Custom Bots | Community

<!DOCTYPE html> <html lang="en"> <head> <meta name="robots" content="index, follow" /> <style type="text/css"> @import url('https://fonts.googleapis.com/css2?family=Poppins:ital,wght@0,400;0,500;0,600;0,700;0,800;1,400;1,500;1,600;1,700;1,800&display=swap'); </style>  <style> /* DEFAULT JOIN THE COMMUNITY NAV. */ /* CUSTOM JOIN THE COMMUNITY NAV. */ .widget-container--index-22 { display: none; } /* CONNECT, LEARN, SHARE USERS BANNER */ .widget-container--index-14 { display: none; } /* JOIN THE COMMUNITY VISITORS BANNER */ .widget-container--index-15 { display: none; } /* HIDING COUNTER ON FIN PAGE */ .qa-forum-overview-category-counter { display: none; } .qa-forum-overview-post-counter{ display:none; } /* HIDING USER TIPS IN CATEGORIES */ #category-29 { display: none; } #category-39{ display: none; } #category-40 { display: none; } #category-3 { display: none; } .js-content-3 div:nth-child(n+3){ border-style:none; } .forum-list{ border: none !important; } /* HIDING "OPTIONAL" */ .topic-create_product-areas .text--meta{ display:none; } /* FONTS */ @font-face { font-family: "TT Norms Pro Normal"; src: url("https://fonts.intercomcdn.com/tt-norms-pro/TTNormsPro-Normal.woff") format("woff"); font-weight: normal; font-style: normal; font-display: auto; } @font-face { font-family: "TT Norms Pro"; src: url("https://fonts.intercomcdn.com/tt-norms-pro/TTNormsPro-Bd.woff") format("woff"); font-style: normal; font-display: auto; } </style>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-WB899HL');</script>   <script src="//dp3rct5vic41c.cloudfront.net/gtm.latest.js"></script> <script> window.IntercomGTM = new window.GTM(); window.onload = function() { window.IntercomGTM.recordPageView() } </script> <script> window.intercomSettings = { api_base: "https://api-iam.intercom.io", app_id: "tx2p130c" }; </script> <script> // We pre-filled your app ID in the widget URL: 'https://widget.intercom.io/widget/tx2p130c' (function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/tx2p130c';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);};if(document.readyState==='complete'){l();}else if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})(); </script> <style> .group-overview-item.card-widget-wrapper { display: none; } </style> <meta charset="UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta name="format-detection" content="telephone=no"> <meta name="HandheldFriendly" content="true" /> <meta http-equiv="X-UA-Compatible" content="ie=edge"><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"5364be9000",applicationID:"1082230370"};;/*! For license information please see nr-loader-rum-1.274.0.min.js.LICENSE.txt */ (()=>{var e,t,r={8122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},2555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>u});var n=r(384),i=r(8122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function u(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},9417:(e,t,r)=>{"use strict";r.d(t,{D0:()=>g,gD:()=>h,xN:()=>p});var n=r(993);const i=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var o=r(2614),a=r(944),s=r(384),c=r(8122);const u="[data-nr-mask]",d=()=>{const e={mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,harvestTimeSeconds:10,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},feature_flags:[],generic_events:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},harvest:{tooManyRequestsDelay:60},jserrors:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},logging:{enabled:!0,harvestTimeSeconds:10,autoStart:!0,level:n.p_.INFO},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},performance:{capture_marks:!1,capture_measures:!1},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:o.wk,inactiveMs:o.BB},session_replay:{autoStart:!0,enabled:!1,harvestTimeSeconds:60,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){i(t)?e.mask_selector="".concat(t,",").concat(u):""===t||null===t?e.mask_selector=u:(0,a.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){i(t)?e.block_selector+=",".concat(t):""!==t&&(0,a.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,a.R)(7,t)}},session_trace:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},soft_navigations:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},spa:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},ssl:void 0,user_actions:{enabled:!0}}},l={},f="All configuration objects require an agent identifier!";function g(e){if(!e)throw new Error(f);if(!l[e])throw new Error("Configuration for ".concat(e," was never set"));return l[e]}function p(e,t){if(!e)throw new Error(f);l[e]=(0,c.a)(t,d());const r=(0,s.nY)(e);r&&(r.init=l[e])}function h(e,t){if(!e)throw new Error(f);var r=g(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},3371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>l});var n=r(8122),i=r(384),o=r(6154),a=r(9324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},u={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0},d={};function l(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!d[e])throw new Error("Runtime for ".concat(e," was never set"));return d[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");d[e]={...(0,n.a)(t,u),...c},Object.hasOwnProperty.call(d[e],"harvestCount")||Object.defineProperty(d[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=d[e])}},9324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,xv:()=>n});const n="1.274.0",i="PROD",o="CDN"},6154:(e,t,r)=>{"use strict";r.d(t,{OF:()=>c,RI:()=>i,WN:()=>d,bv:()=>o,gm:()=>a,mw:()=>s,sb:()=>u});var n=r(1863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=c&&"undefined"==typeof SharedWorker,d=((()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);Array.isArray(e)&&e.length>=2&&e[1]})(),Date.now()-(0,n.t)())},1687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>l,x3:()=>u});var n=r(7836),i=r(3606),o=r(860),a=r(2646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};d(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),g(e,t,!1),s[e].size&&f(e))}function d(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function l(e="",t="feature",r=!1){if(d(e),!e||!s[e].get(t)||r)return g(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),g(e,t)})))}function g(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)p(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function p(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},7836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>u});var n=r(384),i=r(8990),o=r(3371),a=r(2646),s=r(5607);const c="nr@context:".concat(s.W),u=function e(t,r){var n={},s={},d={},l=!1;try{l=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=g(n),c=h(e),d=c.length,l=0;l<d;l++)c[l].apply(a,r);var p=m()[s[e]];p&&p.push([f,e,r,a]);return a},get:v,listeners:h,context:g,buffer:function(e,t){const r=m();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!m()[s[e]]},debugId:r,backlog:l?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:l};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function g(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function p(e,t){n[e]=h(e).concat(t)}function h(e){return n[e]||[]}function v(t){return d[t]=d[t]||e(f,t)}function m(){return f.backlog}}(void 0,"globalEE"),d=(0,n.Zm)();d.ee||(d.ee=u)},2646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},9908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(7836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},3606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(9908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},3878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},5607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(9566).bz)()},9566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,bz:()=>a});var n=r(6154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}},2614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>u,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},1863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},5284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(7836),i=r(6154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},8990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},6389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},5289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(3878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>d,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>u,pV:()=>l});var n=r(6154),i=r(1863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function d(e,t){a()[e]=t}function l(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},2843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(3878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},3434:(e,t,r)=>{"use strict";r.d(t,{YM:()=>c});var n=r(7836),i=r(5607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],u=e[c];d(u)||(e[c]=r(u,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return d(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){u([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,d,l;try{a=this,o=[...arguments],d="function"==typeof n?n(o,a):n||{}}catch(t){u([t,"",[o,a,s],d],e)}i(r+"start",[o,a,s],d,c);try{return l=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],d,c),e}finally{i(r+"end",[o,a,l],d,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){u([t,r,n,i],e)}s=a}}}function u(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function d(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},993:(e,t,r)=>{"use strict";r.d(t,{ET:()=>o,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o="log";n.K7.logging},3969:(e,t,r)=>{"use strict";r.d(t,{TZ:()=>n,XG:()=>s,rs:()=>i,xV:()=>a,z_:()=>o});const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},6630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},6344:(e,t,r)=>{"use strict";r.d(t,{G4:()=>i});var n=r(2614);r(860).K7.sessionReplay;const i={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"};n.g.ERROR,n.g.FULL,n.g.OFF},4234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(7836),i=r(1687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},7603:(e,t,r)=>{"use strict";r.d(t,{j:()=>P});var n=r(860),i=r(2555),o=r(3371),a=r(9908),s=r(7836),c=r(1687),u=r(5289),d=r(6154),l=r(944),f=r(3969),g=r(384),p=r(6344);const h=["setErrorHandler","finished","addToTrace","addRelease","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",p.G4.RECORD,p.G4.PAUSE,"log","wrapLogger"],v=["setErrorHandler","finished","addToTrace","addRelease"];var m=r(1863),b=r(2614),y=r(993);var w=r(2646),A=r(3434);function R(e,t,r,n){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,l.R)(29);const i=function(e){return(e||s.ee).get("logger")}(e),o=(0,A.YM)(i),a=new w.y(s.P);return a.level=n.level,a.customAttributes=n.customAttributes,o.inPlace(t,[r],"wrap-logger-",a),i}function E(){const e=(0,g.pV)();h.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,l.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const x={};function _(e,t,g=!1){t||(0,c.Ak)(e,"api");const h={};var w=s.ee.get(e),A=w.get("tracer");x[e]=b.g.OFF,w.on(p.G4.REPLAY_RUNNING,(t=>{x[e]=t}));var E="api-",_=E+"ixn-";function N(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),j(E,n,!0,o||null===r?"session":void 0)(t,r)}function T(){}h.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,w),function(e,t,r={},i=y.p_.INFO){(0,a.p)(f.xV,["API/logging/".concat(i.toLowerCase(),"/called")],void 0,n.K7.metrics,e),(0,a.p)(y.ET,[(0,m.t)(),t,r,i],void 0,n.K7.logging,e)}(w,e,t,r)},h.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,w),R(w,e,t,{customAttributes:r,level:i})},v.forEach((e=>{h[e]=j(E,e,!0,"api")})),h.addPageAction=j(E,"addPageAction",!0,n.K7.genericEvents),h.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,j(E,"setPageViewName",!0)()},h.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return N(e,t,"setCustomAttribute",r);(0,l.R)(40,typeof t)}else(0,l.R)(39,typeof e)},h.setUserId=function(e){if("string"==typeof e||null===e)return N("enduser.id",e,"setUserId",!0);(0,l.R)(41,typeof e)},h.setApplicationVersion=function(e){if("string"==typeof e||null===e)return N("application.version",e,"setApplicationVersion",!1);(0,l.R)(42,typeof e)},h.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,w),w.emit("manual-start-all")}catch(e){(0,l.R)(23,e)}},h[p.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.RECORD,[],void 0,n.K7.sessionReplay,w)},h[p.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.PAUSE,[],void 0,n.K7.sessionReplay,w)},h.interaction=function(e){return(new T).get("object"==typeof e?e:{})};const S=T.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,w),g||(0,a.p)(_+"tracer",[(0,m.t)(),e,r],i,n.K7.spa,w),function(){if(A.emit((o?"":"no-")+"fn-start",[(0,m.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw A.emit("fn-err",[arguments,this,t],r),t}finally{A.emit("fn-end",[(0,m.t)()],r)}}}};function j(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,w),i&&(0,a.p)(e+t,[(0,m.t)(),...arguments],r?null:this,i,w),r?void 0:this}}function k(){r.e(296).then(r.bind(r,8778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,l.R)(27,e),w.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{S[e]=j(_,e,void 0,g?n.K7.softNav:n.K7.spa)})),h.setCurrentRouteName=g?j(_,"routeName",void 0,n.K7.softNav):j(E,"routeName",!0,n.K7.spa),h.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,w),(0,a.p)("err",[t,(0,m.t)(),!1,r,!!x[e]],void 0,n.K7.jserrors,w)},d.RI?(0,u.GG)((()=>k()),!0):k(),h}var N=r(9417),T=r(8122);const S={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},j={};var k=r(5284);const I=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let O=!1;function P(e,t={},r,n){let{init:a,info:c,loader_config:u,runtime:l={},exposed:f=!0}=t;l.loaderType=r;const p=(0,g.pV)();c||(a=p.init,c=p.info,u=p.loader_config),(0,N.xN)(e.agentIdentifier,a||{}),function(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");j[e]=(0,T.a)(t,S);const r=(0,g.nY)(e);r&&(r.loader_config=j[e])}(e.agentIdentifier,u||{}),c.jsAttributes??={},d.bv&&(c.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,c);const h=(0,N.D0)(e.agentIdentifier),v=[c.beacon,c.errorBeacon];O||(h.proxy.assets&&(I(h.proxy.assets),v.push(h.proxy.assets)),h.proxy.beacon&&v.push(h.proxy.beacon),E(),(0,g.US)("activatedFeatures",k.B),e.runSoftNavOverSpa&&=!0===h.soft_navigations.enabled&&h.feature_flags.includes("soft_nav")),l.denyList=[...h.ajax.deny_list||[],...h.ajax.block_internal?v:[]],l.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,l),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=_(e.agentIdentifier,n,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=f),O=!0}},8374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>o,K7:()=>n,P3:()=>i});const n={ajax:"ajax",genericEvents:"generic_events",jserrors:"jserrors",logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},i={[n.pageViewEvent]:1,[n.pageViewTiming]:2,[n.metrics]:3,[n.jserrors]:4,[n.spa]:5,[n.ajax]:6,[n.sessionTrace]:7,[n.softNav]:8,[n.sessionReplay]:9,[n.logging]:10,[n.genericEvents]:11},o={[n.pageViewTiming]:"events",[n.ajax]:"events",[n.spa]:"events",[n.softNav]:"events",[n.metrics]:"jserrors",[n.jserrors]:"jserrors",[n.sessionTrace]:"browser/blobs",[n.sessionReplay]:"browser/blobs",[n.logging]:"browser/logs",[n.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>"nr-rum-1.274.0.min.js",i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.274.0.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),d=0;d<u.length;d++){var l=u[d];if(l.getAttribute("src")==r||l.getAttribute("data-webpack")==t+o){s=l;break}}if(!s){c=!0;var f={296:"sha512-gkYkZDAwQ9PwaDXs2YM+rNIdRej1Ac1mupWobRJ8eahQcXz6/sunGZCKklrzi5kWxhOGRZr2tn0rEKuLTXzfAA=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var g=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(g.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=g.bind(null,s.onerror),s.onload=g.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={840:0,374:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.274.0.PROD"]=self["webpackChunk:NRBA-1.274.0.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(8374);var e=i(944),t=i(6344),r=i(9566);class n{agentIdentifier;constructor(e=(0,r.LA)(16)){this.agentIdentifier=e}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(9417);const c=Object.values(a.K7);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var d=i(7603);var l=i(1687),f=i(4234),g=i(5289),p=i(6154),h=i(384);const v=e=>p.RI&&!0===(0,s.gD)(e,"privacy.cookies_enabled");function m(e){return!!(0,h.dV)().o.MO&&v(e)&&!0===(0,s.gD)(e,"session_trace.enabled")}var b=i(6389);class y extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,l.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,b.J)((()=>{(0,l.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if(v(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(296).then(i.bind(i,3861));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(t.sharedAggregator)await t.sharedAggregator;else{t.sharedAggregator=i.e(296).then(i.bind(i,9337));const{EventAggregator:e}=await t.sharedAggregator;t.sharedAggregator=new e}if(!this.#t(this.featureName,o))return(0,l.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(296).then(i.bind(i,6103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,l.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};p.RI?(0,g.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return m(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var w=i(6630);class A extends y{static featureName=w.T;constructor(e,t=!0){super(e,w.T,t),this.importAggregator(e)}}var R=i(9908),E=i(2843),x=i(3878),_=i(782),N=i(1863);class T extends y{static featureName=_.T;constructor(e,t=!0){super(e,_.T,t),p.RI&&((0,E.u)((()=>(0,R.p)("docHidden",[(0,N.t)()],void 0,_.T,this.ee)),!0),(0,x.sp)("pagehide",(()=>(0,R.p)("winPagehide",[(0,N.t)()],void 0,_.T,this.ee))),this.importAggregator(e))}}var S=i(3969);class j extends y{static featureName=S.TZ;constructor(e,t=!0){super(e,S.TZ,t),this.importAggregator(e)}}new class extends o{constructor(t,r){super(r),p.gm?(this.features={},(0,h.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(A),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,d.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,h.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[A,T,j],loaderType:"lite"})})()})();</script> <link rel="shortcut icon" type="image/png" href="https://uploads-eu-west-1.insided.com/intercom-en/attachment/0712b557-293b-411c-8da6-fa508aaa8874_thumb.png" /> <title>Custom Bots | Community</title> <meta name="description" content="Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"> <meta property="og:title" content="Custom Bots | Community"/> <meta property="og:type" content="website" /> <meta property="og:url" content="https://community.intercom.com/workflows-7"/> <meta property="og:description" content="Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots" /> <meta property="og:image" content="https://uploads-eu-west-1.insided.com/intercom-en/attachment/abd347dc-1a1e-4075-b4e7-1b04b96a22d9_thumb.jpg"/> <meta property="og:image:secure_url" content="https://uploads-eu-west-1.insided.com/intercom-en/attachment/abd347dc-1a1e-4075-b4e7-1b04b96a22d9_thumb.jpg"/> <link rel="canonical" href="https://community.intercom.com/workflows-7" /> <link rel="next" href="https://community.intercom.com/workflows-7/index2.html" /> <style id="css-variables">@font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal } html {--borderradius-base: 4px;--config--main-border-base-color: #f1f1f1ff;--config--main-button-base-font-color: #1a1a1a;--config--main-button-base-font-family: TT Norms Pro;--config--main-button-base-font-weight: 600;--config--main-button-base-radius: 3px;--config--main-button-base-texttransform: none;--config--main-color-alert: #fc5b3fff;--config--main-color-brand: #0057ffff;--config--main-color-brand-secondary: #041527ff;--config--main-color-contrast: #2aaae1;--config--main-color-day: #f0f2f6;--config--main-color-day-dark: #ededed;--config--main-color-day-light: #fff;--config--main-color-disabled: #f1f1f1ff;--config--main-color-dusk: #a7aeb5;--config--main-color-dusk-dark: #616a73;--config--main-color-dusk-light: #d5d7db;--config--main-color-highlighted: #B0DFF3;--config--main-color-info: #fc5b3fff;--config--main-color-night: #242424ff;--config--main-color-night-inverted: #f5f5f5;--config--main-color-night-light: #2b2b2b;--config--main-color-success: #00b4d8ff;--config--main-font-base-lineheight: 1.5;--config--main-font-base-stack: TT Norms Pro;--config--main-font-base-style: normal;--config--main-font-base-weight: normal;--config--main-font-secondary: TT Norms Pro;--config--main-fonts: @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal };--config--main-header-font-weight: 600;--config-anchor-base-color: #0057ffff;--config-anchor-base-hover-color: #0057ffff;--config-avatar-notification-background-color: #0057ffff;--config-body-background-color: #ffffffff;--config-body-wrapper-background-color: transparent;--config-body-wrapper-box-shadow: 0 0 0 transparent;--config-body-wrapper-max-width: 100%;--config-button-cancel-active-background-color: rgba(237, 89, 55, 0.15);--config-button-cancel-active-border-color: #C53311;--config-button-cancel-active-color: #ed5937;--config-button-cancel-background-color: transparent;--config-button-cancel-border-color: #ed5937;--config-button-cancel-border-radius: 24px;--config-button-cancel-border-width: 2px;--config-button-cancel-box-shadow: 0 0 0 transparent;--config-button-cancel-color: #ed5937;--config-button-cancel-hover-background-color: rgba(237, 89, 55, 0.1);--config-button-cancel-hover-border-color: #DD3913;--config-button-cancel-hover-color: #ed5937;--config-button-cta-active-background-color: #fff;--config-button-cta-active-border-color: #0057ff;--config-button-cta-active-border-width: 2px;--config-button-cta-active-box-shadow: 0 0 0 transparent;--config-button-cta-active-color: #0057ff;--config-button-cta-background-color: #0057ff;--config-button-cta-border-color: #0057ff;--config-button-cta-border-radius: 24px;--config-button-cta-border-width: 2px;--config-button-cta-box-shadow: 0 0 0 transparent;--config-button-cta-color: #fff;--config-button-cta-focus-background-color: #0054f5ff;--config-button-cta-focus-border-color: #004ee6ff;--config-button-cta-focus-border-width: 2px;--config-button-cta-focus-color: #fff;--config-button-cta-hover-background-color: #fff;--config-button-cta-hover-border-color: #0057ff;--config-button-cta-hover-border-width: 2px;--config-button-cta-hover-box-shadow: 0 0 0 transparent;--config-button-cta-hover-color: #0057ff;--config-button-cta-spinner-color: #fff;--config-button-cta-spinner-hover-color: #fff;--config-button-secondary-active-background-color: #414950;--config-button-secondary-active-border-color: #414950;--config-button-secondary-active-border-width: 2px;--config-button-secondary-active-box-shadow: 0 0 0 transparent;--config-button-secondary-active-color: #fff;--config-button-secondary-background-color: #64707b;--config-button-secondary-border-color: #64707b;--config-button-secondary-border-radius: 24px;--config-button-secondary-border-width: 2px;--config-button-secondary-box-shadow: 0 0 0 transparent;--config-button-secondary-color: #fff;--config-button-secondary-focus-background-color: #020910ff;--config-button-secondary-focus-border-color: #020910ff;--config-button-secondary-focus-border-width: 2px;--config-button-secondary-focus-color: #fff;--config-button-secondary-hover-background-color: #4D565E;--config-button-secondary-hover-border-color: #4D565E;--config-button-secondary-hover-border-width: 2px;--config-button-secondary-hover-box-shadow: 0 0 0 transparent;--config-button-secondary-hover-color: #fff;--config-button-secondary-spinner-color: #fff;--config-button-secondary-spinner-hover-color: #fff;--config-button-toggle-active-background-color: rgba(42, 170, 225, 0.15);--config-button-toggle-active-border-color: #177BA6;--config-button-toggle-active-color: #2aaae1;--config-button-toggle-background-color: transparent;--config-button-toggle-border-color: #2aaae1;--config-button-toggle-border-radius: 24px;--config-button-toggle-border-width: 2px;--config-button-toggle-box-shadow: 0 0 0 transparent;--config-button-toggle-color: #2aaae1;--config-button-toggle-filled-background-color: #0057ffff;--config-button-toggle-filled-color: #fff;--config-button-toggle-filled-pseudo-color: #fff;--config-button-toggle-filled-spinner-color: #fff;--config-button-toggle-focus-border-color: #004ee6ff;--config-button-toggle-hover-background-color: rgba(42, 170, 225, 0.1);--config-button-toggle-hover-border-color: #1A8CBD;--config-button-toggle-hover-color: #2aaae1;--config-button-toggle-on-active-background-color: rgba(42, 170, 225, 0.75);--config-button-toggle-on-active-border-color: #2aaae1;--config-button-toggle-on-active-color: #fff;--config-button-toggle-on-background-color: rgba(42, 170, 225, 0.6);--config-button-toggle-on-border-color: #2aaae1;--config-button-toggle-on-border-radius: 24px;--config-button-toggle-on-border-width: 2px;--config-button-toggle-on-box-shadow: 0 0 0 transparent;--config-button-toggle-on-color: #fff;--config-button-toggle-on-hover-background-color: rgba(42, 170, 225, 0.7);--config-button-toggle-on-hover-border-color: #2aaae1;--config-button-toggle-on-hover-color: #fff;--config-button-toggle-outline-background-color: #0057ffff;--config-button-toggle-outline-color: #0057ffff;--config-button-toggle-outline-pseudo-color: #0057ffff;--config-button-toggle-outline-spinner-color: #0057ffff;--config-content-type-article-color: #fff;--config-cookie-modal-background-color: rgba(60,60,60,.9);--config-cookie-modal-color: #fff;--config-create-topic-type-icon-color: #242424ff;--config-cta-close-button-color: #a7aeb5;--config-cta-icon-background-color: #0057ffff;--config-cta-icon-check: #fff;--config-editor-comment-toolbar-background-color: #fff;--config-editor-comment-toolbar-button-color: #242424ff;--config-editor-comment-toolbar-button-hover-color: #0057ffff;--config-footer-background-color: #242424ff;--config-footer-color: #fff;--config-header-color: #041527ff;--config-header-color-inverted: #f5f5f5;--config-hero-background-position: top left;--config-hero-color: #ffffffff;--config-hero-font-weight: bold;--config-hero-stats-background-color: #fff;--config-hero-stats-counter-font-weight: bold;--config-hero-text-shadow: none;--config-input-focus-color: #0057ffff;--config-link-base-color: #242424ff;--config-link-base-hover-color: #0057ffff;--config-link-hover-decoration: none;--config-main-navigation-background-color: #ffffff;--config-main-navigation-border-bottom-color: #f1f1f1;--config-main-navigation-border-top-color: #f1f1f1;--config-main-navigation-dropdown-background-color: #fff;--config-main-navigation-dropdown-color: #1a1a1a;--config-main-navigation-dropdown-font-weight: normal;--config-main-navigation-nav-color: #041527;--config-main-navigation-nav-font-weight: normal;--config-main-navigation-nav-link-color: #041527;--config-main-navigation-search-placeholder-color: #041527ff;--config-mention-selector-hover-selected-color: #fff;--config-meta-link-font-weight: normal;--config-meta-link-hover-color: #0057ffff;--config-meta-text-color: #041527ff;--config-notification-widget-background-color: #f1f1f1ff;--config-notification-widget-color: #041527ff;--config-pagination-active-page-color: #0057ffff;--config-paging-item-hover-color: #0057ffff;--config-pill-color: #fff;--config-powered-by-insided-display: visible;--config-profile-user-statistics-background-color: #fff;--config-sharpen-fonts: true;--config-sidebar-widget-color: #041527ff;--config-sidebar-widget-font-family: TT Norms Pro;--config-sidebar-widget-font-weight: 600;--config-ssi-header-height: auto;--config-ssi-header-mobile-height: auto;--config-subcategory-hero-color: #242424ff;--config-tag-modify-link-color: #0057ffff;--config-tag-pill-background-color: #f0f2f6;--config-tag-pill-hover-background-color: #8ce3ffff;--config-tag-pill-hover-border-color: #0057ffff;--config-tag-pill-hover-color: #0057ffff;--config-thread-list-best-answer-background-color: #00b4d80d;--config-thread-list-best-answer-border-color: #00b4d8ff;--config-thread-list-mod-break-background: #0057ff0d;--config-thread-list-mod-break-border-color: #0057ffff;--config-thread-list-sticky-topic-background: #0057fff2;--config-thread-list-sticky-topic-border-color: #0057ffff;--config-thread-list-sticky-topic-flag-color: #0057ffff;--config-thread-list-topic-button-subscribe-border-width: 1px;--config-thread-list-topic-title-font-weight: bold;--config-thread-pill-answer-background-color: #00b4d8ff;--config-thread-pill-author-background-color: #0057ffff;--config-thread-pill-author-color: #fff;--config-thread-pill-question-background-color: #ffd935ff;--config-thread-pill-question-color: #fff;--config-thread-pill-sticky-background-color: #0057ffff;--config-thread-pill-sticky-color: #fff;--config-topic-page-answered-field-icon-color: #00b4d8ff;--config-topic-page-answered-field-link-color: #0057ffff;--config-topic-page-header-font-weight: 600;--config-topic-page-post-actions-active: #0057ffff;--config-topic-page-post-actions-icon-color: #a7aeb5;--config-topic-page-quote-border-color: #f1f1f1ff;--config-topic-question-color: #ffd935ff;--config-widget-box-shadow: 0 2px 4px 0 rgba(0,0,0,0.08);--config-widget-cta-background-color: #041527ff;--config-widget-cta-color: #ffffffff;--config-widget-tabs-font-weight: normal;--config-widget-tabs-forum-list-header-color: #041527ff;--config-widget-tabs-forum-list-header-hover-color: #0057ffff;--config-card-border-radius: 8px;--config-card-border-width: 0;--config-card-background-color: #F1F1F1F1;--config-card-hover-background-color: #F1F1F1F1;--config-card-hover-title-color: #0057FF;--config-card-hover-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.16);--config-card-active-background-color: #F1F1F1F1;--config-sidebar-background-color: transparent;--config-sidebar-border-color: transparent;--config-sidebar-border-radius: 3px;--config-sidebar-border-width: 1px;--config-sidebar-shadow: 0 0 0 transparent;--config-sidebar-widget-username-color: #242424ff;--config-username-hover-color: #0057ffff;--config-username-hover-decoration: none;--config-button-border-width: 2px;--config-button-border-radius: 24px;--config-button-cta-hover-border-radius: 24px;--config-button-cta-active-border-radius: 24px;--config-button-secondary-hover-border-radius: 24px;--config-button-secondary-active-border-radius: 24px;--config-button-toggle-hover-border-radius: 24px;--config-button-toggle-active-border-radius: 24px;--config-button-toggle-on-hover-border-radius: 24px;--config-button-toggle-on-active-border-radius: 24px;--config-button-cancel-hover-border-radius: 24px;--config-button-cancel-active-border-radius: 24px;--config-button-toggle-hover-border-width: 2px;--config-button-toggle-active-border-width: 2px;--config-button-toggle-on-hover-border-width: 2px;--config-button-toggle-on-active-border-width: 2px;--config-button-cancel-hover-border-width: 2px;--config-button-cancel-active-border-width: 2px;}</style> <div data-preact="shared/modules/Layout/Devtool/index" class="" data-props="{}"><undefined></undefined></div> <link href="https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/css/forum.css" id='main-css' rel="stylesheet" type="text/css" /> <script nonce="">if (!(window.CSS && CSS.supports('color', 'var(--fake-var)'))) { document.head.removeChild(document.getElementById('main-css')) document.write('<link href="/destination.css" rel="stylesheet" type="text/css"><\x2flink>'); }</script> <style> /* Note: We recommend inviting a professional web developer to work with Custom Css. Test your code on a staging environment before publishing. Please note that updates to the core platform could negatively affect your custom code. If you do not have access to a developer, inSided can provide Professional Services - please reach out to support@insided.com */ *{ font-family: "TT Norms Pro Normal" !important; } body{ font-size: 15px; font-weight: 300 !important; } .thread-list-title .thread-list-view-description { font-weight: 300; } h1{ font-family: "TT Norms Pro Normal"; font-size: 50px; } .qa-subForum-header .main-menu-trigger{ font-size:15px; } /* "FORUM SUPPORT" FONT */ .main-menu-trigger { font-size:15px; } /* PRODUCT UPDATES FONT */ .cke_panel_container, .post__content.post__content--new-editor { font-size: 16px } /* ASK YOUR QUESTION BUTTON .moveUp{ margin-top: -32px; } */ /* WELCOME PARTY HEADER */ .forum-featured-image__content{ margin-left:30%; } /* QUICK LINKS WIDGET */ .homepage-widget-container--index-10 p{ font-size: 15.5px; } /* RECENT ACTIVITY FONT */ p{ font-size: 16px; } .qa-topic-title{ font-size:18px; font-weight: 900; } /* CONNECT LEARN SHARE BANNER */ .homepage-widget-container--index-15 .text-left{ width:600px; } /* HEADER BANNER FONT */ .brand-hero .brand-hero-title { color: #000; margin: auto !important; font-size: 46px; } .qa-brand-hero-subtitle{ font-size:18px !important; line-height:34px; } .brand-hero .brand-hero-subtitle { color: #000; font-weight: 300; } .qa-page-title{ font-size: 50px; } /* QUICK LINK IMAGES */ .widget-container--index-6 .quicklink__title{ text-align: center; margin-top:-40px; padding-left:10%; } /* HIDE PRODUCT AREA */ .featured-topic__product-area{ display: none; } .widget-container--index-6 .card-widget-title{ font-size: 17px; text-align: center; margin-top: -13px; height: 14px; } .widget-container--index-6 .quicklink__hero.padding__icon { margin-top: -10px; width:60px; background-size: 32px !important; } .box--user-activities .tabs--spaced .sections__nav .tabs--nav__container .tabs--nav{ background-color: #00B4D8; } .box--user-activities{ padding: 0px; } /* ASK YOUR QUESTION BUTTON */ .product-box{ border-radius: 10px; border: 1px solid #d5d6da; margin-top: -60px; padding-left: 25px; padding-top: 20px; } .product{ border-radius: 10px; width: 250px; margin:auto; } .Sidebarmodule{ margin:auto; } .tabs__item tabs__item--M qa-tab{ color: #FFFFFF; } /* SEARCH INPUT */ input[type=search].search-box__input { border: 1px solid #000; } /* TAGS */ .tag--pill { background-color:#FFFF; color: #000000 !important; border: 1px solid #081d34;} /* TABS WIDGET */ .tabs--nav { background-color: #081d34; } /* RECENT ACTIVITY NAV */ .qa-tabs-menu { padding: 5px 10px !important; } .tabs__item a { color: white !important; } /* HIDE VIEW COUNTER */ .topic-view_footer { display: none; } .post-meta__container { display: none; } .event-item__attendees { display: none; } /* HIDE COUNT */ .featured-topic__product-area-count{ display: none; } /* DID YOU KNOW BANNER */ .widget-container--index-8 h2{ padding-top: 30px; } .widget-container--index-8 p{ padding-bottom: 30px; } .widget-container--index-6 .featured-topic__heading{ text-align: left; margin-bottom: 5px; } /* QUICK LINKS */ .quicklink__box{ border: 1px solid #d5d6da; border-radius: 8px !important; } iframe#twitter-widget-0 { border: 1px solid #d5d6da !important; border-radius: 8px !important; } /* RESPONSIVE */ @media (max-width: 320px) { .qa-brand-hero-subtitle{ font-size:12px!important; } } @media (max-width: 386px) { .brand-hero .brand-hero-title { font-size: 30px; line-height: 20px;} .qa-brand-hero-subtitle{ font-size:14px!important; } } @media (max-width: 388px) { .brand-hero .brand-hero-title { font-size: 32px; line-height: 20px; } .qa-brand-hero-subtitle{ font-size:12px; } } @media (max-width: 450px){ .brand-hero .brand-hero-title { margin-top: 3px; } .qa-brand-hero-subtitle{ font-size:15px; padding:10px; } .homepage-widget-container--index-5{ display:none; } } @media (max-width: 488px) { .brand-hero .brand-hero-title { padding-top: 2px; font-size: 40px; line-height:40px; padding-bottom: 2px; } .qa-brand-hero-subtitle{ font-size:18px; line-height: 35px; } } @media (max-width: 420px) { .custom-hero-banner { height: 200px; padding-top: 40px; } @media (min-width: 768px) { .body-wrapper .quicklink__hero.padding__icon { background-size: auto 40px; float: left; } } @media (min-width: 768px) { .body-wrapper .padding__icon, .quicklink__box__novisual, .quicklink__hero { height: 90px; width: 56px; margin-top: 0; } } @media (max-width: 1024px) { .widget---leaderboard_points { margin-top: 32px; } } /* WIDGET IMAGES */ .featured-topic .quicklink__url { display: block !important; } /* WIDGET BODY */ .body-wrapper .quicklink__title { padding: 12px 12px 4px 12px; } /* FEATURED TOPIC IMAGE HEIGHT*/ .featured-topic--full-width .featured-topic__hero { height: 100%; width: 100%; } /* WIDGETS */ .featured-topic__heading { min-height: 3em; } .featured-topic--full-width .featured-topic__url figure { height: 100%; } /* BANNER */ .qa-banner-container.banner-container { height: { height: 90px; width: 56px; margin-top: 0; } </style> </head> <body id="customcss" class="twig_site-forum category-page category-7"> <div data-preact="destination/modules/Accessibility/SkipToContent/SkipToContent" class="" data-props="{}"><a href="#main-content-target" class="skip-to-content-btn" aria-label="Skip to main content">Skip to main content</a></div>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WB899HL" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <div id="community-id" data-data=intercom-en ></div> <div id="device-type" data-data=desktop ></div> <main id='root' class='body-wrapper'> <div data-preact="mega-menu/index" class="" data-props="{"logo":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/cd04e181-5fa0-46a9-8078-22f4bd2d1825_thumb.png","newTopicURL":"\/topic\/new","groupCount":8,"communityCategories":[],"communityCategoriesV2":[{"id":1,"type":0,"title":"News & Updates","description":"-","thumbnailImage":"e3f57494-86a5-4725-b9ba-0cada26b432c_thumb.png","parentId":null,"isContainer":true,"children":[{"id":2,"type":0,"title":"News & Updates","description":"Read the latest news & updates from the Interconnected team.","thumbnailImage":null,"parentId":1,"isContainer":false,"children":[],"visibleTopicsCount":1,"url":"https:\/\/community.intercom.com\/news-updates-2"}],"visibleTopicsCount":1,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/community.intercom.com\/news-updates-1"},{"id":5,"type":0,"title":"Product Area","description":" ","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":11,"type":0,"title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features","thumbnailImage":null,"parentId":5,"isContainer":false,"children":[],"visibleTopicsCount":685,"url":"https:\/\/community.intercom.com\/messages-series-11"},{"id":9,"type":0,"title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox","thumbnailImage":null,"parentId":5,"isContainer":false,"children":[],"visibleTopicsCount":563,"url":"https:\/\/community.intercom.com\/conversations-9"},{"id":6,"type":0,"title":"Article Help Center","description":"Scale your support and answer questions faster with your Intercom Help Center","thumbnailImage":null,"parentId":5,"isContainer":false,"children":[],"visibleTopicsCount":386,"url":"https:\/\/community.intercom.com\/article-help-center-6"},{"id":7,"type":0,"title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots","thumbnailImage":null,"parentId":5,"isContainer":false,"children":[],"visibleTopicsCount":412,"url":"https:\/\/community.intercom.com\/workflows-7"},{"id":15,"type":0,"title":"Surveys","description":"Use Intercom Surveys to capture customer feedback and use it to create a better customer experience","thumbnailImage":null,"parentId":5,"isContainer":false,"children":[],"visibleTopicsCount":60,"url":"https:\/\/community.intercom.com\/surveys-15"},{"id":10,"type":0,"title":"Product Tours","description":"Show your customers the way to success with Intercom's interactive Product Tours","thumbnailImage":null,"parentId":5,"isContainer":false,"children":[],"visibleTopicsCount":244,"url":"https:\/\/community.intercom.com\/product-tours-10"},{"id":8,"type":0,"title":"Messenger","description":"Intercom's fully customizable Messenger, providing customers with in-context engagement.","thumbnailImage":null,"parentId":5,"isContainer":false,"children":[],"visibleTopicsCount":428,"url":"https:\/\/community.intercom.com\/messenger-8"},{"id":14,"type":0,"title":"Contacts & Companies","description":"Track your customers in the Intercom platform for better relationships","thumbnailImage":null,"parentId":5,"isContainer":false,"children":[],"visibleTopicsCount":178,"url":"https:\/\/community.intercom.com\/contacts-companies-14"},{"id":59,"type":0,"title":"Fin AI Agent","description":"Intercom\u2019s breakthrough AI chatbot, built on GPT-4","thumbnailImage":null,"parentId":5,"isContainer":false,"children":[],"visibleTopicsCount":53,"url":"https:\/\/community.intercom.com\/fin-ai-agent-59"},{"id":70,"type":0,"title":"Tickets","description":"Intercom\u2019s tickets are optimized for team collaboration and real-time customer updates","thumbnailImage":null,"parentId":5,"isContainer":false,"children":[],"visibleTopicsCount":40,"url":"https:\/\/community.intercom.com\/tickets-70"},{"id":72,"type":0,"title":"Fin AI Copilot","description":"Intercom\u2019s Fin AI Copilot gives every support agent a personal AI assistant.","thumbnailImage":null,"parentId":5,"isContainer":false,"children":[],"visibleTopicsCount":1,"url":"https:\/\/community.intercom.com\/fin-ai-copilot-72"}],"visibleTopicsCount":3050,"containerCategoriesCount":0,"contentCategoriesCount":11,"url":"https:\/\/community.intercom.com\/product-area-5"},{"id":20,"type":0,"title":"Popular Topics","description":"-","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":22,"type":0,"title":"Settings, Security & Permissions","description":"Set your team up for success with permissions and roles in Intercom","thumbnailImage":null,"parentId":20,"isContainer":false,"children":[],"visibleTopicsCount":111,"url":"https:\/\/community.intercom.com\/settings-security-permissions-22"},{"id":25,"type":0,"title":"Apps & Integrations","description":"Learn about Intercom's app store, adding apps to your workspace and building your own custom apps","thumbnailImage":null,"parentId":20,"isContainer":false,"children":[],"visibleTopicsCount":504,"url":"https:\/\/community.intercom.com\/apps-integrations-25"},{"id":37,"type":0,"title":"Workspace Data Management","description":" ","thumbnailImage":null,"parentId":20,"isContainer":false,"children":[],"visibleTopicsCount":15,"url":"https:\/\/community.intercom.com\/workspace-data-management-37"},{"id":21,"type":0,"title":"Reporting","description":"Measure the performance of your teams, messages, articles and automations","thumbnailImage":null,"parentId":20,"isContainer":false,"children":[],"visibleTopicsCount":169,"url":"https:\/\/community.intercom.com\/reporting-21"},{"id":23,"type":0,"title":"API & Webhooks","description":"Get more out of Intercom using our API and webhooks","thumbnailImage":null,"parentId":20,"isContainer":false,"children":[],"visibleTopicsCount":490,"url":"https:\/\/community.intercom.com\/api-webhooks-23"},{"id":26,"type":0,"title":"Intercom Mobile App","description":"Reply to your customers on the go with Intercom's mobile app","thumbnailImage":null,"parentId":20,"isContainer":false,"children":[],"visibleTopicsCount":35,"url":"https:\/\/community.intercom.com\/intercom-mobile-app-26"},{"id":24,"type":0,"title":"Mobile SDKs","description":"Engage users of your mobile app with an onboarding and support experience powered by Intercom","thumbnailImage":null,"parentId":20,"isContainer":false,"children":[],"visibleTopicsCount":392,"url":"https:\/\/community.intercom.com\/mobile-sdks-24"},{"id":28,"type":0,"title":"Customer FAQ","description":" ","thumbnailImage":null,"parentId":20,"isContainer":false,"children":[],"visibleTopicsCount":81,"url":"https:\/\/community.intercom.com\/customer-faq-28"},{"id":27,"type":0,"title":"Intercom Community","description":"A place where you can ask questions, share knowledge, and get to know other Intercom customers","thumbnailImage":null,"parentId":20,"isContainer":false,"children":[],"visibleTopicsCount":112,"url":"https:\/\/community.intercom.com\/intercom-community-27"},{"id":38,"type":0,"title":"Third-Party Apps & Plugins","description":" We\u2019re proud to have an ever-growing community of partners building amazing apps that help you get even more from Intercom","thumbnailImage":null,"parentId":20,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/community.intercom.com\/third-party-apps-plugins-38"},{"id":69,"type":0,"title":"Post-Event Q&A","description":"Ask questions and get answers following the Intercom Events","thumbnailImage":null,"parentId":20,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/community.intercom.com\/post-event-q-a-69"}],"visibleTopicsCount":1929,"containerCategoriesCount":0,"contentCategoriesCount":11,"url":"https:\/\/community.intercom.com\/popular-topics-20"},{"id":39,"type":0,"title":"Tips from the Intercom Team","description":" ","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":43,"type":0,"title":"Getting started with Intercom","description":" ","thumbnailImage":null,"parentId":39,"isContainer":false,"children":[],"visibleTopicsCount":12,"url":"https:\/\/community.intercom.com\/getting-started-with-intercom-43"},{"id":44,"type":0,"title":"Tips for Developers","description":" ","thumbnailImage":null,"parentId":39,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/community.intercom.com\/tips-for-developers-44"},{"id":45,"type":0,"title":"Intercom for Human Support","description":" ","thumbnailImage":null,"parentId":39,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/community.intercom.com\/intercom-for-human-support-45"},{"id":46,"type":0,"title":"Intercom for Automated Support","description":" ","thumbnailImage":null,"parentId":39,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/community.intercom.com\/intercom-for-automated-support-46"}],"visibleTopicsCount":35,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/community.intercom.com\/tips-from-the-intercom-team-39"},{"id":29,"type":0,"title":"Tips from Expert Users","description":" ","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":34,"type":0,"title":"Getting started with Intercom","description":" ","thumbnailImage":null,"parentId":29,"isContainer":false,"children":[],"visibleTopicsCount":1,"url":"https:\/\/community.intercom.com\/getting-started-with-intercom-34"},{"id":35,"type":0,"title":"Use Intercom like a PRO","description":" ","thumbnailImage":null,"parentId":29,"isContainer":false,"children":[],"visibleTopicsCount":2,"url":"https:\/\/community.intercom.com\/use-intercom-like-a-pro-35"},{"id":36,"type":0,"title":"Apps & Integrations","description":" ","thumbnailImage":null,"parentId":29,"isContainer":false,"children":[],"visibleTopicsCount":1,"url":"https:\/\/community.intercom.com\/apps-integrations-36"}],"visibleTopicsCount":4,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/community.intercom.com\/tips-from-expert-users-29"},{"id":40,"type":0,"title":"Welcome","description":" ","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":41,"type":0,"title":"New Members","description":" ","thumbnailImage":null,"parentId":40,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/community.intercom.com\/new-members-41"},{"id":42,"type":0,"title":"Expert Users","description":"All Expert Program resources and articles - in one place.","thumbnailImage":null,"parentId":40,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/community.intercom.com\/expert-users-42"},{"id":76,"type":0,"title":"Expert Program Q&A","description":"Have any questions about the Expert Program? Ask here ","thumbnailImage":null,"parentId":40,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/community.intercom.com\/expert-program-q-a-76"},{"id":77,"type":0,"title":"Expert Profiles","description":"The space where Community Experts showcase their experience and skills","thumbnailImage":null,"parentId":40,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/community.intercom.com\/expert-profiles-77"}],"visibleTopicsCount":8,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/community.intercom.com\/welcome-40"}],"knowledgeBaseCategories":[],"knowledgeBaseCategoriesV2":[{"id":57,"type":1,"title":"Placeholder","description":" ","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":58,"type":1,"title":" ","description":" ","thumbnailImage":null,"parentId":57,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/community.intercom.com\/-58"}],"visibleTopicsCount":0,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/community.intercom.com\/placeholder-57"}],"communityCustomerTitle":"intercom-en","ssoLoginUrl":"","items":[{"key":"community","visibility":true,"name":"Community"},{"key":"custom","visibility":true,"name":"Help Center","url":"https:\/\/www.intercom.com\/help\/en\/?on_pageview_event=nav","external":true},{"key":"custom","name":"Academy","visibility":true,"url":"https:\/\/academy.intercom.com\/?on_pageview_event=nav","external":true},{"key":"custom","visibility":true,"name":"Resources","url":"https:\/\/www.intercom.com\/resources?on_pageview_event=nav","external":true},{"key":"knowledgeBase","visibility":false,"name":"User Tips"},{"key":"group","visibility":false,"name":"Groups","url":"\/groups"},{"key":"custom","visibility":true,"name":"Developer Hub","url":"https:\/\/developers.intercom.com\/?on_pageview_event=nav","external":true},{"key":"custom","visibility":true,"name":"Partner Hub","url":"https:\/\/www.intercom.com\/partner\/services-program?on_pageview_event=service_partner_program_footer","external":true},{"key":"productUpdates","name":"News & Updates","visibility":false,"url":"\/product-updates"},{"key":"ideation","visibility":false,"name":"Ideas","url":"\/ideas"},{"key":"event","visibility":false,"name":"Events","url":"\/events"}],"searchInfo":{"isFederatedSalesforceSearch":false,"isFederatedSkilljarSearch":true,"isFederatedFreshdeskSearch":false,"category":null,"isParentCategory":null,"isExtendableSearch":null},"permissions":{"ideation":false,"productUpdates":true},"enabledLanguages":[{"id":"065312c1-c9f0-72ed-8000-5cad0147517b","code":"en","iso":"en-us","locale":"en_US","name":"English","isEnabled":true,"isDefault":true,"isPublished":true}],"publishedLanguages":[],"selectedLanguage":"en","isSpacesOnly":false,"phrases":{"Common":{"main.navigation.menu_label":"Menu","nav.title.forum.overview":"Home","nav.title.forum.recent.activity":"Recently active topics","nav.title.forum.activity.last.visit":"Active since last visit","nav.title.forum.unanswered.questions":"Unanswered questions","bb.spoiler.show-content":"Show content","bb.spoiler.hide-content":"Hide content","wrote":"wrote","js.attachments.place_in_text":"Place in text","js.attachments.show_as_attachment":"Show as attachment","js.attachments.delete":"Delete","js.uploader.error_file_type":"Sorry, we couldn't upload your file because we don't support that file type. Supported file types: {allowed_files_type}","js.uploader.error_file_size":"Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}","content_type.label.idea":"Idea","js.uploader.error_on_upload":"Something went wrong, please check your link and try again."},"Forum":{"nav.title.knowledgebase":"User Tips overview","nav.title.knowledgebase.overview":"User Tips overview","nav.title.community":"Intercom Community","live.search.placeholder":"Search or ask a question","live.search.search.text":"Search:","live.search.no.result.found.text":"No results found for:","live.search.trending.text":"Trending","live.search.ask.question":"Ask a question ","live.search.view.all":"View all","topic.form.type.discussion.label":"Conversation","content_type.label.article":"Article","content_type.label.question":"Question","answered.mark.title":"Solved","ask.question.title":"Ask question","ask.question.title.description":"Start your question with 'What', 'How' etc and phrase it like a question.","ask.question.optional.description":"Add description (optional)","cancel":"Cancel","create":"Create","title":"Title","Choose your subject":"Choose your subject","post.textarea.label":"Description","topic.editor.subforum.title":"Category","topic.first.reply.placeholder.textarea":"Add as many details as possible, by providing details you\u2019ll make it easier for others to reply","wysiwyg.h1.btn.title":"Large heading","wysiwyg.h3.btn.title":"Small heading","wysiwyg.embed.btn.title":"Embed media","wysiwyg.video_embed.btn.title":"Video embed","Save":"Save","Cancel":"Cancel","wysiwyg.submenu.title":"More options","wysiwyg.features.links.text_input":"Text","wysiwyg.features.links.link_input":"URL","wysiwyg.features.links.link_input.placeholder":"Paste a link","wysiwyg.modals.embed.title":"Embed media","wysiwyg.modals.embed.placeholder":"Paste a link to embed media. Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.","wysiwyg.modals.embed.submit":"Insert","wysiwyg.features.links.link_button":"Save","Upload image":"Upload image","o_embed.error.error_no_url":"Missing embed URL","o_embed.error.error_not_valid_url":"URL provided is not valid","o_embed.error.error_service_not_supported":"The provided domain is not supported","o_embed.error.error_not_retrieved":"Embed data could not be retrieved"},"Control":{"editor.controls.quote":"Quote","editor.controls.spoiler":"Spoiler","editor.controls.code":"Code","editor.controls.url":"Url"}},"searchRevamp":false,"aiSearchSummary":false,"selectedTemplate":0}"><section class="main-navigation--wrapper header-navigation"><div class="main-navigation-sitewidth"><div class="header-navigation_logo-wrapper"><a target="_self" href="/" class="header-navigation_logo-anchor" track="[object Object]"><img class="header-navigation_logo" src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/cd04e181-5fa0-46a9-8078-22f4bd2d1825_thumb.png" title alt="intercom-en Logo" /></a></div><div class="header-navigation-items-wrapper"><div class="header-navigation-items_and_search"><div class="header-navigation-items_and_search-inner"><nav role="navigation"><ul class="header-navigation-items_menu"><li class="header-navigation_list-item main-menu" track="[object Object]"><div class="dropdown-container"><button id="community-categories" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <span style="display: flex; align-items: center;" class="main-menu-trigger"><span>Community</span><svg aria-hidden="true" width="16" height="16" class viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 8.58997L12 13.17L16.59 8.58997L18 9.99997L12 16L6 9.99997L7.41 8.58997Z" fill="currentColor"></path></svg></span></button><ul aria-labelledby="community-categories" Component="ul" tabIndex="-1" role="menu" class="dropdown dropdown--forums-overview is-hidden"><li aria-hidden="true" class="arrow is-hidden-S"></li><li class="main-menu-list--overflow-scroll"><ul class="main-menu-list main-menu-list--quicklinks"><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-2667-item-0" role="option"><a track="[object Object]" href="/community" class="main-menu-link link--text"></a></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-2667-item-1" role="option"><a track="[object Object]" href="/search/activity/recent" class="main-menu-link link--text">Recently active topics</a></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-2667-item-2" role="option"><a track="[object Object]" href="/search/activity/unanswered" class="main-menu-link link--text">Unanswered questions</a></li></ul></li></ul></div></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-help-center" href="https://www.intercom.com/help/en/?on_pageview_event=nav" target="_blank" rel="noreferrer">Help Center</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-academy" href="https://academy.intercom.com/?on_pageview_event=nav" target="_blank" rel="noreferrer">Academy</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-resources" href="https://www.intercom.com/resources?on_pageview_event=nav" target="_blank" rel="noreferrer">Resources</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-developer-hub" href="https://developers.intercom.com/?on_pageview_event=nav" target="_blank" rel="noreferrer">Developer Hub</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-partner-hub" href="https://www.intercom.com/partner/services-program?on_pageview_event=service_partner_program_footer" target="_blank" rel="noreferrer">Partner Hub</a></li></ul></nav><div class="header-navigation-items_hamburger"><div class="slider-menu"><span class="slider-trigger"><svg width="24" height="24" viewBox="0 0 24 24" fill="none"><path d="M3 18H21V16H3V18ZM3 13H21V11H3V13ZM3 6V8H21V6H3Z" fill="currentColor"></path></svg></span><span></span></div></div><div class="header-navigation_logo-wrapper is-hidden-L"><a target="_self" href="/" class="header-navigation_logo-anchor" track="[object Object]"><img class="header-navigation_logo" src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/cd04e181-5fa0-46a9-8078-22f4bd2d1825_thumb.png" title alt="intercom-en Logo" /></a></div></div></div></div><section class="main-navigation--nav-buttons-wrapper" data-view="MainNavigation"><ul><li class="main-navigation--language-switcher"></li><li class="is-hidden-S"><a href="/topic/new" data-track="{"trigger":"navigation","type":"Topic Initiated"}" data-ga-track="{"eventCategory":"Homepage","eventAction":"Create topic clicked","eventLabel":{"Position":"Navigation"}}" class="menu-create-topic qa-menu-create-topic btn btn--cta" role="button" title><span aria-hidden="true" class="header-navigation-button-icon"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class><path d="M19 13H13V19H11V13H5V11H11V5H13V11H19V13Z"></path></svg></span><span></span></a></li><li><a role="button" href="#" class="header-login-button qa-header-login-button btn btn--secondary"><span aria-hidden="true" class="header-navigation-button-icon"><svg width="16" height="16" viewBox="0 0 24 24" fill="none"><path d="M12 12C14.21 12 16 10.21 16 8C16 5.79 14.21 4 12 4C9.79 4 8 5.79 8 8C8 10.21 9.79 12 12 12ZM12 14C9.33 14 4 15.34 4 18V20H20V18C20 15.34 14.67 14 12 14Z" fill="currentColor"></path></svg></span><span></span></a></li></ul></section></div></section></div> <div class="sitewidth flash-message-wrapper"> <div class="col"> <div class="module templatehead"> </div> </div> </div> <div data-preact="widget-notification/FeaturedTopicsWrapper" class="" data-props="{"widget":"featuredBanner"}"></div> <div data-preact="topic-banner/TopicBanner" class="widget--notification qa-widget-notification custom-notification" data-props="{"serverSideProps":{"topicIds":[{"id":6853,"title":"Merge conversations & tickets- Beta available \ud83e\udd29","url":"\/topic\/show?tid=6853&fid=None","type":"productUpdate"}]},"selectedTopic":{"id":6853,"title":"Merge conversations & tickets- Beta available \ud83e\udd29","content":"<section class=\"callout callout-blue\"><div><div><div><div><p><strong>Update \ud83d\udca1<\/strong><br \/>\u00a0<\/p><p>The Merge Conversations &amp; Tickets feature is now in Beta again and our product team is happy to help you get access to it \ud83e\udd29<br \/><br \/>Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">relevant article outlining how the feature works today<\/a>.<\/p><p>Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.<br \/><br \/>Click the link below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">check out this article<\/a>.<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":5,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/a25e1969-adff-49ad-9a06-f668f364bb2b_thumb.png","url":"https:\/\/community.intercom.com\/product-updates\/merge-conversations-tickets-beta-available-6853","lastActivityAt":"2024-11-14T22:41:52+00:00","publishedAt":"2024-03-14T15:44:59+00:00","contentType":"productUpdate","replyCount":71,"views":3779,"productAreas":[],"label":""},"config":{"selectedTopic":{"id":6853,"title":"Merge conversations & tickets- Beta available \ud83e\udd29","content":"<section class=\"callout callout-blue\"><div><div><div><div><p><strong>Update \ud83d\udca1<\/strong><br \/>\u00a0<\/p><p>The Merge Conversations &amp; Tickets feature is now in Beta again and our product team is happy to help you get access to it \ud83e\udd29<br \/><br \/>Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">relevant article outlining how the feature works today<\/a>.<\/p><p>Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.<br \/><br \/>Click the link below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">check out this article<\/a>.<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":5,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/a25e1969-adff-49ad-9a06-f668f364bb2b_thumb.png","url":"https:\/\/community.intercom.com\/product-updates\/merge-conversations-tickets-beta-available-6853","lastActivityAt":"2024-11-14T22:41:52+00:00","publishedAt":"2024-03-14T15:44:59+00:00","contentType":"productUpdate","replyCount":71,"views":3779,"productAreas":[],"label":""}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.intercom.com/product-updates/merge-conversations-tickets-beta-available-6853"></a><div id="banner-data" class="box banner-notification notification"><div class="box__content box__pad"><p class="notification-title"><span class="notification-link">Merge conversations & tickets- Beta available 🤩</span></p><span class="thread-meta-item"><div class="avatar avatar avatar--S" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/diana-tripac-9713" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/b4de68df-5469-4d45-bb4f-27fa16c34fed.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/b4de68df-5469-4d45-bb4f-27fa16c34fed.png" style="width: 100%;" title alt="Diana Tripac" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><span class="notification-link"><span class="thread-meta-item__date">8 months ago</span></span></span></div></div></div></div></div></section></div> <div data-preact="widget-breadcrumb/Breadcrumb" class="" data-props="{"breadcrumbData":[{"url":"\/","title":"Home"},{"url":"\/community","title":" Forum Support overview"},{"url":"\/product-area-5","title":"Product Area"},{"url":"\/workflows-7","title":"Workflows"}]}"><div class="sitewidth breadcrumb-container"><div class="col main-navigation--breadcrumb-wrapper widget--breadcrumb"><ul class="breadcrumb"><li class="breadcrumb-item qa-breadcrumb-community"><a class="breadcrumb-item-link" href="/"><i class="icon icon--caret-left is-visible-S"></i>Home</a><i class="icon icon--caret-right"></i></li><li class="breadcrumb-item qa-breadcrumb-category"><a class="breadcrumb-item-link" href="/community"><i class="icon icon--caret-left is-visible-S"></i> Forum Support overview</a><i class="icon icon--caret-right"></i></li><li class="breadcrumb-item qa-breadcrumb-forum"><a class="breadcrumb-item-link" href="/product-area-5"><i class="icon icon--caret-left is-visible-S"></i>Product Area</a><i class="icon icon--caret-right"></i></li><li class="breadcrumb-item qa-breadcrumb-topic"><span class="current"><i class="icon icon--caret-left is-visible-S"></i>Workflows</span><i class="icon icon--caret-right"></i></li></ul></div></div></div> <div class="thread-list-title qa-subForum-header "> <div class="sitewidth"> <h1 class="thread-list-view-title thread-subforum-title qa-page-title">Workflows</h1> <p class="thread-list-view-description qa-subforum-description">Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots</p> <div class='searchbar-in-hero'> <form method="get" action="/search"> <div class="searchbox searchbox--large qa-search-area"> <div class="searchbox__input qa-menu-search-input "> <div class="algolia-search--forum algolia-search" data-preact="algolia/components/Search" data-props='{"isUserGuest":true,"isFederatedSalesforceSearch":false,"isFederatedSkilljarSearch":true,"isFederatedFreshdeskSearch":false,"isAlgoliaAnswersActive":false,"searchInContentCategories":[7],"groupId":null,"aiSearchSummary":false,"phrases":{"Forum":{"live.search.placeholder":"Search or ask a question","live.search.search.text":"Search:","show.results":"Show results","advanced.search.filters":"Filters","live.search.no.result.found.text":"No results found for:","live.search.trending.text":"Trending","live.search.ask.question":"Ask a question ","live.search.view.all":"View all","topic.form.type.discussion.label":"Conversation","content_type.label.article":"Article","content_type.label.question":"Question","answered.mark.title":"Solved","ask.question.title":"Ask question","ask.question.title.description":"Start your question with 'What', 'How' etc and phrase it like a question.","ask.question.optional.description":"Add description (optional)","cancel":"Cancel","create":"Create","title":"Title","Choose your subject":"Choose your subject","post.textarea.label":"Description","topic.editor.subforum.title":"Category","topic.first.reply.placeholder.textarea":"Add as many details as possible, by providing details you\u2019ll make it easier for others to reply","wysiwyg.h1.btn.title":"Large heading","wysiwyg.h3.btn.title":"Small heading","wysiwyg.embed.btn.title":"Embed media","wysiwyg.video_embed.btn.title":"Video embed","Save":"Save","Cancel":"Cancel","wysiwyg.submenu.title":"More options","wysiwyg.features.links.text_input":"Text","wysiwyg.features.links.link_input":"URL","wysiwyg.features.links.link_input.placeholder":"Paste a link","wysiwyg.modals.embed.title":"Embed media","wysiwyg.modals.embed.placeholder":"Paste a link to embed media. Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.","wysiwyg.modals.embed.submit":"Insert","wysiwyg.features.links.link_button":"Save","Upload image":"Upload image","o_embed.error.error_no_url":"Missing embed URL","o_embed.error.error_not_valid_url":"URL provided is not valid","o_embed.error.error_service_not_supported":"The provided domain is not supported","o_embed.error.error_not_retrieved":"Embed data could not be retrieved","vraag":"Question","advanced.search.show.more.topics":"Show {number} results","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Answered","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity","live.searchv2.no.result.title":"No search results","live.searchv2.no.result.text":"We couldn't find anything related to your query. Try typing a different one.","live.searchv2.footer.press":"Press","live.searchv2.footer.enter":"Enter","live.searchv2.footer.text":"to see the AI summary and all results for your query","live.searchv2.recents":"Recents"},"Control":{"editor.controls.quote":"Quote","editor.controls.spoiler":"Spoiler","editor.controls.code":"Code","editor.controls.url":"Url"},"Common":{"advanced.search.filter.clear.all":"Clear all","bb.spoiler.show-content":"Show content","bb.spoiler.hide-content":"Hide content","wrote":"wrote","js.attachments.place_in_text":"Place in text","js.attachments.show_as_attachment":"Show as attachment","js.attachments.delete":"Delete","js.uploader.error_file_type":"Sorry, we couldn't upload your file because we don't support that file type. Supported file types: {allowed_files_type}","js.uploader.error_file_size":"Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}","content_type.label.idea":"Idea","js.uploader.error_on_upload":"Something went wrong, please check your link and try again."}}}'><div><input type="search" placeholder="Search or ask a question" class="search-box__input"></div></div> </div> </div> </form> </div> </div> </div> <section class="full-width Template-brand-stats custom-stats-bar"> <div class="stats-bar p-v qa-stats-bar"> <div class="sitewidth"> <div class="col"> <ul class="list list--stats-bar qa-stats-bar"> <li class="list__item"> <strong>412</strong> <span>Topics</span> </li> <li class="list__item"> <strong>882</strong> <span>Replies</span> </li> </ul>  <div data-view="Tooltip" class="tooltip tooltip--day forum-subscribe-button"> <button class="btn--toggle qa-forum-subscribe-button js-tooltip-trigger tooltip-trigger js-tooltip-trigger" data-component="subscribe" data-data='{ "isGuest": 1, "url": "/subscribers/subforum/7", "strings": { "subscribed": "Unsubscribe", "unsubscribed": "Follow" } }'> </button> <div class="tooltip__content tooltip__content--subscribe js-tooltip-content"> When you subscribe we will email you when there is a new topic in this category </div> </div> </div> </div> </div> </section> <div class="sitewidth"> <div class="col col--main has--side qa-div-main widget-wrapper"> <div data-preact="content-curation/forum/TopicList" data-props="{"isKnowledgeBase":false,"phrases":{"Forum":{"Topic|Topics":"Topic|Topics","Reply|Replies":"Reply|Replies","Solved":"Answered","Badges":"Badges","About":"About","member.profile.no.badges":"{username} did not receive any badges yet.","knowledge.base.topic.metadata.question":"Question by","knowledge.base.topic.metadata.answer":"Answered by","knowledge.base.topic.metadata.idea":"Idea by","knowledge.base.topic.metadata.discussion":"Discussion by","knowledge.base.topic.metadata.article":"Article by","knowledge.base.topic.metadata.productUpdate":"Product Update by"}},"cdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","forumId":7,"showExpandButton":true,"showHeader":true}"></div> <div class="list-widget-wrapper"> <header class="list__items--header qa-list-menu"> <div class="list__items--header-heading qa-thread-list-count"> 412 Topics </div> <nav class="list__items--sort qa-subforum-sort-dropdown"> <div class="dropdown-links thread-list-dropdown qa-dropdown-sorting" data-helper="class-toggle" data-data='{"toggleClass": "open", "rootIsTrigger": true, "removeOnGlobal": true}'> <div class="dropdown-links__active-item"> Recently active </div> <div class="js-no-trigger dropdown-links__container"> <a class="dropdown-links__item-link" href="/workflows-7?sort=replycount.desc">Most replies</a> <a class="dropdown-links__item-link" href="/workflows-7?sort=views.desc">Most views</a> <a class="dropdown-links__item-link" href="/workflows-7?sort=dateline.desc">Newest first</a> </div> </div> </nav> </header> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25837,"author":{"id":18508,"url":"\/members\/tysonharry-18508","name":"tysonharry","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I'm looking for best practices, specific triggers, and action ideas to bring back users who haven\u2019t interacted with our product in a while. <a href=\"https:\/\/utilitechinfo.com\/\" rel=\"nofollow ugc\">checkout<\/a> Should I focus on email campaigns, in-app messages, or a mix of both? Any examples of successful re-engagement workflows would be greatly appreciated!\"<\/p>","url":"\/workflows-7\/how-to-create-a-workflow-for-re-engaging-inactive-customers-8520?postid=25837#post25837","creationDate":"2024-11-27T11:08:15+0000","relativeCreationDate":"2 hours ago"},"isTopicUnread":true,"privateId":6534,"id":8520,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/how-to-create-a-workflow-for-re-engaging-inactive-customers-8520","title":"How to create a workflow for re-engaging inactive customers?","lastPost":{"id":25842,"author":{"id":1935,"url":"\/members\/milan-1935","name":"Milan","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/38e97707-c520-4ab2-b6c3-b80433e66092.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":5,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"18508\">@tysonharry<\/user-mention>\u00a0hi!<\/p><p>\u00a0<\/p><p>So, if they are inactive it does not make much sense sending them chat messages\u2026\u00a0it\u2019s the email you should send.<\/p><p>Create either individual emails or chain them in Series, that should trigger based on anything that shows activity. If you are not syncing anything that shows activity I strongly suggest doing it as than Intercom becomes powerful tool. If not you can just use Last Seen.\u00a0<\/p><p>In my experience, this should always be laser focused, targeting specific activities and pitching them in the content of the message.<\/p>","url":"\/workflows-7\/how-to-create-a-workflow-for-re-engaging-inactive-customers-8520?postid=25842#post25842","creationDate":"2024-11-27T11:27:09+0000","relativeCreationDate":"2 hours ago"},"lastReply":{"id":25842,"author":{"id":1935,"url":"\/members\/milan-1935","name":"Milan","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/38e97707-c520-4ab2-b6c3-b80433e66092.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":5,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"18508\">@tysonharry<\/user-mention>\u00a0hi!<\/p><p>\u00a0<\/p><p>So, if they are inactive it does not make much sense sending them chat messages\u2026\u00a0it\u2019s the email you should send.<\/p><p>Create either individual emails or chain them in Series, that should trigger based on anything that shows activity. If you are not syncing anything that shows activity I strongly suggest doing it as than Intercom becomes powerful tool. If not you can just use Last Seen.\u00a0<\/p><p>In my experience, this should always be laser focused, targeting specific activities and pitching them in the content of the message.<\/p>","url":"\/workflows-7\/how-to-create-a-workflow-for-re-engaging-inactive-customers-8520?postid=25842#post25842","creationDate":"2024-11-27T11:27:09+0000","relativeCreationDate":"2 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":25837,"author":{"id":18508,"url":"\/members\/tysonharry-18508","name":"tysonharry","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I'm looking for best practices, specific triggers, and action ideas to bring back users who haven\u2019t interacted with our product in a while. <a href=\"https:\/\/utilitechinfo.com\/\" rel=\"nofollow ugc\">checkout<\/a> Should I focus on email campaigns, in-app messages, or a mix of both? Any examples of successful re-engagement workflows would be greatly appreciated!\"<\/p>","url":"\/workflows-7\/how-to-create-a-workflow-for-re-engaging-inactive-customers-8520?postid=25837#post25837","creationDate":"2024-11-27T11:08:15+0000","relativeCreationDate":"2 hours ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25842"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8520 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How to create a workflow for re-engaging inactive customers?" href="/workflows-7/how-to-create-a-workflow-for-re-engaging-inactive-customers-8520"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tysonharry-18508" rel="noreferrer"><div class="default-avatar avatar-variant-8">T</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/tysonharry-18508">tysonharry</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/how-to-create-a-workflow-for-re-engaging-inactive-customers-8520" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How to create a workflow for re-engaging inactive customers?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/how-to-create-a-workflow-for-re-engaging-inactive-customers-8520">I'm looking for best practices, specific triggers, and action ideas to bring back users who haven’t interacted with our product in a while. checkout Should I focus on email campaigns, in-app messages, or a mix of both? Any examples of successful re-engagement workflows would be greatly appreciated!"</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/how-to-create-a-workflow-for-re-engaging-inactive-customers-8520"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">5</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/how-to-create-a-workflow-for-re-engaging-inactive-customers-8520?postid=25842#post25842"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/milan-1935" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/38e97707-c520-4ab2-b6c3-b80433e66092.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/38e97707-c520-4ab2-b6c3-b80433e66092.png" style="width: 100%;" title alt="Milan" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png" alt="Expert User ✨" title="Expert User ✨" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/how-to-create-a-workflow-for-re-engaging-inactive-customers-8520?postid=25842#post25842"><span class="thread-meta-item__text">2 hours ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25771,"author":{"id":18483,"url":"\/members\/croftbarrow-18483","name":"croftbarrow","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Can workflows in Intercom handle conditional branching? I'm looking to create workflows that adapt based on user behavior or attributes. For example <a href=\"https:\/\/thecroftbarrow.com\/\" rel=\"nofollow ugc\">checkout<\/a>, if a user clicks a specific link, they should receive one message, but if they don't, a follow-up should be sent instead. Does Intercom support this kind of dynamic flow? If yes, how can I set it up effectively? Any tips or best practices for conditional workflows would be appreciated!<\/p>","url":"\/workflows-7\/can-workflows-in-intercom-handle-conditional-branching-8500?postid=25771#post25771","creationDate":"2024-11-26T08:11:46+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6526,"id":8500,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/can-workflows-in-intercom-handle-conditional-branching-8500","title":"Can workflows in Intercom handle conditional branching?","lastPost":{"id":25779,"author":{"id":1935,"url":"\/members\/milan-1935","name":"Milan","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/38e97707-c520-4ab2-b6c3-b80433e66092.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":5,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hello \u200b<user-mention data-id=\"18483\">@croftbarrow<\/user-mention>\u00a0<\/p><p>Are you looking for those messages to be part of the same conversation (hence, you\u2019ll need workflows, chatbot)?<\/p><p>Or, it can be different messages, independently sent (hence, you can either use Series or just independent messages)?<\/p><p>\u00a0<\/p><p>Either way, this can be done, and I\u2019ll show you how to do it via workflows and branching. You should use Current page URL attribute. See this example:<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/92585522-16c1-4000-8bfb-7b7d39355478.png\" \/><\/figure><p>I guess it is easy to understand but if not, feel free to ask.\u00a0<\/p><p>This should be tested, of course, as I\u2019m not entirely sure how fast Intercom attribute is updated. But you can also add some wait before the branching.\u00a0<\/p><p>\u00a0<\/p><p>Hope that helps!\u00a0\u00a0<\/p>","url":"\/workflows-7\/can-workflows-in-intercom-handle-conditional-branching-8500?postid=25779#post25779","creationDate":"2024-11-26T12:10:32+0000","relativeCreationDate":"1 day ago"},"lastReply":{"id":25779,"author":{"id":1935,"url":"\/members\/milan-1935","name":"Milan","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/38e97707-c520-4ab2-b6c3-b80433e66092.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":5,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hello \u200b<user-mention data-id=\"18483\">@croftbarrow<\/user-mention>\u00a0<\/p><p>Are you looking for those messages to be part of the same conversation (hence, you\u2019ll need workflows, chatbot)?<\/p><p>Or, it can be different messages, independently sent (hence, you can either use Series or just independent messages)?<\/p><p>\u00a0<\/p><p>Either way, this can be done, and I\u2019ll show you how to do it via workflows and branching. You should use Current page URL attribute. See this example:<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/92585522-16c1-4000-8bfb-7b7d39355478.png\" \/><\/figure><p>I guess it is easy to understand but if not, feel free to ask.\u00a0<\/p><p>This should be tested, of course, as I\u2019m not entirely sure how fast Intercom attribute is updated. But you can also add some wait before the branching.\u00a0<\/p><p>\u00a0<\/p><p>Hope that helps!\u00a0\u00a0<\/p>","url":"\/workflows-7\/can-workflows-in-intercom-handle-conditional-branching-8500?postid=25779#post25779","creationDate":"2024-11-26T12:10:32+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":25771,"author":{"id":18483,"url":"\/members\/croftbarrow-18483","name":"croftbarrow","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Can workflows in Intercom handle conditional branching? I'm looking to create workflows that adapt based on user behavior or attributes. For example <a href=\"https:\/\/thecroftbarrow.com\/\" rel=\"nofollow ugc\">checkout<\/a>, if a user clicks a specific link, they should receive one message, but if they don't, a follow-up should be sent instead. Does Intercom support this kind of dynamic flow? If yes, how can I set it up effectively? Any tips or best practices for conditional workflows would be appreciated!<\/p>","url":"\/workflows-7\/can-workflows-in-intercom-handle-conditional-branching-8500?postid=25771#post25771","creationDate":"2024-11-26T08:11:46+0000","relativeCreationDate":"1 day ago"},"numberOfViews":16,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25779"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8500 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Can workflows in Intercom handle conditional branching?" href="/workflows-7/can-workflows-in-intercom-handle-conditional-branching-8500"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/croftbarrow-18483" rel="noreferrer"><div class="default-avatar avatar-variant-3">C</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/croftbarrow-18483">croftbarrow</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/can-workflows-in-intercom-handle-conditional-branching-8500" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Can workflows in Intercom handle conditional branching?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/can-workflows-in-intercom-handle-conditional-branching-8500">Can workflows in Intercom handle conditional branching? I'm looking to create workflows that adapt based on user behavior or attributes. For example checkout, if a user clicks a specific link, they should receive one message, but if they don't, a follow-up should be sent instead. Does Intercom support this kind of dynamic flow? If yes, how can I set it up effectively? Any tips or best practices for conditional workflows would be appreciated!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/can-workflows-in-intercom-handle-conditional-branching-8500"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">16</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/can-workflows-in-intercom-handle-conditional-branching-8500?postid=25779#post25779"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/milan-1935" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/38e97707-c520-4ab2-b6c3-b80433e66092.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/38e97707-c520-4ab2-b6c3-b80433e66092.png" style="width: 100%;" title alt="Milan" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png" alt="Expert User ✨" title="Expert User ✨" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/can-workflows-in-intercom-handle-conditional-branching-8500?postid=25779#post25779"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25723,"author":{"id":18462,"url":"\/members\/tysonharry1-18462","name":"tysonharry1","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Can Intercom workflows support sending automated messages in multiple languages? I\u2019m looking to create workflows that dynamically send messages based on a user\u2019s preferred language (<a href=\"https:\/\/qa-cs.com\/\" rel=\"nofollow ugc\">Checkout<\/a>). Is there a way to integrate language detection or user segmentation to achieve this? Additionally, are there any best practices or limitations I should be aware of when setting up multi-language support in workflows? Any guidance or examples would be greatly appreciated!<\/p>","url":"\/workflows-7\/can-workflows-in-intercom-handle-multi-language-support-for-automated-messages-8482?postid=25723#post25723","creationDate":"2024-11-24T11:16:14+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":6516,"id":8482,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/can-workflows-in-intercom-handle-multi-language-support-for-automated-messages-8482","title":"Can workflows in Intercom handle multi-language support for automated messages?","lastPost":{"id":25759,"author":{"id":1935,"url":"\/members\/milan-1935","name":"Milan","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/38e97707-c520-4ab2-b6c3-b80433e66092.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":5,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hello \u200b<user-mention data-id=\"18462\">@tysonharry1<\/user-mention>\u00a0<\/p><p>Intercom automatically\u00a0checks for the browser language and saves it as an attribute \u201cBrowser language\u201d under contact profile - you can use that to trigger different versions of automated messages, per desired language. The other thing is that you can use \u201cLanguage override\u201d attribute to populate it yourself, if you know the preferred languages for your users (example: the language they choose on your app), and use that instead.\u00a0<\/p><p>\u00a0<\/p><p>Some more tips: Intercom interface language can also change based on the language attribute. You can choose supported languages that you would like Intercom to use under Settings &gt; Channels &gt;\u00a0Messenger &gt; General &gt;\u00a0Choose supported languages more here:\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/180-localize-intercom-to-work-with-multiple-languages\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/www.intercom.com\/help\/en\/articles\/180-localize-intercom-to-work-with-multiple-languages<\/a><\/p><p>Intercom FinAI can also work with multiple languages that it will auto detect. You need to train it into that languages (it will not auto translate your English content to i.e. Serbian conversation). More here:\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8322387-use-fin-ai-agent-in-multiple-languages\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/www.intercom.com\/help\/en\/articles\/8322387-use-fin-ai-agent-in-multiple-languages<\/a><\/p>","url":"\/workflows-7\/can-workflows-in-intercom-handle-multi-language-support-for-automated-messages-8482?postid=25759#post25759","creationDate":"2024-11-25T23:35:06+0000","relativeCreationDate":"1 day ago"},"lastReply":{"id":25759,"author":{"id":1935,"url":"\/members\/milan-1935","name":"Milan","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/38e97707-c520-4ab2-b6c3-b80433e66092.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":5,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hello \u200b<user-mention data-id=\"18462\">@tysonharry1<\/user-mention>\u00a0<\/p><p>Intercom automatically\u00a0checks for the browser language and saves it as an attribute \u201cBrowser language\u201d under contact profile - you can use that to trigger different versions of automated messages, per desired language. The other thing is that you can use \u201cLanguage override\u201d attribute to populate it yourself, if you know the preferred languages for your users (example: the language they choose on your app), and use that instead.\u00a0<\/p><p>\u00a0<\/p><p>Some more tips: Intercom interface language can also change based on the language attribute. You can choose supported languages that you would like Intercom to use under Settings &gt; Channels &gt;\u00a0Messenger &gt; General &gt;\u00a0Choose supported languages more here:\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/180-localize-intercom-to-work-with-multiple-languages\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/www.intercom.com\/help\/en\/articles\/180-localize-intercom-to-work-with-multiple-languages<\/a><\/p><p>Intercom FinAI can also work with multiple languages that it will auto detect. You need to train it into that languages (it will not auto translate your English content to i.e. Serbian conversation). More here:\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8322387-use-fin-ai-agent-in-multiple-languages\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/www.intercom.com\/help\/en\/articles\/8322387-use-fin-ai-agent-in-multiple-languages<\/a><\/p>","url":"\/workflows-7\/can-workflows-in-intercom-handle-multi-language-support-for-automated-messages-8482?postid=25759#post25759","creationDate":"2024-11-25T23:35:06+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25723,"author":{"id":18462,"url":"\/members\/tysonharry1-18462","name":"tysonharry1","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Can Intercom workflows support sending automated messages in multiple languages? I\u2019m looking to create workflows that dynamically send messages based on a user\u2019s preferred language (<a href=\"https:\/\/qa-cs.com\/\" rel=\"nofollow ugc\">Checkout<\/a>). Is there a way to integrate language detection or user segmentation to achieve this? Additionally, are there any best practices or limitations I should be aware of when setting up multi-language support in workflows? Any guidance or examples would be greatly appreciated!<\/p>","url":"\/workflows-7\/can-workflows-in-intercom-handle-multi-language-support-for-automated-messages-8482?postid=25723#post25723","creationDate":"2024-11-24T11:16:14+0000","relativeCreationDate":"3 days ago"},"numberOfViews":8,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25759"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8482 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Can workflows in Intercom handle multi-language support for automated messages?" href="/workflows-7/can-workflows-in-intercom-handle-multi-language-support-for-automated-messages-8482"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tysonharry1-18462" rel="noreferrer"><div class="default-avatar avatar-variant-2">T</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/tysonharry1-18462">tysonharry1</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/can-workflows-in-intercom-handle-multi-language-support-for-automated-messages-8482" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Can workflows in Intercom handle multi-language support for automated messages?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/can-workflows-in-intercom-handle-multi-language-support-for-automated-messages-8482">Can Intercom workflows support sending automated messages in multiple languages? I’m looking to create workflows that dynamically send messages based on a user’s preferred language (Checkout). Is there a way to integrate language detection or user segmentation to achieve this? Additionally, are there any best practices or limitations I should be aware of when setting up multi-language support in workflows? Any guidance or examples would be greatly appreciated!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/can-workflows-in-intercom-handle-multi-language-support-for-automated-messages-8482"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">8</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/can-workflows-in-intercom-handle-multi-language-support-for-automated-messages-8482?postid=25759#post25759"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/milan-1935" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/38e97707-c520-4ab2-b6c3-b80433e66092.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/38e97707-c520-4ab2-b6c3-b80433e66092.png" style="width: 100%;" title alt="Milan" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png" alt="Expert User ✨" title="Expert User ✨" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/can-workflows-in-intercom-handle-multi-language-support-for-automated-messages-8482?postid=25759#post25759"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25350,"author":{"id":18203,"url":"\/members\/eleonore-18203","name":"El\u00e9onore","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello,\u00a0<br \/>As soon as one of our customers creates a new ticket from a tablet or ipad, it does not follow the usual workflow and therefore arrives unassigned. How can we rectify this?\u00a0<\/p><p>Thanks\u00a0<\/p>","url":"\/workflows-7\/tickets-from-an-android-or-ipad-tablet-go-to-unassigned-and-do-not-follow-the-workflow-8337?postid=25350#post25350","creationDate":"2024-11-08T09:44:47+0000","relativeCreationDate":"19 days ago"},"isTopicUnread":true,"privateId":6448,"id":8337,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/tickets-from-an-android-or-ipad-tablet-go-to-unassigned-and-do-not-follow-the-workflow-8337","title":"Tickets from an Android or iPad tablet go to Unassigned and do not follow the workflow","lastPost":{"id":25741,"author":{"id":14175,"url":"\/members\/bernice-14175","name":"bernice","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/9c26d74a-2b2d-4cfd-8e10-3a8abf14d5f4.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi \u200b<user-mention data-id=\"18203\">@El\u00e9onore<\/user-mention>,\u00a0thanks for reaching out \ud83d\udc4b\u00a0Given the nature of this query and that we\u2019ll likely need some further details here, I\u2019m going to pass this over to the support team to take further action on this issue for you. We\u2019ll be in touch over the Messenger \ud83d\udcac<\/p>","url":"\/workflows-7\/tickets-from-an-android-or-ipad-tablet-go-to-unassigned-and-do-not-follow-the-workflow-8337?postid=25741#post25741","creationDate":"2024-11-25T14:59:57+0000","relativeCreationDate":"1 day ago"},"lastReply":{"id":25741,"author":{"id":14175,"url":"\/members\/bernice-14175","name":"bernice","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/9c26d74a-2b2d-4cfd-8e10-3a8abf14d5f4.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi \u200b<user-mention data-id=\"18203\">@El\u00e9onore<\/user-mention>,\u00a0thanks for reaching out \ud83d\udc4b\u00a0Given the nature of this query and that we\u2019ll likely need some further details here, I\u2019m going to pass this over to the support team to take further action on this issue for you. We\u2019ll be in touch over the Messenger \ud83d\udcac<\/p>","url":"\/workflows-7\/tickets-from-an-android-or-ipad-tablet-go-to-unassigned-and-do-not-follow-the-workflow-8337?postid=25741#post25741","creationDate":"2024-11-25T14:59:57+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25350,"author":{"id":18203,"url":"\/members\/eleonore-18203","name":"El\u00e9onore","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello,\u00a0<br \/>As soon as one of our customers creates a new ticket from a tablet or ipad, it does not follow the usual workflow and therefore arrives unassigned. How can we rectify this?\u00a0<\/p><p>Thanks\u00a0<\/p>","url":"\/workflows-7\/tickets-from-an-android-or-ipad-tablet-go-to-unassigned-and-do-not-follow-the-workflow-8337?postid=25350#post25350","creationDate":"2024-11-08T09:44:47+0000","relativeCreationDate":"19 days ago"},"numberOfViews":9,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25741"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8337 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Tickets from an Android or iPad tablet go to Unassigned and do not follow the workflow" href="/workflows-7/tickets-from-an-android-or-ipad-tablet-go-to-unassigned-and-do-not-follow-the-workflow-8337"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/eleonore-18203" rel="noreferrer"><div class="default-avatar avatar-variant-3">E</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/eleonore-18203">Eléonore</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/tickets-from-an-android-or-ipad-tablet-go-to-unassigned-and-do-not-follow-the-workflow-8337" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Tickets from an Android or iPad tablet go to Unassigned and do not follow the workflow</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/tickets-from-an-android-or-ipad-tablet-go-to-unassigned-and-do-not-follow-the-workflow-8337">Hello, As soon as one of our customers creates a new ticket from a tablet or ipad, it does not follow the usual workflow and therefore arrives unassigned. How can we rectify this? Thanks </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/tickets-from-an-android-or-ipad-tablet-go-to-unassigned-and-do-not-follow-the-workflow-8337"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">9</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/tickets-from-an-android-or-ipad-tablet-go-to-unassigned-and-do-not-follow-the-workflow-8337?postid=25741#post25741"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/bernice-14175" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/9c26d74a-2b2d-4cfd-8e10-3a8abf14d5f4.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/9c26d74a-2b2d-4cfd-8e10-3a8abf14d5f4.png" style="width: 100%;" title alt="bernice" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/tickets-from-an-android-or-ipad-tablet-go-to-unassigned-and-do-not-follow-the-workflow-8337?postid=25741#post25741"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":3265,"author":{"id":5108,"url":"\/members\/anna-s-5108","name":"Anna s","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi! We would like to send a short summer message as a chat bot message, on top, of the ordinary that we have today. how do i add that to our bot?<\/p>","url":"\/workflows-7\/ios-native-when-app-is-closed-and-push-notification-is-clicked-the-chat-post-does-not-open-in-the-app-2972?postid=3265#post3265","creationDate":"2022-07-05T07:36:14+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":2814,"id":2972,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/ios-native-when-app-is-closed-and-push-notification-is-clicked-the-chat-post-does-not-open-in-the-app-2972","title":"[iOS Native] When App is closed and push notification is clicked, the chat\/post does not open in the app.","lastPost":{"id":25725,"author":{"id":18464,"url":"\/members\/jhonnmonak-18464","name":"jhonnmonak","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>To ensure the app opens correctly and navigates to the chat\/post when a push notification is clicked while the app is closed, you need to implement deep linking in your iOS app. Check that your app's notification payload includes the necessary data (e.g., a post ID or chat ID) and handle it properly in the didFinishLaunchingWithOptions method of your AppDelegate to navigate the user to the intended screen. Ensure your app's Universal Links or <a href=\"https:\/\/m-zahid.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">URL<\/a> schemes are configured correctly for seamless navigation.<\/p>","url":"\/workflows-7\/ios-native-when-app-is-closed-and-push-notification-is-clicked-the-chat-post-does-not-open-in-the-app-2972?postid=25725#post25725","creationDate":"2024-11-24T16:29:51+0000","relativeCreationDate":"2 days ago"},"lastReply":{"id":25725,"author":{"id":18464,"url":"\/members\/jhonnmonak-18464","name":"jhonnmonak","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>To ensure the app opens correctly and navigates to the chat\/post when a push notification is clicked while the app is closed, you need to implement deep linking in your iOS app. Check that your app's notification payload includes the necessary data (e.g., a post ID or chat ID) and handle it properly in the didFinishLaunchingWithOptions method of your AppDelegate to navigate the user to the intended screen. Ensure your app's Universal Links or <a href=\"https:\/\/m-zahid.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">URL<\/a> schemes are configured correctly for seamless navigation.<\/p>","url":"\/workflows-7\/ios-native-when-app-is-closed-and-push-notification-is-clicked-the-chat-post-does-not-open-in-the-app-2972?postid=25725#post25725","creationDate":"2024-11-24T16:29:51+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":3265,"author":{"id":5108,"url":"\/members\/anna-s-5108","name":"Anna s","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi! We would like to send a short summer message as a chat bot message, on top, of the ordinary that we have today. how do i add that to our bot?<\/p>","url":"\/workflows-7\/ios-native-when-app-is-closed-and-push-notification-is-clicked-the-chat-post-does-not-open-in-the-app-2972?postid=3265#post3265","creationDate":"2022-07-05T07:36:14+0000","relativeCreationDate":"2 years ago"},"numberOfViews":68,"contentType":"question","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25725"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2972 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to [iOS Native] When App is closed and push notification is clicked, the chat/post does not open in the app." href="/workflows-7/ios-native-when-app-is-closed-and-push-notification-is-clicked-the-chat-post-does-not-open-in-the-app-2972"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/anna-s-5108" rel="noreferrer"><div class="default-avatar avatar-variant-8">A</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/anna-s-5108">Anna s</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/ios-native-when-app-is-closed-and-push-notification-is-clicked-the-chat-post-does-not-open-in-the-app-2972" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">[iOS Native] When App is closed and push notification is clicked, the chat/post does not open in the app.</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/ios-native-when-app-is-closed-and-push-notification-is-clicked-the-chat-post-does-not-open-in-the-app-2972">Hi! We would like to send a short summer message as a chat bot message, on top, of the ordinary that we have today. how do i add that to our bot?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/ios-native-when-app-is-closed-and-push-notification-is-clicked-the-chat-post-does-not-open-in-the-app-2972"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">68</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/ios-native-when-app-is-closed-and-push-notification-is-clicked-the-chat-post-does-not-open-in-the-app-2972?postid=25725#post25725"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jhonnmonak-18464" rel="noreferrer"><div class="default-avatar avatar-variant-4">J</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/ios-native-when-app-is-closed-and-push-notification-is-clicked-the-chat-post-does-not-open-in-the-app-2972?postid=25725#post25725"><span class="thread-meta-item__text">2 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25715,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"\/workflows-7\/how-to-block-bots-in-cloudfire-8480?postid=25715#post25715","creationDate":"2024-11-23T17:35:35+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":6514,"id":8480,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/how-to-block-bots-in-cloudfire-8480","title":"How to block bots in Cloudfire?","lastPost":{"id":25719,"author":{"id":17732,"url":"\/members\/nur-nahid-17732","name":"Nur Nahid","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c0376912-9463-4628-9fce-feafba1fb7db.png","userTitle":"Innovator \u2728","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"6045a1da-8220-4651-ae63-62d4362d3488_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/6045a1da-8220-4651-ae63-62d4362d3488_thumb.png","name":"Innovator \u2728"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>To effectively manage bot traffic on your website using Cloudflare, you can implement several strategies to block malicious bots while allowing legitimate ones:<\/p><p>\u00a0<\/p><p><strong>Enable Bot Fight Mode:<\/strong><\/p><ul><li>Navigate to the <strong>Security<\/strong>\u00a0section in your Cloudflare dashboard.<\/li>\t<li>Activate <strong>Bot Fight Mode<\/strong>\u00a0to challenge or block known bots.\u00a0<\/li><\/ul><p><strong>Utilize Firewall Rules:<\/strong><\/p><ul><li>Create custom firewall rules to block or challenge traffic based on specific criteria, such as IP addresses, user agents, or request methods.<\/li>\t<li>For example, to block traffic from certain Autonomous System Numbers (ASNs) associated with hosting providers, set up a rule targeting those ASNs.\u00a0<\/li><\/ul><p><strong>Implement Rate Limiting:<\/strong><\/p><ul><li>Set rate limiting rules to restrict the number of requests a particular IP address can make within a specified timeframe, mitigating potential bot abuse.\u00a0<\/li><\/ul><p><strong>Enable Browser Integrity Check:<\/strong><\/p><ul><li>This feature challenges visitors with a JavaScript test to verify that they are using a legitimate browser, helping to filter out bots.\u00a0<\/li><\/ul><p><strong>Manage Good Bots:<\/strong><\/p><ul><li>Cloudflare's Bot Management allows you to differentiate between good and bad bots, ensuring essential services like search engine crawlers can access your site while blocking malicious bots.\u00a0<\/li><\/ul><p><strong>Block AI Scrapers and Crawlers:<\/strong><\/p><ul><li>\u00a0To prevent AI bots from scraping your content, go to the Security &gt; Bots\u00a0section in the Cloudflare dashboard and enable the <strong>AI Scrapers and Crawlers<\/strong>\u00a0toggle.\u00a0<\/li><\/ul><p>By implementing these measures, you can effectively control bot traffic on your website, enhancing security and performance.\u00a0<\/p>","url":"\/workflows-7\/how-to-block-bots-in-cloudfire-8480?postid=25719#post25719","creationDate":"2024-11-24T05:42:28+0000","relativeCreationDate":"3 days ago"},"lastReply":{"id":25719,"author":{"id":17732,"url":"\/members\/nur-nahid-17732","name":"Nur Nahid","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c0376912-9463-4628-9fce-feafba1fb7db.png","userTitle":"Innovator \u2728","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"6045a1da-8220-4651-ae63-62d4362d3488_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/6045a1da-8220-4651-ae63-62d4362d3488_thumb.png","name":"Innovator \u2728"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>To effectively manage bot traffic on your website using Cloudflare, you can implement several strategies to block malicious bots while allowing legitimate ones:<\/p><p>\u00a0<\/p><p><strong>Enable Bot Fight Mode:<\/strong><\/p><ul><li>Navigate to the <strong>Security<\/strong>\u00a0section in your Cloudflare dashboard.<\/li>\t<li>Activate <strong>Bot Fight Mode<\/strong>\u00a0to challenge or block known bots.\u00a0<\/li><\/ul><p><strong>Utilize Firewall Rules:<\/strong><\/p><ul><li>Create custom firewall rules to block or challenge traffic based on specific criteria, such as IP addresses, user agents, or request methods.<\/li>\t<li>For example, to block traffic from certain Autonomous System Numbers (ASNs) associated with hosting providers, set up a rule targeting those ASNs.\u00a0<\/li><\/ul><p><strong>Implement Rate Limiting:<\/strong><\/p><ul><li>Set rate limiting rules to restrict the number of requests a particular IP address can make within a specified timeframe, mitigating potential bot abuse.\u00a0<\/li><\/ul><p><strong>Enable Browser Integrity Check:<\/strong><\/p><ul><li>This feature challenges visitors with a JavaScript test to verify that they are using a legitimate browser, helping to filter out bots.\u00a0<\/li><\/ul><p><strong>Manage Good Bots:<\/strong><\/p><ul><li>Cloudflare's Bot Management allows you to differentiate between good and bad bots, ensuring essential services like search engine crawlers can access your site while blocking malicious bots.\u00a0<\/li><\/ul><p><strong>Block AI Scrapers and Crawlers:<\/strong><\/p><ul><li>\u00a0To prevent AI bots from scraping your content, go to the Security &gt; Bots\u00a0section in the Cloudflare dashboard and enable the <strong>AI Scrapers and Crawlers<\/strong>\u00a0toggle.\u00a0<\/li><\/ul><p>By implementing these measures, you can effectively control bot traffic on your website, enhancing security and performance.\u00a0<\/p>","url":"\/workflows-7\/how-to-block-bots-in-cloudfire-8480?postid=25719#post25719","creationDate":"2024-11-24T05:42:28+0000","relativeCreationDate":"3 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":25715,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"\/workflows-7\/how-to-block-bots-in-cloudfire-8480?postid=25715#post25715","creationDate":"2024-11-23T17:35:35+0000","relativeCreationDate":"3 days ago"},"numberOfViews":9,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25719"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8480 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How to block bots in Cloudfire?" href="/workflows-7/how-to-block-bots-in-cloudfire-8480"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/parksidedentalny-17768" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" style="width: 100%;" title alt="parksidedentalny" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/parksidedentalny-17768">parksidedentalny</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/how-to-block-bots-in-cloudfire-8480" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How to block bots in Cloudfire?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/how-to-block-bots-in-cloudfire-8480">HiI notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?I use disavow on google. What else can I do?https://parksidedentalny.com/</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/how-to-block-bots-in-cloudfire-8480"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">9</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/how-to-block-bots-in-cloudfire-8480?postid=25719#post25719"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nur-nahid-17732" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/c0376912-9463-4628-9fce-feafba1fb7db.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/c0376912-9463-4628-9fce-feafba1fb7db.png" style="width: 100%;" title alt="Nur Nahid" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/6045a1da-8220-4651-ae63-62d4362d3488_thumb.png" alt="Innovator ✨" title="Innovator ✨" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/how-to-block-bots-in-cloudfire-8480?postid=25719#post25719"><span class="thread-meta-item__text">3 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25000,"author":{"id":17932,"url":"\/members\/williamjoe-17932","name":"Williamjoe","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I\u2019m currently setting up workflows in Intercom to automate some of my customer interactions, but I want to make sure everything is functioning properly before launching it to all users. Is there a way to test or preview the workflows to ensure the messages, triggers, and actions are working as expected? also( <a href=\"https:\/\/hypertoughinfo.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Check out<\/a> ), are there any best practices for testing workflows before they go live to avoid issues with incorrect message delivery or user segmentation? Any advice or tips on how to effectively test workflows would be greatly appreciated!<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"\/workflows-7\/how-do-i-test-workflows-in-intercom-before-making-them-live-8210?postid=25000#post25000","creationDate":"2024-10-23T10:49:44+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6388,"id":8210,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/how-do-i-test-workflows-in-intercom-before-making-them-live-8210","title":"How do I test workflows in Intercom before making them live?","lastPost":{"id":25670,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>To test, I usually restrict the created workflow to people with email addresses from my company\u2019s domain. This way, I can run tests before going live.<\/p>","url":"\/workflows-7\/how-do-i-test-workflows-in-intercom-before-making-them-live-8210?postid=25670#post25670","creationDate":"2024-11-21T21:34:15+0000","relativeCreationDate":"5 days ago"},"lastReply":{"id":25670,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>To test, I usually restrict the created workflow to people with email addresses from my company\u2019s domain. This way, I can run tests before going live.<\/p>","url":"\/workflows-7\/how-do-i-test-workflows-in-intercom-before-making-them-live-8210?postid=25670#post25670","creationDate":"2024-11-21T21:34:15+0000","relativeCreationDate":"5 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":1,"relevantPost":{"id":25000,"author":{"id":17932,"url":"\/members\/williamjoe-17932","name":"Williamjoe","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I\u2019m currently setting up workflows in Intercom to automate some of my customer interactions, but I want to make sure everything is functioning properly before launching it to all users. Is there a way to test or preview the workflows to ensure the messages, triggers, and actions are working as expected? also( <a href=\"https:\/\/hypertoughinfo.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Check out<\/a> ), are there any best practices for testing workflows before they go live to avoid issues with incorrect message delivery or user segmentation? Any advice or tips on how to effectively test workflows would be greatly appreciated!<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"\/workflows-7\/how-do-i-test-workflows-in-intercom-before-making-them-live-8210?postid=25000#post25000","creationDate":"2024-10-23T10:49:44+0000","relativeCreationDate":"1 month ago"},"numberOfViews":80,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25670"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8210 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How do I test workflows in Intercom before making them live?" href="/workflows-7/how-do-i-test-workflows-in-intercom-before-making-them-live-8210"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/williamjoe-17932" rel="noreferrer"><div class="default-avatar avatar-variant-2">W</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/williamjoe-17932">Williamjoe</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/how-do-i-test-workflows-in-intercom-before-making-them-live-8210" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How do I test workflows in Intercom before making them live?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/how-do-i-test-workflows-in-intercom-before-making-them-live-8210">I’m currently setting up workflows in Intercom to automate some of my customer interactions, but I want to make sure everything is functioning properly before launching it to all users. Is there a way to test or preview the workflows to ensure the messages, triggers, and actions are working as expected? also( Check out ), are there any best practices for testing workflows before they go live to avoid issues with incorrect message delivery or user segmentation? Any advice or tips on how to effectively test workflows would be greatly appreciated! </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/how-do-i-test-workflows-in-intercom-before-making-them-live-8210"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">80</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/how-do-i-test-workflows-in-intercom-before-making-them-live-8210?postid=25670#post25670"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">5</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/graziela-3166" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/321e5b27-74cb-4704-9694-efec19800a66.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/321e5b27-74cb-4704-9694-efec19800a66.png" style="width: 100%;" title alt="Graziela" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/how-do-i-test-workflows-in-intercom-before-making-them-live-8210?postid=25670#post25670"><span class="thread-meta-item__text">5 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25314,"author":{"id":17953,"url":"\/members\/francisca-17953","name":"Francisca","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I have two workflows:<br \/>1. One triggered by a whatsapp conversation (Customer sends their first message), where the final step is Wait 23 hours:\u00a0If\u00a0<strong>anyone<\/strong>\u00a0sends a message during this time, the workflow will end.<br \/>2. Another triggered by Customer sends any message (for various sources, including whatsapp).<\/p><p>It is happening that after the customer answers the first workflow during the wait (so the workflow ends), and then sends another message, the second workflow is not being triggered.<\/p><p>It is very weird because this same system works for other workflows triggered from messenger.<\/p><p>\u00bfIs there a reason why the second workflow is not being triggered?<\/p>","url":"\/workflows-7\/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322?postid=25314#post25314","creationDate":"2024-11-06T18:12:39+0000","relativeCreationDate":"20 days ago"},"isTopicUnread":true,"privateId":6438,"id":8322,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322","title":"Workflow triggered by \"Customer sends any message\" not working on whatsapp","lastPost":{"id":25657,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey there \u200b<user-mention data-id=\"17953\">@Francisca<\/user-mention>, Emily here from Support Engineering \ud83d\udc4b\ud83c\udffc<br \/>\u00a0<\/p><p>There are a couple of reasons why your second workflow might not be triggering after the first one ends.<br \/><br \/>One key point to consider is that only one workflow with customer-facing content can be running at any point. If the conditions of the conversation change, then another workflow with customer-facing content can jump in. However, if a workflow is technically active at the time the conversation is closed or another event occurs, another end-user facing workflow can't be triggered from that action.<\/p><p>Additionally, if your Workflow is configured to specific channels like WhatsApp, ensure that the channel is correctly connected and active. A disconnected channel might be the reason why a Workflow is not firing.<br \/><br \/>Also, if a user creates multiple conversations within a 2-minute window, Intercom will disregard matching to the subsequent conversations. The user will still be able to create the additional conversations, but Intercom will not elect any Workflows to run in those conversations.<\/p><p>Given these points, it's possible that the second workflow is not triggering because the first workflow is still considered active, or there might be an issue with the channel settings or a timing issue with the messages being sent too close together. You may need to review the configuration of your workflows and channels to ensure they are set up correctly.<br \/><br \/>If you continue to have issues it could be worth opening a support conversation with our team! It\u2019s always helpful to send both the workflows and the test conversations URL\u2019s.<br \/><br \/>Hope this helps!\u00a0\ud83d\udcaa\ud83c\udffc<\/p>","url":"\/workflows-7\/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322?postid=25657#post25657","creationDate":"2024-11-21T15:10:35+0000","relativeCreationDate":"5 days ago"},"lastReply":{"id":25657,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey there \u200b<user-mention data-id=\"17953\">@Francisca<\/user-mention>, Emily here from Support Engineering \ud83d\udc4b\ud83c\udffc<br \/>\u00a0<\/p><p>There are a couple of reasons why your second workflow might not be triggering after the first one ends.<br \/><br \/>One key point to consider is that only one workflow with customer-facing content can be running at any point. If the conditions of the conversation change, then another workflow with customer-facing content can jump in. However, if a workflow is technically active at the time the conversation is closed or another event occurs, another end-user facing workflow can't be triggered from that action.<\/p><p>Additionally, if your Workflow is configured to specific channels like WhatsApp, ensure that the channel is correctly connected and active. A disconnected channel might be the reason why a Workflow is not firing.<br \/><br \/>Also, if a user creates multiple conversations within a 2-minute window, Intercom will disregard matching to the subsequent conversations. The user will still be able to create the additional conversations, but Intercom will not elect any Workflows to run in those conversations.<\/p><p>Given these points, it's possible that the second workflow is not triggering because the first workflow is still considered active, or there might be an issue with the channel settings or a timing issue with the messages being sent too close together. You may need to review the configuration of your workflows and channels to ensure they are set up correctly.<br \/><br \/>If you continue to have issues it could be worth opening a support conversation with our team! It\u2019s always helpful to send both the workflows and the test conversations URL\u2019s.<br \/><br \/>Hope this helps!\u00a0\ud83d\udcaa\ud83c\udffc<\/p>","url":"\/workflows-7\/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322?postid=25657#post25657","creationDate":"2024-11-21T15:10:35+0000","relativeCreationDate":"5 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":25314,"author":{"id":17953,"url":"\/members\/francisca-17953","name":"Francisca","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I have two workflows:<br \/>1. One triggered by a whatsapp conversation (Customer sends their first message), where the final step is Wait 23 hours:\u00a0If\u00a0<strong>anyone<\/strong>\u00a0sends a message during this time, the workflow will end.<br \/>2. Another triggered by Customer sends any message (for various sources, including whatsapp).<\/p><p>It is happening that after the customer answers the first workflow during the wait (so the workflow ends), and then sends another message, the second workflow is not being triggered.<\/p><p>It is very weird because this same system works for other workflows triggered from messenger.<\/p><p>\u00bfIs there a reason why the second workflow is not being triggered?<\/p>","url":"\/workflows-7\/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322?postid=25314#post25314","creationDate":"2024-11-06T18:12:39+0000","relativeCreationDate":"20 days ago"},"numberOfViews":7,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25657"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8322 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Workflow triggered by "Customer sends any message" not working on whatsapp" href="/workflows-7/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/francisca-17953" rel="noreferrer"><div class="default-avatar avatar-variant-3">F</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/francisca-17953">Francisca</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Workflow triggered by "Customer sends any message" not working on whatsapp</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322">I have two workflows:1. One triggered by a whatsapp conversation (Customer sends their first message), where the final step is Wait 23 hours: If anyone sends a message during this time, the workflow will end.2. Another triggered by Customer sends any message (for various sources, including whatsapp).It is happening that after the customer answers the first workflow during the wait (so the workflow ends), and then sends another message, the second workflow is not being triggered.It is very weird because this same system works for other workflows triggered from messenger.¿Is there a reason why the second workflow is not being triggered?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">7</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322?postid=25657#post25657"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/emilygav-17533" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" style="width: 100%;" title alt="Emilygav" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322?postid=25657#post25657"><span class="thread-meta-item__text">5 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25621,"author":{"id":16368,"url":"\/members\/vsevolod-tsurikov-16368","name":"Vsevolod Tsurikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello,<br \/>I have a requirement to assign the conversation to the teammate who replied last OR add this teammate to the list of\u00a0Assignees.<br \/>I am wondering if there is a simple way to implement using Intercom workflows rather than API approach.<br \/><br \/>In the \u2018Teammate sends any message\u2019 trigger I am not able to find a dynamic option (current user)<\/p>","url":"\/workflows-7\/assign-a-conversation-to-the-teammate-who-replied-last-8445?postid=25621#post25621","creationDate":"2024-11-20T19:05:09+0000","relativeCreationDate":"6 days ago"},"isTopicUnread":true,"privateId":6501,"id":8445,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/assign-a-conversation-to-the-teammate-who-replied-last-8445","title":"Assign a conversation to the teammate who replied last","lastPost":{"id":25637,"author":{"id":16368,"url":"\/members\/vsevolod-tsurikov-16368","name":"Vsevolod Tsurikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"838\">@Nathan Sudds<\/user-mention>\u00a0Thank you for the link. In my scenario, the conversation already assigned to another user. Ideally I should be able to orchestrate if a replying user should be added to the list of assignees OR replace and existing assignee \u2192\u00a0second scenario you described.\u00a0<br \/>\u00a0<\/p>","url":"\/workflows-7\/assign-a-conversation-to-the-teammate-who-replied-last-8445?postid=25637#post25637","creationDate":"2024-11-20T22:19:03+0000","relativeCreationDate":"6 days ago"},"lastReply":{"id":25637,"author":{"id":16368,"url":"\/members\/vsevolod-tsurikov-16368","name":"Vsevolod Tsurikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"838\">@Nathan Sudds<\/user-mention>\u00a0Thank you for the link. In my scenario, the conversation already assigned to another user. Ideally I should be able to orchestrate if a replying user should be added to the list of assignees OR replace and existing assignee \u2192\u00a0second scenario you described.\u00a0<br \/>\u00a0<\/p>","url":"\/workflows-7\/assign-a-conversation-to-the-teammate-who-replied-last-8445?postid=25637#post25637","creationDate":"2024-11-20T22:19:03+0000","relativeCreationDate":"6 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":25621,"author":{"id":16368,"url":"\/members\/vsevolod-tsurikov-16368","name":"Vsevolod Tsurikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello,<br \/>I have a requirement to assign the conversation to the teammate who replied last OR add this teammate to the list of\u00a0Assignees.<br \/>I am wondering if there is a simple way to implement using Intercom workflows rather than API approach.<br \/><br \/>In the \u2018Teammate sends any message\u2019 trigger I am not able to find a dynamic option (current user)<\/p>","url":"\/workflows-7\/assign-a-conversation-to-the-teammate-who-replied-last-8445?postid=25621#post25621","creationDate":"2024-11-20T19:05:09+0000","relativeCreationDate":"6 days ago"},"numberOfViews":13,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25637"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8445 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Assign a conversation to the teammate who replied last" href="/workflows-7/assign-a-conversation-to-the-teammate-who-replied-last-8445"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/vsevolod-tsurikov-16368" rel="noreferrer"><div class="default-avatar avatar-variant-8">V</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/vsevolod-tsurikov-16368">Vsevolod Tsurikov</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/assign-a-conversation-to-the-teammate-who-replied-last-8445" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Assign a conversation to the teammate who replied last</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/assign-a-conversation-to-the-teammate-who-replied-last-8445">Hello,I have a requirement to assign the conversation to the teammate who replied last OR add this teammate to the list of Assignees.I am wondering if there is a simple way to implement using Intercom workflows rather than API approach.In the ‘Teammate sends any message’ trigger I am not able to find a dynamic option (current user)</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/assign-a-conversation-to-the-teammate-who-replied-last-8445"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">13</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/assign-a-conversation-to-the-teammate-who-replied-last-8445?postid=25637#post25637"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/vsevolod-tsurikov-16368" rel="noreferrer"><div class="default-avatar avatar-variant-8">V</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/assign-a-conversation-to-the-teammate-who-replied-last-8445?postid=25637#post25637"><span class="thread-meta-item__text">6 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":21796,"author":{"id":15230,"url":"\/members\/keti-bosikashvili-15230","name":"Keti Bosikashvili","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Can I trigger a custom attribute change within the user's qualification section?<\/p>","url":"\/workflows-7\/trigger-a-manual-action-by-the-teammate-7115?postid=21796#post21796","creationDate":"2024-05-07T18:08:48+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":5663,"id":7115,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/trigger-a-manual-action-by-the-teammate-7115","title":"Trigger a manual action by the teammate","lastPost":{"id":25519,"author":{"id":18323,"url":"\/members\/omid21a1-18323","name":"Omid21a1","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>\u062f\u0648\u0633\u062a \u062f\u062e\u062a\u0631\u060c \u062f\u0644\u0628\u0631\u060c \u0645\u0639\u0634\u0648\u0642\u0647 \u0648 \u0647\u0645\u062f\u0645 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0648 \u0645\u062c\u0627\u0632\u06cc \u062f\u0627\u0626\u0645\u06cc \u0628\u0627\u0634\u0647<\/p>","url":"\/workflows-7\/trigger-a-manual-action-by-the-teammate-7115?postid=25519#post25519","creationDate":"2024-11-15T23:20:12+0000","relativeCreationDate":"11 days ago"},"lastReply":{"id":25519,"author":{"id":18323,"url":"\/members\/omid21a1-18323","name":"Omid21a1","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>\u062f\u0648\u0633\u062a \u062f\u062e\u062a\u0631\u060c \u062f\u0644\u0628\u0631\u060c \u0645\u0639\u0634\u0648\u0642\u0647 \u0648 \u0647\u0645\u062f\u0645 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0648 \u0645\u062c\u0627\u0632\u06cc \u062f\u0627\u0626\u0645\u06cc \u0628\u0627\u0634\u0647<\/p>","url":"\/workflows-7\/trigger-a-manual-action-by-the-teammate-7115?postid=25519#post25519","creationDate":"2024-11-15T23:20:12+0000","relativeCreationDate":"11 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":1,"relevantPost":{"id":21796,"author":{"id":15230,"url":"\/members\/keti-bosikashvili-15230","name":"Keti Bosikashvili","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Can I trigger a custom attribute change within the user's qualification section?<\/p>","url":"\/workflows-7\/trigger-a-manual-action-by-the-teammate-7115?postid=21796#post21796","creationDate":"2024-05-07T18:08:48+0000","relativeCreationDate":"6 months ago"},"numberOfViews":44,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25519"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-7115 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Trigger a manual action by the teammate" href="/workflows-7/trigger-a-manual-action-by-the-teammate-7115"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/keti-bosikashvili-15230" rel="noreferrer"><div class="default-avatar avatar-variant-0">K</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/keti-bosikashvili-15230">Keti Bosikashvili</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/trigger-a-manual-action-by-the-teammate-7115" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Trigger a manual action by the teammate</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/trigger-a-manual-action-by-the-teammate-7115">Can I trigger a custom attribute change within the user's qualification section?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/trigger-a-manual-action-by-the-teammate-7115"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">44</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/trigger-a-manual-action-by-the-teammate-7115?postid=25519#post25519"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">6</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/omid21a1-18323" rel="noreferrer"><div class="default-avatar avatar-variant-3">O</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/trigger-a-manual-action-by-the-teammate-7115?postid=25519#post25519"><span class="thread-meta-item__text">11 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25203,"author":{"id":18076,"url":"\/members\/harrywilliam-18076","name":"HarryWilliam","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi everyone! I\u2019m running into an issue where my workflow is triggering multiple times for the same user, even though it should only trigger once per user interaction (<a href=\"https:\/\/syntaxscenarios.com\/python\/filter-none-from-a-list\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">More Info<\/a>). It seems like some users are repeatedly entering the workflow, causing duplicate messages and a poor experience. Has anyone else faced this issue? What steps did you take to prevent duplicate workflow triggers, or is there a specific setting I should check? Any advice would be appreciated!<\/p>","url":"\/workflows-7\/why-is-my-workflow-triggering-multiple-times-for-the-same-user-how-can-i-fix-this-8289?postid=25203#post25203","creationDate":"2024-11-01T10:17:16+0000","relativeCreationDate":"26 days ago"},"isTopicUnread":true,"privateId":6425,"id":8289,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/why-is-my-workflow-triggering-multiple-times-for-the-same-user-how-can-i-fix-this-8289","title":"Why is my workflow triggering multiple times for the same user? How can I fix this?","lastPost":{"id":25340,"author":{"id":16374,"url":"\/members\/jacques-reynolds-16374","name":"Jacques Reynolds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/afb25c53-18f9-40f1-bf90-b841c9cf10af.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hey <user-mention data-id=\"18076\">@HarryWilliam<\/user-mention>\u00a0\ud83d\udc4b Jacques here from support engineering.<\/p><p>Are you, by any chance, using the \u2018Customer sends any message\u2019 Workflow trigger? If so, you could change the workflow trigger from \"when a customer sends any message\" to \"when a customer sends their first message\" to ensure the workflow triggers only once per conversation.<\/p><p>Additionally, you can apply the audience rule \"Teammate reply is false\" to have the workflow trigger only after the first response from the customer and not after subsequent messages.<\/p><p>Finally, you could consider adding a \"Tag person\" action in the workflow and then use the audience rule \"Tag is not ...\" to prevent users who reached that step in the workflow from receiving it again.<\/p><p>These steps should help prevent duplicate workflow triggers and improve the user experience by ensuring that the workflow only activates once per user interaction as intended.<\/p><p>If the issue persists, feel free to reach out to our Support Team via the Messenger so that they can dig deeper into this for you! :)<\/p>","url":"\/workflows-7\/why-is-my-workflow-triggering-multiple-times-for-the-same-user-how-can-i-fix-this-8289?postid=25340#post25340","creationDate":"2024-11-07T15:43:40+0000","relativeCreationDate":"19 days ago"},"lastReply":{"id":25340,"author":{"id":16374,"url":"\/members\/jacques-reynolds-16374","name":"Jacques Reynolds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/afb25c53-18f9-40f1-bf90-b841c9cf10af.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hey <user-mention data-id=\"18076\">@HarryWilliam<\/user-mention>\u00a0\ud83d\udc4b Jacques here from support engineering.<\/p><p>Are you, by any chance, using the \u2018Customer sends any message\u2019 Workflow trigger? If so, you could change the workflow trigger from \"when a customer sends any message\" to \"when a customer sends their first message\" to ensure the workflow triggers only once per conversation.<\/p><p>Additionally, you can apply the audience rule \"Teammate reply is false\" to have the workflow trigger only after the first response from the customer and not after subsequent messages.<\/p><p>Finally, you could consider adding a \"Tag person\" action in the workflow and then use the audience rule \"Tag is not ...\" to prevent users who reached that step in the workflow from receiving it again.<\/p><p>These steps should help prevent duplicate workflow triggers and improve the user experience by ensuring that the workflow only activates once per user interaction as intended.<\/p><p>If the issue persists, feel free to reach out to our Support Team via the Messenger so that they can dig deeper into this for you! :)<\/p>","url":"\/workflows-7\/why-is-my-workflow-triggering-multiple-times-for-the-same-user-how-can-i-fix-this-8289?postid=25340#post25340","creationDate":"2024-11-07T15:43:40+0000","relativeCreationDate":"19 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25203,"author":{"id":18076,"url":"\/members\/harrywilliam-18076","name":"HarryWilliam","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi everyone! I\u2019m running into an issue where my workflow is triggering multiple times for the same user, even though it should only trigger once per user interaction (<a href=\"https:\/\/syntaxscenarios.com\/python\/filter-none-from-a-list\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">More Info<\/a>). It seems like some users are repeatedly entering the workflow, causing duplicate messages and a poor experience. Has anyone else faced this issue? What steps did you take to prevent duplicate workflow triggers, or is there a specific setting I should check? Any advice would be appreciated!<\/p>","url":"\/workflows-7\/why-is-my-workflow-triggering-multiple-times-for-the-same-user-how-can-i-fix-this-8289?postid=25203#post25203","creationDate":"2024-11-01T10:17:16+0000","relativeCreationDate":"26 days ago"},"numberOfViews":32,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25340"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8289 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Why is my workflow triggering multiple times for the same user? How can I fix this?" href="/workflows-7/why-is-my-workflow-triggering-multiple-times-for-the-same-user-how-can-i-fix-this-8289"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/harrywilliam-18076" rel="noreferrer"><div class="default-avatar avatar-variant-6">H</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/harrywilliam-18076">HarryWilliam</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/why-is-my-workflow-triggering-multiple-times-for-the-same-user-how-can-i-fix-this-8289" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Why is my workflow triggering multiple times for the same user? How can I fix this?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/why-is-my-workflow-triggering-multiple-times-for-the-same-user-how-can-i-fix-this-8289">Hi everyone! I’m running into an issue where my workflow is triggering multiple times for the same user, even though it should only trigger once per user interaction (More Info). It seems like some users are repeatedly entering the workflow, causing duplicate messages and a poor experience. Has anyone else faced this issue? What steps did you take to prevent duplicate workflow triggers, or is there a specific setting I should check? Any advice would be appreciated!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/why-is-my-workflow-triggering-multiple-times-for-the-same-user-how-can-i-fix-this-8289"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">32</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/why-is-my-workflow-triggering-multiple-times-for-the-same-user-how-can-i-fix-this-8289?postid=25340#post25340"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jacques-reynolds-16374" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/afb25c53-18f9-40f1-bf90-b841c9cf10af.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/afb25c53-18f9-40f1-bf90-b841c9cf10af.png" style="width: 100%;" title alt="Jacques Reynolds" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/why-is-my-workflow-triggering-multiple-times-for-the-same-user-how-can-i-fix-this-8289?postid=25340#post25340"><span class="thread-meta-item__text">19 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25103,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>How do you all manage workflows? I often find it a bit confusing within the product\u2014does anyone have recommendations for tools that offer better visualization?<\/p>","url":"\/workflows-7\/workflow-management-8259?postid=25103#post25103","creationDate":"2024-10-29T18:22:16+0000","relativeCreationDate":"28 days ago"},"isTopicUnread":true,"privateId":6411,"id":8259,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/workflow-management-8259","title":"Workflow management","lastPost":{"id":25339,"author":{"id":16374,"url":"\/members\/jacques-reynolds-16374","name":"Jacques Reynolds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/afb25c53-18f9-40f1-bf90-b841c9cf10af.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hey <user-mention data-id=\"3166\">@Graziela<\/user-mention>\u00a0\ud83d\udc4b Jacques here from Support Engineering in Intercom.\u00a0<\/p><p>I\u2019m sorry to hear you\u2019re finding it difficult to navigate our Workflows feature! Let me try clearing some things up for you here.<\/p><p>There are 2 components of <a href=\"https:\/\/app.intercom.com\/a\/apps\/_\/automation\/workflows-overview\">Workflows<\/a>:<\/p><ul><li><strong>Triggers<\/strong>: For a workflow to send, you first choose its trigger. This can be when a customer starts a new conversation, if they click on a website element, if a teammate changes the status of a conversation and many more.<\/li><\/ul><p><a href=\"https:\/\/downloads.intercomcdn.com\/i\/o\/732143535\/ba8de4e9f16cef6690bb5c93\/image.png?expires=1730995200&amp;signature=75fec1a9eff97be8c4242bb1085a5119634a53da60a5ba987753e52de1d2ffba&amp;req=cyMlF819mIJaFb4f3HP0gFNMR3YjtQwbQbsS4Ui5t1K0va6ykwgRqBKWc8b%2F%0AHaB%2BF1Q%2Bh7YhLnbtmA%3D%3D%0A\"><img src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/732143535\/ba8de4e9f16cef6690bb5c93\/image.png?expires=1730995200&amp;signature=75fec1a9eff97be8c4242bb1085a5119634a53da60a5ba987753e52de1d2ffba&amp;req=cyMlF819mIJaFb4f3HP0gFNMR3YjtQwbQbsS4Ui5t1K0va6ykwgRqBKWc8b%2F%0AHaB%2BF1Q%2Bh7YhLnbtmA%3D%3D%0A\" alt=\"image.png?expires=1730995200&amp;signature=75fec1a9eff97be8c4242bb1085a5119634a53da60a5ba987753e52de1d2ffba&amp;req=cyMlF819mIJaFb4f3HP0gFNMR3YjtQwbQbsS4Ui5t1K0va6ykwgRqBKWc8b%2F%0AHaB%2BF1Q%2Bh7YhLnbtmA%3D%3D%0A\" \/><\/a><\/p><p>\u00a0<\/p><ul><li><strong>Workflows Builder:\u00a0<\/strong>This is the visual interface where you build Workflows. The Workflows Builder contains the canvas where you can build and add bot steps, the sidebar where you can configure steps and the inserter menu where you can build the steps that become a workflow.<\/li><\/ul><p><a href=\"https:\/\/downloads.intercomcdn.com\/i\/o\/732060167\/b3b65934124591bde0fd94a1\/bf5a2972-26ba-4c13-88fe-07e3ad056fb3?expires=1730995200&amp;signature=97072293ab8990b134bd40c07dcff37d9ec4d182c8338182efcd5418d7219637&amp;req=cyMlFs9%2BnIdYFb4f3HP0gMUIKDaNM8hw%2Bvme5IGi%2FVEQBR9D8YOVxT0%2F65m7%0ATlyeo1DRVfLw%2BSq7Zg%3D%3D%0A\"><img src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/732060167\/b3b65934124591bde0fd94a1\/bf5a2972-26ba-4c13-88fe-07e3ad056fb3?expires=1730995200&amp;signature=97072293ab8990b134bd40c07dcff37d9ec4d182c8338182efcd5418d7219637&amp;req=cyMlFs9%2BnIdYFb4f3HP0gMUIKDaNM8hw%2Bvme5IGi%2FVEQBR9D8YOVxT0%2F65m7%0ATlyeo1DRVfLw%2BSq7Zg%3D%3D%0A\" alt=\"bf5a2972-26ba-4c13-88fe-07e3ad056fb3?expires=1730995200&amp;signature=97072293ab8990b134bd40c07dcff37d9ec4d182c8338182efcd5418d7219637&amp;req=cyMlFs9%2BnIdYFb4f3HP0gMUIKDaNM8hw%2Bvme5IGi%2FVEQBR9D8YOVxT0%2F65m7%0ATlyeo1DRVfLw%2BSq7Zg%3D%3D%0A\" \/><\/a><\/p><p>Check out these article for more information \ud83d\udc47<\/p><ul><li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/9638956-workflows-best-practices-tips-from-power-users\">Workflows best practices<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/6611595-using-the-workflows-builder\">Using the workflows builder<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/7434613-how-to-trigger-a-workflow\">How to trigger a workflow<\/a><\/li><\/ul><p>Hope this helps!\u00a0<\/p><p>\u00a0<\/p>","url":"\/workflows-7\/workflow-management-8259?postid=25339#post25339","creationDate":"2024-11-07T15:34:43+0000","relativeCreationDate":"19 days ago"},"lastReply":{"id":25339,"author":{"id":16374,"url":"\/members\/jacques-reynolds-16374","name":"Jacques Reynolds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/afb25c53-18f9-40f1-bf90-b841c9cf10af.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hey <user-mention data-id=\"3166\">@Graziela<\/user-mention>\u00a0\ud83d\udc4b Jacques here from Support Engineering in Intercom.\u00a0<\/p><p>I\u2019m sorry to hear you\u2019re finding it difficult to navigate our Workflows feature! Let me try clearing some things up for you here.<\/p><p>There are 2 components of <a href=\"https:\/\/app.intercom.com\/a\/apps\/_\/automation\/workflows-overview\">Workflows<\/a>:<\/p><ul><li><strong>Triggers<\/strong>: For a workflow to send, you first choose its trigger. This can be when a customer starts a new conversation, if they click on a website element, if a teammate changes the status of a conversation and many more.<\/li><\/ul><p><a href=\"https:\/\/downloads.intercomcdn.com\/i\/o\/732143535\/ba8de4e9f16cef6690bb5c93\/image.png?expires=1730995200&amp;signature=75fec1a9eff97be8c4242bb1085a5119634a53da60a5ba987753e52de1d2ffba&amp;req=cyMlF819mIJaFb4f3HP0gFNMR3YjtQwbQbsS4Ui5t1K0va6ykwgRqBKWc8b%2F%0AHaB%2BF1Q%2Bh7YhLnbtmA%3D%3D%0A\"><img src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/732143535\/ba8de4e9f16cef6690bb5c93\/image.png?expires=1730995200&amp;signature=75fec1a9eff97be8c4242bb1085a5119634a53da60a5ba987753e52de1d2ffba&amp;req=cyMlF819mIJaFb4f3HP0gFNMR3YjtQwbQbsS4Ui5t1K0va6ykwgRqBKWc8b%2F%0AHaB%2BF1Q%2Bh7YhLnbtmA%3D%3D%0A\" alt=\"image.png?expires=1730995200&amp;signature=75fec1a9eff97be8c4242bb1085a5119634a53da60a5ba987753e52de1d2ffba&amp;req=cyMlF819mIJaFb4f3HP0gFNMR3YjtQwbQbsS4Ui5t1K0va6ykwgRqBKWc8b%2F%0AHaB%2BF1Q%2Bh7YhLnbtmA%3D%3D%0A\" \/><\/a><\/p><p>\u00a0<\/p><ul><li><strong>Workflows Builder:\u00a0<\/strong>This is the visual interface where you build Workflows. The Workflows Builder contains the canvas where you can build and add bot steps, the sidebar where you can configure steps and the inserter menu where you can build the steps that become a workflow.<\/li><\/ul><p><a href=\"https:\/\/downloads.intercomcdn.com\/i\/o\/732060167\/b3b65934124591bde0fd94a1\/bf5a2972-26ba-4c13-88fe-07e3ad056fb3?expires=1730995200&amp;signature=97072293ab8990b134bd40c07dcff37d9ec4d182c8338182efcd5418d7219637&amp;req=cyMlFs9%2BnIdYFb4f3HP0gMUIKDaNM8hw%2Bvme5IGi%2FVEQBR9D8YOVxT0%2F65m7%0ATlyeo1DRVfLw%2BSq7Zg%3D%3D%0A\"><img src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/732060167\/b3b65934124591bde0fd94a1\/bf5a2972-26ba-4c13-88fe-07e3ad056fb3?expires=1730995200&amp;signature=97072293ab8990b134bd40c07dcff37d9ec4d182c8338182efcd5418d7219637&amp;req=cyMlFs9%2BnIdYFb4f3HP0gMUIKDaNM8hw%2Bvme5IGi%2FVEQBR9D8YOVxT0%2F65m7%0ATlyeo1DRVfLw%2BSq7Zg%3D%3D%0A\" alt=\"bf5a2972-26ba-4c13-88fe-07e3ad056fb3?expires=1730995200&amp;signature=97072293ab8990b134bd40c07dcff37d9ec4d182c8338182efcd5418d7219637&amp;req=cyMlFs9%2BnIdYFb4f3HP0gMUIKDaNM8hw%2Bvme5IGi%2FVEQBR9D8YOVxT0%2F65m7%0ATlyeo1DRVfLw%2BSq7Zg%3D%3D%0A\" \/><\/a><\/p><p>Check out these article for more information \ud83d\udc47<\/p><ul><li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/9638956-workflows-best-practices-tips-from-power-users\">Workflows best practices<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/6611595-using-the-workflows-builder\">Using the workflows builder<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/7434613-how-to-trigger-a-workflow\">How to trigger a workflow<\/a><\/li><\/ul><p>Hope this helps!\u00a0<\/p><p>\u00a0<\/p>","url":"\/workflows-7\/workflow-management-8259?postid=25339#post25339","creationDate":"2024-11-07T15:34:43+0000","relativeCreationDate":"19 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":3,"relevantPost":{"id":25103,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>How do you all manage workflows? I often find it a bit confusing within the product\u2014does anyone have recommendations for tools that offer better visualization?<\/p>","url":"\/workflows-7\/workflow-management-8259?postid=25103#post25103","creationDate":"2024-10-29T18:22:16+0000","relativeCreationDate":"28 days ago"},"numberOfViews":24,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25339"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8259 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Workflow management" href="/workflows-7/workflow-management-8259"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/graziela-3166" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/321e5b27-74cb-4704-9694-efec19800a66.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/321e5b27-74cb-4704-9694-efec19800a66.png" style="width: 100%;" title alt="Graziela" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/graziela-3166">Graziela</a></span><span class="user-title text--meta">Active User</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/workflow-management-8259" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Workflow management</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/workflow-management-8259">How do you all manage workflows? I often find it a bit confusing within the product—does anyone have recommendations for tools that offer better visualization?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">3</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/workflow-management-8259"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">24</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/workflow-management-8259?postid=25339#post25339"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jacques-reynolds-16374" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/afb25c53-18f9-40f1-bf90-b841c9cf10af.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/afb25c53-18f9-40f1-bf90-b841c9cf10af.png" style="width: 100%;" title alt="Jacques Reynolds" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/workflow-management-8259?postid=25339#post25339"><span class="thread-meta-item__text">19 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25299,"author":{"id":18145,"url":"\/members\/christina-s-18145","name":"Christina S","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>In the Rules there was the option \u201cWhen - A customer replies to outbound content\u201d.\u00a0<\/p><p>This is not available in the workflows. It is only partially available where you select \u201cClient- Has replied to post.\u201d<\/p><p>where you need to point out every post, by name.<\/p><p>While in the rules it was for all posts, situation that helped a lot with the assignment of the responses to the posts.<\/p><p>It would be much more useful to have the ability to assign the conversation if the client responded to a post is \u201ctrue\u201d instead of having to add multiple audience rules for every post.<\/p><p>Below, I have added the example from the old automations, as you can see it is very simple, it handles all the Posts.<\/p><p>And the workflow version where we need to point to every post that we want to include.<\/p><p>\u00a0<\/p><p>So in the end it is not an idea, basically it\u00a0is a request to import this option from rules to workflows, as it was very useful.\u00a0<\/p><p>Thank you.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/cab5e034-1920-47d5-b25e-b6f7c90254b1.png\" \/><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/53037c47-f892-4eee-be17-7abfdafea3f5.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/workflows-7\/when-a-customer-replies-to-outbound-8318?postid=25299#post25299","creationDate":"2024-11-06T08:59:30+0000","relativeCreationDate":"21 days ago"},"isTopicUnread":true,"privateId":6462,"id":8318,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/when-a-customer-replies-to-outbound-8318","title":"When A customer replies to outbound","lastPost":{"id":25299,"author":{"id":18145,"url":"\/members\/christina-s-18145","name":"Christina S","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>In the Rules there was the option \u201cWhen - A customer replies to outbound content\u201d.\u00a0<\/p><p>This is not available in the workflows. It is only partially available where you select \u201cClient- Has replied to post.\u201d<\/p><p>where you need to point out every post, by name.<\/p><p>While in the rules it was for all posts, situation that helped a lot with the assignment of the responses to the posts.<\/p><p>It would be much more useful to have the ability to assign the conversation if the client responded to a post is \u201ctrue\u201d instead of having to add multiple audience rules for every post.<\/p><p>Below, I have added the example from the old automations, as you can see it is very simple, it handles all the Posts.<\/p><p>And the workflow version where we need to point to every post that we want to include.<\/p><p>\u00a0<\/p><p>So in the end it is not an idea, basically it\u00a0is a request to import this option from rules to workflows, as it was very useful.\u00a0<\/p><p>Thank you.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/cab5e034-1920-47d5-b25e-b6f7c90254b1.png\" \/><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/53037c47-f892-4eee-be17-7abfdafea3f5.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/workflows-7\/when-a-customer-replies-to-outbound-8318?postid=25299#post25299","creationDate":"2024-11-06T08:59:30+0000","relativeCreationDate":"21 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"ideationStatus":{"name":"Submitted","bgColor":"#0057ff","color":"#ffffff"},"relevantPost":{"id":25299,"author":{"id":18145,"url":"\/members\/christina-s-18145","name":"Christina S","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>In the Rules there was the option \u201cWhen - A customer replies to outbound content\u201d.\u00a0<\/p><p>This is not available in the workflows. It is only partially available where you select \u201cClient- Has replied to post.\u201d<\/p><p>where you need to point out every post, by name.<\/p><p>While in the rules it was for all posts, situation that helped a lot with the assignment of the responses to the posts.<\/p><p>It would be much more useful to have the ability to assign the conversation if the client responded to a post is \u201ctrue\u201d instead of having to add multiple audience rules for every post.<\/p><p>Below, I have added the example from the old automations, as you can see it is very simple, it handles all the Posts.<\/p><p>And the workflow version where we need to point to every post that we want to include.<\/p><p>\u00a0<\/p><p>So in the end it is not an idea, basically it\u00a0is a request to import this option from rules to workflows, as it was very useful.\u00a0<\/p><p>Thank you.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/cab5e034-1920-47d5-b25e-b6f7c90254b1.png\" \/><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/53037c47-f892-4eee-be17-7abfdafea3f5.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/workflows-7\/when-a-customer-replies-to-outbound-8318?postid=25299#post25299","creationDate":"2024-11-06T08:59:30+0000","relativeCreationDate":"21 days ago"},"numberOfViews":28,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25299"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8318 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to When A customer replies to outbound" href="/workflows-7/when-a-customer-replies-to-outbound-8318"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/christina-s-18145" rel="noreferrer"><div class="default-avatar avatar-variant-5">C</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/christina-s-18145">Christina S</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/when-a-customer-replies-to-outbound-8318" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">When A customer replies to outbound</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/when-a-customer-replies-to-outbound-8318">In the Rules there was the option “When - A customer replies to outbound content”. This is not available in the workflows. It is only partially available where you select “Client- Has replied to post.”where you need to point out every post, by name.While in the rules it was for all posts, situation that helped a lot with the assignment of the responses to the posts.It would be much more useful to have the ability to assign the conversation if the client responded to a post is “true” instead of having to add multiple audience rules for every post.Below, I have added the example from the old automations, as you can see it is very simple, it handles all the Posts.And the workflow version where we need to point to every post that we want to include. So in the end it is not an idea, basically it is a request to import this option from rules to workflows, as it was very useful. Thank you. </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/when-a-customer-replies-to-outbound-8318"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">28</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/when-a-customer-replies-to-outbound-8318?postid=25299#post25299"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/christina-s-18145" rel="noreferrer"><div class="default-avatar avatar-variant-5">C</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/when-a-customer-replies-to-outbound-8318?postid=25299#post25299"><span class="thread-meta-item__text">21 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25065,"author":{"id":17998,"url":"\/members\/chevy-17998","name":"Chevy .","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I would like to create a workflow for outbound emails which will assign emails to a team inbox automatically, based on the \u201cfrom email\u201d.. I\u2019ve tried branches and rules, however there is nothing that allows me to do this. Any advise or tips on how the rest of you assign your outbound emails to teams automatically?\u00a0<\/p>","url":"\/workflows-7\/how-to-create-an-outbound-email-workflow-so-that-emails-automatically-gets-assigned-to-a-team-inbox-based-on-the-from-email-8238?postid=25065#post25065","creationDate":"2024-10-28T07:57:26+0000","relativeCreationDate":"30 days ago"},"isTopicUnread":true,"privateId":6398,"id":8238,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/how-to-create-an-outbound-email-workflow-so-that-emails-automatically-gets-assigned-to-a-team-inbox-based-on-the-from-email-8238","title":"How to create an outbound email workflow so that emails automatically gets assigned to a team inbox based on the \"from\" email","lastPost":{"id":25225,"author":{"id":17998,"url":"\/members\/chevy-17998","name":"Chevy .","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hey Bernice.<\/p><p>We already have teams set up, however for outbound emails we want to assign it to a team based on the email address. Example: if the email is sent from <a href=\"mailto:support@intercom.io\" target=\"_self\" rel=\"noreferrer nofollow ugc\">support@intercom.io<\/a>\u00a0, we want to assign it to the support intercom email inbox, however if the email is sent from <a href=\"mailto:banking@intercom.io\" target=\"_self\" rel=\"noreferrer nofollow ugc\">banking@intercom.io<\/a>\u00a0, we want to assign the email to\u00a0intercom banking email inbox.\u00a0<br \/>We have already explored the attributes, but we want it to be assigned based on the FROM email.<\/p>","url":"\/workflows-7\/how-to-create-an-outbound-email-workflow-so-that-emails-automatically-gets-assigned-to-a-team-inbox-based-on-the-from-email-8238?postid=25225#post25225","creationDate":"2024-11-04T10:19:18+0000","relativeCreationDate":"23 days ago"},"lastReply":{"id":25225,"author":{"id":17998,"url":"\/members\/chevy-17998","name":"Chevy .","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hey Bernice.<\/p><p>We already have teams set up, however for outbound emails we want to assign it to a team based on the email address. Example: if the email is sent from <a href=\"mailto:support@intercom.io\" target=\"_self\" rel=\"noreferrer nofollow ugc\">support@intercom.io<\/a>\u00a0, we want to assign it to the support intercom email inbox, however if the email is sent from <a href=\"mailto:banking@intercom.io\" target=\"_self\" rel=\"noreferrer nofollow ugc\">banking@intercom.io<\/a>\u00a0, we want to assign the email to\u00a0intercom banking email inbox.\u00a0<br \/>We have already explored the attributes, but we want it to be assigned based on the FROM email.<\/p>","url":"\/workflows-7\/how-to-create-an-outbound-email-workflow-so-that-emails-automatically-gets-assigned-to-a-team-inbox-based-on-the-from-email-8238?postid=25225#post25225","creationDate":"2024-11-04T10:19:18+0000","relativeCreationDate":"23 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":25065,"author":{"id":17998,"url":"\/members\/chevy-17998","name":"Chevy .","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I would like to create a workflow for outbound emails which will assign emails to a team inbox automatically, based on the \u201cfrom email\u201d.. I\u2019ve tried branches and rules, however there is nothing that allows me to do this. Any advise or tips on how the rest of you assign your outbound emails to teams automatically?\u00a0<\/p>","url":"\/workflows-7\/how-to-create-an-outbound-email-workflow-so-that-emails-automatically-gets-assigned-to-a-team-inbox-based-on-the-from-email-8238?postid=25065#post25065","creationDate":"2024-10-28T07:57:26+0000","relativeCreationDate":"30 days ago"},"numberOfViews":33,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25225"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8238 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How to create an outbound email workflow so that emails automatically gets assigned to a team inbox based on the "from" email" href="/workflows-7/how-to-create-an-outbound-email-workflow-so-that-emails-automatically-gets-assigned-to-a-team-inbox-based-on-the-from-email-8238"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/chevy-17998" rel="noreferrer"><div class="default-avatar avatar-variant-8">C</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/chevy-17998">Chevy .</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/how-to-create-an-outbound-email-workflow-so-that-emails-automatically-gets-assigned-to-a-team-inbox-based-on-the-from-email-8238" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How to create an outbound email workflow so that emails automatically gets assigned to a team inbox based on the "from" email</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/how-to-create-an-outbound-email-workflow-so-that-emails-automatically-gets-assigned-to-a-team-inbox-based-on-the-from-email-8238">I would like to create a workflow for outbound emails which will assign emails to a team inbox automatically, based on the “from email”.. I’ve tried branches and rules, however there is nothing that allows me to do this. Any advise or tips on how the rest of you assign your outbound emails to teams automatically? </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/how-to-create-an-outbound-email-workflow-so-that-emails-automatically-gets-assigned-to-a-team-inbox-based-on-the-from-email-8238"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">33</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/how-to-create-an-outbound-email-workflow-so-that-emails-automatically-gets-assigned-to-a-team-inbox-based-on-the-from-email-8238?postid=25225#post25225"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/chevy-17998" rel="noreferrer"><div class="default-avatar avatar-variant-8">C</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/how-to-create-an-outbound-email-workflow-so-that-emails-automatically-gets-assigned-to-a-team-inbox-based-on-the-from-email-8238?postid=25225#post25225"><span class="thread-meta-item__text">23 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25050,"author":{"id":17980,"url":"\/members\/jay-muraszewski-17980","name":"Jay Muraszewski","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I\u2019m currently using the Jira for Tickets integration to send Conversation data to a Jira Card using the \u201cCreate Jira Issue\u201d action in our workflow\u2026\u00a0The issue I\u2019m experiencing, I cannot configure the integration to send the entire conversation to the Jira card. Our use case, if a user has a technical issue, I want to be able to create the jira card with the conversation details attached to our dev team has knowledge into the inquiry. It works for the First Message Body and Last Message Body.. But the card misses\u00a0the entire conversation. Thoughts?<br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/327ea3d6-9e71-49ad-a809-d3441de7a71c.png\" \/><\/figure><p><strong>API Request Body<\/strong><br \/>\u00a0<\/p><p>{<\/p><p>\"fields\": {<\/p><p>\"project\": {<\/p><p>\"key\": \"PIDT2023\"<\/p><p>},<\/p><p>\"issuetype\": {<\/p><p>\"name\": \"Support\"<\/p><p>},<\/p><p>\"summary\": \"Conversation ID: Conversation ID\",<\/p><p>\"description\": {<\/p><p>\"type\": \"doc\",<\/p><p>\"version\": 1,<\/p><p>\"content\": [<\/p><p>{<\/p><p>\"type\": \"paragraph\",<\/p><p>\"content\": [<\/p><p>{<\/p><p>\"type\": \"text\",<\/p><p>\"text\": \"Urgency: Urgency\"<\/p><p>}<\/p><p>]<\/p><p>},<\/p><p>{<\/p><p>\"type\": \"paragraph\",<\/p><p>\"content\": [<\/p><p>{<\/p><p>\"type\": \"text\",<\/p><p>\"text\": \"Conversation URL: Conversation URL\"<\/p><p>}<\/p><p>]<\/p><p>},<\/p><p>{<\/p><p>\"type\": \"paragraph\",<\/p><p>\"content\": [<\/p><p>{<\/p><p>\"type\": \"text\",<\/p><p>\"text\": \"Message Body: Message Body\"<\/p><p>}<\/p><p>]<\/p><p>}<\/p><p>]<\/p><p>}<\/p><p>}<\/p><p>}<\/p>","url":"\/workflows-7\/jira-for-tickets-integration-help-8231?postid=25050#post25050","creationDate":"2024-10-25T15:42:16+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6395,"id":8231,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/jira-for-tickets-integration-help-8231","title":"Jira for Tickets Integration Help","lastPost":{"id":25221,"author":{"id":14175,"url":"\/members\/bernice-14175","name":"bernice","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/9c26d74a-2b2d-4cfd-8e10-3a8abf14d5f4.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hey\u00a0<user-mention data-id=\"17980\">@Jay Muraszewski<\/user-mention>\u00a0\ud83d\udc4b This is a great idea, you should definitely pop it over on our\u00a0<a href=\"https:\/\/community.intercom.com\/ideas\">Product Wishlist<\/a>\u00a0- there you can search and upvote existing requests or create new requests, if other users agree with you request they will be able to upvote them too! \ud83d\ude4c<br \/><br \/>We may be able to offer a workaround on this for now, but we\u2019ll need some further details here, so I\u2019m going to pass this over to the support team to take further action on this issue for you. We\u2019ll be in touch over the Messenger \ud83d\udcac<\/p>","url":"\/workflows-7\/jira-for-tickets-integration-help-8231?postid=25221#post25221","creationDate":"2024-11-04T09:49:05+0000","relativeCreationDate":"23 days ago"},"lastReply":{"id":25221,"author":{"id":14175,"url":"\/members\/bernice-14175","name":"bernice","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/9c26d74a-2b2d-4cfd-8e10-3a8abf14d5f4.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hey\u00a0<user-mention data-id=\"17980\">@Jay Muraszewski<\/user-mention>\u00a0\ud83d\udc4b This is a great idea, you should definitely pop it over on our\u00a0<a href=\"https:\/\/community.intercom.com\/ideas\">Product Wishlist<\/a>\u00a0- there you can search and upvote existing requests or create new requests, if other users agree with you request they will be able to upvote them too! \ud83d\ude4c<br \/><br \/>We may be able to offer a workaround on this for now, but we\u2019ll need some further details here, so I\u2019m going to pass this over to the support team to take further action on this issue for you. We\u2019ll be in touch over the Messenger \ud83d\udcac<\/p>","url":"\/workflows-7\/jira-for-tickets-integration-help-8231?postid=25221#post25221","creationDate":"2024-11-04T09:49:05+0000","relativeCreationDate":"23 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":25050,"author":{"id":17980,"url":"\/members\/jay-muraszewski-17980","name":"Jay Muraszewski","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I\u2019m currently using the Jira for Tickets integration to send Conversation data to a Jira Card using the \u201cCreate Jira Issue\u201d action in our workflow\u2026\u00a0The issue I\u2019m experiencing, I cannot configure the integration to send the entire conversation to the Jira card. Our use case, if a user has a technical issue, I want to be able to create the jira card with the conversation details attached to our dev team has knowledge into the inquiry. It works for the First Message Body and Last Message Body.. But the card misses\u00a0the entire conversation. Thoughts?<br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/327ea3d6-9e71-49ad-a809-d3441de7a71c.png\" \/><\/figure><p><strong>API Request Body<\/strong><br \/>\u00a0<\/p><p>{<\/p><p>\"fields\": {<\/p><p>\"project\": {<\/p><p>\"key\": \"PIDT2023\"<\/p><p>},<\/p><p>\"issuetype\": {<\/p><p>\"name\": \"Support\"<\/p><p>},<\/p><p>\"summary\": \"Conversation ID: Conversation ID\",<\/p><p>\"description\": {<\/p><p>\"type\": \"doc\",<\/p><p>\"version\": 1,<\/p><p>\"content\": [<\/p><p>{<\/p><p>\"type\": \"paragraph\",<\/p><p>\"content\": [<\/p><p>{<\/p><p>\"type\": \"text\",<\/p><p>\"text\": \"Urgency: Urgency\"<\/p><p>}<\/p><p>]<\/p><p>},<\/p><p>{<\/p><p>\"type\": \"paragraph\",<\/p><p>\"content\": [<\/p><p>{<\/p><p>\"type\": \"text\",<\/p><p>\"text\": \"Conversation URL: Conversation URL\"<\/p><p>}<\/p><p>]<\/p><p>},<\/p><p>{<\/p><p>\"type\": \"paragraph\",<\/p><p>\"content\": [<\/p><p>{<\/p><p>\"type\": \"text\",<\/p><p>\"text\": \"Message Body: Message Body\"<\/p><p>}<\/p><p>]<\/p><p>}<\/p><p>]<\/p><p>}<\/p><p>}<\/p><p>}<\/p>","url":"\/workflows-7\/jira-for-tickets-integration-help-8231?postid=25050#post25050","creationDate":"2024-10-25T15:42:16+0000","relativeCreationDate":"1 month ago"},"numberOfViews":23,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25221"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8231 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Jira for Tickets Integration Help" href="/workflows-7/jira-for-tickets-integration-help-8231"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jay-muraszewski-17980" rel="noreferrer"><div class="default-avatar avatar-variant-0">J</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/jay-muraszewski-17980">Jay Muraszewski</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/jira-for-tickets-integration-help-8231" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Jira for Tickets Integration Help</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/jira-for-tickets-integration-help-8231">I’m currently using the Jira for Tickets integration to send Conversation data to a Jira Card using the “Create Jira Issue” action in our workflow… The issue I’m experiencing, I cannot configure the integration to send the entire conversation to the Jira card. Our use case, if a user has a technical issue, I want to be able to create the jira card with the conversation details attached to our dev team has knowledge into the inquiry. It works for the First Message Body and Last Message Body.. But the card misses the entire conversation. Thoughts? API Request Body {"fields": {"project": {"key": "PIDT2023"},"issuetype": {"name": "Support"},"summary": "Conversation ID: Conversation ID","description": {"type": "doc","version": 1,"content": [{"type": "paragraph","content": [{"type": "text","text": "Urgency: Urgency"}]},{"type": "paragraph","content": [{"type": "text","text": "Conversation URL: Conversation URL"}]},{"type": "paragraph","content": [{"type": "text","text": "Message Body: Messag</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/jira-for-tickets-integration-help-8231"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">23</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/jira-for-tickets-integration-help-8231?postid=25221#post25221"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/bernice-14175" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/9c26d74a-2b2d-4cfd-8e10-3a8abf14d5f4.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/9c26d74a-2b2d-4cfd-8e10-3a8abf14d5f4.png" style="width: 100%;" title alt="bernice" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/jira-for-tickets-integration-help-8231?postid=25221#post25221"><span class="thread-meta-item__text">23 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25199,"author":{"id":17868,"url":"\/members\/daniel-davis-17868","name":"Daniel Davis","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I would like to pop the product tour UI (outside messenger) when a user selects an element on my website. I can\u2019t figure out how to do this. If I do a workflow triggered by website element it opens messenger and when I do a product tour, it launches when the page loads. I need something between that: The user selects a button and a pop-up with the video is displayed. How to do this?<\/p>","url":"\/workflows-7\/product-tour-triggered-by-website-element-8286?postid=25199#post25199","creationDate":"2024-11-01T01:10:23+0000","relativeCreationDate":"26 days ago"},"isTopicUnread":true,"privateId":6423,"id":8286,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/product-tour-triggered-by-website-element-8286","title":"Product Tour Triggered by Website Element","lastPost":{"id":25206,"author":{"id":14460,"url":"\/members\/fario-consulting-14460","name":"Fario Consulting","avatar":"","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hi Daniel,<br \/>I would suggest that you look into using <a href=\"https:\/\/developers.intercom.com\/installing-intercom\/web\/methods#intercomstarttour-tourid%C2%A0\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Intercom\u2019s startTour method<\/a><\/p>","url":"\/workflows-7\/product-tour-triggered-by-website-element-8286?postid=25206#post25206","creationDate":"2024-11-01T11:24:23+0000","relativeCreationDate":"26 days ago"},"lastReply":{"id":25206,"author":{"id":14460,"url":"\/members\/fario-consulting-14460","name":"Fario Consulting","avatar":"","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hi Daniel,<br \/>I would suggest that you look into using <a href=\"https:\/\/developers.intercom.com\/installing-intercom\/web\/methods#intercomstarttour-tourid%C2%A0\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Intercom\u2019s startTour method<\/a><\/p>","url":"\/workflows-7\/product-tour-triggered-by-website-element-8286?postid=25206#post25206","creationDate":"2024-11-01T11:24:23+0000","relativeCreationDate":"26 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25199,"author":{"id":17868,"url":"\/members\/daniel-davis-17868","name":"Daniel Davis","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I would like to pop the product tour UI (outside messenger) when a user selects an element on my website. I can\u2019t figure out how to do this. If I do a workflow triggered by website element it opens messenger and when I do a product tour, it launches when the page loads. I need something between that: The user selects a button and a pop-up with the video is displayed. How to do this?<\/p>","url":"\/workflows-7\/product-tour-triggered-by-website-element-8286?postid=25199#post25199","creationDate":"2024-11-01T01:10:23+0000","relativeCreationDate":"26 days ago"},"numberOfViews":23,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25206"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8286 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Product Tour Triggered by Website Element" href="/workflows-7/product-tour-triggered-by-website-element-8286"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/daniel-davis-17868" rel="noreferrer"><div class="default-avatar avatar-variant-8">D</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/daniel-davis-17868">Daniel Davis</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/product-tour-triggered-by-website-element-8286" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Product Tour Triggered by Website Element</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/product-tour-triggered-by-website-element-8286">I would like to pop the product tour UI (outside messenger) when a user selects an element on my website. I can’t figure out how to do this. If I do a workflow triggered by website element it opens messenger and when I do a product tour, it launches when the page loads. I need something between that: The user selects a button and a pop-up with the video is displayed. How to do this?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/product-tour-triggered-by-website-element-8286"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">23</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/product-tour-triggered-by-website-element-8286?postid=25206#post25206"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/fario-consulting-14460" rel="noreferrer"><div class="default-avatar avatar-variant-0">F</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/product-tour-triggered-by-website-element-8286?postid=25206#post25206"><span class="thread-meta-item__text">26 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":22447,"author":{"id":16036,"url":"\/members\/kelley-pembroke-16036","name":"Kelley Pembroke","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":1,"badges":[],"isBanned":false},"content":"<p>We have our chats set up with a workflow, however for some reason the chats are closing after a while not giving us a chance to see if first to respond at a later time. We have to watch our closed tickets to find them and reopen them.<\/p><p>Is there a way we should be setting this up to allow those chats to stay in an open state until we respond and close them on our end?<\/p><p>Thanks in advance! Appreciate your assistance and insight on how to ensure they stay open.<\/p>","url":"\/workflows-7\/how-to-stop-chat-workflow-from-closing-chats-7335?postid=22447#post22447","creationDate":"2024-06-14T23:51:07+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":5829,"id":7335,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/how-to-stop-chat-workflow-from-closing-chats-7335","title":"How to stop chat workflow from closing chats","lastPost":{"id":25200,"author":{"id":18073,"url":"\/members\/thomas-ta-18073","name":"Thomas Ta","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p><em>Auto-close abandoned workflow conversations\" setting is not enabled in your Automation &gt; Settings<\/em>.<\/p><p>How can I do this? Because when I get there, there\u2019s no options to disable it, there\u2019s just a list of actions and a question about how long should Fin AI wait before closing an unreponsive\u00a0conversation; should I untick everything? My goal is to make sure Fin AI won\u2019t close any conversations no matter what. Thank you in advance<\/p>","url":"\/workflows-7\/how-to-stop-chat-workflow-from-closing-chats-7335?postid=25200#post25200","creationDate":"2024-11-01T06:38:08+0000","relativeCreationDate":"26 days ago"},"lastReply":{"id":25200,"author":{"id":18073,"url":"\/members\/thomas-ta-18073","name":"Thomas Ta","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p><em>Auto-close abandoned workflow conversations\" setting is not enabled in your Automation &gt; Settings<\/em>.<\/p><p>How can I do this? Because when I get there, there\u2019s no options to disable it, there\u2019s just a list of actions and a question about how long should Fin AI wait before closing an unreponsive\u00a0conversation; should I untick everything? My goal is to make sure Fin AI won\u2019t close any conversations no matter what. Thank you in advance<\/p>","url":"\/workflows-7\/how-to-stop-chat-workflow-from-closing-chats-7335?postid=25200#post25200","creationDate":"2024-11-01T06:38:08+0000","relativeCreationDate":"26 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":2,"relevantPost":{"id":22447,"author":{"id":16036,"url":"\/members\/kelley-pembroke-16036","name":"Kelley Pembroke","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":1,"badges":[],"isBanned":false},"content":"<p>We have our chats set up with a workflow, however for some reason the chats are closing after a while not giving us a chance to see if first to respond at a later time. We have to watch our closed tickets to find them and reopen them.<\/p><p>Is there a way we should be setting this up to allow those chats to stay in an open state until we respond and close them on our end?<\/p><p>Thanks in advance! Appreciate your assistance and insight on how to ensure they stay open.<\/p>","url":"\/workflows-7\/how-to-stop-chat-workflow-from-closing-chats-7335?postid=22447#post22447","creationDate":"2024-06-14T23:51:07+0000","relativeCreationDate":"5 months ago"},"numberOfViews":158,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25200"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-7335 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How to stop chat workflow from closing chats" href="/workflows-7/how-to-stop-chat-workflow-from-closing-chats-7335"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kelley-pembroke-16036" rel="noreferrer"><div class="default-avatar avatar-variant-6">K</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/kelley-pembroke-16036">Kelley Pembroke</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/how-to-stop-chat-workflow-from-closing-chats-7335" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How to stop chat workflow from closing chats</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/how-to-stop-chat-workflow-from-closing-chats-7335">We have our chats set up with a workflow, however for some reason the chats are closing after a while not giving us a chance to see if first to respond at a later time. We have to watch our closed tickets to find them and reopen them.Is there a way we should be setting this up to allow those chats to stay in an open state until we respond and close them on our end?Thanks in advance! Appreciate your assistance and insight on how to ensure they stay open.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/how-to-stop-chat-workflow-from-closing-chats-7335"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">158</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/how-to-stop-chat-workflow-from-closing-chats-7335?postid=25200#post25200"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/thomas-ta-18073" rel="noreferrer"><div class="default-avatar avatar-variant-3">T</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/how-to-stop-chat-workflow-from-closing-chats-7335?postid=25200#post25200"><span class="thread-meta-item__text">26 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24878,"author":{"id":17787,"url":"\/members\/johntyson-17787","name":"johntyson","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/2b50d64d-8913-45e8-87f6-e305cbf9f33c.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>We are a small team looking to maximize our efficiency with Intercom. We want to streamline our customer support and communication processes, but we're cautious about overcomplicating things with too many features. <a href=\"https:\/\/kobalttoolsinfo.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Find Out<\/a>\u00a0What are the best ways to set up workflows in Intercom that are simple yet effective for a small team? Are there any must-use features or strategies we should implement to keep things running smoothly? Additionally, how can we ensure our team remains organized and responsive while minimizing manual tasks? Any tips or information from others in similar situations would be greatly appreciated!<\/p>","url":"\/workflows-7\/how-to-optimize-intercom-workflows-for-a-small-team-8177?postid=24878#post24878","creationDate":"2024-10-21T12:09:45+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6373,"id":8177,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/how-to-optimize-intercom-workflows-for-a-small-team-8177","title":"How to Optimize Intercom Workflows for a Small Team?","lastPost":{"id":25175,"author":{"id":16374,"url":"\/members\/jacques-reynolds-16374","name":"Jacques Reynolds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/afb25c53-18f9-40f1-bf90-b841c9cf10af.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hey <user-mention data-id=\"17787\">@johntyson<\/user-mention>\u00a0\ud83d\udc4b Jacques here from support engineering with Intercom.<\/p><p>To set up effective and simple workflows in Intercom for a small team, a place to start would be\u00a0defining a clear intent and goals for your workflows. Focus on solving specific problems and identify the most common questions or tasks that can be automated. Keep the workflows simple at first and prioritize the customer experience you want to deliver.<\/p><p>For organizing your team and minimizing manual tasks, you can use Help Desk automations within Workflows to assign new conversations to specific teams or teammates based on set criteria. This can include user attributes, the page they are viewing, the channel they started the conversation on, or specific keywords in their initial message. Before creating these automations, ensure you have set up your team and assigned teammates to it. You can then create assignment rules to direct messages to the appropriate inboxes, such as routing messages from your pricing page to the \"Sales\" inbox or using keywords like \"bug\" to route to the Engineering team. To create these automations, go to Automation &gt; Workflows and click \"+ New workflow\".<\/p><p>Remember, instead of creating a new workflow for each inbox automation or assignment rule, you can apply rules to an one workflow, which will check all paths and execute any actions that match the criteria you set. This would helps keep the system streamlined and efficient.<\/p><p>Here is some documentation to help you get started:<\/p><ul><li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/6274899-get-started-with-intercom-help-desk#h_e0a725be79\">Get started with the Help Desk<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/9638956-workflows-best-practices-tips-from-power-users\">Workflows best practices<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/6611595-using-the-workflows-builder\">Using the workflows builder<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/197-organize-help-desk-by-teams\">Organize Help Desk by teams<\/a><\/li><\/ul><p>Hope this helps!<\/p>","url":"\/workflows-7\/how-to-optimize-intercom-workflows-for-a-small-team-8177?postid=25175#post25175","creationDate":"2024-10-31T10:02:32+0000","relativeCreationDate":"27 days ago"},"lastReply":{"id":25175,"author":{"id":16374,"url":"\/members\/jacques-reynolds-16374","name":"Jacques Reynolds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/afb25c53-18f9-40f1-bf90-b841c9cf10af.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hey <user-mention data-id=\"17787\">@johntyson<\/user-mention>\u00a0\ud83d\udc4b Jacques here from support engineering with Intercom.<\/p><p>To set up effective and simple workflows in Intercom for a small team, a place to start would be\u00a0defining a clear intent and goals for your workflows. Focus on solving specific problems and identify the most common questions or tasks that can be automated. Keep the workflows simple at first and prioritize the customer experience you want to deliver.<\/p><p>For organizing your team and minimizing manual tasks, you can use Help Desk automations within Workflows to assign new conversations to specific teams or teammates based on set criteria. This can include user attributes, the page they are viewing, the channel they started the conversation on, or specific keywords in their initial message. Before creating these automations, ensure you have set up your team and assigned teammates to it. You can then create assignment rules to direct messages to the appropriate inboxes, such as routing messages from your pricing page to the \"Sales\" inbox or using keywords like \"bug\" to route to the Engineering team. To create these automations, go to Automation &gt; Workflows and click \"+ New workflow\".<\/p><p>Remember, instead of creating a new workflow for each inbox automation or assignment rule, you can apply rules to an one workflow, which will check all paths and execute any actions that match the criteria you set. This would helps keep the system streamlined and efficient.<\/p><p>Here is some documentation to help you get started:<\/p><ul><li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/6274899-get-started-with-intercom-help-desk#h_e0a725be79\">Get started with the Help Desk<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/9638956-workflows-best-practices-tips-from-power-users\">Workflows best practices<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/6611595-using-the-workflows-builder\">Using the workflows builder<\/a><\/li>\t<li><a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/197-organize-help-desk-by-teams\">Organize Help Desk by teams<\/a><\/li><\/ul><p>Hope this helps!<\/p>","url":"\/workflows-7\/how-to-optimize-intercom-workflows-for-a-small-team-8177?postid=25175#post25175","creationDate":"2024-10-31T10:02:32+0000","relativeCreationDate":"27 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":24878,"author":{"id":17787,"url":"\/members\/johntyson-17787","name":"johntyson","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/2b50d64d-8913-45e8-87f6-e305cbf9f33c.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>We are a small team looking to maximize our efficiency with Intercom. We want to streamline our customer support and communication processes, but we're cautious about overcomplicating things with too many features. <a href=\"https:\/\/kobalttoolsinfo.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Find Out<\/a>\u00a0What are the best ways to set up workflows in Intercom that are simple yet effective for a small team? Are there any must-use features or strategies we should implement to keep things running smoothly? Additionally, how can we ensure our team remains organized and responsive while minimizing manual tasks? Any tips or information from others in similar situations would be greatly appreciated!<\/p>","url":"\/workflows-7\/how-to-optimize-intercom-workflows-for-a-small-team-8177?postid=24878#post24878","creationDate":"2024-10-21T12:09:45+0000","relativeCreationDate":"1 month ago"},"numberOfViews":48,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25175"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8177 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How to Optimize Intercom Workflows for a Small Team?" href="/workflows-7/how-to-optimize-intercom-workflows-for-a-small-team-8177"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/johntyson-17787" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/2b50d64d-8913-45e8-87f6-e305cbf9f33c.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/2b50d64d-8913-45e8-87f6-e305cbf9f33c.png" style="width: 100%;" title alt="johntyson" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/johntyson-17787">johntyson</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/how-to-optimize-intercom-workflows-for-a-small-team-8177" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How to Optimize Intercom Workflows for a Small Team?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/how-to-optimize-intercom-workflows-for-a-small-team-8177">We are a small team looking to maximize our efficiency with Intercom. We want to streamline our customer support and communication processes, but we're cautious about overcomplicating things with too many features. Find Out What are the best ways to set up workflows in Intercom that are simple yet effective for a small team? Are there any must-use features or strategies we should implement to keep things running smoothly? Additionally, how can we ensure our team remains organized and responsive while minimizing manual tasks? Any tips or information from others in similar situations would be greatly appreciated!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/how-to-optimize-intercom-workflows-for-a-small-team-8177"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">48</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/how-to-optimize-intercom-workflows-for-a-small-team-8177?postid=25175#post25175"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jacques-reynolds-16374" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/afb25c53-18f9-40f1-bf90-b841c9cf10af.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/afb25c53-18f9-40f1-bf90-b841c9cf10af.png" style="width: 100%;" title alt="Jacques Reynolds" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/how-to-optimize-intercom-workflows-for-a-small-team-8177?postid=25175#post25175"><span class="thread-meta-item__text">27 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24800,"author":{"id":17840,"url":"\/members\/mariac-17840","name":"MariaC","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>\u00a0<\/p><p>We need to create a flow that after a while if my teammate does not respond it is escalated to another person or team, I don't know if it is possible to do it through rules<\/p>","url":"\/workflows-7\/i-want-to-use-teammate-s-last-reply-option-in-rules-but-it-doesn-t-show-in-hours-8146?postid=24800#post24800","creationDate":"2024-10-17T14:59:54+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6353,"id":8146,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/i-want-to-use-teammate-s-last-reply-option-in-rules-but-it-doesn-t-show-in-hours-8146","title":"I want to use teammate's last reply option in rules but it doesn't show in hours","lastPost":{"id":25174,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"17840\">@MariaC<\/user-mention>\u00a0,<br \/><br \/>Unfortunately it is the only way to\u00a0achieve this.<\/p>","url":"\/workflows-7\/i-want-to-use-teammate-s-last-reply-option-in-rules-but-it-doesn-t-show-in-hours-8146?postid=25174#post25174","creationDate":"2024-10-31T09:59:59+0000","relativeCreationDate":"27 days ago"},"lastReply":{"id":25174,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"17840\">@MariaC<\/user-mention>\u00a0,<br \/><br \/>Unfortunately it is the only way to\u00a0achieve this.<\/p>","url":"\/workflows-7\/i-want-to-use-teammate-s-last-reply-option-in-rules-but-it-doesn-t-show-in-hours-8146?postid=25174#post25174","creationDate":"2024-10-31T09:59:59+0000","relativeCreationDate":"27 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":24800,"author":{"id":17840,"url":"\/members\/mariac-17840","name":"MariaC","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>\u00a0<\/p><p>We need to create a flow that after a while if my teammate does not respond it is escalated to another person or team, I don't know if it is possible to do it through rules<\/p>","url":"\/workflows-7\/i-want-to-use-teammate-s-last-reply-option-in-rules-but-it-doesn-t-show-in-hours-8146?postid=24800#post24800","creationDate":"2024-10-17T14:59:54+0000","relativeCreationDate":"1 month ago"},"numberOfViews":28,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25174"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8146 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to I want to use teammate's last reply option in rules but it doesn't show in hours" href="/workflows-7/i-want-to-use-teammate-s-last-reply-option-in-rules-but-it-doesn-t-show-in-hours-8146"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mariac-17840" rel="noreferrer"><div class="default-avatar avatar-variant-0">M</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/mariac-17840">MariaC</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/i-want-to-use-teammate-s-last-reply-option-in-rules-but-it-doesn-t-show-in-hours-8146" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">I want to use teammate's last reply option in rules but it doesn't show in hours</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/i-want-to-use-teammate-s-last-reply-option-in-rules-but-it-doesn-t-show-in-hours-8146"> We need to create a flow that after a while if my teammate does not respond it is escalated to another person or team, I don't know if it is possible to do it through rules</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/i-want-to-use-teammate-s-last-reply-option-in-rules-but-it-doesn-t-show-in-hours-8146"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">28</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/i-want-to-use-teammate-s-last-reply-option-in-rules-but-it-doesn-t-show-in-hours-8146?postid=25174#post25174"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mateusz-leszkiewicz-14174" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" style="width: 100%;" title alt="mateusz.leszkiewicz" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/i-want-to-use-teammate-s-last-reply-option-in-rules-but-it-doesn-t-show-in-hours-8146?postid=25174#post25174"><span class="thread-meta-item__text">27 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24061,"author":{"id":17457,"url":"\/members\/steve-kloek-17457","name":"Steve Kloek","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello,<\/p><p>\u00a0<\/p><p>We\u2019re working as a Slack org within as\u00a0Slack\u00a0Enterprise Grid.<\/p><p>\u00a0<\/p><p>I\u2019ve approved the Intercom app for our Slack org.\u00a0 Status shows \u201capproved\u201d.<\/p><p>\u00a0<\/p><p>When attempting to build a Workflow with Intercom, we see \u201capproval requested\u201d (screenshot below).<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/15bf7eec-0aa6-400c-b513-304d31a09422.png\" \/><\/figure><p>\u00a0<\/p><p>Our Slack Enterprise admin say they don\u2019t see any pending approvals.\u00a0\u00a0We\u2019re stuck in this state\u00a0with no obvious resolution.\u00a0 I\u2019m hoping experts here can provide some guidance.\u00a0 Thanks!<\/p><p>\u00a0<\/p><p>-Steve<\/p><p>\u00a0<\/p>","url":"\/workflows-7\/slack-workflows-intercom-approval-requested-7914?postid=24061#post24061","creationDate":"2024-09-23T18:24:52+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":6222,"id":7914,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/slack-workflows-intercom-approval-requested-7914","title":"Slack Workflows Intercom \"approval requested\"","lastPost":{"id":24997,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p><user-mention data-id=\"17457\">@Steve Kloek<\/user-mention>,\u00a0<br \/><br \/>I am afraid that this is no longer accurate.<br \/>This is an information from the Slack workflow builder and we\u00a0can't update it ourselves.<br \/><br \/>I will flag this issue to the team responsible\u00a0for maintaining Slack integration.<\/p>","url":"\/workflows-7\/slack-workflows-intercom-approval-requested-7914?postid=24997#post24997","creationDate":"2024-10-23T07:55:16+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24997,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p><user-mention data-id=\"17457\">@Steve Kloek<\/user-mention>,\u00a0<br \/><br \/>I am afraid that this is no longer accurate.<br \/>This is an information from the Slack workflow builder and we\u00a0can't update it ourselves.<br \/><br \/>I will flag this issue to the team responsible\u00a0for maintaining Slack integration.<\/p>","url":"\/workflows-7\/slack-workflows-intercom-approval-requested-7914?postid=24997#post24997","creationDate":"2024-10-23T07:55:16+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":1,"relevantPost":{"id":24061,"author":{"id":17457,"url":"\/members\/steve-kloek-17457","name":"Steve Kloek","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello,<\/p><p>\u00a0<\/p><p>We\u2019re working as a Slack org within as\u00a0Slack\u00a0Enterprise Grid.<\/p><p>\u00a0<\/p><p>I\u2019ve approved the Intercom app for our Slack org.\u00a0 Status shows \u201capproved\u201d.<\/p><p>\u00a0<\/p><p>When attempting to build a Workflow with Intercom, we see \u201capproval requested\u201d (screenshot below).<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/15bf7eec-0aa6-400c-b513-304d31a09422.png\" \/><\/figure><p>\u00a0<\/p><p>Our Slack Enterprise admin say they don\u2019t see any pending approvals.\u00a0\u00a0We\u2019re stuck in this state\u00a0with no obvious resolution.\u00a0 I\u2019m hoping experts here can provide some guidance.\u00a0 Thanks!<\/p><p>\u00a0<\/p><p>-Steve<\/p><p>\u00a0<\/p>","url":"\/workflows-7\/slack-workflows-intercom-approval-requested-7914?postid=24061#post24061","creationDate":"2024-09-23T18:24:52+0000","relativeCreationDate":"2 months ago"},"numberOfViews":43,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24997"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-7914 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Slack Workflows Intercom "approval requested"" href="/workflows-7/slack-workflows-intercom-approval-requested-7914"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/steve-kloek-17457" rel="noreferrer"><div class="default-avatar avatar-variant-7">S</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/steve-kloek-17457">Steve Kloek</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/slack-workflows-intercom-approval-requested-7914" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Slack Workflows Intercom "approval requested"</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/slack-workflows-intercom-approval-requested-7914">Hello, We’re working as a Slack org within as Slack Enterprise Grid. I’ve approved the Intercom app for our Slack org. Status shows “approved”. When attempting to build a Workflow with Intercom, we see “approval requested” (screenshot below). Our Slack Enterprise admin say they don’t see any pending approvals. We’re stuck in this state with no obvious resolution. I’m hoping experts here can provide some guidance. Thanks! -Steve </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/slack-workflows-intercom-approval-requested-7914"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">43</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/slack-workflows-intercom-approval-requested-7914?postid=24997#post24997"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">5</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mateusz-leszkiewicz-14174" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" style="width: 100%;" title alt="mateusz.leszkiewicz" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/slack-workflows-intercom-approval-requested-7914?postid=24997#post24997"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24689,"author":{"id":17201,"url":"\/members\/tristan-kenney-17201","name":"Tristan Kenney","avatar":"","userTitle":"Connector","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Connector"},"userLevel":0,"badges":[{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hi all!<\/p><p><br \/>We\u2019re currently running into some issues related to Workflows that are triggered from calls coming in.<\/p><p>What I\u2019m not able to work out is how to successfully automate conversations created from phone calls.\u00a0<br \/>Specifically,\u00a0<\/p><ol><li>How can I automatically close conversations associated with calls that were abandoned in the queue<\/li>\t<li>How can I associate SLAs with conversations associated with calls that have a follow-up action \u2013 e.g. listening to a voicemail \/ calling a customer back.<\/li><\/ol><p>With 1 it doesn\u2019t seem possible to have a catch-all action for the unmatched paths. For example, in one of my phone workflows I have:\u00a0<br \/><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/7813e3b0-3446-496c-a445-1ec0e5872166.png\" \/><\/figure><p>\u00a0<\/p><p>A: Is an IVR Prompt<br \/>C: Is a hold and assign<br \/>B: Is voicemail<br \/><br \/>Ideally I\u2019d want to be able to target the drop-offs with a \u2018close conversation\u2019 action<br \/><br \/>With 2, I\u2019ve tried to add to an SLA workflow based on tags being added to the conversation, however it doesn\u2019t seem to be triggering \u2013 I\u2019m assuming because the tags are being added via a Workflow rather than a teammate.\u00a0<\/p><p>\u00a0<\/p><p>Happy to be pointed in the right direction.\u00a0<\/p><p>\u00a0<\/p><p>Tristan<\/p>","url":"\/workflows-7\/workflow-questions-related-to-intercom-phone-8122?postid=24689#post24689","creationDate":"2024-10-15T05:00:09+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6338,"id":8122,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/workflow-questions-related-to-intercom-phone-8122","title":"Workflow questions related to Intercom Phone","lastPost":{"id":24857,"author":{"id":17201,"url":"\/members\/tristan-kenney-17201","name":"Tristan Kenney","avatar":"","userTitle":"Connector","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Connector"},"userLevel":0,"badges":[{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"16374\">@Jacques Reynolds<\/user-mention>\u00a0<\/p><p>Thanks for that \u2013 you\u2019ve confirmed a few of the assumptions I had which is good.\u00a0<\/p><p>\u00a0<\/p><p>Re:\u00a0<\/p><blockquote><p>You will use the \"Customer has been unresponsive\" and you can set how long you want the idle time to be before the workflow triggers. Then you simply just add the next step as \"Close\". This should close your conversations that have the tag after the customer is unresponsive for x amount of time.<\/p><\/blockquote><p>I\u2019ve set up a workflow to trigger based on Customer has become unresponsive, however it doesn\u2019t seem to be working.<br \/><br \/>My assumption is that\u2019s because it\u2019s not possible to target workflow\u2019s against inactive Conversations that have come from the phone channel?\u00a0<br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/630bf61f-086c-495b-b1e9-65f47a2a6d7f.png\" \/><\/figure><p>Is there any other way to achieve the above?<br \/><br \/>Tristan<\/p>","url":"\/workflows-7\/workflow-questions-related-to-intercom-phone-8122?postid=24857#post24857","creationDate":"2024-10-21T03:34:48+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24857,"author":{"id":17201,"url":"\/members\/tristan-kenney-17201","name":"Tristan Kenney","avatar":"","userTitle":"Connector","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Connector"},"userLevel":0,"badges":[{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"16374\">@Jacques Reynolds<\/user-mention>\u00a0<\/p><p>Thanks for that \u2013 you\u2019ve confirmed a few of the assumptions I had which is good.\u00a0<\/p><p>\u00a0<\/p><p>Re:\u00a0<\/p><blockquote><p>You will use the \"Customer has been unresponsive\" and you can set how long you want the idle time to be before the workflow triggers. Then you simply just add the next step as \"Close\". This should close your conversations that have the tag after the customer is unresponsive for x amount of time.<\/p><\/blockquote><p>I\u2019ve set up a workflow to trigger based on Customer has become unresponsive, however it doesn\u2019t seem to be working.<br \/><br \/>My assumption is that\u2019s because it\u2019s not possible to target workflow\u2019s against inactive Conversations that have come from the phone channel?\u00a0<br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/630bf61f-086c-495b-b1e9-65f47a2a6d7f.png\" \/><\/figure><p>Is there any other way to achieve the above?<br \/><br \/>Tristan<\/p>","url":"\/workflows-7\/workflow-questions-related-to-intercom-phone-8122?postid=24857#post24857","creationDate":"2024-10-21T03:34:48+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":24689,"author":{"id":17201,"url":"\/members\/tristan-kenney-17201","name":"Tristan Kenney","avatar":"","userTitle":"Connector","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Connector"},"userLevel":0,"badges":[{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hi all!<\/p><p><br \/>We\u2019re currently running into some issues related to Workflows that are triggered from calls coming in.<\/p><p>What I\u2019m not able to work out is how to successfully automate conversations created from phone calls.\u00a0<br \/>Specifically,\u00a0<\/p><ol><li>How can I automatically close conversations associated with calls that were abandoned in the queue<\/li>\t<li>How can I associate SLAs with conversations associated with calls that have a follow-up action \u2013 e.g. listening to a voicemail \/ calling a customer back.<\/li><\/ol><p>With 1 it doesn\u2019t seem possible to have a catch-all action for the unmatched paths. For example, in one of my phone workflows I have:\u00a0<br \/><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/7813e3b0-3446-496c-a445-1ec0e5872166.png\" \/><\/figure><p>\u00a0<\/p><p>A: Is an IVR Prompt<br \/>C: Is a hold and assign<br \/>B: Is voicemail<br \/><br \/>Ideally I\u2019d want to be able to target the drop-offs with a \u2018close conversation\u2019 action<br \/><br \/>With 2, I\u2019ve tried to add to an SLA workflow based on tags being added to the conversation, however it doesn\u2019t seem to be triggering \u2013 I\u2019m assuming because the tags are being added via a Workflow rather than a teammate.\u00a0<\/p><p>\u00a0<\/p><p>Happy to be pointed in the right direction.\u00a0<\/p><p>\u00a0<\/p><p>Tristan<\/p>","url":"\/workflows-7\/workflow-questions-related-to-intercom-phone-8122?postid=24689#post24689","creationDate":"2024-10-15T05:00:09+0000","relativeCreationDate":"1 month ago"},"numberOfViews":41,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24857"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8122 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Workflow questions related to Intercom Phone" href="/workflows-7/workflow-questions-related-to-intercom-phone-8122"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tristan-kenney-17201" rel="noreferrer"><div class="default-avatar avatar-variant-1">T</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/tristan-kenney-17201">Tristan Kenney</a></span><span class="user-title text--meta">Connector</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/workflow-questions-related-to-intercom-phone-8122" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Workflow questions related to Intercom Phone</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/workflow-questions-related-to-intercom-phone-8122">Hi all!We’re currently running into some issues related to Workflows that are triggered from calls coming in.What I’m not able to work out is how to successfully automate conversations created from phone calls. Specifically, How can I automatically close conversations associated with calls that were abandoned in the queue How can I associate SLAs with conversations associated with calls that have a follow-up action – e.g. listening to a voicemail / calling a customer back.With 1 it doesn’t seem possible to have a catch-all action for the unmatched paths. For example, in one of my phone workflows I have: A: Is an IVR PromptC: Is a hold and assignB: Is voicemailIdeally I’d want to be able to target the drop-offs with a ‘close conversation’ actionWith 2, I’ve tried to add to an SLA workflow based on tags being added to the conversation, however it doesn’t seem to be triggering – I’m assuming because the tags are being added via a Workflow rather than a teammate. Happy to be pointed in </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/workflow-questions-related-to-intercom-phone-8122"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">41</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/workflow-questions-related-to-intercom-phone-8122?postid=24857#post24857"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tristan-kenney-17201" rel="noreferrer"><div class="default-avatar avatar-variant-1">T</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/workflow-questions-related-to-intercom-phone-8122?postid=24857#post24857"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24450,"author":{"id":17636,"url":"\/members\/lada-nikitina-17636","name":"Lada Nikitina","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hey dear community! Are here any specialists who can build a qualitative chatbot for our company in Intercom? Thank you!<\/p>","url":"\/workflows-7\/chatbot-building-8051?postid=24450#post24450","creationDate":"2024-10-07T11:47:53+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6295,"id":8051,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/chatbot-building-8051","title":"Chatbot building","lastPost":{"id":24749,"author":{"id":17636,"url":"\/members\/lada-nikitina-17636","name":"Lada Nikitina","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>hey Colin! nice to hear that! Are you able to text me back to discuss all details?<\/p>","url":"\/workflows-7\/chatbot-building-8051?postid=24749#post24749","creationDate":"2024-10-15T13:40:08+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24749,"author":{"id":17636,"url":"\/members\/lada-nikitina-17636","name":"Lada Nikitina","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>hey Colin! nice to hear that! Are you able to text me back to discuss all details?<\/p>","url":"\/workflows-7\/chatbot-building-8051?postid=24749#post24749","creationDate":"2024-10-15T13:40:08+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":24450,"author":{"id":17636,"url":"\/members\/lada-nikitina-17636","name":"Lada Nikitina","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hey dear community! Are here any specialists who can build a qualitative chatbot for our company in Intercom? Thank you!<\/p>","url":"\/workflows-7\/chatbot-building-8051?postid=24450#post24450","creationDate":"2024-10-07T11:47:53+0000","relativeCreationDate":"1 month ago"},"numberOfViews":60,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24749"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8051 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Chatbot building" href="/workflows-7/chatbot-building-8051"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/lada-nikitina-17636" rel="noreferrer"><div class="default-avatar avatar-variant-6">L</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/lada-nikitina-17636">Lada Nikitina</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/chatbot-building-8051" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Chatbot building</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/chatbot-building-8051">Hey dear community! Are here any specialists who can build a qualitative chatbot for our company in Intercom? Thank you!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/chatbot-building-8051"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">60</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/chatbot-building-8051?postid=24749#post24749"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/lada-nikitina-17636" rel="noreferrer"><div class="default-avatar avatar-variant-6">L</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/chatbot-building-8051?postid=24749#post24749"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24672,"author":{"id":17636,"url":"\/members\/lada-nikitina-17636","name":"Lada Nikitina","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hey dear community! Is anyone able to create chat bor for our company here?) Please text me back :)<\/p>","url":"\/workflows-7\/chat-bot-building-8118?postid=24672#post24672","creationDate":"2024-10-14T13:49:28+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":1062,"id":8118,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/chat-bot-building-8118","title":"Chat bot building","lastPost":{"id":24746,"author":{"id":17636,"url":"\/members\/lada-nikitina-17636","name":"Lada Nikitina","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hey Aleksei! Bot should close the basic needs and lead the new client to the manager for making a deal, so it souldn\u2019t be hard and hand writen.<\/p>","url":"\/workflows-7\/chat-bot-building-8118?postid=24746#post24746","creationDate":"2024-10-15T13:26:12+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24746,"author":{"id":17636,"url":"\/members\/lada-nikitina-17636","name":"Lada Nikitina","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hey Aleksei! Bot should close the basic needs and lead the new client to the manager for making a deal, so it souldn\u2019t be hard and hand writen.<\/p>","url":"\/workflows-7\/chat-bot-building-8118?postid=24746#post24746","creationDate":"2024-10-15T13:26:12+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":24672,"author":{"id":17636,"url":"\/members\/lada-nikitina-17636","name":"Lada Nikitina","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hey dear community! Is anyone able to create chat bor for our company here?) Please text me back :)<\/p>","url":"\/workflows-7\/chat-bot-building-8118?postid=24672#post24672","creationDate":"2024-10-14T13:49:28+0000","relativeCreationDate":"1 month ago"},"numberOfViews":25,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24746"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8118 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Chat bot building" href="/workflows-7/chat-bot-building-8118"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/lada-nikitina-17636" rel="noreferrer"><div class="default-avatar avatar-variant-6">L</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/lada-nikitina-17636">Lada Nikitina</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/chat-bot-building-8118" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Chat bot building</a></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/chat-bot-building-8118">Hey dear community! Is anyone able to create chat bor for our company here?) Please text me back :)</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/chat-bot-building-8118"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">25</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/chat-bot-building-8118?postid=24746#post24746"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/lada-nikitina-17636" rel="noreferrer"><div class="default-avatar avatar-variant-6">L</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/chat-bot-building-8118?postid=24746#post24746"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24564,"author":{"id":17705,"url":"\/members\/assistenza-payroll-17705","name":"Assistenza payroll","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello,<\/p><p>I have a custom action that should take as input the the text which is currently in the composer but not yet sent (neither as a note nor as a public message).<\/p><p>Is it possible? either via attributes or Rest API.<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/9e79555f-b742-4974-a3c4-d880223ff9ea.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/workflows-7\/access-what-s-being-written-in-the-composer-for-a-custom-action-8082?postid=24564#post24564","creationDate":"2024-10-09T13:52:15+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6312,"id":8082,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/access-what-s-being-written-in-the-composer-for-a-custom-action-8082","title":"Access what's being written in the composer for a custom action","lastPost":{"id":24643,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"17705\">@Assistenza payroll<\/user-mention>,\u00a0It\u2019s Mat from the Support Engineering Team \ud83d\ude00<br \/><br \/>Unfortunately it is not possible at the moment. The input must be stored as an attribute for custom action to use it.<br \/><br \/>It might be a good idea for a Feature Request.<br \/><br \/>You can check if this feature has been recorded already on our\u00a0<a href=\"https:\/\/community.intercom.com\/ideas\" target=\"_self\" rel=\"noreferrer\">Product Wishlist<\/a>\u00a0in our Community?<br \/>You can search and upvote existing requests or create new requests \ud83d\ude4c<br \/>Check out the quick guide on how the Product Wishlist works\u00a0<a href=\"https:\/\/community.intercom.com\/new-members-41\/product-wishlist-guide-7389\" target=\"_self\" rel=\"noreferrer\">here<\/a>.<\/p>","url":"\/workflows-7\/access-what-s-being-written-in-the-composer-for-a-custom-action-8082?postid=24643#post24643","creationDate":"2024-10-13T11:42:49+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24643,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>Hi <user-mention data-id=\"17705\">@Assistenza payroll<\/user-mention>,\u00a0It\u2019s Mat from the Support Engineering Team \ud83d\ude00<br \/><br \/>Unfortunately it is not possible at the moment. The input must be stored as an attribute for custom action to use it.<br \/><br \/>It might be a good idea for a Feature Request.<br \/><br \/>You can check if this feature has been recorded already on our\u00a0<a href=\"https:\/\/community.intercom.com\/ideas\" target=\"_self\" rel=\"noreferrer\">Product Wishlist<\/a>\u00a0in our Community?<br \/>You can search and upvote existing requests or create new requests \ud83d\ude4c<br \/>Check out the quick guide on how the Product Wishlist works\u00a0<a href=\"https:\/\/community.intercom.com\/new-members-41\/product-wishlist-guide-7389\" target=\"_self\" rel=\"noreferrer\">here<\/a>.<\/p>","url":"\/workflows-7\/access-what-s-being-written-in-the-composer-for-a-custom-action-8082?postid=24643#post24643","creationDate":"2024-10-13T11:42:49+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":24564,"author":{"id":17705,"url":"\/members\/assistenza-payroll-17705","name":"Assistenza payroll","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello,<\/p><p>I have a custom action that should take as input the the text which is currently in the composer but not yet sent (neither as a note nor as a public message).<\/p><p>Is it possible? either via attributes or Rest API.<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/9e79555f-b742-4974-a3c4-d880223ff9ea.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/workflows-7\/access-what-s-being-written-in-the-composer-for-a-custom-action-8082?postid=24564#post24564","creationDate":"2024-10-09T13:52:15+0000","relativeCreationDate":"1 month ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24643"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8082 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Access what's being written in the composer for a custom action" href="/workflows-7/access-what-s-being-written-in-the-composer-for-a-custom-action-8082"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/assistenza-payroll-17705" rel="noreferrer"><div class="default-avatar avatar-variant-5">A</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/assistenza-payroll-17705">Assistenza payroll</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/access-what-s-being-written-in-the-composer-for-a-custom-action-8082" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Access what's being written in the composer for a custom action</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/access-what-s-being-written-in-the-composer-for-a-custom-action-8082">Hello,I have a custom action that should take as input the the text which is currently in the composer but not yet sent (neither as a note nor as a public message).Is it possible? either via attributes or Rest API. </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/access-what-s-being-written-in-the-composer-for-a-custom-action-8082"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">12</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/access-what-s-being-written-in-the-composer-for-a-custom-action-8082?postid=24643#post24643"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mateusz-leszkiewicz-14174" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" style="width: 100%;" title alt="mateusz.leszkiewicz" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/access-what-s-being-written-in-the-composer-for-a-custom-action-8082?postid=24643#post24643"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24287,"author":{"id":17392,"url":"\/members\/nate-e-17392","name":"Nate E.","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I would like for it to be easier to add or customize survey questions at the end of conversations. Today you can ask the CSAT question and get open-ended feedback and that\u2019s it. You can also use proactive support to send additional surveys but that requires additional steps. I would really like to be able to add to the flow additional questions to ask after the CSAT question. For instance, a flow of CSAT question&gt;Issue Resolution question&gt;open-ended feedback.<\/p>","url":"\/workflows-7\/multiple-csat-survey-questions-8008?postid=24287#post24287","creationDate":"2024-10-02T00:17:28+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6269,"id":8008,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/multiple-csat-survey-questions-8008","title":"Multiple CSAT Survey Questions","lastPost":{"id":24570,"author":{"id":17392,"url":"\/members\/nate-e-17392","name":"Nate E.","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>This was so helpful thanks! I did notice, though, that it cannot be added as an option to the email flow. Is this something that could be considered for the future?<\/p>","url":"\/workflows-7\/multiple-csat-survey-questions-8008?postid=24570#post24570","creationDate":"2024-10-09T20:57:25+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":24570,"author":{"id":17392,"url":"\/members\/nate-e-17392","name":"Nate E.","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>This was so helpful thanks! I did notice, though, that it cannot be added as an option to the email flow. Is this something that could be considered for the future?<\/p>","url":"\/workflows-7\/multiple-csat-survey-questions-8008?postid=24570#post24570","creationDate":"2024-10-09T20:57:25+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"ideationStatus":{"name":"Submitted","bgColor":"#0057ff","color":"#ffffff"},"relevantPost":{"id":24287,"author":{"id":17392,"url":"\/members\/nate-e-17392","name":"Nate E.","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I would like for it to be easier to add or customize survey questions at the end of conversations. Today you can ask the CSAT question and get open-ended feedback and that\u2019s it. You can also use proactive support to send additional surveys but that requires additional steps. I would really like to be able to add to the flow additional questions to ask after the CSAT question. For instance, a flow of CSAT question&gt;Issue Resolution question&gt;open-ended feedback.<\/p>","url":"\/workflows-7\/multiple-csat-survey-questions-8008?postid=24287#post24287","creationDate":"2024-10-02T00:17:28+0000","relativeCreationDate":"1 month ago"},"numberOfViews":25,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"24570"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8008 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Multiple CSAT Survey Questions" href="/workflows-7/multiple-csat-survey-questions-8008"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nate-e-17392" rel="noreferrer"><div class="default-avatar avatar-variant-2">N</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/nate-e-17392">Nate E.</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/multiple-csat-survey-questions-8008" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Multiple CSAT Survey Questions</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/multiple-csat-survey-questions-8008">I would like for it to be easier to add or customize survey questions at the end of conversations. Today you can ask the CSAT question and get open-ended feedback and that’s it. You can also use proactive support to send additional surveys but that requires additional steps. I would really like to be able to add to the flow additional questions to ask after the CSAT question. For instance, a flow of CSAT question&gt;Issue Resolution question&gt;open-ended feedback.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/multiple-csat-survey-questions-8008"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">25</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/multiple-csat-survey-questions-8008?postid=24570#post24570"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nate-e-17392" rel="noreferrer"><div class="default-avatar avatar-variant-2">N</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/multiple-csat-survey-questions-8008?postid=24570#post24570"><span class="thread-meta-item__text">1 month ago</span></a></span></div></div></div></div></div> <div class="thread-list-block forum-list-view-spacing forum-list-view-spacing--v-s thread-list-pagination text-center"> <div class="pagination is-hidden-mobile-only "> <ul class="pages"><li class="page tooltip tooltip--day current" data-view="Tooltip" data-data='{"disableOnMobile": true}'><a href="/workflows-7/index1.html" data-page="1" class="qa-pagination-link">1</a></li><li class="page tooltip tooltip--day " data-view="Tooltip" data-data='{"disableOnMobile": true}'><a href="/workflows-7/index2.html" data-page="2" class="qa-pagination-link">2</a></li><li class="page tooltip tooltip--day " data-view="Tooltip" data-data='{"disableOnMobile": true}'><a href="/workflows-7/index3.html" data-page="3" class="qa-pagination-link">3</a></li><li class="page tooltip tooltip--day " data-view="Tooltip" data-data='{"disableOnMobile": true}'><a href="/workflows-7/index4.html" data-page="4" class="qa-pagination-link">4</a></li><li class="gap"><span>...</span></li><li class="page tooltip tooltip--day " data-view="Tooltip" data-data='{"disableOnMobile": true}'><a href="/workflows-7/index17.html" data-page="17" class="qa-pagination-link">17</a></li><li class="pagination-icon-container qa-pagination-next pagination-next"><a class="next" aria-label="Navigate to next page" href="/workflows-7/index2.html" data-page="2"><i class="icon--next-page"></i></a></li></ul> </div> <div class="pagination is-hidden-mobile-up"> <div class="pages"><span class="paginatin-current">Page 1 / 17 </span><div class="pagination-icon-container pagination-next"><a class="next qa-pagination-next" href="/workflows-7/index2.html" data-page="2"><i class="icon--next-page" aria-hidden="true"></i></a></div><div class="pagination-icon-container pagination-last"><a class="last qa-pagination-last" href="/workflows-7/index17.html" data-page="17"><i class="icon--last-page" aria-hidden="true"></i></a></div></div> </div> </div> </header> </div> </div> <div class="col col--side qa-div-side"> <div class="module Sidebarmodule"> <div data-preact="widget-custom-html/index" class="" data-props="{"title":"","html":"<style>\n .product-qa{\n background-color: white;\n color:#0057ff;\n }\n .product-qa:hover{\n background-color:#e3ecfa;\n }\n<\/style>\n<script src=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/jquery\/3.3.1\/jquery.min.js\"><\/script>\n\n<script type=\"text\/javascript\">\n \n var a = window.location.href;\nvar b = (a.split('-').pop());\n\n \n \n $(document).ready(function() {\n if (window.location.href.indexOf(\"tips-from-expert-users-29\") > -1) {\n document.querySelectorAll('.custom-question-button')[0].style.display = 'none';\n document.querySelectorAll('.custom-expert-tips-button')[0].style.display = 'block';\n }\n });\n \n $(document).ready(function() {\n if (window.location.href.indexOf(\"tips-from-the-intercom-team-39\") > -1) {\n document.querySelectorAll('.custom-question-button')[0].style.display = 'none';\n document.querySelectorAll('.custom-intercom-tips-button')[0].style.display = 'block';\n }\n });\n \n<\/script>\n\n<div class=\"custom-question-button status-box\">\n <div class=\"box status-box\" style=\"margin-top: 30px;\">\n <a href=\"https:\/\/community.intercom.com\/topic\/new\"onclick=\"location.href=this.href+'?fid='+b;return false;\" class=\"product-qa btn\">Ask a question<\/a>\n <\/div>\n<\/div>\n\n<div class=\"custom-expert-tips-button status-box\" style=\"display:none;\">\n <div class=\"box status-box\" style=\"margin-top: 30px;\">\n <a href=\"https:\/\/community.intercom.com\/topic\/new?fid=34\" class=\"product-qa btn\">Share your tip<\/a>\n <\/div>\n<\/div>\n\n<div class=\"custom-intercom-tips-button status-box\" style=\"display:none;\">\n <div class=\"box status-box\" style=\"margin-top: 30px;\">\n <a href=\"https:\/\/community.intercom.com\/topic\/new?fid=43\" class=\"product-qa btn\">Share your tip<\/a>\n <\/div>\n<\/div>"}"><div class="custom-html-widget-wrapper"><section class="full-width custom-html"><style> .product-qa{ background-color: white; color:#0057ff; } .product-qa:hover{ background-color:#e3ecfa; } </style> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.3.1/jquery.min.js"></script> <script type="text/javascript"> var a = window.location.href; var b = (a.split('-').pop()); $(document).ready(function() { if (window.location.href.indexOf("tips-from-expert-users-29") > -1) { document.querySelectorAll('.custom-question-button')[0].style.display = 'none'; document.querySelectorAll('.custom-expert-tips-button')[0].style.display = 'block'; } }); $(document).ready(function() { if (window.location.href.indexOf("tips-from-the-intercom-team-39") > -1) { document.querySelectorAll('.custom-question-button')[0].style.display = 'none'; document.querySelectorAll('.custom-intercom-tips-button')[0].style.display = 'block'; } }); </script> <div class="custom-question-button status-box"> <div class="box status-box" style="margin-top: 30px;"> <a href="https://community.intercom.com/topic/new"onclick="location.href=this.href+'?fid='+b;return false;" class="product-qa btn">Ask a question</a> </div> </div> <div class="custom-expert-tips-button status-box" style="display:none;"> <div class="box status-box" style="margin-top: 30px;"> <a href="https://community.intercom.com/topic/new?fid=34" class="product-qa btn">Share your tip</a> </div> </div> <div class="custom-intercom-tips-button status-box" style="display:none;"> <div class="box status-box" style="margin-top: 30px;"> <a href="https://community.intercom.com/topic/new?fid=43" class="product-qa btn">Share your tip</a> </div> </div></section></div></div> <div data-preact="widget-most-liked/index.sync" class="" data-props="{"config":{"id":"widget_1","widget_type":"leaderboard","title":"Most helpful members this week","pagesize":"5","days":"7"},"maxResults":"5","amount":"5","period":"7","title":"Most helpful members this week","phrases":{"Forum":{"{n} like.single|{n} like.plural":"{n} like|{n} likes"}}}"></div> <div data-preact="widget-popular-tags/WidgetPopularTags.sync" class="" data-props="{"title":"Popular tags","amount":"5","config":{"id":"widget_3","widget_type":"tags","title":"Popular tags","pagesize":"5"}}"></div> </div> </div> </div> <div class="full-width Template-footer"> <div data-preact="powered-by-insided/index" class="powered-by-insided-footer" data-props="{"rootUrl":"community.intercom.com","termsConditions":"\/site\/terms","cookieConfig":{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}},"communityVisibility":"public","isGuestUser":true,"phrases":{"Forum":{"branded.back_to_top":"Back to top","Terms & Conditions":"Terms & Conditions","cookiepolicy.link":"Cookie settings"}}}"><div class="Template-footer"><div class="sitewidth box box--blend" data-component="scrollTopStickyButton"><div class="templatefoot"><a href="https://www.gainsight.com/customer-communities/" class="logo-gainsight" title="Visit Gainsight.com" target="_blank" rel="noreferrer" aria-label="Powered by Gainsight"><span class="is-hidden">Powered by Gainsight</span></a></div><div class="templatefoot-privacy-links"><a href="/site/terms" aria-label="Terms & Conditions">Terms & Conditions</a><a href="#" aria-label="Cookie settings">Cookie settings</a></div><span class="scroll-to-top-sticky-button js-scrollto widget--base-shadow is-hidden-S custom-scroll-to-top" title="Back to top" aria-label="Back to top"></span></div></div></div> </div> <a href="/topic/new" aria-label="Create topic" data-track='{"trigger":"floating button","type":"Topic Initiated"}' role="button" class="btn--cta btn--create-topic btn--fixed btn--fixed__bottom is-visible-S qa-menu-create-topic"> <span class="icon icon--pen icon--auto-width" aria-hidden="true"></span> </a> <div class="modals box is-hidden js-legacy-modals"> <div class="qa-register-modal" data-helper="modal" data-data='{"modal_id": "register", "mainClass": "modal--register"}' id="modal_register" > <label for="" > </label> <h2> Join the Intercom Community 🎉 </h2> <p> Already have an account? <a class="js-open-modal qa-register-have-account-link" data-modal="login">Login</a> </p> <div id="modal_login" > <h4>Intercom Customers and Employees </h4> <a class="btn--cta btn--sso qa-sso-oauth2" href="https://community.intercom.com/ssoproxy/login?ssoType=oauth2" target="_top"> Log in with SSO </a> <div class="seperator--text"><span>or</span></div> </div> <form name="register" method="post" action="/member/register" class="form js-ajax-form--registration" novalidate="novalidate"> <div class="js-notification "> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_username"> Username * </label> </div> <div class="second"> <input type="text" id="register_user_username" name="register[user][username]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_email"> E-mail address * </label> </div> <div class="second"> <input type="email" id="register_user_email" name="register[user][email]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_password"> Password * </label> </div> <div class="second"> <input type="password" id="register_user_password" name="register[user][password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="register_terms" name="register[terms]" required="required" value="1" /> <label for="register_terms" class="required"> I accept the <a href="/site/terms" target="_blank" class="terms"> terms & conditions </a> </label> </div> </div> <div class="email_repeat"> <div class="form__row"> <div class="first"> <label class="label" for="register_email_repeat"> loginBox.register.email_repeat </label> </div> <div class="second"> <input type="text" id="register_email_repeat" name="register[email_repeat]" /> </div> </div> </div> <button type="submit" id="register_submit" name="register[submit]" class="btn btn--cta btn--full-width"> Register as guest </button> <input type="hidden" id="register_is_invite" name="register[is_invite]" /> <input type="hidden" id="register__token" name="register[_token]" value="P08shKcEPFCmlgyRaLyAST23S5Vrrjn3nl2Gn2z5STU" /> </form> <script type="application/javascript"> if (document.querySelector('.email_repeat')) { document.querySelector('.email_repeat').style.display = 'none' } //invite tricks if(document.querySelector('#register_is_invite') && document.querySelector('#register_is_invite').value) { let name = document.querySelector('#register_user_username'); if (name.value === '--removed--') { name.value = '' } let email = document.querySelector('#register_user_email') email.readOnly = 1 email.classList.add('register_user_email--disabled') } </script> </div> <div class="qa-login-modal" data-helper="modal" data-data='{"modal_id": "login", "mainClass": "modal--login"}' id="modal_login" > <label for=""> </label> <h2>Login to the community</h2> <p>No account yet? <a class="js-open-modal" data-modal="register">Create an account</a> </p> <h4>Intercom Customers and Employees </h4> <a class="btn--cta btn--sso qa-sso-oauth2" href="https://community.intercom.com/ssoproxy/login?ssoType=oauth2" target="_top"> Log in with SSO </a> <div class="seperator--text"><span>or</span></div> <form name="login" method="post" action="/member/login" class="form js-ajax-form--login"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_usernameOrEmail"> Username or Email </label> </div> <div class="second"> <input type="text" id="login_usernameOrEmail" name="login[usernameOrEmail]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_password"> Password </label> </div> <div class="second"> <input type="password" id="login_password" name="login[password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="login_remember" name="login[remember]" value="1" /> <label for="login_remember"> Remember me </label> </div> </div> <button type="submit" id="login_submit" name="login[submit]" class="btn btn--cta btn--full-width"> Log in as guest </button> <div class="box__pad box--note box--blend"> <a href="#" class="js-open-modal" data-modal="forgot" tabindex="-1">Forgot password?</a> </div> <input type="hidden" id="login__token" name="login[_token]" value="Ch1EkWVhWbDArnZ2PQqR3Iiye3bilShI-dW-RhxjGbY" /> </form> </div> <div class="qa-forgot-modal" data-helper="modal" data-data='{"modal_id": "forgot", "mainClass": "modal--forgot"}' id="modal_forgot" > <p>Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.</p> <form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__1670045827"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label> </div> <div class="second"> <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required" /> </div> </div> <div class="form-row first"> <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send </button> <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login">Back to overview</a> </div> <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="a_akPPPUwgY3MGfMHzR07hE26PhNJJgZoP2F2sJEOqU" /> </form> </div> <div class="attachments--modal" data-helper="modal" data-data='{"modal_id": "attachments-pending-modal"}'> <h2>Scanning file for viruses.</h2> <p>Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.</p> <a href="#" class="mfp-close btn--cta">OK</a> </div> <div class="attachments--modal" data-helper="modal" data-data='{"modal_id": "attachments-infected-modal"}'> <h2>This file cannot be downloaded</h2> <p>Sorry, our virus scanner detected that this file isn't safe to download.</p> <a href="#" class="mfp-close btn--cta">OK</a> </div> </div> <div><script type="text/javascript">window.inSidedData = {"communityId":"intercom-en","environment":"production","language":"en","device":"desktop","user":{"userid":null,"name":"guest","role":"roles.guest","mainRole":"roles.guest","rank":"","avatar":"","rankIcon":"","rankName":"","isModerator":false,"pmUnreadCount":0,"pmTotalCount":0,"topicsCount":0,"repliesCount":0,"solvedCount":0,"loginSource":null,"registerSource":null},"page":{"pageNumber":1,"name":"Category","path":"intercom-en:Content:Category:Workflows","section":"Content","site":"intercom-en","title":"Category:Workflows","url":"/workflows-7","firstRender":false},"form":{"name":"","step":""},"content":{"category":{"id":7,"title":"Workflows","type":null},"topic":{"id":null,"title":null,"type":null,"content_type":null,"source_id":null,"created":null,"replies":null,"is_sticky":null,"prefix":null,"tags":null},"post":{"id":null},"path":"Workflows:"},"search":{"phrase":null,"count":null}}</script></div> <div data-preact="cookie-banner/index" class="" data-props="{"level":1,"termsConditions":"\/site\/terms","cookieConfig":{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}},"phrases":{"Forum":{"cookiepolicy.title":"Cookie policy","cookiepolicy.content":"We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. <a href=\"{link}\">Learn more about our cookies.<\/a>","cookiepolicy.button":"Accept cookies","cookiepolicy.button.deny":"Deny all","cookiepolicy.link":"Cookie settings","cookiepolicy.modal.title":"Cookie settings","cookiepolicy.modal.content":"We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. <a href=\"{link}\">Learn more about our cookies.<\/a>","cookiepolicy.modal.level1":"Basic<br>Functional","cookiepolicy.modal.level2":"Normal<br>Functional + analytics","cookiepolicy.modal.level3":"Complete<br>Functional + analytics + social media + embedded videos"}}}"></div> <script> class CustomerEducationElement extends HTMLElement { constructor() { super(); // Attach a shadow DOM with mode 'open' this.attachShadow({ mode: 'open' }); } // Watch for changes in these attributes static get observedAttributes() { return ['data-config']; } attributeChangedCallback(name, oldValue, newValue) { if(oldValue && oldValue !== newValue) { this.updateDesignTokens(newValue); } } connectedCallback() { this.render(); } render() { try{ const _templateId = this.getAttribute('data-template-id'); // Get the template content const template = document.getElementById(_templateId); this.shadowRoot.appendChild(template.content.cloneNode(true)); this.updateDesignTokens(this.getAttribute('data-config')); } catch(error){ console.error(`Failed to render CE widget template ${_templateId}`, error); } } updateDesignTokens(config) { config = this.parseConfig(config); if(config) { const styles = { '--np-button-color': config['--config-button-cta-background-color'], '--np-button-hover-color': config['--config-button-cta-hover-background-color'], '--np-button-font-color': config['--config-button-cta-color'], '--np-header-color': config['--config-header-color'], '--np-header-font-color': config['--config-header-color'], '--np-header-font-hover-color': config['--config-anchor-base-color'], '--np-learning-header-color': config['--config-header-color'], '--np-learning-header-font-color': config['--config-header-color'], '--np-learning-header-font-hover-color': config['--config-anchor-base-color'], '--np-learning-link-button-color': config['--np-learning-link-button-color'], '--np-learning-progress-bar-color': config['--config--main-color-brand'] }; for (const [property, value] of Object.entries(styles)) { this.shadowRoot.host.style.setProperty(property, value); } } } parseConfig(config) { try { return JSON.parse(config); } catch (error) { console.error(`Failed to parse the Branding config`, error); } } } customElements.define('customer-education-element', CustomerEducationElement); </script> <div class="ssi ssi-footer custom-footer"> </div> <input id="csrftoken" type="hidden" value="gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0"/> <div data-preact="site-wide/index" class="" data-props="{}"><div></div></div> <script src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/600.js'></script><script src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/498.js'></script><script src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/755.js'></script><script src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/359.js'></script><script src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/18.js'></script><script src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/74.js'></script><script src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/911.js'></script><script crossorigin='anonymous' src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/preact-app.js' id='insided-preact-app' data-basepath='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/' data-environment='production' data-region='eu-west-1' data-communityId='intercom-en' data-modules='["badges","reputation","unreadPostCounter","metadataPostDetails","ideation","subforumSubscription","mentions","rateLimiting","privateMessage","TopicSocialShare","fileAttachments","channelConfiguration","pageConfiguration","webmasterManagement","nonModeratorsCanUploadImagesAndVideos","knowledgeBase","event","eventEngagement","publicTagManagement","publicTagAutoSuggestion","publicTagDestination","integrationsApi","integrationsApps","userOverviewStatistics","rank","salesforceCrm","salesforceFederatedSearch","salesforceCaseEscalation","salesforceSyncAccountData","zendeskFederatedSearch","zendeskTicketEscalation","thirdPartyScripts","customCss","pointSystem","ideationV2","analyticsV2","engagementDashboard","analyticsV2SelfService","analyticsV2ProductFeedback","privateGroup","moderationOverviewBetaDefault","imageResizingAndAlignment","richTopicCards","productAreas","productUpdates","productboardIntegration","freshdeskV2","convertQuestionsToIdeas","skilljarFederatedSearch","loginWithEmail","hiddenGroup","NewUICardGroupOverview","enableGroupTags","CommunityOverview","changeAuthorOfPublishedContent","thoughtIndustries","intercomFederatedSearch","intercomCreateConversations","aiFeaturesForCM","aiFeatures","categoriesV2","categoriesConfig","categoriesV2ConfigCommunity","categoriesV2Community","trackingEnabled","notificationCenter","categoriesV2Destination","ccRebranding","widgetSiteIdentity","eventSubscriptions","aiFeedback","customizationSettings","CommunityOverviewOpenForAllUsers","adminSeats","articleScheduling","articleToProductUpdateConversion","bannerWidget","controlSideMenu","conversationalWidget","cookiebar","destinationCustomization","dynamicContentWidget","emailTemplate","emoji","freshdeskFederatedSearch","group","inviteLinksToHiddenGroups","federatedSearchApi","knowledgeBaseOverviewOpenForAllUsers","selfBadges","selfServiceSso","subtitleAndBackgroundToWidgets","teamNotes","topicHelpfulness","userManagement","zapier","userSegments","gainsightPlatformSso"]' data-userPermissions='{"readableCategories":[],"permissions":["forum-product-updates-all"]}' data-cssLink='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/css/forum.css' data-defaultCdn='' data-fb-app-id='' data-communityUrl='https://community.intercom.com' data-controlUrl='https://intercom-en.insided.com' data-eventLogger='https://o9tt6h08li.execute-api.eu-west-1.amazonaws.com/v1/event' data-application='forum' data-cookieConfig='{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}}' data-defaultCookieLevel='1' nonce='' data-search='{"client_id":"IC23ZXNZKT","token":"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","basicToken":"YjBhMjIyM2JmZGNlMDhhODc1YWE1MzAzM2EyMzM5NmRkZDhiMmY5MjhlMGRkYjMxNjczNzZjMjZiMWQ1ZjA3N2ZpbHRlcnM9cHVibGljX3JlY29yZCUzQXRydWUmcmVzdHJpY3RJbmRpY2VzPWludGVyY29tLWVuJTJBJnF1ZXJ5TGFuZ3VhZ2VzPSU1QiUyMmVuJTIyJTVEJnZhbGlkVW50aWw9MTczMjcxNzkxNw==","isZendeskFederatedSearchEnabled":false,"hiddenCategories":[]}' data-selectedCookieLevel='1'></script> <script src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/600.js'></script><script src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/755.js'></script><script src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/729.js'></script><script src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/18.js'></script><script src='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/911.js'></script><script src="https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/app.js" id="insided-app" data-basepath="https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/js/" nonce="" data-environment="production" data-region="eu-west-1" data-communityId="intercom-en" data-modules='["badges","reputation","unreadPostCounter","metadataPostDetails","ideation","subforumSubscription","mentions","rateLimiting","privateMessage","TopicSocialShare","fileAttachments","channelConfiguration","pageConfiguration","webmasterManagement","nonModeratorsCanUploadImagesAndVideos","knowledgeBase","event","eventEngagement","publicTagManagement","publicTagAutoSuggestion","publicTagDestination","integrationsApi","integrationsApps","userOverviewStatistics","rank","salesforceCrm","salesforceFederatedSearch","salesforceCaseEscalation","salesforceSyncAccountData","zendeskFederatedSearch","zendeskTicketEscalation","thirdPartyScripts","customCss","pointSystem","ideationV2","analyticsV2","engagementDashboard","analyticsV2SelfService","analyticsV2ProductFeedback","privateGroup","moderationOverviewBetaDefault","imageResizingAndAlignment","richTopicCards","productAreas","productUpdates","productboardIntegration","freshdeskV2","convertQuestionsToIdeas","skilljarFederatedSearch","loginWithEmail","hiddenGroup","NewUICardGroupOverview","enableGroupTags","CommunityOverview","changeAuthorOfPublishedContent","thoughtIndustries","intercomFederatedSearch","intercomCreateConversations","aiFeaturesForCM","aiFeatures","categoriesV2","categoriesConfig","categoriesV2ConfigCommunity","categoriesV2Community","trackingEnabled","notificationCenter","categoriesV2Destination","ccRebranding","widgetSiteIdentity","eventSubscriptions","aiFeedback","customizationSettings","CommunityOverviewOpenForAllUsers","adminSeats","articleScheduling","articleToProductUpdateConversion","bannerWidget","controlSideMenu","conversationalWidget","cookiebar","destinationCustomization","dynamicContentWidget","emailTemplate","emoji","freshdeskFederatedSearch","group","inviteLinksToHiddenGroups","federatedSearchApi","knowledgeBaseOverviewOpenForAllUsers","selfBadges","selfServiceSso","subtitleAndBackgroundToWidgets","teamNotes","topicHelpfulness","userManagement","zapier","userSegments","gainsightPlatformSso"]' data-cssLink='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/dist/css/forum.css' data-defaultCdn='https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/control/assets' data-fb-app-id='' data-language='en'></script><script nonce="">app.init([{"model":"csrf","data":{"name":"yip_csrf_token","token":"gxlAVj8kaoNNGbatGofFkMbaYaZxHwUgY-qZGDguUU0"}},{"el":".js-ajax-form--registration","component":"ajax-form"},{"el":".js-ajax-form--login","component":"ajax-form"},{"el":"#form--forgot__1670045827","component":"ajax-form"},{"el":".js-open-modal","helper":"show-modal"},{"data":{"map":null,"breadcrumbData":[{"url":"\/","title":"Home"},{"url":"\/community","title":" Forum Support overview"},{"url":"\/product-area-5","title":"Product Area"},{"url":"\/workflows-7","title":"Workflows"}]},"component":"tracker"},{"el":"body","helper":"collapse"},{"el":"body","helper":"ajax-link"},{"model":"global_translations","data":{"ajax-form":{"connection_error":"Unable to submit form. Please refresh the page and try again."},"modal":{"close":"Close","loading":"Loading","gallery_previous":"Previous","gallery_next":"Next","gallery_counter":"%curr% of %total%","image_error":"The image could not be loaded","content_error":"The content could not be loaded"}}},{"view":"MainNavigation","el":".js-main-navigation"}]);</script> </main> <script> //Hide All Data on community posts //$('.topic-view_footer').css("display", "none"); //Removes Likes //$('.qa-topic-meta-likes-icon').css("display","none"); //Removes Comments //$('.thread-meta-item--comments').css("display","none"); $('.post-meta__container--right').css("display", "none"); $('.post-meta__container--left').css("display", "none"); $('.event-item__attendees').css("display", "none"); // LOGIC FOR SHOWING USER/VISITOR BANNER var userRank = inSidedData.user.rankName; var userRole = inSidedData.user.role; //JOIN THE COMMUNITY VISITORS NAV. if (userRole == 'roles.guest'){ $('.homepage-widget-container--index-22').css('display', 'block'); } //VISITOR BANNER if (userRole == 'roles.guest'){ $('.widget-container--index-15').css('display', 'block'); } //USER BANNER if (userRole != 'roles.guest'){ $('.widget-container--index-14').css('display', 'block'); } //CUSTOM VISITOR NAV CLOSE function close() { document.getElementById("navBarCustom").style.display="none"; } //VERIFIED LOGO $('.icon--thread-solved').after('<img class="header-navigation_logo" src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/f8665413-d50b-4def-a121-e1a4d861de16.png" title="" alt="intercom-en Logo" style=" width: 40%; margin-bottom: -7px; padding-left: 10px; transform: translateY(4px); ">'); $('.qa-icon-answered').after('<img class="header-navigation_logo" src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/f8665413-d50b-4def-a121-e1a4d861de16.png" title="" alt="intercom-en Logo" style="width: 15%; margin-top: -10px; margin-left:15px; padding-left: 10px; transform: translateY(4px); ">'); // $('.qa-thread-status').after('<img class="header-navigation_logo" src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/98292a0d-67e8-4b98-ab64-771ad81b0b16.jpg" title="" alt="intercom-en Logo" style="width: 15%; padding-left: 10px; margin-bottom: -15px; transform: translateY(6px);">'); // $('.pill--inline').after('<img class="header-navigation_logo" src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/98292a0d-67e8-4b98-ab64-771ad81b0b16.jpg" title="" alt="intercom-en Logo" style="width: 30%; padding-left: 10px; transform: translateY(6px);">'); // Auto select the conversation checkbox for the KB content if (window.location.href.includes("/topic/new?fid=34") == true){ $("#editor--type-radio-box > div > label.tooltip.tooltip--day.radio-box-button.qa-radio-button-topic-type-discussion > div.radio-box-button--content.js-tooltip-trigger.qa-radio-button-topic-type").click(); } if (window.location.href.includes("/topic/new?fid=43") == true){ $("#editor--type-radio-box > div > label.tooltip.tooltip--day.radio-box-button.qa-radio-button-topic-type-discussion > div.radio-box-button--content.js-tooltip-trigger.qa-radio-button-topic-type").click(); } </script>  <script> if(inSidedData.user.mainRole == 'roles.registered' && location.pathname == '/member/register'){ location.href='/' } </script>  <script> // Only show non beta groups if (window.location.href.includes("/events") == false){ $(".card-widget-wrapper:not(:contains('beta'))").css("display", "block"); } // Show based on a custom role if (window.location.href.includes("/events") == false){ if (inSidedData.user.role.indexOf("Beta tester") > 0) { $(".card-widget-wrapper:contains('beta')").css("display", "block"); } } </script> <script> if (window.location.href.includes("/events") == false){ function callback(mutationList, observer) { for (const mutation of mutationList) { try{ // Homepage + custom pages fix $(".card-widget-wrapper:not(:contains('beta'))").css("display", "block"); } catch(e){} } } } const targetNode = document.querySelector(".body-wrapper"); const observerOptions = { attributes: true, childList: true, subtree: true, }; const observer = new MutationObserver(callback); observer.observe(targetNode, observerOptions); </script> <script src="https://d3odp2r1osuwn0.cloudfront.net/2024-11-27-10-00-15-8a0fa88a67/control/assets/common/js/jquery.yiiactiveform.js" nonce=""></script> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"5364be9000","applicationID":"1082230370,438605444,16947947","transactionName":"YgFTY0QFW0sHUkVQWVtLcFRCDVpWSXhfal9RAVVrdQtbTBReXVVTRzh3WEQRWGQyXkFQVXYLX0NEC1lUA0MeVkBQFkdeUxM=","queueTime":0,"applicationTime":693,"atts":"TkZEFQwfSBREUBMDTUgZ","errorBeacon":"bam.nr-data.net","agent":""}</script></body> </html>

CINXE.COM

Custom Bots | Community