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class="main-content"> <div class="page-sidebar-padder"></div> <div class="page-content"> <div class="page-local-inline-nav"> <div class="local-inline-nav-breadcrumbs"> <nav class="space-breadcrumbs space-breadcrumbs-space-landing-page"> <ul> <li class="breadcrumb-root"> <a href="https://support.atlassian.com/" title="Atlassian Support"><span>Atlassian Support</span></a></li> <li class="breadcrumb-space"> <a href="/display/JIRAKB/Jira+Cloud+Knowledge+Base" title="JIRA Knowledge Base"> <span>JIRA Knowledge Base</span> </a></li> </ul> </nav> </div> <div class="local-inline-nav-version-selector"> </div> </div> <h1 class="page-title">Database Collation health check fails in Jira Server when using SQL Server</h1> <article class="content-with-sidebars"> <div class="page-sidebars"> <div class="page-sidebars-wrap"> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="ask-a-question-panel"> <h4>Still need help?</h4> <p>The Atlassian Community is here for you.</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Jira+Software">Ask the community</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"> <p> </p><div class="admonition-block info-block conf-macro output-block conf-macro output-block" data-hasbody="false" data-macro-name="include"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p><span><strong>Platform notice: Server and Data Center only.</strong> <span>This article only applies to Atlassian products on the </span>Server and Data Center platforms<span>.</span></span></p><p>Support for Server* products <strong>ended on February 15th 2024</strong>. If you are running a Server product, you can visit the <a rel="nofollow" href="https://www.atlassian.com/migration/assess/journey-to-cloud" title="https://www.atlassian.com/migration/assess/journey-to-cloud" class="external-link">Atlassian Server end of support</a> announcement to review your migration options.</p><p><em>*Except Fisheye and Crucible</em></p> </div><p></p><h2 id="DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-Purpose">Purpose</h2><p>This check retrieves the collation of the database and determines if it is within the list of collations supported by Atlassian. This article focuses on Microsoft SQL Server. For more about details please check <a data-macro-name="sp-nobody-link" href="/jirakb/database-collation-health-check-fails-in-jira-server-790955315.html" class="conf-macro output-inline" data-hasbody="false">Database Collation Health Check fails in Jira Server</a>.</p><h2 id="DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-UnderstandingtheResults">Understanding the Results </h2><p><span class="confluence-embedded-file-wrapper conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="/jirakb/files/943951391/943951220/1/1516198776257/successful.png"></span></p><h3 id="DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-Thedatabasecollation'<collation>'andtablecollation'<collation>'aresupportedbyJIRA."><span style="color: rgb(34,34,34);">The database collation </span> <span style="color: rgb(34,34,34);">'<collation>'</span> <span style="color: rgb(34,34,34);"> and table collation </span> <span style="color: rgb(34,34,34);">'<collation>'</span> <span style="color: rgb(34,34,34);"> are supported by JIRA.</span></h3><p><span>The database is configured using a supported collation.</span></p><p><span class="confluence-embedded-file-wrapper conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="/jirakb/files/943951391/943951221/1/1516198776187/error.png"></span></p><h3 id="DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-Thedatabasecollation'<collation>'andtablecollation'<collation>'arenotsupportedbyJIRA."><span style="color: rgb(34,34,34);">The database collation '<collation>' and table collation '<collation>' are not supported by JIRA.</span></h3><p><span>The JIRA instance is using an unsupported configuration. See the </span> <a data-macro-name="sp-nobody-link" href="#DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-Solution" class="conf-macro output-inline" data-hasbody="false">Solution</a> <span> for steps on how to resolve this issue.</span></p><h4 id="DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-Thedatabasecollation'<collation>'isunsupportedbyJIRA.Thetablecollation'<collation>'issupportedbyJIRA."><span style="color: rgb(34,34,34);">The database collation </span> <span style="color: rgb(34,34,34);">'<collation>'</span> <span style="color: rgb(34,34,34);"> is unsupported by JIRA. The table collation </span> <span style="color: rgb(34,34,34);">'<collation>'</span> <span style="color: rgb(34,34,34);"> is supported by JIRA.</span></h4><p><span>The JIRA instance is using an unsupported configuration. See the </span> <a data-macro-name="sp-plaintextbody-link" href="#DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-Solution" class="conf-macro output-inline" data-hasbody="true">Solution section</a> <span> for steps on how to resolve this issue.</span></p><h4 id="DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-Thetablecollation'<collation>'isunsupportedbyJIRA.Thedatabasecollation'<collation>'issupportedbyJIRA."><span style="color: rgb(34,34,34);">The table collation </span> <span style="color: rgb(34,34,34);">'<collation>'</span> <span style="color: rgb(34,34,34);"> is unsupported by JIRA. The database collation </span> <span style="color: rgb(34,34,34);">'<collation>'</span> <span style="color: rgb(34,34,34);"> is supported by JIRA.</span></h4><p><span>The JIRA instance is using an unsupported configuration. See the </span> <a data-macro-name="sp-plaintextbody-link" href="#DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-Solution" class="conf-macro output-inline" data-hasbody="true">Solution section</a> <span> for steps on how to resolve this issue.</span></p><h2 id="DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-Solution"><span style="color: rgb(0,0,0);">Solution </span></h2><p>To fix this, the database collation needs to be corrected. The best and recommended way to achieve this is:</p><ol><li>Create a new database with the required collation as per the appropriate documentation in <a data-macro-name="sp-nobody-link" href="/jira/connecting-jira-to-a-database-185729615.html" class="conf-macro output-inline" data-hasbody="false">Connecting JIRA to a Database</a>.</li><li>Follow our <a data-macro-name="sp-nobody-link" href="/jira/switching-databases-185729500.html" class="conf-macro output-inline" data-hasbody="false">Switching Databases</a> to migrate JIRA from the old databases (with the incorrect collation) to the new one, with the correct collation.</li><li><span style="color: rgb(23,43,77);">If the recommended method for some reason is not suitable for your scenario, please follow this link <a rel="nofollow" href="https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-microsoft-sql-server-database-for-jira-manually-776646810.html">Fixing collation manually</a> to manually fix the collation at the database server side manually.</span></li></ol><h3 id="DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-SupportedCollationsinMicrosoftSQLServer">Supported Collations in Microsoft SQL Server</h3><ul><li>SQL_Latin1_General_CP437_CI_AI</li><li>Latin1_General_CI_AI</li></ul><h3 id="DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-HowtoVerifyTableCollations"><span>How to Verify Table Collations</span></h3> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-sql">SELECT DISTINCT C.collation_name FROM sys.tables AS T INNER JOIN sys.columns C ON T.object_id = C.object_id WHERE collation_name IS NOT NULL; </code></pre> </div> <h3 id="DatabaseCollationhealthcheckfailsinJiraServerwhenusingSQLServer-HowtoVerifyDatabaseCollations"><span> How to Verify Database Collations</span></h3> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-sql">SELECT CONVERT (varchar(256), DATABASEPROPERTYEX('database_name','collation'));  replace the'database_name' with your Jira Database name OR SELECT name, collation_name FROM sys.databases WHERE collation_name NOT IN ('SQL_Latin1_General_CP437_CI_AI','Latin1_General_CI_AI');</code></pre> </div> <div class="admonition-block note-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="16" height="16" viewbox="0 0 16 16"> <g fill="none" fill-rule="evenodd"> <path d="M16 14.5L8.7.5C8.4-.2 7.4-.2 7 .5l-7 14c-.3.7 0 1.5 1 1.5h14c.7 0 1-.8 1-1.5z" fill="#FFAB00"> </path> <path d="M8 14c-.6 0-1-.4-1-1s.4-1 1-1 1 .4 1 1-.4 1-1 1zm1-4c0 .6-.4 1-1 1s-1-.4-1-1V5c0-.6.4-1 1-1s1 .4 1 1v5z" fill="#FFF"> </path> </g> </svg> <p>There is a known bug where Latin1_General_CI_AI is displayed as an unsupported database in JIRA. The bug fix is released on JIRA 7.8.0  <span class="jira-issue conf-macro output-block" data-client-id="SINGLE_144880e9-a353-312f-9412-ed028e8166fa_943951391_anonymous" data-hasbody="false" data-jira-key="JRASERVER-59378" data-macro-name="jira"> <a class="jira-issue-key" href="https://jira.atlassian.com/browse/JRASERVER-59378"><span class="aui-icon aui-icon-wait issue-placeholder"> </span>JRASERVER-59378</a> - <span class="summary">Getting issue details...</span> <span class="aui-lozenge aui-lozenge-subtle aui-lozenge-default issue-placeholder">STATUS</span> </span> </p> </div> <div class="plugin-tabmeta-details conf-macro output-block" data-hasbody="true" data-macro-name="details"><div class="table-wrap"><table class="wrapped confluenceTable"><colgroup> <col style="width: 29.0px;"> <col style="width: 29.0px;"> </colgroup><tbody><tr><th class="confluenceTh">Description</th><td class="confluenceTd">This check retrieves the collation of the database and determines if it is within the list of collations supported by Atlassian. This article focuses on Microsoft SQL Server.</td></tr><tr><th class="confluenceTh">Product</th><td class="confluenceTd">Jira, Confluence, Bamboo, Bitbucket, Fisheye, Crucible</td></tr><tr><th class="confluenceTh">Platform</th><td class="confluenceTd">Server</td></tr></tbody></table></div></div> </div> </div> <div class="content-page-last-modified-date"> Last modified on Mar 23, 2022 </div> <div class="content-page-cache-information">  </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">Was this helpful?</p> <a class="was-this-helpful-yes">Yes</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">No</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label> </div> </radiogroup> </form> </div> </div> <a class="report-a-problem">Provide feedback about this article</a> </div> </div> <div class="page-sidebars-embedded-content"> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="k15t-plugin-attribution"> Powered by <a href="http://www.atlassian.com/" target="_blank">Confluence</a> and <a href="https://www.k15t.com/go/scroll-viewport" target="_blank" rel="nofollow">Scroll Viewport</a>. </div> </article> </div> </div> </div> </main> <footer class="cac-footer" > <div class="footer-internals"> <div class="footer-sidebar-padder"></div> <div class="footer-content"> <div class="footer-logo-wrapper"> <a class="footer-logo" href="https://www.atlassian.com/">Atlassian</a> </div> <ul> <li class="footer-notice-at-collection atl-policy-link-container"> <a class="atl-policy-link atl-policy-link-text" href="https://www.atlassian.com/legal/privacy-policy#additional-disclosures-for-ca-residents" > Notice at Collection </a> </li> <li class="footer-privacy-policy"><a href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a></li> <li class="footer-terms-of-use"><a href="https://www.atlassian.com/legal/customer-agreement">Terms of Use</a></li> <li class="footer-security"><a href="https://www.atlassian.com/trust/security">Security</a></li> <li class="footer-copyright">漏 <span class="copyright-year"><script type="text/javascript">document.write(new Date().getFullYear());</script></span> Atlassian</li> </ul> </div> </div> </footer> </div> <script type="text/javascript" src="/staticassets/4.6.33/dist/main/js/main.js"></script>  <script src="//confluence.atlassian.com/plugins/servlet/scroll-viewport/bootstrap.js?viewportId=7F0001010152C1EFC79FCAAD696FAA68&pageId=943951391&spaceKey=JIRAKB&isDraftViewport=false&isViewportControlEnabled=true" async></script> </body> </html>