Submit a ticket : eScholarship Support

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px-0"> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="row fw-wrapper-shadow fw-new-ticket-wrapper mx-0 g-0 bg-light"> <div class="col-lg-9 fw-content-wrapper mb-16 mb-lg-0"> <div class="fw-content fw-new-ticket"> <form class="form-portal ticket-form w-100" id="new_helpdesk_ticket" rel="validate" novalidate="novalidate" enctype="multipart/form-data" action="/support/tickets" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" /><input type="hidden" name="authenticity_token" value="T0/MAKTXy0C4YGTx/uYB2YyeSyAv2m19aKVz84CGWlxiK38QJAr3HEoTEIrYYwqnLKxWSDi1IhMK/YJyWfnEFw==" /> <div class="form-group helpdesk_ticket_email"> <label for="helpdesk_ticket_email" class=" form-label"> Requester <span class="fw-asterisk">*</span> </label> <input type="email" class="form-control " id="helpdesk_ticket_email" placeholder="" name="helpdesk_ticket[email]" value="" required data-user-email = "" data-user-contractor = "false" data-not-allow-others = "false" > <div class="invalid-feedback helpdesk_ticket_email"></div> </div> <div class="form-group d-none requester-name"> <input type="text" class="form-control " id="" placeholder="Your name" name="helpdesk_ticket[name]" > <div class="invalid-feedback "></div> </div> <div class="form-group "> <label for="helpdesk_ticket_subject" class=" form-label"> Subject <span class="fw-asterisk">*</span> </label> <input type="text" class="form-control " id="helpdesk_ticket_subject" placeholder="" name="helpdesk_ticket[subject]" required data-allow-solution-suggester = "true" > <div class="invalid-feedback helpdesk_ticket_subject"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_url_if_inquiry_is_regarding_a_specific_webpage_317721" class=" form-label"> URL (If inquiry is regarding a specific webpage) </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_url_if_inquiry_is_regarding_a_specific_webpage_317721" placeholder="" name="helpdesk_ticket[custom_field][cf_url_if_inquiry_is_regarding_a_specific_webpage_317721]" = "" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_url_if_inquiry_is_regarding_a_specific_webpage_317721"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_ticket_body_attributes_description_html" class="form-label"> Describe your issue in as much detail as possible <span class="fw-asterisk">*</span> </label> <textarea class="form-control rich-editor new-ticket-editor" id="helpdesk_ticket_ticket_body_attributes_description_html" name="helpdesk_ticket[ticket_body_attributes][description_html]" rows="" cols="" required placeholder="" aria-label = "Description, Use Alt+F10 to access formatting toolbar" ></textarea> <div class="invalid-feedback helpdesk_ticket_ticket_body_attributes_description_html"></div> </div> <div class='form-group attachments-container'> <span class='d-none'> <input id='upload_file' type='file' multiple='true'/> <input id='files_list' type='file' name='helpdesk_ticket[attachments][][resource]' multiple='true'/> </span> <div class="dropdown"> <button class="btn btn-link " type="button" id="attach_btn" data-attach-type="file" > <span class='file-upload-btn' tabindex="0"> <img data-src="/glyphs/vectors/attachment.svg" loading="lazy" alt="Attachment" class="lazyload icon" /> Attachment </span> </button> <ul class="dropdown-menu" aria-labelledby="attach_btn"> <li><a class="dropdown-item" href="#" data-attach-type="file">Attach a file</a></li> </ul> </div> <div id='attachments_list' class='files-container'></div> <div> <div id='cumulative_error_heading' class='error-heading'></div> <div id='cumulative_error_attachments_list' class='files-container'></div> </div> <div> <div id='individual_error_heading' class='error-heading'></div> <div id='individual_error_attachments_list' class='files-container'></div> </div> </div> <div class="form-group"> <div class="controls recaptcha-control"> <script src="https://www.recaptcha.net/recaptcha/enterprise.js" async defer ></script> <div data-sitekey="6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" class="g-recaptcha " display="{:theme=>"white"}"></div> <noscript> <div> <div style="width: 302px; height: 422px; position: relative;"> <div style="width: 302px; height: 422px; position: absolute;"> <iframe src="https://www.recaptcha.net/recaptcha/enterprise/fallback?k=6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" name="ReCAPTCHA" style="width: 302px; height: 422px; border-style: none; border: 0; overflow: hidden;"> </iframe> </div> </div> <div style="width: 300px; height: 60px; border-style: none; bottom: 12px; left: 25px; margin: 0px; padding: 0px; right: 25px; background: #f9f9f9; border: 1px solid #c1c1c1; border-radius: 3px;"> <textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid #c1c1c1; margin: 10px 25px; padding: 0px; resize: none;"> </textarea> </div> </div> </noscript> </div> </div> <input type="hidden" name="meta[user_agent]" id="meta_user_agent" value="WPMU DEV Broken Link Checker Local Engine" /> <input type="hidden" name="meta[seen_articles]" id="meta_seen_articles" /> <input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false" /> <input type="hidden" name="meta[referrer]" id="meta_referrer" value="https://cdlib.org" /> <input type="hidden" name="helpdesk_ticket[form_id]" id="helpdesk_ticket_form_id" value="9000000389" /> <a id="" href="/support/home" class="btn fw-secondary-button" >Cancel</a> <button type="submit" class="btn fw-primary-button new-ticket-submit-button" data-recaptcha-enterprise = "false" data-submit-text = "Please Wait..." > Submit </button> </form> </div> </div> <div class="col-lg-3 fw-sidebar-wrapper d-none"> <section class="bg-grey fw-sidebar" data-toggle="true"> <section class="mb-20 d-none"> <h2 class="mb-12 fs-20 semi-bold">Related articles</h2> <ul class="fw-no-bullet suggestions-results"></ul> </section> <section class="apps d-flex flex-column" id="portal_tickets_new_sidebar"></section> </section> </div> </div> </div> </section> <div class="modal fade" id="codeInsertModal" data-bs-backdrop="static" tabindex="-1" aria-labelledby="codeInsertModal" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered modal-lg"> <div class="modal-content p-32"> <div class="modal-header border-0"> <h5 class="modal-title" id="staticBackdropLabel">Code Snippet</h5> <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> </div> <div class="modal-body"> <div class="form-group"> <label class="form-label">Select Language</label> <select class="form-select choices" aria-label="Select Language" id="codeLanguage"> <option value="Html">Html</option> <option value=" Css"> Css</option> <option value=" JavaScript"> JavaScript</option> <option value=" Sass"> Sass</option> <option value=" Xml"> Xml</option> <option value=" Ruby"> Ruby</option> <option value=" PHP"> PHP</option> <option value=" Java"> Java</option> <option value=" C#"> C#</option> <option value=" C++"> C++</option> <option value=" ObjectiveC"> ObjectiveC</option> <option value=" Perl"> Perl</option> <option value=" Python"> Python</option> <option value=" VB"> VB</option> <option value=" SQL"> SQL</option> <option value=" Generic Language"> Generic Language</option> </select> </div> <div class="form-group"> <textarea class="form-control" id="codeSnippet" placeholder="Enter code here" rows="15"></textarea> </div> </div> <div class="modal-footer"> <button type="button" class="btn btn-default" data-bs-dismiss="modal">Cancel</button> <button type="button" class="btn btn-primary" id="insertCode">Save</button> </div> </div> </div> </div> </main> <footer class="container-fluid px-0"> <section class="fw-contact-info"> <p class="fw-contacts"> </p> </section> <section class="fw-credit"> <nav class="fw-laws"> </nav> </section> </footer> <div class="modal-backdrop fade d-none" id="overlay"></div> <script src="/assets/cdn/portal/scripts/bottom.js"></script> <script src="/assets/cdn/portal/scripts/locales/en.js"></script> <script src="/assets/cdn/portal/scripts/new-tickets.js"></script> <script src="/assets/cdn/portal/scripts/marketplace.js" async></script> <script src="/assets/cdn/portal/scripts/integrations.js" async></script> </body> </html>

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