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Connect channels | HelpDesk Help Center
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href="/help/use-helpdesk/" class="c-navbar__link v--has-dropdown">Use HelpDesk</a><ul class="c-navbar__sublist"><li><a href="/help/use-helpdesk/#tickets" class="c-navbar__sublink">Work with tickets</a></li><li><a href="/help/use-helpdesk/#automate" class="c-navbar__sublink">Automate your work</a></li><li><a href="/help/use-helpdesk/#team" class="c-navbar__sublink">Manage your team</a></li></ul></li><li class="c-navbar__item"> <a href="/help/connect-channels/" class="c-navbar__link v--has-dropdown">Connect channels</a><ul class="c-navbar__sublist"><li><a href="/help/connect-channels/#contact-forms" class="c-navbar__sublink">Contact forms</a></li><li><a href="/help/connect-channels/#email-forwarding" class="c-navbar__sublink">Email forwarding</a></li><li><a href="/help/connect-channels/#widgets" class="c-navbar__sublink">Widgets</a></li></ul></li><li class="c-navbar__item"> <a href="/help/subscription/" class="c-navbar__link ">Subscription</a></li><li class="c-navbar__item"> <a href="/help/integrations/" class="c-navbar__link v--has-dropdown">Integrations</a><ul class="c-navbar__sublist"><li><a href="/help/integrations/#data-migration" class="c-navbar__sublink">Data migration</a></li><li><a href="/help/integrations/#integrations" class="c-navbar__sublink">Integrations</a></li></ul></li></ul> <div class="o-wrapper"> <div class="u-border-b-2 u-border-gray-800 u-Mb-lg"> <div class="o-container"> <div class="md:u-flex u-items-center u-Mb-xl"> <div class="u-My-lg md:u-mb-0 md:u-pr-md u-basis-4"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_315,c_limit/hd-help/connect-communication-channels.svg" alt=""> </div><div class="md:u-px-md u-basis-6"> <h1 class="b--u-text-3xl">Connect channels</h1> <p class="b--u-text-base">Forward messages from your communication channels to HelpDesk</p> </div> </div> </div> </div><div class="u-border-b-2 u-border-gray-800 u-Pb-sm u-Mb-lg"> <div class="o-container"> <div class="md:u-flex u-justify-center u-My-sm" id="contact-forms"> <div class="u-basis-10 lg:u-basis-8 md:u-flex u-items-center"><div class="u-Mb-sm md:u-Mb-0 md:u-px-md u-basis-3"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_155,c_limit/hd-help/contact-forms.svg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_310,c_limit/hd-help/contact-forms.svg 2x" class="u-hidden md:u-block" alt=""> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_155,c_limit/hd-help/contact-forms.svg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_310,c_limit/hd-help/contact-forms.svg 2x" class="md:u-hidden u-maxw-2" alt=""> </div><div class="md:u-px-md u-basis-9"> <h2 class="b--u-text-xl u-my-0">Contact forms</h2> </div> </div> </div><div class="u-flex u-justify-center"> <div class="lg:u-basis-10 u-basis-12 md:u-flex u-flex-wrap lg:u-px-md"> <div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/contact-form-for-your-website/" class="u-block b--u-text-base b--u-text-bold c-link">Contact form for your website</a><p class="b--u-text-base u-mt-xs">Learn how to create the custom contact form and how to embed it on your website.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/get-messages-from-contact-form-7-in-wordpress/" class="u-block b--u-text-base b--u-text-bold c-link">How to Install and Use WordPress Contact Form 7 Plugin</a><p class="b--u-text-base u-mt-xs">Learn how to download, install, and configure Contact Form 7 for your WordPress. Use the CF7 plugin to get more messages from your website's visitors.</p></div></div> </div> </div> </div><div class="u-border-b-2 u-border-gray-800 u-Pb-sm u-Mb-lg"> <div class="o-container"> <div class="md:u-flex u-justify-center u-My-sm" id="email-forwarding"> <div class="u-basis-10 lg:u-basis-8 md:u-flex u-items-center"><div class="u-Mb-sm md:u-Mb-0 md:u-px-md u-basis-3"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_155,c_limit/hd-help/forwarding2.svg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_310,c_limit/hd-help/forwarding2.svg 2x" class="u-hidden md:u-block" alt=""> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_155,c_limit/hd-help/forwarding2.svg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_310,c_limit/hd-help/forwarding2.svg 2x" class="md:u-hidden u-maxw-2" alt=""> </div><div class="md:u-px-md u-basis-9"> <h2 class="b--u-text-xl u-my-0">Email forwarding</h2> </div> </div> </div><div class="u-flex u-justify-center"> <div class="lg:u-basis-10 u-basis-12 md:u-flex u-flex-wrap lg:u-px-md"> <div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/enable-external-forwarding-in-microsoft-365/" class="u-block b--u-text-base b--u-text-bold c-link">Enable external forwarding in Microsoft 365</a><p class="b--u-text-base u-mt-xs">Find out more about enabling external forwarding in Microsoft 365.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/microsoft-outlook-email-forwarding/" class="u-block b--u-text-base b--u-text-bold c-link">Microsoft Outlook email forwarding</a><p class="b--u-text-base u-mt-xs">Learn how to set up forwarding from Microsoft Outlook to HelpDesk.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/forward-your-emails-to-helpdesk-and-convert-them-into-tickets/" class="u-block b--u-text-base b--u-text-bold c-link">Forward your emails to HelpDesk and convert them into tickets</a><p class="b--u-text-base u-mt-xs">Learn how to set up email forwarding in your email service provider to manage the entire email communication in HelpDesk.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/other-email-provider-forwarding/" class="u-block b--u-text-base b--u-text-bold c-link">Other email provider forwarding</a><p class="b--u-text-base u-mt-xs">Learn how to set up email forwarding from your email service provider to HelpDesk.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/gmail-g-suite-email-forwarding/" class="u-block b--u-text-base b--u-text-bold c-link">Gmail/Google Workspace email forwarding</a><p class="b--u-text-base u-mt-xs">Learn how to set up forwarding from Gmail/Google Workspace to HelpDesk.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/yahoo-email-forwarding/" class="u-block b--u-text-base b--u-text-bold c-link">Yahoo! email forwarding</a><p class="b--u-text-base u-mt-xs">Forward emails from Yahoo! Mail to HelpDesk.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/microsoft-office-365-email-forwarding/" class="u-block b--u-text-base b--u-text-bold c-link">Microsoft 365 email forwarding</a><p class="b--u-text-base u-mt-xs">Forward your emails from Microsoft 365 to HelpDesk and convert them into tickets.</p></div></div> </div> </div> </div><div class="u-border-gray-800 u-Pb-sm u-Mb-lg"> <div class="o-container"> <div class="md:u-flex u-justify-center u-My-sm" id="widgets"> <div class="u-basis-10 lg:u-basis-8 md:u-flex u-items-center"><div class="u-Mb-sm md:u-Mb-0 md:u-px-md u-basis-3"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_155,c_limit/hd-help/channel-integration.svg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_310,c_limit/hd-help/channel-integration.svg 2x" class="u-hidden md:u-block" alt=""> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_155,c_limit/hd-help/channel-integration.svg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_310,c_limit/hd-help/channel-integration.svg 2x" class="md:u-hidden u-maxw-2" alt=""> </div><div class="md:u-px-md u-basis-9"> <h2 class="b--u-text-xl u-my-0">Widgets</h2> </div> </div> </div><div class="u-flex u-justify-center"> <div class="lg:u-basis-10 u-basis-12 md:u-flex u-flex-wrap lg:u-px-md"> <div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/integrate-helpdesk-with-openwidget/" class="u-block b--u-text-base b--u-text-bold c-link">Integrate HelpDesk with OpenWidget</a><p class="b--u-text-base u-mt-xs">Explore how to connect HelpDesk with OpenWidget, allowing visitors to easily submit contact requests, suggestions, and feedback using user-friendly forms.</p></div></div> </div> </div> </div></div> <section style="background: linear-gradient(180deg, rgba(248, 255, 174, 0) 0%, rgba(47, 199, 116, 0.3) 100%);"> <div class="o-container-xl"> <div class="o-feature v--textual"> <div class="b--u-pt-8 b--md:u-pt-6 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0 00-16.9 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.2 12a2.4 2.4 0 002.5 2.1H32v5.2h-4.2a7.5 7.5 0 01-7.6-6.9c-.3-4.2-.3-8.5 0-12.8a7.4 7.4 0 017-6.8 124.8 124.8 0 0117.6 0 7.4 7.4 0 017 6.8c.2 4.3.2 8.6 0 12.8z" fill="#FF5100"/><defs><filter id="filter0_dd" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-text-black-600 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold b--u-text-black">LiveChat</span> <br>Connect with customers</p> </a> <a href="https://www.chatbot.com/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset u-hover-none"> <div class="b--u-mr-2"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M43.6 31.6v3a1.1 1.1 0 01-.6 1.1c-2.2 1-4.6 1.6-7 1.7-2.4 0-4.8-.6-7-1.7a1.1 1.1 0 01-.6-1v-3.1a.9.9 0 011.2-.8c2 .9 4.2 1.3 6.4 1.4 2.2 0 4.3-.5 6.4-1.4a.9.9 0 011.2.8z" fill="#06F"/><path d="M51.8 38.9a7.6 7.6 0 01-7.6 6.9H40L32 51v-5.2l8-5.2h4.2a2.4 2.4 0 002.4-2.1c.3-4 .2-8 0-12a2.2 2.2 0 00-2.1-2 138.9 138.9 0 00-17 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.1 12a2.4 2.4 0 002.4 2.1H32v5.2h-4.2a7.6 7.6 0 01-7.6-7 96 96 0 010-12.7 7.4 7.4 0 017-6.8 125 125 0 0117.6 0 7.4 7.4 0 017 6.8 96 96 0 010 12.8z" fill="#06F"/><defs><filter id="filter0_dd" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-text-black-600 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold b--u-text-black">ChatBot</span> <br>Automate customer service with AI</p> </a> <a href="https://www.knowledgebase.com/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset u-hover-none"> <div class="b--u-mr-2"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M46.8 26.4V21h-.3c-4.4.2-8.1 3-10.4 5.4H36c-2.3-2.3-6-5.2-10.4-5.4h-.3v5.4H20v9.2l.2 6.3a7.4 7.4 0 007 6.8 125.1 125.1 0 0017.7 0 7.4 7.4 0 006.9-6.8l.2-6.3v-9.2h-5.2zm0 9.2c0 2 0 4.2-.2 5.9a2.2 2.2 0 01-2.1 2c-5.7.4-11.3.4-17 0a2.2 2.2 0 01-2-2 76 76 0 01-.3-6v-9.1c3.8.1 7.5 4.1 8.6 5.7l2.2 3 2.2-3c1.1-1.6 4.8-5.6 8.6-5.7v9.2z" fill="#9146FF"/><defs><filter id="filter0_dd" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-text-black-600 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold b--u-text-black">KnowledgeBase</span> <br>Guide and educate customers</p> </a> <a 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