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class="hidden-js hidden-no-js" style="display: none" aria-hidden="true"> <div id="icon-feature-green_line"><span class="notranslate c-svg__icon-green-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <g fill="#fff"> <path d="m6.083 11.53381a2.63844 2.63844 0 0 1 -1.03434.21619 3.67706 3.67706 0 0 1 -1.48049-.28629 3.18108 3.18108 0 0 1 -1.10987-.78829 3.48761 3.48761 0 0 1 -.69221-1.17949 4.327 4.327 0 0 1 -.24119-1.46088 4.47445 4.47445 0 0 1 .24119-1.49078 3.59212 3.59212 0 0 1 .69221-1.20008 3.17958 3.17958 0 0 1 1.10987-.803 3.62061 3.62061 0 0 1 1.48049-.29119 3.48952 3.48952 0 0 1 1.06968.1657 3.037 3.037 0 0 1 .93339.48679 2.63108 2.63108 0 0 1 1.01968 1.87758h-1.506a1.5098 1.5098 0 0 0 -.54219-.90349 1.57786 1.57786 0 0 0 -.97458-.30149 1.84057 1.84057 0 0 0 -.903.20589 1.70591 1.70591 0 0 0 -.603.55249 2.42823 2.42823 0 0 0 -.3363.7878 3.95986 3.95986 0 0 0 -.1049.91378 3.68309 3.68309 0 0 0 .1049.87849 2.37769 2.37769 0 0 0 .3363.76819 1.72339 1.72339 0 0 0 .603.54709 1.83509 1.83509 0 0 0 .903.2059 1.711 1.711 0 0 0 1.20989-.3966 1.72506 1.72506 0 0 0 .49709-1.14958h-1.58636v-1.17454h3.012v3.87526h-1.004l-.16079-.81329a2.3565 2.3565 0 0 1 -.93347.75784z"/> <path d="m11.03239 4.4206v5.84352h3.49434v1.32509h-5.06994v-7.16861z"/> </g></svg></span></div><div id="icon-feature-green_line_b"><span class="notranslate c-svg__icon-green-line-b-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line B</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m8.59043 4a5.39839 5.39839 0 0 1 1.08557.10121 2.392 2.392 0 0 1 .83953.33044 1.55783 1.55783 0 0 1 .54221.61054 2.06794 2.06794 0 0 1 .19251.941 1.70139 1.70139 0 0 1 -.28591 1.00827 2.06017 2.06017 0 0 1 -.84522.66143 2.00387 2.00387 0 0 1 1.14822.74512 2.15155 2.15155 0 0 1 .37933 1.28291 2.13665 2.13665 0 0 1 -.24491 1.04767 2.05831 2.05831 0 0 1 -.65955.72215 2.95712 2.95712 0 0 1 -.94432.41469 4.42311 4.42311 0 0 1 -1.09014.13457h-4.03587v-8zm-.23352 3.23819a1.35217 1.35217 0 0 0 .80535-.22431.83167.83167 0 0 0 .3144-.72817.89181.89181 0 0 0 -.1048-.459.75208.75208 0 0 0 -.27909-.28011 1.2235 1.2235 0 0 0 -.40324-.14 2.75738 2.75738 0 0 0 -.47159-.03939h-1.71551v1.871zm.10593 3.39465a2.50985 2.50985 0 0 0 .51261-.05033 1.28994 1.28994 0 0 0 .43172-.168.85959.85959 0 0 0 .29731-.31949 1.05918 1.05918 0 0 0 .11052-.51532 1.01659 1.01659 0 0 0 -.3611-.87916 1.59077 1.59077 0 0 0 -.9569-.26369h-1.99457v2.196z"/></svg></span></div><div id="icon-feature-green_line_c"><span class="notranslate c-svg__icon-green-line-c-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line C</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m9.91236 6.22237a1.685 1.685 0 0 0 -.37441-.423 1.75365 1.75365 0 0 0 -1.10334-.3859 1.96325 1.96325 0 0 0 -.9632.21962 1.8196 1.8196 0 0 0 -.64318.58932 2.59 2.59 0 0 0 -.35871.84031 4.22351 4.22351 0 0 0 -.1119.97471 3.92818 3.92818 0 0 0 .1119.937 2.536 2.536 0 0 0 .35871.8194 1.83829 1.83829 0 0 0 .64318.58357 1.95744 1.95744 0 0 0 .9632.21962 1.55383 1.55383 0 0 0 1.20479-.47114 2.17357 2.17357 0 0 0 .53023-1.24243h1.62837a3.87815 3.87815 0 0 1 -.33257 1.29577 3.08815 3.08815 0 0 1 -.707.98516 2.99838 2.99838 0 0 1 -1.02805.62122 3.76351 3.76351 0 0 1 -1.29577.2144 3.92217 3.92217 0 0 1 -1.57918-.30538 3.393 3.393 0 0 1 -1.18387-.84084 3.71981 3.71981 0 0 1 -.73835-1.25812 4.61521 4.61521 0 0 1 -.25727-1.55827 4.77251 4.77251 0 0 1 .25727-1.59017 3.83132 3.83132 0 0 1 .73835-1.28008 3.3914 3.3914 0 0 1 1.18387-.85653 3.86194 3.86194 0 0 1 1.57918-.31061 3.853 3.853 0 0 1 1.19433.182 3.25411 3.25411 0 0 1 1.00712.53023 2.86159 2.86159 0 0 1 .73312.86228 3.08969 3.08969 0 0 1 .36395 1.1776h-1.6273a1.37793 1.37793 0 0 0 -.19347-.52974z"/></svg></span></div><div id="icon-feature-green_line_d"><span class="notranslate c-svg__icon-green-line-d-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line D</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m7.90973 4a4.12016 4.12016 0 0 1 1.43992.24673 3.12441 3.12441 0 0 1 1.15435.73966 3.404 3.404 0 0 1 .76154 1.232 4.96822 4.96822 0 0 1 .27464 1.737 5.52384 5.52384 0 0 1 -.22431 1.61335 3.55236 3.55236 0 0 1 -.67729 1.27744 3.1858 3.1858 0 0 1 -1.13137.84579 3.8368 3.8368 0 0 1 -1.59748.30803h-3.44991v-8zm-.12255 6.52123a2.252 2.252 0 0 0 .73966-.12364 1.62238 1.62238 0 0 0 .6379-.40867 2.04332 2.04332 0 0 0 .44861-.74513 3.28738 3.28738 0 0 0 .1685-1.12042 4.64682 4.64682 0 0 0 -.11817-1.09253 2.18483 2.18483 0 0 0 -.38624-.83484 1.7182 1.7182 0 0 0 -.71121-.53176 2.83742 2.83742 0 0 0 -1.09307-.18492h-1.255v5.04192z"/></svg></span></div><div id="icon-feature-green_line_e"><span class="notranslate c-svg__icon-green-line-e-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line E</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m11.18354 4v1.47931h-4.22454v1.714h3.8766v1.36718h-3.8766v1.96074h4.3143v1.47877h-6.07266v-8z"/></svg></span></div><div id="icon-feature-mattapan_line"><span class="notranslate c-svg__icon-mattapan-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Mattapan Line</title> <path fill="#da291c" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m6.16836 4 1.871 5.50147h.02188l1.7704-5.50147h2.47609v8h-1.64673v-5.66942h-.023l-1.96071 5.66942h-1.35567l-1.96075-5.61308h-.02187v5.61308h-1.64673v-8z"/></svg></span></div> <div id="icon-feature-red_line"><span class="notranslate c-svg__icon-red-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Red Line</title> <path fill="#da291c" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <g fill="#fff"> <path d="m6.01545 4.25a2.39689 2.39689 0 0 1 .90832.16341 2.09735 2.09735 0 0 1 .694.44567 1.9348 1.9348 0 0 1 .44036.65684 2.09816 2.09816 0 0 1 .1528.80327 2.26208 2.26208 0 0 1 -.278 1.14494 1.74718 1.74718 0 0 1 -.90938.73536v.02122a1.26481 1.26481 0 0 1 .504.25679 1.42114 1.42114 0 0 1 .32576.4096 1.91173 1.91173 0 0 1 .18358.51995 4.56343 4.56343 0 0 1 .07958.5677c.00637.11884.0138.25891.02122.4202.00637.16129.01911.32576.03608.49342a3.41227 3.41227 0 0 0 .08383.4775 1.113 1.113 0 0 0 .174.38413h-1.649a2.91366 2.91366 0 0 1 -.16871-.851c-.02123-.329-.052-.6441-.09444-.94546a1.4991 1.4991 0 0 0 -.35645-.86165 1.2331 1.2331 0 0 0 -.89346-.2727h-1.64904v2.93081h-1.649v-7.5zm-.58786 3.3924a1.24739 1.24739 0 0 0 .85-.25148 1.04463 1.04463 0 0 0 .28438-.81919.99843.99843 0 0 0 -.28442-.79373 1.26393 1.26393 0 0 0 -.85-.24618h-1.80705v2.11058z"/> <path d="m11.20433 4.25v6.11312h3.65556v1.38688h-5.30454v-7.5z"/> </g></svg></span></div><div id="icon-feature-blue_line"><span class="notranslate c-svg__icon-blue-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title> blue line </title> <path fill="#003da5" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m5.44956 4.25a4.66423 4.66423 0 0 1 .977.09462 2.11161 2.11161 0 0 1 .75626.30986 1.44274 1.44274 0 0 1 .4885.5725 2.01466 2.01466 0 0 1 .17332.88219 1.64315 1.64315 0 0 1 -.25751.9455 1.86958 1.86958 0 0 1 -.76157.61973 1.80263 1.80263 0 0 1 1.03464.69842 2.08038 2.08038 0 0 1 .34135 1.20284 2.06714 2.06714 0 0 1 -.22037.98211 1.91511 1.91511 0 0 1 -.59355.67756 2.626 2.626 0 0 1 -.85106.38857 3.83549 3.83549 0 0 1 -.98194.1261h-3.63452v-7.5zm-.21011 3.03566a1.1862 1.1862 0 0 0 .72478-.20994.79326.79326 0 0 0 .28368-.68286.873.873 0 0 0 -.09444-.43066.70337.70337 0 0 0 -.25221-.26264 1.06655 1.06655 0 0 0 -.36256-.13123 2.413 2.413 0 0 0 -.42518-.03679h-1.54436v1.75412zm.09444 3.1828a2.20573 2.20573 0 0 0 .46232-.04722 1.133 1.133 0 0 0 .38874-.15759.7977.7977 0 0 0 .26777-.29942 1.03078 1.03078 0 0 0 .09975-.48323.96968.96968 0 0 0 -.32578-.82453 1.3894 1.3894 0 0 0 -.86132-.2469h-1.79621v2.05885zm5.63022-6.21846v6.1134h3.65573v1.3866h-5.30479v-7.5z"/></svg></span></div><div id="icon-feature-orange_line"><span class="notranslate c-svg__icon-orange-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Orange Line</title> <path fill="#ed8b00" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <g fill="#fff"> <path d="m1.81834 6.54427a3.5921 3.5921 0 0 1 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-.603.55249 2.428 2.428 0 0 0 -.3363.7878 3.95986 3.95986 0 0 0 -.10491.91378 3.6831 3.6831 0 0 0 .10491.87849z"/> <path d="m11.27582 4.4206v5.84352h3.49435v1.32509h-5.06994v-7.16861z"/> </g></svg></span></div> <div id="icon-feature-subway"><span class="notranslate c-svg__icon-mode-subway-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title> subway </title> <path fill="#494f5b" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <g fill="#fff"> <path d="m6.67 1.41a.56974.56974 0 0 1 .57-.57.58.58 0 1 1 0 1.16h-.02a.57707.57707 0 0 1 -.55-.59z"/> <path d="m12.01 9.84v-5.91a1.43829 1.43829 0 0 0 -1.44-1.43h-5.13a1.42971 1.42971 0 0 0 -1.43 1.43v5.9a1.88 1.88 0 0 0 1.53 1.85l-1.54 2.32h1.02l1.26-1.84h3.46l1.26 1.84h1l-1.54-2.32a1.8774 1.8774 0 0 0 1.55-1.84zm-5.01-6.93h2v.84h-2zm-.58 8.3a.77.77 0 1 1 .77-.77.77027.77027 0 0 1 -.77.77zm3.15 0a.77.77 0 1 1 0-1.54.77.77 0 1 1 0 1.54zm1.44-4.71a.52279.52279 0 0 1 -.52.52h-4.96a.51641.51641 0 0 1 -.52-.52v-1.96a.51646.51646 0 0 1 .52-.52h4.96a.52284.52284 0 0 1 .52.52z"/> <path d="m8.19 1.41a.57841.57841 0 0 1 .58-.57.56974.56974 0 0 1 .57.57.57438.57438 0 0 1 -.57.59.58266.58266 0 0 1 -.58-.59z"/> </g></svg></span></div><div id="icon-feature-commuter_rail"><span class="notranslate c-svg__icon-mode-commuter-rail-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Commuter Rail</title> <path fill="#80276c" d="m6.19 11.91998h3.63v1h-3.63z" transform="matrix(.99919448 .0401297 -.0401297 .99919448 .50486 -.31123)"/> <path fill="#80276c" d="m8 0a8.02127 8.02127 0 0 0 -7.65785 10.376 7.78359 7.78359 0 0 0 5.28185 5.28185 8.008 8.008 0 1 0 2.376-15.65785"/> <g fill="#fff"> <path d="m10.33 11.75 1.15-.85a1.46975 1.46975 0 0 0 .52-.84v-4.82a.88891.88891 0 0 0 -.3-.66.79321.79321 0 0 1 -.31-.6l-.01-1.19a.81979.81979 0 0 0 -.65-.79 20.91806 20.91806 0 0 0 -2.5-.52 1.06538 1.06538 0 0 0 -.47 0c-.7.15-1.55.3-2.24.48-.42.12-.85.35-.85.85v1.18a.80288.80288 0 0 1 -.33.61.851.851 0 0 0 -.31.66v4.8a1.40971 1.40971 0 0 0 .48.84l1.1.81-1.74 2.84h1.13l.24-.39h5.53l.13.22.02.03.08.14h1.05zm.95-2.3a.73.73 0 1 1 -.73-.73.72767.72767 0 0 1 .73.73zm-1.44 3.15h-3.65l.41-.68h2.84l.03.06.35.58zm-1.14-9.65a.24471.24471 0 0 1 .3-.24l1.21.25a.25351.25351 0 0 1 .2.24v.73a.24955.24955 0 0 1 -.3.24l-1.21-.24a.23758.23758 0 0 1 -.2-.24zm-.72 2.26a.82.82 0 1 1 -.82.82.82371.82371 0 0 1 .82-.82zm-2.32-2.01a.25358.25358 0 0 1 .2-.24l1.21-.25a.24868.24868 0 0 1 .3.24v.74a.24683.24683 0 0 1 -.2.24l-1.22.24a.24554.24554 0 0 1 -.29-.24zm-.2 6.98a.73.73 0 1 1 .73-.73.72767.72767 0 0 1 -.73.73zm0 3.61.5-.82h4.1l.49.82z"/> <path d="m11 14.55h-.01l-.07-.14z"/> </g></svg></span></div><div id="icon-feature-bus"><span class="notranslate c-svg__icon-mode-bus-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16" role="img"> <title>Bus</title> <path fill="#ffc72c" d="m8.03494 0a8.04088 8.04088 0 0 0 -8 8 8 8 0 1 0 8-8"/> <path fill="#1c1e23" d="m12.55163 6.95515-.43927-3.29782c-.11487-.59469-.50684-.83119-1.088-1.07447a9.94811 9.94811 0 0 0 -2.99371-.52036 9.94139 9.94139 0 0 0 -2.98694.52036c-.57444.24328-.97312.47978-1.09476 1.07447l-.43251 3.29782v4.55476h.80756v.77716a.56688.56688 0 0 0 .29735.48655c.04054.02029.08109.04054.11487.05407a.689.689 0 0 0 .09462.027.57561.57561 0 0 0 .15546.02029h.2297a.63557.63557 0 0 0 .669-.58793v-.77716h4.363v.77716a.56686.56686 0 0 0 .29735.48655c.04054.02029.08109.04054.11487.05407a.689.689 0 0 0 .09462.027.57561.57561 0 0 0 .15546.02029h.22974a.63556.63556 0 0 0 .669-.58793v-.77716h.74252zm-6.64292-3.93953h4.25065c.20273 0 .37167.23083.37167.50782s-.16894.50781-.37167.50781h-4.25065c-.20272 0-.37167-.23083-.37167-.50781s.16896-.50782.37167-.50782zm-1.03959 4.55438.3006-2.33388a.31412.31412 0 0 1 .32228-.26712h5.12466a.31832.31832 0 0 1 .32226.26712l.34393 2.33388v.10421a.32557.32557 0 0 1 -.3223.32579h-5.7811a.3317.3317 0 0 1 -.31033-.3388.23335.23335 0 0 1 0-.0912zm.6465 2.75347a.82854.82854 0 1 1 -.03709-1.65432.83107.83107 0 1 1 .03709 1.65432zm5.01541 0a.82854.82854 0 1 1 -.03709-1.65432.83107.83107 0 1 1 .03709 1.65432z"/></svg></span></div><div id="icon-feature-ferry"><span class="notranslate c-svg__icon-mode-ferry-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Ferry</title> <path fill="#008eaa" d="m14.14 13.11v-2.78h-1.54v4.21a.00976.00976 0 0 1 -.00995.01 7.96744 7.96744 0 0 1 -9.18005-.01c-.07995-.06-.16-.11-.24-.18l-1.53-1.52a7.91568 7.91568 0 0 1 -1.64-4.84 8 8 0 0 1 16 0 7.8954 7.8954 0 0 1 -1.86 5.11z"/> <path fill="#008eaa" d="m14.14 10.33v2.78a2.33839 2.33839 0 0 1 -.29.35 7.5757 7.5757 0 0 1 -1.25 1.08v-4.21z"/> <g fill="#fff"> <path d="m12.6 13.07v1.1a.81712.81712 0 0 1 -.19-.09 1.08477 1.08477 0 0 0 -1.15-.03 1.327 1.327 0 0 1 -1.36.03 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1.12876 0 0 1 1.15.03 1.73655 1.73655 0 0 0 .19.1v-1.1a.4229.4229 0 0 1 -.14-.06 1.26247 1.26247 0 0 0 -1.4.07zm-3.06-8.98h.01v.01h-.01zm2.01 3.84v-.84h-1.01v-1h-2v1h-1v.84l-1 .4v-2.24h1v-1h4v1h1v2.24z"/> <path d="m8 2h.01001v.01001h-.01001z"/> <path d="m9 2h.01001v.01001h-.01001z"/> <path d="m8 2h.01001v.01001h-.01001z"/> <path d="m9 2h.01001v.01001h-.01001z"/> </g></svg></span></div><div id="icon-feature-silver_line"><span class="notranslate c-svg__icon-silver-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Silver Line</title> <path fill="#1c1e23" d="m14.2452 6.9551-.4392-3.2978c-.1149-.5947-.5069-.8312-1.088-1.0744a9.9485 9.9485 0 0 0 -2.9937-.52 9.9418 9.9418 0 0 0 -2.987.52c-.5744.2432-.9731.48-1.0947 1.0744l-.4326 3.2978v4.5549h.8075v.7772a.5668.5668 0 0 0 .2974.4865c.04.02.0811.0406.1148.0541a.69.69 0 0 0 .0947.027.5762.5762 0 0 0 .1554.02h.23a.6356.6356 0 0 0 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viewBox="0 0 16 16"> <title> subway </title> <path fill="#fff" d="m7.99993 15.50007a7.50007 7.50007 0 1 1 7.50007-7.50007 7.5 7.5 0 0 1 -7.50007 7.50007"/> <g fill="#1c1e23"> <path d="m6.67 1.41a.56974.56974 0 0 1 .57-.57.58.58 0 1 1 0 1.16h-.02a.57707.57707 0 0 1 -.55-.59z"/> <path d="m12.01 9.84v-5.91a1.43829 1.43829 0 0 0 -1.44-1.43h-5.13a1.42971 1.42971 0 0 0 -1.43 1.43v5.9a1.88 1.88 0 0 0 1.53 1.85l-1.54 2.32h1.02l1.26-1.84h3.46l1.26 1.84h1l-1.54-2.32a1.8774 1.8774 0 0 0 1.55-1.84zm-5.01-6.93h2v.84h-2zm-.58 8.3a.77.77 0 1 1 .77-.77.77027.77027 0 0 1 -.77.77zm3.15 0a.77.77 0 1 1 0-1.54.77.77 0 1 1 0 1.54zm1.44-4.71a.52279.52279 0 0 1 -.52.52h-4.96a.51641.51641 0 0 1 -.52-.52v-1.96a.51646.51646 0 0 1 .52-.52h4.96a.52284.52284 0 0 1 .52.52z"/> <path d="m8.19 1.41a.57841.57841 0 0 1 .58-.57.56974.56974 0 0 1 .57.57.57438.57438 0 0 1 -.57.59.58266.58266 0 0 1 -.58-.59z"/> <path d="m8 .70333a7.29667 7.29667 0 1 1 -7.29667 7.29667 7.29667 7.29667 0 0 1 7.29667-7.29667zm-8 7.29667a8 8 0 1 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data-nav="toggle-desktop-nav" role="button" aria-expanded="false" aria-controls="contact"> Contact <span class="c-indicator--angle"></span> </a> <div class="m-menu--desktop__menu"> <div class="container"> <div id="contact"> <div class="m-menu-desktop__section contact" data-nav="desktop-section"> <div class="m-menu__section-heading"> Customer Support </div> <div class="m-menu-desktop__submenu-section" aria-label="Customer Support"> <a class="m-menu__link" data-nav="link" href="/customer-support"><div>Send Us Feedback</div></a><a class="m-menu__link" data-nav="link" href="/customer-support#customer_support"><div>View All Contact Numbers</div></a><a class="m-menu__link" data-nav="link" href="https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=3&COID=64D93B66"><div>Request Public Records</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/customer-support/lost-and-found"><div>Lost & 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class="m-menu-desktop__section-feature"> <div class="m-menu__feature top-section"> <h3 class="m-menu__section-heading">Information & Support</h3> <small>Monday thru Friday: 6:30 AM - 8 PM</small> <div class="m-menu__feature_phone"> <strong>Main:</strong> <a aria-label="6 1 7. 2 2 2. 3 2 0 0" class="no-wrap" href="tel:+1-617-222-3200">617-222-3200</a> </div> <div class="m-menu__feature_phone"> 711 for TTY callers; VRS for ASL callers </div> </div> <div class="m-menu__feature emergency-contacts mobile"> <h3 class="m-menu__section-heading">Emergency Contacts</h3> <small>24 hours, 7 days a week</small> <div class="m-menu__feature_phone"> <strong>Transit Police:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 1 2" class="no-wrap" href="tel:+1-617-222-1212">617-222-1212</a> </div> <div class="m-menu__feature_phone"> <strong>TTY:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 0 0" class="no-wrap" href="tel:+1-617-222-1200">617-222-1200</a> </div> </div> <div class="m-menu__feature bottom-section"> <h3 class="m-menu__section-heading">Report a Railroad Crossing Gate Issue</h3> <div class="m-menu__feature_phone"> <small>To report a problem or emergency with a railroad crossing, call <a aria-label="8 0 0. 5 2 2. 8 2 3 6" class="no-wrap" href="tel:+1-800-522-8236">800-522-8236</a></small> </div> </div> </div> </div> </div> </div> </div> <a class="m-menu--desktop__toggle" href="/menu#About-section" data-nav="toggle-desktop-nav" role="button" aria-expanded="false" aria-controls="about"> About <span class="c-indicator--angle"></span> </a> <div class="m-menu--desktop__menu"> <div class="container"> <div id="about"> <div class="m-menu-desktop__section about" data-nav="desktop-section"> <div class="m-menu__section-heading"> Get to Know Us </div> <div class="m-menu-desktop__submenu-section" aria-label="Get to Know Us"> <a class="m-menu__link" data-nav="link" href="/mbta-at-a-glance"><div>Overview</div></a><a class="m-menu__link" data-nav="link" href="/leadership"><div>Leadership</div></a><a 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class="m-menu__content" data-nav="mobile-content"> <h1 class="m-menu__title text-3xl">Main Menu</h1> <nav aria-labelledby="section-heading-Transit" class="m-menu__section"> <h2 id="section-heading-Transit" class="m-menu__section-heading"> Transit </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="Transit-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="true"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Modes-of-Transit-title" aria-expanded="true" aria-controls="Modes-of-Transit-section"> Modes of Transit <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Modes-of-Transit-section" role="region" aria-labelledby="Modes-of-Transit-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/schedules/subway"><div>Subway</div></a><a 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data-nav="link" href="/bikes"><div>Bikes</div></a><a class="m-menu__link" data-nav="link" href="/guides"><div>User Guides</div></a><a class="m-menu__link" data-nav="link" href="/holidays"><div>Holidays</div></a><a class="m-menu__link" data-nav="link" href="/accessibility"><div>Accessibility</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Find-a-Location-title" aria-expanded="false" aria-controls="Find-a-Location-section"> Find a Location <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Find-a-Location-section" role="region" aria-labelledby="Find-a-Location-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/transit-near-me"><div>Find Nearby Transit</div></a><a class="m-menu__link" data-nav="link" href="/stops"><div>MBTA Stations</div></a><a class="m-menu__link" data-nav="link" href="/destinations"><div>Destinations</div></a><a class="m-menu__link" data-nav="link" href="/maps"><div>Maps</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/transit-near-me"><div>Find Nearby Transit</div></a><a class="m-menu__link" data-nav="link" href="/stops"><div>MBTA Stations</div></a><a class="m-menu__link" data-nav="link" href="/destinations"><div>Destinations</div></a><a class="m-menu__link" data-nav="link" href="/maps"><div>Maps</div></a> </div> </noscript> </div> </nav> <nav aria-labelledby="section-heading-Fares" class="m-menu__section"> <h2 id="section-heading-Fares" class="m-menu__section-heading"> Fares </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="Fares-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Fares-Info-title" aria-expanded="false" aria-controls="Fares-Info-section"> Fares Info <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Fares-Info-section" role="region" aria-labelledby="Fares-Info-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/fares"><div>Fares Overview</div></a><a class="m-menu__link" data-nav="link" href="/fares/reduced"><div>Reduced Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/transfers"><div>Transfers</div></a><a class="m-menu__link" data-nav="link" href="/fare-transformation"><div>Fare Transformation</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/fares"><div>Fares Overview</div></a><a class="m-menu__link" data-nav="link" href="/fares/reduced"><div>Reduced Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/transfers"><div>Transfers</div></a><a class="m-menu__link" data-nav="link" href="/fare-transformation"><div>Fare Transformation</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Fares-by-Mode-title" aria-expanded="false" aria-controls="Fares-by-Mode-section"> Fares by Mode <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Fares-by-Mode-section" role="region" aria-labelledby="Fares-by-Mode-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/fares/subway-fares"><div>Subway Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/bus-fares"><div>Bus Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/commuter-rail-fares"><div>Commuter Rail Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/ferry-fares"><div>Ferry Fares</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/fares/subway-fares"><div>Subway Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/bus-fares"><div>Bus Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/commuter-rail-fares"><div>Commuter Rail Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/ferry-fares"><div>Ferry Fares</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Pay-Your-Fare-title" aria-expanded="false" aria-controls="Pay-Your-Fare-section"> Pay Your Fare <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Pay-Your-Fare-section" role="region" aria-labelledby="Pay-Your-Fare-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/fares/charliecard-store"><div>Charlie Service Center</div></a><a class="m-menu__link" data-nav="link" href="https://mycharlie.mbta.com/"><div>Sign up for Auto-pay</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="https://commerce.mbta.com/"><div>Order Monthly Passes</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/fares/charliecard#getacharliecard"><div>Get a CharlieCard</div></a><a class="m-menu__link" data-nav="link" href="/fares/retail-sales-locations"><div>Retail Sales Locations</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/fares/charliecard-store"><div>Charlie Service Center</div></a><a class="m-menu__link" data-nav="link" href="https://mycharlie.mbta.com/"><div>Sign up for Auto-pay</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="https://commerce.mbta.com/"><div>Order Monthly Passes</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/fares/charliecard#getacharliecard"><div>Get a CharlieCard</div></a><a class="m-menu__link" data-nav="link" href="/fares/retail-sales-locations"><div>Retail Sales Locations</div></a> </div> </noscript> </div> <div class="m-menu__feature"> <h3 class="m-menu__section-heading">Most popular fares</h3> <dl title="Most popular fares"> <dt>Subway One-Way</dt> <dd>$2.40</dd> <dt>Local Bus One-Way</dt> <dd>$1.70</dd> <dt>Monthly LinkPass</dt> <dd>$90.00</dd> <dt> Commuter Rail One-Way <small>Zones 1A - 10</small> </dt> <dd>$2.40 - <br>$13.25</dd> </dl> </div> </nav> <nav aria-labelledby="section-heading-Contact" class="m-menu__section"> <h2 id="section-heading-Contact" class="m-menu__section-heading"> Contact </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="Contact-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Customer-Support-title" aria-expanded="false" aria-controls="Customer-Support-section"> Customer Support <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Customer-Support-section" role="region" aria-labelledby="Customer-Support-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/customer-support"><div>Send Us Feedback</div></a><a class="m-menu__link" data-nav="link" href="/customer-support#customer_support"><div>View All Contact Numbers</div></a><a class="m-menu__link" data-nav="link" href="https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=3&COID=64D93B66"><div>Request Public Records</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/customer-support/lost-and-found"><div>Lost & Found</div></a><a class="m-menu__link" data-nav="link" href="/language-services"><div>Language Services</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/customer-support"><div>Send Us Feedback</div></a><a class="m-menu__link" data-nav="link" href="/customer-support#customer_support"><div>View All Contact Numbers</div></a><a class="m-menu__link" data-nav="link" href="https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=3&COID=64D93B66"><div>Request Public Records</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/customer-support/lost-and-found"><div>Lost & Found</div></a><a class="m-menu__link" data-nav="link" href="/language-services"><div>Language Services</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Transit-Police-title" aria-expanded="false" aria-controls="Transit-Police-section"> Transit Police <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Transit-Police-section" role="region" aria-labelledby="Transit-Police-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/transit-police"><div>MBTA Transit Police</div></a><a class="m-menu__link" data-nav="link" href="/transit-police/see-something-say-something"><div>See Something, Say Something</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/transit-police"><div>MBTA Transit Police</div></a><a class="m-menu__link" data-nav="link" href="/transit-police/see-something-say-something"><div>See Something, Say Something</div></a> </div> </noscript> </div> <div class="m-menu__feature top-section"> <h3 class="m-menu__section-heading">Information & Support</h3> <small>Monday thru Friday: 6:30 AM - 8 PM</small> <div class="m-menu__feature_phone"> <strong>Main:</strong> <a aria-label="6 1 7. 2 2 2. 3 2 0 0" class="no-wrap" href="tel:+1-617-222-3200">617-222-3200</a> </div> <div class="m-menu__feature_phone"> 711 for TTY callers; VRS for ASL callers </div> </div> <div class="m-menu__feature emergency-contacts mobile"> <h3 class="m-menu__section-heading">Emergency Contacts</h3> <small>24 hours, 7 days a week</small> <div class="m-menu__feature_phone"> <strong>Transit Police:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 1 2" class="no-wrap" href="tel:+1-617-222-1212">617-222-1212</a> </div> <div class="m-menu__feature_phone"> <strong>TTY:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 0 0" class="no-wrap" href="tel:+1-617-222-1200">617-222-1200</a> </div> </div> <div class="m-menu__feature bottom-section"> <h3 class="m-menu__section-heading">Report a Railroad Crossing Gate Issue</h3> <div class="m-menu__feature_phone"> <small>To report a problem or emergency with a railroad crossing, call <a aria-label="8 0 0. 5 2 2. 8 2 3 6" class="no-wrap" href="tel:+1-800-522-8236">800-522-8236</a></small> </div> </div> </nav> <nav aria-labelledby="section-heading-About" class="m-menu__section"> <h2 id="section-heading-About" class="m-menu__section-heading"> About </h2> <div class="c-accordion-ui 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href="/events"><div>Public Meetings</div></a><a class="m-menu__link" data-nav="link" href="/news"><div>Press Releases</div></a><a class="m-menu__link" data-nav="link" href="https://www.mbtagifts.com"><div>MBTA Gift Shop</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/policies"><div>Policies & Civil Rights</div></a><a class="m-menu__link" data-nav="link" href="/safety"><div>Safety</div></a><a class="m-menu__link" data-nav="link" href="/quality-compliance-oversight"><div>Quality, Compliance & Oversight</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/mbta-at-a-glance"><div>Overview</div></a><a class="m-menu__link" data-nav="link" href="/leadership"><div>Leadership</div></a><a class="m-menu__link" data-nav="link" href="/history"><div>History</div></a><a class="m-menu__link" data-nav="link" 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class="c-cms__title-text"> Quality, Compliance & Oversight </h1> </div> </div> <div class="c-cms__content"> <div class="c-cms__body"> <div class="page-section"> <figure class="c-media c-media--image c-media--wide"><div class="c-media__content"><img class="image-style-max-2600x2600 c-media__element img-fluid" src="https://cdn.mbta.com/sites/default/files/styles/max_2600x2600/public/media/2021-08/2021-08-24-new-green-line-vehicles-at-glx-testing-facility.jpg?itok=VE3xw923" alt="A photo of green line trolley cars at a GLX testing facility. The train on the left is new, and the one on the right is old. They are both elevated on rails inside of a brightly lit warehouse "/></div></figure><p>In August 2022, the MBTA launched the Quality, Compliance & Oversight (QCO) office to respond to, implement, and oversee the Federal Transit Administration’s (FTA's) findings and directives in the Safety Management Inspection (SMI) report.</p><p>QCO reports publicly every month to the <a href="/leadership/mbta-board-directors">MBTA Board of Directors</a> meetings on progress toward implementing the FTA’s directives. </p><p>Meredith Sandberg leads QCO and reports directly to the General Manager in order to implement all of the FTA’s recommended actions.</p> <ul class="c-alert-group"> </ul> <div class="c-paragraph c-paragraph--custom-html"> <h2>The FTA Report</h2><p>The FTA released a <a href="https://cdn.mbta.com/sites/default/files/2022-12/2022-8-31-fta-smi-report-mbta-dpu-final.pdf" target="_blank">Safety Management Inspection (SMI)</a> report on August 31, 2022. The report covered all rail transit and safety disciplines. It included a review of rail transit operations, training, vehicle maintenance, signals and train control, and track access. The SMI also covered capital project delivery, traction power, facilities, and safety management.</p><p><a class="c-call-to-action" href="/quality-compliance-oversight/fta-safety-management-inspection-response">Learn more about the FTA report and how we’re responding to it</a></p><p><figure class="c-media c-media--embed c-media--wide"><div class="c-media__content"><div class="c-media__element c-media__element--fixed-aspect c-media__element--aspect-wide"><iframe class=" c-media__embed" src="https://www.youtube.com/embed/V_fVC7V8RZA?rel=0"></iframe></div></div></figure></p> </div> <div class="c-paragraph c-paragraph--content-list c-paragraph--right-rail u-full-bleed"> <h2>FTA Safety Management Inspection Response</h2> <div class="c-teaser-list c-teaser-list--grid"> <div class="u-linked-card c-content-teaser c-content-teaser--page c-content-teaser--unknown" id="6291"> <a class="u-linked-card__primary-link" href="/quality-compliance-oversight/fta-safety-management-inspection-response"><h3 class="sr-only">FTA Safety Management Inspection Response</h3></a> <div class="c-content-teaser__text"> Learn how the MBTA is responding to the Federal Transit Administration’s (FTA’s) 2022 Safety Management Inspection (SMI) report and directives. </div> </div> </div> <p> <a class="c-call-to-action" href="/ftaresponse">Follow our progress</a> </p> </div> <div class="c-paragraph c-paragraph--content-list c-paragraph--right-rail u-full-bleed"> <h2>Immediate Action Letters</h2> <div class="c-teaser-list c-teaser-list--grid"> <div class="u-linked-card c-content-teaser c-content-teaser--page c-content-teaser--unknown" id="6561"> <a class="u-linked-card__primary-link" href="/quality-compliance-oversight/immediate-action-letters"><h3 class="sr-only">Immediate Action Letters</h3></a> <img class="c-content-teaser__image" src="https://live-mbta.pantheonsite.io/sites/default/files/styles/teaser/public/media/2023-06/rl-harvard-station-rail-work-022523-28088.png?itok=6UyMGL_I" alt="Rail work vehicle on the right of way at Harvard Station" /> <div class="c-content-teaser__text"> The Federal Transit Administration (FTA) and Department of Public Utilities (DPU) identified issues that resulted in immediate action letters to the MBTA. </div> </div> </div> <p> <a class="c-call-to-action" href="/quality-compliance-oversight/fta-immediate-action-letters">Learn how we’re responding</a> </p> </div> <div class="c-paragraph c-paragraph--custom-html"> <h2>Maintenance of Way (MOW) Reports</h2><p>In March 2023, the MBTA commissioned Charles O’Reilly of Carlson Transport, LLC to conduct an independent investigation of the circumstances leading up to the imposition of systemwide speed restrictions due to track conditions. The scope of this investigation was to review processes, procedures, and accountability within the Maintenance of Way Department, and more broadly at the MBTA, regarding track inspections and track defect mitigation.</p><p>The MBTA Safety Department also conducted an internal review.</p><p>The final independent report was delivered on August 30, 2023. The MBTA is publicly releasing these reports as part of our commitment to transparency and accountability.</p><ul><li><a href="https://cdn.mbta.com/sites/default/files/MBTA%20Track%20Inspection%20Evaluation%20-%20Final.pdf"><i aria-hidden="true" class="notranslate fa fa-file-pdf-o "></i> Read the independent O’Reilly Report</a></li><li><a href="https://cdn.mbta.com/sites/default/files/FY23-SR01%20-%20Speed%20Restriction%20Report%20-Final.pdf"><i aria-hidden="true" class="notranslate fa fa-file-pdf-o "></i> Read the MBTA Safety MOW Report</a></li><li>Look at the current status of Speed Restrictions on our <a href="/performance-metrics/speed-restrictions">Speed Restriction Dashboard</a></li></ul><p>Several aspects of the findings and issues are also being tackled within the MBTA’s SMI Response – specifically, under the Special Directive 22-4 <a href="/projects/maintenance-way-mow">Track Maintenance CAPs</a> and more broadly, under the Special Directive 22-9 and 22-12 with the <a href="/quality-compliance-oversight/fta-safety-management-inspection-response#sd2209">Workforce Assessment CAP</a> and the <a href="/quality-compliance-oversight/fta-safety-management-inspection-response#sd2212">Training CAP</a>.</p> </div> <div class="c-paragraph c-paragraph--custom-html"> <h2>Additional Resources</h2><ul><li><a href="https://cdn.mbta.com/sites/default/files/2022-12/2022-8-31-fta-smi-report-mbta-dpu-final.pdf"><i aria-hidden="true" class="notranslate fa fa-file-pdf-o "></i> FTA SMI report (August 2022)</a></li><li><a href="https://www.mbta.com/news/2022-08-31/mbta-launches-quality-compliance-and-oversight-office-address-fta-safety-management" target="_blank">MBTA Launches Quality, Compliance, and Oversight Office to Address FTA Safety Management Inspection Report press release (August 2022)</a></li></ul> </div> <div class="c-paragraph c-paragraph--custom-html c-paragraph--right-rail u-full-bleed"> <h2>Building a Better T</h2><p>As part of our $9.6 billion, <a href="/cip">5-year capital investment plan</a>, we're renovating stations, modernizing fare collection systems, upgrading services for our buses, subways, and ferries, and improving the accessibility of the entire system.</p><p><a class="c-call-to-action" href="/projects">Learn more</a></p> </div> </div> </div> <div class="c-cms__sidebar"> <div class="c-paragraph c-paragraph--content-list"> <h2>FTA Safety Management Inspection Response</h2> <div class="c-teaser-list c-teaser-list--grid"> <div class="u-linked-card c-content-teaser c-content-teaser--page c-content-teaser--unknown" id="6291"> <a class="u-linked-card__primary-link" href="/quality-compliance-oversight/fta-safety-management-inspection-response"><h3 class="sr-only">FTA Safety Management Inspection Response</h3></a> <div class="c-content-teaser__text"> Learn how the MBTA is responding to the Federal Transit Administration’s (FTA’s) 2022 Safety Management Inspection (SMI) report and directives. </div> </div> </div> <p> <a class="c-call-to-action" href="/ftaresponse">Follow our progress</a> </p> </div> <div class="c-paragraph c-paragraph--content-list"> <h2>Immediate Action Letters</h2> <div class="c-teaser-list c-teaser-list--grid"> <div class="u-linked-card c-content-teaser c-content-teaser--page c-content-teaser--unknown" id="6561"> <a class="u-linked-card__primary-link" href="/quality-compliance-oversight/immediate-action-letters"><h3 class="sr-only">Immediate Action Letters</h3></a> <img class="c-content-teaser__image" src="https://live-mbta.pantheonsite.io/sites/default/files/styles/teaser/public/media/2023-06/rl-harvard-station-rail-work-022523-28088.png?itok=6UyMGL_I" alt="Rail work vehicle on the right of way at Harvard Station" /> <div class="c-content-teaser__text"> The Federal Transit Administration (FTA) and Department of Public Utilities (DPU) identified issues that resulted in immediate action letters to the MBTA. </div> </div> </div> <p> <a class="c-call-to-action" href="/quality-compliance-oversight/fta-immediate-action-letters">Learn how we’re responding</a> </p> </div> <div class="c-paragraph c-paragraph--custom-html"> <h2>Building a Better T</h2><p>As part of our $9.6 billion, <a href="/cip">5-year capital investment plan</a>, we're renovating stations, modernizing fare collection systems, upgrading services for our buses, subways, and ferries, and improving the accessibility of the entire system.</p><p><a class="c-call-to-action" href="/projects">Learn more</a></p> </div> </div> </div> </div> </div> </main> </div> <div class="m-footer__outer-background"> <div class="outer-container"> <div class="all-container"> <address class="call-us-container" role="complementary"> <div class="container m-footer__links"> <div class="m-footer__group-title call-us-header">Call Us</div> </div> <div class="container m-footer__links"> <div class="m-menu__feature top-section"> <h3 class="m-menu__section-heading">Information & Support</h3> <small>Monday thru 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