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open in a new tab"><svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 448 512'><path d='M100.3 448H7.4V148.9h92.9zM53.8 108.1C24.1 108.1 0 83.5 0 53.8a53.8 53.8 0 0 1 107.6 0c0 29.7-24.1 54.3-53.8 54.3zM447.9 448h-92.7V302.4c0-34.7-.7-79.2-48.3-79.2-48.3 0-55.7 37.7-55.7 76.7V448h-92.8V148.9h89.1v40.8h1.3c12.4-23.5 42.7-48.3 87.9-48.3 94 0 111.3 61.9 111.3 142.3V448z'></path></svg></a></li><li class="share-link"><a href="mailto:?body=A%20Fresh%20New%20Start%20%E2%80%93%20Build%20the%20Small%20Business%20Call%20Center%20You%E2%80%99ve%20Always%20Wanted%0A%0Ahttps%3A%2F%2Fwww.nice.com%2Fblog%2Fa-fresh-new-start-build-the-small-business-call-center-youve-always-wanted" rel="noopener noreferrer" title="Share via email" target="_blank" aria-label="Share via email - open in a new tab"><svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 512 512'><path d='M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7 .3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2 .4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z'></path></svg></a></li></ul></div></div><p class=""><html><head></head><body>Do you ever feel like you're chained to your small business call center? Do you ever fantasize about rebuilding it from the ground up?</p><p class=""><html><head></head><body>Call centers can be management-intensive, especially when they use outdated software. Antiquated call center technology can prevent you from meeting your CX goals, frustrate your agents, cause you to overrun your budget, and make the call center an internal punching bag. In short, it can really ruin your day!</body></html></p><p class=""><html><head></head><body>But it doesn't have to be like this. Building your "dream" call center isn't such a stretch. <a href="https://www.niceincontact.com/call-center-software" class="nice-link" rel="" target="_self" aria-label="Cloud-based small business call center software - open in same tab">Cloud-based small business call center software</a> is within reach and just might pay for itself. With a contact center as a service (CCaaS) model, you get all the benefits of modern technology and none of the hassle of managing it yourself.</body></html></p><p class=""><html><head></head><body>If revamping your call center is on your bucket list, this is the right article to read. This is the fourth article in a four-part series designed to help small businesses choose their next call center solution. So far, we've addressed using modern technology as a way to grow the business, create lifetime customers, and compete based on innovative CX and data-driven decisions. Now we'll talk about how to make your dream a reality.</body></html></p><h2 class=" " id="">The Joy of Designing Your Own Small Business Call Center Software Solution</h2><p class=""><html><head></head><body>Consumers are able to customize so many products these days. People building new homes can choose everything from the floor plan to the light fixtures. Car buyers can choose the exterior color, heated seats, a leather-trimmed steering wheel, and so much more. You can even design your own Converse sneakers and put your business logo on M&Ms.</body></html></p><p class=""><html><head></head><body>Savvy businesses realize the appeal of designing your own product and use customization to drive sales. And consumers appreciate the control they have in building exactly what they want - their dream home, car, and sneakers.</body></html></p><p class=""><html><head></head><body>What if software worked that way? What if you could design your own small business call center software solution? What pain points would you resolve? What types of customer experiences would you create? Imagine the possibility of getting exactly what you need to make a fresh new start with your call center.</body></html></p><p class=""><html><head></head><body>With CCaaS, you can design the solution to meet your needs. Industry-leading vendors offer a multitude of applications ranging from automatic call distributors (ACDs) to <a href="https://www.niceincontact.com/call-center-software/workforce-engagement/call-recording" class="nice-link" rel="" target="_self" aria-label="call recorders - open in same tab">call recorders</a> to sophisticated analytics and more. You can pick and choose the applications you need for your business and be confident that they'll all work seamlessly together. And, unlike cars or sneakers, when needs change in the future you can easily modify your solution set.</body></html></p><h2 class=" " id="">Stop Working for Your Call Center and Make Your Call Center Work for You</h2><figure class=" text-left"><img alt="guilty dog destroyed teddy bear" loading="lazy" width="800" height="533" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fimage_383e54.jpeg&w=828&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fimage_383e54.jpeg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fimage_383e54.jpeg&w=1920&q=80"/></figure><p class=""><html><head></head><body>Working with outdated call center technology is a little like having a puppy - you can't leave it alone for very long and it tends to chew things up. But at least puppies are cute!</body></html></p><p class=""><html><head></head><body>Older small business call center software tends to be inflexible, so it can't address consumer demands for <a href="https://www.niceincontact.com/call-center-solutions/digital-customer-service" class="nice-link" rel="" target="_self" aria-label="digital - open in same tab">digital</a> and self-service support, let alone be integrated with modern technology like chatbots. It can also create a bad experience for agents who have to inefficiently toggle through multiple applications during customer service calls because none of them are integrated. And they can be resource-intensive - just think about how much time you and your staff have spent resolving glitches and outages or trying to extract data that makes sense.</body></html></p><p class=""><html><head></head><body>In contrast, the best CCaaS solutions offer flexibility because they contain the latest capabilities and use <a href="https://www.niceincontact.com/call-center-software-company/glossary/what-is-contact-center-software-api-application-programming-interface" class="nice-link" rel="" target="_self" aria-label="open APIs for easy integrations. - open in same tab">open APIs for easy integrations.</a> Additionally, agents can have everything they need with a consolidated, integrated desktop. The vendor is responsible for managing the hardware and software to ensure extremely high availability. And accessing data won't be a problem - you can even build your own reports if none of the dozens of out-of-the-box reports meets your needs.</body></html></p><h2 class=" " id="">7 Things You Won't Miss When You Switch from Outdated Technology to Cloud Small Business Call Center Software</h2><p class=""><html><head></head><body>Shedding your antiquated technology will take a huge weight off your shoulders. You may be surprised by just how much stress it relieves. You won't miss:</body></html></p><ol class=" " start="1"><template id="B:6"></template><template id="B:7"></template><template id="B:8"></template><template id="B:9"></template><template id="B:a"></template><template id="B:b"></template><template id="B:c"></template></ol><h2 class=" " id="">Imagine the Possibilities of a Fresh New Start with Modern Small Business Call Center Software</h2><figure class=" text-left"><img alt="side view line call centre employees" loading="lazy" width="800" height="534" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fimage_6065a2.jpeg&w=828&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fimage_6065a2.jpeg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fimage_6065a2.jpeg&w=1920&q=80"/></figure><p class=""><html><head></head><body>The best cloud call center software enables businesses to adapt, compete, and meet their growth and profitability targets, all at an affordable, pay for what you use price. With the right solution (that you designed yourself), you can reinvent the way your call center operates and delivers customer experiences.</body></html></p><p class=""><html><head></head><body>Imagine the following possibilities:</body></html></p><h3 class=" " id="">Satisfy your Customers</h3><p class=""><html><head></head><body>We're in the experience economy now. If you want to compete effectively, you need to consistently deliver satisfying customer experiences that build loyalty and increase <a href="https://www.niceincontact.com/blog/making-cents-of-customer-lifetime-value" class="nice-link" rel="" target="_self" aria-label="customer lifetime value (CLV). - open in same tab">customer lifetime value (CLV).</a> Call center technology can enable exceptional CX. Here's how:</body></html></p><h4 class=" " id="">Channel Choice - Digital and Self-service</h4><p class=""><html><head></head><body>Today's consumers want to be able to choose how they interact with businesses. One-size-fits-all phone support isn't enough anymore. To satisfy customer expectations, organizations need to offer self-service and digital channels, such as email, chat, and social media. Look for <a href="https://www.niceincontact.com/call-center-software/omnichannel-routing/interactive-voice-response-ivr" class="nice-link" rel="" target="_self" aria-label="interactive voice response (IVR) systems - open in same tab">interactive voice response (IVR) systems</a> with robust self-service capabilities that you can configure yourself. Additionally, your new solution should include multiple channels that you can easily add or eliminate.</body></html></p><h4 class=" " id="">Intelligent Routing - Automatic Call Distributor (ACD)</h4><p class=""><html><head></head><body>Agents play such an important role in customer service interactions, so make sure customers are being matched to the agents most qualified to resolve their issues. It's time to move beyond routing a caller to the agent who has been available the longest. <a href="https://www.niceincontact.com/call-center-software/omnichannel-routing/automatic-call-distribution-acd" class="nice-link" rel="" target="_self" aria-label="Skills-based routing - open in same tab">Skills-based routing</a> will help ensure issues are solved quickly and accurately, which will please both customers and agents.</body></html></p><h4 class=" " id="">Optimized Staffing - Workforce Management (WFM) Software</h4><p class=""><html><head></head><body>Part of providing great CX is not making customers wait too long for help. That requires having enough agents hired and scheduled. <a href="https://www.niceincontact.com/call-center-software/workforce-engagement/workforce-management" class="nice-link" rel="" target="_self" aria-label="Workforce management software - open in same tab">Workforce management software</a> can ensure staffing is optimized by producing accurate forecasts and schedules. It also helps you control labor costs by avoiding overstaffing.</body></html></p><h3 class=" " id="">Refocus IT Resources</h3><p class=""><html><head></head><body>When you choose a cloud-based call center platform, you gain a new IT resource - the vendor. Your vendor will manage hardware, software, and security, freeing your IT team (and you?) from mundane tasks. This allows your organization to refocus those resources on more value-added efforts, such as innovation that will drive business results. Additionally, because you're no longer throwing good money at bad technology, you'll be getting more bang for your buck from those funds by redirecting them to areas that add value.</body></html></p><h3 class=" " id="">Improve Agent Experience</h3><p class=""><html><head></head><body>Your agents will think you're a hero when you provide them with tools that make them more effective, develop and engage them, and even provide them with more work-life balance. Here are some ways your new software can improve the agent experience.</body></html></p><h4 class=" " id="">Unified Agent Desktop</h4><p class=""><html><head></head><body>With a <a href="https://www.niceincontact.com/call-center-software/max-my-agent-experience" class="nice-link" rel="" target="_self" aria-label="unified agent desktop - open in same tab">unified agent desktop</a>, everything an agent needs to provide effective customer service is in a single interface. This can include all the channels they support, your CRM system, knowledge bases, ticketing systems, and back-office systems such as accounting and order management. This lays the foundation for a faster, more accurate interaction and sets agents up for success.</body></html></p><h4 class=" " id="">Performance Management</h4><p class=""><html><head></head><body>Most people want to get better at their jobs, and that certainly includes customer service agents. If you include <a href="https://www.niceincontact.com/call-center-software/workforce-engagement/performance-management" class="nice-link" rel="" target="_self" aria-label="performance management - open in same tab">performance management</a> in your self-designed call center solution, agents can view their performance metrics on individual dashboards, motivating them to own and improve their results. And features like gamification can reward agents for hitting performance milestones.</body></html></p><h4 class=" " id="">Quality Management</h4><p class=""><html><head></head><body>Quality management is a fundamental process in most call centers. <a href="https://www.niceincontact.com/call-center-software/workforce-engagement/quality-management" class="nice-link" rel="" target="_self" aria-label="Quality management software - open in same tab">Quality management software</a> streamlines the process through configurable scorecards and automated workflows. Agents will appreciate the increased transparency and ability to dispute evaluation results.</body></html></p><h4 class=" " id="">Work from Home Capabilities</h4><p class=""><html><head></head><body>Because your new small business call center software is in the cloud, it makes it very easy for agents to work remotely. At-home agents won't miss the commute or the gas and business clothing expenses.</body></html></p><h3 class=" " id="">Hit Your Call Center Goals</h3><p class=""><html><head></head><body>When you're no longer shackled by your outdated technology, you'll begin to consistently hit your performance targets. Capabilities that let you optimize staffing, improve agent performance, streamline interactions, and enhance CX will all positively impact your KPIs. And features like <a href="https://www.niceincontact.com/call-center-software/analytics/customer-surveys" class="nice-link" rel="" target="_self" aria-label="customer surveys - open in same tab">customer surveys</a> and <a href="https://www.niceincontact.com/call-center-software/analytics/reporting" class="nice-link" rel="" target="_self" aria-label="robust reporting tools - open in same tab">robust reporting tools</a> will help you track these improvements over time and bring visibility to how well your newly revamped call center is performing.</body></html></p><h3 class=" " id="">Redeem Your Call Center's Internal Reputation</h3><p class=""><html><head></head><body>When your results begin to improve, the stigma surrounding your call center will begin to disappear. You won't receive as many calls from your boss and you won't avoid those weekly cross-departmental meetings. You might actually look forward to them because you'll be able to brag about your call center's improvements. Be sure to share some reports from your new software with your internal detractors. They'll come around eventually.</body></html></p><h3 class=" " id="">Redirect Your Own Attention</h3><p class=""><html><head></head><body>Once you have a fresh new start with a new call center solution you won't have to spend so much time and energy on keeping the wheels on the bus. Instead, you can spend your time and attention on more strategic efforts, like growing the business. Imagine the possibilities!</body></html></p><h3 class=" " id="">Reclaim Your Personal Time</h3><p class=""><html><head></head><body>No more late nights troubleshooting outages or weekends babysitting software updates. Sound good? Using modern call center software will allow you to reclaim your personal time and be able to truly unplug when you go home for the day.</body></html></p><h2 class=" " id="">How Your New Small Business Call Center Will Pay for Itself</h2><figure class=" text-left"><img alt="side view line call centre employees" loading="lazy" width="800" height="533" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fimage_6f6f59.jpeg&w=828&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fimage_6f6f59.jpeg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fimage_6f6f59.jpeg&w=1920&q=80"/></figure><p class=""><html><head></head><body>There's probably a financial reason why that outdated technology is still in place. If you had an unlimited budget, you would have replaced it long ago. When budgets are tight, it can be hard to convince leadership to invest in something they might view as a cost center. But if you put together a business case, you just might be surprised by the ROI of cloud call center software. Here are some economic benefits.</body></html></p><h3 class=" " id="">CCaaS Offers a Favorable and Flexible Pricing Model</h3><p class=""><html><head></head><body>With hosted software, you typically pay a monthly subscription fee based on the number of users or seats. This model is often cheaper than purchasing on-premises software licenses, plus there's no amortization to carry on the books. Additionally, you only pay for what you use, which is especially favorable to companies with seasonal peaks.</body></html></p><h3 class=" " id="">Increased Revenue from Higher Customer Retention and Customer Lifetime Value</h3><p class=""><html><head></head><body><a href="https://www.niceincontact.com/call-center-resource-finder/2020-customer-experience-cx-benchmark-consumer-wave" class="nice-link" rel="" target="_self" aria-label="Our research - open in same tab">Our research</a> shows that consumers are very sensitive about the quality of CX businesses provide. 84% of consumers are very likely to switch brands after a bad experience. Conversely, over 80% of consumers are willing to buy more from and recommend businesses that provide exceptional customer experiences. Your new and improved call center should be able to provide experiences that increase loyalty and share of wallet. Those benefits belong in your business case.</body></html></p><h3 class=" " id="">Cost Savings Due to Higher Customer Service Agent Retention</h3><p class=""><html><head></head><body>Giving agents modern tools that make them more effective will help with engagement and satisfaction and will lead to higher retention rates. There's a very real cost to agent attrition - it costs around $12k to replace an agent. Turnover rates for SMB call centers range between 17-37%. Decreasing that rate by five or ten points can yield a substantial benefit that will improve the ROI of your new software.</body></html></p><h3 class=" " id="">Cost Savings Due to Better Agent Utilization</h3><p class=""><html><head></head><body>Agent wages are your call center's biggest expense. Factors like average handle time, first call resolution rates and agent occupancy are all part of the labor cost equation. Tools such as industry-leading workforce management software, real-time reporting, and unified agent desktops help call centers to streamline interactions, optimize staffing, and better manage labor costs. The result is a tangible cost reduction that should be factored into your business case.</body></html></p><h2 class=" " id="">Start Designing Your Ideal Small Business Call Center Software Solution</h2><p class=""><html><head></head><body>NICE CXone enables you to run your call center the way you want without the frustrating limitations of your current, outdated technology. CXone customers benefit from frequent, leading edge enhancements and can add capabilities as their businesses grow and evolve.</body></html></p><p class=""><html><head></head><body>For advice on how to plan your new contact center, download this free guide: <a href="https://www.niceincontact.com/call-center-resource-finder/contact-center-software-buying-advice" class="nice-link" rel="" target="_self" aria-label="Contact Center Software Buying Advice - open in same tab">Contact Center Software Buying Advice</a></body></html></p><p class=""><html><head></head><body>You can also check out our product suite and start building your ideal solution today. To get you started, we've put together some <a href="https://www.niceincontact.com/call-center-solutions/small-business" class="nice-link" rel="" target="_self" aria-label="suggested packages. - open in same tab">suggested packages.</a></body></html></p></div></article></section><aside class="w-full desktop:w-1/4 desktop:pl-[50px]"><div class="social-block mb-5 rounded-xl bg-grayE6 px-[25px] pb-[15px] pt-[25px]"><h2 class="mt-0">Follow Us</h2><p>Follow us to get the latest news from your preferred Social Network</p><div class="social-links"><a href="https://www.linkedin.com/company/nice-systems/" rel="noopener noreferrer" title="LinkedIn" target="_blank" aria-label="linkedin - open in a new tab"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/linkedin.svg"/></a><a href="https://twitter.com/NICELtd" rel="noopener noreferrer" title="Twitter" target="_blank" aria-label="twitter - open in a new tab"><img 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Building your \\\"dream\\\" call center isn't such a stretch. \u003ca href=\\\"https://www.niceincontact.com/call-center-software\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"Cloud-based small business call center software - open in same tab\\\"\u003eCloud-based small business call center software\u003c/a\u003e is within reach and just might pay for itself. With a contact center as a service (CCaaS) model, you get all the benefits of modern technology and none of the hassle of managing it yourself.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n3f:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eIf revamping your call center is on your bucket list, this is the right article to read. This is the fourth article in a four-part series designed to help small businesses choose their next call center solution. So far, we've addressed using modern technology as a way to grow the business, create lifetime customers, and compete based on innovative CX and data-driven decisions. Now we'll talk about how to make your dream a reality.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n40:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"The Joy of Designing Your Own Small Business Call Center S"])</script><script>self.__next_f.push([1,"oftware Solution\"},\"className\":\" \",\"id\":\"\"}]\n41:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eConsumers are able to customize so many products these days. People building new homes can choose everything from the floor plan to the light fixtures. Car buyers can choose the exterior color, heated seats, a leather-trimmed steering wheel, and so much more. You can even design your own Converse sneakers and put your business logo on M\u0026amp;Ms.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n42:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eSavvy businesses realize the appeal of designing your own product and use customization to drive sales. And consumers appreciate the control they have in building exactly what they want - their dream home, car, and sneakers.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n43:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eWhat if software worked that way? What if you could design your own small business call center software solution? What pain points would you resolve? What types of customer experiences would you create? Imagine the possibility of getting exactly what you need to make a fresh new start with your call center.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n44:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eWith CCaaS, you can design the solution to meet your needs. Industry-leading vendors offer a multitude of applications ranging from automatic call distributors (ACDs) to \u003ca href=\\\"https://www.niceincontact.com/call-center-software/workforce-engagement/call-recording\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"call recorders - open in same tab\\\"\u003ecall recorders\u003c/a\u003e to sophisticated analytics and more. You can pick and choose the applications you need for your business and be confident that they'll all work seamlessly together. 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But at least puppies are cute!\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n48:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eOlder small business call center software tends to be inflexible, so it can't address consumer demands for \u003ca href=\\\"https://www.niceincontact.com/call-center-solutions/digital-customer-service\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"digital - open in same tab\\\"\u003edigital\u003c/a\u003e and self-service support, let alone be integrated with modern technology like chatbots. It can also create a bad experience for agents who have to inefficiently toggle through multiple applications during customer service calls because none of them are integrated. And they can be resource-intensive - just think about how much time you and your staff have spent resolving glitches and outages or trying to extract data that makes sense.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n49:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eIn contrast, the best CCaaS solutions offer flexibility because they contain the latest capabilities and use \u003ca href=\\\"https://www.niceincontact.com/call-center-software-company/glossary/what-is-contact-center-software-api-application-programming-interface\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\"])</script><script>self.__next_f.push([1,"\" aria-label=\\\"open APIs for easy integrations. - open in same tab\\\"\u003eopen APIs for easy integrations.\u003c/a\u003e Additionally, agents can have everything they need with a consolidated, integrated desktop. The vendor is responsible for managing the hardware and software to ensure extremely high availability. And accessing data won't be a problem - you can even build your own reports if none of the dozens of out-of-the-box reports meets your needs.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n4a:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"7 Things You Won't Miss When You Switch from Outdated Technology to Cloud Small Business Call Center Software\"},\"className\":\" \",\"id\":\"\"}]\n4b:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eShedding your antiquated technology will take a huge weight off your shoulders. You may be surprised by just how much stress it relieves. You won't miss:\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n4c:[\"$\",\"ol\",null,{\"style\":{},\"className\":\" \",\"start\":1,\"children\":[[\"$\",\"$L1d\",\"d624f09a-d088-4d0f-85bb-c9caedee3ca1\",{\"componentName\":\"core/list-item\",\"children\":[\"$\",\"$1e\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L1f\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/core/ListItem\"]}],\"$L85\"]}]}],[\"$\",\"$L1d\",\"662fbb25-4367-45c2-962b-b83739555283\",{\"componentName\":\"core/list-item\",\"children\":[\"$\",\"$1e\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L1f\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/core/ListItem\"]}],\"$L86\"]}]}],[\"$\",\"$L1d\",\"14930b90-aedd-4b78-99b6-d2d60672cc79\",{\"componentName\":\"core/list-item\",\"children\":[\"$\",\"$1e\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L1f\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/core/ListItem\"]}],\"$L87\"]}]}],[\"$\",\"$L1d\",\"f7fceddc-d37c-46a8-a82e-dac4e6ad65b1\",{\"componentName\":\"core/list-item\",\"children\":[\"$\",\"$1e\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L1f\",null,{\"moduleIds\":[\"compo"])</script><script>self.__next_f.push([1,"nents/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/core/ListItem\"]}],\"$L88\"]}]}],[\"$\",\"$L1d\",\"6486b8db-76a3-4e2e-9d67-9225a8670578\",{\"componentName\":\"core/list-item\",\"children\":[\"$\",\"$1e\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L1f\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/core/ListItem\"]}],\"$L89\"]}]}],[\"$\",\"$L1d\",\"c5f03c69-d9ef-4da8-b88c-3b2ae7707d50\",{\"componentName\":\"core/list-item\",\"children\":[\"$\",\"$1e\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L1f\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/core/ListItem\"]}],\"$L8a\"]}]}],[\"$\",\"$L1d\",\"9bccbc24-7c04-48ee-b2e4-dc359fa30f97\",{\"componentName\":\"core/list-item\",\"children\":[\"$\",\"$1e\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L1f\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/core/ListItem\"]}],\"$L8b\"]}]}]]}]\n4d:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Imagine the Possibilities of a Fresh New Start with Modern Small Business Call Center Software\"},\"className\":\" \",\"id\":\"\"}]\n4e:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L32\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/06/image_6065a2.jpeg\",\"alt\":\"side view line call centre employees\",\"style\":{},\"className\":\"inline-block\",\"width\":800,\"height\":534,\"quality\":80}]}]\n4f:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eThe best cloud call center software enables businesses to adapt, compete, and meet their growth and profitability targets, all at an affordable, pay for what you use price. With the right solution (that you designed yourself), you can reinvent the way your call center operates and delivers customer experiences.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n50:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eImagine the following possibilities:\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n51:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":"])</script><script>self.__next_f.push([1,"{\"__html\":\"Satisfy your Customers\"},\"className\":\" \",\"id\":\"\"}]\n52:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eWe're in the experience economy now. If you want to compete effectively, you need to consistently deliver satisfying customer experiences that build loyalty and increase \u003ca href=\\\"https://www.niceincontact.com/blog/making-cents-of-customer-lifetime-value\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"customer lifetime value (CLV). - open in same tab\\\"\u003ecustomer lifetime value (CLV).\u003c/a\u003e Call center technology can enable exceptional CX. Here's how:\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n53:[\"$\",\"h4\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Channel Choice - Digital and Self-service\"},\"className\":\" \",\"id\":\"\"}]\n54:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eToday's consumers want to be able to choose how they interact with businesses. One-size-fits-all phone support isn't enough anymore. To satisfy customer expectations, organizations need to offer self-service and digital channels, such as email, chat, and social media. Look for \u003ca href=\\\"https://www.niceincontact.com/call-center-software/omnichannel-routing/interactive-voice-response-ivr\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"interactive voice response (IVR) systems - open in same tab\\\"\u003einteractive voice response (IVR) systems\u003c/a\u003e with robust self-service capabilities that you can configure yourself. Additionally, your new solution should include multiple channels that you can easily add or eliminate.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n55:[\"$\",\"h4\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Intelligent Routing - Automatic Call Distributor (ACD)\"},\"className\":\" \",\"id\":\"\"}]\n56:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eAgents play such an important role in customer service interactions, so make sure customers are being matched to the agents most qualified to resolve their issues. It's time to move "])</script><script>self.__next_f.push([1,"beyond routing a caller to the agent who has been available the longest. \u003ca href=\\\"https://www.niceincontact.com/call-center-software/omnichannel-routing/automatic-call-distribution-acd\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"Skills-based routing - open in same tab\\\"\u003eSkills-based routing\u003c/a\u003e will help ensure issues are solved quickly and accurately, which will please both customers and agents.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n57:[\"$\",\"h4\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Optimized Staffing - Workforce Management (WFM) Software\"},\"className\":\" \",\"id\":\"\"}]\n58:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003ePart of providing great CX is not making customers wait too long for help. That requires having enough agents hired and scheduled. \u003ca href=\\\"https://www.niceincontact.com/call-center-software/workforce-engagement/workforce-management\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"Workforce management software - open in same tab\\\"\u003eWorkforce management software\u003c/a\u003e can ensure staffing is optimized by producing accurate forecasts and schedules. It also helps you control labor costs by avoiding overstaffing.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n59:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Refocus IT Resources\"},\"className\":\" \",\"id\":\"\"}]\n5a:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eWhen you choose a cloud-based call center platform, you gain a new IT resource - the vendor. Your vendor will manage hardware, software, and security, freeing your IT team (and you?) from mundane tasks. This allows your organization to refocus those resources on more value-added efforts, such as innovation that will drive business results. Additionally, because you're no longer throwing good money at bad technology, you'll be getting more bang for your buck from those funds by redirecting them to areas that add value.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n5b:[\"$\",\"h3\",null,{\"dan"])</script><script>self.__next_f.push([1,"gerouslySetInnerHTML\":{\"__html\":\"Improve Agent Experience\"},\"className\":\" \",\"id\":\"\"}]\n5c:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eYour agents will think you're a hero when you provide them with tools that make them more effective, develop and engage them, and even provide them with more work-life balance. Here are some ways your new software can improve the agent experience.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n5d:[\"$\",\"h4\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Unified Agent Desktop\"},\"className\":\" \",\"id\":\"\"}]\n5e:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eWith a \u003ca href=\\\"https://www.niceincontact.com/call-center-software/max-my-agent-experience\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"unified agent desktop - open in same tab\\\"\u003eunified agent desktop\u003c/a\u003e, everything an agent needs to provide effective customer service is in a single interface. This can include all the channels they support, your CRM system, knowledge bases, ticketing systems, and back-office systems such as accounting and order management. This lays the foundation for a faster, more accurate interaction and sets agents up for success.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n5f:[\"$\",\"h4\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Performance Management\"},\"className\":\" \",\"id\":\"\"}]\n60:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eMost people want to get better at their jobs, and that certainly includes customer service agents. If you include \u003ca href=\\\"https://www.niceincontact.com/call-center-software/workforce-engagement/performance-management\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"performance management - open in same tab\\\"\u003eperformance management\u003c/a\u003e in your self-designed call center solution, agents can view their performance metrics on individual dashboards, motivating them to own and improve their results. And features like gamification can reward agents for hitting performan"])</script><script>self.__next_f.push([1,"ce milestones.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n61:[\"$\",\"h4\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Quality Management\"},\"className\":\" \",\"id\":\"\"}]\n62:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eQuality management is a fundamental process in most call centers. \u003ca href=\\\"https://www.niceincontact.com/call-center-software/workforce-engagement/quality-management\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"Quality management software - open in same tab\\\"\u003eQuality management software\u003c/a\u003e streamlines the process through configurable scorecards and automated workflows. Agents will appreciate the increased transparency and ability to dispute evaluation results.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n63:[\"$\",\"h4\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Work from Home Capabilities\"},\"className\":\" \",\"id\":\"\"}]\n64:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eBecause your new small business call center software is in the cloud, it makes it very easy for agents to work remotely. At-home agents won't miss the commute or the gas and business clothing expenses.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n65:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Hit Your Call Center Goals\"},\"className\":\" \",\"id\":\"\"}]\n66:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eWhen you're no longer shackled by your outdated technology, you'll begin to consistently hit your performance targets. Capabilities that let you optimize staffing, improve agent performance, streamline interactions, and enhance CX will all positively impact your KPIs. And features like \u003ca href=\\\"https://www.niceincontact.com/call-center-software/analytics/customer-surveys\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"customer surveys - open in same tab\\\"\u003ecustomer surveys\u003c/a\u003e and \u003ca href=\\\"https://www.niceincontact.com/call-center-software/analytics/reporting\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" a"])</script><script>self.__next_f.push([1,"ria-label=\\\"robust reporting tools - open in same tab\\\"\u003erobust reporting tools\u003c/a\u003e will help you track these improvements over time and bring visibility to how well your newly revamped call center is performing.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n67:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Redeem Your Call Center's Internal Reputation\"},\"className\":\" \",\"id\":\"\"}]\n68:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eWhen your results begin to improve, the stigma surrounding your call center will begin to disappear. You won't receive as many calls from your boss and you won't avoid those weekly cross-departmental meetings. You might actually look forward to them because you'll be able to brag about your call center's improvements. Be sure to share some reports from your new software with your internal detractors. They'll come around eventually.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n69:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Redirect Your Own Attention\"},\"className\":\" \",\"id\":\"\"}]\n6a:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eOnce you have a fresh new start with a new call center solution you won't have to spend so much time and energy on keeping the wheels on the bus. Instead, you can spend your time and attention on more strategic efforts, like growing the business. Imagine the possibilities!\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n6b:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Reclaim Your Personal Time\"},\"className\":\" \",\"id\":\"\"}]\n6c:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eNo more late nights troubleshooting outages or weekends babysitting software updates. Sound good? Using modern call center software will allow you to reclaim your personal time and be able to truly unplug when you go home for the day.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n6d:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"How Your New Small Business Call Cente"])</script><script>self.__next_f.push([1,"r Will Pay for Itself\"},\"className\":\" \",\"id\":\"\"}]\n6e:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L32\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/06/image_6f6f59.jpeg\",\"alt\":\"side view line call centre employees\",\"style\":{},\"className\":\"inline-block\",\"width\":800,\"height\":533,\"quality\":80}]}]\n6f:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eThere's probably a financial reason why that outdated technology is still in place. If you had an unlimited budget, you would have replaced it long ago. When budgets are tight, it can be hard to convince leadership to invest in something they might view as a cost center. But if you put together a business case, you just might be surprised by the ROI of cloud call center software. Here are some economic benefits.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n70:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"CCaaS Offers a Favorable and Flexible Pricing Model\"},\"className\":\" \",\"id\":\"\"}]\n71:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eWith hosted software, you typically pay a monthly subscription fee based on the number of users or seats. This model is often cheaper than purchasing on-premises software licenses, plus there's no amortization to carry on the books. Additionally, you only pay for what you use, which is especially favorable to companies with seasonal peaks.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n72:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Increased Revenue from Higher Customer Retention and Customer Lifetime Value\"},\"className\":\" \",\"id\":\"\"}]\n73:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003e\u003ca href=\\\"https://www.niceincontact.com/call-center-resource-finder/2020-customer-experience-cx-benchmark-consumer-wave\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"Our research - open in same tab\\\"\u003eOur research\u003c/a\u003e shows that consumers are very sensitive about the quality of CX businesses provide. 84"])</script><script>self.__next_f.push([1,"% of consumers are very likely to switch brands after a bad experience. Conversely, over 80% of consumers are willing to buy more from and recommend businesses that provide exceptional customer experiences. Your new and improved call center should be able to provide experiences that increase loyalty and share of wallet. Those benefits belong in your business case.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n74:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Cost Savings Due to Higher Customer Service Agent Retention\"},\"className\":\" \",\"id\":\"\"}]\n75:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eGiving agents modern tools that make them more effective will help with engagement and satisfaction and will lead to higher retention rates. There's a very real cost to agent attrition - it costs around $12k to replace an agent. Turnover rates for SMB call centers range between 17-37%. Decreasing that rate by five or ten points can yield a substantial benefit that will improve the ROI of your new software.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n76:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Cost Savings Due to Better Agent Utilization\"},\"className\":\" \",\"id\":\"\"}]\n77:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eAgent wages are your call center's biggest expense. Factors like average handle time, first call resolution rates and agent occupancy are all part of the labor cost equation. Tools such as industry-leading workforce management software, real-time reporting, and unified agent desktops help call centers to streamline interactions, optimize staffing, and better manage labor costs. The result is a tangible cost reduction that should be factored into your business case.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n78:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Start Designing Your Ideal Small Business Call Center Software Solution\"},\"className\":\" \",\"id\":\"\"}]\n79:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtm"])</script><script>self.__next_f.push([1,"l\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eNICE CXone enables you to run your call center the way you want without the frustrating limitations of your current, outdated technology. CXone customers benefit from frequent, leading edge enhancements and can add capabilities as their businesses grow and evolve.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n7a:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eFor advice on how to plan your new contact center, download this free guide: \u003ca href=\\\"https://www.niceincontact.com/call-center-resource-finder/contact-center-software-buying-advice\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"Contact Center Software Buying Advice - open in same tab\\\"\u003eContact Center Software Buying Advice\u003c/a\u003e\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n7b:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eYou can also check out our product suite and start building your ideal solution today. 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Interactions 2025: June 16-18, 2025. 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class="active"><p class="header-nav-item-title arrowed">By Industry</p><template id="B:30"></template></li></div><script>$RC("B:1d","S:1d")</script><div hidden id="S:1e"><li class=""><p class="header-nav-item-title arrowed">By Business Initiative</p><template id="B:31"></template></li></div><script>$RC("B:1e","S:1e")</script><div hidden id="S:1f"><li class=""><p class="header-nav-item-title arrowed">Integrations & Custom Solutions</p><template id="B:32"></template></li></div><script>$RC("B:1f","S:1f")</script><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg"/><div hidden id="S:29"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">AI for Customer Experience</p><p class="header-nav-item-description">Purpose-built AI for unparalleled CX automation</p></div><div><a href="/platform/cx-ai-overview" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:33"></template><template id="B:34"></template><template id="B:35"></template></div></div></div></div><script>$RC("B:29","S:29")</script><div hidden id="S:2a"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Digital & Self Service</p><p class="header-nav-item-description">Friction-free customer experiences driven by conversational AI</p></div><div><a href="/products/digital-and-self-service" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:36"></template><template id="B:37"></template></div></div></div></div><script>$RC("B:2a","S:2a")</script><div hidden id="S:2b"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Journey Orchestration & Routing</p><p class="header-nav-item-description">Seamless customer journeys across voice and digital channels</p></div><div><a href="/products/orchestration-and-routing" class="button-large button-white">View Products</a></div></div><div class="header-nav-inner-grid"><template id="B:38"></template><template id="B:39"></template></div></div></div></div><script>$RC("B:2b","S:2b")</script><div hidden id="S:2c"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Workforce Engagement & Management</p><p class="header-nav-item-description">Robust applications to optimize the employee experience (WEM)</p></div><div><a href="/products/workforce-engagement-management" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:3a"></template><template id="B:3b"></template></div></div></div></div><script>$RC("B:2c","S:2c")</script><div hidden id="S:2d"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">CX Analytics</p><p class="header-nav-item-description">Actionable insights to continuously enhance the customer experience</p></div><div><a href="/products/cx-analytics" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:3c"></template><template id="B:3d"></template></div></div></div></div><script>$RC("B:2d","S:2d")</script><div hidden id="S:2e"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Agent Assist</p><p class="header-nav-item-description">AI-driven tools for real-time agent guidance and coaching</p></div><div><a href="/products/agent-assist" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:3e"></template><template id="B:3f"></template></div></div></div></div><script>$RC("B:2e","S:2e")</script><div hidden id="S:2f"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">Open Cloud Platform</p><p class="header-nav-item-description">Innovative cloud-native foundation to rapidly scale extraordinary CX</p></div><div><a href="/products/open-cloud-platform" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:40"></template><template id="B:41"></template><template id="B:42"></template></div></div></div></div><script>$RC("B:2f","S:2f")</script><div hidden id="S:30"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Industry</p></div></div><div class="header-nav-inner-grid"><template id="B:43"></template><template id="B:44"></template></div></div></div></div><script>$RC("B:30","S:30")</script><div hidden id="S:31"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Business Initiative</p></div></div><div class="header-nav-inner-grid"><template id="B:45"></template><template id="B:46"></template></div></div></div></div><script>$RC("B:31","S:31")</script><div hidden id="S:32"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Integrations & Custom Solutions</p></div></div><div class="header-nav-inner-grid"><template id="B:47"></template><template id="B:48"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">91% of customers recommend NICE as a preferred CCaaS vendor</p><p class="header-nav-inner-resource-description">Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.</p><p><a href="https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:32","S:32")</script><div hidden id="S:33"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autopilot"><p class="header-nav-item-title">Enlighten Autopilot</p><p class="header-nav-item-description">Elevate customer self-service with an AI-powered virtual agent</p></a></li><li><a href="/products/enlighten-copilot"><p class="header-nav-item-title">Enlighten Copilot</p><p class="header-nav-item-description">Empower agents and supervisors with powerful AI to drive productivity</p></a></li><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/enlighten-autosummary"><p class="header-nav-item-title">Enlighten AutoSummary</p><p class="header-nav-item-description">Automate notetaking with Gen AI to summarize every interaction</p></a></li></ul></div></div><script>$RC("B:33","S:33")</script><div hidden id="S:34"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/ai-routing"><p class="header-nav-item-title">Enlighten AI Routing</p><p class="header-nav-item-description">Match customers to their perfect agent for improved business results</p></a></li><li><a href="/products/enlighten-ai-complaint-management"><p class="header-nav-item-title">Enlighten AI for Complaint Management</p><p class="header-nav-item-description">Protect your organization from reputational and financial risks</p></a></li><li><a href="/products/enlighten-ai-for-sales-effectiveness"><p class="header-nav-item-title">Enlighten AI for Sales Effectiveness</p><p class="header-nav-item-description">Increase conversion rates and grow revenue with real-time analysis</p></a></li></ul></div></div><script>$RC("B:34","S:34")</script><div hidden id="S:35"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Learn from all interactions with AI that builds smart self-service</p></a></li><li><a href="/products/enlighten-ai-customer-satisfaction-csat"><p class="header-nav-item-title">Enlighten AI for Customer Satisfaction (CSAT)</p><p class="header-nav-item-description">Gain insights on agent soft-skill behaviors on every interaction</p></a></li></ul></div></div><script>$RC("B:35","S:35")</script><div hidden id="S:36"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autopilot"><p class="header-nav-item-title">Enlighten Autopilot</p><p class="header-nav-item-description">Elevate self-service experiences with an AI-powered virtual agent that guides customers</p></a></li><li><a href="/products/conversational-ai-and-chatbots"><p class="header-nav-item-title">Conversational AI & Chatbots</p><p class="header-nav-item-description">Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Meet customers with knowledge and ensure they receive the right content, wherever they are</p></a></li><li><a href="/products/proactive-conversational-ai"><p class="header-nav-item-title">Proactive Conversational AI</p><p class="header-nav-item-description">Keep customers engaged in conversation from onboarding to installation, service, and retention</p></a></li></ul></div></div><script>$RC("B:36","S:36")</script><div hidden id="S:37"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/web-and-mobile-engagement"><p class="header-nav-item-title">Web & Mobile Engagement</p><p class="header-nav-item-description">Remove friction across the digital journey by proactively delivering the right guidance at the right time</p></a></li><li><a href="/products/interactive-voice-response-ivr"><p class="header-nav-item-title">Interactive Voice Response (IVR)</p><p class="header-nav-item-description">Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service</p></a></li><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li></ul></div></div><script>$RC("B:37","S:37")</script><div hidden id="S:38"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/omnichannel-routing"><p class="header-nav-item-title">Omnichannel Routing</p><p class="header-nav-item-description">Connect customers to the ideal resource, the smart way</p></a></li><li><a href="/products/ai-routing"><p class="header-nav-item-title">Enlighten AI Routing</p><p class="header-nav-item-description">Match every customer to their perfect agent with AI that delivers personalized experiences and improves results</p></a></li></ul></div></div><script>$RC("B:38","S:38")</script><div hidden id="S:39"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/proactive-dialer"><p class="header-nav-item-title">Proactive Dialer</p><p class="header-nav-item-description">Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience</p></a></li><li><a href="/products/digital-voice-channels"><p class="header-nav-item-title">Digital & Voice Channels</p><p class="header-nav-item-description">Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout</p></a></li><li><a href="/products/social-chat-and-messaging"><p class="header-nav-item-title">Social, Chat & Messaging</p><p class="header-nav-item-description">Engage website visitors in conversations on their channel of choice</p></a></li></ul></div></div><script>$RC("B:39","S:39")</script><div hidden id="S:3a"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/workforce-management"><p class="header-nav-item-title">Workforce Management</p><p class="header-nav-item-description">Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down</p></a></li><li><a href="/products/quality-management"><p class="header-nav-item-title">Quality Management</p><p class="header-nav-item-description">Deliver better customer experiences through streamlined processes and actionable, AI-based feedback</p></a></li><li><a href="/products/performance-management"><p class="header-nav-item-title">Performance Management</p><p class="header-nav-item-description">Meet your organizational goals while engaging employees through personal coaching and gamification</p></a></li><li><a href="/products/interaction-recording-and-management"><p class="header-nav-item-title">Interaction Recording & Management</p><p class="header-nav-item-description">Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance</p></a></li></ul></div></div><script>$RC("B:3a","S:3a")</script><div hidden id="S:3b"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/supervisor-workspace"><p class="header-nav-item-title">Supervisor Workspace</p><p class="header-nav-item-description">Turbocharge supervisors to make agile decisions, streamline workflows and improve performance</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Automated Agent Augmentation</p><p class="header-nav-item-description">Automatically detect automation opportunities, and effortlessly build automation processes as needed</p></a></li><li><a href="/products/playvox"><p class="header-nav-item-title">Playvox by NICE</p><p class="header-nav-item-description">Seamlessly integrate with CRMs to efficiently manage your workforce</p></a></li></ul></div></div><script>$RC("B:3b","S:3b")</script><div hidden id="S:3c"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li></ul></div></div><script>$RC("B:3c","S:3c")</script><div hidden id="S:3d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/feedback-management"><p class="header-nav-item-title">Feedback Management</p><p class="header-nav-item-description">Discover actionable insights from omnichannel customer feedback to improve customer satisfaction</p></a></li><li><a href="/products/interaction-analytics"><p class="header-nav-item-title">Interactions Analytics</p><p class="header-nav-item-description">Analyze every interaction to understand operational trends and agent performance</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Desktop & Process Analytics</p><p class="header-nav-item-description">Understand and confidently select the processes that will contribute most to your performance success</p></a></li></ul></div></div><script>$RC("B:3d","S:3d")</script><div hidden id="S:3e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/omnichannel-agent-desktop"><p class="header-nav-item-title">Omnichannel Agent Desktop</p><p class="header-nav-item-description">A unified agent workspace provides everything agents need to handle all interactions</p></a></li><li><a href="/products/agent-assist-hub"><p class="header-nav-item-title">Agent Assist Hub</p><p class="header-nav-item-description">Easily integrate applications that help turn every one of your agents into a customer service superstar</p></a></li><li><a href="/products/real-time-interaction-guidance"><p class="header-nav-item-title">Real-Time Guidance</p><p class="header-nav-item-description">Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction</p></a></li></ul></div></div><script>$RC("B:3e","S:3e")</script><div hidden id="S:3f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autosummary"><p class="header-nav-item-title">Enlighten AutoSummary</p><p class="header-nav-item-description">Automate agent notetaking with the power of generative AI to summarize every interaction</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content</p></a></li></ul></div></div><script>$RC("B:3f","S:3f")</script><div hidden id="S:40"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/security-and-compliance"><p class="header-nav-item-title">Security & Compliance</p><p class="header-nav-item-description">Secure your data and enjoy industry-leading guaranteed uptime</p></a></li><li><a href="/products/resiliency-and-reliability"><p class="header-nav-item-title">Resiliency & Reliability</p><p class="header-nav-item-description">Keep your contact center up and running with dynamic elasticity</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li></ul></div></div><script>$RC("B:40","S:40")</script><div hidden id="S:41"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Increase value with pre-integrated applications, UCaaS and CRM adapters</p></a></li><li><a href="/products/fedramp"><p class="header-nav-item-title">FedRAMP</p><p class="header-nav-item-description">Give your government agency the tools to act smarter and respond faster</p></a></li><li><a href="/products/voice-as-a-service"><p class="header-nav-item-title">Voice as a Service (VaaS)</p><p class="header-nav-item-description">Connect agents and customers with cloud-optimized voice &amp; data services</p></a></li></ul></div></div><script>$RC("B:41","S:41")</script><div hidden id="S:42"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://www.elevateai.com"><p class="header-nav-item-title">Elevate AI</p><p class="header-nav-item-description">Improve your customer conversations with accurate STT transcription</p></a></li><li><a href="/products/multipath-to-cxone"><p class="header-nav-item-title">Multipath to CXone</p><p class="header-nav-item-description">Connect vital enterprise infrastructure to our cloud gradually and safely </p></a></li><li><a href="/products/unified-communications-as-a-service-ucaas"><p class="header-nav-item-title">Unified Communications as a Service (UCaaS)</p><p class="header-nav-item-description">Unify your contact center with the rest of the organization</p></a></li></ul></div></div><script>$RC("B:42","S:42")</script><div hidden id="S:43"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/healthcare"><p class="header-nav-item-title">Healthcare</p><p class="header-nav-item-description">Healthy patient experiences</p></a></li><li><a href="/solutions/retail"><p class="header-nav-item-title">Retail</p><p class="header-nav-item-description">Delight customers where they shop</p></a></li><li><a href="/solutions/financial-services"><p class="header-nav-item-title">Financial Services</p><p class="header-nav-item-description">Customer experiences that count</p></a></li><li><a href="/solutions/insurance"><p class="header-nav-item-title">Insurance</p><p class="header-nav-item-description">Secure policyholder experiences</p></a></li></ul></div></div><script>$RC("B:43","S:43")</script><div hidden id="S:44"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/telecommunications"><p class="header-nav-item-title">Telecom</p><p class="header-nav-item-description">CX for Telecommunications</p></a></li><li><a href="/solutions/travel-and-hospitality"><p class="header-nav-item-title">Travel & Hospitality</p><p class="header-nav-item-description">Boost traveler and guest loyalty</p></a></li><li><a href="/solutions/government"><p class="header-nav-item-title">Government</p><p class="header-nav-item-description">Elevate citizen trust</p></a></li><li><a href="/solutions/business-process-outsourcers"><p class="header-nav-item-title">BPO</p><p class="header-nav-item-description">Business Process Outsourcers</p></a></li></ul></div></div><script>$RC("B:44","S:44")</script><div hidden id="S:45"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/grow-revenues"><p class="header-nav-item-title">Grow Revenue</p><p class="header-nav-item-description">Boost conversions and win rates to accelerate growth</p></a></li><li><a href="/solutions/employee-engagement"><p class="header-nav-item-title">Engage & Empower Employees</p><p class="header-nav-item-description">Create a workplace of truly engaged employees</p></a></li><li><a href="/solutions/boost-customer-loyalty"><p class="header-nav-item-title">Boost Customer Loyalty</p><p class="header-nav-item-description">Improve customer loyalty on interactions across the journey</p></a></li><li><a href="/products/enlighten-ai"><p class="header-nav-item-title">Transform CX with AI</p><p class="header-nav-item-description">Identify behaviors that drive frictionless customer experiences</p></a></li><li><a href="/solutions/drive-digital-transformation"><p class="header-nav-item-title">Drive Digital Transformation</p><p class="header-nav-item-description">Integrate digital technology at the center of CX</p></a></li></ul></div></div><script>$RC("B:45","S:45")</script><div hidden id="S:46"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/call-center-software"><p class="header-nav-item-title">Call Center Software</p><p class="header-nav-item-description">Empower agents to provide better experiences</p></a></li><li><a href="/solutions/increase-operational-efficiency"><p class="header-nav-item-title">Increase Operational Efficiency</p><p class="header-nav-item-description">Leverage AI and automation to increase agent retention</p></a></li><li><a href="/solutions/move-to-the-cloud"><p class="header-nav-item-title">Move to the Cloud</p><p class="header-nav-item-description">Elevate experiences by moving operations to the cloud</p></a></li><li><a href="/solutions/improve-compliance"><p class="header-nav-item-title">Improve Compliance</p><p class="header-nav-item-description">Protect your consumers with pre-built compliance solutions</p></a></li><li><a href="/solutions/proactive-customer-engagement"><p class="header-nav-item-title">Proactive Customer Engagement</p><p class="header-nav-item-description">Elevate customer satisfaction with proactive conversational AI</p></a></li></ul></div></div><script>$RC("B:46","S:46")</script><div hidden id="S:47"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">CXexchange Marketplace</p><p 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