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<article class="double-column h-entry post-2053090 post type-post status-publish format-standard has-post-thumbnail hentry category-tech-policy tag-dell tag-return-to-office" data-id="2053090"> <header> <div class="dusk:bg-gray-700 my-4 bg-white py-4 dark:bg-gray-700 md:my-10 md:py-8"> <div class="mx-auto max-w-2xl px-4 md:px-8 lg:grid lg:max-w-6xl"> <div class="md:mb-2"> <div class="upper-deck font-impact text-green-450 dusk:text-green-400 inline-flex flex-row flex-nowrap items-center gap-2 text-left text-sm font-semibold uppercase leading-tight dark:text-green-400"> <span class="upper-deck__icon"> <svg class="h-5 w-5" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 40 40"><defs><clipPath id="section-tech-policy_svg__a"><path fill="none" d="M0 0h40v40H0z"/></clipPath><clipPath id="section-tech-policy_svg__b"><path fill="none" d="M0 0h40v40H0z"/></clipPath></defs><g clip-path="url(#section-tech-policy_svg__a)"><path fill="currentColor" d="M12.8 0 6.4 6.4 0 12.8l4 1.4L14.2 4z"/><g clip-path="url(#section-tech-policy_svg__b)"><path fill="currentColor" d="M34.8 31.7c-4.4-10.4-6.1-23.6-6.1-23.6L15.4 5.4l-9.9 10 2.7 13.3s13.2 1.6 23.6 6.1c-.4 1.4 0 2.9 1.1 4 1.4 1.4 3.6 1.6 5.2.6L18.5 19.8c-1.6 1-3.8.8-5.2-.6-1.6-1.6-1.6-4.3 0-5.9s4.3-1.6 5.9 0c1.4 1.4 1.6 3.6.6 5.2L39.3 38c1-1.6.8-3.8-.6-5.2-1.1-1.1-2.6-1.4-4-1.1"/></g></g></svg> </span> <span class="upper-deck__text"> office culture </span> </div> </div> <h1 class="dusk:text-gray-100 mb-3 font-serif text-4xl font-bold text-gray-700 dark:text-gray-100 md:text-6xl md:leading-[1.05]"> Dell sales team told to return to office 5 days a week, starting Monday </h1> <p class="text-gray-550 dark:text-gray-250 dusk:text-gray-250 my-3 text-2xl leading-[1.1] md:leading-[1.2]"> "... sales teams are more productive when onsite." </p> <div class="my-3 md:mb-6 md:mt-0"> <div class="font-impact text-xs font-semibold uppercase text-gray-300"><a class="text-orange-400 hover:text-orange-500" href="https://arstechnica.com/author/scharonharding/"> Scharon Harding </a> – <span class="whitespace-nowrap"> <time class="mr-[2px] inline-block cursor-default" title="2024-09-27T13:37:57-04:00" datetime="2024-09-27T13:37:57-04:00" x-data="{ compact: false, open: false, date: new Date('2024-09-27T13:37:57-04:00'), updatedTimestamp: false, format: function() { let dateFormat = { year: 'numeric', month: 'short', day: 'numeric' }; let timeFormat = { hour: 'numeric', minute: 'numeric' }; let formatted = this.date.toLocaleDateString(undefined, dateFormat) + ' ' + this.date.toLocaleTimeString(undefined, timeFormat); if (this.compact) { if (this.date.toDateString() === new Date().toDateString()) { formatted = this.date.toLocaleTimeString(undefined, timeFormat); if (this.updatedTimestamp) { formatted = 'at ' + formatted; } } else { formatted = this.date.toLocaleDateString(undefined, { year: 'numeric', month: 'numeric', day: 'numeric' }); } } if (this.updatedTimestamp) { formatted = 'Updated ' + formatted; } return formatted; } }" x-text="format()"> Sep 27, 2024 1:37 pm </time> <span class="text-gray-550">|</span> <a class="view-comments text-gray-300 hover:text-gray-500" href="https://arstechnica.com/tech-policy/2024/09/dell-says-sales-team-must-work-on-site-5-days-a-week-to-drive-productivity/#comments" title="158 comments"> <svg class="-mt-1 ml-1 mr-[2px] inline-block h-4 w-4" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 80 80"><defs><clipPath id="bubble-zero_svg__a"><path fill="none" stroke-width="0" d="M0 0h80v80H0z"/></clipPath><clipPath id="bubble-zero_svg__b"><path fill="none" stroke-width="0" d="M0 0h80v80H0z"/></clipPath></defs><g clip-path="url(#bubble-zero_svg__a)"><g fill="currentColor" clip-path="url(#bubble-zero_svg__b)"><path d="M80 40c0 22.09-17.91 40-40 40S0 62.09 0 40 17.91 0 40 0s40 17.91 40 40"/><path d="M40 40 .59 76.58C-.67 77.84.22 80 2.01 80H40z"/></g></g></svg> 158 </a> </span></div> </div> <div class="relative"> <div class="ars-lightbox"> <div class="ars-lightbox-item"> <a class="cursor-zoom-in" data-pswp-width="1024" data-pswp-height="682" data-pswp-srcset="https://cdn.arstechnica.net/wp-content/uploads/2024/09/GettyImages-1454292872.jpg 1024w, https://cdn.arstechnica.net/wp-content/uploads/2024/09/GettyImages-1454292872-300x200.jpg 300w, https://cdn.arstechnica.net/wp-content/uploads/2024/09/GettyImages-1454292872-640x426.jpg 640w, https://cdn.arstechnica.net/wp-content/uploads/2024/09/GettyImages-1454292872-768x512.jpg 768w, https://cdn.arstechnica.net/wp-content/uploads/2024/09/GettyImages-1454292872-980x653.jpg 980w" data-cropped="false" href="https://cdn.arstechnica.net/wp-content/uploads/2024/09/GettyImages-1454292872.jpg" target="_blank"> <img width="1024" height="682" src="https://cdn.arstechnica.net/wp-content/uploads/2024/09/GettyImages-1454292872.jpg" class="intro-image" alt="The exterior of a Dell Technologies office building is seen on January 04, 2023 in Round Rock, Texas. 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for="text-settings-links">Links</label> <select name="text-settings-links" class="text-settings-links col-span-2 bg-gray-600 text-sm text-gray-300"> <option value="standard" selected>Standard</option> <option value="orange">Orange</option> </select> <div class="font-impact col-span-3 hidden text-sm font-semibold uppercase text-gray-400 md:block"> <span class="mb-0 italic">* Subscribers only</span><br>   <a href="/store/product/subscriptions/" class="text-green-400">Learn more</a> </div> <button class="font-impact text-settings-position col-span-3 mx-auto my-3 block rounded-sm border-2 border-green-400 px-3 py-1 text-base font-semibold uppercase text-gray-100" value="nav"> Minimize to nav </button> </div> </div> </div> </div> </div> </div> <div class="my-2.5 mx-auto px-[15px] sm:px-5 lg:grid lg:max-w-5xl lg:grid-cols-3 lg:gap-6 lg:px-8 xl:px-0"> <div class="relative lg:col-span-2"> <div class="post-content post-content-double"> <p>Most members of Dell’s sales team will no longer have the option to work remotely, starting on Monday, <a href="https://www.reuters.com/technology/dell-asks-global-sales-team-work-five-days-week-office-memo-says-2024-09-26/">Reuters</a> reported this week, citing an internal memo. The policy applies to salespeople worldwide and is aimed at helping “grow skills,” per the note.</p> <p>Like the rest of Dell's workforce, Dell's salespeople have previously been allowed to work remotely two days per week. A memo, which a Reddit user claims to have <a href="https://www.reddit.com/r/remotework/comments/1fq5nu4/dell_is_now_100_rto_at_least_sales_and_sales/">posted online</a> (<a href="https://www.theregister.com/2024/09/26/dell_sales_staff_full_rto/">The Register</a> reported that the post “mirrors” one that it viewed separately), says that field sellers aren’t required to go into an office but “should prioritize time spent in person with customers and partners.” The policy doesn’t apply to “remote sales team members,” but Dell said to expect additional unspecified communications regarding remote workers “in the coming weeks.” <a href="https://www.bloomberg.com/news/articles/2024-09-26/dell-dell-orders-salespeople-back-to-offices-5-days-a-week">Bloomberg</a> reported that top sales executives Bill Scannell, Dell’s president of global sales and customer operations, and John Byrne, president of sales and global regions at Dell Tech Select, signed the memo, saying:</p> <blockquote><p>… our data showed that sales teams are more productive when onsite.</p></blockquote> <p>Dell is viewing mandatory on-site work as a way to maintain its sales team’s culture and drive growth, according to the memo, which mentions things like “real-time feedback” and “dynamic" office energy. Moving forward, remote work will be permitted as an exception, Dell said.</p> <p>Notably, the letter, which was reportedly sent to workers on Thursday, doesn’t give employees much time for adjustments. The memo acknowledges that workers have built schedules around working from home regularly but doesn’t offer immediate solutions.</p> <p>In a statement to The Register, a Dell spokesperson confirmed the policy change.</p> <p>“We continually evolve our business so we’re set up to deliver the best innovation, value and service to our customers and partners," they said. "That includes more in-person connection to drive market leadership."</p> <h2>Dell’s RTO push</h2> <p>After permitting full-time remote work in response to the COVID-19 pandemic, in February, Dell started requiring workers to go into the office 39 days per quarter (or about three days per week) or be totally remote. The latter, however, seemed discouraged, as Dell reportedly told <a href="https://arstechnica.com/information-technology/2024/03/dell-tells-remote-workers-that-they-wont-be-eligible-for-promotion/">remote workers they were ineligible for promotions</a> in March. Still, nearly 50 percent of Dell workers <a href="https://arstechnica.com/gadgets/2024/06/nearly-half-of-dells-workforce-refused-to-return-to-the-office/">chose to stay remote</a>, Business Insider reported in June, citing internal Dell Data.</p> <div class="ars-interlude-container in-content-interlude mx-auto max-w-xl"> </div> </div> </div> <div class="dusk:bg-gray-100 hidden min-w-[300px] justify-self-end dark:bg-gray-50 lg:block"> <div class="ad-wrapper is-sticky is-rail"> <div class="ad-wrapper-inner"> <div class="ad ad--rail"></div> </div> </div> </div> </div> <div class="ad-wrapper with-label is-fullwidth"> <div class="ad-wrapper-inner"> <div class="ad ad--mid-content"> </div> </div> </div> <div class="mt-2.5 mx-auto px-[15px] sm:px-5 lg:grid lg:max-w-5xl lg:grid-cols-3 lg:gap-6 lg:px-8 xl:px-0"> <div class="relative lg:col-span-2"> <div class="post-content post-content-double"> <p>Dell’s return-to-office (RTO) mandates have reportedly been enforced with <a href="https://arstechnica.com/information-technology/2024/05/dell-to-monitor-worker-vpn-use-badge-swipes-to-enforce-office-policy/">VPN and badge tracking</a>. Some employees have <a href="https://www.theregister.com/2024/02/20/dell_rto_mandate/">accused</a> Dell of trying to reduce headcount with RTO policies. Other companies pushing workers back into offices have also been accused of this; there’s research showing that at least some companies have used <a href="https://arstechnica.com/tech-policy/2024/06/company-heads-hoped-return-to-office-mandates-would-make-people-quit-survey-says/">RTO policies to lower headcount</a> while avoiding layoffs. Dell laid off <a href="https://www.bloomberg.com/news/articles/2024-08-05/dell-layoffs-hit-sales-team-with-new-unit-focused-on-ai">13,000 people</a> in 2023 and plans more layoffs. In August, it <a href="https://www.theregister.com/2024/08/06/dell_layoffs/">announced</a> plans to lay off an undisclosed additional number of people. The company is expected to have 120,000 employees.</p> <p>Dell’s RTO change follows an announcement this week requiring <a href="https://arstechnica.com/gadgets/2024/09/amazon-kills-remote-working-tells-workers-to-be-in-office-5-days-a-week/">Amazon employees to work on-site</a> five days a week starting next year. Following the announcement, a <a href="https://arstechnica.com/tech-policy/2024/09/91-percent-of-amazon-employees-are-dissatisfied-with-remote-work-ending-poll/">survey of 2,585 US Amazon employees</a> found that 73 percent of Amazon workers are “considering looking for an another job” in response.</p> <h2>“Yes, this is a shift…”</h2> <p>The memo, according to Reddit, acknowledges to workers, “Yes, this is a shift from current expectations.” Dell’s RTO push represents an about-face from previously stated positions on remote work from the company. In 2022, for example, CEO and founder Michael Dell wrote a <a href="https://www.linkedin.com/pulse/culture-key-hybrid-work-michael-dell">blog</a> that said Dell “found no meaningful differences” between remote and on-site workers, including before the pandemic. Dell COO Jeff Clarke made similar arguments <a href="https://seekingalpha.com/article/4371280-dell-technologies-inc-dell-management-on-q2-2021-results-earnings-call-transcript">in 2020</a>.</p> <p>The idea that remote work hinders productivity has been a hot topic of debate, especially as companies grapple with their remote work policies following pandemic restrictions. Dell says that its decision to force sales workers back into offices is backed by data, and its claims of boosted productivity could potentially be true when it comes to this specific Dell division. However, there have also been studies suggesting that return-to-office <a href="https://arstechnica.com/tech-policy/2024/08/remote-workers-are-27-percent-more-likely-to-look-forward-to-work/">mandates hurt productivity</a>. For example, a Great Place to Work survey conducted in July 2023 of 4,400 employees concluded that “productivity was lower for both on-site and remote employees when their employer mandated where they work.” Workers with companies allowing employees to choose between remote and on-site work were more likely to give “extra effort," the survey found.</p> </div> <div class="-mx-2.5 sm:mx-0"> </div> <div class="listing-credit my-2"> <p class="text-gray-350 font-impact text-sm font-semibold"> Listing image: <a class="text-gray-350 underline" href="https://www.gettyimages.com/detail/news-photo/the-exterior-of-a-dell-technologies-office-building-is-seen-news-photo/1454292872"> Brandon Bell/Getty Images </a> </p> </div> <div class="author-mini-bio"> <div class="flex flex-col items-start gap-5 border-t-4 py-5 dark:border-gray-700 sm:flex-row"> <div class="flex items-center gap-3"> <a class="relative block aspect-square h-24 w-24 shrink-0 overflow-hidden rounded-full border-4 border-green-400" href="https://arstechnica.com/author/scharonharding/"><img class="absolute left-0 top-0 min-h-full min-w-full object-cover" src="/wp-content/uploads/2021/09/scharon-harding-headshot.jpg" alt="Photo of Scharon Harding"></a> <div class="font-impact mb-0 text-left text-base font-semibold uppercase sm:hidden"> <a href="https://arstechnica.com/author/scharonharding/">Scharon Harding</a> <span class="block font-sans text-sm font-normal italic sm:inline-block">Senior Technology Reporter</span> </div> </div> <div class=""> <div class="font-impact mb-0 hidden text-left text-base font-semibold uppercase sm:block"> <a href="https://arstechnica.com/author/scharonharding/">Scharon Harding</a> <span class="block font-sans text-sm font-normal italic sm:ml-2 sm:inline-block">Senior Technology Reporter</span> </div> <div class="text-left text-base leading-5 text-gray-400" itemprop="description"> Scharon is a Senior Technology Reporter at Ars Technica writing news, reviews, and analysis on consumer gadgets and services. She's been reporting on technology for over 10 years, with bylines at Tom’s Hardware, Channelnomics, and CRN UK. </div> </div> </div> </div> <div class="story-tools flex items-center justify-between border-b-4 border-t-4 text-sm dark:border-gray-700 sm:text-lg"> <a class="view-comments font-impact my-5 flex items-center gap-2 whitespace-nowrap font-semibold uppercase" href="https://arstechnica.com/tech-policy/2024/09/dell-says-sales-team-must-work-on-site-5-days-a-week-to-drive-productivity/#comments" title="158 comments"> <svg class="text-gray-300 hover:text-gray-500 h-6 w-6" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 80 80"><defs><clipPath id="bubble-zero_svg__a"><path fill="none" stroke-width="0" d="M0 0h80v80H0z"/></clipPath><clipPath id="bubble-zero_svg__b"><path fill="none" stroke-width="0" d="M0 0h80v80H0z"/></clipPath></defs><g clip-path="url(#bubble-zero_svg__a)"><g fill="currentColor" clip-path="url(#bubble-zero_svg__b)"><path d="M80 40c0 22.09-17.91 40-40 40S0 62.09 0 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