Need to Get Your FSA or HRA Claim Reimbursed?

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href="https://www.optum.com/en/care/locations.html"> Find care </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find doctors, specialists, locations, urgent care and other services near you </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/care/bill-pay-patient-portal.html"> Patient portal sign-in </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Make appointments, get medical records, message your care team and more </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/care.html"> Get the right kind of care </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> From primary to virtual to urgent care, learn where to go and when </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col 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</div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">Helpful links</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/library/health-finances.html"> Resources </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find contribution limits, savings tools, calculators and eligible expenses </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/customer-support/financial-account-support.html"> Account support </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find contact information and frequently asked questions </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card o5-mega-nav-card--gray-background"> <div class="o5-mega-nav-card__image"> <div data-cmp-is="image" data-cmp-lazythreshold="0" data-cmp-src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item1/col4/image.coreimg{.width}.jpeg/1730475447496/open-enrollment-mega2.jpeg" data-asset="/content/dam/o4-dam/images/consumers/financial-services/open-enrollment-mega2.jpeg" data-asset-id="914e5e92-f745-4180-b1f0-1f0e99f2da84" data-title="Open enrollment" id="image-e287dc969a" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item1/col4/image.coreimg.jpeg/1730475447496/open-enrollment-mega2.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt title="Open enrollment"/> <meta itemprop="caption" content="Open enrollment"/> </div> </div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p><span class="o5-text__small-1-bold">Open enrollment</span></p> <p><span class="o5-text__body-2-bold">Plan ahead for 2025</span></p> <p style=" margin-bottom: 18.0px; "><span class="o5-text__body-3">Open enrollment is here. Explore your financial health benefit account options to maximize your benefits. Visit the Resource Center to learn more.</span></p> </div> <div class="o5-mega-nav-card__action"> <a class="o5-mega-nav-card__action-link dmp-btn dmp-btn--md dmp-btn--2" href="https://www.optum.com/en/library/health-finances.html">Explore your options</a> </div> </div> </div> </div> </div> <div id="item2" class="o5-mega-nav-group--item o5-mega-nav-container dmp-container " qa_handles="o5-mega-nav-container"> <div class="o5-mega-nav__row dmp-row" role="navigation" aria-label="MegaNav"> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card "> <div class="o5-mega-nav-card__image"> </div> <div class="o5-mega-nav-card__title">Pharmacy</div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p>We make it easy to get medications you need, when and where you need them</p> </div> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">How can we help?</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/pharmacy-services/medication-delivery.html"> Home Delivery Pharmacy </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Register or sign in, fill your prescription and have it delivered right to your door </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/pharmacy-services/specialty-pharmacy.html"> Specialty Pharmacy </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Register or sign in and fill your specialty prescriptions for complex therapies </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/pharmacy-services/infusion-pharmacy.html"> Infusion Pharmacy </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Register or sign in and manage your infusion therapies </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.genoahealthcare.com/"> Genoa Healthcare </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Manage your medications for mental health and complex conditions </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">Helpful links</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www2.optumrx.com/"> Optum Rx </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> For people with pharmacy insurance benefits through Optum Rx </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://os.optumrx.com/order-search"> Track orders </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Track your home delivery and specialty order </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/customer-support/pharmacy-support.html"> Pharmacy support </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find contact information and answers to frequently asked questions </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card o5-mega-nav-card--gray-background"> <div class="o5-mega-nav-card__image"> <div data-cmp-is="image" data-cmp-lazythreshold="0" data-cmp-src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item2/col4/image.coreimg{.width}.jpeg/1723148242978/optumrx-on-the-go.jpeg" data-asset="/content/dam/internal-resources/images/optumrx-on-the-go.jpg" data-asset-id="4c038f44-b789-483f-b39e-ed8a31253feb" id="image-2911d36722" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item2/col4/image.coreimg.jpeg/1723148242978/optumrx-on-the-go.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt/> </div> </div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p><span class="o5-text__small-1-bold">Mobile app</span></p> <p><span class="o5-text__body-2-bold">Optum Rx on the go</span></p> <p style=" margin-bottom: 18.0px; "><span class="o5-text__body-3">Request refills, track order status, manage billing information and much more.</span></p> <div><a 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id="Financial-resources-82480" aria-haspopup="true" aria-expanded="false" class="o5-l2-nav__btn dmp-type__body-3-bold o5-l2-nav__webbtn js-has-content"> <span class="o5-l2-nav__btn-content"> <span class="o5-l2-nav__btn-text" qa_handles="o5-l2-nav__btn-text"> Financial resources </span> <span class="material-symbols-rounded" aria-hidden="true"> expand_more </span> <span class="o5-l2-nav__btn-bar" qa_handles="o5-l2-nav__btn-bar" aria-hidden="true"></span> </span> </button> <div class="o5-l2-nav__sub dmp-type__body-3 o5-l2-nav__sub--fadeout o5-l2-nav__sub--hidden" role="region" aria-labelledby="Financial-resources-82480"> <div class="o5-l2-nav__col"> <ul> <li> <a href="/en/library/health-finances/flexible-spending-account.html" class="o5-l2-nav__sublink" lpos=""> <span class="o5-l2-nav__subtext dmp-type__body-3">Flexible spending account</span> <span class="o5-l2-nav__description"></span> </a> </li> <li> <a href="/en/library/health-finances/health-savings-account.html" class="o5-l2-nav__sublink" lpos=""> <span class="o5-l2-nav__subtext dmp-type__body-3">Health savings account</span> <span class="o5-l2-nav__description"></span> </a> </li> <li> <a href="/en/library/health-finances/dependent-care-flexible-spending-account.html" class="o5-l2-nav__sublink" lpos=""> <span class="o5-l2-nav__subtext dmp-type__body-3">Dependent care flexible spending account </span> <span class="o5-l2-nav__description"></span> </a> </li> <li> <a href="/en/library/health-finances/limited-purpose-flexible-spending-account.html" class="o5-l2-nav__sublink" lpos=""> <span class="o5-l2-nav__subtext dmp-type__body-3">Limited purpose flexible spending account</span> <span class="o5-l2-nav__description"></span> </a> </li> </ul> </div> </div> </div> </li> <li class="o5-l2-nav__item"> <a class="o5-l2-nav__link dmp-type__body-3-bold js-has-content" href="/en/library/pharmacy.html" lpos=""> <span class="o5-l2-nav__btn-content"> <span class="o5-l2-nav__btn-text" qa_handles="o5-l2-nav__btn-text"> Pharmacy resources </span> <span class="o5-l2-nav__btn-bar" qa_handles="o5-l2-nav__btn-bar" aria-hidden="true"></span> </span> </a> <div class="o5-l2-nav__btnmain"> </div> </li> <li class="o5-l2-nav__item"> <a class="o5-l2-nav__link dmp-type__body-3-bold js-has-content" href="/en/library/medicare-advantage.html" lpos=""> <span class="o5-l2-nav__btn-content"> <span class="o5-l2-nav__btn-text" qa_handles="o5-l2-nav__btn-text"> Medicare Advantage </span> <span class="o5-l2-nav__btn-bar" qa_handles="o5-l2-nav__btn-bar" aria-hidden="true"></span> </span> </a> <div class="o5-l2-nav__btnmain"> </div> </li> <li class="o5-l2-nav__item"> <a class="o5-l2-nav__link dmp-type__body-3-bold js-has-content" href="/en/library/health-wellness.html" lpos=""> <span class="o5-l2-nav__btn-content"> <span class="o5-l2-nav__btn-text" qa_handles="o5-l2-nav__btn-text"> Health and wellness </span> <span class="o5-l2-nav__btn-bar" qa_handles="o5-l2-nav__btn-bar" aria-hidden="true"></span> </span> </a> <div class="o5-l2-nav__btnmain"> </div> </li> <li class="o5-l2-nav__button"> <a class="dmp-btn dmp-btn--sm dmp-btn--1" href="/en/contact-us/patient-support.html">Member support</a> </li> </ul> </nav> <div class="o5-l2-nav__mobile"> <nav aria-label="Main" class="o5-l2-nav__mobile-nav"> <ul class="o5-l2-nav__mobile-wrapper"> <li class="o5-l2-nav__mobile-title dmp-type__body-3-bold"> <button class="o5-l2-nav__btn dmp-type__body-3-bold mb-title-dd" aria-expanded="false"> Library <span class="material-symbols-rounded" aria-hidden="true"> expand_more </span> </button> <div class="o5-l2-mb-title-dd o5-l2-nav__sub--hidden"> <ul style="padding-left:0"> <li class="o5-l2-nav__mobile-item o5-l2-nav__item--multi"> <div class="o5-l2-nav__btnmain"> <button id="Financial-resources-105164" aria-haspopup="true" aria-expanded="false" class="o5-l2-nav__btn dmp-type__body-3-bold o5-l2-nav__webbtn js-has-content"> <span class="o5-l2-nav__btn-content"> <span class="o5-l2-nav__btn-text" qa_handles="o5-l2-nav__btn-text"> Financial resources </span> <span class="material-symbols-rounded" aria-hidden="true"> expand_more </span> <span class="o5-l2-nav__btn-bar" qa_handles="o5-l2-nav__btn-bar" aria-hidden="true"></span> </span> </button> <div class="o5-l2-nav__sub dmp-type__body-3 o5-l2-nav__sub--fadeout o5-l2-nav__sub--hidden" role="region" aria-labelledby="Financial-resources-105164"> <div class="o5-l2-nav__col"> <ul> <li> <a href="/en/library/health-finances/flexible-spending-account.html" class="o5-l2-nav__sublink" lpos=""> <span class="o5-l2-nav__subtext dmp-type__body-3">Flexible spending account</span> <span class="o5-l2-nav__description"></span> </a> </li> <li> <a href="/en/library/health-finances/health-savings-account.html" class="o5-l2-nav__sublink" lpos=""> <span class="o5-l2-nav__subtext dmp-type__body-3">Health savings account</span> <span class="o5-l2-nav__description"></span> </a> </li> <li> <a href="/en/library/health-finances/dependent-care-flexible-spending-account.html" class="o5-l2-nav__sublink" lpos=""> <span class="o5-l2-nav__subtext dmp-type__body-3">Dependent care flexible spending account </span> <span class="o5-l2-nav__description"></span> </a> </li> <li> <a href="/en/library/health-finances/limited-purpose-flexible-spending-account.html" class="o5-l2-nav__sublink" lpos=""> <span class="o5-l2-nav__subtext dmp-type__body-3">Limited purpose flexible spending account</span> <span class="o5-l2-nav__description"></span> </a> </li> </ul> </div> </div> </div> </li> <li class="o5-l2-nav__mobile-item o5-l2-nav__item--multi"> <a class="o5-l2-nav__link dmp-type__body-3-bold js-has-content" href="/en/library/pharmacy.html" lpos=""> <span class="o5-l2-nav__btn-content"> <span class="o5-l2-nav__btn-text" qa_handles="o5-l2-nav__btn-text"> Pharmacy resources </span> <span class="o5-l2-nav__btn-bar" qa_handles="o5-l2-nav__btn-bar" aria-hidden="true"></span> </span> </a> <div class="o5-l2-nav__btnmain"> </div> </li> <li class="o5-l2-nav__mobile-item o5-l2-nav__item--multi"> <a class="o5-l2-nav__link dmp-type__body-3-bold js-has-content" href="/en/library/medicare-advantage.html" lpos=""> <span class="o5-l2-nav__btn-content"> <span class="o5-l2-nav__btn-text" qa_handles="o5-l2-nav__btn-text"> Medicare Advantage </span> <span class="o5-l2-nav__btn-bar" qa_handles="o5-l2-nav__btn-bar" aria-hidden="true"></span> </span> </a> <div class="o5-l2-nav__btnmain"> </div> </li> <li class="o5-l2-nav__mobile-item o5-l2-nav__item--multi"> <a class="o5-l2-nav__link dmp-type__body-3-bold js-has-content" href="/en/library/health-wellness.html" lpos=""> <span class="o5-l2-nav__btn-content"> <span class="o5-l2-nav__btn-text" qa_handles="o5-l2-nav__btn-text"> Health and wellness </span> <span class="o5-l2-nav__btn-bar" qa_handles="o5-l2-nav__btn-bar" aria-hidden="true"></span> </span> </a> <div class="o5-l2-nav__btnmain"> </div> </li> <li class="o5-l2-nav__button js-has-content"> <a class="dmp-btn dmp-btn--sm dmp-btn--1" href="/en/contact-us/patient-support.html">Member support</a> </li> </ul> </div> </li> </ul> </nav> </div> </div> </div> </div> </div> </div> <div> <div class="o5-l2-nav-standalone" data-optum-cmp="o5-l2-nav-standalone" qa_handles="o5-l2-nav-standalone"> <div class="o5-l2-nav-standalone__container-bg"> <div class="dmp-container "> <div class="o5-l2-nav-standalone__container-content"> <nav class="o5-l2-nav-standalone o5-l2-web-nav"> <ul class="o5-l2-nav-standalone__wrapper" style="margin-bottom:0px"> </ul> </nav> <div class="o5-l2-nav-standalone__mobile"> <nav aria-label="Main" class="o5-l2-nav-standalone__mobile-nav"> <ul class="o5-l2-nav-standalone__mobile-wrapper"> <li class="o5-l2-nav-standalone__mobile-title dmp-type__body-3-bold"> <button class="o5-l2-nav-standalone__btn dmp-type__body-3-bold mb-title-dd" aria-expanded="false"> <span class="material-symbols-rounded" aria-hidden="true"> expand_more </span> </button> <div class="o5-l2-mb-title-dd o5-l2-nav-standalone__sub--hidden"> <ul style="padding-left:0"> </ul> </div> </li> </ul> </nav> </div> </div> </div> </div> </div></div> <div class="breadcrumb__wrapper"> <div class="breadcrumb__bg" data-optum-cmp="breadcrumb" qa_handles="breadcrumb"> <div class="dmp-container"> <nav class="breadcrumb_comp dmp-type__small-1" aria-label="Breadcrumb"> <ul data-qahandle="breadcrumbs" class="unstyled breadcrumb-nav horizontal-list hidden" data-attr="/content/optum5"> <li class="breadcrumb__item js--ces-home" qa_handles="o5-breadcrumb__item"> <svg xmlns="http://www.w3.org/2000/svg" height="18" viewBox="0 -960 960 960" width="18" fill="#4b4d4f" class="breadcrumb__arrow-mobile" aria-hidden="true"> <path d="M530-270 350-450q-7-7-10-14.5t-3-15.5q0-8 3-15.5t10-14.5l180-180q13-13 30-13t30 13q13 13 13 30t-13 30L440-480l150 150q13 13 13 30t-13 30q-13 13-30 13t-30-13Z"/> </svg> <a class="breadcrumb__home dmp-type__body-3-bold" href="/en.html">Home</a> </li> <li class="breadcrumb__item animated hidden" qa_handles="o5-breadcrumb__item"> <svg xmlns="http://www.w3.org/2000/svg" height="18" viewBox="0 -960 960 960" width="18" fill="#4b4d4f" class="breadcrumb__arrow" qa_handles="o5-breadcrumb__arrow" aria-hidden="true"> <path d="M348-268q-11-11-11-28t11-28l156-156-156-156q-11-11-11-28t11-28q11-11 28-11t28 11l184 184q6 6 8.5 13t2.5 15q0 8-2.5 15t-8.5 13L404-268q-11 11-28 11t-28-11Z"/> </svg> <svg xmlns="http://www.w3.org/2000/svg" height="18" viewBox="0 -960 960 960" width="18" fill="#4b4d4f" class="breadcrumb__arrow-mobile" aria-hidden="true"> <path d="M530-270 350-450q-7-7-10-14.5t-3-15.5q0-8 3-15.5t10-14.5l180-180q13-13 30-13t30 13q13 13 13 30t-13 30L440-480l150 150q13 13 13 30t-13 30q-13 13-30 13t-30-13Z"/> </svg> <a class="breadcrumb__link dmp-type__body-3-bold" href="/">Section </a> </li> </ul> </nav> </div> </div> </header></div> <main class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="main-content" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-e6ac872e2d" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="o5-hubs-detail aem-GridColumn aem-GridColumn--default--12"> <div class="container responsivegrid"> <div id="container-3af4715e04" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="o5-detail-hero-banner dmp-margin__bottom-80 aem-GridColumn aem-GridColumn--default--12"> <div id="o5-detail-hero-banner-661284544" class="cmp-o5-detail-hero-banner" data-optum-cmp="o5-detail-hero-banner" qa_handles="O5-detail-hero-banner"> <div class="main_container o5-detail-hero-banner__brand-white box-fluid analytics_75handle"> <div class="dmp-row o5-detail-hero-banner__rowClass"> <div class="dmp-col-12 dmp-col-xl-6 o5-detail-hero-banner__textAlignContainer"> <div class="o5-detail-hero-banner__secWidth"> <div class="o5-detail-hero-banner__content"> <div class="o5-detail-hero-banner__header"> <h1 id="heading-661284544" class="o5-detail-hero-banner__main-heading_1 dmp-type__display-2">Claims resource center</h1> <div id="o5-detail-hero-banner_text-661284544" class="o5-detail-hero-banner__bodyCopy dmp-type__body-1"><p><span class="o5-text__body-1">Claims can feel complicated. The process to get reimbursed doesn't have to be. Find answers and resources to simplify it below.</span></p> </div> </div> <div class="o5-detail-hero-banner__button"> <a aria-label="Review FAQs about Claims resource center" class="o5-detail-hero-banner dmp-btn dmp-btn--md dmp-btn--1" data-url="/content/optum5/en/library/health-finances/page.hub5.claims-resource-center.html#faq" href="/en/library/health-finances/page.hub5.claims-resource-center.html#faq">Review FAQs</a> <a aria-label="Sign in to your account about Claims resource center" class="dmp-btn dmp-btn--md dmp-btn--2 js-o5-sec-btn" data-url="https://www.optum.com/en/sign-in.html?selectedTab=Individuals%20and%20families&XT602=yes" href="https://www.optum.com/en/sign-in.html?selectedTab=Individuals%20and%20families&XT602=yes">Sign in to your account</a> </div> </div> </div> </div> <div class="dmp-col-12 dmp-col-xl-6"> <div class="o5-detail-hero-banner__image"> <img src="/content/dam/optum4/images/business/financial/720x460/720z460_family-on-couch-laughling.png" alt/> </div> </div> </div> </div> </div> </div> <div class="o5-message-promo dmp-margin__top-0 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <div id="o5-message-promo-1222737069" class="o5-message-promo__container o5-message-promo__container--brand-secondary-2" data-optum-cmp="o5-message-promo" qa_handles="o5-message-promo_container"> <div class="o5-message-promo__content dmp-container"> <div class="dmp-row"> <div class="dmp-col"> <h2 class="o5-message-promo__heading dmp-type__display-3" qa_handles="o5-message-promo_heading">Need to get your claim reimbursed? </h2> <div class="o5-message-promo__body dmp-type__body-1" qa_handles="o5-message-promo_body"> <p><span class="o5-text__body-1"> Select your account type to get started.</span></p> </div> </div> </div> </div> <div class="dmp-container" qa_handles="o5-message-promo_cards"> <section class="o5-message-promo__notEmpty o5-message-promo__grid dmp-row "> <div class="o5-message-promo__card dmp-col-12 dmp-col-md-6 dmp-col-xl "> <div> <div class="o5-message-promo__cardImage"> <img class="o5-message-promo__image" qa_handles="o5-message-promo_image" src="/content/dam/optum4/iconography-resources/medical/Icon_Bandage_RGB.svg" alt/></img> </div> <div class="o5-message-promo__cardTitle-container"> <h3 class="o5-message-promo__cardTitle dmp-type__heading-4" qa_handles="o5-message-promo_cardTitle">Flexible spending account (FSA)</h3> <div class="o5-message-promo-tooltip" qa_handles="o5-message-promo_tooltip"> </div> </div> <p class="o5-message-promo__cardSubTitle dmp-type__heading-6"></p> <div class="o5-message-promo__cardBody dmp-type__body-2" qa_handles="o5-message-promo_cardBody"><p><span class="o5-text__body-2">From braces to bandages, get your FSA claim paid faster.</span></p> <p> </p> <p><span class="o5-text__body-2"><a class="dmp-btn dmp-btn--md dmp-btn--1alt" href="/content/optum4/en/library/health-finances/page.claims-resource-center.get-your-fsa-claim-approved.html">Get started</a></span></p> </div> </div> </div> <div class="o5-message-promo__card dmp-col-12 dmp-col-md-6 dmp-col-xl "> <div> <div class="o5-message-promo__cardImage"> <img class="o5-message-promo__image" qa_handles="o5-message-promo_image" src="/content/dam/optum4/iconography-resources/medical/Icon_Heart_RGB.svg" alt/></img> </div> <div class="o5-message-promo__cardTitle-container"> <h3 class="o5-message-promo__cardTitle dmp-type__heading-4" qa_handles="o5-message-promo_cardTitle">Dependent care flexible spending account (DCFSA)</h3> <div class="o5-message-promo-tooltip" qa_handles="o5-message-promo_tooltip"> </div> </div> <p class="o5-message-promo__cardSubTitle dmp-type__heading-6"></p> <div class="o5-message-promo__cardBody dmp-type__body-2" qa_handles="o5-message-promo_cardBody"><p><span class="o5-text__body-2">Pay yourself back for eligible dependent care expenses.</span></p> <p> </p> <p><span class="o5-text__body-2"><a class="dmp-btn dmp-btn--md dmp-btn--1alt" href="/content/optum4/en/library/health-finances/page.claims-resource-center.get-your-dcfsa-claim-approved.html">Get started</a></span></p> </div> </div> </div> <div class="o5-message-promo__card dmp-col-12 dmp-col-md-6 dmp-col-xl "> <div> <div class="o5-message-promo__cardImage"> <img class="o5-message-promo__image" qa_handles="o5-message-promo_image" src="/content/dam/optum4/iconography-resources/medical/Icon_PillBottle_RGB.svg" alt/></img> </div> <div class="o5-message-promo__cardTitle-container"> <h3 class="o5-message-promo__cardTitle dmp-type__heading-4" qa_handles="o5-message-promo_cardTitle">Health reimbursement arrangement (HRA)</h3> <div class="o5-message-promo-tooltip" qa_handles="o5-message-promo_tooltip"> </div> </div> <p class="o5-message-promo__cardSubTitle dmp-type__heading-6"></p> <div class="o5-message-promo__cardBody dmp-type__body-2" qa_handles="o5-message-promo_cardBody"><p><span class="o5-text__body-2">Put the funds from your employer to work for you.<br /> </span></p> <p> </p> <p><span class="o5-text__body-2"><a class="dmp-btn dmp-btn--md dmp-btn--1alt" href="/content/optum4/en/library/health-finances/page.claims-resource-center.get-your-hra-claim-approved.html">Get started</a></span></p> </div> </div> </div> </section> </div> </div> </div> <div class="o5-full-column dmp-margin__top-32 dmp-margin__bottom-80 aem-GridColumn aem-GridColumn--default--12"> <div id="o5-full-column--1027247997" class="dmp-bg__none"> <div class="dmp-container"> <div class="dmp-row"> <div class="dmp-col-12 column-control-full"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="o5-text dmp-margin__top-0 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <div promo-lpos="" promo-name="" data-optum-cmp="o5-text" qa_handles="O5-text-Component__text"> <div class="text-component text-inner"><p><a id="faq"></a> </p> </div> </div> </div> <div class="o5-accordion dmp-margin__top-0 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <section id="o5-accordion-1488750868" class="o5-accordion__container dmp-container" qa_handles="o5-accordion" data-uid="1488750868" data-optum-cmp="o5-accordion"> <h2 class="o5-accordion__heading dmp-type__heading-2"> FAQ </h2> <div class="o5-accordion__faq" qa_handles="o5-accordion__faq"> <input class="faqtoggle" type="hidden" value="false"/> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-faq__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" qa_handles="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__question"> Why do you need to verify all transactions? </span> </button> </h3> <div class="o5-accordion__answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__answer"> <p><span class="o5-text__body-1">For flexible spending accounts (FSAs) and health reimbursement arrangements (HRAs), the IRS requires account administrators (such as Optum Financial) to verify funds are being spent on qualified medical expenses. This is known as “substantiating” a claim.</span></p> <p><span class="o5-text__body-1">As much as possible, we automatically verify transactions without requiring additional documentation. This is called “auto-substantiation”.</span></p> <p><span class="o5-text__body-1">When we are unable to auto-substantiate a claim, the IRS requires that we request additional documentation from you to verify the expense as eligible.</span></p> <p><span class="o5-text__body-1">For more information, reference <a href="https://www.irs.gov/publications/p969">Publication 969</a> or <a href="https://www.irs.gov/publications/p502">Publication 502</a> at irs.gov.</span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-faq__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" qa_handles="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__question"> What’s meant by “documentation”; what do I need to send you? </span> </button> </h3> <div class="o5-accordion__answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__answer"> <p><span class="o5-text__body-1">Documentation must be from a third-party, such as a retailer or provider, and show the following:</span></p> <p><span class="o5-text__body-1"><b>Who</b>: The name of the person who received the product or service (not required for cash register receipts that provide all other details)</span></p> <p><span class="o5-text__body-1"><b>What</b>: A description of the product or service. Example: Wellness visit, dental cleaning, RX, first aid kit, over the counter medications and other qualified medical expenses</span></p> <p><span class="o5-text__body-1"><b>When</b>: The date of service. This may be different than the date you paid for the service</span></p> <p><span class="o5-text__body-1"><b>Where</b>: The provider or retailer name</span></p> <p><span class="o5-text__body-1"><b>How much</b>: The amount you paid/amount you are responsible for</span></p> <p><span class="o5-text__body-1">Examples of documentation include an itemized statement, receipt or explanation of benefits (EOB). Find examples of documentation that will help get your claim approved quickly, by selecting your account type above.</span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-faq__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" qa_handles="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__question"> How do I know if my claim requires documentation to be approved? </span> </button> </h3> <div class="o5-accordion__answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__answer"> <p><span class="o5-text__body-2">You will be notified via letter or email from Optum Financial. You will also see messages when you sign in to your Optum Financial online account or mobile app (status will say, “Paid, documents needed”). The claims page also shows reimbursement requests for required receipts.</span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-faq__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" qa_handles="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__question"> What happens if I don’t submit claim documentation? </span> </button> </h3> <div class="o5-accordion__answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__answer"> <p><span class="o5-text__body-1">If documentation or repayment is not provided for an ineligible transaction, your payment card will be shut off and any future reimbursement requests will be used to repay your account. If, at the end of the plan year, the transaction has not been resolved, the amount(s) may be added to your taxable income by your employer. For more information, please review your plan documents provided by your benefits team or internal benefits resources.</span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-faq__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" qa_handles="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__question"> How long do I have to submit claim receipts? </span> </button> </h3> <div class="o5-accordion__answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__answer"> <p><span class="o5-text__body-2">Please see your plan documents provided by your benefits team or internal benefits resources for details.</span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-faq__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" qa_handles="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__question"> I don’t have documentation for this transaction. What other options do I have? </span> </button> </h3> <div class="o5-accordion__answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__answer"> <p><span class="o5-text__body-1">There are two other options:</span></p> <p><span class="o5-text__body-1">1. Reimburse your account by sending a check or money order with the claim number in the memo field, payable to:</span></p> <p><span class="o5-text__body-1">Repayment Department</span></p> <p><span class="o5-text__body-1">PO Box 871095</span></p> <p><span class="o5-text__body-1">Kansas City, MO 64187-1095</span></p> <p><span class="o5-text__body-1">2. Submit a new claim that has not been reimbursed as a substitute and we will deduct the ineligible amount from the new claim. See <a href="/content/optum4/en/library/health-finances/page.hub5.file-claim.html">How to Submit a Claim</a></span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-faq__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" qa_handles="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__question"> How do I determine the date my expense(s) were incurred? </span> </button> </h3> <div class="o5-accordion__answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__answer"> <p><span class="o5-text__body-2">A service or expense must be incurred before it is eligible for reimbursement. An expense is considered “incurred” when the service is performed, not when you pay for the service. The service also must be performed during your participation in the plan. Services or expenses incurred before or after your plan participation dates do not qualify for reimbursement.</span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-faq__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" qa_handles="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__question"> What happens if I use the account for non-eligible expenses? </span> </button> </h3> <div class="o5-accordion__answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__answer"> <p><span class="o5-text__body-2">If you use your payment card and the expense is deemed ineligible after the expense is already paid, you will be required to reimburse your account for that transaction. If you fail to reimburse the account, you may be required to pay income taxes. If you file a manual request for reimbursement of a non-eligible expense, the request will be denied.</span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-faq__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" qa_handles="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__question"> What happens if I request reimbursement for more than my balance? </span> </button> </h3> <div class="o5-accordion__answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__answer"> <p><span class="o5-text__body-2">If the amount you request for reimbursement is more than your available balance, you will be reimbursed up to the amount available in your account.</span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-faq__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" qa_handles="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__question"> Where can I find my explanation of benefits (EOB)? </span> </button> </h3> <div class="o5-accordion__answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__answer"> <p><span class="o5-text__body-2">An EOB is typically provided by your insurance company, for claims processed through insurance or for copays. It shows all required information (name of patient, description of service, date of service, name of provider, cost of item/service) to get your claim approved quickly.</span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-faq__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" qa_handles="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__question"> What is an explanation of benefits (EOB) and who provides it? </span> </button> </h3> <div class="o5-accordion__answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__answer"> <p><span class="o5-text__body-2">If your claim is processed through insurance or for copays, an EOB is typically provided by your insurance company. An EOB shows all required information (name of patient, description of service, date of service, name of provider/retailer, cost of item/service) to get your claim approved quickly.</span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-faq__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" qa_handles="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__question"> I think my claim was denied in error. What can I do? </span> </button> </h3> <div class="o5-accordion__answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__answer"> <p><span class="o5-text__body-2">If you feel your claim was denied in error, you may appeal this decision. Your appeal must be sent in writing to:</span></p> <p><span class="o5-text__body-2">Optum Financial Claims Department<br /> 12921 S Vista Station Blvd<br /> Draper, UT 84020</span></p> <p><span class="o5-text__body-2">Your appeal must be sent no later than 180 days after your claim was denied. It will be reviewed, and a determination will be made by Optum Financial within 60 days of receipt. A letter will be sent to you with the final decision.</span></p> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </div> <div class="o5-call-to-action-bar dmp-margin__top-0 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <div class=" o5-callToAction__container--brand-secondary-2" data-optum-cmp="o5-call-to-action-bar" data-aem-module="o5-call-to-action-bar"> <div class="o5-callToAction__container dmp-container" qa_handles="o5_cta_container"> <div class="o5-callToAction__text"> <h2 class="o5-callToAction__heading dmp-type__xbold o5-callToAction__heading--2">Ready to submit your claim?</h2> <div class="o5-callToAction__bodyText"><p><span class="o5-text__body-1">Sign in to your account to get started</span></p> </div> </div> <div class="o5-callToAction__buttons o5-callToAction__buttons_wo-ohid"> <a class="dmp-btn dmp-btn--1 dmp-btn--md" data-href="/content/optum5/en/contact-us/financial-customer-service.html" aria-label="Sign in Ready to submit 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