:OPS:GCS","cmsName":"","productName":"RN","environment":"prod","language":"en","loadTimestamp":1732754949.3608,"name":"evolve:contact:phone","type":"HP-HL","noTracking":"false","productAppVersion":"oracle","secondaryProductName":"evo"},"visitor":{"ipAddress":"8.222.208.146","accessType":"rn:anon_guest"}}; if (typeof performance !== "undefined" && typeof performance.now !== "undefined") { pageData.page.loadTime = Math.round(performance.now()).toString(); } else { pageData.page.loadTime = ''; } try { window.appData = window.appData || []; window.appData.push(pageData); } catch(e) { console.warn("There was an error loading or running Adobe DTM:\r\n ", e); } </script> <!-- End Adobe Analytics --> <script>var YUI_config={"fetchCSS":false,"modules":{"RightNowTreeView":"/euf/core/3.9/js/4.299/min/modules/ui/treeview.js","RightNowTreeViewDialog":"/euf/core/3.9/js/4.299/min/modules/ui/treeviewdialog.js","RightNowTreeViewDropdown":"/euf/core/3.9/js/4.299/min/modules/ui/treeviewdropdown.js"},"lang":["en-GB","en-US"],"injected":true,"comboBase":"//elsevier5.widget.custhelp.com/ci/cache/yuiCombo/","groups":{"gallery-treeview":{"base":"/rnt/rnw/yui_3.18/gallery-treeview/","modules":{"gallery-treeview":{"path":"gallery-treeview-min.js"}}}}};</script> <script type="text/javascript" src="/euf/core/3.9/js/4.299/min/RightNow.js"></script> <script type="text/javascript" src="/euf/generated/optimized/1732621957/templates/elsevier.7e797713dedcc5da715adc1ca8a1fac7.js"></script> <script type="text/javascript" src="/euf/generated/optimized/1732621957/pages/phone.f1fb27f9b343237cfe4ea0f41fd4a478.js"></script> <script> /* <![CDATA[ */ RightNow.Env=(function(){var _props={module:'standard',coreAssets:'/euf/core/3.9/',yuiCore:'/rnt/rnw/yui_3.18/',profileData:{"isLoggedIn":false,"previouslySeenEmail":null}};return function(prop){return _props[prop];};})();RightNow.Interface.setMessagebase(function(){return {"ATTRIBUTES_LC_LBL":"attributes","ATTRIBUTE_HAVENT_SPECIFIED_VALID_IT_LBL":"Value for '%s' attribute is a number and you haven't specified a valid value for it.","BACK_LBL":"Back","BEG_DIALOG_PLS_DISMISS_DIALOG_BEF_MSG":"Beginning of dialogue. Please dismiss dialogue before continuing","CHANGED_LBL":"Changed","CLOSE_CMD":"Close","COL_SAVE_ED_ERR_L_INV_E_PERMISSIONS_MSG":"Widget changes could not be saved due to errors while saving. Please check the file permissions.","DIALOG_LBL":"dialogue","DIALOG_PLEASE_READ_TEXT_DIALOG_MSG_MSG":"Dialogue. Please read text above for dialogue message","END_DIALOG_PLS_DISMISS_DIALOG_BEF_MSG":"End of dialogue. Please dismiss dialogue before continuing","ERROR_LBL":"Error","ERRORS_LBL":"Errors","ERROR_PCT_S_LBL":"Error: %s","ERROR_REQUEST_ACTION_COMPLETED_MSG":"There was an error with the request and the action could not be completed.","ERR_SUBMITTING_FORM_DUE_INV_INPUT_LBL":"There was an error submitting the form, due to invalid input","ERR_SUBMITTING_SEARCH_MSG":"There was a problem with your request. Please change your search terms and try again.","HELP_LBL":"Help","INFORMATION_LBL":"Information","INFORMATION_S_LBL":"Information: %s","OK_LBL":"OK","PCT_S_ATTRIB_REQD_HAVENT_VALUE_MSG":"The '%s' attribute is required and you haven't specified a value for it.","PG_COL_SAVE_ED_ERR_L_INV_E_PERMISSIONS_MSG":"Widget changes of page could not be saved due to errors while saving. Please check the page file permissions.","REVEALED_DISP_TB_DD_OP_ADDTL_T_EXPOSED_MSG":"Note: The widget, when revealed, can be inspected, but you may need to perform additional actions for it to be exposed.","SOME_INST_ID_BUT_SEE_ITS_SATTRIBUTESS_MSG":"Some or all instances of this widget are hidden, but you can see its %sattributes%s.","SUCCESS_S_LBL":"Success: %s","TEMPL_COL_SAVE_ED_ERR_INV_TEMPL_PRMSSNS_MSG":"Widget changes of template could not be saved due to errors while saving. Please check the template file permissions.","THIS_WIDGET_HAS_NO_ATTRIBUTES_MSG":"This widget has no attributes.","THIS_WIDGET_HAS_NO_VIEW_LBL":"This widget has no view","VAL_PCT_S_ATTRIB_MINIMUM_VAL_ACCD_MSG":"Value for '%s' attribute is too small. The minimum value accepted is %s, but the value received was %s.","VAL_PCT_S_ATTRIB_MAX_VAL_ACCD_PCT_S_MSG":"Value for '%s' attribute is too large. The maximum value accepted is %s, but the value received was %s.","VIEW_ATTRIBUTES_LBL":"View Attributes","WARNING_LBL":"Warning","WARNING_S_LBL":"Warning: %s","WIDGET_CHANGES_ERRORS_WILL_IGNORED_MSG":"Widget changes with errors will be ignored."};}); RightNow.Interface.setConfigbase(function(){return {"DE_VALID_EMAIL_PATTERN":"^((([-_!#$%&'*+\/=?^~`{|}\\w]+(\\.[.]?[-_!#$%&'*+\/=?^~`{|}\\w]+)*)|(\"[^\"]+\"))@[0-9A-Za-z]+([\\-]+[0-9A-Za-z]+)*(\\.[0-9A-Za-z]+([\\-]+[0-9A-Za-z]+)*)+[; ]*)$","CP_HOME_URL":"overview\/elsevier\/","CP_FILE_UPLOAD_MAX_TIME":300,"OE_WEB_SERVER":"service.elsevier.com","SUBMIT_TOKEN_EXP":30};}); RightNow.Url.setParameterSegment(4); RightNow.Url.setSession('L3RpbWUvMTczMjc1NDk0OS9nZW4vMTczMjc1NDk0OS9zaWQvZlVEa3ZwVTVSV2I4aE1iQlhKNnROaUw2bWNxTGo2Z2ZFWnE4aFc1OXlqWDVBbUI0aTh2eU43Y1BrbTJBSUs4MGg4R0xrYjF3NyU3RVVYcUZWSFVGRlEyRmRMbG12UWxReW1qbWNSelY5SnBONGQ2S1RqV1hpXzhLZHclMjElMjE='); RightNow.Event.setNoSessionCookies(true); RightNow.Interface.Constants = {"API_VALIDATION_REGEX_EMAIL":"((([-_!#$%&'*+\/=?^~`{|}\\w]+([.][-_!#$%&'*+\/=?^~`{|}\\w]*)*)|(\"[^\"]+\"))@[0-9A-Za-z]+([\\-]+[0-9A-Za-z]+)*(\\.[0-9A-Za-z]+([\\-]+[0-9A-Za-z]+)*)+[;, ]*)+"}; YUI().use('event-base',function(Y){Y.on('domready',function(){var n=RightNow.namespace,W=RightNow.Widgets,c='createWidgetInstance'; W.setInitialWidgetCount(6); W[c]({"i":{"c":"SkipLinks","n":"SkipLinks","w":5},"a":{"show_search":true},"j":[]},'W10=','fULMiGN2Y5DgEWTuBPCFIK0IygfL1wYGihx0YSkgBptXmKbPMm3OG5OTDMzeZa1ZAdIqPjQvahcLsOYqCNlTYg2G9tDa2LZjiw24ALj3fvMu3GDvHdUNDOo2odw35c8c7stIlBD0KcNpU!',1732754949,'SkipLinks_5','custom/navigation/SkipLinks','Custom.Widgets.navigation.SkipLinks','5','ZlVaY3hEdGl3X1EwdnZTc3hLWjhpX0FwNDdMdWM1enNkbV9kUXRaSTVISklKYTVJb0hPVHRTamkwSHAxUH5vMk1GMlZiQWl3cXBoRHE0NmNjZHBwVGxZaUNxbEpGaDY4VVpocm1wdHhZaFZWdFBWWjNFWjNOdExmbVVhbmF6Vn4yYkhEc2tZcmlFS0F_OXZuQk9sQk04VkdDSXdIcWpQM3dE'); W[c]({"i":{"c":"GlobalHeader","n":"GlobalHeader","w":6},"a":[],"j":[]},'W10=','fUorhei1OL4zVo5jdQ1AW6zy7ymnJlCxDOiyOth04dBn0dfS5HRcwgqngo_p1EnY8FrLt9gtT9FtNsijbqGq8hIKv94gP1bvnf~aJgnGocbPmhzIpTLf6s5~Fw2I1q1C3cWEk2EoLKLCI!',1732754949,'GlobalHeader_6','custom/navigation/GlobalHeader','Custom.Widgets.navigation.GlobalHeader','6','ZlVMd0FtendvZzJUT3Q3dTc0anJPWUdNUmxKblBYS3RQeGNvOUVDZktzVlF6RENhMUZsdmMzNlhObk56QVFpS3ZOS0hsbEJabE9VdkZBOHR0S25PUzBtT1JRdTBJVldOeUZTd1A0SmpZbUhlbXlBMWJHX1pabUJjRzB1RG8wTElRdUNUfnZ0Y3hUTGFQUUs5bkJNSVRCOEdxWHhnY1lvQWs0'); W[c]({"i":{"c":"UserInfoDialog","n":"UserInfoDialog","w":8},"a":{"display_on_page_load":false,"show_social_warning":true,"label_dialog_title":"Additional information needed","label_submit_button":"Finish","label_cancel_button":"Cancel","label_form_description":"To post social content, you must have a display name.","label_social_form_description":"To post social content, you must have a display name. The page will refresh upon submission. Any pending input will be lost.","label_display_name":"Display Name","label_incorrect_display_name":"Incorrect Display Name","create_social_user_ajax":"\/ci\/ajaxRequest\/createSocialUser","id":"userinfo"},"j":[]},'W10=','fUcgCQgAvD7mr_p3vc9xHOIMoc6SKuSnyaNlcqFlHQ0Z6rj9ZNcHIGDpZRchxgrxgpuIVJYmDIhISJZ~K5IuHqZCxsgJkBevsuy3MgD2~54m9JoaLPHXrOA64XV90F9qGcax~uACRMFaU!',1732754949,'UserInfoDialog_8','standard/user/UserInfoDialog','RightNow.Widgets.UserInfoDialog','8','ZlUybzNZcTB1NHJsbVdjOEZWZ1B5Sm1UeDZkUnNmcV9tMzZLRV9hcTN5flpOVl9teUVyblV5YVV1a2NEQjloMFFNa0Q3QW1EOFh1N0FFeDlEbGxOTzFJQkhiVWpFMm9nUDA5OFNkbTZ3Um5DbXVCckdPN0NxdVh4Vm1kRjQ2cFk3eUJORngwTGcyOFd0aktOdVhnT1RxMksxM3l3ZzM5bGpj'); W[c]({"i":{"c":"Search","n":"Search","w":11},"a":{"report_page_url":"\/app\/answers\/list","placeholder":"Search support center"},"j":{"supportHub":"evolve"}},'W10=','fUYqHOyFlQqBxzDN1zrI80YsUKqrns37Pvr_FM79MDDOfqvIju3nxCDZUKj8rWFFBeBXNHYiRefJBW~SOxvOqjWlRcpIqOej26H006oYhkcuwBGuZ7u1xT_0n~expsCfwe2x02LvGTffw!',1732754949,'Search_11','custom/navigation/Search','Custom.Widgets.navigation.Search','11','ZlVxbzVCZE5HcHNORmEzZEdxZFI2OGdmMXlDOHpoS0ZvNjM0YVZTZ3ExNVZ6bG1XU2dWSkRNRGY5c0puR2swZzU0SzhRSkVLeDBfbUhuRW9kdm1EcWlkflhYcUVxQzRnUE0wTURmTnBkSXl_dFVMT3h3VVUydDZTZ19KS1A0MjF2TzQxT1pDd2tUelZOdl9TbzhZSGJlbTVNWUQxYXRmOExr'); W[c]({"i":{"c":"LeftNavigationContactTypes","n":"LeftNavigationContactTypes","w":13},"a":[],"j":[]},'W10=','fU3Tj16SQDiOL7rLDP0h_Q74G_VnDRzn3GDSZX6J0y_apY418948Z~fQzBiHOcG6BoF17Xgshcfgv5FP~Q47ScQ3Nv_KdnA6bfTulLN8q4fxDGJrkdnvdRmFxw125jz1V9fDEsffH9TeM!',1732754950,'LeftNavigationContactTypes_13','custom/navigation/LeftNavigationContactTypes','Custom.Widgets.navigation.LeftNavigationContactTypes','13','ZlU3ZlM1Ym9DaG1nYWJqbk5IWkQ0aHMzelhpYXdMWkpzOXFOTnpyN25ETzV1cFBLeVRPMjJ5WEdBTHp3TDlVd0ZkaTQ3NGVfTHJjSzNhTklHb3lpfmdlN35vamZEYWF4MjVaQWFzSVUyWEJyTEJGfmtRbmJVemJaNFN6TEtCVzJjUlMwT0VfT0xvNGlyMnRrXzNPckF2Qm1VTlJEMkxBV1h1'); W[c]({"i":{"c":"AdobeAnalytics","n":"AdobeAnalytics","w":17},"a":{"lang":"en-GB"},"j":[]},'W10=','fUER9aHm8QHSCOwEHm20aeo~Eo6b6v0yfrG_lQlZwXMc8ZorQvmy5kJhA74Pwd7FVMVRlZlcldX9oWDigrGo~Du_Bg~nien620EqPj6v3MVnc9duOurh0sS2wRpGuuyJWOAvgWyTcUgiE!',1732754950,'AdobeAnalytics_17','custom/reporting/AdobeAnalytics','Custom.Widgets.reporting.AdobeAnalytics','17','ZlVMSlR3N3I2NnJXZ0lyZTJTQzJtSjZ_M2lCMzNhaER_MXlncnlyNEZUeE0zRkEzalVjNmFaOHk5S01vY0swRFh0bjFKSWVSOUVLQ0FvbWo3ZmIwY2ZxUDBRMjhQSHVXcG1Cb3FWTHpDY1NxbUx_UVI1UnJTaGFQbVFfb1hDeGdqckRuUXpESlRnUENpTno4a0dyakRxTmMyWHM5MW5PdE1T'); })}); /* ]]> */ </script> <script type="text/javascript"> var _rnq=_rnq||[];_rnq.push({"s":"uln2_vRq","uh":"f18da523","uc":"service.elsevier.com\/app\/phone","b":"ca41811","i":"elsevier:elsevier5","f":"rnw","p":"Customer Portal","v":"24.5.0.1-b299-sp4","th":"www.rnengage.com"}); (function(e){var b,d,a=document.createElement("iframe"),c=document.getElementsByTagName("script");a.src="javascript:false";a.title="Action Capture";a.role="presentation";(a.frameElement||a).style.cssText="position:absolute;width:0;height:0;border:0";c=c[c.length-1];c.parentNode.insertBefore(a,c);try{b=a.contentWindow.document}catch(f){d=document.domain,a.src="javascript:var d=document.open();d.domain='"+d+"';void(0);",b=a.contentWindow.document}b.open()._l=function(){for(var a;e.length;)a=this.createElement("script"), d&&(this.domain=d),a.src=e.pop(),this.body.appendChild(a)};b.write('<head><title>Action Capture</title></head><body onload="document._l();">');b.close()})(["https://www.rnengage.com/api/e/ca41811/e.js","//www.rnengage.com/api/1/javascript/acs.js"]); </script></body> </html>

Pages: 1 2 3 4 5 6 7 8 9 10