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open in same tab" href="https://www.nice.com/">Home</a></li><li><a aria-label="Company - open in same tab" href="https://www.nice.com/company">Company</a></li><li><span>Platform Uptime & Availability</span></li></ul></div></section><section class="content-section max-width-1170"><div><h2 class=" " id=""><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">Platform Uptime & Availability</mark><br></h2><p class=""><html><head></head><body><strong>Current Feature Availability by Region<sup style="box-sizing: border-box; font-size: 13.5px; line-height: 0; position: relative; vertical-align: baseline; top: -0.5em;">*</sup></strong> 🟢 Platform available 🟠 Performance issue 🔴 Service Disruption</p><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><p class=""><html><head></head><body>* System & Feature availability may not reflect customer availability. For more details see the <a rel="" href="/company/sla-guarantee" target="_blank" class="nice-link" aria-label="NICE CXone SLA statement - open in new tab">NICE CXone SLA statement</a>. Customers may view real-time performance data on the <a rel="" href="/cxone-community" target="_blank" class="nice-link" aria-label="CXone Customer Community Page - open in new tab">CXone Customer Community Page</a> (login credentials required)<br><br></body></html></p><p class=""><html><head></head><body><strong>Regional Availability by Month<sup style="box-sizing: border-box; font-size: 13.5px; line-height: 0; position: relative; vertical-align: baseline; top: -0.5em; color: rgb(16, 24, 32); font-family: BeVietnamPro, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 700; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*</sup></strong></body></html></p><div></div><p class=""><html><head></head><body>* System & Feature availability may not reflect customer availability. For more details see the <a rel="" href="/company/sla-guarantee" target="_self" class="nice-link" aria-label="NICE CXone SLA statement - open in same tab">NICE CXone SLA statement</a>. Customers may view real-time performance data on the <a href="/cxone-community" class="nice-link" rel="" target="_blank" aria-label="CXone Customer Community Page - open in new tab">CXone Customer Community Page</a> (login credentials required)</body></html></p></div></section><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-company-status-sla"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-left " id="">Incident history</h3></div></section><section class="faq-content"><div class="mx-auto w-full max-w-[991px]"><div class="faq-cards-wrapper"><template id="B:1"></template><template id="B:2"></template><template id="B:3"></template><template id="B:4"></template><template id="B:5"></template><template id="B:6"></template><template id="B:7"></template><template id="B:8"></template><template id="B:9"></template></div></div></section></div></main><template 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text-decoration-style: initial; text-decoration-color: initial;\\\"\u003eDescription: Some customers experienced intermittent latency on the CXone Platform.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003c/p\u003e\\n\"}},{\"@type\":\"Question\",\"name\":\"April 2024\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\\n\u003cp class=\\\"\\\"\u003eNo incidents reported.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003c/p\u003e\\n\"}},{\"@type\":\"Question\",\"name\":\"March 2024\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\\n\u003cp class=\\\"\\\"\u003eNo incidents reported.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003c/p\u003e\\n\"}},{\"@type\":\"Question\",\"name\":\"February 2024\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\\n\u003cp class=\\\"\\\"\u003eNo incidents reported.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003c/p\u003e\\n\"}},{\"@type\":\"Question\",\"name\":\"January 2024\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\\n\u003cp class=\\\"\\\"\u003eNo incidents reported.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003c/p\u003e\\n\"}},{\"@type\":\"Question\",\"name\":\"2023\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\\n\u003cp class=\\\"\\\"\u003e\u003cstrong\u003eDecember 2023\u003c/strong\u003e\u003c/p\u003e\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003eNo incidents reported.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003cstrong\u003eNovember 2023\u003c/strong\u003e\u003c/p\u003e\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003eNo incidents reported.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003cstrong\u003eOctober 2023\u003c/strong\u003e\u003c/p\u003e\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003eStatus: Resolved\u003cbr role=\\\"presentation\\\" data-uw-rm-sr=\\\"\\\"\u003eRegion: North America US West\u003cbr role=\\\"presentation\\\" data-uw-rm-sr=\\\"\\\"\u003eDescription: Some NICE CXone customers were unable to login in to CXone via federated Identity.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003eStatus: Resolved\u003cbr\u003eRegion: North America Canada\u003cbr\u003eDescription: Some NICE CXone customers reported that CXone Dashboards were not loading.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003cstrong\u003eSeptember 2023\u003c/strong\u003e\u003c/p\u003e\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003eStatus: Resolved\u003cbr role=\\\"presentation\\\" data-uw-rm-sr=\\\"\\\"\u003eRegion: Europe\u003cbr role=\\\"presentation\\\" data-uw-rm-sr=\\\"\\\"\u003eDescription: Some NICE CXone customers reported accessibility issues with the CXone MAX Agent application via CXone Admin.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003eStatus: Resolved\u003cbr\u003eRegion: Australia\u003cbr\u003eDescription: Some NICE CXone customers experienced degraded audio quality on their calls where agents heard choppy or crackling noises.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003cstrong\u003eAugust 2023\u003c/strong\u003e\u003c/p\u003e\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003eNo incidents reported.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003cstrong\u003eJuly 2023\u003c/strong\u003e\u003c/p\u003e\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003eStatus: Resolved\u003cbr role=\\\"presentation\\\" data-uw-rm-sr=\\\"\\\"\u003eRegion: North America US West\u003cbr role=\\\"presentation\\\" data-uw-rm-sr=\\\"\\\"\u003eDescription: Some customers experienced the Playback feauture being unavailable for recorded calls.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003eStatus: Resolved\u003cbr\u003eRegion: Australia\u003cbr\u003eDescription: Some customers experienced intermittent issues with outbound calls. 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class=\\\"\\\"\u003e\u003cbr\u003e\u003cstrong\u003eFebruary 2023\u003c/strong\u003e\u003c/p\u003e\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003eNo incidents reported.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003cstrong\u003eJanuary 2023\u003c/strong\u003e\u003c/p\u003e\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003eNo incidents reported.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003c/p\u003e\\n\"}},{\"@type\":\"Question\",\"name\":\"2022\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\\n\u003cp class=\\\"\\\"\u003e\u003cstrong\u003eDecember 2022\u003c/strong\u003e\u003c/p\u003e\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003eNo incidents reported.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003e\u003cbr\u003e\u003cstrong\u003eNovember 2022\u003c/strong\u003e\u003c/p\u003e\\n\\n\\n\\n\u003cp class=\\\"\\\"\u003eNo incidents reported.\u003c/p\u003e\\n\\n\\n\\n\\n\\n\\n\\n\u003cp 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data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America Canada\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eSouth America\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUnited Kingdom\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eEurope\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eAustralia\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJapan\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e28:[\"$\",\"$L43\",null,{\"content\":\"$45\",\"styles\":{}}]\n46:T441,\u003cfigure class=\"wp-block-table md:hidden skin-blue-head\"\u003e\u003ctable class=\"has-fixed-layout\"\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eCxone WFM\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003e\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eNorth America Azure/US\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America Fedramp/US East\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America US West\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America Canada\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eSouth America\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUnited Kingdom\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eEurope\u003c/td\u003e\u003ctd class=\"has-t"])</script><script>self.__next_f.push([1,"ext-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eAustralia\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJapan\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e29:[\"$\",\"$L43\",null,{\"content\":\"$46\",\"styles\":{}}]\n47:T450,\u003cfigure class=\"wp-block-table md:hidden skin-blue-head\"\u003e\u003ctable class=\"has-fixed-layout\"\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eCxone Quality Management\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003e\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eNorth America Azure/US\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America Fedramp/US East\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America US West\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America Canada\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eSouth America\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUnited Kingdom\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eEurope\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eAustralia\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJapan\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e2a:[\"$\",\"$L43\",null,{\"content\":\"$47\",\"styles\":{}}]\n48:T444,\u003cfigure class=\"wp-block-table md:hidden skin-blue-head\"\u003e\u003ctable class=\"has-fixed-layout\"\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eCxone Dialer\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003e\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eNorth America Azure/US\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America Fedramp/US East\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America US West\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America Canada\u003c/td\u003e\u003ctd class=\"has-text-align-"])</script><script>self.__next_f.push([1,"center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eSouth America\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUnited Kingdom\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eEurope\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eAustralia\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJapan\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e2b:[\"$\",\"$L43\",null,{\"content\":\"$48\",\"styles\":{}}]\n49:T447,\u003cfigure class=\"wp-block-table md:hidden skin-blue-head\"\u003e\u003ctable class=\"has-fixed-layout\"\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eCxone Analytics\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003e\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eNorth America Azure/US\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America Fedramp/US East\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America US West\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America Canada\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eSouth America\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUnited Kingdom\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eEurope\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eAustralia\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJapan\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e2c:[\"$\",\"$L43\",null,{\"content\":\"$49\",\"styles\":{}}]\n4a:T451,\u003cfigure class=\"wp-block-table md:hidden skin-blue-head\"\u003e\u003ctable class=\"has-fixed-layout\"\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eCxone Feedback Management\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003e\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eNorth America Azure/US\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003c"])</script><script>self.__next_f.push([1,"tr\u003e\u003ctd\u003eNorth America Fedramp/US East\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America US West\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America Canada\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eSouth America\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUnited Kingdom\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eEurope\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eAustralia\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJapan\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e2d:[\"$\",\"$L43\",null,{\"content\":\"$4a\",\"styles\":{}}]\n4b:T446,\u003cfigure class=\"wp-block-table md:hidden skin-blue-head\"\u003e\u003ctable class=\"has-fixed-layout\"\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eVoice Services\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003e\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eNorth America Azure/US\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America Fedramp/US East\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America US West\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNorth America Canada\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eSouth America\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUnited Kingdom\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eEurope\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eAustralia\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJapan\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e🟢\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e2e:[\"$\",\"$L43\",null,{\"content\":\"$4b\",\"styles\":{}}]\n2f:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\""])</script><script>self.__next_f.push([1,"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003e* System \u0026amp; Feature availability may not reflect customer availability. For more details see the\u0026nbsp;\u003ca rel=\\\"\\\" href=\\\"/company/sla-guarantee\\\" target=\\\"_blank\\\" class=\\\"nice-link\\\" aria-label=\\\"NICE CXone SLA statement - open in new tab\\\"\u003eNICE CXone SLA statement\u003c/a\u003e. Customers may view real-time performance data on the\u0026nbsp;\u003ca rel=\\\"\\\" href=\\\"/cxone-community\\\" target=\\\"_blank\\\" class=\\\"nice-link\\\" aria-label=\\\"CXone Customer Community Page - open in new tab\\\"\u003eCXone Customer Community Page\u003c/a\u003e\u0026nbsp;(login credentials required)\u003cbr\u003e\u003cbr\u003e\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n30:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003e\u003cstrong\u003eRegional Availability by Month\u003csup style=\\\"box-sizing: border-box; font-size: 13.5px; line-height: 0; position: relative; vertical-align: baseline; top: -0.5em; color: rgb(16, 24, 32); font-family: BeVietnamPro, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 700; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\\\"\u003e*\u003c/sup\u003e\u003c/strong\u003e\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n4c:T4b8d,"])</script><script>self.__next_f.push([1,"\u003cfigure class=\"wp-block-table skin-blue-head\"\u003e\u003ctable class=\"has-fixed-layout\"\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003e\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003eNorth America\u003cbr\u003e Azure/US\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003eNorth America\u003cbr\u003e Fedramp/\u003cbr\u003eUS East\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003eNorth America\u003cbr\u003e US West\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003eNorth America\u003cbr\u003e Canada\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003eSouth America\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003eUnited Kingdom\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003eEurope\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003eAustralia\u003c/th\u003e\u003cth class=\"has-text-align-center\" data-align=\"center\"\u003eJapan\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eJuly 2024\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJune 2024\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.99%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eMay 2024\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.85%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.99%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eApril 2024\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.99%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eMarch 2024\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.98%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eFebruary 2024\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.99%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJanuary 2024\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.99%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.99%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eDecember 2023\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.99%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.97%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNovember 2023\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eOctober 2023\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.9%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.9%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eSeptember 2023\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.9%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.9%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eAugust 2023\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJuly 2023\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.99%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.97%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJune 2023\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eMay 2023\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eApril 2023\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eMarch 2023\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eFebruary 2023\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJanuary 2023\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eDecember 2022\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNovember 2022\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eOctober 2022\u003c/td\u003e\u003ctd 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data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eAugust 2022\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.99%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJuly 2022\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e99.97%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eJune 2022\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eMay 2022\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eApril 2022\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eMarch 2022\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003ctd class=\"has-text-align-center\" data-align=\"center\"\u003e100%\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eFebruary 2022\u003c/td\u003e\u003ctd 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hidden id="S:6"><div class="faq-card"><button>February 2024</button><div class="faq-card-inner" style="visibility:hidden"><template id="B:19"></template><template id="B:1a"></template><template id="B:1b"></template></div></div></div><script>$RC("B:6","S:6")</script><div hidden id="S:7"><div class="faq-card"><button>January 2024</button><div class="faq-card-inner" style="visibility:hidden"><template id="B:1c"></template><template id="B:1d"></template><template id="B:1e"></template></div></div></div><script>$RC("B:7","S:7")</script><div hidden id="S:8"><div class="faq-card"><button>2023</button><div class="faq-card-inner" style="visibility:hidden"><template id="B:1f"></template><template id="B:20"></template><template id="B:21"></template><template id="B:22"></template><template id="B:23"></template><template id="B:24"></template><template id="B:25"></template><template id="B:26"></template><template id="B:27"></template><template id="B:28"></template><template id="B:29"></template><template id="B:2a"></template><template id="B:2b"></template><template id="B:2c"></template><template id="B:2d"></template><template id="B:2e"></template><template id="B:2f"></template><template id="B:30"></template><template id="B:31"></template><template id="B:32"></template><template id="B:33"></template><template id="B:34"></template><template id="B:35"></template><template id="B:36"></template><template id="B:37"></template><template id="B:38"></template><template id="B:39"></template><template id="B:3a"></template><template id="B:3b"></template><template id="B:3c"></template><template id="B:3d"></template><template id="B:3e"></template><template id="B:3f"></template><template id="B:40"></template><template id="B:41"></template><template id="B:42"></template><template id="B:43"></template><template id="B:44"></template><template id="B:45"></template><template id="B:46"></template><template id="B:47"></template><template id="B:48"></template><template id="B:49"></template></div></div></div><script>$RC("B:8","S:8")</script><div hidden id="S:9"><div class="faq-card"><button>2022</button><div class="faq-card-inner" style="visibility:hidden"><template id="B:4a"></template><template id="B:4b"></template><template id="B:4c"></template><template id="B:4d"></template><template id="B:4e"></template><template id="B:4f"></template><template id="B:50"></template><template id="B:51"></template><template id="B:52"></template><template id="B:53"></template><template id="B:54"></template><template id="B:55"></template><template id="B:56"></template><template id="B:57"></template><template id="B:58"></template><template id="B:59"></template><template id="B:5a"></template><template id="B:5b"></template><template id="B:5c"></template><template id="B:5d"></template><template id="B:5e"></template><template id="B:5f"></template><template id="B:60"></template><template id="B:61"></template><template id="B:62"></template><template id="B:63"></template><template id="B:64"></template><template id="B:65"></template><template id="B:66"></template><template id="B:67"></template><template id="B:68"></template><template id="B:69"></template><template id="B:6a"></template><template id="B:6b"></template><template id="B:6c"></template><template id="B:6d"></template><template id="B:6e"></template></div></div></div><script>$RC("B:9","S:9")</script><div hidden id="S:0"><nav><ul class="header-nav-main"><li class="header-nav-head"><a class="header-nav-logo" title="NICE - AI Customer Service Automation Solutions" href="/"><img alt="NICE - AI Customer Service Automation Solutions" loading="lazy" width="398" height="158" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fnice-web-logo.webp&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fnice-web-logo.webp&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fnice-web-logo.webp&w=828&q=80"/></a><a class="header-nav-close" href="#" title="Close">×</a></li><template id="B:6f"></template><template id="B:70"></template><template id="B:71"></template><template id="B:72"></template><template id="B:73"></template><template id="B:74"></template></ul></nav></div><script>$RC("B:0","S:0")</script><div hidden id="S:a"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:a","S:a")</script><div hidden id="S:b"><hr/></div><script>$RC("B:b","S:b")</script><div hidden id="S:c"><p class=""><html><head></head><body><br></body></html></p></div><script>$RC("B:c","S:c")</script><div hidden id="S:d"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:d","S:d")</script><div hidden id="S:e"><hr/></div><script>$RC("B:e","S:e")</script><div hidden id="S:f"><p class=""><html><head></head><body><br></body></html></p></div><script>$RC("B:f","S:f")</script><div hidden id="S:10"><p class=""><html><head></head><body>Status: Resolved<br role="presentation" data-uw-rm-sr="" style="box-sizing: border-box; color: rgb(16, 24, 32); font-family: BeVietnamPro, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Region: North America Canada<br role="presentation" data-uw-rm-sr="" style="box-sizing: border-box; color: rgb(16, 24, 32); font-family: BeVietnamPro, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Description: Some customers experienced intermittent latency on the CXone Platform.</body></html></p></div><script>$RC("B:10","S:10")</script><div hidden id="S:11"><hr/></div><script>$RC("B:11","S:11")</script><div hidden id="S:12"><p class=""><html><head></head><body><br></body></html></p></div><script>$RC("B:12","S:12")</script><div hidden id="S:13"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:13","S:13")</script><div hidden id="S:14"><hr/></div><script>$RC("B:14","S:14")</script><div hidden id="S:15"><p class=""><html><head></head><body><br></body></html></p></div><script>$RC("B:15","S:15")</script><div hidden id="S:16"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:16","S:16")</script><div hidden id="S:17"><hr/></div><script>$RC("B:17","S:17")</script><div hidden id="S:18"><p class=""><html><head></head><body><br></body></html></p></div><script>$RC("B:18","S:18")</script><div hidden id="S:19"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:19","S:19")</script><div hidden id="S:1a"><hr/></div><script>$RC("B:1a","S:1a")</script><div hidden id="S:1b"><p class=""><html><head></head><body><br></body></html></p></div><script>$RC("B:1b","S:1b")</script><div hidden id="S:1c"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:1c","S:1c")</script><div hidden id="S:1d"><hr/></div><script>$RC("B:1d","S:1d")</script><div hidden id="S:1e"><p class=""><html><head></head><body><br></body></html></p></div><script>$RC("B:1e","S:1e")</script><div hidden id="S:1f"><p class=""><html><head></head><body><strong>December 2023</strong></body></html></p></div><script>$RC("B:1f","S:1f")</script><div hidden id="S:20"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:20","S:20")</script><div hidden id="S:21"><hr/></div><script>$RC("B:21","S:21")</script><div hidden id="S:22"><p class=""><html><head></head><body><br><strong>November 2023</strong></body></html></p></div><script>$RC("B:22","S:22")</script><div hidden id="S:23"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:23","S:23")</script><div hidden id="S:24"><hr/></div><script>$RC("B:24","S:24")</script><div hidden id="S:25"><p class=""><html><head></head><body><br><strong>October 2023</strong></body></html></p></div><script>$RC("B:25","S:25")</script><div hidden id="S:26"><p class=""><html><head></head><body>Status: Resolved<br role="presentation" data-uw-rm-sr="">Region: North America US West<br role="presentation" data-uw-rm-sr="">Description: Some NICE CXone customers were unable to login in to CXone via federated Identity.</body></html></p></div><script>$RC("B:26","S:26")</script><div hidden id="S:27"><hr/></div><script>$RC("B:27","S:27")</script><div hidden id="S:28"><p class=""><html><head></head><body><br>Status: Resolved<br>Region: North America Canada<br>Description: Some NICE CXone customers reported that CXone Dashboards were not loading.</body></html></p></div><script>$RC("B:28","S:28")</script><div hidden id="S:29"><hr/></div><script>$RC("B:29","S:29")</script><div hidden id="S:2a"><p class=""><html><head></head><body><br><strong>September 2023</strong></body></html></p></div><script>$RC("B:2a","S:2a")</script><div hidden id="S:2b"><p class=""><html><head></head><body>Status: Resolved<br role="presentation" data-uw-rm-sr="">Region: Europe<br role="presentation" data-uw-rm-sr="">Description: Some NICE CXone customers reported accessibility issues with the CXone MAX Agent application via CXone Admin.</body></html></p></div><script>$RC("B:2b","S:2b")</script><div hidden id="S:2c"><hr/></div><script>$RC("B:2c","S:2c")</script><div hidden id="S:2d"><p class=""><html><head></head><body><br>Status: Resolved<br>Region: Australia<br>Description: Some NICE CXone customers experienced degraded audio quality on their calls where agents heard choppy or crackling noises.</body></html></p></div><script>$RC("B:2d","S:2d")</script><div hidden id="S:2e"><hr/></div><script>$RC("B:2e","S:2e")</script><div hidden id="S:2f"><p class=""><html><head></head><body><br><strong>August 2023</strong></body></html></p></div><script>$RC("B:2f","S:2f")</script><div hidden id="S:30"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:30","S:30")</script><div hidden id="S:31"><hr/></div><script>$RC("B:31","S:31")</script><div hidden id="S:32"><p class=""><html><head></head><body><br><strong>July 2023</strong></body></html></p></div><script>$RC("B:32","S:32")</script><div hidden id="S:33"><p class=""><html><head></head><body>Status: Resolved<br role="presentation" data-uw-rm-sr="">Region: North America US West<br role="presentation" data-uw-rm-sr="">Description: Some customers experienced the Playback feauture being unavailable for recorded calls.</body></html></p></div><script>$RC("B:33","S:33")</script><div hidden id="S:34"><hr/></div><script>$RC("B:34","S:34")</script><div hidden id="S:35"><p class=""><html><head></head><body><br>Status: Resolved<br>Region: Australia<br>Description: Some customers experienced intermittent issues with outbound calls. Customers may have received an error message when attempting to connect and/or experienced call refusals.</body></html></p></div><script>$RC("B:35","S:35")</script><div hidden id="S:36"><hr/></div><script>$RC("B:36","S:36")</script><div hidden id="S:37"><p class=""><html><head></head><body><br><strong>June 2023</strong></body></html></p></div><script>$RC("B:37","S:37")</script><div hidden id="S:38"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:38","S:38")</script><div hidden id="S:39"><hr/></div><script>$RC("B:39","S:39")</script><div hidden id="S:3a"><p class=""><html><head></head><body><br><strong>May 2023</strong></body></html></p></div><script>$RC("B:3a","S:3a")</script><div hidden id="S:3b"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:3b","S:3b")</script><div hidden id="S:3c"><hr/></div><script>$RC("B:3c","S:3c")</script><div hidden id="S:3d"><p class=""><html><head></head><body><br><strong>April 2023</strong></body></html></p></div><script>$RC("B:3d","S:3d")</script><div hidden id="S:3e"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:3e","S:3e")</script><div hidden id="S:3f"><hr/></div><script>$RC("B:3f","S:3f")</script><div hidden id="S:40"><p class=""><html><head></head><body><br><strong>March 2023</strong></body></html></p></div><script>$RC("B:40","S:40")</script><div hidden id="S:41"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:41","S:41")</script><div hidden id="S:42"><hr/></div><script>$RC("B:42","S:42")</script><div hidden id="S:43"><p class=""><html><head></head><body><br><strong>February 2023</strong></body></html></p></div><script>$RC("B:43","S:43")</script><div hidden id="S:44"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:44","S:44")</script><div hidden id="S:45"><hr/></div><script>$RC("B:45","S:45")</script><div hidden id="S:46"><p class=""><html><head></head><body><br><strong>January 2023</strong></body></html></p></div><script>$RC("B:46","S:46")</script><div hidden id="S:47"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:47","S:47")</script><div hidden id="S:48"><hr/></div><script>$RC("B:48","S:48")</script><div hidden id="S:49"><p class=""><html><head></head><body><br></body></html></p></div><script>$RC("B:49","S:49")</script><div hidden id="S:4a"><p class=""><html><head></head><body><strong>December 2022</strong></body></html></p></div><script>$RC("B:4a","S:4a")</script><div hidden id="S:4b"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:4b","S:4b")</script><div hidden id="S:4c"><hr/></div><script>$RC("B:4c","S:4c")</script><div hidden id="S:4d"><p class=""><html><head></head><body><br><strong>November 2022</strong></body></html></p></div><script>$RC("B:4d","S:4d")</script><div hidden id="S:4e"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:4e","S:4e")</script><div hidden id="S:4f"><hr/></div><script>$RC("B:4f","S:4f")</script><div hidden id="S:50"><p class=""><html><head></head><body><br><strong>October 2022</strong></body></html></p></div><script>$RC("B:50","S:50")</script><div hidden id="S:51"><p class=""><html><head></head><body>Status: Resolved<br role="presentation" data-uw-rm-sr="">Region: North America US West<br role="presentation" data-uw-rm-sr="">Description: Some customers experienced the Playback feauture being unavailable for recorded calls.</body></html></p></div><script>$RC("B:51","S:51")</script><div hidden id="S:52"><hr/></div><script>$RC("B:52","S:52")</script><div hidden id="S:53"><p class=""><html><head></head><body><br><strong>September 2022</strong></body></html></p></div><script>$RC("B:53","S:53")</script><div hidden id="S:54"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:54","S:54")</script><div hidden id="S:55"><hr/></div><script>$RC("B:55","S:55")</script><div hidden id="S:56"><p class=""><html><head></head><body><br><strong>August 2022</strong></body></html></p></div><script>$RC("B:56","S:56")</script><div hidden id="S:57"><p class=""><html><head></head><body>Status: Resolved<br role="presentation" data-uw-rm-sr="">Region: North America Canada<br role="presentation" data-uw-rm-sr="">Description: Some customers experienced intermittent latency on the CXone Platform</body></html></p></div><script>$RC("B:57","S:57")</script><div hidden id="S:58"><hr/></div><script>$RC("B:58","S:58")</script><div hidden id="S:59"><p class=""><html><head></head><body><br><strong>July 2022</strong></body></html></p></div><script>$RC("B:59","S:59")</script><div hidden id="S:5a"><p class=""><html><head></head><body>Status: Resolved<br role="presentation" data-uw-rm-sr="">Region: Europe<br role="presentation" data-uw-rm-sr="">Description: Some Customers experienced intermittent errors when running specific reports.</body></html></p></div><script>$RC("B:5a","S:5a")</script><div hidden id="S:5b"><hr/></div><script>$RC("B:5b","S:5b")</script><div hidden id="S:5c"><p class=""><html><head></head><body><br><strong>June 2022</strong></body></html></p></div><script>$RC("B:5c","S:5c")</script><div hidden id="S:5d"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:5d","S:5d")</script><div hidden id="S:5e"><hr/></div><script>$RC("B:5e","S:5e")</script><div hidden id="S:5f"><p class=""><html><head></head><body><br><strong>May 2022</strong></body></html></p></div><script>$RC("B:5f","S:5f")</script><div hidden id="S:60"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:60","S:60")</script><div hidden id="S:61"><hr/></div><script>$RC("B:61","S:61")</script><div hidden id="S:62"><p class=""><html><head></head><body><br><strong>April 2022</strong></body></html></p></div><script>$RC("B:62","S:62")</script><div hidden id="S:63"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:63","S:63")</script><div hidden id="S:64"><hr/></div><script>$RC("B:64","S:64")</script><div hidden id="S:65"><p class=""><html><head></head><body><br><strong>March 2022</strong></body></html></p></div><script>$RC("B:65","S:65")</script><div hidden id="S:66"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:66","S:66")</script><div hidden id="S:67"><hr/></div><script>$RC("B:67","S:67")</script><div hidden id="S:68"><p class=""><html><head></head><body><br><strong>February 2022</strong></body></html></p></div><script>$RC("B:68","S:68")</script><div hidden id="S:69"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:69","S:69")</script><div hidden id="S:6a"><hr/></div><script>$RC("B:6a","S:6a")</script><div hidden id="S:6b"><p class=""><html><head></head><body><br><strong>January 2022</strong></body></html></p></div><script>$RC("B:6b","S:6b")</script><div hidden id="S:6c"><p class=""><html><head></head><body>No incidents reported.</body></html></p></div><script>$RC("B:6c","S:6c")</script><div hidden id="S:6d"><hr/></div><script>$RC("B:6d","S:6d")</script><div hidden id="S:6e"><p class=""><html><head></head><body><br></body></html></p></div><script>$RC("B:6e","S:6e")</script><div hidden id="S:6f"><li class="header-nav-dropdown"><a href="/platform" data-text="Platform">Platform</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:75"></template></div></div></li></div><script>$RC("B:6f","S:6f")</script><div hidden id="S:70"><li class="header-nav-dropdown"><a href="/products" data-text="Products">Products</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:76"></template></div></div></li></div><script>$RC("B:70","S:70")</script><div hidden id="S:71"><li class="header-nav-dropdown"><a href="/solutions" data-text="Solutions">Solutions</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:77"></template></div></div></li></div><script>$RC("B:71","S:71")</script><div hidden id="S:72"><li class="header-nav-dropdown"><a href="/services" data-text="Services">Services</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:78"></template></div></div></li></div><script>$RC("B:72","S:72")</script><div hidden id="S:73"><li class="header-nav-dropdown"><a href="/resources" data-text="Resources">Resources</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:79"></template></div></div></li></div><script>$RC("B:73","S:73")</script><div hidden id="S:74"><li class="header-nav-dropdown"><a href="/company/about-us" data-text="Company">Company</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:7a"></template></div></div></li></div><script>$RC("B:74","S:74")</script><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/News-and-events-thumbnail-877x364-2.jpg"/><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/Gartner-MQ-2024-News-877x364-2.jpg"/><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg"/><div hidden id="S:75"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><template id="B:7b"></template><template id="B:7c"></template><template id="B:7d"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/News-and-events-thumbnail-877x364-2.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Achieve it all with CXone Mpower.</p><p class="header-nav-inner-resource-description">Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.</p><p><a href="/cxone-mpower" class="blue-arrow-link">Learn more</a></p></div></div></div><script>$RC("B:75","S:75")</script><div hidden id="S:76"><div class="header-nav-promo"><ul><template id="B:7e"></template><template id="B:7f"></template><template id="B:80"></template><template id="B:81"></template><template id="B:82"></template><template id="B:83"></template><template id="B:84"></template></ul></div></div><script>$RC("B:76","S:76")</script><div hidden id="S:77"><div class="header-nav-promo"><ul><template id="B:85"></template><template id="B:86"></template><template id="B:87"></template></ul></div></div><script>$RC("B:77","S:77")</script><div hidden id="S:78"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><template id="B:88"></template><template id="B:89"></template><template id="B:8a"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gartner-MQ-2024-News-877x364-2.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Make the smartest buying decision with the latest Gartner analysis</p><p class="header-nav-inner-resource-description">NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.</p><p><a href="https://get.nice.com/gartnermq2024" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:78","S:78")</script><div hidden id="S:79"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><template id="B:8b"></template><template id="B:8c"></template><template id="B:8d"></template></div></div></div></div><script>$RC("B:79","S:79")</script><div hidden id="S:7a"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><template id="B:8e"></template><template id="B:8f"></template><template id="B:90"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Join us at the Largest CX Event of the Year!</p><p class="header-nav-inner-resource-description">Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas</p><p><a href="https://www.nice.com/websites/interactions/" class="blue-arrow-link">Register now</a></p></div></div></div><script>$RC("B:7a","S:7a")</script><div hidden id="S:7b"><div><p class="header-nav-inner-col-title">CXone Mpower Platform</p><ul><li><a href="/platform/workflows"><p class="header-nav-item-title">Workflows</p><p class="header-nav-item-description">Automate every service workflow</p></a></li><li><a href="/platform/agents"><p class="header-nav-item-title">Agents</p><p class="header-nav-item-description">Maximize agent performance</p></a></li><li><a href="/platform/knowledge"><p class="header-nav-item-title">Knowledge</p><p class="header-nav-item-description">Centralize data and knowledge</p></a></li></ul></div></div><script>$RC("B:7b","S:7b")</script><div hidden id="S:7c"><div><p class="header-nav-inner-col-title">Customer Service Automation</p><ul><li><a href="/platform/platform-overview"><p class="header-nav-item-title">Platform Overview</p><p class="header-nav-item-description">Complete AI platform for customer service automation</p></a></li><li><a href="/company/trust-center"><p class="header-nav-item-title">Trust & Compliance</p><p class="header-nav-item-description">Ensure secure, reliable, and compliant customer service operations</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li></ul></div></div><script>$RC("B:7c","S:7c")</script><div hidden id="S:7d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Integrations & Hubs</p><p class="header-nav-item-description">Seamlessly connect your business systems</p></a></li><li><a href="https://developer.niceincontact.com"><p class="header-nav-item-title">Developer Portal</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/clubs"><p class="header-nav-item-title">User Communities</p><p class="header-nav-item-description">Collaborate, learn, and share best practices for customer service excellence</p></a></li></ul></div></div><script>$RC("B:7d","S:7d")</script><div hidden id="S:88"><div><p class="header-nav-inner-col-title">Professional Services</p><ul><li><a href="/services/professional-services"><p class="header-nav-item-title">Professional Services</p><p class="header-nav-item-description">Industry-leading expertise, tools and know-how</p></a></li><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">Implementation Partners</p><p class="header-nav-item-description">NICE-certified implementation partners</p></a></li><li><a href="/services/business-consulting"><p class="header-nav-item-title">Business Consulting</p><p class="header-nav-item-description">Your partner for successful transformation</p></a></li></ul></div></div><script>$RC("B:88","S:88")</script><div hidden id="S:89"><div><p class="header-nav-inner-col-title">Training</p><ul><li><a href="/resources/call-center-training"><p class="header-nav-item-title">Self-Led Training</p><p class="header-nav-item-description">Professionally developed training courses</p></a></li><li><a href="/services/training-and-education"><p class="header-nav-item-title">Contact Center Training</p><p class="header-nav-item-description">Tailored education delivered by CX experts</p></a></li></ul></div></div><script>$RC("B:89","S:89")</script><div hidden id="S:8a"><div><p class="header-nav-inner-col-title">Support & Assistance</p><ul><li><a href="/services/customer-support"><p class="header-nav-item-title">Customer Support</p><p class="header-nav-item-description">Global support you can depend on</p></a></li></ul></div></div><script>$RC("B:8a","S:8a")</script><div hidden id="S:8b"><div><p class="header-nav-inner-col-title">Knowledge Base</p><ul><li><a href="/resources"><p class="header-nav-item-title">All Resources</p><p class="header-nav-item-description">Whitepapers, datasheets, demos and more</p></a></li><li><a href="/resources/analyst-perspectives"><p class="header-nav-item-title">Analyst Perspectives</p><p class="header-nav-item-description">Contact center reports from third party analysis</p></a></li><li><a href="/glossary"><p class="header-nav-item-title">Terms Glossary</p><p class="header-nav-item-description">Detailed descriptions of industry-related terms</p></a></li><li><a href="/faq"><p class="header-nav-item-title">FAQs</p><p class="header-nav-item-description">Contact center focused frequently asked questions</p></a></li><li><a href="/info"><p class="header-nav-item-title">Guides</p><p class="header-nav-item-description">Expert insights for superior CX</p></a></li></ul></div></div><script>$RC("B:8b","S:8b")</script><div hidden id="S:8c"><div><p class="header-nav-inner-col-title">Learning & Insights</p><ul><li><a href="/on-demand-webinars"><p class="header-nav-item-title">On-Demand Webinars</p><p class="header-nav-item-description">Browse our extensive webinar catalog</p></a></li><li><a href="/interactive-product-tours"><p class="header-nav-item-title">Interactive Product Tours</p><p class="header-nav-item-description">Explore the complete platform with our self-guided demos</p></a></li><li><a href="/blog"><p class="header-nav-item-title">Blog</p><p class="header-nav-item-description">CX industry guidance by contact center experts</p></a></li><li><a href="/resources/why-nice-the-room-where-it-happened-video-series"><p class="header-nav-item-title">Why NICE? Video Series</p><p class="header-nav-item-description">Step Inside The Room Where It Happened to see CX AI in action</p></a></li></ul></div></div><script>$RC("B:8c","S:8c")</script><div hidden id="S:8d"><div><p class="header-nav-inner-col-title">Community</p><ul><li><a href="/events"><p class="header-nav-item-title">Events</p><p class="header-nav-item-description">Upcoming events and webinars</p></a></li><li><a href="/customer-stories"><p class="header-nav-item-title">Customer Stories</p><p class="header-nav-item-description">Our customer's success is paramount. Read case studies about real CX transformation</p></a></li><li><a href="/clubs"><p class="header-nav-item-title">NICE Clubs</p><p class="header-nav-item-description">Collaborate, learn, and share best practices for customer service excellence</p></a></li></ul></div></div><script>$RC("B:8d","S:8d")</script><div hidden id="S:8e"><div><p class="header-nav-inner-col-title">Company</p><ul><li><a href="/company/about-us"><p class="header-nav-item-title">About Us</p><p class="header-nav-item-description">Powering seamless cloud experiences</p></a></li><li><a href="/company/investors"><p class="header-nav-item-title">Investors</p><p class="header-nav-item-description">Investors relations, reports and filings</p></a></li><li><a href="/company/global-locations"><p class="header-nav-item-title">Global Offices</p><p class="header-nav-item-description">Interactive map of locations worldwide</p></a></li><li><a href="/careers"><p class="header-nav-item-title">Careers</p><p class="header-nav-item-description">View job openings and learn about our culture</p></a></li><li><a href="/company/market-leadership"><p class="header-nav-item-title">NICE Leadership</p><p class="header-nav-item-description">Meet our global leadership and executive team</p></a></li></ul></div></div><script>$RC("B:8e","S:8e")</script><div hidden id="S:8f"><div><p class="header-nav-inner-col-title">News & Media</p><ul><li><a href="/events"><p class="header-nav-item-title">Events</p><p class="header-nav-item-description">Upcoming events and webinars</p></a></li><li><a href="/press-releases"><p class="header-nav-item-title">Press Releases</p><p class="header-nav-item-description">Find the latest updates from NICE</p></a></li><li><a href="/company/media-center"><p class="header-nav-item-title">Media Center</p><p class="header-nav-item-description">Media contacts and resources</p></a></li></ul></div></div><script>$RC("B:8f","S:8f")</script><div hidden id="S:90"><div><p class="header-nav-inner-col-title">Corporate Governance</p><ul><li><a href="/company/trust-center"><p class="header-nav-item-title">NICE Trust Center</p><p class="header-nav-item-description">Securing your trust with every interaction</p></a></li><li><a href="/company/market-leadership"><p class="header-nav-item-title">Market Leadership</p><p class="header-nav-item-description">Discover why NICE is the market leader</p></a></li><li><a href="/company/corporate-responsibility"><p class="header-nav-item-title">Corporate Responsibility</p><p class="header-nav-item-description">In a world where you can be anything, be NICE</p></a></li></ul></div></div><script>$RC("B:90","S:90")</script><div hidden id="S:7e"><li class="active"><p class="header-nav-item-title arrowed">AI for Customer Experience</p><template id="B:91"></template></li></div><script>$RC("B:7e","S:7e")</script><div hidden id="S:7f"><li class=""><p class="header-nav-item-title arrowed">Digital & Self Service</p><template id="B:92"></template></li></div><script>$RC("B:7f","S:7f")</script><div hidden id="S:80"><li class=""><p class="header-nav-item-title arrowed">Journey Orchestration & Routing</p><template id="B:93"></template></li></div><script>$RC("B:80","S:80")</script><div hidden id="S:81"><li class=""><p class="header-nav-item-title arrowed">Workforce Engagement & Management</p><template id="B:94"></template></li></div><script>$RC("B:81","S:81")</script><div hidden id="S:82"><li class=""><p class="header-nav-item-title arrowed">CX Analytics</p><template id="B:95"></template></li></div><script>$RC("B:82","S:82")</script><div hidden id="S:83"><li class=""><p class="header-nav-item-title arrowed">Agent Assist</p><template id="B:96"></template></li></div><script>$RC("B:83","S:83")</script><div hidden id="S:84"><li class=""><p class="header-nav-item-title arrowed">Open Cloud Platform</p><template id="B:97"></template></li></div><script>$RC("B:84","S:84")</script><div hidden id="S:85"><li class="active"><p class="header-nav-item-title arrowed">By Industry</p><template id="B:98"></template></li></div><script>$RC("B:85","S:85")</script><div hidden id="S:86"><li class=""><p class="header-nav-item-title arrowed">By Business Initiative</p><template id="B:99"></template></li></div><script>$RC("B:86","S:86")</script><div hidden id="S:87"><li class=""><p class="header-nav-item-title arrowed">Integrations & Custom Solutions</p><template id="B:9a"></template></li></div><script>$RC("B:87","S:87")</script><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg"/><div hidden id="S:91"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">AI for Customer Experience</p><p class="header-nav-item-description">Purpose-built AI for unparalleled CX automation</p></div><div><a href="/platform/cx-ai-overview" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:9b"></template><template id="B:9c"></template><template id="B:9d"></template></div></div></div></div><script>$RC("B:91","S:91")</script><div hidden id="S:92"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Digital & Self Service</p><p class="header-nav-item-description">Friction-free customer experiences driven by conversational AI</p></div><div><a href="/products/digital-and-self-service" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:9e"></template><template id="B:9f"></template></div></div></div></div><script>$RC("B:92","S:92")</script><div hidden id="S:93"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Journey Orchestration & Routing</p><p class="header-nav-item-description">Seamless customer journeys across voice and digital channels</p></div><div><a href="/products/orchestration-and-routing" class="button-large button-white">View Products</a></div></div><div class="header-nav-inner-grid"><template id="B:a0"></template><template id="B:a1"></template></div></div></div></div><script>$RC("B:93","S:93")</script><div hidden id="S:94"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Workforce Engagement & Management</p><p class="header-nav-item-description">Robust applications to optimize the employee experience (WEM)</p></div><div><a href="/products/workforce-engagement-management" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:a2"></template><template id="B:a3"></template></div></div></div></div><script>$RC("B:94","S:94")</script><div hidden id="S:95"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">CX Analytics</p><p class="header-nav-item-description">Actionable insights to continuously enhance the customer experience</p></div><div><a href="/products/cx-analytics" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:a4"></template><template id="B:a5"></template></div></div></div></div><script>$RC("B:95","S:95")</script><div hidden id="S:96"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Agent Assist</p><p class="header-nav-item-description">AI-driven tools for real-time agent guidance and coaching</p></div><div><a href="/products/agent-assist" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:a6"></template><template id="B:a7"></template></div></div></div></div><script>$RC("B:96","S:96")</script><div hidden id="S:97"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">Open Cloud Platform</p><p class="header-nav-item-description">Innovative cloud-native foundation to rapidly scale extraordinary CX</p></div><div><a href="/products/open-cloud-platform" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:a8"></template><template id="B:a9"></template><template id="B:aa"></template></div></div></div></div><script>$RC("B:97","S:97")</script><div hidden id="S:98"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Industry</p></div></div><div class="header-nav-inner-grid"><template id="B:ab"></template><template id="B:ac"></template></div></div></div></div><script>$RC("B:98","S:98")</script><div hidden id="S:99"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Business Initiative</p></div></div><div class="header-nav-inner-grid"><template id="B:ad"></template><template id="B:ae"></template></div></div></div></div><script>$RC("B:99","S:99")</script><div hidden id="S:9a"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Integrations & Custom Solutions</p></div></div><div class="header-nav-inner-grid"><template id="B:af"></template><template id="B:b0"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">91% of customers recommend NICE as a preferred CCaaS vendor</p><p class="header-nav-inner-resource-description">Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.</p><p><a href="https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:9a","S:9a")</script><div hidden id="S:9b"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autopilot"><p class="header-nav-item-title">Enlighten Autopilot</p><p class="header-nav-item-description">Elevate customer self-service with an AI-powered virtual agent</p></a></li><li><a href="/products/enlighten-copilot"><p class="header-nav-item-title">Enlighten Copilot</p><p class="header-nav-item-description">Empower agents and supervisors with powerful AI to drive productivity</p></a></li><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/enlighten-autosummary"><p class="header-nav-item-title">Enlighten AutoSummary</p><p class="header-nav-item-description">Automate notetaking with Gen AI to summarize every interaction</p></a></li></ul></div></div><script>$RC("B:9b","S:9b")</script><div hidden id="S:9c"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/ai-routing"><p class="header-nav-item-title">Enlighten AI Routing</p><p class="header-nav-item-description">Match customers to their perfect agent for improved business results</p></a></li><li><a href="/products/enlighten-ai-complaint-management"><p class="header-nav-item-title">Enlighten AI for Complaint Management</p><p class="header-nav-item-description">Protect your organization from reputational and financial risks</p></a></li><li><a href="/products/enlighten-ai-for-sales-effectiveness"><p class="header-nav-item-title">Enlighten AI for Sales Effectiveness</p><p class="header-nav-item-description">Increase conversion rates and grow revenue with real-time analysis</p></a></li></ul></div></div><script>$RC("B:9c","S:9c")</script><div hidden id="S:9d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Learn from all interactions with AI that builds smart self-service</p></a></li><li><a href="/products/enlighten-ai-customer-satisfaction-csat"><p class="header-nav-item-title">Enlighten AI for Customer Satisfaction (CSAT)</p><p class="header-nav-item-description">Gain insights on agent soft-skill behaviors on every interaction</p></a></li></ul></div></div><script>$RC("B:9d","S:9d")</script><div hidden id="S:9e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autopilot"><p class="header-nav-item-title">Enlighten Autopilot</p><p class="header-nav-item-description">Elevate self-service experiences with an AI-powered virtual agent that guides customers</p></a></li><li><a href="/products/conversational-ai-and-chatbots"><p class="header-nav-item-title">Conversational AI & Chatbots</p><p class="header-nav-item-description">Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Meet customers with knowledge and ensure they receive the right content, wherever they are</p></a></li><li><a href="/products/proactive-conversational-ai"><p class="header-nav-item-title">Proactive Conversational AI</p><p class="header-nav-item-description">Keep customers engaged in conversation from onboarding to installation, service, and retention</p></a></li></ul></div></div><script>$RC("B:9e","S:9e")</script><div hidden id="S:9f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/web-and-mobile-engagement"><p class="header-nav-item-title">Web & Mobile Engagement</p><p class="header-nav-item-description">Remove friction across the digital journey by proactively delivering the right guidance at the right time</p></a></li><li><a href="/products/interactive-voice-response-ivr"><p class="header-nav-item-title">Interactive Voice Response (IVR)</p><p class="header-nav-item-description">Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service</p></a></li><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li></ul></div></div><script>$RC("B:9f","S:9f")</script><div hidden id="S:a0"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/omnichannel-routing"><p class="header-nav-item-title">Omnichannel Routing</p><p class="header-nav-item-description">Connect customers to the ideal resource, the smart way</p></a></li><li><a href="/products/ai-routing"><p class="header-nav-item-title">Enlighten AI Routing</p><p class="header-nav-item-description">Match every customer to their perfect agent with AI that delivers personalized experiences and improves results</p></a></li></ul></div></div><script>$RC("B:a0","S:a0")</script><div hidden id="S:a1"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/proactive-dialer"><p class="header-nav-item-title">Proactive Dialer</p><p class="header-nav-item-description">Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience</p></a></li><li><a href="/products/digital-voice-channels"><p class="header-nav-item-title">Digital & Voice Channels</p><p class="header-nav-item-description">Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout</p></a></li><li><a href="/products/social-chat-and-messaging"><p class="header-nav-item-title">Social, Chat & Messaging</p><p class="header-nav-item-description">Engage website visitors in conversations on their channel of choice</p></a></li></ul></div></div><script>$RC("B:a1","S:a1")</script><div hidden id="S:a2"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/workforce-management"><p class="header-nav-item-title">Workforce Management</p><p class="header-nav-item-description">Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down</p></a></li><li><a href="/products/quality-management"><p class="header-nav-item-title">Quality Management</p><p class="header-nav-item-description">Deliver better customer experiences through streamlined processes and actionable, AI-based feedback</p></a></li><li><a href="/products/performance-management"><p class="header-nav-item-title">Performance Management</p><p class="header-nav-item-description">Meet your organizational goals while engaging employees through personal coaching and gamification</p></a></li><li><a href="/products/interaction-recording-and-management"><p class="header-nav-item-title">Interaction Recording & Management</p><p class="header-nav-item-description">Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance</p></a></li></ul></div></div><script>$RC("B:a2","S:a2")</script><div hidden id="S:a3"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/supervisor-workspace"><p class="header-nav-item-title">Supervisor Workspace</p><p class="header-nav-item-description">Turbocharge supervisors to make agile decisions, streamline workflows and improve performance</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Automated Agent Augmentation</p><p class="header-nav-item-description">Automatically detect automation opportunities, and effortlessly build automation processes as needed</p></a></li><li><a href="/products/playvox"><p class="header-nav-item-title">Playvox by NICE</p><p class="header-nav-item-description">Seamlessly integrate with CRMs to efficiently manage your workforce</p></a></li></ul></div></div><script>$RC("B:a3","S:a3")</script><div hidden id="S:a4"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li></ul></div></div><script>$RC("B:a4","S:a4")</script><div hidden id="S:a5"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/feedback-management"><p class="header-nav-item-title">Feedback Management</p><p class="header-nav-item-description">Discover actionable insights from omnichannel customer feedback to improve customer satisfaction</p></a></li><li><a href="/products/interaction-analytics"><p class="header-nav-item-title">Interactions Analytics</p><p class="header-nav-item-description">Analyze every interaction to understand operational trends and agent performance</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Desktop & Process Analytics</p><p class="header-nav-item-description">Understand and confidently select the processes that will contribute most to your performance success</p></a></li></ul></div></div><script>$RC("B:a5","S:a5")</script><div hidden id="S:a6"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/omnichannel-agent-desktop"><p class="header-nav-item-title">Omnichannel Agent Desktop</p><p class="header-nav-item-description">A unified agent workspace provides everything agents need to handle all interactions</p></a></li><li><a href="/products/agent-assist-hub"><p class="header-nav-item-title">Agent Assist Hub</p><p class="header-nav-item-description">Easily integrate applications that help turn every one of your agents into a customer service superstar</p></a></li><li><a href="/products/real-time-interaction-guidance"><p class="header-nav-item-title">Real-Time Guidance</p><p class="header-nav-item-description">Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction</p></a></li></ul></div></div><script>$RC("B:a6","S:a6")</script><div hidden id="S:a7"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autosummary"><p class="header-nav-item-title">Enlighten AutoSummary</p><p class="header-nav-item-description">Automate agent notetaking with the power of generative AI to summarize every interaction</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content</p></a></li></ul></div></div><script>$RC("B:a7","S:a7")</script><div hidden id="S:a8"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/security-and-compliance"><p class="header-nav-item-title">Security & Compliance</p><p class="header-nav-item-description">Secure your data and enjoy industry-leading guaranteed uptime</p></a></li><li><a href="/products/resiliency-and-reliability"><p class="header-nav-item-title">Resiliency & Reliability</p><p class="header-nav-item-description">Keep your contact center up and running with dynamic elasticity</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li></ul></div></div><script>$RC("B:a8","S:a8")</script><div hidden id="S:a9"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Increase value with pre-integrated applications, UCaaS and CRM adapters</p></a></li><li><a href="/products/fedramp"><p class="header-nav-item-title">FedRAMP</p><p class="header-nav-item-description">Give your government agency the tools to act smarter and respond faster</p></a></li><li><a href="/products/voice-as-a-service"><p class="header-nav-item-title">Voice as a Service (VaaS)</p><p class="header-nav-item-description">Connect agents and customers with cloud-optimized voice &amp; data services</p></a></li></ul></div></div><script>$RC("B:a9","S:a9")</script><div hidden id="S:aa"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://www.elevateai.com"><p class="header-nav-item-title">Elevate AI</p><p class="header-nav-item-description">Improve your customer conversations with accurate STT transcription</p></a></li><li><a href="/products/multipath-to-cxone"><p class="header-nav-item-title">Multipath to CXone</p><p class="header-nav-item-description">Connect vital enterprise infrastructure to our cloud gradually and safely </p></a></li><li><a href="/products/unified-communications-as-a-service-ucaas"><p class="header-nav-item-title">Unified Communications as a Service (UCaaS)</p><p class="header-nav-item-description">Unify your contact center with the rest of the organization</p></a></li></ul></div></div><script>$RC("B:aa","S:aa")</script><div hidden id="S:ab"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/healthcare"><p class="header-nav-item-title">Healthcare</p><p class="header-nav-item-description">Healthy patient experiences</p></a></li><li><a href="/solutions/retail"><p class="header-nav-item-title">Retail</p><p class="header-nav-item-description">Delight customers where they shop</p></a></li><li><a href="/solutions/financial-services"><p class="header-nav-item-title">Financial Services</p><p class="header-nav-item-description">Customer experiences that count</p></a></li><li><a href="/solutions/insurance"><p class="header-nav-item-title">Insurance</p><p class="header-nav-item-description">Secure policyholder experiences</p></a></li></ul></div></div><script>$RC("B:ab","S:ab")</script><div hidden id="S:ac"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/telecommunications"><p class="header-nav-item-title">Telecom</p><p class="header-nav-item-description">CX for Telecommunications</p></a></li><li><a href="/solutions/travel-and-hospitality"><p class="header-nav-item-title">Travel & Hospitality</p><p class="header-nav-item-description">Boost traveler and guest loyalty</p></a></li><li><a href="/solutions/government"><p class="header-nav-item-title">Government</p><p class="header-nav-item-description">Elevate citizen trust</p></a></li><li><a href="/solutions/business-process-outsourcers"><p class="header-nav-item-title">BPO</p><p class="header-nav-item-description">Business Process Outsourcers</p></a></li></ul></div></div><script>$RC("B:ac","S:ac")</script><div hidden id="S:ad"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/grow-revenues"><p class="header-nav-item-title">Grow Revenue</p><p class="header-nav-item-description">Boost conversions and win rates to accelerate growth</p></a></li><li><a href="/solutions/employee-engagement"><p class="header-nav-item-title">Engage & Empower Employees</p><p class="header-nav-item-description">Create a workplace of truly engaged employees</p></a></li><li><a href="/solutions/boost-customer-loyalty"><p class="header-nav-item-title">Boost Customer Loyalty</p><p class="header-nav-item-description">Improve customer loyalty on interactions across the journey</p></a></li><li><a href="/products/enlighten-ai"><p class="header-nav-item-title">Transform CX with AI</p><p class="header-nav-item-description">Identify behaviors that drive frictionless customer experiences</p></a></li><li><a href="/solutions/drive-digital-transformation"><p class="header-nav-item-title">Drive Digital Transformation</p><p class="header-nav-item-description">Integrate digital technology at the center of CX</p></a></li></ul></div></div><script>$RC("B:ad","S:ad")</script><div hidden id="S:ae"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/call-center-software"><p class="header-nav-item-title">Call Center Software</p><p class="header-nav-item-description">Empower agents to provide better experiences</p></a></li><li><a href="/solutions/increase-operational-efficiency"><p class="header-nav-item-title">Increase Operational Efficiency</p><p class="header-nav-item-description">Leverage AI and automation to increase agent retention</p></a></li><li><a href="/solutions/move-to-the-cloud"><p class="header-nav-item-title">Move to the Cloud</p><p class="header-nav-item-description">Elevate experiences by moving operations to the cloud</p></a></li><li><a href="/solutions/improve-compliance"><p class="header-nav-item-title">Improve Compliance</p><p class="header-nav-item-description">Protect your consumers with pre-built compliance solutions</p></a></li><li><a href="/solutions/proactive-customer-engagement"><p class="header-nav-item-title">Proactive Customer Engagement</p><p class="header-nav-item-description">Elevate customer satisfaction with proactive conversational AI</p></a></li></ul></div></div><script>$RC("B:ae","S:ae")</script><div hidden id="S:af"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Seamlessly connect your business systems with our platform</p></a></li></ul></div></div><script>$RC("B:af","S:af")</script><div hidden id="S:b0"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/partners"><p class="header-nav-item-title">Partner Ecosystem</p><p class="header-nav-item-description">Embark on a journey of shared success and collaboration</p></a></li></ul></div></div><script>$RC("B:b0","S:b0")</script></body></html></body></html>