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Accessibility on the MBTA | MBTA
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0 -.97458-.30149 1.84057 1.84057 0 0 0 -.903.20589 1.70591 1.70591 0 0 0 -.603.55249 2.42823 2.42823 0 0 0 -.3363.7878 3.95986 3.95986 0 0 0 -.1049.91378 3.68309 3.68309 0 0 0 .1049.87849 2.37769 2.37769 0 0 0 .3363.76819 1.72339 1.72339 0 0 0 .603.54709 1.83509 1.83509 0 0 0 .903.2059 1.711 1.711 0 0 0 1.20989-.3966 1.72506 1.72506 0 0 0 .49709-1.14958h-1.58636v-1.17454h3.012v3.87526h-1.004l-.16079-.81329a2.3565 2.3565 0 0 1 -.93347.75784z"/> <path d="m11.03239 4.4206v5.84352h3.49434v1.32509h-5.06994v-7.16861z"/> </g></svg></span></div><div id="icon-feature-green_line_b"><span class="notranslate c-svg__icon-green-line-b-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line B</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m8.59043 4a5.39839 5.39839 0 0 1 1.08557.10121 2.392 2.392 0 0 1 .83953.33044 1.55783 1.55783 0 0 1 .54221.61054 2.06794 2.06794 0 0 1 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viewBox="0 0 16 16"> <title>Green Line C</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m9.91236 6.22237a1.685 1.685 0 0 0 -.37441-.423 1.75365 1.75365 0 0 0 -1.10334-.3859 1.96325 1.96325 0 0 0 -.9632.21962 1.8196 1.8196 0 0 0 -.64318.58932 2.59 2.59 0 0 0 -.35871.84031 4.22351 4.22351 0 0 0 -.1119.97471 3.92818 3.92818 0 0 0 .1119.937 2.536 2.536 0 0 0 .35871.8194 1.83829 1.83829 0 0 0 .64318.58357 1.95744 1.95744 0 0 0 .9632.21962 1.55383 1.55383 0 0 0 1.20479-.47114 2.17357 2.17357 0 0 0 .53023-1.24243h1.62837a3.87815 3.87815 0 0 1 -.33257 1.29577 3.08815 3.08815 0 0 1 -.707.98516 2.99838 2.99838 0 0 1 -1.02805.62122 3.76351 3.76351 0 0 1 -1.29577.2144 3.92217 3.92217 0 0 1 -1.57918-.30538 3.393 3.393 0 0 1 -1.18387-.84084 3.71981 3.71981 0 0 1 -.73835-1.25812 4.61521 4.61521 0 0 1 -.25727-1.55827 4.77251 4.77251 0 0 1 .25727-1.59017 3.83132 3.83132 0 0 1 .73835-1.28008 3.3914 3.3914 0 0 1 1.18387-.85653 3.86194 3.86194 0 0 1 1.57918-.31061 3.853 3.853 0 0 1 1.19433.182 3.25411 3.25411 0 0 1 1.00712.53023 2.86159 2.86159 0 0 1 .73312.86228 3.08969 3.08969 0 0 1 .36395 1.1776h-1.6273a1.37793 1.37793 0 0 0 -.19347-.52974z"/></svg></span></div><div id="icon-feature-green_line_d"><span class="notranslate c-svg__icon-green-line-d-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line D</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m7.90973 4a4.12016 4.12016 0 0 1 1.43992.24673 3.12441 3.12441 0 0 1 1.15435.73966 3.404 3.404 0 0 1 .76154 1.232 4.96822 4.96822 0 0 1 .27464 1.737 5.52384 5.52384 0 0 1 -.22431 1.61335 3.55236 3.55236 0 0 1 -.67729 1.27744 3.1858 3.1858 0 0 1 -1.13137.84579 3.8368 3.8368 0 0 1 -1.59748.30803h-3.44991v-8zm-.12255 6.52123a2.252 2.252 0 0 0 .73966-.12364 1.62238 1.62238 0 0 0 .6379-.40867 2.04332 2.04332 0 0 0 .44861-.74513 3.28738 3.28738 0 0 0 .1685-1.12042 4.64682 4.64682 0 0 0 -.11817-1.09253 2.18483 2.18483 0 0 0 -.38624-.83484 1.7182 1.7182 0 0 0 -.71121-.53176 2.83742 2.83742 0 0 0 -1.09307-.18492h-1.255v5.04192z"/></svg></span></div><div id="icon-feature-green_line_e"><span class="notranslate c-svg__icon-green-line-e-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line E</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m11.18354 4v1.47931h-4.22454v1.714h3.8766v1.36718h-3.8766v1.96074h4.3143v1.47877h-6.07266v-8z"/></svg></span></div><div id="icon-feature-mattapan_line"><span class="notranslate c-svg__icon-mattapan-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Mattapan Line</title> <path fill="#da291c" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m6.16836 4 1.871 5.50147h.02188l1.7704-5.50147h2.47609v8h-1.64673v-5.66942h-.023l-1.96071 5.66942h-1.35567l-1.96075-5.61308h-.02187v5.61308h-1.64673v-8z"/></svg></span></div> <div id="icon-feature-red_line"><span class="notranslate c-svg__icon-red-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Red Line</title> <path fill="#da291c" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <g fill="#fff"> <path d="m6.01545 4.25a2.39689 2.39689 0 0 1 .90832.16341 2.09735 2.09735 0 0 1 .694.44567 1.9348 1.9348 0 0 1 .44036.65684 2.09816 2.09816 0 0 1 .1528.80327 2.26208 2.26208 0 0 1 -.278 1.14494 1.74718 1.74718 0 0 1 -.90938.73536v.02122a1.26481 1.26481 0 0 1 .504.25679 1.42114 1.42114 0 0 1 .32576.4096 1.91173 1.91173 0 0 1 .18358.51995 4.56343 4.56343 0 0 1 .07958.5677c.00637.11884.0138.25891.02122.4202.00637.16129.01911.32576.03608.49342a3.41227 3.41227 0 0 0 .08383.4775 1.113 1.113 0 0 0 .174.38413h-1.649a2.91366 2.91366 0 0 1 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0-1.54.77.77 0 1 1 0 1.54zm1.44-4.71a.52279.52279 0 0 1 -.52.52h-4.96a.51641.51641 0 0 1 -.52-.52v-1.96a.51646.51646 0 0 1 .52-.52h4.96a.52284.52284 0 0 1 .52.52z"/> <path d="m8.19 1.41a.57841.57841 0 0 1 .58-.57.56974.56974 0 0 1 .57.57.57438.57438 0 0 1 -.57.59.58266.58266 0 0 1 -.58-.59z"/> </g></svg></span></div><div id="icon-feature-commuter_rail"><span class="notranslate c-svg__icon-mode-commuter-rail-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Commuter Rail</title> <path fill="#80276c" d="m6.19 11.91998h3.63v1h-3.63z" transform="matrix(.99919448 .0401297 -.0401297 .99919448 .50486 -.31123)"/> <path fill="#80276c" d="m8 0a8.02127 8.02127 0 0 0 -7.65785 10.376 7.78359 7.78359 0 0 0 5.28185 5.28185 8.008 8.008 0 1 0 2.376-15.65785"/> <g fill="#fff"> <path d="m10.33 11.75 1.15-.85a1.46975 1.46975 0 0 0 .52-.84v-4.82a.88891.88891 0 0 0 -.3-.66.79321.79321 0 0 1 -.31-.6l-.01-1.19a.81979.81979 0 0 0 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xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16" role="img"> <title>Bus</title> <path fill="#ffc72c" d="m8.03494 0a8.04088 8.04088 0 0 0 -8 8 8 8 0 1 0 8-8"/> <path fill="#1c1e23" d="m12.55163 6.95515-.43927-3.29782c-.11487-.59469-.50684-.83119-1.088-1.07447a9.94811 9.94811 0 0 0 -2.99371-.52036 9.94139 9.94139 0 0 0 -2.98694.52036c-.57444.24328-.97312.47978-1.09476 1.07447l-.43251 3.29782v4.55476h.80756v.77716a.56688.56688 0 0 0 .29735.48655c.04054.02029.08109.04054.11487.05407a.689.689 0 0 0 .09462.027.57561.57561 0 0 0 .15546.02029h.2297a.63557.63557 0 0 0 .669-.58793v-.77716h4.363v.77716a.56686.56686 0 0 0 .29735.48655c.04054.02029.08109.04054.11487.05407a.689.689 0 0 0 .09462.027.57561.57561 0 0 0 .15546.02029h.22974a.63556.63556 0 0 0 .669-.58793v-.77716h.74252zm-6.64292-3.93953h4.25065c.20273 0 .37167.23083.37167.50782s-.16894.50781-.37167.50781h-4.25065c-.20272 0-.37167-.23083-.37167-.50781s.16896-.50782.37167-.50782zm-1.03959 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d="m12.6 13.07v1.1a.81712.81712 0 0 1 -.19-.09 1.08477 1.08477 0 0 0 -1.15-.03 1.327 1.327 0 0 1 -1.36.03 1.1128 1.1128 0 0 0 -1.19-.04 1.457 1.457 0 0 1 -1.43 0 1.09284 1.09284 0 0 0 -1.19.04 1.30468 1.30468 0 0 1 -1.36-.04 1.12472 1.12472 0 0 0 -1.16.04.25063.25063 0 0 0 -.07.04v-1.09a.07583.07583 0 0 0 .04-.02 1.22855 1.22855 0 0 1 1.4.08 1.37912 1.37912 0 0 0 1.19-.07 1.18568 1.18568 0 0 1 1.29.04 1.31353 1.31353 0 0 0 1.16 0 1.186 1.186 0 0 1 1.29-.04 1.38316 1.38316 0 0 0 1.19.07 1.24661 1.24661 0 0 1 1.4-.08.351.351 0 0 0 .14.06z"/> <path d="m11.06 10.98a.87762.87762 0 0 1 -.15.05 3.51709 3.51709 0 0 1 -.16-1.49 10.81375 10.81375 0 0 1 1.85-2.66l-.6-.24v-3.64h-1v-1h-1.99v.01h-.01v-.01h.01v-.99h-2v.99h-2.01v1h-1v3.64l-.59.24a10.46678 10.46678 0 0 1 1.83 2.64 3.75072 3.75072 0 0 1 -.15 1.5.41845.41845 0 0 1 -.15-.04 1.2264 1.2264 0 0 0 -1.4-.07c-.00995.01-.03.01-.04.02v1.08c.02-.01.05-.03.07-.04a1.10228 1.10228 0 0 1 1.16-.03 1.32675 1.32675 0 0 0 1.36.03 1.09231 1.09231 0 0 1 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c-svg__icon-subway-circle-bw-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title> subway </title> <path fill="#fff" d="m7.99993 15.50007a7.50007 7.50007 0 1 1 7.50007-7.50007 7.5 7.5 0 0 1 -7.50007 7.50007"/> <g fill="#1c1e23"> <path d="m6.67 1.41a.56974.56974 0 0 1 .57-.57.58.58 0 1 1 0 1.16h-.02a.57707.57707 0 0 1 -.55-.59z"/> <path d="m12.01 9.84v-5.91a1.43829 1.43829 0 0 0 -1.44-1.43h-5.13a1.42971 1.42971 0 0 0 -1.43 1.43v5.9a1.88 1.88 0 0 0 1.53 1.85l-1.54 2.32h1.02l1.26-1.84h3.46l1.26 1.84h1l-1.54-2.32a1.8774 1.8774 0 0 0 1.55-1.84zm-5.01-6.93h2v.84h-2zm-.58 8.3a.77.77 0 1 1 .77-.77.77027.77027 0 0 1 -.77.77zm3.15 0a.77.77 0 1 1 0-1.54.77.77 0 1 1 0 1.54zm1.44-4.71a.52279.52279 0 0 1 -.52.52h-4.96a.51641.51641 0 0 1 -.52-.52v-1.96a.51646.51646 0 0 1 .52-.52h4.96a.52284.52284 0 0 1 .52.52z"/> <path d="m8.19 1.41a.57841.57841 0 0 1 .58-.57.56974.56974 0 0 1 .57.57.57438.57438 0 0 1 -.57.59.58266.58266 0 0 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class="m-menu-desktop__submenu-section" aria-label="Find a Location"> <a class="m-menu__link" data-nav="link" href="/transit-near-me"><div>Find Nearby Transit</div></a><a class="m-menu__link" data-nav="link" href="/stops"><div>MBTA Stations</div></a><a class="m-menu__link" data-nav="link" href="/destinations"><div>Destinations</div></a><a class="m-menu__link" data-nav="link" href="/maps"><div>Maps</div></a> </div> </div> </div> </div> </div> <a class="m-menu--desktop__toggle" href="/menu#Fares-section" data-nav="toggle-desktop-nav" role="button" aria-expanded="false" aria-controls="fares"> Fares <span class="c-indicator--angle"></span> </a> <div class="m-menu--desktop__menu"> <div class="container"> <div id="fares"> <div class="m-menu-desktop__section fares" data-nav="desktop-section"> <div class="m-menu__section-heading"> Fares Info </div> <div class="m-menu-desktop__submenu-section" aria-label="Fares Info"> <a class="m-menu__link" data-nav="link" href="/fares"><div>Fares Overview</div></a><a class="m-menu__link" data-nav="link" href="/fares/reduced"><div>Reduced Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/transfers"><div>Transfers</div></a><a class="m-menu__link" data-nav="link" href="/fare-transformation"><div>Fare Transformation</div></a> </div> <div class="m-menu__section-heading"> Fares by Mode </div> <div class="m-menu-desktop__submenu-section" aria-label="Fares by Mode"> <a class="m-menu__link" data-nav="link" href="/fares/subway-fares"><div>Subway Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/bus-fares"><div>Bus Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/commuter-rail-fares"><div>Commuter Rail Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/ferry-fares"><div>Ferry Fares</div></a> </div> <div class="m-menu__section-heading"> Pay Your Fare </div> <div class="m-menu-desktop__submenu-section" aria-label="Pay Your Fare"> <a class="m-menu__link" data-nav="link" href="/fares/charliecard-store"><div>CharlieCard Store</div></a><a class="m-menu__link" data-nav="link" href="https://mycharlie.mbta.com/"><div>Sign up for Auto-pay</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="https://commerce.mbta.com/"><div>Order Monthly Passes</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/fares/charliecard#getacharliecard"><div>Get a CharlieCard</div></a><a class="m-menu__link" data-nav="link" href="/fares/retail-sales-locations"><div>Retail Sales Locations</div></a> </div> <div class="m-menu-desktop__section-feature"> <div class="m-menu__feature"> <h3 class="m-menu__section-heading">Most popular fares</h3> <dl title="Most popular fares"> <dt>Subway One-Way</dt> <dd>$2.40</dd> <dt>Local Bus One-Way</dt> <dd>$1.70</dd> <dt>Monthly LinkPass</dt> <dd>$90.00</dd> <dt> Commuter Rail One-Way <small>Zones 1A - 10</small> </dt> <dd>$2.40 - <br>$13.25</dd> </dl> </div> </div> </div> </div> </div> </div> <a class="m-menu--desktop__toggle" href="/menu#Contact-section" data-nav="toggle-desktop-nav" role="button" aria-expanded="false" aria-controls="contact"> Contact <span class="c-indicator--angle"></span> </a> <div class="m-menu--desktop__menu"> <div class="container"> <div id="contact"> <div class="m-menu-desktop__section contact" data-nav="desktop-section"> <div class="m-menu__section-heading"> Customer Support </div> <div class="m-menu-desktop__submenu-section" aria-label="Customer Support"> <a class="m-menu__link" data-nav="link" href="/customer-support"><div>Send Us Feedback</div></a><a class="m-menu__link" data-nav="link" href="/customer-support#customer_support"><div>View All Contact Numbers</div></a><a class="m-menu__link" data-nav="link" href="https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=3&COID=64D93B66"><div>Request Public 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</div> <div class="m-menu__feature_phone"> <strong>TTY:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 0 0" class="no-wrap" href="tel:+1-617-222-1200">617-222-1200</a> </div> </div> </div> <div class="m-menu-desktop__section-feature"> <div class="m-menu__feature top-section"> <h3 class="m-menu__section-heading">Information & Support</h3> <small>Monday thru Friday: 6:30 AM - 8 PM</small> <div class="m-menu__feature_phone"> <strong>Main:</strong> <a aria-label="6 1 7. 2 2 2. 3 2 0 0" class="no-wrap" href="tel:+1-617-222-3200">617-222-3200</a> </div> <div class="m-menu__feature_phone"> 711 for TTY callers; VRS for ASL callers </div> </div> <div class="m-menu__feature emergency-contacts mobile"> <h3 class="m-menu__section-heading">Emergency Contacts</h3> <small>24 hours, 7 days a week</small> <div class="m-menu__feature_phone"> <strong>Transit Police:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 1 2" class="no-wrap" href="tel:+1-617-222-1212">617-222-1212</a> </div> <div class="m-menu__feature_phone"> <strong>TTY:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 0 0" class="no-wrap" href="tel:+1-617-222-1200">617-222-1200</a> </div> </div> <div class="m-menu__feature bottom-section"> <h3 class="m-menu__section-heading">Report a Railroad Crossing Gate Issue</h3> <div class="m-menu__feature_phone"> <small>To report a problem or emergency with a railroad crossing, call <a aria-label="8 0 0. 5 2 2. 8 2 3 6" class="no-wrap" href="tel:+1-800-522-8236">800-522-8236</a></small> </div> </div> </div> </div> </div> </div> </div> <a class="m-menu--desktop__toggle" href="/menu#About-section" data-nav="toggle-desktop-nav" role="button" aria-expanded="false" aria-controls="about"> About <span class="c-indicator--angle"></span> </a> <div class="m-menu--desktop__menu"> <div class="container"> <div id="about"> <div class="m-menu-desktop__section about" data-nav="desktop-section"> <div class="m-menu__section-heading"> Get to Know Us </div> <div 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href="/quality-compliance-oversight"><div>Quality, Compliance & Oversight</div></a> </div> <div class="m-menu__section-heading"> Work with Us </div> <div class="m-menu-desktop__submenu-section" aria-label="Work with Us"> <a class="m-menu__link" data-nav="link" href="/careers"><div>Careers</div></a><a class="m-menu__link" data-nav="link" href="/pass-program"><div>Institutional Sales</div></a><a class="m-menu__link" data-nav="link" href="/business"><div>Business Opportunities</div></a><a class="m-menu__link" data-nav="link" href="/innovation"><div>Innovation Proposals</div></a><a class="m-menu__link" data-nav="link" href="/engineering/design-standards-and-guidelines"><div>Engineering Design Standards</div></a> </div> <div class="m-menu__section-heading"> Our Work </div> <div class="m-menu-desktop__submenu-section" aria-label="Our Work"> <a class="m-menu__link" data-nav="link" href="/sustainability"><div>Sustainability</div></a><a class="m-menu__link" data-nav="link" href="/projects/capital-transformation-programs"><div>Capital Transformation</div></a><a class="m-menu__link" data-nav="link" href="/projects/commuter-rail-positive-train-control-ptc"><div>Commuter Rail Positive Train Control</div></a><a class="m-menu__link" data-nav="link" href="/projects/better-bus-project"><div>Better Bus Project</div></a><a class="m-menu__link" data-nav="link" href="/projects"><div>All MBTA Improvement Projects</div></a> </div> </div> </div> </div> </div> <div class="m-menu__language"></div> </nav> <div class="search-wrapper"> <div class="search"> <div> <div id="header-desktop" phx-hook="AlgoliaAutocomplete" phx-update="ignore"> <div class="c-search-bar__autocomplete" data-placeholder="Search for routes, info, and more" data-config="basic-config"></div> <div class="c-search-bar__autocomplete-results"></div> </div> </div> </div> </div> <button class="header-search__toggle" data-nav="toggle-nav-search" type="button" aria-expanded="false" aria-controls="search-header-mobile__container" aria-label="Search MBTA.com"> <i class="fa fa-fw fa-search" aria-hidden="true"></i> <i class="fa fa-fw fa-close" aria-hidden="true"></i> </button> </div> </div> <nav class="m-menu--mobile" id="navmenu" aria-label="Navigation Menu"> <div class="m-menu__content" data-nav="mobile-content"> <h1 class="m-menu__title text-3xl">Main Menu</h1> <nav aria-labelledby="section-heading-Transit" class="m-menu__section"> <h2 id="section-heading-Transit" class="m-menu__section-heading"> Transit </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="Transit-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="true"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Modes-of-Transit-title" aria-expanded="true" aria-controls="Modes-of-Transit-section"> Modes of Transit <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Modes-of-Transit-section" role="region" aria-labelledby="Modes-of-Transit-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/schedules/subway"><div>Subway</div></a><a class="m-menu__link" data-nav="link" href="/schedules/bus"><div>Bus</div></a><a class="m-menu__link" data-nav="link" href="/schedules/commuter-rail"><div>Commuter Rail</div></a><a class="m-menu__link" data-nav="link" href="/schedules/ferry"><div>Ferry</div></a><a class="m-menu__link" data-nav="link" href="/accessibility/the-ride"><div>Paratransit (The RIDE)</div></a><a class="m-menu__link" data-nav="link" href="/schedules"><div>All Schedules & Maps</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/schedules/subway"><div>Subway</div></a><a class="m-menu__link" data-nav="link" href="/schedules/bus"><div>Bus</div></a><a class="m-menu__link" data-nav="link" href="/schedules/commuter-rail"><div>Commuter Rail</div></a><a class="m-menu__link" data-nav="link" href="/schedules/ferry"><div>Ferry</div></a><a class="m-menu__link" data-nav="link" href="/accessibility/the-ride"><div>Paratransit (The RIDE)</div></a><a class="m-menu__link" data-nav="link" href="/schedules"><div>All Schedules & Maps</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Plan-Your-Journey-title" aria-expanded="false" aria-controls="Plan-Your-Journey-section"> Plan Your Journey <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Plan-Your-Journey-section" role="region" aria-labelledby="Plan-Your-Journey-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/trip-planner"><div>Trip Planner</div></a><a class="m-menu__link" data-nav="link" href="/alerts"><div>Service Alerts</div></a><a class="m-menu__link" data-nav="link" href="https://alerts.mbta.com/"><div>Sign Up for Service Alerts</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/parking"><div>Parking</div></a><a class="m-menu__link" data-nav="link" href="/bikes"><div>Bikes</div></a><a class="m-menu__link" data-nav="link" href="/guides"><div>User Guides</div></a><a class="m-menu__link" data-nav="link" href="/holidays"><div>Holidays</div></a><a class="m-menu__link" data-nav="link" href="/accessibility"><div>Accessibility</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/trip-planner"><div>Trip Planner</div></a><a class="m-menu__link" data-nav="link" href="/alerts"><div>Service Alerts</div></a><a class="m-menu__link" data-nav="link" href="https://alerts.mbta.com/"><div>Sign Up for Service Alerts</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/parking"><div>Parking</div></a><a class="m-menu__link" data-nav="link" href="/bikes"><div>Bikes</div></a><a class="m-menu__link" data-nav="link" href="/guides"><div>User Guides</div></a><a class="m-menu__link" data-nav="link" href="/holidays"><div>Holidays</div></a><a class="m-menu__link" data-nav="link" href="/accessibility"><div>Accessibility</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Find-a-Location-title" aria-expanded="false" aria-controls="Find-a-Location-section"> Find a Location <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Find-a-Location-section" role="region" aria-labelledby="Find-a-Location-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/transit-near-me"><div>Find Nearby Transit</div></a><a class="m-menu__link" data-nav="link" href="/stops"><div>MBTA Stations</div></a><a class="m-menu__link" data-nav="link" href="/destinations"><div>Destinations</div></a><a class="m-menu__link" data-nav="link" href="/maps"><div>Maps</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/transit-near-me"><div>Find Nearby Transit</div></a><a class="m-menu__link" data-nav="link" href="/stops"><div>MBTA Stations</div></a><a class="m-menu__link" data-nav="link" href="/destinations"><div>Destinations</div></a><a class="m-menu__link" data-nav="link" href="/maps"><div>Maps</div></a> </div> </noscript> </div> </nav> <nav aria-labelledby="section-heading-Fares" class="m-menu__section"> <h2 id="section-heading-Fares" class="m-menu__section-heading"> Fares </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="Fares-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Fares-Info-title" aria-expanded="false" aria-controls="Fares-Info-section"> Fares Info <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Fares-Info-section" role="region" aria-labelledby="Fares-Info-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/fares"><div>Fares Overview</div></a><a class="m-menu__link" data-nav="link" href="/fares/reduced"><div>Reduced Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/transfers"><div>Transfers</div></a><a class="m-menu__link" data-nav="link" href="/fare-transformation"><div>Fare Transformation</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/fares"><div>Fares Overview</div></a><a class="m-menu__link" data-nav="link" href="/fares/reduced"><div>Reduced Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/transfers"><div>Transfers</div></a><a class="m-menu__link" data-nav="link" href="/fare-transformation"><div>Fare Transformation</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Fares-by-Mode-title" aria-expanded="false" aria-controls="Fares-by-Mode-section"> Fares by Mode <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Fares-by-Mode-section" role="region" aria-labelledby="Fares-by-Mode-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/fares/subway-fares"><div>Subway Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/bus-fares"><div>Bus Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/commuter-rail-fares"><div>Commuter Rail Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/ferry-fares"><div>Ferry Fares</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/fares/subway-fares"><div>Subway Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/bus-fares"><div>Bus Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/commuter-rail-fares"><div>Commuter Rail Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/ferry-fares"><div>Ferry Fares</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Pay-Your-Fare-title" aria-expanded="false" aria-controls="Pay-Your-Fare-section"> Pay Your Fare <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Pay-Your-Fare-section" role="region" aria-labelledby="Pay-Your-Fare-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/fares/charliecard-store"><div>CharlieCard Store</div></a><a class="m-menu__link" data-nav="link" href="https://mycharlie.mbta.com/"><div>Sign up for Auto-pay</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="https://commerce.mbta.com/"><div>Order Monthly Passes</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/fares/charliecard#getacharliecard"><div>Get a CharlieCard</div></a><a class="m-menu__link" data-nav="link" href="/fares/retail-sales-locations"><div>Retail Sales Locations</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/fares/charliecard-store"><div>CharlieCard Store</div></a><a class="m-menu__link" data-nav="link" href="https://mycharlie.mbta.com/"><div>Sign up for Auto-pay</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="https://commerce.mbta.com/"><div>Order Monthly Passes</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/fares/charliecard#getacharliecard"><div>Get a CharlieCard</div></a><a class="m-menu__link" data-nav="link" href="/fares/retail-sales-locations"><div>Retail Sales Locations</div></a> </div> </noscript> </div> <div class="m-menu__feature"> <h3 class="m-menu__section-heading">Most popular fares</h3> <dl title="Most popular fares"> <dt>Subway One-Way</dt> <dd>$2.40</dd> <dt>Local Bus One-Way</dt> <dd>$1.70</dd> <dt>Monthly LinkPass</dt> <dd>$90.00</dd> <dt> Commuter Rail One-Way <small>Zones 1A - 10</small> </dt> <dd>$2.40 - <br>$13.25</dd> </dl> </div> </nav> <nav aria-labelledby="section-heading-Contact" class="m-menu__section"> <h2 id="section-heading-Contact" class="m-menu__section-heading"> Contact </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="Contact-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Customer-Support-title" aria-expanded="false" aria-controls="Customer-Support-section"> Customer Support <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Customer-Support-section" role="region" aria-labelledby="Customer-Support-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/customer-support"><div>Send Us Feedback</div></a><a class="m-menu__link" data-nav="link" href="/customer-support#customer_support"><div>View All Contact Numbers</div></a><a class="m-menu__link" data-nav="link" href="https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=3&COID=64D93B66"><div>Request Public Records</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/customer-support/lost-and-found"><div>Lost & Found</div></a><a class="m-menu__link" data-nav="link" href="/language-services"><div>Language Services</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/customer-support"><div>Send Us Feedback</div></a><a class="m-menu__link" data-nav="link" href="/customer-support#customer_support"><div>View All Contact Numbers</div></a><a class="m-menu__link" data-nav="link" href="https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=3&COID=64D93B66"><div>Request Public Records</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/customer-support/lost-and-found"><div>Lost & Found</div></a><a class="m-menu__link" data-nav="link" href="/language-services"><div>Language Services</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Transit-Police-title" aria-expanded="false" aria-controls="Transit-Police-section"> Transit Police <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Transit-Police-section" role="region" aria-labelledby="Transit-Police-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/transit-police"><div>MBTA Transit Police</div></a><a class="m-menu__link" data-nav="link" href="/transit-police/see-something-say-something"><div>See Something, Say Something</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/transit-police"><div>MBTA Transit Police</div></a><a class="m-menu__link" data-nav="link" href="/transit-police/see-something-say-something"><div>See Something, Say Something</div></a> </div> </noscript> </div> <div class="m-menu__feature top-section"> <h3 class="m-menu__section-heading">Information & Support</h3> <small>Monday thru Friday: 6:30 AM - 8 PM</small> <div class="m-menu__feature_phone"> <strong>Main:</strong> <a aria-label="6 1 7. 2 2 2. 3 2 0 0" class="no-wrap" href="tel:+1-617-222-3200">617-222-3200</a> </div> <div class="m-menu__feature_phone"> 711 for TTY callers; VRS for ASL callers </div> </div> <div class="m-menu__feature emergency-contacts mobile"> <h3 class="m-menu__section-heading">Emergency Contacts</h3> <small>24 hours, 7 days a week</small> <div class="m-menu__feature_phone"> <strong>Transit Police:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 1 2" class="no-wrap" href="tel:+1-617-222-1212">617-222-1212</a> </div> <div class="m-menu__feature_phone"> <strong>TTY:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 0 0" class="no-wrap" href="tel:+1-617-222-1200">617-222-1200</a> </div> </div> <div class="m-menu__feature bottom-section"> <h3 class="m-menu__section-heading">Report a Railroad Crossing Gate Issue</h3> <div class="m-menu__feature_phone"> <small>To report a problem or emergency with a railroad crossing, call <a aria-label="8 0 0. 5 2 2. 8 2 3 6" class="no-wrap" href="tel:+1-800-522-8236">800-522-8236</a></small> </div> </div> </nav> <nav aria-labelledby="section-heading-About" class="m-menu__section"> <h2 id="section-heading-About" class="m-menu__section-heading"> About </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="About-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Get-to-Know-Us-title" aria-expanded="false" aria-controls="Get-to-Know-Us-section"> Get to Know Us <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Get-to-Know-Us-section" role="region" aria-labelledby="Get-to-Know-Us-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/mbta-at-a-glance"><div>Overview</div></a><a class="m-menu__link" data-nav="link" href="/leadership"><div>Leadership</div></a><a class="m-menu__link" data-nav="link" href="/history"><div>History</div></a><a class="m-menu__link" data-nav="link" href="/financials"><div>Financials</div></a><a class="m-menu__link" data-nav="link" href="/events"><div>Public Meetings</div></a><a class="m-menu__link" data-nav="link" href="/news"><div>Press Releases</div></a><a class="m-menu__link" data-nav="link" href="https://www.mbtagifts.com"><div>MBTA Gift Shop</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/policies"><div>Policies & Civil Rights</div></a><a class="m-menu__link" data-nav="link" href="/safety"><div>Safety</div></a><a class="m-menu__link" data-nav="link" href="/quality-compliance-oversight"><div>Quality, Compliance & Oversight</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" 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class="page-container cmsview page-template"> <main id="main" tabindex="-1"><div class="container"> <div class="c-cms c-cms--with-sidebar c-cms--sidebar-right"> <div class="c-cms__header"> <div class="c-cms__title"> <h1 class="c-cms__title-text"> Accessibility on the MBTA </h1> </div> </div> <div class="c-cms__content"> <div class="c-cms__body"> <div class="page-section"> <figure class="c-media c-media--image c-media--wide"><div class="c-media__content"><img class="image-style-max-2600x2600 c-media__element img-fluid" src="https://cdn.mbta.com/sites/default/files/styles/max_2600x2600/public/media/2018-07/cr-level-boarding-platform.jpg?itok=cB5otHFK" alt="commuter rail level boarding platform "/></div></figure> <ul class="c-alert-group"> </ul> <div class="c-paragraph c-paragraph--custom-html"> <p>The MBTA is more accessible to customers with disabilities than ever before. With hundreds of new low-floor buses, the ongoing expansion of elevators in our<a href="http://mbta.com/stops/subway"> stations</a>, audio-visual stop and service announcements, and free travel training, we're striving to become a global model of accessible public transportation.</p><p>Accessible transit benefits everyone—older adults, parents, students, commuters, tourists, and the many other riders we serve each day. </p> </div> <div class="c-paragraph c-paragraph--column-multi c-paragraph--ungrouped c-paragraph--with-cards c-paragraph--with-links"> <div class="c-multi-column__header"> <h2>Access in Motion</h2> </div> <div class="c-media c-media--cards c-media--extended"><div class="c-media__content"><div class="c-media__element"> <div class="c-multi-column__row row"> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/projects/system-wide-accessibility-improvements"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Accessibility Improvements</div><p>Learn about the MBTA's plans for a fully accessible system.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/projects/system-wide-accessibility-improvements/updates"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">What's Trending</div><p>Read updates about our ongoing initiatives to make the T more accessible.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> </div> </div></div></div> </div> <div class="c-paragraph c-paragraph--column-multi c-paragraph--ungrouped c-paragraph--with-cards c-paragraph--with-links"> <div class="c-media c-media--cards c-media--extended"><div class="c-media__content"><div class="c-media__element"> <div class="c-multi-column__row row"> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/accessibility/history"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">History of Accessibility at the MBTA</div><p>Learn more about the history and impact of the 2006 Daniels-Finegold Settlement Agreement.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/accessibility/get-involved"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Get Involved</div><p>Learn how to become an active in-person or online participant in accessibility at the T.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> </div> </div></div></div> </div> <div class="c-paragraph c-paragraph--descriptive-link"> <div class="c-media c-media--cards c-media--extended"><div class="c-media__content"><div class="c-media__element"> <a class="c-descriptive-link" href="https://www.mbta.com/projects/accessibility-improvements/update/access-motion-campaign"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Access in Motion Campaign</div><p>Learn more about the System-Wide Accessibility (SWA) campaign to promote the MBTA’s work towards making the T accessible for all.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div></div></div> </div> <div class="c-paragraph c-paragraph--custom-html c-paragraph--right-rail u-full-bleed"> <h2><b>Contact Us</b></h2><p>Contact MBTA Customer Support with any questions, concerns, or comments about accessibility. Be prepared to provide as many details as possible so we can provide the most helpful response.</p><p><a class="c-call-to-action" href="/accessibility/frequently-asked-questions#14">Learn more about the accessibility complaint process</a></p><p><strong>Main Hotline:</strong> <a href="tel:+1-617-222-3200">617-222-3200</a><br/><strong>Toll Free:</strong> <a href="tel:+1-800-392-6100">800-392-6100</a><br/> 711 for TTY callers; VRS for ASL callers</p><p><strong>Elevator/Escalator Hotline:</strong> <a href="tel:+1-617-222-2828">617-222-2828</a></p><p><strong>Online</strong></p><div class="c-inline-buttons"><a class="btn btn-primary" href="https://www.mbta.com/customer-support">Send a Message</a></div> </div> <div class="c-paragraph c-paragraph--column-multi c-paragraph--ungrouped c-paragraph--with-cards c-paragraph--with-links"> <div class="c-multi-column__header"> <h2 id="2">Things to Know Before Your Trip</h2><p>We encourage you to plan ahead before your trip on the MBTA. To get started, check out our resources, or <a href="https://www.mbta.com/accessibility/frequently-asked-questions">visit our FAQs</a>.</p> </div> <div class="c-media c-media--cards c-media--extended"><div class="c-media__content"><div class="c-media__element"> <div class="c-multi-column__row row"> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/accessibility/mbta-mobility-center"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Mobility Center</div><p>The Mobility Center can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/accessibility/trip-planning"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Plan Your Trip</div><p>Find out how to contact our team and plan your trip in advance.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> </div> </div></div></div> </div> <div class="c-paragraph c-paragraph--column-multi c-paragraph--ungrouped c-paragraph--with-cards c-paragraph--with-links"> <div class="c-media c-media--cards c-media--extended"><div class="c-media__content"><div class="c-media__element"> <div class="c-multi-column__row row"> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/accessibility/travel-training"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Travel Training Services and Tools</div><p>We offer free public transportation training classes for older adults and people with disabilities. </p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/fares/reduced"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Reduced Fares and Passes</div><p>People 65 and older and people with disabilities may qualify for MBTA fare discounts.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> </div> </div></div></div> </div> <div class="c-paragraph c-paragraph--column-multi c-paragraph--ungrouped c-paragraph--with-cards c-paragraph--with-links"> <div class="c-media c-media--cards c-media--extended"><div class="c-media__content"><div class="c-media__element"> <div class="c-multi-column__row row"> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/accessibility/key-policies"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Key Policies</div><p>Read MBTA accessibility policies on priority seating, service animals, requests for assistance, and more. </p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/accessibility/frequently-asked-questions"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">FAQs</div><p>Get answers to our riders’ most frequently asked questions about accessible travel on the T.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> </div> </div></div></div> </div> <div class="c-paragraph c-paragraph--content-list c-paragraph--right-rail u-full-bleed"> <h2>Recent Updates</h2> <div class="c-teaser-list c-teaser-list--grid"> <div class="u-linked-card c-content-teaser c-content-teaser--project-update c-content-teaser--green-line" id="7077"> <a class="u-linked-card__primary-link" href="/projects/accessibility-improvements/update/mbta-awarded-67-million-federal-grant-improve-green-line"><h3 class="sr-only">MBTA Awarded $67 Million Federal Grant to Improve Green Line Accessibility</h3></a> <img class="c-content-teaser__image" src="https://live-mbta.pantheonsite.io/sites/default/files/styles/teaser/public/media/2024-07/2024-07-05-swa-asap-grant.jpg?itok=GraXhBuT" alt="many people surround an "Office of the Governor" Commonwealth of MA podium. Governor Maura Healey, Transportation Secretary Monica Tibbits-Nutt, MBTA General Manager Phil Eng, and Director of Federal Funds and Infrastructure Quentin Palfrey celebrated the award at the Brookline Town Hall. They were joined by Senator Elizabeth Warren, Senator Ed Markey, Federal Transit Administration Regional Administrator Peter Butler, Brookline Town Administrator Chas Carey, City of Boston Chief of Streets Jascha Franklin" /> <div class="c-content-teaser__date u-small-caps"> July 9, 2024 </div> <h3 class="c-content-teaser__title"> MBTA Awarded $67 Million Federal Grant to Improve Green Line Accessibility </h3> </div> <div class="u-linked-card c-content-teaser c-content-teaser--project-update c-content-teaser--unknown" id="7007"> <a class="u-linked-card__primary-link" href="/projects/accessibility-improvements/update/daniels-finegold-plaintiff-group-receives-accessibility"><h3 class="sr-only">Daniels-Finegold Plaintiff Group Receives Accessibility Award</h3></a> <img class="c-content-teaser__image" src="https://live-mbta.pantheonsite.io/sites/default/files/styles/teaser/public/media/2024-05/2024-04-10-daniels-finegold-mod-award.jpg?itok=PIIAje7S" alt="A group of people holding plaques with their awards for improving accessibility in Massachusetts." /> <div class="c-content-teaser__date u-small-caps"> May 7, 2024 </div> <h3 class="c-content-teaser__title"> Daniels-Finegold Plaintiff Group Receives Accessibility Award </h3> </div> </div> </div> <div class="c-paragraph c-paragraph--column-multi c-paragraph--ungrouped c-paragraph--with-cards c-paragraph--with-links"> <div class="c-multi-column__header"> <h2 id="3">T Access Guides by Transit Mode</h2><p>Our interactive T Access Guides can help you learn ways to use the T independently. To get started, select the mode of transit you use the most.</p> </div> <div class="c-media c-media--cards c-media--extended"><div class="c-media__content"><div class="c-media__element"> <div class="c-multi-column__row row"> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/accessibility/bus-guide"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Bus Access Guide</div><p><span data-toggle="tooltip" title="Bus"><span class="notranslate c-svg__icon-mode-bus-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16" role="img"> <title>Bus</title> <path fill="#ffc72c" d="m8.03494 0a8.04088 8.04088 0 0 0 -8 8 8 8 0 1 0 8-8"/> <path fill="#1c1e23" d="m12.55163 6.95515-.43927-3.29782c-.11487-.59469-.50684-.83119-1.088-1.07447a9.94811 9.94811 0 0 0 -2.99371-.52036 9.94139 9.94139 0 0 0 -2.98694.52036c-.57444.24328-.97312.47978-1.09476 1.07447l-.43251 3.29782v4.55476h.80756v.77716a.56688.56688 0 0 0 .29735.48655c.04054.02029.08109.04054.11487.05407a.689.689 0 0 0 .09462.027.57561.57561 0 0 0 .15546.02029h.2297a.63557.63557 0 0 0 .669-.58793v-.77716h4.363v.77716a.56686.56686 0 0 0 .29735.48655c.04054.02029.08109.04054.11487.05407a.689.689 0 0 0 .09462.027.57561.57561 0 0 0 .15546.02029h.22974a.63556.63556 0 0 0 .669-.58793v-.77716h.74252zm-6.64292-3.93953h4.25065c.20273 0 .37167.23083.37167.50782s-.16894.50781-.37167.50781h-4.25065c-.20272 0-.37167-.23083-.37167-.50781s.16896-.50782.37167-.50782zm-1.03959 4.55438.3006-2.33388a.31412.31412 0 0 1 .32228-.26712h5.12466a.31832.31832 0 0 1 .32226.26712l.34393 2.33388v.10421a.32557.32557 0 0 1 -.3223.32579h-5.7811a.3317.3317 0 0 1 -.31033-.3388.23335.23335 0 0 1 0-.0912zm.6465 2.75347a.82854.82854 0 1 1 -.03709-1.65432.83107.83107 0 1 1 .03709 1.65432zm5.01541 0a.82854.82854 0 1 1 -.03709-1.65432.83107.83107 0 1 1 .03709 1.65432z"/></svg></span></span> All MBTA buses are accessible to people with disabilities. Learn more about accessibility features, entering and exiting buses, and what you can expect on your trip.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/accessibility/subway-guide"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Subway Access Guide</div><p><span data-toggle="tooltip" title="Subway"><span class="notranslate c-svg__icon-mode-subway-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title> subway </title> <path fill="#494f5b" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <g fill="#fff"> <path d="m6.67 1.41a.56974.56974 0 0 1 .57-.57.58.58 0 1 1 0 1.16h-.02a.57707.57707 0 0 1 -.55-.59z"/> <path d="m12.01 9.84v-5.91a1.43829 1.43829 0 0 0 -1.44-1.43h-5.13a1.42971 1.42971 0 0 0 -1.43 1.43v5.9a1.88 1.88 0 0 0 1.53 1.85l-1.54 2.32h1.02l1.26-1.84h3.46l1.26 1.84h1l-1.54-2.32a1.8774 1.8774 0 0 0 1.55-1.84zm-5.01-6.93h2v.84h-2zm-.58 8.3a.77.77 0 1 1 .77-.77.77027.77027 0 0 1 -.77.77zm3.15 0a.77.77 0 1 1 0-1.54.77.77 0 1 1 0 1.54zm1.44-4.71a.52279.52279 0 0 1 -.52.52h-4.96a.51641.51641 0 0 1 -.52-.52v-1.96a.51646.51646 0 0 1 .52-.52h4.96a.52284.52284 0 0 1 .52.52z"/> <path d="m8.19 1.41a.57841.57841 0 0 1 .58-.57.56974.56974 0 0 1 .57.57.57438.57438 0 0 1 -.57.59.58266.58266 0 0 1 -.58-.59z"/> </g></svg></span></span> Most MBTA subways and trolley stations are accessible to people with disabilities. Learn more about station and train accessibility features, entering and exiting the T, and what you can expect on your trip.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> </div> </div></div></div> </div> <div class="c-paragraph c-paragraph--column-multi c-paragraph--ungrouped c-paragraph--with-cards c-paragraph--with-links"> <div class="c-media c-media--cards c-media--extended"><div class="c-media__content"><div class="c-media__element"> <div class="c-multi-column__row row"> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/accessibility/commuter-rail-guide"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Commuter Rail Access Guide</div><p><span data-toggle="tooltip" title="Commuter Rail"><span class="notranslate c-svg__icon-mode-commuter-rail-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Commuter Rail</title> <path fill="#80276c" d="m6.19 11.91998h3.63v1h-3.63z" transform="matrix(.99919448 .0401297 -.0401297 .99919448 .50486 -.31123)"/> <path fill="#80276c" d="m8 0a8.02127 8.02127 0 0 0 -7.65785 10.376 7.78359 7.78359 0 0 0 5.28185 5.28185 8.008 8.008 0 1 0 2.376-15.65785"/> <g fill="#fff"> <path d="m10.33 11.75 1.15-.85a1.46975 1.46975 0 0 0 .52-.84v-4.82a.88891.88891 0 0 0 -.3-.66.79321.79321 0 0 1 -.31-.6l-.01-1.19a.81979.81979 0 0 0 -.65-.79 20.91806 20.91806 0 0 0 -2.5-.52 1.06538 1.06538 0 0 0 -.47 0c-.7.15-1.55.3-2.24.48-.42.12-.85.35-.85.85v1.18a.80288.80288 0 0 1 -.33.61.851.851 0 0 0 -.31.66v4.8a1.40971 1.40971 0 0 0 .48.84l1.1.81-1.74 2.84h1.13l.24-.39h5.53l.13.22.02.03.08.14h1.05zm.95-2.3a.73.73 0 1 1 -.73-.73.72767.72767 0 0 1 .73.73zm-1.44 3.15h-3.65l.41-.68h2.84l.03.06.35.58zm-1.14-9.65a.24471.24471 0 0 1 .3-.24l1.21.25a.25351.25351 0 0 1 .2.24v.73a.24955.24955 0 0 1 -.3.24l-1.21-.24a.23758.23758 0 0 1 -.2-.24zm-.72 2.26a.82.82 0 1 1 -.82.82.82371.82371 0 0 1 .82-.82zm-2.32-2.01a.25358.25358 0 0 1 .2-.24l1.21-.25a.24868.24868 0 0 1 .3.24v.74a.24683.24683 0 0 1 -.2.24l-1.22.24a.24554.24554 0 0 1 -.29-.24zm-.2 6.98a.73.73 0 1 1 .73-.73.72767.72767 0 0 1 -.73.73zm0 3.61.5-.82h4.1l.49.82z"/> <path d="m11 14.55h-.01l-.07-.14z"/> </g></svg></span></span> Most Commuter Rail stations are accessible to people with disabilities. Learn more about train and station accessibility, entering and exiting trains, and what you can expect on your trip.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/accessibility/ferry-guide"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Ferry Access Guide</div><p><span data-toggle="tooltip" title="Ferry"><span class="notranslate c-svg__icon-mode-ferry-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Ferry</title> <path fill="#008eaa" d="m14.14 13.11v-2.78h-1.54v4.21a.00976.00976 0 0 1 -.00995.01 7.96744 7.96744 0 0 1 -9.18005-.01c-.07995-.06-.16-.11-.24-.18l-1.53-1.52a7.91568 7.91568 0 0 1 -1.64-4.84 8 8 0 0 1 16 0 7.8954 7.8954 0 0 1 -1.86 5.11z"/> <path fill="#008eaa" d="m14.14 10.33v2.78a2.33839 2.33839 0 0 1 -.29.35 7.5757 7.5757 0 0 1 -1.25 1.08v-4.21z"/> <g fill="#fff"> <path d="m12.6 13.07v1.1a.81712.81712 0 0 1 -.19-.09 1.08477 1.08477 0 0 0 -1.15-.03 1.327 1.327 0 0 1 -1.36.03 1.1128 1.1128 0 0 0 -1.19-.04 1.457 1.457 0 0 1 -1.43 0 1.09284 1.09284 0 0 0 -1.19.04 1.30468 1.30468 0 0 1 -1.36-.04 1.12472 1.12472 0 0 0 -1.16.04.25063.25063 0 0 0 -.07.04v-1.09a.07583.07583 0 0 0 .04-.02 1.22855 1.22855 0 0 1 1.4.08 1.37912 1.37912 0 0 0 1.19-.07 1.18568 1.18568 0 0 1 1.29.04 1.31353 1.31353 0 0 0 1.16 0 1.186 1.186 0 0 1 1.29-.04 1.38316 1.38316 0 0 0 1.19.07 1.24661 1.24661 0 0 1 1.4-.08.351.351 0 0 0 .14.06z"/> <path d="m11.06 10.98a.87762.87762 0 0 1 -.15.05 3.51709 3.51709 0 0 1 -.16-1.49 10.81375 10.81375 0 0 1 1.85-2.66l-.6-.24v-3.64h-1v-1h-1.99v.01h-.01v-.01h.01v-.99h-2v.99h-2.01v1h-1v3.64l-.59.24a10.46678 10.46678 0 0 1 1.83 2.64 3.75072 3.75072 0 0 1 -.15 1.5.41845.41845 0 0 1 -.15-.04 1.2264 1.2264 0 0 0 -1.4-.07c-.00995.01-.03.01-.04.02v1.08c.02-.01.05-.03.07-.04a1.10228 1.10228 0 0 1 1.16-.03 1.32675 1.32675 0 0 0 1.36.03 1.09231 1.09231 0 0 1 1.19-.03 1.457 1.457 0 0 0 1.43 0 1.09273 1.09273 0 0 1 1.19.04 1.32768 1.32768 0 0 0 1.36-.04 1.12876 1.12876 0 0 1 1.15.03 1.73655 1.73655 0 0 0 .19.1v-1.1a.4229.4229 0 0 1 -.14-.06 1.26247 1.26247 0 0 0 -1.4.07zm-3.06-8.98h.01v.01h-.01zm2.01 3.84v-.84h-1.01v-1h-2v1h-1v.84l-1 .4v-2.24h1v-1h4v1h1v2.24z"/> <path d="m8 2h.01001v.01001h-.01001z"/> <path d="m9 2h.01001v.01001h-.01001z"/> <path d="m8 2h.01001v.01001h-.01001z"/> <path d="m9 2h.01001v.01001h-.01001z"/> </g></svg></span></span> Accessibility across ferry routes varies across docks, boats, and location. Learn more about accessibility features, entering and exiting ferries, and what you can expect on your trip.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> </div> </div></div></div> </div> <div class="c-paragraph c-paragraph--custom-html c-paragraph--right-rail u-full-bleed"> <h2>Need Help Accessing These Services?</h2><figure class="c-media c-media--image c-media--wide"><div class="c-media__content"><img class="image-style-max-2600x2600 c-media__element img-fluid" src="https://cdn.mbta.com/sites/default/files/styles/max_2600x2600/public/media/2022-09/2022-08-10-Mobility-Center.jpg?itok=PltxvLny" alt="Rider being helped at the mobility center in front of a table with two computers "/></div></figure><p>The Mobility Center, <a href="/trip-planner/to/42.3284373,-71.0675113,The%20Mobility%20Center">located in Boston at 1000 Massachusetts Ave</a>, can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.</p><p><a class="c-call-to-action" href="/accessibility/mbta-mobility-center">Learn more about the Mobility Center</a></p> </div> <div class="c-paragraph c-paragraph--column-multi c-paragraph--ungrouped c-paragraph--with-cards c-paragraph--with-links"> <div class="c-multi-column__header"> <h2 id="4">Connecting to MBTA Services</h2> </div> <div class="c-media c-media--cards c-media--extended"><div class="c-media__content"><div class="c-media__element"> <div class="c-multi-column__row row"> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="/accessibility/the-ride"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">The RIDE</div><p><span data-toggle="tooltip" title="The Ride"><span class="notranslate c-svg__icon-the-ride-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" data-name="Layer 1" role="img" viewBox="0 0 16 16"> <title> the ride </title> <ellipse cx="8" cy="8" fill="#52bbc5" class="cls-2" rx="8" ry="8" transform="translate(-3.31 8) rotate(-45)"/> <path d="M13.21,6.52H12.3l-.17-.87a.36.36,0,0,0,0-.11l-.39-1a.61.61,0,0,0,.08-.3V3.16a1,1,0,0,0-1-1H5.23a1,1,0,0,0-1,1V4.22a.62.62,0,0,0,.09.3l-.4,1,0,.11-.18.87h-.9a.33.33,0,0,0-.33.33V9a.32.32,0,0,0,.33.32h.54v3.06H4v.79c0,1,2,1,2,0v-.79h4v.79c0,1,2,1,2,0v-.79h.64V9.27h.55A.32.32,0,0,0,13.53,9V6.85A.32.32,0,0,0,13.21,6.52Zm-7.68,4.8a.8.8,0,1,1,.8-.8A.8.8,0,0,1,5.53,11.32Zm5,0a.8.8,0,1,1,.8-.8A.8.8,0,0,1,10.5,11.32ZM4.19,8.12l.36-1.94c0-.44.19-.53.36-.53h6.21c.17,0,.32.09.36.53l.36,1.94Z"/></svg></span></span> The RIDE is the MBTA’s door-to-door, shared-ride paratransit service. If you have a disability that prevents you from using the MBTA bus, subway, or trolley all or some of the time, The RIDE may be able to assist with your public transportation needs.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> <div class="c-multi-column__column col-sm-6 col-md-6"> <a class="c-descriptive-link" href="https://massridematch.org/"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Ride Match</div><p>A one-stop searchable directory of public, private, and accessible transportation options in Massachusetts.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div> </div> </div></div></div> </div> <div class="c-paragraph c-paragraph--content-list"> <h2>Upcoming Events</h2> <div class="c-teaser-list "> <div class="u-linked-card c-content-teaser c-content-teaser--event c-content-teaser--unknown" id="7233"> <a class="u-linked-card__primary-link" href="/events/2024-12-11/public-meeting-accessibility-and-daniels-finegold-v-mbta-settlement-update"><h3 class="sr-only">Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)</h3></a> <div class="c-content-teaser__date u-small-caps"> December 11, 2024, 5:30 PM </div> <div class="c-content-teaser__title"> Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual) </div> <div class="c-content-teaser__location"> Virtual, Boston, MA </div> </div> </div> <p> <a class="c-call-to-action" href="/events">View all events</a> </p> </div> <div class="c-paragraph c-paragraph--content-list"> <h2>Past Events</h2> <div class="c-teaser-list "> <div class="u-linked-card c-content-teaser c-content-teaser--event c-content-teaser--unknown" id="6789"> <a class="u-linked-card__primary-link" href="/events/2023-12-06/public-meeting-accessibility-and-daniels-finegold-v-mbta-settlement-update"><h3 class="sr-only">Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)</h3></a> <div class="c-content-teaser__date u-small-caps"> December 6, 2023, 5:30 PM </div> <div class="c-content-teaser__title"> Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual) </div> <div class="c-content-teaser__location"> Virtual, Boston, MA </div> </div> <div class="u-linked-card c-content-teaser c-content-teaser--event c-content-teaser--unknown" id="6461"> <a class="u-linked-card__primary-link" href="/events/2023-06-07/public-meeting-accessibility-and-daniels-finegold-v-mbta-settlement-update"><h3 class="sr-only">Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)</h3></a> <div class="c-content-teaser__date u-small-caps"> June 7, 2023, 1:00 PM </div> <div class="c-content-teaser__title"> Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual) </div> <div class="c-content-teaser__location"> Virtual, Boston, MA </div> </div> <div class="u-linked-card c-content-teaser c-content-teaser--event c-content-teaser--unknown" id="6340"> <a class="u-linked-card__primary-link" href="/events/2023-03-10/town-hall-massachusetts-commission-the-blind-mcb-and-the-mobility-center-virtual"><h3 class="sr-only">Town Hall | Massachusetts Commission for the Blind (MCB) and the Mobility Center (Virtual)</h3></a> <div class="c-content-teaser__date u-small-caps"> March 10, 2023, 11:00 AM </div> <div class="c-content-teaser__title"> Town Hall | Massachusetts Commission for the Blind (MCB) and the Mobility Center (Virtual) </div> <div class="c-content-teaser__location"> Virtual, Boston, MA </div> </div> </div> <p> <a class="c-call-to-action" href="/events">View all events</a> </p> </div> <div class="c-paragraph c-paragraph--descriptive-link"> <div class="c-media c-media--cards c-media--extended"><div class="c-media__content"><div class="c-media__element"> <a class="c-descriptive-link" href="/accessibility/get-involved/rtag"><div class="c-descriptive-link__text"><div class="c-descriptive-link__title">Attend an Upcoming RTAG Meeting</div><p>Want to help guide the direction of accessibility at the MBTA? Join the Riders’ Transportation Access Group (RTAG), a customer organization that provides input on issues affecting people with disabilities and older adults who use the T.</p></div><div class="c-descriptive-link__caret-wrapper"><i class="c-descriptive-link__caret fa fa-angle-right notranslate"></i></div></a> </div></div></div> </div> <div class="c-paragraph c-paragraph--custom-html"> <h3>More Resources</h3><p><a class="c-call-to-action" href="https://cdn.mbta.com/sites/default/files/2020-05/Access%20in%20Motion%20-%20English%20.pdf">Download the Access in Motion brochure in English</a></p><p><a class="c-call-to-action" href="https://cdn.mbta.com/sites/default/files/2020-05/Access%20in%20Motion%20-%20Spanish.pdf">Download the Access in Motion brochure in Spanish</a></p><p><a class="c-call-to-action" href="/swa-initiatives">Download the latest Accessibility Initiatives Report</a></p><h2>Stay Informed</h2><p>Get accessibility news, updates, and advance notice of events delivered to your inbox.</p><div class="c-inline-buttons"><a class="btn btn-primary" href="https://mbta.us19.list-manage.com/subscribe?u=d69747d5fc9f30fa7321ea932&id=5929ae2e24">Sign Up for Email Updates</a></div> </div> </div> </div> <div class="c-cms__sidebar"> <div class="c-paragraph c-paragraph--custom-html"> <h2><b>Contact Us</b></h2><p>Contact MBTA Customer Support with any questions, concerns, or comments about accessibility. Be prepared to provide as many details as possible so we can provide the most helpful response.</p><p><a class="c-call-to-action" href="/accessibility/frequently-asked-questions#14">Learn more about the accessibility complaint process</a></p><p><strong>Main Hotline:</strong> <a href="tel:+1-617-222-3200">617-222-3200</a><br/><strong>Toll Free:</strong> <a href="tel:+1-800-392-6100">800-392-6100</a><br/> 711 for TTY callers; VRS for ASL callers</p><p><strong>Elevator/Escalator Hotline:</strong> <a href="tel:+1-617-222-2828">617-222-2828</a></p><p><strong>Online</strong></p><div class="c-inline-buttons"><a class="btn btn-primary" href="https://www.mbta.com/customer-support">Send a Message</a></div> </div> <div class="c-paragraph c-paragraph--content-list"> <h2>Recent Updates</h2> <div class="c-teaser-list c-teaser-list--grid"> <div class="u-linked-card c-content-teaser c-content-teaser--project-update c-content-teaser--green-line" id="7077"> <a class="u-linked-card__primary-link" href="/projects/accessibility-improvements/update/mbta-awarded-67-million-federal-grant-improve-green-line"><h3 class="sr-only">MBTA Awarded $67 Million Federal Grant to Improve Green Line Accessibility</h3></a> <img class="c-content-teaser__image" src="https://live-mbta.pantheonsite.io/sites/default/files/styles/teaser/public/media/2024-07/2024-07-05-swa-asap-grant.jpg?itok=GraXhBuT" alt="many people surround an "Office of the Governor" Commonwealth of MA podium. Governor Maura Healey, Transportation Secretary Monica Tibbits-Nutt, MBTA General Manager Phil Eng, and Director of Federal Funds and Infrastructure Quentin Palfrey celebrated the award at the Brookline Town Hall. They were joined by Senator Elizabeth Warren, Senator Ed Markey, Federal Transit Administration Regional Administrator Peter Butler, Brookline Town Administrator Chas Carey, City of Boston Chief of Streets Jascha Franklin" /> <div class="c-content-teaser__date u-small-caps"> July 9, 2024 </div> <h3 class="c-content-teaser__title"> MBTA Awarded $67 Million Federal Grant to Improve Green Line Accessibility </h3> </div> <div class="u-linked-card c-content-teaser c-content-teaser--project-update c-content-teaser--unknown" id="7007"> <a class="u-linked-card__primary-link" href="/projects/accessibility-improvements/update/daniels-finegold-plaintiff-group-receives-accessibility"><h3 class="sr-only">Daniels-Finegold Plaintiff Group Receives Accessibility Award</h3></a> <img class="c-content-teaser__image" src="https://live-mbta.pantheonsite.io/sites/default/files/styles/teaser/public/media/2024-05/2024-04-10-daniels-finegold-mod-award.jpg?itok=PIIAje7S" alt="A group of people holding plaques with their awards for improving accessibility in Massachusetts." /> <div class="c-content-teaser__date u-small-caps"> May 7, 2024 </div> <h3 class="c-content-teaser__title"> Daniels-Finegold Plaintiff Group Receives Accessibility Award </h3> </div> </div> </div> <div class="c-paragraph c-paragraph--custom-html"> <h2>Need Help Accessing These Services?</h2><figure class="c-media c-media--image c-media--wide"><div class="c-media__content"><img class="image-style-max-2600x2600 c-media__element img-fluid" src="https://cdn.mbta.com/sites/default/files/styles/max_2600x2600/public/media/2022-09/2022-08-10-Mobility-Center.jpg?itok=PltxvLny" alt="Rider being helped at the mobility center in front of a table with two computers "/></div></figure><p>The Mobility Center, <a href="/trip-planner/to/42.3284373,-71.0675113,The%20Mobility%20Center">located in Boston at 1000 Massachusetts Ave</a>, can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.</p><p><a class="c-call-to-action" href="/accessibility/mbta-mobility-center">Learn more about the Mobility Center</a></p> </div> </div> </div> </div> </div> </main> </div> <div class="m-footer__outer-background"> <div class="outer-container"> <div class="all-container"> <address class="call-us-container" role="complementary"> <div class="container m-footer__links"> <div class="m-footer__group-title call-us-header">Call Us</div> </div> <div class="container m-footer__links"> <div class="m-menu__feature top-section"> <h3 class="m-menu__section-heading">Information & Support</h3> <small>Monday thru Friday: 6:30 AM - 8 PM</small> <div class="m-menu__feature_phone"> <strong>Main:</strong> <a aria-label="6 1 7. 2 2 2. 3 2 0 0" class="no-wrap" href="tel:+1-617-222-3200">617-222-3200</a> </div> <div class="m-menu__feature_phone"> 711 for TTY callers; 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