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ease;}.css-1x4sdw8:focus,.css-1x4sdw8:focus-visible{-webkit-transform:translateY(clamp(4rem, 3.6538rem + 1.5385vw, 5.5rem));-moz-transform:translateY(clamp(4rem, 3.6538rem + 1.5385vw, 5.5rem));-ms-transform:translateY(clamp(4rem, 3.6538rem + 1.5385vw, 5.5rem));transform:translateY(clamp(4rem, 3.6538rem + 1.5385vw, 5.5rem));overflow:visible;z-index:999;}.css-1x4sdw8:before:focus,.css-1x4sdw8:before:focus-visible{box-shadow:inset 0 0 0 2px var(--border-primary);}</style><style data-emotion="css to25uo">.css-to25uo{--button-main:var(--button-primary-default);--button-text:var(--text-inverse);--button-paddingX:clamp(1.25rem, 1.1346rem + 0.5128vw, 1.75rem);--button-paddingY:clamp(0.625rem, 0.5673rem + 0.2564vw, 0.875rem);-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;height:-webkit-fit-content;height:-moz-fit-content;height:fit-content;font-family:inherit;font-weight:700;line-height:125%;border:none;position:relative;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;letter-spacing:0.2px;-webkit-transition:color 0.2s ease;transition:color 0.2s ease;font-size:var(--fs-0);padding:var(--button-paddingY) var(--button-paddingX);box-shadow:none;border-radius:100vmax;background-color:var(--button-main);color:var(--button-text);cursor:pointer;-webkit-column-gap:clamp(0.5rem, 0.4567rem + 0.1923vw, 0.6875rem);column-gap:clamp(0.5rem, 0.4567rem + 0.1923vw, 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1ikcrpc">.css-1ikcrpc{top:0;width:100%;z-index:10;position:-webkit-sticky;position:sticky;-webkit-transition:-webkit-transform 0.6s ease;transition:transform 0.6s ease;pointer-events:none;}.css-1ikcrpc >*{pointer-events:auto;}</style><header id="header" class="css-1ikcrpc e15hpgeq0"><style data-emotion="css 6mlaw8">.css-6mlaw8{--text-primary:#000;--text-inverse:#FFF;--text-secondary:#6146F4;--text-disabled:#797979;--bg-primary:#FFF;--bg-inverse:#000;--bg-secondary:#3A91D7;--bg-tertiary:#F2F2F2;--bg-active:#6146F426;--icon-primary:#000;--icon-inverse:#FFF;--icon-disabled:#797979;--icon-accent:#6146F4;--border-primary:#000;--border-inverse:#FFF;--border-disabled:#C0C0C0;--border-secondary:#5E5E5E;--border-accent:#6146F4;--button-primary-default:#000;--button-primary-hover:#212121;--button-inverse-default:#FFF;--button-inverse-hover:#EBEBEB;--button-accent-default:#6146F4;--button-accent-hover:#4826C7;--button-disabled:#C0C0C0;--semantic-informative:#6146F4;--semantic-informative15:#6146F426;--semantic-success:#01594E;--semantic-success15:#01594E26;--semantic-warning:#CA4900;--semantic-warning15:#CA490026;--semantic-danger:#DE002F;--semantic-danger15:#DE002F26;color:var(--text-primary);}</style><style data-emotion="css vk2g55">.css-vk2g55{box-sizing:border-box;margin:0 auto;width:100%;position:relative;padding-left:clamp(0.5rem, 0.1rem + 4vw, 1rem);padding-right:clamp(0.5rem, 0.1rem + 4vw, 1rem);position:-webkit-sticky;position:sticky;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;width:100%;z-index:9;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;background-color:var(--bg-primary);color:var(--text-primary);height:clamp(4rem, 3.6538rem + 1.5385vw, 5.5rem);top:0;content-visibility:visible!important;-webkit-transition:top 0.3s ease,visibility 0s;transition:top 0.3s ease,visibility 0s;box-sizing:border-box;margin:0 auto;width:100%;position:relative;padding-left:clamp(0.5rem, 0.1rem + 4vw, 1rem);padding-right:clamp(0.5rem, 0.1rem + 4vw, 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class="h4 css-14dbj2x elbozha6" href="/en_eg/smartphones" data-gtm-parent="drawer-nav-menu" data-gtm-cta="smartphones" aria-current="false">Smartphones</a></li><li><a class="h4 css-14dbj2x elbozha6" href="/en_eg/feature-phones" data-gtm-parent="drawer-nav-menu" data-gtm-cta="feature-phones" aria-current="false">Feature phones</a></li><li><a class="h4 css-14dbj2x elbozha6" href="/en_eg/tablets" data-gtm-parent="drawer-nav-menu" data-gtm-cta="tablets" aria-current="false">Tablets</a></li></ul></nav></div></div></div><style data-emotion="css 1r0x3gs">.css-1r0x3gs{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;padding:0;-webkit-box-pack:end;-ms-flex-pack:end;-webkit-justify-content:flex-end;justify-content:flex-end;}@supports (-webkit-touch-callout: none){.css-1r0x3gs{margin:auto;}}.css-1r0x3gs 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id="navigation-secondary-menu-drawer" class="css-10ha3ts ejd3q2r0"><style data-emotion="css 1ij43o6">.css-1ij43o6 summary{padding:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;}.css-1ij43o6 summary::after{-webkit-margin-start:0;margin-inline-start:0;}.css-1ij43o6 summary:focus-visible .er4s1o93{outline:none;-webkit-text-decoration:underline;text-decoration:underline;text-decoration-style:double;}.css-1ij43o6 span{margin-block-end:0;}.css-1ij43o6 a{font-weight:500;}</style><style data-emotion="css 1ndd3uc">.css-1ndd3uc[open]>summary::after{-webkit-transform:rotateX(180deg);-moz-transform:rotateX(180deg);-ms-transform:rotateX(180deg);transform:rotateX(180deg);}.css-1ndd3uc summary{padding:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;}.css-1ndd3uc summary::after{-webkit-margin-start:0;margin-inline-start:0;}.css-1ndd3uc summary:focus-visible .er4s1o93{outline:none;-webkit-text-decoration:underline;text-decoration:underline;text-decoration-style:double;}.css-1ndd3uc span{margin-block-end:0;}.css-1ndd3uc a{font-weight:500;}</style><details class="bold elbozha1 css-1ndd3uc ebfmyf01"><style data-emotion="css dnaxx6">.css-dnaxx6{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-transition:all 0.25s ease-in-out;transition:all 0.25s ease-in-out;text-align:start;margin-block-end:0;-webkit-column-gap:0.5em;column-gap:0.5em;list-style:none;cursor:pointer;}.css-dnaxx6::after{content:'▼';-webkit-transition:-webkit-transform 0.25s ease-in-out;transition:transform 0.25s ease-in-out;-webkit-margin-start:auto;margin-inline-start:auto;}.css-dnaxx6::-webkit-details-marker{display:none;}.css-dnaxx6:hover .er4s1o93{-webkit-text-decoration:underline;text-decoration:underline;}.css-dnaxx6:focus-visible{outline:none;}.css-dnaxx6:focus-visible .er4s1o93{outline:2px dashed currentColor;outline-offset:0.2em;border-radius:1em;}.css-dnaxx6:focus{outline:none;}.css-dnaxx6 svg{width:1.2em;height:1.2em;color:currentColor;stroke-width:0.055em;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;display:block;}</style><summary class="css-dnaxx6 er4s1o92"><div class="css-0 er4s1o93">About</div></summary><style data-emotion="css z1y4wf">.css-z1y4wf{-webkit-padding-start:1em;padding-inline-start:1em;}.css-z1y4wf>ul{list-style:none;}.css-z1y4wf div:not(.cta-content) p a{color:var(--text-secondary);}.css-z1y4wf div:not(.cta-content) p a:visited{color:var(--text-secondary);}</style><div class="css-z1y4wf ebfmyf02"><ul><li><a href="/en_eg/about">Who we are</a></li><li><a href="/en_eg/press">Newsroom</a></li></ul></div></details><a class="bold" href="/en_eg/support">Support</a><style data-emotion="css 15lae9t">.css-15lae9t{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:clamp(1rem, 0.9135rem + 0.3846vw, 1.375rem);}</style><div class="css-15lae9t e1phy0fl0"><style data-emotion="css uyyfup">.css-uyyfup{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;margin-bottom:0;font-weight:bold;gap:clamp(1rem, 0.9135rem + 0.3846vw, 1.375rem);font-size:var(--fs--1);-webkit-transition:color 0.2s ease,box-shadow 0.2s ease;transition:color 0.2s ease,box-shadow 0.2s ease;}</style><a href="/en_eg/choose-your-language" data-gtm-parent="drawer-nav-menu" data-gtm-cta="choose-language-cta" class="css-uyyfup e1phy0fl3"><span>Egypt</span></a><style data-emotion="css 1ntw8vz">.css-1ntw8vz{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-flex-flow:row wrap;-webkit-flex-flow:row wrap;-ms-flex-flow:row wrap;flex-flow:row wrap;font-size:var(--fs--1);}</style><div class="css-1ntw8vz e1phy0fl2"><style data-emotion="css 1mta4rv">.css-1mta4rv:last-of-type::after{display:none;}.css-1mta4rv:after{content:'|';margin:0 clamp(0.5rem, 0.4567rem + 0.1923vw, 0.6875rem);color:var(--text-disabled);}</style><a href="/ar_eg/support/imei-checker" data-gtm-parent="drawer-nav-menu" data-gtm-cta="language-ar_eg-cta" class="css-1mta4rv e1phy0fl1"><span>عربي</span></a></div></div></nav></div></div></div></dialog></header><style data-emotion="css 1ymug7k">.css-1ymug7k{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;}.css-1ymug7k>#dtc-support-topics-section-3kjG4zt1VRETUqwMRMW65u{-webkit-transform:translateX(0);-moz-transform:translateX(0);-ms-transform:translateX(0);transform:translateX(0);}@media (max-width: 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8.25rem) clamp(3rem, 2.7404rem + 1.1538vw, 4.125rem);}@media (min-width: 320px){.css-hy32qm{--row-gap:clamp(1rem, -0.7647rem + 7.8431vw, 3rem);}}</style><style data-emotion="css 13gdcyg">.css-13gdcyg{box-sizing:border-box;margin:0 auto;width:100%;position:relative;padding-left:clamp(0.5rem, 0.1rem + 4vw, 1rem);padding-right:clamp(0.5rem, 0.1rem + 4vw, 1rem);--row-gap:clamp(0.5rem, 0.1rem + 4vw, 1rem);padding-block:clamp(6rem, 5.4808rem + 2.3077vw, 8.25rem) clamp(3rem, 2.7404rem + 1.1538vw, 4.125rem);}@media (min-width: 320px){.css-13gdcyg{padding-left:clamp(1rem, -0.7647rem + 7.8431vw, 3rem);padding-right:clamp(1rem, -0.7647rem + 7.8431vw, 3rem);}}@media (min-width: 320px){.css-13gdcyg{--row-gap:clamp(1rem, -0.7647rem + 7.8431vw, 3rem);}}</style><section class="emz19pn5 css-13gdcyg em903fo0"><div class="row"><style data-emotion="css 1wgz74">.css-1wgz74{margin-block-end:var(--row-gap);}</style><div class="col css-1wgz74 emz19pn2 col-xxs-12 col-block"><style data-emotion="css brgftw">.css-brgftw{margin-block-end:clamp(1.5rem, 1.3702rem + 0.5769vw, 2.0625rem);width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;}</style><style data-emotion="css 163rgfx">.css-163rgfx{--button-main:var(--button-primary-default);--button-text:var(--text-inverse);--button-paddingX:clamp(1.5rem, 1.3702rem + 0.5769vw, 2.0625rem);--button-paddingY:clamp(0.75rem, 0.6779rem + 0.3205vw, 1.0625rem);-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;height:-webkit-fit-content;height:-moz-fit-content;height:fit-content;font-family:inherit;font-weight:700;line-height:125%;border:none;position:relative;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;letter-spacing:0.2px;-webkit-transition:color 0.2s ease;transition:color 0.2s ease;font-size:var(--fs-0);padding:var(--button-paddingY) 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>span{color:inherit;background:none;}.css-163rgfx:hover{background-color:var(--button-primary-hover);color:var(--text-inverse);box-shadow:none;-webkit-text-decoration:none;text-decoration:none;}.css-163rgfx:active{background-color:var(--button-primary-default);color:var(--text-inverse);}.css-163rgfx:focus-visible{color:var(--button-text);-webkit-text-decoration:none;text-decoration:none;outline:2px dashed var(--border-primary);outline-offset:2px;}.css-163rgfx:disabled{--button-main:var(--button-disabled);--button-text:var(--text-disabled);pointer-events:none;cursor:default;}</style><a href="/en_eg/support" data-gtm-cta="support-home" data-gtm-parent="SupportQaItem::0" class="emz19pn3 css-163rgfx elnusqk0"><span>Support home</span><style data-emotion="css cr7qve">.css-cr7qve{width:1.5em;height:1.5em;font-weight:800;stroke-width:0.1125em;}.css-cr7qve g.stroke{fill:none;stroke:currentColor;stroke-width:var(--icon-stroke-width, clamp(0.125rem, 0.1106rem + 0.0641vw, 0.1875rem));stroke-linejoin:round;stroke-linecap:round;}.css-cr7qve text{font-family:Manrope,'Helvetica Neue','Arial Nova',Helvetica,Arial,sans-serif;}</style><svg class="css-cr7qve e1ugoynb0" viewBox="0 0 24 24" focusable="false" aria-hidden="true"><use href="#arrow-left"></use></svg></a><style data-emotion="css 55mnqu">.css-55mnqu{margin-block-end:0;}</style><h2 class="h1 css-55mnqu emz19pn4">Support Topics</h2></div></div><div class="row"><style data-emotion="css 5tz1ub">.css-5tz1ub{-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;margin-block-start:var(--row-gap);}.css-5tz1ub:not(:first-of-type){margin-block-start:clamp(3rem, 2.7404rem + 1.1538vw, 4.125rem);}</style><div class="col css-5tz1ub emz19pn1 col-xxs-12"><style data-emotion="css 1do0hdd">.css-1do0hdd{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-flex-wrap:nowrap;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;width:100%;scroll-snap-type:x mandatory;overflow-x:auto;overscroll-behavior-x:contain;-webkit-overflow-scrolling:touch;-ms-overflow-style:-ms-autohiding-scrollbar;white-space:nowrap;text-align:center;gap:clamp(1rem, 0.9135rem + 0.3846vw, 1.375rem);margin:0;padding:0;-ms-overflow-style:none;scrollbar-width:none;}.css-1do0hdd::-webkit-scrollbar{display:none;}@media (min-width: 960px){.css-1do0hdd{-webkit-box-flex-wrap:wrap;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;}}</style><ul class="css-1do0hdd e1io69kw1"><style data-emotion="css 9zu0ss">.css-9zu0ss{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;scroll-snap-align:start;margin:0;list-style-type:none;}</style><li class="css-9zu0ss e1io69kw0"><style data-emotion="css eccrdr">.css-eccrdr{--button-main:var(--button-primary-default);--button-text:var(--text-primary);--button-paddingX:clamp(1.5rem, 1.3702rem + 0.5769vw, 2.0625rem);--button-paddingY:clamp(0.75rem, 0.6779rem + 0.3205vw, 1.0625rem);-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;height:-webkit-fit-content;height:-moz-fit-content;height:fit-content;font-family:inherit;font-weight:700;line-height:125%;border:none;position:relative;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;letter-spacing:0.2px;-webkit-transition:color 0.2s ease;transition:color 0.2s ease;font-size:var(--fs-0);padding:var(--button-paddingY) var(--button-paddingX);box-shadow:inset 0 0 0 0.125em var(--button-text);border-radius:100vmax;background-color:transparent;color:var(--button-text);cursor:pointer;-webkit-column-gap:clamp(0.5rem, 0.4567rem + 0.1923vw, 0.6875rem);column-gap:clamp(0.5rem, 0.4567rem + 0.1923vw, 0.6875rem);-webkit-box-flex-wrap:nowrap;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;white-space:nowrap;overflow:hidden;isolation:isolate;}.css-eccrdr:focus{outline:none;}.css-eccrdr >span{color:inherit;background:none;}.css-eccrdr:hover{background-color:var(--button-primary-hover);color:var(--text-inverse);box-shadow:none;-webkit-text-decoration:none;text-decoration:none;}.css-eccrdr:active{background-color:var(--button-primary-default);color:var(--text-inverse);}.css-eccrdr:focus-visible{color:var(--button-text);-webkit-text-decoration:none;text-decoration:none;outline:2px dashed var(--border-primary);outline-offset:2px;}.css-eccrdr:disabled{--button-main:var(--button-disabled);--button-text:var(--text-disabled);pointer-events:none;cursor:default;}</style><a href="/en_eg/support/topics/cleaning-your-mobile-phone?flow=top-category" class="css-eccrdr elnusqk0"><span>Device</span></a></li><li class="css-9zu0ss e1io69kw0"><a href="/en_eg/support/topics/outfits?flow=top-category" class="css-eccrdr elnusqk0"><span>Accessories</span></a></li><li class="css-9zu0ss e1io69kw0"><style data-emotion="css k527j0">.css-k527j0{--button-main:var(--button-primary-default);--button-text:var(--text-inverse);--button-paddingX:clamp(1.5rem, 1.3702rem + 0.5769vw, 2.0625rem);--button-paddingY:clamp(0.75rem, 0.6779rem + 0.3205vw, 1.0625rem);-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;height:-webkit-fit-content;height:-moz-fit-content;height:fit-content;font-family:inherit;font-weight:700;line-height:125%;border:none;position:relative;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;letter-spacing:0.2px;-webkit-transition:color 0.2s ease;transition:color 0.2s ease;font-size:var(--fs-0);padding:var(--button-paddingY) var(--button-paddingX);box-shadow:none;border-radius:100vmax;background-color:var(--button-main);color:var(--button-text);cursor:pointer;-webkit-column-gap:clamp(0.5rem, 0.4567rem + 0.1923vw, 0.6875rem);column-gap:clamp(0.5rem, 0.4567rem + 0.1923vw, 0.6875rem);-webkit-box-flex-wrap:nowrap;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;white-space:nowrap;overflow:hidden;isolation:isolate;}.css-k527j0:focus{outline:none;}.css-k527j0 >span{color:inherit;background:none;}.css-k527j0:hover{background-color:var(--button-primary-hover);color:var(--text-inverse);box-shadow:none;-webkit-text-decoration:none;text-decoration:none;}.css-k527j0:active{background-color:var(--button-primary-default);color:var(--text-inverse);}.css-k527j0:focus-visible{color:var(--button-text);-webkit-text-decoration:none;text-decoration:none;outline:2px dashed 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o2xacx">.css-o2xacx{--link-paddingY:clamp(0.25rem, 0.2212rem + 0.1282vw, 0.375rem);--link-fontSize:var(--fs--1);-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;height:-webkit-fit-content;height:-moz-fit-content;height:fit-content;font-family:inherit;font-weight:700;line-height:125%;border:none;position:relative;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;letter-spacing:0.175px;cursor:pointer;padding:0;background-color:transparent;color:currentColor;-webkit-column-gap:clamp(0.25rem, 0.2212rem + 0.1282vw, 0.375rem);column-gap:clamp(0.25rem, 0.2212rem + 0.1282vw, 0.375rem);font-size:var(--link-fontSize);padding-block-end:var(--link-paddingY);-webkit-text-decoration:none;text-decoration:none;font-weight:775;}.css-o2xacx:focus{outline:none;}.css-o2xacx:hover{color:currentColor;-webkit-text-decoration:underline;text-decoration:underline;text-underline-offset:calc(var(--link-paddingY) + clamp(0.125rem, 0.1106rem + 0.0641vw, 0.1875rem));text-decoration-thickness:2px;}.css-o2xacx:focus-visible{color:currentColor;-webkit-text-decoration:none;text-decoration:none;outline:none;}.css-o2xacx:focus-visible::before{content:'';outline:2px dashed currentColor;z-index:0;position:absolute;border-radius:inherit;inset:-0.5px -6px;width:calc(100% + 12px);height:calc(100% + 1px);}.css-o2xacx:disabled{color:var(--text-disabled);pointer-events:none;cursor:default;}@media (min-width: 600px){.css-o2xacx{--link-paddingY:clamp(0.125rem, 0.1106rem + 0.0641vw, 0.1875rem);}}.css-o2xacx>span{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;}.css-o2xacx:hover{-webkit-text-decoration:none;text-decoration:none;}</style><a href="/en_eg/support/topics/imei-checker" aria-current="true" class="e2wu8f83 css-o2xacx elnusqk0"><span>Check if your warranty is valid</span></a></div><div class="css-1cnmn0i e2wu8f80"><style data-emotion="css ouayhf">.css-ouayhf{font-weight:525;}.css-ouayhf:hover{-webkit-text-decoration:none;text-decoration:none;}</style><style data-emotion="css 1la22th">.css-1la22th{--link-paddingY:clamp(0.25rem, 0.2212rem + 0.1282vw, 0.375rem);--link-fontSize:var(--fs--1);-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;height:-webkit-fit-content;height:-moz-fit-content;height:fit-content;font-family:inherit;font-weight:700;line-height:125%;border:none;position:relative;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;letter-spacing:0.175px;cursor:pointer;padding:0;background-color:transparent;color:currentColor;-webkit-column-gap:clamp(0.25rem, 0.2212rem + 0.1282vw, 0.375rem);column-gap:clamp(0.25rem, 0.2212rem + 0.1282vw, 0.375rem);font-size:var(--link-fontSize);padding-block-end:var(--link-paddingY);-webkit-text-decoration:none;text-decoration:none;font-weight:525;}.css-1la22th:focus{outline:none;}.css-1la22th:hover{color:currentColor;-webkit-text-decoration:underline;text-decoration:underline;text-underline-offset:calc(var(--link-paddingY) + clamp(0.125rem, 0.1106rem + 0.0641vw, 0.1875rem));text-decoration-thickness:2px;}.css-1la22th:focus-visible{color:currentColor;-webkit-text-decoration:none;text-decoration:none;outline:none;}.css-1la22th:focus-visible::before{content:'';outline:2px dashed currentColor;z-index:0;position:absolute;border-radius:inherit;inset:-0.5px -6px;width:calc(100% + 12px);height:calc(100% + 1px);}.css-1la22th:disabled{color:var(--text-disabled);pointer-events:none;cursor:default;}@media (min-width: 600px){.css-1la22th{--link-paddingY:clamp(0.125rem, 0.1106rem + 0.0641vw, 0.1875rem);}}.css-1la22th>span{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;}.css-1la22th:hover{-webkit-text-decoration:none;text-decoration:none;}</style><a href="/en_eg/support/topics/warranty-finder" aria-current="false" class="e2wu8f83 css-1la22th elnusqk0"><span>Warranty coverage information</span></a></div></div><style data-emotion="css zvdd1t">.css-zvdd1t{-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;}.css-zvdd1t i{font-size:var(--fs-2);vertical-align:middle;}.css-zvdd1t a{color:var(--text-secondary);-webkit-text-decoration:none;text-decoration:none;}.css-zvdd1t a:hover{-webkit-text-decoration:underline;text-decoration:underline;}.css-zvdd1t img{max-width:100%;}@media (min-width: 960px){.css-zvdd1t{-webkit-padding-start:clamp(2rem, 1.8269rem + 0.7692vw, 2.75rem);padding-inline-start:clamp(2rem, 1.8269rem + 0.7692vw, 2.75rem);}}</style><div class="col css-zvdd1t e1e9s2rr3 col-xxs-12 col-sm-7 col-md-8"><style data-emotion="css 1uh5j27">.css-1uh5j27{margin-bottom:clamp(1rem, 0.9135rem + 0.3846vw, 1.375rem);}.css-1uh5j27 svg{-webkit-margin-end:clamp(0.5rem, 0.4567rem + 0.1923vw, 0.6875rem);margin-inline-end:clamp(0.5rem, 0.4567rem + 0.1923vw, 0.6875rem);}@media (min-width: 600px){.css-1uh5j27{display:none;}}</style><style data-emotion="css 1v5189o">.css-1v5189o{--link-paddingY:clamp(0.25rem, 0.2212rem + 0.1282vw, 0.375rem);--link-fontSize:var(--fs-0);-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;height:-webkit-fit-content;height:-moz-fit-content;height:fit-content;font-family:inherit;font-weight:700;line-height:125%;border:none;position:relative;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;letter-spacing:0.175px;cursor:pointer;padding:0;background-color:transparent;color:currentColor;-webkit-column-gap:clamp(0.25rem, 0.2212rem + 0.1282vw, 0.375rem);column-gap:clamp(0.25rem, 0.2212rem + 0.1282vw, 0.375rem);font-size:var(--link-fontSize);padding-block-end:var(--link-paddingY);-webkit-text-decoration:none;text-decoration:none;margin-bottom:clamp(1rem, 0.9135rem + 0.3846vw, 1.375rem);}.css-1v5189o:focus{outline:none;}.css-1v5189o:hover{color:currentColor;-webkit-text-decoration:underline;text-decoration:underline;text-underline-offset:calc(var(--link-paddingY) + clamp(0.125rem, 0.1106rem + 0.0641vw, 0.1875rem));text-decoration-thickness:2px;}.css-1v5189o:focus-visible{color:currentColor;-webkit-text-decoration:none;text-decoration:none;outline:none;}.css-1v5189o:focus-visible::before{content:'';outline:2px dashed currentColor;z-index:0;position:absolute;border-radius:inherit;inset:-0.5px -6px;width:calc(100% + 12px);height:calc(100% + 1px);}.css-1v5189o:disabled{color:var(--text-disabled);pointer-events:none;cursor:default;}@media (min-width: 600px){.css-1v5189o{--link-paddingY:clamp(0.125rem, 0.1106rem + 0.0641vw, 0.1875rem);}}.css-1v5189o>span{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;}.css-1v5189o svg{-webkit-margin-end:clamp(0.5rem, 0.4567rem + 0.1923vw, 0.6875rem);margin-inline-end:clamp(0.5rem, 0.4567rem + 0.1923vw, 0.6875rem);}@media (min-width: 600px){.css-1v5189o{display:none;}}</style><button type="button" data-gtm-cta="back" data-gtm-parent="SupportQaItem::0" class="e1e9s2rr2 css-1v5189o e1af6ugw0"><span>Back</span><svg class="css-cr7qve e1ugoynb0" viewBox="0 0 24 24" focusable="false"><use href="#arrow-left"></use></svg></button><div class="row"><div class="col col-xxs-12 col-block"><h4 class="">Find your warranty</h4><div>To check whether the warranty on your device is valid, enter your device IMEI code or PSN number in the field below.</div><style data-emotion="css st9iov">.css-st9iov{margin-top:clamp(1rem, 0.9135rem + 0.3846vw, 1.375rem);}</style><h5 class="css-st9iov e1q3rrgi2">Where do I find the IMEI code?</h5><div><p><strong>Smartphones</strong>: To find the IMEI code on your phone, go to Settings > About Phone > Status > IMEI Information. If your phone has two IMEI-codes, please provide IMEI1.</p><p><strong>Wifi-only tablets</strong>: If your HMD or Nokia tablet does not feature a SIM card slot, you can use your PSN number instead. To find your device's PSN, head to Settings > About tablet > Model and hardware.</p><p><strong>Classic phones</strong>: To find the IMEI code on your phone, enter *#06# on your keypad when on the main screen.</p></div><form><div tabindex="-1" class="dtc-input size-md variant-light"><div class="field-container"><input class="input" id=":R3cl6le:" placeholder="Device identifier" name="imeiFormField" aria-label="Device identifier" type="text" pattern="[A-Za-z0-9]{0,19}" value=""/><style data-emotion="css 1mc3wpo">.css-1mc3wpo .etpe0t72{max-width:calc(100% - 1.5em);}.css-1mc3wpo .etpe0t71{text-overflow:ellipsis;white-space:nowrap;overflow:hidden;}</style><div class="notch-outline-container css-1mc3wpo etpe0t70"><div class="notch-outline leading"></div><div class="notch notch-outline css-0 etpe0t72"><label class="label css-0 etpe0t71" for=":R3cl6le:">Device identifier</label></div><div class="notch-outline trailing"></div></div></div><div class="message"></div></div><div tabindex="-1" class="dtc-select dtc-input size-md variant-light"><div class="field-container"><select id=":R5cl6le:" class="select input show-label" name="countryFormField"><option class="option" value="" selected=""></option><option class="option" value="AF">Afghanistan</option><option class="option" value="AL">Albania</option><option class="option" value="DZ">Algeria</option><option class="option" value="AS">American Samoa</option><option class="option" value="AD">Andorra</option><option class="option" value="AO">Angola</option><option class="option" value="AI">Anguilla</option><option class="option" value="AQ">Antarctica</option><option class="option" value="AG">Antigua & Barbuda</option><option class="option" value="AR">Argentina</option><option class="option" value="AM">Armenia</option><option class="option" value="AW">Aruba</option><option class="option" value="AC">Ascension Island</option><option class="option" value="AU">Australia</option><option class="option" value="AT">Austria</option><option class="option" value="AZ">Azerbaijan</option><option class="option" value="BS">Bahamas</option><option class="option" value="BH">Bahrain</option><option class="option" value="BD">Bangladesh</option><option class="option" value="BB">Barbados</option><option class="option" value="BY">Belarus</option><option class="option" value="BE">Belgium</option><option class="option" value="BZ">Belize</option><option class="option" value="BJ">Benin</option><option class="option" value="BM">Bermuda</option><option class="option" value="BT">Bhutan</option><option class="option" value="BO">Bolivia</option><option class="option" value="BA">Bosnia & Herzegovina</option><option class="option" value="BW">Botswana</option><option class="option" value="BV">Bouvet Island</option><option class="option" value="BR">Brazil</option><option class="option" value="IO">British Indian Ocean Territory</option><option class="option" value="VG">British Virgin Islands</option><option class="option" value="BN">Brunei</option><option class="option" value="BG">Bulgaria</option><option class="option" value="BF">Burkina Faso</option><option class="option" value="BI">Burundi</option><option class="option" value="KH">Cambodia</option><option class="option" value="CM">Cameroon</option><option class="option" value="CA">Canada</option><option class="option" value="IC">Canary Islands</option><option class="option" value="CV">Cape Verde</option><option class="option" value="BQ">Caribbean Netherlands</option><option class="option" value="KY">Cayman Islands</option><option class="option" value="CF">Central African Republic</option><option class="option" value="EA">Ceuta & Melilla</option><option class="option" value="TD">Chad</option><option class="option" value="CL">Chile</option><option class="option" value="CN">China</option><option class="option" value="" selected="">Choose your country</option><option class="option" value="CX">Christmas Island</option><option class="option" value="CP">Clipperton Island</option><option class="option" value="CC">Cocos (Keeling) Islands</option><option class="option" value="CO">Colombia</option><option class="option" value="KM">Comoros</option><option class="option" value="CG">Congo - Brazzaville</option><option class="option" value="CD">Congo - Kinshasa</option><option class="option" value="CK">Cook Islands</option><option class="option" value="CR">Costa Rica</option><option class="option" value="HR">Croatia</option><option class="option" value="CU">Cuba</option><option class="option" value="CW">Curaçao</option><option class="option" value="CY">Cyprus</option><option class="option" value="CZ">Czech</option><option class="option" value="CI">Côte d’Ivoire</option><option class="option" value="DK">Denmark</option><option class="option" value="DG">Diego Garcia</option><option class="option" value="DJ">Djibouti</option><option class="option" value="DM">Dominica</option><option class="option" value="DO">Dominican Republic</option><option class="option" value="EC">Ecuador</option><option class="option" value="EG">Egypt</option><option class="option" value="SV">El Salvador</option><option class="option" value="GQ">Equatorial Guinea</option><option class="option" value="ER">Eritrea</option><option class="option" value="EE">Estonia</option><option class="option" value="ET">Ethiopia</option><option class="option" value="FK">Falkland Islands</option><option class="option" value="FO">Faroe Islands</option><option class="option" value="FJ">Fiji</option><option class="option" value="FI">Finland</option><option class="option" value="FR">France</option><option class="option" value="GF">French Guiana</option><option class="option" value="PF">French Polynesia</option><option class="option" value="TF">French Southern Territories</option><option class="option" value="GA">Gabon</option><option class="option" value="GM">Gambia</option><option class="option" value="GE">Georgia</option><option class="option" value="DE">Germany</option><option class="option" value="GH">Ghana</option><option class="option" value="GI">Gibraltar</option><option class="option" value="" selected="">Global</option><option class="option" value="GR">Greece</option><option class="option" value="GL">Greenland</option><option class="option" value="GD">Grenada</option><option class="option" value="GP">Guadeloupe</option><option class="option" value="GU">Guam</option><option class="option" value="GT">Guatemala</option><option class="option" value="GG">Guernsey</option><option class="option" value="GN">Guinea</option><option class="option" value="GW">Guinea-Bissau</option><option class="option" value="GY">Guyana</option><option class="option" value="HT">Haiti</option><option class="option" value="HM">Heard & McDonald Islands</option><option class="option" value="HN">Honduras</option><option class="option" value="HK">Hong Kong</option><option class="option" value="HU">Hungary</option><option class="option" value="IS">Iceland</option><option class="option" value="IN">India</option><option class="option" value="ID">Indonesia</option><option class="option" value="IR">Iran</option><option class="option" value="IQ">Iraq</option><option class="option" value="IE">Ireland</option><option class="option" value="IM">Isle of Man</option><option class="option" value="IL">Israel</option><option class="option" value="IT">Italy</option><option class="option" value="JM">Jamaica</option><option class="option" value="JP">Japan</option><option class="option" value="JE">Jersey</option><option class="option" value="JO">Jordan</option><option class="option" value="KZ">Kazakhstan</option><option class="option" value="KE">Kenya</option><option class="option" value="KI">Kiribati</option><option class="option" value="XK">Kosovo</option><option class="option" value="KW">Kuwait</option><option class="option" value="KG">Kyrgyzstan</option><option class="option" value="LA">Laos</option><option class="option" value="LV">Latvia</option><option class="option" value="LB">Lebanon</option><option class="option" value="LS">Lesotho</option><option class="option" value="LR">Liberia</option><option class="option" value="LY">Libya</option><option class="option" value="LI">Liechtenstein</option><option class="option" value="LT">Lithuania</option><option class="option" value="LU">Luxembourg</option><option class="option" value="MO">Macau SAR China</option><option class="option" value="MK">Macedonia</option><option class="option" value="MG">Madagascar</option><option class="option" value="MW">Malawi</option><option class="option" value="MY">Malaysia</option><option class="option" value="MV">Maldives</option><option class="option" value="ML">Mali</option><option class="option" value="MT">Malta</option><option class="option" value="MH">Marshall Islands</option><option class="option" value="MQ">Martinique</option><option class="option" value="MR">Mauritania</option><option class="option" value="MU">Mauritius</option><option class="option" value="YT">Mayotte</option><option class="option" value="MX">Mexico</option><option class="option" value="FM">Micronesia</option><option class="option" value="MD">Moldova</option><option class="option" value="MC">Monaco</option><option class="option" value="MN">Mongolia</option><option class="option" value="ME">Montenegro</option><option class="option" value="MA">Morocco</option><option class="option" value="MZ">Mozambique</option><option class="option" value="MM">Myanmar (Burma)</option><option class="option" value="NA">Namibia</option><option class="option" value="NR">Nauru</option><option class="option" value="NP">Nepal</option><option class="option" value="NL">Netherlands</option><option class="option" value="" selected="">Netherlands - Antilles</option><option class="option" value="NC">New Caledonia</option><option class="option" value="NZ">New Zealand</option><option class="option" value="NI">Nicaragua</option><option class="option" value="NE">Niger</option><option class="option" value="NG">Nigeria</option><option class="option" value="NU">Niue</option><option class="option" value="NF">Norfolk Island</option><option class="option" value="KP">North Korea</option><option class="option" value="MP">Northern Mariana Islands</option><option class="option" value="NO">Norway</option><option class="option" value="OM">Oman</option><option class="option" value="PK">Pakistan</option><option class="option" value="PW">Palau</option><option class="option" value="PS">Palestinian Territories</option><option class="option" value="PA">Panama</option><option class="option" value="PG">Papua New Guinea</option><option class="option" value="PY">Paraguay</option><option class="option" value="PE">Peru</option><option class="option" value="PE">Peru</option><option class="option" value="PH">Philippines </option><option class="option" value="PN">Pitcairn Islands</option><option class="option" value="PL">Poland</option><option class="option" value="PT">Portugal</option><option class="option" value="PR">Puerto Rico</option><option class="option" value="QA">Qatar</option><option class="option" value="RO">Romania</option><option class="option" value="RU">Russia</option><option class="option" value="RW">Rwanda</option><option class="option" value="RE">Réunion</option><option class="option" value="WS">Samoa</option><option class="option" value="SM">San Marino</option><option class="option" value="SA">Saudi Arabia</option><option class="option" value="SN">Senegal</option><option class="option" value="RS">Serbia</option><option class="option" value="SC">Seychelles</option><option class="option" value="SL">Sierra Leone</option><option class="option" value="SG">Singapore</option><option class="option" value="SX">Sint Maarten</option><option class="option" value="SK">Slovakia</option><option class="option" value="SI">Slovenia</option><option class="option" value="SB">Solomon Islands</option><option class="option" value="SO">Somalia</option><option class="option" value="ZA">South Africa</option><option class="option" value="GS">South Georgia & South Sandwich Islands</option><option class="option" value="KR">South Korea</option><option class="option" value="SS">South Sudan</option><option class="option" value="ES">Spain</option><option class="option" value="LK">Sri Lanka</option><option class="option" value="BL">St. Barthélemy</option><option class="option" value="SH">St. Helena</option><option class="option" value="KN">St. Kitts & Nevis</option><option class="option" value="LC">St. Lucia</option><option class="option" value="MF">St. Martin</option><option class="option" value="PM">St. Pierre & Miquelon</option><option class="option" value="VC">St. Vincent & Grenadines</option><option class="option" value="SD">Sudan</option><option class="option" value="SR">Suriname</option><option class="option" value="SJ">Svalbard & Jan Mayen</option><option class="option" value="SZ">Swaziland</option><option class="option" value="SE">Sweden</option><option class="option" value="CH">Switzerland</option><option class="option" value="SY">Syria</option><option class="option" value="ST">São Tomé & Príncipe</option><option class="option" value="TW">Taiwan</option><option class="option" value="TJ">Tajikistan</option><option class="option" value="TZ">Tanzania</option><option class="option" value="TH">Thailand</option><option class="option" value="TL">Timor-Leste</option><option class="option" value="TG">Togo</option><option class="option" value="TK">Tokelau</option><option class="option" value="TO">Tonga</option><option class="option" value="TT">Trinidad & Tobago</option><option class="option" value="TA">Tristan da Cunha</option><option class="option" value="TA">Tristan da Cunha</option><option class="option" value="TN">Tunisia</option><option class="option" value="TM">Turkmenistan</option><option class="option" value="TC">Turks & Caicos Islands</option><option class="option" value="TV">Tuvalu</option><option class="option" value="TR">Türkiye</option><option class="option" value="" selected="">Türkiye - North Cyprus</option><option class="option" value="VI">U.S. Virgin Islands</option><option class="option" value="UG">Uganda</option><option class="option" value="UA">Ukraine</option><option class="option" value="AE">United Arab Emirates</option><option class="option" value="GB">United Kingdom</option><option class="option" value="US">United States</option><option class="option" value="UY">Uruguay</option><option class="option" value="UZ">Uzbekistan</option><option class="option" value="VU">Vanuatu</option><option class="option" value="VA">Vatican City</option><option class="option" value="VE">Venezuela</option><option class="option" value="VN">Vietnam</option><option class="option" value="WF">Wallis & Futuna</option><option class="option" value="EH">Western Sahara</option><option class="option" value="YE">Yemen</option><option class="option" value="ZM">Zambia</option><option class="option" value="ZW">Zimbabwe</option><option class="option" value="AX">Åland Islands</option></select><div class="notch-outline-container css-1mc3wpo etpe0t70"><div class="notch-outline leading"></div><div class="notch notch-outline css-0 etpe0t72"><label class="label css-0 etpe0t71" for=":R5cl6le:">Your location</label></div><div class="notch-outline trailing"></div></div><svg class="caret css-cr7qve e1ugoynb0" viewBox="0 0 24 24" focusable="false"><use href="#chevron-down-small"></use></svg></div><div class="message"></div></div><style data-emotion="css yh9z59">.css-yh9z59{--button-main:var(--button-primary-default);--button-text:var(--text-inverse);--button-paddingX:clamp(1.5rem, 1.3702rem + 0.5769vw, 2.0625rem);--button-paddingY:clamp(0.75rem, 0.6779rem + 0.3205vw, 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