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local communities with long term recovery efforts that build resilience to climate impacts and long-term recovery.</div> </a> </div> </div> </li> </ul> </nav> </div> <div class="header-decoration"></div> </header> <div id="main-content" class="main-content"> <main class="main-primary"> <div class="container"> <div class="page-header"> <ol class="breadcrumb"> <li><a href="/">Home</a></li> <li class="active">Accessibility / Help Page</li> </ol> <h1>Accessibility / Help Page</h1>  <nav class="on-page-links collapse" id="on-page-panel" aria-label="page navigation"> <div class="on-page-back-to-top"><a href="#top">Back to Top</a></div> <span class="on-this-page">On This Page:</span> <ul> <li><a href="#3rd-party-docs">Third Party Documents</a></li> <li><a href="#features">Accessible Features</a></li> <li><a href="#contact">Contact</a></li> <li><a href="#grievance-procedure">Grievance Procedure</a></li> </ul> <div class="on-page-close-link"><a href="#on-page-panel" data-toggle="collapse" aria-expanded="false" role="tab" aria-selected="false" id="ui-collapse-77">Close</a></div> </nav> </div> <div class="text-main"> <p>The Governor’s Office of Land Use and Climate Innovation (LCI) complies with Federal and State civil rights laws and is committed to providing its programs and services without discrimination. It is against the law for LCI to retaliate against anyone who takes action to oppose discrimination, files a grievance, or participates in the investigation of a grievance in accordance with the above authorities.</p> <p>A good-faith effort has been made to ensure that the lci.ca.gov website is accessible to all visitors, including visitors with disabilities. This website has been developed in compliance with California Government Code sections 7405 and 11135. This website also complies with the Web Content Accessibility Guidelines 2.0, at a minimum of Level AA. We have posted the <a href="/accessibility-certificate.html">Website Accessibility Certification</a> form for this site.</p> <p>There are various types of physical disabilities that impact user interaction on the web. Vision loss, hearing loss, limited manual dexterity, and cognitive disabilities are examples, with each having different means by which to access electronic information effectively. Our goal is to provide a good web experience for all visitors.</p> <h2><a id="3rd-party-docs"></a>Third Party Documents</h2> <p>The Governor’s Office of Land Use and Climate Innovation (LCI) accepts no responsibility for the content or accessibility of the external websites or external documents linked to on this website.</p> <p>Members of the public who submit documents to the Governor’s Office of Land Use and Climate Innovation for posting on the website (including AB 900 judicial streamlining applications and CEQAnet submittals) should submit the documents in an accessible format. For more information, please see the State of California’s <a href="https://webstandards.ca.gov/accessibility/">Accessibility Standards</a>. </p> <p>Public comments submitted to the Governor’s Office of Land Use and Climate Innovation will be considered regardless of the format in which they are received. </p> <h2><a id="features"></a>Accessible Features</h2> <p>Below you will find a list of some of the technology solutions we have integrated to make our website easy to navigate, fast-loading, and accessible.</p> <h3>Photographs/Images:</h3> <p>Uses Alternative Text “ALT” and/or “TITLE” attributes. ALT/TITLE attributes provide a written description of the image, which is accessible to screen readers, and it is visible when the mouse is placed over the image. This is also useful for people who have images turned off on their browser, in which case a description will display where the image used to be.</p> <h3>WCAG 2.0 Level AA</h3> <p>The template adheres to WCAG 2.0 AA Guidelines and Success Criteria organized under the following 4 principles:</p> <h4>1. Perceivable:</h4> <ul class="list"> <li>Provide <strong>text alternatives </strong>for non-text content.</li> <li>Provide <strong>captions and other alternatives </strong>for multimedia.</li> <li>Create content that can be <strong>presented in different ways</strong>, including by assistive technologies, without losing meaning.</li> <li>Make it easier for users to <strong>see and hear content</strong>.</li> </ul> <h4>2. Operable:</h4> <ul class="list"> <li>Make all functionality available from a <strong>keyboard</strong>.</li> <li>Give users <strong>enough time </strong>to read and use content.</li> <li>Do not use content that causes <strong>seizures</strong>.</li> <li>Help users <strong>navigate and find content</strong>.</li> </ul> <h4>3. Understandable:</h4> <ul class="list"> <li>Make text <strong>readable and understandable</strong>.</li> <li>Make content appear and operate in <strong>a predictable manner</strong></li> <li>Help users <strong>avoid and correct mistakes</strong>.</li> </ul> <h4>4. Robust:</h4> <ul class="list"> <li>Maximize <strong>compatibility</strong> with current and future user tools</li> </ul> <p>These additions increase the level of accessibility and empowerment to our audience in creating a fully accessible website and documents for the enjoyment of all.</p> <h3>Breadcrumbs:</h3> <p>Located at the top and directly below the main navigation, provides a trail of where you are and where you have been. Breadcrumbs make it easier to navigate your way back to the root folder.</p> <h3>Keyboard Commands for:</h3> <ul class="list"> <li><a href="https://support.microsoft.com/en-us/help/13805/windows-keyboard-shortcuts-in-apps" class="link-external">Edge Browser</a></li> <li><a href="https://support.microsoft.com/en-us/help/15357/windows-internet-explorer-11-keyboard-shortcuts" class="link-external">Internet Explorer</a></li> <li><a href="https://support.mozilla.org/en-US/kb/keyboard-shortcuts-perform-firefox-tasks-quickly" class="link-external">Firefox</a></li> <li><a href="https://support.google.com/chrome/answer/157179?hl=en" class="link-external">Chrome</a></li> <li><a href="https://support.apple.com/guide/safari/keyboard-and-other-shortcuts-cpsh003/mac" class="link-external">Safari</a></li> </ul> <h3>Related Resources:</h3> <ul class="list"> <li><a href="https://webstandards.ca.gov/accessibility/" class="link-external">California’s Accessibility Standards</a></li> <li><a href="https://www.dol.gov/general/topic/disability/ada" class="link-external">Americans with Disabilities Act Notice</a></li> <li><a href="https://www.dgs.ca.gov/ccda" class="link-external">California Commission on Disability Access (CCDA)</a></li> <li><a href="https://www.dor.ca.gov/" class="link-external">California Department of Rehabilitation (DoR)</a></li> </ul> <h2><a id="contact"></a>Contact Information</h2> <p>To request assistance for reasonable accommodations or language services, please email <a href="mailto:accessibility@opr.ca.gov">accessibility@opr.ca.gov</a>. You may also contact us via phone at 916-322-2318.</p> <p>To enable us to respond in a manner that will be of most help to you, please indicate:</p> <ul class="list"> <li>The nature of the accessibility need</li> <li>Your preferred format (electronic format, large print, etc.).</li> <li>The web address of the requested material</li> <li>Your full contact information, so we can reach you if additional information is required. </li> </ul> <p>LCI provides free aids and services, such as qualified sign language interpreters, closed captioning, and written information in other formats (large print, audio, accessible electronic formats, etc.), to communicate effectively with persons with disabilities.</p> <p>LCI provides free language services, such as qualified foreign language interpreters and information written in other languages, to ensure meaningful access to programs and activities for persons with limited English proficiency. </p> <p>You may request reasonable accommodations and language services from LCI at any time. However, making the request well in advance of a meeting, conference call, or visit will help ensure that LCI is able to fulfill the request for an accommodation. For certain requests, such as in-person language interpretation, LCI requests at least two week’s advance notice.</p> <h3>[Spanish]</h3> <p>Servicios de accesibilidad adicionales, como traducción de inglés a otros idiomas, pueden hacerse disponibles si usted los pide. Para asegurar la disponibilidad de estos servicios, por favor haga su petición 14 días antes del taller público, a accessibility@opr.ca.gov.</p> <h3>[Tagalog]</h3> <p>Pagsasalin at pagpapaliwanag ay maaring ipakiusap (karagdagan sa Espanyol). Upang masiguro na mayroon ang mga serbisyong inaalok, mangyaring makipagugnayan kay sa accessibility@opr.ca.gov sa loob ng 14 araw ng paggawa.</p> <h3>[Punjabi]</h3> <p>ਬੇਨਤੀ ਕਰਨ 'ਤੇ ਅਨੁਵਾਦ ਅਤੇ ਵਿਆਖਿਆ ਸੇਵਾਵਾਂ (ਸਪੈਨਿਸ਼ ਤੋਂ ਇਲਾਵਾ) ਪ੍ਰਦਾਨ ਕੀਤੀਆਂ ਜਾ ਸਕਦੀਆਂ ਹਨ। ਇਹਨਾਂ ਸੇਵਾਵਾਂ ਦੀ ਉਪਲਬਧਤਾ ਨੂੰ ਯਕੀਨੀ ਬਣਾਉਣ ਲਈ, ਕਿਰਪਾ ਕਰਕੇ ਮੀਟਿੰਗ ਤੋਂ 14 ਦਿਨ ਪਹਿਲਾਂ accessibility@opr.ca.gov. 'ਤੇ ਲੋਇਸ ਕਿਮ ਨਾਲ ਸੰਪਰਕ ਕਰਕੇ ਆਪਣੀ ਬੇਨਤੀ ਕਰੋ।</p> <h3>[Chinese]</h3> <p>可应要求提供翻译和口译服务（除西班牙语外）。为了确保这些服务的可用性，请在研讨会开始前的十四天内与,accessibility@opr.ca.gov.</p> <h3>[Vietnamese]</h3> <p>Có thể cung cấp các dịch vụ biên dịch và phiên dịch (ngoài tiếng Tây Ban Nha) theo yêu cầu. Để đảm bảo việc có thể cung cấp các dịch vụ này, quý vị vui lòng đưa ra yêu cầu không trễ hơn mười bờn ngày làm việc trước ngày hội thảo bằng cách liên hệ với accessibility@opr.ca.gov.</p> <h2><a id="grievance-procedure"></a>Grievance Procedure</h2> <h3>Employment Related Discrimination Complaints</h3> <p>This grievance procedure is established in accordance with the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, or programs, by the Governor’s Office of Land Use and Climate Innovation. The LCI Nondiscrimination Policy governs employment-related complaints of disability discrimination.</p> <ol class="m-b-lg"> <li><p>The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  (Alternative means of filing complaints, such as personal interviews, telephone interviews, or a tape recording of the complaint, will be made available upon request for persons with disabilities.)</p></li> <li> <p>The complaint should be submitted by the complainant and/or designee as soon as possible but no later than 60 calendar days after the alleged violation to:</p> <div class="location contact"> <div class="title"> The Office of Land Use and Climate Innovation<br> Attn: ADA Coordinator<br> Personnel Office </div> <div class="address"> 1400 Tenth Street <br> Sacramento, CA 95814 </div> <div class="other">Voice: (916) 324-9736</div> </div> </li> <li><p>Within 30 calendar days after receipt of the complaint, the ADA Coordinator or designee will contact the complainant to discuss the complaint and the possible resolutions.  </p></li> <li><p>Within 30 calendar days of the contact, the ADA Coordinator or designee will respond in writing.  The response will explain the findings of LCI and offer options for resolution of the complaint. (Responses, where appropriate, will be made in a format accessible to the complainant.)</p></li> <li> <p>If the complainant and/or designee is dissatisfied with the response by LCI's ADA Coordinator or designee, the complainant and/or designee may appeal the decision within 30 calendar days after receipt of the response.</p> <p>Appeals shall be filed with the Deputy Director of Administration and sent to:</p> <div class="location contact"> <div class="title"> Office of Land Use and Climate Innovation<br> ATTN: Deputy Director of Administration </div> <div class="address"> 1400 Tenth Street <br> Sacramento, CA 95814 </div> <div class="other">Voice: (916) 445-0613</div> </div> </li> <li><p>Within 30 calendar days after receipt of the appeal, the Deputy Director of Administration or designee will contact the complainant to discuss the complaint and possible resolutions.</p></li> <li> <p>Within 30 calendar days after the contact, the Deputy Director of Administration or designee will respond in writing with a final resolution of the complaint.  Responses, where appropriate, will be made in a format accessible to the complainant.</p> <p>All written complaints received by the ADA Coordinator or designee, appeals to the Deputy Director of Administration or designee, and responses from these two offices will be retained by LCI for at least three years.</p> <p>Use of this grievance procedure is not a prerequisite to the pursuit of other remedies, such as filing of a disability complaint with the U.S.  Department of Justice, the U.S.  Equal Employment Opportunity Commission, the Department of Fair Employment and Housing, or other appropriate state or federal agencies.</p> <p>This document may be made available in alternate formats as a reasonable accommodation upon request.</p> </li> </ol> <h3>Non-Employment Related Discrimination Complaints</h3> <p>If you think that LCI has failed to provide services or discriminated in another way based on race, color, national origin (including language), disability, sex, age, or religion, there are several methods of filing a complaint.</p> <h4>Filing a Complaint with LCI:</h4> <p>You can file a complaint in person or by mail, fax or email to: LCI EEO Officer, Stacy Hawk, <a href="mailto:Stacy.Hawk@opr.ca.gov">Stacy.Hawk@opr.ca.gov</a>. 1400 Tenth Street, Sacramento, CA 95814. <a href="tel:+19165583184">(916) 558-3184</a> (fax). Complaints of discrimination should be reported as soon as possible after the incident or incidents have occurred. Please note that if you wish to submit a claim with an outside agency, that you may need to submit the claims within certain timeframes. For most complaints submitted to the <a href="https://calcivilrights.ca.gov/">California Civil Rights Department</a>, complaints must be submitted within one year of the date the harm is alleged. For complaints submitted to Office for Civil Rights and Civil Liberties, complaints must be submitted within 180 days after the date of the alleged discrimination.</p> <p>Once a complaint is filed with LCI, the EEO Officer will provide you with a written acknowledgement of the complaint within 10 days of receipt of the complaint. If appropriate and feasible, the EEO Officer will attempt to resolve the problem informally. If informal resolution is not appropriate or feasible, the EEO Officer will conduct a formal investigation.</p> <p>If a formal investigation is needed, the EEO Officer will thoroughly investigate the complaint of discrimination. As a part of this investigation, the EEO Officer will interview you, the complainant, and other individuals, as appropriate, and may review other evidence. While the investigation is ongoing, the EEO Officer will strive to keep the investigation confidential to the extent possible.</p> <p>The EEO Officer will make their determination within a reasonable time depending on the circumstances of the complaint. During the investigation, the complainant may contact the EEO Officer to receive status updates. Once a determination is made, the complainant will be notified of the determination. Depending on the outcome of the determination, LCI will take appropriate steps to remedy the situation, including appropriately disciplining any LCI employee engaging in discriminatory behavior. Such discipline may include, but is not limited to, reprimand, suspension without pay, reduction in pay, demotion or termination. </p> <h4>Filing a Complaint with Another Agency:</h4> <p>In addition to or in lieu of notifying the EEO Officer, you may file a complaint with the California Civil Rights Department (CRD, formerly the California Department of Fair Employment and Housing) or with the U.S. Department of Homeland Security Office for Civil Rights and Civil Liberties (CRCL).</p> <p><strong>To file a complaint with the California Civil Rights Department (CRD):</strong></p> <p>You can submit a complaint to CRD by filling out the “Recipients of State Funding - Individual” form available at CRD’s website (<a href="https://calcivilrights.ca.gov/complaintprocess/FileByMail/">File By Mail | CRD (ca.gov)</a>). The Intake Form is available in English, Spanish, Chinese, Korean, Vietnamese, and Tagalog to ensure accessibility for persons with limited English proficiency (LEP). This form may be submitted according to the instructions on CRD’s website. (<a href="https://calcivilrights.ca.gov/complaintprocess/">Complaint Process | CRD (ca.gov)</a>) Once the Intake Form is completed submitted, CRD will respond to and process the discrimination complaint according to the procedures explained on their website. In most cases, you will need to submit your complaint within one year of the date that you were harmed.</p> <p>When someone files a discrimination complaint, CRD evaluates the facts and decides whether to accept the case for investigation. If it accepts the case, CRD independently investigates the facts and the legal issues. This involves reviewing respondents’ responses to complaints and other information and evidence that complainants and respondents submit, among other things. CRD attempts to resolve the dispute in appropriate cases. CRD may also decide to take legal action.</p> <p>All complaints received will be tracked through the California Civil Rights System (CCRS) managed by CRD. CCRS is a cloud-based application that allows members of the public and their representatives to submit complaints, schedule appointments, view the status of their cases, submit notes to CRD, request right-to-sue notices for court filing, submit public records act requests, submit appeals, or withdraw cases.</p> <p><strong>To file a civil rights complaint with the U.S. Department of Homeland Security Office for Civil Rights and Civil Liberties (CRCL):</strong></p> <ol class="m-b-lg"> <li><p>You can submit a complaint to CRCL by submitting the fillable complaint form available on CRCL’s website (https://www.dhs.gov/publication/file-civil-rights-complaint). The form is available in multiple languages. A complaint must be filed no later than 180 days after the date of the alleged discrimination. Complaints may be submitted to:</p> <p>If the complainant and/or designee is dissatisfied with the response by LCI’s ADA Coordinator or designee, the complainant and/or designee may appeal the decision within 30 calendar days after receipt of the response.</p> <p>Appeals shall be filed with the Deputy Director of Administration and sent to:</p> <div class="location contact"> <div class="title"> Office for Civil Rights and Civil Liberties<br> U.S. Department of Homeland Security<br> </div> <div class="address"> 2707 Martin Luther King, Jr. Avenue, SE<br> Mail Stop #0190<br> Washington, DC 20528-0190 </div> <div class="other">Email: crcl@dhs.gov</div> <div class="other">Toll Free: 866-644-8360</div> <div class="other">TTY Toll Free: 866-644-8361</div> <div class="other">Fax: 202-401-4708</div> </div> </li> </ol> </div> </div> </main> </div>  <footer id="footer" class="global-footer"> <div class="container"> <div class="row"> <div class="three-quarters"> <ul class="footer-links"> <li><a href="#skip-to-content">Back to Top</a></li> <li><a href="/conditions-of-use.html">Conditions of Use</a></li> <li><a href="/privacy.html">Privacy Policy</a></li> <li><a href="/accessibility.html">Accessibility</a></li> <li><a href="/about/contact-us.html">Contact Us</a></li> </ul> </div> <div class="quarter text-right"> <ul class="socialsharer-container"> <li><a href="https://www.youtube.com/channel/UCTBmAaS7WDxOcyjo85dcXtA" class="ca-gov-icon-youtube"><span class="sr-only">YouTube</span></a></li> <li><a href="https://www.instagram.com/cal.lci/profilecard/?igsh=NTc4MTIwNjQ2YQ%3D%3D"><i class="fa-brands fa-instagram"></i><span class="sr-only">Instagram</span></a></li> <li><a href="https://x.com/Cal_LCI"><i class="fa-brands fa-x-twitter"></i><span class="sr-only">X/Twitter</span></a></li> <li><a href="https://www.facebook.com/profile.php?id=61568449778077&mibextid=LQQJ4"><i class="fa-brands fa-square-facebook"></i><span class="sr-only">Facebook</span></a></li> <li><a href="https://www.snapchat.com/add/cal-lci?sender_web_id=cd884dca-060c-493d-9759-8305331969e0&device_type=desktop&is_copy_url=true"><i class="fa-brands fa-snapchat"></i><span class="sr-only">Snapchat</span></a></li> <li><a href="mailto:webmaster@opr.ca.gov" class="ca-gov-icon-email"><span class="sr-only">Email the Webmaster</span></a></li> </ul> </div> </div> </div>  <div class="copyright"> <div class="container">Copyright © <script>document.write(new Date().getFullYear())</script> State of California</div> </div> </footer>  <div class="decoration-last"> </div>  <script src="/js/cagov.core.js"></script> <script async src="https://siteimproveanalytics.com/js/siteanalyze_6292965.js"></script> <script> $(document).ready(function() { // Backward compatability fix for removing wrapper on new "sections" $('.main-primary > .section').closest('div.wrapper').removeClass('wrapper'); }); </script> </body> </html>