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@media (min-width: 540px) and (max-width: 767px) { [data-container-id="dda65320-e5ea-4445-babe-626eb3d25b55"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:bfd6d187-18e8-41f0-990a-e08cc67b1b1b/JSM%20resources_%20mobile_320x350@2x.png?cdnVersion=2449") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 768px) and (max-width: 1023px) { [data-container-id="dda65320-e5ea-4445-babe-626eb3d25b55"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:24eddee8-41b6-46ac-93f8-d5eba44c2ff8/JSM%20resources_1024x460@2x.png?cdnVersion=2449") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1024px) and (max-width: 1439px) { [data-container-id="dda65320-e5ea-4445-babe-626eb3d25b55"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:c5a96200-f468-4bb4-a769-c68e7c6b8256/JSM%20hero_1440x460_mock@2x.png?cdnVersion=2449") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1440px) { [data-container-id="dda65320-e5ea-4445-babe-626eb3d25b55"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:c5a96200-f468-4bb4-a769-c68e7c6b8256/JSM%20hero_1440x460_mock@2x.png?cdnVersion=2449") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="row"> <div class="column column-lg-6 column-md-8 column-lg-offset-3 column-md-offset-2 text-center s0 between" > <div class="component component--heading-textblock text-oversized text-center"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </br>Resource Library </h1> <p>Unlocking modern IT service management</p> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column s0 between" > <div class="component component--heading text-left"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h3 heading" > Featured Resources </h3> </div> </div> <div class="column column-md-4 shadow-card " > <div class="intra-div s0 between block-theme-one-reduce-padding "> <div class="component component--block text-center" data-container-id="776a062d-2082-433d-a47d-fe6cdb37f1a7" > <style class="background-image-styles" data-for="776a062d-2082-433d-a47d-fe6cdb37f1a7"> [data-container-id="776a062d-2082-433d-a47d-fe6cdb37f1a7"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:a6f8f8fb-cb5b-4f27-8e97-44c850c6607c/gartner-magic-quadrant.jpg?cdnVersion=2449") ; background-position: center center ; background-repeat: no-repeat ; background-size: cover ; } </style> <div class="intra-div s0 between component--block__background n0 "> </div> </div> <div class="component component--heading"> <h5 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Analyst Reports </h5> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Atlassian is a Leader in The Forrester Wave<sup>TM</sup>: ESM, 2023 </h3> </div> <div class="component component--link-button "> <a href="/forrester/wave-enterprise-service-management" data-event="clicked" data-uuid="91c96c6d-e7" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 shadow-card " > <div class="intra-div s0 between block-theme-one-reduce-padding "> <div class="component component--block text-center" data-container-id="f575d305-15a2-442a-be0a-5c0a3fb7c888" > <style class="background-image-styles" data-for="f575d305-15a2-442a-be0a-5c0a3fb7c888"> [data-container-id="f575d305-15a2-442a-be0a-5c0a3fb7c888"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:dd396faa-7915-4b3d-9e21-d9f6a56d7d91/videos-webinars1@2x.png?cdnVersion=2449") ; background-position: center center ; background-repeat: no-repeat ; background-size: contain ; } </style> <div class="intra-div s0 between component--block__background p200 "> </div> </div> <div class="component component--heading"> <h5 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Videos </h5> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management weekly demo </h3> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/demo" data-event="clicked" data-uuid="2176e05f-a9" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 shadow-card " > <div class="intra-div s0 between block-theme-one-reduce-padding "> <div class="component component--block text-center" data-container-id="64183bdc-c577-404c-8106-1afa2fcdd6bc" > <style class="background-image-styles" data-for="64183bdc-c577-404c-8106-1afa2fcdd6bc"> [data-container-id="64183bdc-c577-404c-8106-1afa2fcdd6bc"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:8e37f3a4-711c-4809-a0c2-3eb7a1042276/featuresd-resources3@2x.png?cdnVersion=2449") ; background-position: center ; background-repeat: no-repeat ; background-size: contain ; } </style> <div class="intra-div s0 between component--block__background t200 "> </div> </div> <div class="component component--heading"> <h5 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Guide </h5> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Getting started with Jira Service Management </h3> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/product-guide/getting-started/quick-start-guide" data-event="clicked" data-uuid="070f1b12-92" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <div class="container-fluid md-none-top"> <div class="row flex-container reduced-row"> <div class="column margin_top text-center s0 between" > <div class="component component--horizontal-rule align-center"> <hr class="default " /> </div> </div> </div> </div> <div class="container-fluid xs-cozy"> <div class="row"> </div> </div> <div class="component--filter-sort-search"> <div class="container-fluid containers-filter-sort-search"> <div class="row reduced-row flex-container"> <div class="side-col column column-md-3 hide-xs hide-sm"> <h5><span>Filter</span> | <a class="reset-filter">Reset</a></h5> </h5> <div class="categories-containers"> <div class="category-container catparent-format " data-ulclass="categories-format" data-picktype="radio"> <h4 >Format</h4> <ul class="categories-format radio"> <li><span data-category="format" data-subcategory="">All formats</span></li> <li class="sub-whitepaper-and-ebook"> <span data-category="format" data-filtertype="radio" data-subcategory="whitepaper-and-ebook">Whitepapers & Ebooks</span> </li> <li class="sub-analyst-report"> <span data-category="format" data-filtertype="radio" data-subcategory="analyst-report">Analyst Reports</span> </li> <li class="sub-guides"> <span data-category="format" data-filtertype="radio" data-subcategory="guides">Product Guide</span> </li> <li class="sub-case-studies"> <span data-category="format" data-filtertype="radio" data-subcategory="case-studies">Case Studies</span> </li> <li class="sub-demos"> <span data-category="format" data-filtertype="radio" data-subcategory="demos">Product Demos</span> </li> <li class="sub-articles"> <span data-category="format" data-filtertype="radio" data-subcategory="articles">Articles</span> </li> <li class="sub-videos"> <span data-category="format" data-filtertype="radio" data-subcategory="videos">Videos & Webinars</span> </li> <li class="sub-sheets"> <span data-category="format" data-filtertype="radio" data-subcategory="sheets">Data Sheets</span> </li> <li class="sub-updates"> <span data-category="format" data-filtertype="radio" data-subcategory="updates">Product Updates</span> </li> <li class="sub-industry-report"> <span data-category="format" data-filtertype="radio" data-subcategory="industry-report">Industry Reports</span> </li> </ul> </div> <div class="cat-def category-definition-format">   </div> <div class="category-container catparent-topic " data-ulclass="categories-topic" data-picktype="radio"> <h4 >Topic</h4> <ul class="categories-topic radio"> <li><span data-category="topic" data-subcategory="">All topics</span></li> <li class="sub-asset-and-configuration-management"> <span data-category="topic" data-filtertype="radio" data-subcategory="asset-and-configuration-management">Asset and Configuration Management</span> </li> <li class="sub-change-management"> <span data-category="topic" data-filtertype="radio" data-subcategory="change-management">Change management</span> </li> <li class="sub-customer-service-management"> <span data-category="topic" data-filtertype="radio" data-subcategory="customer-service-management">Customer Service Management</span> </li> <li class="sub-devops"> <span data-category="topic" data-filtertype="radio" data-subcategory="devops">DevOps</span> </li> <li class="sub-enterprise-service"> <span data-category="topic" data-filtertype="radio" data-subcategory="enterprise-service">Enterprise Service Management</span> </li> <li class="sub-incident-management"> <span data-category="topic" data-filtertype="radio" data-subcategory="incident-management">Incident Management</span> </li> <li class="sub-itsm"> <span data-category="topic" data-filtertype="radio" data-subcategory="itsm">ITSM</span> </li> <li class="sub-jira-service-management"> <span data-category="topic" data-filtertype="radio" data-subcategory="jira-service-management">Jira Service Management</span> </li> <li class="sub-service-request"> <span data-category="topic" data-filtertype="radio" data-subcategory="service-request">Service Request</span> </li> <li class="sub-news"> <span data-category="topic" data-filtertype="radio" data-subcategory="news">News</span> </li> </ul> </div> <div class="cat-def category-definition-topic">   </div> </div> </div> <div class="right-items column column-md-9 xs-none-top flex-container"> <div class="breadcrumbs column xs-none-bottom"> <p class="breadcrumbs-line"> <span class="gray-out"> Stories / </span> <span class="active-category"></span> </p> <div class="mobile-select mobiledropdowns hide-md hide-lg hide-xl"> <span>Filter</span> <div class="mobile-select-cat categories-mobile-format" data-category="format"> <label for="mobile-select-format">Format</label> <button aria-label="Filter by: Format" id="mobile-select-format" class="select-style">All formats</button> <div class="categories-mobile-format" data-category="format"> <div> <input id="format" type="radio" data-category="format" value=""><label for="format">All formats<label> </div> <div> <input name="format" id="format-whitepaper-and-ebook" type="radio" data-category="format" data-value="whitepaper-and-ebook" ><label for="format-whitepaper-and-ebook">Whitepapers & Ebooks</label> </div> <div> <input name="format" id="format-analyst-report" type="radio" data-category="format" data-value="analyst-report" ><label for="format-analyst-report">Analyst Reports</label> </div> <div> <input name="format" id="format-guides" type="radio" data-category="format" data-value="guides" ><label for="format-guides">Product Guide</label> </div> <div> <input name="format" id="format-case-studies" type="radio" data-category="format" data-value="case-studies" ><label for="format-case-studies">Case Studies</label> </div> <div> <input name="format" id="format-demos" type="radio" data-category="format" data-value="demos" ><label for="format-demos">Product Demos</label> </div> <div> <input name="format" id="format-articles" type="radio" data-category="format" data-value="articles" ><label for="format-articles">Articles</label> </div> <div> <input name="format" id="format-videos" type="radio" data-category="format" data-value="videos" ><label for="format-videos">Videos & Webinars</label> </div> <div> <input name="format" id="format-sheets" type="radio" data-category="format" data-value="sheets" ><label for="format-sheets">Data Sheets</label> </div> <div> <input name="format" id="format-updates" type="radio" data-category="format" data-value="updates" ><label for="format-updates">Product Updates</label> </div> <div> <input name="format" id="format-industry-report" type="radio" data-category="format" data-value="industry-report" ><label for="format-industry-report">Industry Reports</label> </div> </div> </div> <div class="mobile-select-cat categories-mobile-topic" data-category="topic"> <label for="mobile-select-topic">Topic</label> <button aria-label="Filter by: Topic" id="mobile-select-topic" class="select-style">All topics</button> <div class="categories-mobile-topic" data-category="topic"> <div> <input id="topic" type="radio" data-category="topic" value=""><label for="topic">All topics<label> </div> <div> <input name="topic" id="topic-asset-and-configuration-management" type="radio" data-category="topic" data-value="asset-and-configuration-management" ><label for="topic-asset-and-configuration-management">Asset and Configuration Management</label> </div> <div> <input name="topic" id="topic-change-management" type="radio" data-category="topic" data-value="change-management" ><label for="topic-change-management">Change management</label> </div> <div> <input name="topic" id="topic-customer-service-management" type="radio" data-category="topic" data-value="customer-service-management" ><label for="topic-customer-service-management">Customer Service Management</label> </div> <div> <input name="topic" id="topic-devops" type="radio" data-category="topic" data-value="devops" ><label for="topic-devops">DevOps</label> </div> <div> <input name="topic" id="topic-enterprise-service" type="radio" data-category="topic" data-value="enterprise-service" ><label for="topic-enterprise-service">Enterprise Service Management</label> </div> <div> <input name="topic" id="topic-incident-management" type="radio" data-category="topic" data-value="incident-management" ><label for="topic-incident-management">Incident Management</label> </div> <div> <input name="topic" id="topic-itsm" type="radio" data-category="topic" data-value="itsm" ><label for="topic-itsm">ITSM</label> </div> <div> <input name="topic" id="topic-jira-service-management" type="radio" data-category="topic" data-value="jira-service-management" ><label for="topic-jira-service-management">Jira Service Management</label> </div> <div> <input name="topic" id="topic-service-request" type="radio" data-category="topic" data-value="service-request" ><label for="topic-service-request">Service Request</label> </div> <div> <input name="topic" id="topic-news" type="radio" data-category="topic" data-value="news" ><label for="topic-news">News</label> </div> </div> </div> <a class="reset-filter">Reset</a> </div> <h5 class="eyebrows results-row"><span class="num-results">0</span> <span class="results-label">Results</span></h5> </div> <div class="search-box column xs-none-top"> <input type="text" class="search-items integ-text" placeholder="Search"> <label class="placeholder"> <svg width="15px" height="15px" viewBox="0 0 15 15" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <path d="M14.8783784,14.2864865 L12.077027,11.4851351 C14.4683653,8.77625733 14.276167,4.65789588 11.6429327,2.18350808 C9.00969838,-0.290879715 4.88735266,-0.22679295 2.33230688,2.32825283 C-0.222738896,4.88329861 -0.286825661,9.00564432 2.18756213,11.6388786 C4.66194993,14.2721129 8.78031139,14.4643113 11.4891892,12.072973 L14.2905405,14.8743243 C14.4528675,15.0366513 14.7160514,15.0366513 14.8783784,14.8743243 C15.0407053,14.7119974 15.0407053,14.4488134 14.8783784,14.2864865 Z M7.07837838,12.9162162 C3.85422957,12.9162162 1.24054054,10.3025272 1.24054054,7.07837838 C1.24054054,3.85422957 3.85422957,1.24054054 7.07837838,1.24054054 C10.3025272,1.24054054 12.9162162,3.85422957 12.9162162,7.07837838 C12.9117501,10.3006754 10.3006754,12.9117501 7.07837838,12.9162162 Z" fill-rule="nonzero"></path> </svg> </label> <button class="clear-items">×</button> </div> <div class="categories-containers"> </div> <div class="sorter-area"> </div> <div class="text-left"> <div class="all-items search-grid static-fix"> <div class="loading"></div> </div> </div> </div> </div> </div> <div id="imkt-jsx--554052b1" class="modal-container"></div> <script type="text/jsx-component"> { "type": "ProductTemplateSiteSelectorContainer", "domRootId": "imkt-jsx--554052b1", "renderOnce": true, "props": { "cloudSignupLink": "/try/cloud/signup", "product": "jira-software.ondemand", "prefix": "wac.showroom-jira", "labels": { "SiteSelectorModal.cancel": "Cancel", "SiteSelectorModal.createPage": "Create Template", "SiteSelectorModal.selectASite": "Select Site", "SiteSelectorModal.startASite": "Start Site", "SiteSelectorModal.switchAccount": "Switch Account", "SiteSelectorModal.selectedTemplate": "You selected" } } } </script> <script type="text/x-component"> { "type":"imkt.components.FilterSortSearch", "params": { "useStandaloneURLAsParam":false, "originalPageSlug":"/wac/software/jira/service-management/resources", "templatesTryLink":"", 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