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Making Complaints | CCCS
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</div> </div> </li> <li> <a class="nav__link" href="/anti-competitive-behaviour"> Anti-competitive Behaviour <i class="icon-chevron-down js-next-menu-lvl1 mobileOnly"></i> </a> <div class="nav-megamenu scrollbar-inner"> <div class="nav-megamenu-wrap"> <div class="container"> <ul class="nav__lvl2"> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/anti-competitive-behaviour/anti-competitive-agreements"> <span>Anti-Competitive Agreements</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/anti-competitive-agreements/how-do-i-recognise"><span>How do I recognise an anti-competitive agreement?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/anti-competitive-agreements/more-information"><span>Where can I find more information?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/anti-competitive-agreements/what-can-cccs-do"><span>What can CCCS do?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/anti-competitive-agreements/what-can-i-do"><span>What can I do?</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/anti-competitive-behaviour/abuse-of-dominance"> <span>Abuse of Dominance</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/abuse-of-dominance/how-do-i-recognise"><span>How do I recognise an abuse of dominance?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/abuse-of-dominance/more-information"><span>Where can I find more information?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/abuse-of-dominance/what-can-cccs-do"><span>What can CCCS do?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/abuse-of-dominance/what-can-i-do"><span>What can I do?</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/anti-competitive-behaviour/mergers"> <span>Anti-Competitive Mergers</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/mergers/how-do-i-recognise"><span>How do I recognise an anti-competitive merger?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/mergers/more-information"><span>Where can I find more information?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/mergers/what-can-cccs-do"><span>What can CCCS do?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/mergers/what-can-i-do"><span>What can I do?</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/anti-competitive-behaviour/exclusions-and-exemptions"> <span>Exclusions & Exemptions</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/exclusions-and-exemptions/more-information"><span>Where can I find more information?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/exclusions-and-exemptions/specific-areas"><span>What are the specific areas of exclusion and exemption?</span></a></li> </ul> </div> </div> </li> </ul> </div> </div> </div> </li> <li> <a class="nav__link" href="/approach-cccs"> Approach Us <i class="icon-chevron-down js-next-menu-lvl1 mobileOnly"></i> </a> <div class="nav-megamenu scrollbar-inner"> <div class="nav-megamenu-wrap"> <div class="container"> <ul class="nav__lvl2"> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/making-complaints"> <span>Feedback / Complaints</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/making-complaints/make-a-complaint"><span>Make a Complaint</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/reward-whistle-blowing-scheme"> <span>Reward / Whistle-Blowing Scheme</span> </a> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/notifying-a-merger"> <span>Notify a Merger</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/discussing-a-merger-with-cccs"><span>Discuss a merger with CCCS</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/how-are-mergers-assessed"><span>How are mergers assessed?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/how-much-does-its-it-cost"><span>How much does it cost?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/filing-a-merger-notification-with-cccs"><span>File a merger notification with CCCS</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/format-of-documents-to-submit-to-cccs"><span>Format of documents to submit to CCCS</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/seeking-guidance-and-decision"> <span>Seek Guidance and Decision</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/seeking-guidance-and-decision/benefit-from-getting-guidance-or-decision"><span>Benefit from getting guidance or decision</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/seeking-guidance-and-decision/difference-between-guidance-and-decision"><span>Difference between guidance and decision</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/seeking-guidance-and-decision/how-much-does-it-cost"><span>How much does it cost?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/seeking-guidance-and-decision/ask-for-guidance-or-a-decision"><span>Apply for guidance or a decision</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/file-under-block-exemption-order"> <span>File under Block Exemption Order</span> </a> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/applying-for-leniency"> <span>Apply for Leniency</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/applying-for-leniency/eligibility"><span>Eligibility for leniency application</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/applying-for-leniency/procedures"><span>Procedures under the leniency programme</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/applying-for-leniency/submit-a-leniency-application"><span>Submit a leniency application</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/cooperating-with-cccs-investigation"> <span>Cooperate with CCCS</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/cooperating-with-cccs-investigation/entry-with-or-without-warrant"><span>Entry With or Without Warrant</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/cooperating-with-cccs-investigation/investigation-procedures"><span>Investigation Procedures</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/cooperating-with-cccs-investigation/notices-for-information-and-documents"><span>Notices for Information and Documents</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/cooperating-with-cccs-investigation/offences-and-sanctions"><span>Offences and Sanctions</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/for-government-agencies"> <span>For Government Agencies</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/for-government-agencies/seeking-advice-by-government-agencies"><span>Seek Advice</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/for-government-agencies/competition-impact-of-government-initiative"><span>Competition Impact of Government Initiatives</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/for-government-agencies/cccs-past-advices"><span>CCCS's Past Advisories</span></a></li> <li class="lvl3-list"><a class="lvl3-name" 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</div> <div class="mobile-header mobileOnly"> <a class="alert-btn js-alert" href="#notification"> <span class="visuallyHidden">View CCCS Notification</span> <div class="bell-notification bell-dropdown"> </div> <i class="icon icon-bell"></i> </a> <button class="mobile-menu js-mobile-menu"><span class="visuallyHidden">Toggle mobile menu</span><span class="line"></span><span class="line"></span><span class="line"></span><span class="line"></span></button> </div> </div> </div> <div class="notification-bar"> <div class="container"> <p>For other notifications, click <a href="/noticeboard">here</a>.</p> </div> </div> <div class="search-bar search-website"> <div class="container"> <label class="visuallyHidden" for="siteSearch">Search our website</label> <input class="site-search-input" id="siteSearch" name="q" placeholder="Search our website"> <p class="site-search--error-message">Only special characters "-" and "," are allowed!</p> <button value="search" class="btn-search site-search-submit" type="submit"><span class="visuallyHidden">Submit Search</span><i class="icon-search"></i></button> <div class="filter-select"> <label class="visuallyHidden" for="searchWithinSite"></label> <select id="searchWithinSite" name="searchWithinName"> <option value="related">Within CCCS</option> <option value="all">Within Government Websites</option> </select> </div> </div> </div> </header> <div class="mainContent standard-page"> <div class="breadcrumb tabletOnwards standard"> <div class="container"> <ul> <li class="home"><a href="/"><i class="icon-home"></i></a></li> <li><a href="/approach-cccs">Approach Us</a></li> <li class="active"><span>Feedback / Complaints</span></li> </ul> </div> </div> <div class="content-body"> <div class="container"> <div class="col10-md-8 standard-content"> <article class="article"> <div class="rte"> <h1>Feedback / Complaints</h1> <div class="text parbase section"> <div class="text"> <p style="margin-bottom: 0cm; text-align: justify;">CCCS administers the <a href="/legislation/consumer-protection-fair-trading-act">Consumer Protection (Fair Trading) Act</a> (“<strong>CPFTA</strong>”) and <a href="/legislation/competition-act">Competition Act</a>.</p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;">Before making a complaint, please note the following:</p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;"><strong>1. General</strong></p> <p style="margin-bottom: 0cm; text-align: justify;"><strong> </strong></p> <p style="margin-bottom: 0cm; text-align: justify;">CCCS does <span style="text-decoration: underline;">not</span> provide legal advice nor views on hypothetical scenarios.</p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;">As the administering agency of the CPFTA and Competition Act, it is not appropriate for CCCS to advise you on the application of the law. You may wish to seek your own legal advice.</p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;">If the subject matter of your complaint does not fall within the scope of the prohibitions under the Competition Act, the CPFTA, or CCCS does not have the powers to conduct an investigation into the subject matter of your complaint, we may redirect you to the relevant government agencies. Please note that for the matters listed below, you may wish to approach the relevant authorities:</p> <table> <tbody> <tr> <td><a rel="noopener noreferrer" href="https://www.lta.gov.sg/content/ltagov/en/contact_us.html#contact_form" target="_blank"><img src="/-/media/custom/ccs/images/making-complaints-under-approach-us/active-mobility.ashx?h=109&w=700&hash=6AFF443CC719B23FECCF379378C6BBEB" alt="Active mobility" style="width: 700px; height: 109px;" /></a> </td> </tr> <tr> <td> <a rel="noopener noreferrer" href="http://www.nea.gov.sg/corporate-functions/Contact-Us" target="_blank"><img src="/-/media/custom/ccs/images/making-complaints-under-approach-us/after-death-services.ashx?h=133&w=700&hash=263D86976EEC492BE0D85C475032A629" alt="After Death Services" style="width: 700px; height: 133px;" /></a></td> </tr> <tr> <td> <a rel="noopener noreferrer" href="https://www.pdpc.gov.sg/Complaints-and-Reviews/Report-a-Personal-Data-Protection-Concern/Personal-Data-Protection-Complaint" target="_blank"><img src="/-/media/custom/ccs/images/making-complaints-under-approach-us/data-protection.ashx?h=107&w=700&hash=37870A768697BD57F63ABC0221509C54" alt="Data Protection" style="width: 700px; height: 107px;" /></a></td> </tr> <tr> <td> <a rel="noopener noreferrer" href="https://www.ema.gov.sg/contact_us.aspx" target="_blank"><img src="/-/media/custom/ccs/images/making-complaints-under-approach-us/electricity-gas-and-renewable-energy.ashx?h=108&w=700&hash=FF99781062E0882850396C2EF1FA3E0F" alt="Electricity Gas and Renewable Energy" style="width: 700px; height: 108px;" /></a></td> </tr> <tr> <td> <a rel="noopener noreferrer" href="http://www.sfa.gov.sg/contact-us" target="_blank"><img src="/-/media/custom/ccs/images/making-complaints-under-approach-us/food-product-safety.ashx?h=108&w=700&hash=3E63B53039BD13D412C319679B8C3FB8" alt="Food Product Safety" style="width: 700px; height: 108px;" /></a></td> </tr> <tr> <td> <a rel="noopener noreferrer" href="http://www.hsa.gov.sg/contact-us" target="_blank"><img src="/-/media/custom/ccs/images/making-complaints-under-approach-us/health-products.ashx?h=109&w=700&hash=1E65A6607F5EECA4AB5E75FF1D9D0297" alt="Health Products" style="width: 700px; height: 109px;" /></a></td> </tr> <tr> <td> <a rel="noopener noreferrer" href="http://www.mas.gov.sg/contact-us" target="_blank"><img src="/-/media/custom/ccs/images/making-complaints-under-approach-us/mas.ashx?h=141&w=700&hash=98A37A822C2913B1E7C0842FF65C9289" alt="MAS" style="width: 700px; height: 141px;" /></a></td> </tr> <tr> <td> <a rel="noopener noreferrer" href="http://www.fidrec.com.sg/" target="_blank"><img src="/-/media/custom/ccs/images/making-complaints-under-approach-us/fidrec.ashx?h=180&w=700&hash=B2C97BD3167839DA65C6CC24CF2C77FA" alt="FIDREC" style="width: 700px; height: 180px;" /></a></td> </tr> <tr> <td> <a rel="noopener noreferrer" href="https://www.enterprisesg.gov.sg/about-us/contact-us" target="_blank"><img src="/-/media/custom/ccs/images/making-complaints-under-approach-us/product-safety-mark-and-weights.ashx?h=128&w=700&hash=F7D6CB5A471C133732D0A1FDC6B9522C" alt="Product safety mark and weights" style="width: 700px; height: 128px;" /></a></td> </tr> <tr> <td> <a rel="noopener noreferrer" href="http://www.imda.gov.sg/Who-We-Are/contact-us" target="_blank"><img src="/-/media/custom/ccs/images/making-complaints-under-approach-us/telecommunications-and-postal-service.ashx?h=131&w=700&hash=6AB3A2E6CCEA48DE8BE00A53D09EBA30" alt="Telecommunications and Postal service" style="width: 700px; height: 131px;" /></a></td> </tr> <tr> <td> <a rel="noopener noreferrer" href="https://www.stb.gov.sg/content/stb/en/footer/feedback.html" target="_blank"><img src="/-/media/custom/ccs/images/making-complaints-under-approach-us/stb-24.ashx?h=115&w=700&hash=67C9A1708A91BCF2A98223842C5E8785" alt="STB" style="width: 700px; height: 115px;" /></a></td> </tr> </tbody> </table> <table> <tbody> </tbody> </table> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;">You may also find some of the answers to your questions in the <a href="http://www.cccs.gov.sg/faq"><strong>Frequently Asked Questions</strong></a> page.</p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;"><strong>2. Consumer Protection Matters</strong></p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;">CCCS does not assist consumers in disputes with suppliers nor in obtaining redress. Under the <a href="http://www.cccs.gov.sg/about-cccs/what-we-do/cccs-and-the-consumer-protection-fair-trading-act">CPFTA</a><span style="text-decoration: underline;">,</span> the Consumers Association of Singapore (“<a rel="noopener noreferrer" href="http://www.case.org.sg/consumer_guides_cpfta.aspx" target="_blank"><strong>CASE</strong></a>”) and Singapore Tourism Board (“<a rel="noopener noreferrer" href="http://www.stb.gov.sg/content/stb/en/footer/contact-us.html" target="_blank"><strong>STB</strong></a>”) remain the first points of contact for local consumers and tourists respectively to handle complaints. CASE will assist aggrieved consumers to obtain redress, and in some cases, compensation through negotiation and/or mediation. For assistance, please approach CASE at 6277 5100 or visit <a rel="noopener noreferrer" href="http://www.case.org.sg/" target="_blank"><span style="text-decoration: none; color: windowtext;">www.case.org.sg</span></a>. </p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <ul style="list-style-type: disc;"> <li>For more information on lodging a complaint to CASE click <a href="/faq/scope-of-the-consumer-protection-fair-trading-act">here</a> and refer to Question 7; </li> <li>For more information on transactions which are excluded under the CPFTA, refer to Question 3 <a href="/faq/scope-of-the-consumer-protection-fair-trading-act/when-will-cccs-investigate-and-act-against-a-company"></a><a href="/faq/scope-of-the-consumer-protection-fair-trading-act">here</a>; and</li> <li>For suppliers or employees who wish to whistle-blow or provide evidence of an unfair practice by a supplier, refer to Question 10 <a href="/faq/scope-of-the-consumer-protection-fair-trading-act/what-should-i-do-if-i-am-a-supplier-or-employee-who-has-evidence-of-an-unfair-practice-committed-by-another-supplier-or-my-employer"></a><a href="/faq/scope-of-the-consumer-protection-fair-trading-act"></a><a href="/faq/scope-of-the-consumer-protection-fair-trading-act">here</a>. </li> </ul> <p style="margin-bottom: 0cm; text-align: justify;">If you are a supplier and have issue with another supplier, you may wish to seek your own legal advice or bring your case to the Small Claims Tribunal (“<strong>SCT</strong>”). More information on bringing a case to the SCT can be found <a rel="noopener noreferrer" href="https://www.judiciary.gov.sg/civil/small-claims" target="_blank">here</a>.</p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;"><strong>3. Competition Matters</strong></p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;">If you suspect that any business, company or organisation is engaged in anti-competitive conduct that infringes the Competition Act, please file a complaint with CCCS. </p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;">Complaints can be lodged if you believe there has been a breach of any of the following prohibitions under the Competition Act:</p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <ul style="list-style-type: disc;"> <li><a href="file:///C:/Users/CCCSZXCHAN/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/47V6P2YI/cccs.gov.sg/anti-competitive-behaviour/anti-competitive-agreements"></a><a href="/anti-competitive-behaviour/anti-competitive-agreements">Anti-competitive agreements, decisions or concerted practices</a> (e.g. price fixing, bid rigging, market sharing, output limitation, etc)</li> <li><a href="file:///C:/Users/CCCSZXCHAN/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/47V6P2YI/cccs.gov.sg/anti-competitive-behaviour/abuse-of-dominance"></a><a href="/anti-competitive-behaviour/abuse-of-dominance">Abuse of a dominant position</a> (e.g. predatory pricing, tying, refusal to supply, etc); or</li> <li><a href="file:///C:/Users/CCCSZXCHAN/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/47V6P2YI/cccs.gov.sg/anti-competitive-behaviour/mergers"></a><a href="/anti-competitive-behaviour/mergers">Mergers and acquisitions that substantially lessen competition</a> (e.g. two close competitors with significant market shares merged, etc)</li> </ul> <p style="margin-bottom: 0cm; text-align: justify;">Complaints may not be pursued if they fall within the specific exclusions, for which CCCS has no powers to conduct an investigation. For more information on exclusions from the Competition Act, please <a href="/anti-competitive-behaviour/exclusions-and-exemptions/specific-areas">click here</a>.</p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;"><strong>4. Filing a Complaint</strong></p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;">To file a complaint, you should have the following information ready:</p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <ul style="list-style-type: disc;"> <li>Information about you and the organisation you represent (if applicable);</li> <li>Information about the party or parties involved;</li> <li>A brief description of the unfair practice, agreement, abusive conduct or merger that you are complaining about;</li> <li>Any other relevant information and supporting documents.</li> </ul> <table> <tbody> <tr> <td><span>Online Form</span></td> <td><span>The <a rel="noopener noreferrer" href="file:///C:/Users/CCCSZXCHAN/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/47V6P2YI/cccs.gov.sg/approach-cccs/making-complaints/complaint-online-form"></a><a href="https://gather.gov.sg/ccms/questionnaire" target="_blank">online form</a> is a convenient way for you to file your complaint with us. </span></td> </tr> <tr> <td><span>Hotline</span></td> <td><span>You may contact us at 1800 325 8282 (<span style="background-color: #ffffff; color: #222222;">airtime charges apply for mobile calls to 1800 service lines)</span>. For calls from overseas, please contact us at (65) 6325 8282.</span></td> </tr> </tbody> </table> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;">We will contact you by email and/or telephone in five (5) working days, and we will keep you posted on the outcome of your complaint.</p> <p style="margin-bottom: 0cm; text-align: justify;"> </p> <p style="margin-bottom: 0cm; text-align: justify;"><span style="background-color: #ffffff; color: #222222;">Thank you for contacting CCCS. We are committed to serving you to the best of our abilities and seek your understanding, <span style="text-decoration: underline;">patience</span> and respect to create a positive service experience. Please note that our officers may <span style="text-decoration: underline;">stop responding </span>or take other appropriate <span style="text-decoration: underline;">action </span>if they encounter unreasonable or abusive language/behaviour.</span></p> <p style="margin-bottom: 0cm; text-align: justify;"> <span style="text-align: left;"> </span></p> </div> </div> </div> </article> <div class="social-sharing-widget"> <div class="social-sharing-widget__left"> <p>Last Updated on 11 October 2024</p> </div> <div class="social-sharing-widget__right"> <span class="share-page">Share this page</span> <div class="social-sharing-widget__right--medias"> <ul class="links sharethis-inline-share-buttons"></ul> </div> </div> </div> </div> <div class="col10-md-2"> <div class="side-nav"> <ul class="side-nav__lvl1"> <li class="side-nav__lvl1--li"> <a href="/approach-cccs/making-complaints">Feedback / Complaints</a> <i class="icon-chevron-right sidenav-ctrl"></i> <ul class="side-nav__lvl2"> <li 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