Contact and help

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href="https://inpost-pl.translate.goog/en/strategia-esg?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/12657">ESG strategy of the InPost Group</a></span></li> <li><span><a href="https://inpost-pl.translate.goog/en/strategia-dekarbonizacji-grupy-inpost?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/13258">Decarbonisation Strategy</a></span></li> </ul></li> <li><span><a href="https://inpost-pl.translate.goog/en/contact?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="Contact and Help" data-drupal-link-system-path="node/12" class="is-active">Contact</a></span></li> <li><span><a href="https://inpost-pl.translate.goog/en/for-the-fan?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/12715">Sports Supporters</a></span></li> <li class="menuItemSub -withsubmenu"><span><a href="https://inpost-pl.translate.goog/en?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" target="_self" data-drupal-link-system-path="<front>">Shopping</a></span> <ul class="submenu--list submenuList" role="menu"> <li><span><a href="https://inpost-pl.translate.goog/en?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" target="_self" data-drupal-link-system-path="<front>">Shopping</a></span></li> <li><span><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://outofthebox.pl/" title="Sklep InPost Out Of The Box">e-sklep Out of the Box </a></span></li> <li><span><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://inpostfresh.pl/?utm_source%3Dinpost%26utm_medium%3Dinpost%26utm_campaign%3Dmenu" target="_blank">InPost Fresh</a></span></li> </ul></li> <li class="item--withicon--mobile item--new--label"><span><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://inpostpay.pl/" class="item--new--label">InPost Pay</a></span></li> </ul> </div> <ul class="mobile--cta--menu"> <li><i class="icon-track-2"><span class="path1"></span><span class="path2"></span></i> <a href="https://inpost-pl.translate.goog/en/find-parcel?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB">Track shipment</a></li> <li><i class="icon-track-3"><span class="path1"></span><span class="path2"></span><span class="path3"></span><span class="path4"></span><span class="path5"></span><span class="path6"></span><span class="path7"></span><span class="path8"></span></i> <a href="https://inpost-pl.translate.goog/en/find-location?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB">Find a Parcel Locker</a></li> <li><img src="/themes/custom/inpost/images/icons/ikona-cennik.svg" alt="Price" class="icon"> <a href="https://inpost-pl.translate.goog/en/prices?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB">Price</a></li> <li class="menuItemSub -withsubmenu"><i class="icon-login"></i> <span><a href="https://inpost-pl.translate.goog/en/contact?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB#">Log in</a></span> <ul class="submenu submenu--list submenuList" role="menu"> <li><span><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://manager.paczkomaty.pl/auth/login" rel="nofollow" target="_blank">Parcel Manager</a></span></li> <li><span><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://kurier.inpost.pl/Default.aspx" rel="nofollow" target="_blank">WebTrucker</a></span></li> </ul></li> </ul> <ul class="language-switcher-language-url language--switcher"> <li hreflang="pl" data-drupal-link-system-path="node/12" class="pl"><a href="https://inpost-pl.translate.goog/kontakt?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="language-link" tabindex="0" aria-label="Polish" hreflang="pl" data-drupal-link-system-path="node/12">Polish</a></li> <li hreflang="en" data-drupal-link-system-path="node/12" class="en is-active"><a href="https://inpost-pl.translate.goog/en/contact?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="language-link is-active" tabindex="0" aria-label="English" hreflang="en" data-drupal-link-system-path="node/12">English</a></li> <li hreflang="uk" data-drupal-link-system-path="node/12" class="uk"><a href="https://inpost-pl.translate.goog/ua/kontakt?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="language-link" tabindex="0" aria-label="Ukrainian" hreflang="uk" data-drupal-link-system-path="node/12">Ukrainian</a></li> </ul> </div> </nav> <header class="main--header mainHeader" role="banner"> <div class="app-banner" id="app-banner"></div> <div class="content"> <div class="container"> <div class="row justify-content-lg-between"> <div class="d-lg-none col-4 d-flex"><button class="btn--mobile btnMenuMobile" aria-label="Menu" aria-haspopup="true" aria-expanded="false"> <span></span> <span></span> <span></span> </button> </div> <div class="col-4 col-lg-auto pr-md-0"> <div class="d-flex justify-content-center justify-content-lg-start align-items-center"><a href="https://inpost-pl.translate.goog/en?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="main--logo--container" title="Home" rel="home"> <img class="main--logo" src="/themes/custom/inpost/logo.svg?v2025-1" alt="InPost logo"> </a> <nav role="menubar"> <ul region="primary_menu" class="main--menu mainMenu" role="menu"> <li class="decorator menuDecorator"></li> <li class="menu--item mainMenuItem"><a href="https://inpost-pl.translate.goog/en/collect?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="Collect" data-drupal-link-system-path="node/2">Collect</a> <ul class="submenu--list--desktop submenuListDesktop" role="menu"> <li class="decorator"></li> <li class="item--withicon item-with-find-icon"><span class="icon icon-track-2 -whitecircle"><span class="path1"></span><span class="path2"></span></span> <a href="https://inpost-pl.translate.goog/en/find-parcel?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="item-with-find-icon" title="Parcel tracking" data-drupal-link-system-path="find-parcel">Parcel tracking</a></li> <li class="item--withicon item-with-point-icon"><span class="icon icon-track-3 -whitecircle"><span class="path1"></span><span class="path2"></span><span class="path3"></span><span class="path4"></span><span class="path5"></span><span class="path6"></span><span class="path7"></span><span class="path8"></span></span> <a href="https://inpost-pl.translate.goog/en/find-location?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="item-with-point-icon" title="Find a Parcel Locker" data-drupal-link-system-path="find-location">Find a Parcel Locker</a></li> <li><a href="https://inpost-pl.translate.goog/en/how-collect-shipment-parcel-locker?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="How to collect a parcel?" data-drupal-link-system-path="node/7794">How to collect a parcel?</a></li> <li><a href="https://inpost-pl.translate.goog/en/quick-returns?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" target="_self" title="Quick Returns" data-drupal-link-system-path="node/7773">Quick Returns</a></li> <li><a href="https://inpost-pl.translate.goog/en/ekozwroty?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="ECOreturns" data-drupal-link-system-path="node/12788">ECOreturns</a></li> <li><a href="https://inpost-pl.translate.goog/en/node/12785?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/12785">Appkomat InPost</a></li> <li><a href="https://inpost-pl.translate.goog/en/mobile-application?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="Mobile app" data-drupal-link-system-path="node/7766">Mobile app</a></li> </ul></li> <li class="menu--item mainMenuItem"><a href="https://inpost-pl.translate.goog/en/sending?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="Send" data-drupal-link-system-path="node/3">Send</a> <ul class="submenu--list--desktop submenuListDesktop" role="menu"> <li class="decorator"></li> <li><a href="https://inpost-pl.translate.goog/SzybkieNadania/en?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB">Quick Send</a></li> <li><a href="https://inpost-pl.translate.goog/en/inpost-international?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/13669">International shipments</a></li> <li><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://urzad24.inpost.pl/" title="Urząd 24 ">Urząd 24</a></li> <li><a href="https://inpost-pl.translate.goog/en/how-to-send-a-parcel-from-a-parcel-locker?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="How to send a parcel from a Parcel Locker" data-drupal-link-system-path="node/15">How to send a parcel from a Parcel Locker</a></li> <li class="item--withicon item-with-point-to-point"><span class="icon -double"> <span class="icon-point-2-yellow -smaller"><span class="path1"></span><span class="path2"></span><span class="path3"></span><span class="path4"></span><span class="path5"></span><span class="path6"></span><span class="path7"></span><span class="path8"></span></span> <span class="icon-point-2-yellow -smaller"><span class="path1"></span><span class="path2"></span><span class="path3"></span><span class="path4"></span><span class="path5"></span><span class="path6"></span><span class="path7"></span><span class="path8"></span></span> </span> <a href="https://inpost-pl.translate.goog/en/parcel-locker-to-parcel-locker?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="item-with-point-to-point" title="Parcel Locker to Parcel Locker" data-drupal-link-system-path="node/8221">Parcel Locker to Parcel Locker</a></li> <li class="item--withicon item-with-point-to-home"><span class="icon -double"> <span class="icon-point-2-yellow -smaller"><span class="path1"></span><span class="path2"></span><span class="path3"></span><span class="path4"></span><span class="path5"></span><span class="path6"></span><span class="path7"></span><span class="path8"></span></span> <span class="icon icon-house -withrectangle"><span class="path1"></span><span class="path2"></span></span> </span> <a href="https://inpost-pl.translate.goog/en/parcel-locker-to-home?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="item-with-point-to-home" title="Parcel Locker to home" data-drupal-link-system-path="node/8222">Parcel Locker to home</a></li> <li class="item--withicon item-with-home-to-point"><span class="icon -double"> <span class="icon icon-house -withrectangle"><span class="path1"></span><span class="path2"></span></span> <span class="icon-point-2-yellow -smaller"><span class="path1"></span><span class="path2"></span><span class="path3"></span><span class="path4"></span><span class="path5"></span><span class="path6"></span><span class="path7"></span><span class="path8"></span></span> </span> <a href="https://inpost-pl.translate.goog/en/home-to-parcel-locker?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="item-with-home-to-point" title="Home to Parcel Locker" data-drupal-link-system-path="node/8223">Home to Parcel Locker</a></li> <li class="item--withicon item-with-home-to-home"><span class="icon -double"> <span class="icon-house -withrectangle"><span class="path1"></span><span class="path2"></span></span> <span class="icon-house -withrectangle"><span class="path1"></span><span class="path2"></span></span> </span> <a href="https://inpost-pl.translate.goog/en/door-to-door?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="item-with-home-to-home" title="Door to Door" data-drupal-link-system-path="node/8224">Door to Door</a></li> </ul></li> <li class="menu--item mainMenuItem"><a href="https://inpost-pl.translate.goog/en/special-offer-companies-and-allegro?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="Zobacz Ofertę dla Firm" data-drupal-link-system-path="node/4">For companies</a> <ul class="submenu--list--desktop submenuListDesktop" role="menu"> <li class="decorator"></li> <li><a href="https://inpost-pl.translate.goog/en/fulfillment?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="Fulfillment" data-drupal-link-system-path="node/7778">Fulfillment</a></li> <li><a href="https://inpost-pl.translate.goog/en/smartcourier-offer?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/12243">SmartCourier</a></li> <li><a href="https://inpost-pl.translate.goog/en/inpost-international/klient-biznesowy?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/13672">InPost International</a></li> <li><a href="https://inpost-pl.translate.goog/en/24hour-office?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="Zgłoś urząd do programu" data-drupal-link-system-path="node/12167">Urząd 24 </a></li> <li><a href="https://inpost-pl.translate.goog/en/inpost-subscriptions-plans?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="Courier Package" data-drupal-link-system-path="node/7792">Subscriptions</a></li> <li><a href="https://inpost-pl.translate.goog/en/integration?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/7782">Integration</a></li> <li><a href="https://inpost-pl.translate.goog/en/packages?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/8203">Packaging</a></li> <li><a href="https://inpost-pl.translate.goog/en/kalkulator-sladu-weglowego-dla-merchantow?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/13562">Raporty Śladu Węglowego</a></li> </ul></li> <li class="menu--item mainMenuItem"><a href="https://inpost-pl.translate.goog/en/about-inpost?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="About us" data-drupal-link-system-path="node/5">About us</a> <ul class="submenu--list--desktop submenuListDesktop" role="menu"> <li class="decorator"></li> <li><a href="https://inpost-pl.translate.goog/en/eco?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="Eco" data-drupal-link-system-path="node/13">InPost for environment</a></li> <li><a href="https://inpost-pl.translate.goog/en/node/12238?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/12238">InPost Sport Team</a></li> <li><a href="https://inpost-pl.translate.goog/en/media?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="For Press" data-drupal-link-system-path="node/7767">For Press</a></li> <li><a href="https://inpost-pl.translate.goog/en/security?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/12124">Security</a></li> <li><a href="https://inpost-pl.translate.goog/en/strategia-esg?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/12657">ESG strategy of the InPost Group</a></li> <li><a href="https://inpost-pl.translate.goog/en/strategia-dekarbonizacji-grupy-inpost?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/13258">Decarbonisation Strategy</a></li> </ul></li> <li class="menu--item mainMenuItem"><a href="https://inpost-pl.translate.goog/en/contact?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="Contact and Help" class="-active is-active" data-drupal-link-system-path="node/12">Contact</a></li> <li class="menu--item mainMenuItem"><a href="https://inpost-pl.translate.goog/en/for-the-fan?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/12715">Sports Supporters</a></li> <li class="menu--item mainMenuItem"><a href="https://inpost-pl.translate.goog/en?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" target="_self" data-drupal-link-system-path="<front>">Shopping</a> <ul class="submenu--list--desktop submenuListDesktop" role="menu"> <li class="decorator"></li> <li><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://outofthebox.pl/" title="Sklep InPost Out Of The Box">e-sklep Out of the Box </a></li> <li><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://inpostfresh.pl/?utm_source%3Dinpost%26utm_medium%3Dinpost%26utm_campaign%3Dmenu" target="_blank">InPost Fresh</a></li> </ul></li> <li class="menu--item mainMenuItem item--withicon item--new--label"><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://inpostpay.pl/" class="item--new--label">InPost Pay</a></li> </ul> </nav> </div> </div> <div class="col-4 col-md-3 col-lg-auto"> <div class="d-flex align-items-center justify-content-end h-100"> <div class="search--component"><a href="https://inpost-pl.translate.goog/en/ /en/search ?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="btn--search btnSearchDesktop"> <i class="icon-search"></i> </a> </div> <div class="login--component"><button class="btn--primary -login"> <i class="icon-login-2"> <span class="path1"></span> <span class="path2"></span> </i> Log in </button> <ul class="submenu--list--desktop login--options--list submenuListDesktop"> <li class="decorator"></li> <li><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://manager.paczkomaty.pl/auth/login?lang%3Den" target="_blank">Parcel Manager</a></li> <li><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://kurier.inpost.pl/Default.aspx" target="_blank">WebTrucker</a></li> </ul> </div> <div class="herring--mobile d-block d-lg-none"><a href="https://inpost-pl.translate.goog/en/find-parcel?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB"> <i class="icon-track-2"><span class="path1"></span><span class="path2"></span></i> Track<br> shipment </a> </div> </div> </div> </div> </div> </div> <div class="cta--mainbox--wrapper"> <div class="container"> <div class="cta--main--box"><a href="https://inpost-pl.translate.goog/en/find-parcel?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="btn--tracking--action -withwave"> <span class="content-wrapper"> <i class="icon-track-2"><span class="path1"></span><span class="path2"></span></i> Parcel tracking </span> </a> <a href="https://inpost-pl.translate.goog/en/find-location?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="btn--tracking--action"> <i class="icon -findpoint icon-track-3"><span class="path1"></span><span class="path2"></span><span class="path3"></span><span class="path4"></span><span class="path5"></span><span class="path6"></span><span class="path7"></span><span class="path8"></span></i> Find a Parcel Locker </a> <a href="https://inpost-pl.translate.goog/en/prices?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="btn--tracking--action -icon px-2"> <img src="/themes/custom/inpost/images/icons/ikona-cennik.svg" alt="Price" class="icon"> Price </a> <ul class="language-switcher-language-url language--switcher"> <li hreflang="pl" data-drupal-link-system-path="node/12" class="pl"><a href="https://inpost-pl.translate.goog/kontakt?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="language-link" tabindex="0" aria-label="Polish" hreflang="pl" data-drupal-link-system-path="node/12">Polish</a></li> <li hreflang="en" data-drupal-link-system-path="node/12" class="en is-active"><a href="https://inpost-pl.translate.goog/en/contact?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="language-link is-active" tabindex="0" aria-label="English" hreflang="en" data-drupal-link-system-path="node/12">English</a></li> <li hreflang="uk" data-drupal-link-system-path="node/12" class="uk"><a href="https://inpost-pl.translate.goog/ua/kontakt?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="language-link" tabindex="0" aria-label="Ukrainian" hreflang="uk" data-drupal-link-system-path="node/12">Ukrainian</a></li> </ul> </div> </div> </div> </header> <div class="main--scene--wrapper"> <div class="main--scene mainScene"> <div class="container"> <nav aria-labelledby="system-breadcrumb" class="breadcrumb"> <ul class="breadcrumb-list"> <li class="item -linked"><a href="https://inpost-pl.translate.goog/en?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB">Home</a></li> <li class="item -last">Contact</li> </ul> </nav> </div> <main role="main"><a id="main-content" tabindex="-1"></a> <div data-drupal-messages-fallback class="hidden"></div> <div class="contact--page"> <div class="section contact--main-section mb-5"> <div class="container"> <h1 class="header--h1 -secondary">Contact and help</h1> <div class="row"> <div class="order-first order-lg-last col-lg pl-lg-8"> <div class="contact-mat-component"> <h2 class="header--h3 -weight500 mb-3">How will you come with us?</h2> <h3 class="header--h2 mb-5">Choose MAT! It is available 24/7</h3> <div class="row"> <div class="col-12 col-md-6 text-center text-center text-md-left mb-5 mb-lg-0"><a href="https://inpost-pl.translate.goog/?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="btn--primary -blue mb-4 showChatTrigger"> <span class="d-flex align-items-center paragraph--component -size18 -weight600"> <img src="/themes/custom/inpost/images/contact/mat-callcenter.svg" alt="Mat" class="mr-2"> Ask MAT </span> </a> <br><a href="https://inpost-pl.translate.goog/en/contact?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB#MatHelp" class="link--component">See how MAT can help you</a> </div> <div class="col-12 col-md-6"> <h4 class="header--h4 -size13 -weight600 text-center mb-4">Also available on:</h4> <div class="contact--social row flex-md-nowrap justify-content-around"> <div class="col-auto text-center link--basic"><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://wa.me/48722444000" tagret="_blank" class="link--basic"> <img src="/themes/custom/inpost/images/contact/whatsapp.svg" alt="WhatsApp" class="mx-auto d-block mb-2"> WhatsApp </a> </div> <div class="col-auto text-center link--basic"><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://m.me/paczkomatkurier" tagret="_blank" class="link--basic"> <img src="/themes/custom/inpost/images/contact/messenger.svg" alt="Messenger" class="mx-auto d-block mb-2"> Messenger </a> </div> </div> </div> </div> </div> <hr> <div class="contact-hotline-component"> <div class="row"> <div class="col-12 col-md-6"> <h2 class="header--h3 mb-4"><span class="icon icon-phone mr-2"></span> Helpline</h2><a href="tel:+48722444000?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="link d-block mb-4"> +48 722 444 000 </a> <a href="tel:+48746600000?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="link d-block mb-4"> +48 746 600 000 </a> <p class="paragraph--component -size12 -weight400">Charged according to operator's rate</p> </div> <div class="col-12 col-md-6"> <h3 class="paragraph--component -size13 -weight600 mb-4">Available on</h3> <p class="paragraph--component -size12 -weight400"><b>Monday – Friday</b> 7:00–22:00<br><b>Saturday</b> 8:00–20:00<br><b>Sunday</b> 8:00 - 18:00<br><b>Holidays</b> 8:00 - 16:00</p> </div> </div> </div> <hr> <div class="contact-links-component"> <div class="row flex-wrap justify-content-between"> <div class="col-6 col-lg-auto mb-4"><a href="https://inpost-pl.translate.goog/en/contact-form?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="link--component"> Contact form </a> </div> <div class="col-6 col-lg-auto mb-4"><a href="https://inpost-pl.translate.goog/en/integration?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="link--component"> Integrations </a> </div> <div class="col-6 col-lg-auto mb-4"><a href="https://inpost-pl.translate.goog/en/reklamacja?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="link--component"> Complaints </a> </div> <div class="col-6 col-lg-auto mb-4"><a href="https://inpost-pl.translate.goog/en/protocol?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="link--component"> Damage report </a> </div> </div> </div> <hr> <div class="contact-address-component"> <div class="row align-items-stretch"> <div class="col-12 col-md-6"> <p class="paragraph--component -size13 mb-5"><b class="d-block mb-2">Correspondence address</b> NIP: 6793108059<br> InPost sp. z o.o.<br><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://www.google.com/maps/place/Pana%2BTadeusza%2B4,%2B30-727%2BKrak%25C3%25B3w/@50.0464982,19.9724887,17z/data%3D!3m1!4b1!4m5!3m4!1s0x47165b4b25cf8e81:0x952187529706367e!8m2!3d50.0464948!4d19.9746774" target="_blank" class="_linkreset">ul. Pana Tadeusza 4, 30-727 Kraków</a></p> </div> <div class="col-12 col-md-6"> <p class="paragraph--component -size13 mb-5"><b class="d-block mb-2">Data Protection Officer</b> Anna Jaworska-Kłosowicz<br><a href="https://inpost-pl.translate.goog/cdn-cgi/l/email-protection?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="__cf_email__" data-cfemail="2044414e457f4f534f424f574560494e504f53540e504c">[email protected]</a></p> </div> <div class="col-12 col-md-6"> <p class="paragraph--component -size13 mb-5"><b class="d-block mb-2">Warsaw Office</b> <a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://www.google.com/maps/place/X20/@52.203936,21.046496,17z/data%3D!4m5!3m4!1s0x471ecd804d88d48d:0x94072d803143c850!8m2!3d52.2039537!4d21.0488768" target="_blank" class="_linkreset">X20<br> ul. Czerniakowska 87A, 00-718 Warszawa</a></p> </div> <div class="col-12 col-md-6"> <p class="paragraph--component -size13"><b class="d-block mb-2">Compliance Officer</b> Arleta Adamus</p> </div> </div> </div> <hr class="d-md-none"> </div> <div class="col-lg-6"> <div class="views-element-container"> <div class="js-view-dom-id-9ad4af9e53baaff552f10f2207aaff3312c36416f463ba2b56725b5238017c9d"> <h3 class="header--h2 mt-2 mt-md-4 pt-md-3 mb-4 -mobile20">Frequently Asked Questions</h3> <form class="views-exposed-form" data-drupal-selector="views-exposed-form-help-search-block" action="/en/contact" method="get" id="views-exposed-form-help-search-block" accept-charset="UTF-8"> <div class="form--search--component mb-4"><input type="text" name="fulltext" placeholder="Enter a help topic" class="form--control"> <button type="submit" class="btn"> <span class="icon-search"></span> </button> </div> </form> <div class="d-flex flex-wrap align-items-center"><span class="paragraph--component -small mr-3 my-1 _mobilefull">Popular:</span> <a href="https://inpost-pl.translate.goog/en/contact?cat=all&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> All </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=2&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> InPost Mobile application </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=79&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> InPost International </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=69&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> Airport Parcel Locker </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=59&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> Fulfillment </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=7&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> Domestic courier </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=31&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> Refrigerated Parcel Lockers </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=30&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> Parcel Manager </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=57&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> Micro Firma 150 </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=3&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> Shipment and returns </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=4&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> Receiving shipments </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=8&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> Parcel Lockers </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=67&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> Paczkomat Pro </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=60&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> App Parcel Locker </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=5&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> ParcelPoint </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=29&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> WebTrucker </a> <a href="https://inpost-pl.translate.goog/en/contact?cat=6&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="tag--component -sm -light my-1"> Trade cooperation </a> </div> <div itemscope itemtype="https://schema.org/FAQPage"> <dl data-drupal-views-infinite-scroll-content-wrapper class="views-infinite-scroll-content-wrapper clearfix helpdeskComponent helpdesk--component mt-2 mt-md-5"> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <dt class="title" itemprop="name"><a href="https://inpost-pl.translate.goog/en/help-how-can-i-track-my-international-shipment?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="helpdesk--link helpdeskTrigger"> How can I track my international shipment? </a> </dt> <dd class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p style="margin-bottom:16px">You can track the current status of your parcel in the InPost app or on <a href="https://inpost-pl.translate.goog/en/find-parcel?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB">our website</a>. We will let you know when the parcel is already in the destination country and when it reaches the Recipient. The recipient will receive notifications and all the necessary information in the local language. In France, Belgium, Luxembourg and the Netherlands, shipments are delivered by Mondial Relay. Within these countries, the Recipient will receive a pick-up code in a message from Mondial Relay.</p> </div> <p class="text-right mt-3"><a href="https://inpost-pl.translate.goog/en/help-how-can-i-track-my-international-shipment?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="link--component">Find out more</a></p> </dd> </div> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <dt class="title" itemprop="name"><a href="https://inpost-pl.translate.goog/en/help-how-send-parcel-poland-portugal?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="helpdesk--link helpdeskTrigger"> How to send a parcel to Poland from Portugal? </a> </dt> <dd class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>In recent years, we have significantly expanded our network in Portugal. <b>Currently, on the Iberian Peninsula (in Portugal and Spain) there are a total of 11,000 ParcelPoints (Ponto Pack) and Paczkomat devices (Locker). The one closest to your location can be found at </b><a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://www.inpost.pt/encontrar-um-ponto-pack-proximo-de-minha-casa/"><b>InPost.pt/encontrar-um-ponto-pack-proximo-de-minha-casa</b></a><b>.</b></p> <p><b>How to send a parcel to Poland from Portugal?</b></p> </div> <p class="text-right mt-3"><a href="https://inpost-pl.translate.goog/en/help-how-send-parcel-poland-portugal?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="link--component">Find out more</a></p> </dd> </div> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <dt class="title" itemprop="name"><a href="https://inpost-pl.translate.goog/en/help-how-send-parcel-poland-france?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="helpdesk--link helpdeskTrigger"> How to send a parcel to Poland from France? </a> </dt> <dd class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>In France, we operate under the brand – Mondial Relay. We are number 1 when it comes to Locker machines (our Paczkomat®), of which we currently operate 6,000 nationwide. In addition, you can use one of 11,000 convenient ParcelPoints (Points Relais®). The one closest to your location can be found at <a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi/"><b>MondialRelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi</b></a>.</p> <p><b>How to send a parcel to Poland from France?</b></p> </div> <p class="text-right mt-3"><a href="https://inpost-pl.translate.goog/en/help-how-send-parcel-poland-france?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="link--component">Find out more</a></p> </dd> </div> </dl> </div> <ul class="js-pager__items pager view--more" data-drupal-views-infinite-scroll-pager> <li class="btn"><a class="link--component -withtriangle w-100" href="https://inpost-pl.translate.goog/en/contact?fulltext&page=1&_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" title="Go to next page" rel="next">See more</a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="section contact--parcel-locker-help py-7"> <div class="container"> <h2 class="header--h1 mb-6 text-center">See how our automation will help you when collecting or sending a parcel</h2> <div class="row"> <div class="col-12 col-sm-6 col-lg-4 parcel--locker--block mb-7"> <div class="image"><img src="/sites/default/files/2023-11/parcel-icon-1_0_0.png" alt="" class="mx-auto mx-md-0 d-block img-fluid"> </div> <div class="text text-center text-md-left"> <h3 class="header--h4 -weight600 mb-3">Parcel locker unavailable</h3> <p class="paragraph--component">Oh, that's not good 😥 You can report a broken Parcel Locker using the form <a href="https://inpost-pl.translate.goog/en/zglos-awarie?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="link--component" target="_blank">https://inpost.pl/en/zglos-awarie</a> or via chat. Remember that you can send your parcel at any Parcel Locker device.</p> </div> </div> <div class="col-12 col-sm-6 col-lg-4 parcel--locker--block mb-7"> <div class="image"><img src="/sites/default/files/2023-11/parcel-icon-2_0_0.png" alt="" class="mx-auto mx-md-0 d-block img-fluid"> </div> <div class="text text-center text-md-left"> <h3 class="header--h4 -weight600 mb-3">The machine screen does not respond</h3> <p class="paragraph--component">All is not lost! Try to operate the Parcel Locker remotely using the InPost Mobile application. You can also scan the QR code or barcode to collect or send the parcel. You can generate the QR code yourself at: <a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://qr.inpost.pl/" class="link--component" target="_blank">https://qr.inpost.pl/</a></p> </div> </div> <div class="col-12 col-sm-6 col-lg-4 parcel--locker--block mb-7"> <div class="image"><img src="/sites/default/files/2023-11/parcel-icon-3_0_0.png" alt="" class="mx-auto mx-md-0 d-block img-fluid"> </div> <div class="text text-center text-md-left"> <h3 class="header--h4 -weight600 mb-3">No pickup code</h3> <p class="paragraph--component">Get the pickup code, check your SMS, e-mail or InPost Mobile Application notifications. Send you a message again? VoiceBot MAT will do it for you!</p> </div> </div> <div class="col-12 col-sm-6 col-lg-4 parcel--locker--block mb-7 d-none d-sm-block contactHiddenBox"> <div class="image"><img src="/sites/default/files/2023-11/parcel-icon-4_0_0.png" alt="" class="mx-auto mx-md-0 d-block img-fluid"> </div> <div class="text text-center text-md-left"> <h3 class="header--h4 -weight600 mb-3">Parcel left in Multiskrytka</h3> <p class="paragraph--component">If you are still at the Paczkomat® device and 15 minutes have passed since collecting the parcels ⌛, you can reopen your locker using the same pickup code or the InPost Mobile application. If 15 minutes have already passed, contact our hotline while you are at the machine. The consultant will help with remote collection.</p> </div> </div> <div class="col-12 col-sm-6 col-lg-4 parcel--locker--block mb-7 d-none d-sm-block contactHiddenBox"> <div class="image"><img src="/sites/default/files/2023-11/parcel-icon-5_0_0.png" alt="" class="mx-auto mx-md-0 d-block img-fluid"> </div> <div class="text text-center text-md-left"> <h3 class="header--h4 -weight600 mb-3">Accidentally locked drop box</h3> <p class="paragraph--component">The locker was closed without placing the package? No problem! VoiceBot MAT will allow you to try sending the package again. If your shipment is too large, try repacking it. Remember that when sending a parcel using the Quick Returns service, you can change its size at <a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://szybkiezwroty.pl/en/change-size" class="link--component" target="_blank">https://szybkiezwroty.pl/en/change-size</a>.</p> </div> </div> <div class="col-12 col-sm-6 col-lg-4 parcel--locker--block mb-7 d-none d-sm-block contactHiddenBox"> <div class="image"><img src="/sites/default/files/2023-11/parcel-icon-6_0.png" alt="" class="mx-auto mx-md-0 d-block img-fluid"> </div> <div class="text text-center text-md-left"> <h3 class="header--h4 -weight600 mb-3">Oopsss… Something went wrong… Please try again in a moment.</h3> <p class="paragraph--component">If the message appears in the application several times, make sure you have location and Internet data turned on. If the locker doesn't open, check if you have the latest version of the app. If you don't have any updates available, try restarting your phone. If the error still appears, collect the parcel by scanning the QR code or entering the pickup code on the Paczkomat screen.</p> </div> </div> </div> <div class="text-center"><button class="btn--primary -long showMoreContact"> <span>See more</span> </button> </div> <div class="contactHiddenBox d-none"> <div class="row"> <div class="col-12 col-sm-6 col-lg-4 parcel--locker--block mb-7"> <div class="image"><img src="/sites/default/files/2023-11/parcel-icon-7_0_0.png" alt="" class="mx-auto mx-md-0 d-block img-fluid"> </div> <div class="text text-center text-md-left"> <h3 class="header--h4 -weight600 mb-3">Invalid return code</h3> <p class="paragraph--component">Is your return code invalid? Make sure it is 10 digits long and has not expired. Then introduce it slowly again. Has your refund code expired? Using the website <a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://szybkiezwroty.pl/en" class="link--component">https://szybkiezwroty.pl/en</a> or the Mobile Application, you will generate a new one. If this is not possible, contact the store.</p> </div> </div> <div class="col-12 col-sm-6 col-lg-4 parcel--locker--block mb-7"> <div class="image"><img src="/sites/default/files/2023-11/parcel-icon-8_0.png" alt="" class="mx-auto mx-md-0 d-block img-fluid"> </div> <div class="text text-center text-md-left"> <h3 class="header--h4 -weight600 mb-3">Incorrectly selected dimensions</h3> <p class="paragraph--component">The shipment is too large and you can't repack it? Have you given up sending your parcel? Using the contact form or MATa's ChatBot, you can request a refund for generating it. Remember that when sending a parcel using the Quick Returns service, you can change its size at <a href="https://translate.google.com/website?sl=pl&tl=es&hl=en-GB&u=https://szybkiezwroty.pl/en/change-size" class="link--component">https://szybkiezwroty.pl/en/change-size</a>.</p> </div> </div> <div class="col-12 col-sm-6 col-lg-4 parcel--locker--block mb-7"> <div class="image"><img src="/sites/default/files/2023-11/parcel-icon-9_0.png" alt="" class="mx-auto mx-md-0 d-block img-fluid"> </div> <div class="text text-center text-md-left"> <h3 class="header--h4 -weight600 mb-3">The cache did not open</h3> <p class="paragraph--component">Check the location of the locker on the screen of the Paczkomat device or in the mobile application. Approach it and check if the door is not ajar. If not, try opening the vault again. If the box is still not opened, you can report it via the form <a href="https://inpost-pl.translate.goog/en/zglos-awarie?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" class="link--component">https://inpost.pl/en/zglos-awarie</a> or via chat .</p> </div> </div> <div class="col-12 col-sm-6 col-lg-4 parcel--locker--block mb-7"> <div class="image"><img src="/sites/default/files/2023-11/parcel-icon-10_0.png" alt="" class="mx-auto mx-md-0 d-block img-fluid"> </div> <div class="text text-center text-md-left"> <h3 class="header--h4 -weight600 mb-3">Authorization error</h3> <p class="paragraph--component">Make sure you are at the correct Parcel Locker device. You may find it helpful to use the "Navigate" option available in the mobile application. Also check that you are entering the correct pickup code and phone number on the machine screen. You can also collect the parcel remotely from the mobile application or by scanning the QR code.</p> </div> </div> </div> <div class="text-center"><button class="btn--primary -long HideMoreContact"> <span>Collapse</span> </button> </div> </div> </div> </div> <div class="section contact--mat-help ContactMatHelp py-7"> <div class="container"> <h2 class="header--h1 mb-5" id="MatHelp">How will MAT help you?</h2> <div class="d-flex hero--form--container align-items-md-start ml-md-7 mb-6"> <div class="mat matAnimAndEyes"></div> <div class="hero--form"> <div class="flex"> <div class="header--with--bg -equal _animateWriteIn _needOSstyle"> <h2 class="header--h3 -white -mobile18 -lh14 -secondary">See the power of MAT automation!</h2> </div> </div> </div> </div> <div class="tabs--contacts--wrapper"> <div class="tabs--contacts TabsContact"> <div class="item -active"> On the helpline </div> <div class="item"> On chat </div> </div> <div class="tab--content--contact TabsContentContact"> <div class="item" style="display:block;"> <div class="contact--tooltip-block"> <div class="question"> Checks shipment status <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud -client"> What is the status of my parcel? </span> <span class="cloud"> It's almost there! The parcel will probably reach you today. The Courier should make the delivery in the afternoon hours. </span> </div> </div> <div class="contact--tooltip-block"> <div class="question"> Gives the Courier's telephone number <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud -client"> I would like to get the Courier's phone number. </span> <span class="cloud"> The Courier's phone number is 50233****. </span> </div> </div> <div class="contact--tooltip-block"> <div class="question"> Resends the pickup code <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud -client"> Resend me the pickup code for the parcel. </span> <span class="cloud"> Done - I resent the pickup code to the phone number and email address of the Recipient - Check if it arrived. </span> </div> </div> <div class="contact--tooltip-block"> <div class="question"> Refreshes the label <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud -client"> I want to change the status of the parcel. </span> <span class="cloud"> Do you want to change the status of your unsent parcel so that it is possible to reuse the label? </span> <span class="cloud -client"> Yes </span> <span class="cloud"> I have changed the status of your parcel. You can now send it using the same label. Your parcel will be accepted by any Parcel Locker. </span> </div> </div> <div class="contact--tooltip-block"> <div class="question"> Specifies the location of the Parcel Locker or Parcel Point <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud -client"> Give me the location of the Parcel Locker. </span> <span class="cloud"> We've got it! The Parcel Locker where the parcel was stored into is: WAW58N, located at 86 Pulawska St., Warsaw Circle K gas station. </span> </div> </div> <div class="contact--tooltip-block"> <div class="question"> Sends a report to the branch <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud"> Please describe using simple words what is the content of the parcel, so I can hand it over to the Branch Employee. </span> <span class="cloud -client"> Yellow sweatshirt with the InPost logo </span> <span class="cloud"> Thank you. I sent a notification to the Branch under reference number: 0000502***. </span> </div> </div> </div> <div class="item"> <div class="contact--tooltip-block"> <div class="question"> Checks shipment status <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud -client"> What is the status of my parcel? </span> <span class="cloud"> Your parcel is on its way between InPost branches. Once it reaches its destination, it will be forwarded for delivery. The expected delivery date is up to two business days. </span> </div> </div> <div class="contact--tooltip-block"> <div class="question"> Gives the Courier's telephone number <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud -client"> Give me the courier's phone number. </span> <span class="cloud"> The Courier's phone number is 50233****. </span> </div> </div> <div class="contact--tooltip-block"> <div class="question"> Answers questions about the company's services <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud -client"> What is the Easy Access Zone? </span> <span class="cloud"> Easy Access Zone allows you to you indicate via the mobile app that you want to pick up your package from the lower part of the Parcel Locker. This is a free option dedicated for the Recipients. </span> </div> </div> <div class="contact--tooltip-block"> <div class="question"> Specifies the location of the Parcel Locker or Parcel Point <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud -client"> Find a Parcel Locker for me. </span> <span class="cloud"> Give me an address and I will help you find a Parcel Locker - e.g. Krakow, Długa. </span> <span class="cloud -client"> Poznan, Marcelinska Street. </span> <span class="cloud"> Well, there you have it! I've found the locations for you: <span class="link--basic -underline -fontinherit">Display</span>. </span> </div> </div> <div class="contact--tooltip-block"> <div class="question"> Answers the most frequently asked questions <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud -client"> At what time do Couriers deliver parcels? </span> <span class="cloud"> What service are you interested in? </span> <span class="cloud -client"> Parcel Locker </span> <span class="cloud"> Parcels to Parcel Locker InPost are being delivered from an early morning even to the late evening hours. </span> </div> </div> <div class="contact--tooltip-block"> <div class="question"> Helps with label reimbursement <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud -client"> I want to get a refund for an unused label. </span> <span class="cloud"> Cancelling a label for an unsent parcel is not a problem! Give me the label details for a refund and I'll take care of the rest. </span> </div> </div> <div class="contact--tooltip-block"> <div class="question"> Registers a complaint <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud -client"> I would like to file a complaint. </span> <span class="cloud"> You can file a complaint by completing the form on the website, by continuing to chat with me, or by letter. Which option do you choose? </span> <span class="cloud -client"> Continue to chat. </span> </div> </div> <div class="contact--tooltip-block"> <div class="question"> Resends the pickup code <span class="icon IconInfo icon-info_icon"></span> </div> <div class="answer"><span class="closeanswer CloseTooltipMat"><span class="icon-close"></span></span> <span class="cloud"> Would you like me to resend you the pickup code for your parcel? </span> <span class="cloud -client"> Yes </span> <span class="cloud"> It looks like the pickup code was just resent to the Recipient. </span> </div> </div> </div> </div> </div> </div> </div> <div class="section TabsSection"> <div class="contact--mat-help-info py-7" style="display:block;"> <div class="container"> <h2 class="header--h1 mb-7">How to talk to MAT?</h2> <div class="row align-items-stretch"> <div class="col-12 col-md-4 mb-5 mb-md-0"> <div class="contact--mat-help-info-block"> <div class="number"> 1 <img src="/sites/default/files/2023-11/icon-write-mat-2_1.png" alt="" class="ml-3"> </div> <div class="text"> <h3 class="header--h4 mb-3 -weight600 _color-primary">Talk naturally</h3> <p class="paragraph--component -white -lh24 -weight400">Use simple sentences and communicate in a way that would be natural if you were talking to another person. Avoid complicated or overly technical expressions.</p> </div> </div> </div> <div class="col-12 col-md-4 mb-5 mb-md-0"> <div class="contact--mat-help-info-block"> <div class="number"> 2 <img src="/sites/default/files/2023-11/icon-voice-mat-2_0.png" alt="" class="ml-3"> </div> <div class="text"> <h3 class="header--h4 mb-3 -weight600 _color-primary">Use voice or enter numeric data</h3> <p class="paragraph--component -white -lh24 -weight400">When you talk with VoiceBot, you have two interaction options. You can use your voice to say a question or use your phone's keyboard.</p> </div> </div> </div> <div class="col-12 col-md-4 mb-5 mb-md-0"> <div class="contact--mat-help-info-block"> <div class="number"> 3 <img src="/sites/default/files/2023-11/icon-write-mat-3_1.png" alt="" class="ml-3"> </div> <div class="text"> <h3 class="header--h4 mb-3 -weight600 _color-primary">Don't interrupt MAT's speech</h3> <p class="paragraph--component -white -lh24 -weight400">It is important not to interrupt the MAT and give him a chance to answer your question or request. Wait until he has finished speaking before asking another question or giving an order.</p> </div> </div> </div> </div> </div> </div> <div class="contact--mat-help-info py-7"> <div class="container"> <h2 class="header--h1 mb-7">How to write with MAT?</h2> <div class="row align-items-stretch"> <div class="col-12 col-md-4 mb-5 mb-md-0"> <div class="contact--mat-help-info-block"> <div class="number"> 1 <img src="/sites/default/files/2023-11/icon-write-mat-1.png" alt="" class="ml-3"> </div> <div class="text"> <h3 class="header--h4 mb-3 -weight600 _color-primary">Use ready-made hints</h3> <p class="paragraph--component -white -lh24 -weight400">You can write your own question or use ready-made suggestions such as: parcel status, courier number, InPost application, find Paczkomat, find PaczkoPunkt, what's new.</p> </div> </div> </div> <div class="col-12 col-md-4 mb-5 mb-md-0"> <div class="contact--mat-help-info-block"> <div class="number"> 2 <img src="/sites/default/files/2023-11/icon-write-mat-2.png" alt="" class="ml-3"> </div> <div class="text"> <h3 class="header--h4 mb-3 -weight600 _color-primary">Talk naturally</h3> <p class="paragraph--component -white -lh24 -weight400">Use simple sentences and communicate in a way that would be natural if you were talking to another person. Avoid complicated or overly technical expressions.</p> </div> </div> </div> <div class="col-12 col-md-4 mb-5 mb-md-0"> <div class="contact--mat-help-info-block"> <div class="number"> 3 <img src="/sites/default/files/2023-11/icon-write-mat-3.png" alt="" class="ml-3"> </div> <div class="text"> <h3 class="header--h4 mb-3 -weight600 _color-primary">Don't interrupt MAT's speech</h3> <p class="paragraph--component -white -lh24 -weight400">It is important not to interrupt the MAT and give him a chance to answer your question or request. Wait until he has finished speaking before asking another question or giving an order.</p> </div> </div> </div> </div> </div> </div> </div> <div class="section contact--faq py-7"> <div class="container"> <h2 class="header--h1 mb-5">Find out more about MAT's support</h2> <div itemscope itemtype="https://schema.org/FAQPage"> <div class="helpdesk--component mt-2 mt-md-5"> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="title" itemprop="name"> <div class="helpdesk--link helpdeskTrigger"> <h3 class="header--h4 -weight600">Where can I talk to MAT?</h3> </div> </div> <div class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>You can talk to MAT on many channels. The choice is yours! ChatBot MAT is available on Messenger, WhatsApp, on InPost.pl and in the InPost Mobile app. You can also talk to it using Google Assistant on "Talk to InPost." VoiceBot MAT is available to customers when contacting the InPost hotline.</p> </div> </div> </div> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="title" itemprop="name"> <div class="helpdesk--link helpdeskTrigger"> <h3 class=" header--h4 -weight600">What is the cost of the call?</h3> </div> </div> <div class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>The charge is at the operator's rate.</p> </div> </div> </div> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="title" itemprop="name"> <div class="helpdesk--link helpdeskTrigger"> <h3 class=" header--h4 -weight600">Why did MAT redirect me to a Consultant?</h3> </div> </div> <div class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Because this issue most likely required direct involvement of the Consultant.</p> </div> </div> </div> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="title" itemprop="name"> <div class="helpdesk--link helpdeskTrigger"> <h3 class=" header--h4 -weight600">Can I turn MAT off?</h3> </div> </div> <div class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>It is not possible to disable MAT, however, if the need arises during the call you can connect directly to the Consultant.</p> </div> </div> </div> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="title" itemprop="name"> <div class="helpdesk--link helpdeskTrigger"> <h3 class=" header--h4 -weight600">Should I enter the digits by numbers or say them by voice?</h3> </div> </div> <div class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>When talking to the VoiceBot MAT, you can communicate by voice, saying the digits clearly. You can also enter the digits on the numeric keypad.</p> </div> </div> </div> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="title" itemprop="name"> <div class="helpdesk--link helpdeskTrigger"> <h3 class=" header--h4 -weight600">Is it safe to talk to MAT?</h3> </div> </div> <div class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Yes, we maintain the same security standards as when talking to a Consultant.</p> </div> </div> </div> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="title" itemprop="name"> <div class="helpdesk--link helpdeskTrigger"> <h3 class=" header--h4 -weight600">Are conversations with MAT recorded?</h3> </div> </div> <div class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Yes, conversations with MAT are recorded for security purposes. We inform you about this at the beginning of each conversation.</p> </div> </div> </div> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="title" itemprop="name"> <div class="helpdesk--link helpdeskTrigger"> <h3 class=" header--h4 -weight600">What languages does MAT speak?</h3> </div> </div> <div class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>VoiceBot MAT only speaks Polish. ChatBot MAT talks in Polish, English and Ukrainian.</p> </div> </div> </div> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="title" itemprop="name"> <div class="helpdesk--link helpdeskTrigger"> <h3 class=" header--h4 -weight600">At what hours does MAT work?</h3> </div> </div> <div class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>MAT is available 24 hours a day.</p> </div> </div> </div> <div class="item helpdeskContainer" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="title" itemprop="name"> <div class="helpdesk--link helpdeskTrigger"> <h3 class=" header--h4 -weight600">Is MAT able to give me the same information as human?</h3> </div> </div> <div class="description" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>MAT was created with advanced technology, so it can provide answers to many questions and help solve many problems. However, its abilities are limited from access to knowledge and collected data.</p> </div> </div> </div> </div> </div> </div> </div> </div> </main> <footer role="contentinfo" class="mainFooter"> <div class="container"> <div class="row"> <div class="col-12 mb-5"> <div class="d-flex flex-wrap align-items-center"> <div class="footer--logo--wrapper"><a class="footer--logo" href="https://inpost-pl.translate.goog/en?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" rel="home"> <img src="/themes/custom/inpost/logo.svg?v2025-1" alt="InPost home page"> </a> </div> <div class="menu--fotter--wrapper"> <ul region="footer_menu" class="menu--fotter" role="menu"> <li><a href="https://inpost-pl.translate.goog/fundacja-inpost?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB">InPost Foundation</a></li> <li><a href="https://inpost-pl.translate.goog/en/wolontariat-pracowniczy?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB" data-drupal-link-system-path="node/13282">Employee volunteering</a></li> <li><a href="https://inpost-pl.translate.goog/SzybkieNadania/en?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB">Quick Send</a></li> <li><a href="https://inpost-pl.translate.goog/reklama?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB">Advertising</a></li> <li><a href="https://inpost-pl.translate.goog/regulaminy?_x_tr_sl=pl&_x_tr_tl=es&_x_tr_hl=en-GB">Rules and regulations</a></li> </ul> </div> </div> </div> <div class="col-12"> <div class="row"> <div class="col-lg-5 col-xl-5"> </div> <div class="col-lg-7 d-flex align-items-center justify-content-lg-end"> <form class="newsletter--form justify-content-center justify-content-lg-end newsletterForm" action=""><label class="paragraph--component label" for="newsletter_email">Do you want to be up to date? 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