Premium Service Checker | Account and billing | Help & Support

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href="https://accounts.o2.co.uk/" manual_cm_re="meganav_Shop-_-Phones-_-Upgrades" target="_self">Upgrades</a> </li>  <li> <a href="https://www.o2.co.uk/iphone" manual_cm_re="meganav_Shop-_-Phones-_-Apple iPhone" target="_self">Apple iPhone</a> </li>  <li> <a href="https://www.o2.co.uk/shop/apple/iphone-16" manual_cm_re="meganav_Shop-_-Phones-_-iPhone 16" target="">iPhone 16</a> </li>  <li> <a href="https://www.o2.co.uk/android" manual_cm_re="meganav_Shop-_-Phones-_-Android phones" target="_self">Android phones</a> </li>  <li> <a href="https://www.o2.co.uk/shop/like-new" manual_cm_re="meganav_Shop-_-Phones-_-Refurbished phones" target="">Refurbished phones</a> </li>  <li class="indented"> Tablets, laptops & dongles </li>  <li> <a href="https://www.o2.co.uk/shop/tablets" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Tablets" target="_self">Tablets</a> </li>  <li> <a href="https://www.o2.co.uk/ipad" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Apple iPad" target="_self">Apple iPad</a> </li>  <li> <a href="https://www.o2.co.uk/android-tablets" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Android tablets" target="_self">Android tablets</a> </li>  <li> <a href="https://www.o2.co.uk/laptops" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Laptops" target="_self">Laptops</a> </li>  <li> <a href="https://www.o2.co.uk/shop/mobile-broadband" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Dongles and mobile wifi" target="_self">Dongles and mobile wifi</a> </li>  <li class="indented"> Sims and Tariffs </li>  <li> <a href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay Monthly SIMs" target="_self">Pay Monthly SIMs</a> </li>  <li> <a href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?simtype=bigbundles" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay As You Go SIMs" target="_self">Pay As You Go SIMs</a> </li>  <li> <a href="https://www.o2.co.uk/shop/all-tariffs" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Tariffs" target="_self">Tariffs</a> </li>  <li> <a href="https://www.o2.co.uk/international" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-International" target="_self">International</a> </li>  <li> <a href="https://www.o2.co.uk/topup" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Top-up" target="_self">Top-up</a> </li>  <li> <a href="https://www.o2.co.uk/essential-plan" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Essential Plan" target="">Essential Plan</a> </li>  <li class="indented"> Accessories and more </li>  <li> <a href="https://www.o2.co.uk/shop/accessories" manual_cm_re="meganav_Shop-_-Accessories and more-_-Tech and accessories" target="_self">Tech and accessories</a> </li>  <li> <a href="https://www.o2.co.uk/apple-watch" manual_cm_re="meganav_Shop-_-Accessories and more-_-Apple Watch" target="_self">Apple Watch</a> </li>  <li> <a href="https://www.o2.co.uk/smartwatches" manual_cm_re="meganav_Shop-_-Accessories and more-_-Smartwatches" target="_self">Smartwatches</a> </li>  <li> <a href="https://www.o2.co.uk/airpods" manual_cm_re="meganav_Shop-_-Accessories and more-_-AirPods" target="">AirPods</a> </li>  <li> <a href="https://www.o2.co.uk/shop/coming-soon" manual_cm_re="meganav_Shop-_-Accessories and more-_-Coming soon" target="_self">Coming soon</a> </li>  <li> <a href="https://www.o2.co.uk/shop/great-deals" manual_cm_re="meganav_Shop-_-Accessories and more-_-Great deals " target="">Great deals </a> </li>  <li> <a href="https://www.o2.co.uk/black-friday-cyber-monday" manual_cm_re="meganav_Shop-_-Accessories and more-_-Black Friday deals" target="">Black Friday deals</a> </li> </ul> </li> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Why O2-_-na-_-na">Why O2</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/why-o2" manual_cm_re="meganav_Browse Why O2-_-na-_-na">Browse Why O2</a></li>  <li class="indented"> Flexibility </li>  <li> <a href="https://www.o2.co.uk/o2-switch-up" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Switch Up" target="">O2 Switch Up</a> </li>  <li> <a href="https://www.o2.co.uk/custom-plans" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 custom plans" target="_self">O2 custom plans</a> </li>  <li> <a href="https://www.o2.co.uk/multisave" manual_cm_re="meganav_Why O2-_-Flexibility-_-Multisave" target="">Multisave</a> </li>  <li> <a href="https://www.o2recycle.co.uk/" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Recycle" target="_self">O2 Recycle</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" manual_cm_re="meganav_Why O2-_-Flexibility-_-Click and collect" target="_self">Click and collect</a> </li>  <li class="indented"> Perks </li>  <li> <a href="https://www.o2.co.uk/extras" manual_cm_re="meganav_Why O2-_-Perks-_-O2 Extras" target="">O2 Extras</a> </li>  <li> <a href="https://www.o2.co.uk/virgin-media-o2" manual_cm_re="meganav_Why O2-_-Perks-_-Volt" target="_self">Volt</a> </li>  <li> <a href="https://priority.o2.co.uk/" manual_cm_re="meganav_Why O2-_-Perks-_-Priority tickets and offers" target="_self">Priority tickets and offers</a> </li>  <li> <a href="https://www.o2.co.uk/sponsorship/our-venues" manual_cm_re="meganav_Why O2-_-Perks-_-Perks at O2 venues" target="_self">Perks at O2 venues</a> </li>  <li> <a href="https://payandgorewards.o2.co.uk/web/o2" manual_cm_re="meganav_Why O2-_-Perks-_-Pay As You Go Rewards" target="_self">Pay As You Go Rewards</a> </li>  <li class="indented"> Services </li>  <li> <a href="https://www.o2.co.uk/myo2" manual_cm_re="meganav_Why O2-_-Services-_-Manage your account" target="_self">Manage your account</a> </li>  <li> <a href="https://www.o2.co.uk/help/online-safety" manual_cm_re="meganav_Why O2-_-Services-_-Keeping kids safe online" target="_self">Keeping kids safe online</a> </li>  <li> <a href="https://www.o2.co.uk/inspiration" manual_cm_re="meganav_Why O2-_-Services-_-Ideas and Inspiration" target="_self">Ideas and Inspiration</a> </li>  <li class="indented"> Connected </li>  <li> <a href="https://www.o2.co.uk/coveragechecker" manual_cm_re="meganav_Why O2-_-Connected-_-Coverage checker" target="_self">Coverage checker</a> </li>  <li> <a href="https://www.o2.co.uk/connectivity/network-coverage" manual_cm_re="meganav_Why O2-_-Connected-_-Network coverage" target="">Network coverage</a> </li>  <li> <a href="https://www.o2.co.uk/5g" manual_cm_re="meganav_Why O2-_-Connected-_-5G network" target="_self">5G network</a> </li>  <li> <a href="https://www.o2.co.uk/connectivity/free-wifi" manual_cm_re="meganav_Why O2-_-Connected-_-O2 WiFi" target="_self">O2 WiFi</a> </li>  <li> <a href="https://www.o2.co.uk/international/using-your-phone-abroad" manual_cm_re="meganav_Why O2-_-Connected-_-Using your phone abroad" target="_self">Using your phone abroad</a> </li> </ul> </li> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Help-_-na-_-na">Help</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/help" manual_cm_re="meganav_Browse Help-_-na-_-na">Browse Help</a></li>  <li class="indented"> Top queries </li>  <li> <a href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order" manual_cm_re="meganav_Help-_-Top queries-_-Track my order" target="_self">Track my order</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim" manual_cm_re="meganav_Help-_-Top queries-_-Sim card" target="_self">Sim card</a> </li>  <li> <a href="https://www.o2.co.uk/help/pay-as-you-go/topping-up" manual_cm_re="meganav_Help-_-Top queries-_-Top-up" target="_self">Top-up</a> </li>  <li> <a href="https://www.o2.co.uk/help/digital-services/personal-hotspot" manual_cm_re="meganav_Help-_-Top queries-_-Personal Hotspot" target="_self">Personal Hotspot</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" manual_cm_re="meganav_Help-_-Top queries-_-Collection and delivery" target="_self">Collection and delivery</a> </li>  <li class="indented"> Device help </li>  <li> <a href="https://www.o2.co.uk/help/phones-sims-and-devices" manual_cm_re="meganav_Help-_-Device help-_-How to use your device" target="_self">How to use your device</a> </li>  <li> <a href="https://diagnostics.o2.co.uk/fix-my-device" manual_cm_re="meganav_Help-_-Device help-_-Faulty device" target="_self">Faulty device</a> </li>  <li> <a href="https://www.o2.co.uk/help/digital-services/phone-health-check" manual_cm_re="meganav_Help-_-Device help-_-Device health check" target="_self">Device health check</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device" manual_cm_re="meganav_Help-_-Device help-_-Lost or stolen" target="_self">Lost or stolen</a> </li>  <li> <a href="https://community.o2.co.uk/" manual_cm_re="meganav_Help-_-Device help-_-Check O2 Community" target="_self">Check O2 Community</a> </li>  <li class="indented"> Managing your account </li>  <li> <a href="https://accounts.o2.co.uk" manual_cm_re="meganav_Help-_-Managing your account-_-My O2" target="_self">My O2</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill" manual_cm_re="meganav_Help-_-Managing your account-_-Your bill" target="_self">Your bill</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/how-to-pay" manual_cm_re="meganav_Help-_-Managing your account-_-Payments" target="_self">Payments</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" manual_cm_re="meganav_Help-_-Managing your account-_-Premium charges" target="_self">Premium charges</a> </li>  <li> <a href="https://www.o2.co.uk/abouto2/your-data-hub" manual_cm_re="meganav_Help-_-Managing your account-_-Your Data Hub" target="_self">Your Data Hub</a> </li>  <li class="indented"> Other ways to get help </li>  <li> <a href="https://www.o2.co.uk/help" manual_cm_re="meganav_Help-_-Other ways to get help-_-Help and support" target="_self">Help and support</a> </li>  <li> <a href="https://stores.o2.co.uk/" manual_cm_re="meganav_Help-_-Other ways to get help-_-Store locator" target="_self">Store locator</a> </li>  <li> <a href="https://status.o2.co.uk/" manual_cm_re="meganav_Help-_-Other ways to get help-_-Network status" target="_self">Network status</a> </li>  <li> <a href="https://www.o2.co.uk/contactus" manual_cm_re="meganav_Help-_-Other ways to get help-_-Contact us" target="_self">Contact us</a> </li> </ul> </li> </ul>  <div class="bottomLinks"> <ul> <li> <a manual_cm_re="meganav_Find a store-_-na-_-na" href="https://www.o2.co.uk/storelocator">Find a store</a> </li> <li> <a manual_cm_re="meganav_Business-_-na-_-na" href="https://www.o2.co.uk/business">Business</a> </li> </ul> </div>  </div> <div class="linksModuleWrapper linksWrapperConsumer"> <div class="linksWrapper linksWrapperConsumerWidth"> <ul name="Shop">  <li class='tier-menu-wrapper'> <span> Phones </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Phones" data-parent="Shop" data-parent-link="/shop" data-href="/shop/phones" href="https://www.o2.co.uk/shop/phones" target="_self">Phones</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Upgrades" data-parent="Shop" data-parent-link="/shop" data-href="https://accounts.o2.co.uk/" href="https://accounts.o2.co.uk/" target="_self">Upgrades</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Apple iPhone" data-parent="Shop" data-parent-link="/shop" data-href="/iphone" href="https://www.o2.co.uk/iphone" target="_self">Apple iPhone</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-iPhone 16" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/apple/iphone-16" href="https://www.o2.co.uk/shop/apple/iphone-16" target="">iPhone 16</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Android phones" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/android" href="https://www.o2.co.uk/android" target="_self">Android phones</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Refurbished phones" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/like-new" href="https://www.o2.co.uk/shop/like-new" target="">Refurbished phones</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Tablets, laptops & dongles </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Tablets" data-parent="Shop" data-parent-link="/shop" data-href="/shop/tablets" href="https://www.o2.co.uk/shop/tablets" target="_self">Tablets</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Apple iPad" data-parent="Shop" data-parent-link="/shop" data-href="/ipad" href="https://www.o2.co.uk/ipad" target="_self">Apple iPad</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Android tablets" data-parent="Shop" data-parent-link="/shop" data-href="/android-tablets" href="https://www.o2.co.uk/android-tablets" target="_self">Android tablets</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Laptops" data-parent="Shop" data-parent-link="/shop" data-href="/laptops" href="https://www.o2.co.uk/laptops" target="_self">Laptops</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Dongles and mobile wifi" data-parent="Shop" data-parent-link="/shop" data-href="/shop/mobile-broadband" href="https://www.o2.co.uk/shop/mobile-broadband" target="_self">Dongles and mobile wifi</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Sims and Tariffs </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay Monthly SIMs" data-parent="Shop" data-parent-link="/shop" data-href="/shop/sim-cards/sim-only-deals" href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals" target="_self">Pay Monthly SIMs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay As You Go SIMs" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?simtype=bigbundles" href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?simtype=bigbundles" target="_self">Pay As You Go SIMs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Tariffs" data-parent="Shop" data-parent-link="/shop" data-href="/shop/all-tariffs" href="https://www.o2.co.uk/shop/all-tariffs" target="_self">Tariffs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-International" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/international" href="https://www.o2.co.uk/international" target="_self">International</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Top-up" data-parent="Shop" data-parent-link="/shop" data-href="/topup" href="https://www.o2.co.uk/topup" target="_self">Top-up</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Essential Plan" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/essential-plan" href="https://www.o2.co.uk/essential-plan" target="">Essential Plan</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Accessories and more </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Tech and accessories" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/accessories" href="https://www.o2.co.uk/shop/accessories" target="_self">Tech and accessories</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Apple Watch" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/apple-watch" href="https://www.o2.co.uk/apple-watch" target="_self">Apple Watch</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Smartwatches" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/smartwatches" href="https://www.o2.co.uk/smartwatches" target="_self">Smartwatches</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-AirPods" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/airpods" href="https://www.o2.co.uk/airpods" target="">AirPods</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Coming soon" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/coming-soon" href="https://www.o2.co.uk/shop/coming-soon" target="_self">Coming soon</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Great deals " data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/great-deals" href="https://www.o2.co.uk/shop/great-deals" target="">Great deals </a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Black Friday deals" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/black-friday-cyber-monday" href="https://www.o2.co.uk/black-friday-cyber-monday" target="">Black Friday deals</a> </li> </ul> </li> </ul> <ul name="Why-O2">  <li class='tier-menu-wrapper'> <span> Flexibility </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Switch Up" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/o2-switch-up" href="https://www.o2.co.uk/o2-switch-up" target="">O2 Switch Up</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 custom plans" data-parent="Why O2" data-parent-link="/why-o2" data-href="/custom-plans" href="https://www.o2.co.uk/custom-plans" target="_self">O2 custom plans</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-Multisave" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/multisave" href="https://www.o2.co.uk/multisave" target="">Multisave</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Recycle" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2recycle.co.uk/" href="https://www.o2recycle.co.uk/" target="_self">O2 Recycle</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-Click and collect" data-parent="Why O2" data-parent-link="/why-o2" data-href="/help/device-and-sim-support/collection-and-delivery" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" target="_self">Click and collect</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Perks </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-O2 Extras" data-parent="Why O2" data-parent-link="/why-o2" data-href="/extras" href="https://www.o2.co.uk/extras" target="">O2 Extras</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Volt" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/virgin-media-o2" href="https://www.o2.co.uk/virgin-media-o2" target="_self">Volt</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Priority tickets and offers" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://priority.o2.co.uk/" href="https://priority.o2.co.uk/" target="_self">Priority tickets and offers</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Perks at O2 venues" data-parent="Why O2" data-parent-link="/why-o2" data-href="/sponsorship/our-venues" href="https://www.o2.co.uk/sponsorship/our-venues" target="_self">Perks at O2 venues</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Pay As You Go Rewards" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://payandgorewards.o2.co.uk/web/o2" href="https://payandgorewards.o2.co.uk/web/o2" target="_self">Pay As You Go Rewards</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Services </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Manage your account" data-parent="Why O2" data-parent-link="/why-o2" data-href="/myo2" href="https://www.o2.co.uk/myo2" target="_self">Manage your account</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Keeping kids safe online" data-parent="Why O2" data-parent-link="/why-o2" data-href="/help/online-safety" href="https://www.o2.co.uk/help/online-safety" target="_self">Keeping kids safe online</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Ideas and Inspiration" data-parent="Why O2" data-parent-link="/why-o2" data-href="/inspiration" href="https://www.o2.co.uk/inspiration" target="_self">Ideas and Inspiration</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Connected </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Coverage checker" data-parent="Why O2" data-parent-link="/why-o2" data-href="/coveragechecker" href="https://www.o2.co.uk/coveragechecker" target="_self">Coverage checker</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Network coverage" data-parent="Why O2" data-parent-link="/why-o2" data-href="/connectivity/network-coverage" href="https://www.o2.co.uk/connectivity/network-coverage" target="">Network coverage</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-5G network" data-parent="Why O2" data-parent-link="/why-o2" data-href="/5g" href="https://www.o2.co.uk/5g" target="_self">5G network</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-O2 WiFi" data-parent="Why O2" data-parent-link="/why-o2" data-href="/connectivity/free-wifi" href="https://www.o2.co.uk/connectivity/free-wifi" target="_self">O2 WiFi</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Using your phone abroad" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/international/using-your-phone-abroad" href="https://www.o2.co.uk/international/using-your-phone-abroad" target="_self">Using your phone abroad</a> </li> </ul> </li> </ul> <ul name="Help">  <li class='tier-menu-wrapper'> <span> Top queries </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Track my order" data-parent="Help" data-parent-link="/help" data-href="/help/pay-monthly/how-to-track-your-order" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order" target="_self">Track my order</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Sim card" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/activating-your-sim" href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim" target="_self">Sim card</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Top-up" data-parent="Help" data-parent-link="/help" data-href="/help/pay-as-you-go/topping-up" href="https://www.o2.co.uk/help/pay-as-you-go/topping-up" target="_self">Top-up</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Personal Hotspot" data-parent="Help" data-parent-link="/help" data-href="/help/digital-services/personal-hotspot" href="https://www.o2.co.uk/help/digital-services/personal-hotspot" target="_self">Personal Hotspot</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Collection and delivery" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/collection-and-delivery" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" target="_self">Collection and delivery</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Device help </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-How to use your device" data-parent="Help" data-parent-link="/help" data-href="/help/phones-sims-and-devices" href="https://www.o2.co.uk/help/phones-sims-and-devices" target="_self">How to use your device</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Faulty device" data-parent="Help" data-parent-link="/help" data-href="https://diagnostics.o2.co.uk/fix-my-device" href="https://diagnostics.o2.co.uk/fix-my-device" target="_self">Faulty device</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Device health check" data-parent="Help" data-parent-link="/help" data-href="/help/digital-services/phone-health-check" href="https://www.o2.co.uk/help/digital-services/phone-health-check" target="_self">Device health check</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Lost or stolen" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/lost-or-stolen-device" href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device" target="_self">Lost or stolen</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Check O2 Community" data-parent="Help" data-parent-link="/help" data-href="https://community.o2.co.uk/" href="https://community.o2.co.uk/" target="_self">Check O2 Community</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Managing your account </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-My O2" data-parent="Help" data-parent-link="/help" data-href="https://accounts.o2.co.uk" href="https://accounts.o2.co.uk" target="_self">My O2</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Your bill" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/understanding-your-bill" href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill" target="_self">Your bill</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Payments" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/how-to-pay" href="https://www.o2.co.uk/help/account-and-billing/how-to-pay" target="_self">Payments</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Premium charges" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/premium-service-checker" href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" target="_self">Premium charges</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Your Data Hub" data-parent="Help" data-parent-link="/help" data-href="/abouto2/your-data-hub" href="https://www.o2.co.uk/abouto2/your-data-hub" target="_self">Your Data Hub</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Other ways to get help </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Help and support" data-parent="Help" data-parent-link="/help" data-href="/help" href="https://www.o2.co.uk/help" target="_self">Help and support</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Store locator" data-parent="Help" data-parent-link="/help" data-href="https://stores.o2.co.uk/" href="https://stores.o2.co.uk/" target="_self">Store locator</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Network status" data-parent="Help" data-parent-link="/help" data-href="https://status.o2.co.uk/" href="https://status.o2.co.uk/" target="_self">Network status</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Contact us" data-parent="Help" data-parent-link="/help" data-href="/contactus" href="https://www.o2.co.uk/contactus" target="_self">Contact us</a> </li> </ul> </li> </ul> </div>  <div class="modulesWrapper">  <div class="quickLinks" data-qa-quickLinks-module name="Shop"> <ul> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/apple" manual_cm_re="meganav_Shop-_-banner-_-Apple" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-apple-1100.png" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-apple-1100.png" alt="Apple" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/samsung" manual_cm_re="meganav_Shop-_-banner-_-Samsung" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-samsung-1100.png" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-samsung-1100.png" alt="Samsung" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/phones?brand=HONOR&cnd=new" manual_cm_re="meganav_Shop-_-banner-_-HONOR" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-110724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-110724.jpg" alt="HONOR" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/google" manual_cm_re="meganav_Shop-_-banner-_-Google" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-google-1100.png" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-google-1100.png" alt="Google" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.virginmedia.com/broadband?utm_source=o2&utm_medium=referral&utm_campaign=navigation%20link&utm_content=header%20link" manual_cm_re="meganav_Shop-_-banner-_-Virgin Media" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-VMlogo-110724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-VMlogo-110724.jpg" alt="Virgin Media" height="32" width="137" /> </picture> </span> </li> </ul> </div>   <div class="newNavModules" data-qa-newNavModules-module name="Why-O2"> <div component-name="navPromo"> <div class="module dark"> <a href="https://www.o2.co.uk/5g" manual_cm_re="meganav_Why O2-_-banner-_-5G">  <picture> <source srcset="https://www.o2.co.uk/system/files/2024-09/5g-why-o2-thumbnail-dark-230724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="https://www.o2.co.uk/system/files/2024-09/5g-why-o2-thumbnail-dark-230724.jpg" alt="5G" /> </picture> <div class="module-body"> <div class="info"> <div>Are you ready for 5G?</div> <p class="product-cta">Check coverage</p> </div> </div> </a> </div> </div> <div component-name="navPromo"> <div class="module dark"> <a href="https://www.o2.co.uk/why-o2" manual_cm_re="meganav_Why O2-_-banner-_-Why O2">  <picture> <source srcset="https://www.o2.co.uk/system/files/2024-09/why-o2-thumbnail-dark-230724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="https://www.o2.co.uk/system/files/2024-09/why-o2-thumbnail-dark-230724.jpg" alt="Why O2" /> </picture> <div class="module-body"> <div class="info"> <div>See all the reasons to choose O2</div> <p class="product-cta">Why join O2?</p> </div> </div> </a> </div> </div> </div>   <div class="marketingLink" data-qa-marketingLink-module name="Help"> <a href="https://community.o2.co.uk/" data-qa-marketingLink manual_cm_re="meganav_Help-_-banner-_-Why O2 Community">  <picture> <source srcset="https://www.o2.co.uk/system/files/2024-09/global-nav-community-image-070519.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="https://www.o2.co.uk/system/files/2024-09/global-nav-community-image-070519.jpg" alt="Why O2 Community" /> </picture> </a> </div>  </div>  </div> </div> </div> </nav>  <div class="otacPopupBgOverlay"></div> <div class="my-o-2-login-wrapper hide hide-my-o2"> <div class="my-o-2-login"> <input type="hidden" id="shopApiDataFallout" name="shop_api_data_fallout" value="" /> <input type="hidden" id="shopApiDataAcquisition" name="shop_api_data_acquisition" value="https://www.o2.co.uk/shop/ajax/checkoutReminder" /> <input type="hidden" id="shopApiDataUpgrade" name="shop_api_data_upgrade" value="https://www.o2.co.uk/upgrade/ajax/checkoutReminder" /> <div class="my-o-2-sign-in"> <div class="login"> <img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="ClosePopup" class="signinPopupClose"> <div class="my-o-2">My O2</div> <form id="accountsloginForm" name="loginForm" action="https://identity.o2.co.uk/auth/password_o2" method="post"> <div class="username"> <div class="sign-in-to-check-you">Sign in to review your account</div> <input type="text" id="accountsusername" name="username" placeholder="Email or user name" class="rectangle-3 usrName usrNamenPswd"></input> <input type="password" id="accountspassword" name="password" placeholder="Password" class="rectangle-3-1 userPassword usrNamenPswd"></input> </div> <input id="rememberMe" value="true" name="remember_me" type="checkbox" class="rectangle-5"></input> <input id="accountsfailureUrl" value="https://accounts.o2.co.uk/?checkproduct=true" name="failureUrl" type="hidden"></input> <input type="hidden" name="sendTo" id="myO2Mobile" value="https://accounts.o2.co.uk/?checkproduct=true"></input> <div class="remember-my-username">Remember my user name</div> <button type="submit" class="button mask" id="SignInButton" disabled>Sign in</button> </form> <div class="forgotton-your-usern"><a href="https://accounts.o2.co.uk/resetpassword/selectusername">Forgotten your username and password?</a></div> <div class="register"><a href="https://accounts.o2.co.uk/register">Register</a></div> <div class="myo2-id-container"> <div class="hr-lines"> or </div> <div class="myo2Container"> <h3>Use your Virgin Media O2 ID</h3> <p>If you've linked your Virgin Media and O2 details to create a new Virgin Media O2 ID, sign in with it here. <a href="https://www.virginmedia.com/support/help/linked-virgin-media-o2-id" class="">Find out more</a></p> <div class="align-center"> <a class="button" href="https://accounts.o2.co.uk/openid/vmo2">Sign in with a Virgin Media O2 ID</a> </div> </div> </div> </div>  <div class="mobile-login"> <img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="ClosePopup" class="signinPopupClose"> <div class="my-o-2">My O2</div> <form id="mobileNumberform" method="post"> <div class="username"> <div class="sign-in-to-check-you">Enter your mobile number below and we'll send you a code</div> <input type="text" id="accountsMobile" name="mobile_numbner" maxlength="13" placeholder="" class="rectangle-3 usrName usrNamenPswd"></input> <div class="mobilenum-error "></div> </div> <div class="loader1 loader hide"><img src="//static-www.o2.co.uk/themes/o2_theme/img/global/tariff/spinner-trans20.gif" alt="Loader"></div> <button type="submit" class="button mask" id="sendCode">Send code</button> <div class="signin-user"><a href="javascript:void(0);">Sign in with user name and password</a></div> </form> </div>  <div class="otac-login"> <img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="ClosePopup" class="signinPopupClose"> <form id="otacForm" method="post"> <div class="username"> <div class="sign-in-to-check-you otacLoginRow1">We've sent a code to mobile number <span id="submittedMobile"> </span></div> <div class="sign-in-to-check-you otacLoginRow2">If this isn't your mobile number <a href="javascript:void(0);" class="another-number">please try another number</a></div> <div class="sign-in-to-check-you label">Your six digit code</div> <input type="text" id="accountsOtac" name="otac" maxlength="6" placeholder="Enter Code" class="rectangle-3 usrName usrNamenPswd"></input> <div class="otac-error "></div> </div> <input type="hidden" id="verifyUrl" name="verify_url" value="drupal/ajax/custom/otac/verify"></input> <input type="hidden" id="credhandlerURL" name="credhandler_url" value="https://identity.o2.co.uk/redeemotac/phone"></input> <div class="loader2 loader hide"><img src="//static-www.o2.co.uk/themes/o2_theme/img/global/tariff/spinner-trans20.gif" alt="Loader"></div> <button type="submit" class="button mask" id="continueOtac">Continue</button> <div class="backToMobileLogin"><a class="another-number" href="javascript:void(0);">Cancel</a></div> <div class="sign-in-to-check-you">If you've not received a code after 10 minutes we can <a href="javascript:void(0);" class="another-code">send you another code</a></div> <div class="loader1 loader hide"><img src="//static-www.o2.co.uk/themes/o2_theme/img/global/tariff/spinner-trans20.gif" alt="Loader"></div> </form> </div> </div> </div> </div> <style> .my-o-2-login-wrapper .myo2-id-container { margin: 0 20px; } .my-o-2-login-wrapper .hr-lines { position: relative; max-width: 500px; margin: 16px auto; text-align: center; line-height: 26px; } .my-o-2-login-wrapper .hr-lines::before { content: " "; height: 1px; width: 130px; background: #102A57; display: block; position: absolute; top: 50%; left: 0; } .my-o-2-login-wrapper .hr-lines::after { content: " "; height: 1px; width: 130px; background: #102A57; display: block; position: absolute; top: 50%; right: 0; } .my-o-2-login-wrapper .myo2Container { border: 2px solid transparent; border-radius: 6px; background: linear-gradient(to right,#fff,#fff),linear-gradient(to right,#f70000,#081eab); background-clip: padding-box,border-box; background-origin: padding-box,border-box; padding: 20px; } .my-o-2-login-wrapper .myo2Container h3 { color: #000; font-size: 16px; font-weight: 700; line-height: 24px; font-family: Frutiger45,sans-serif; } .my-o-2-login-wrapper .myo2Container p { color: #102A57; padding: 1em 0; } .my-o-2-login-wrapper .myo2Container a, .myo2Container p { font-size: 14px; line-height: 20px; font-family: Frutiger55,sans-serif; } .my-o-2-login-wrapper .myo2Container a { color: #5F2878; text-decoration: underline; } .my-o-2-login-wrapper .myo2Container .align-center { text-align: center; } .my-o-2-login-wrapper .my-o-2-login .myo2Container a.button { border-radius: 8px; background: #0019A5; color: #fff; text-align: center; line-height: 24px; text-decoration: none; padding: 8px 32px; font-family: Frutiger65Bold,sans-serif; margin: 1em 0; font-weight: bold; text-shadow: 0 -1px 1px rgba(0,0,0,0.5); border: none; display: inline-block; width: unset; height: unset; } </style>  </header> <div id="preload-search-icon"></div> </div>  <div id="searchPopup" component-name="searchOverlay" class="nav-overlay hideOverlay" data-qa-searchPopup> <div class="o2-modal-search searchOverlay"> <div class="o2modal-header-search"> <div class="search-form" style="float: left; width: 90%;"> </div> <div class="yxt-close" style="float: right; width: 10%;"><img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="CloseSearch" class="close-overlay close-overlay-width"></div> </div> <div class="searchListWrap clearfix" data-qa-searchListWrap> <div id="autocomplete"></div> <input type="hidden" name="sp_cs" value="UTF-8" /> </div> <div class="o2modal-body-search"> <div class="heading" data-qa-heading>Top searches </div> <ul class="searchList"> <li> <a href="https://www.o2.co.uk/shop/phones?osr=ts_iphone#sort=content.sorting.featured&page=1&brand=apple" title="iPhone"> iPhone </a> </li> <li> <a href="https://www.o2.co.uk/shop/apple/iphone-15?osr=ts_iPhone15" title="iPhone 15"> iPhone 15 </a> </li> <li> <a href="https://www.o2.co.uk/apple-watch?osr=ts_applewatch" title="Apple Watch"> Apple Watch </a> </li> <li> <a href="https://www.o2.co.uk/shop/brand/samsung?osr=ts_samsung" title="Samsung"> Samsung </a> </li> <li> <a href="https://www.o2.co.uk/ipad?osr=ts_ipad" title="iPad"> iPad </a> </li> </ul> </div> </div> </div>    <div id="basketFalloutPopupStatus" class="basket-fallout-row"> <div class="basket-fallout-wrapper"> <div class="shop basket-fallout-popup basket-popup-newdesign"> <a href="#" class="close-btn"></a> <div class="readyToCheckout">Ready to check out?</div> <p class="copy">You still have items in your basket. Order by midnight for free next working day delivery.</p> <a href="/shop/basket" class="cta basketUrl">Check out now</a> </div> </div> </div>  <script type="text/javascript"> var acquisitionCheckoutReminderUrl = "https:\/\/www.o2.co.uk\/shop\/ajax\/checkoutReminder"; var upgradeCheckoutReminderUrl = "https:\/\/www.o2.co.uk\/upgrade\/ajax\/checkoutReminder" </script> <script type="text/javascript"> var isYextSearchPersonalEnabled = 1; var yext_personal_apikey = "c8fbc8ee9174a0e02ebb95e4d3b21c57"; var yext_personal_experiencekey = "consumer-answers" var yext_personal_experienceversion = "PRODUCTION" var yext_personal_businessId = "3799191" var yext_personal_redirectUrl = "https:\/\/www.o2.co.uk\/searchresult" </script> </nav> <section id="block-o2breadcrumbblock" data-block-plugin-id="o2_breadcrumb_block" class="block block-o2-breadcrumb block-o2-breadcrumb-block clearfix"> <div data-qa-breadcrumbs component-name="breadcrumbs" class="breadCrumbNew" role="navigation" aria-label="Breadcrumbs"> <div class="navContainer"> <ul class="menuCrumbNew"> <li > <a href="/help" manual_cm_re="breadcrumb-_-help" tabindex="0" aria-label="help">help</a> </li> <li > <a href="/help/account-and-billing" manual_cm_re="breadcrumb-_-account and billing" tabindex="0" aria-label="account and billing">account and billing</a> </li> <li aria-current="page" > premium service checker </li> </ul> </div> </div> <script data-qa-jsonLd type="application/ld+json"> { "@context": "http:\/\/schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 0, "item": { "@id": "\/help", "name": "help" } }, { "@type": "ListItem", "position": 1, "item": { "@id": "\/help\/account-and-billing", "name": "account and billing" } }, { "@type": "ListItem", "position": 2, "item": { "@id": "\/help\/account-and-billing\/premium-service-checker", "name": "premium service checker" } } ] } </script> </section> </div>  <div component-name="template" class=""> <div class="row top-content "> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div data-qa-curved-header class="containerFullWidth dark" component="headerTne"> <div class="wrapperly blue-grad" > <div class="background-limiter-2000px"> <img src="" class="background-image" data-min-width-320="//static-www.o2.co.uk/sites/default/files/curved-header-xxl-574x2-100720.jpg" data-min-width-575="//static-www.o2.co.uk/sites/default/files/curved-header-xxl-814-100720.jpg" data-min-width-835="//static-www.o2.co.uk/sites/default/files/curved-header-xxl-1100-100720.jpg" data-min-width-1100="//static-www.o2.co.uk/sites/default/files/curved-header-xxl-2000-100720.jpg" alt="Blue background" /> <div class="container"> <div class="row"> <div class="col-xs-12"> <h1>Premium rate services</h1> <p>Help and support</p> </div> </div> </div> </div> </div> </div>     </div> </div> <div class="container flex-container"> <div class="article-content col-xs-12 col-sm-12 col-md-12 col-lg-12"> <a id="main-content" aria-hidden="true" tabindex="-1"></a> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div>  <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "Premium texts", "acceptedAnswer": { "@type": "Answer", "text": "<p>Premium text services start with 6, 7 or 8 and are usually a five or six digit number. The services include entering competitions, donating to charity and voting on TV talent shows. You'll pay for the service through your mobile bill or from your Pay As You Go credit. </p>\r\n\r\n<p>Services that use premium texts include:</p>\r\n\r\n<ul>\r\n\t<li>Sending messages to radio stations</li>\r\n\t<li>Chat services</li>\r\n\t<li>Accessing low cost calls to international numbers</li>\r\n\t<li>Entering TV competitions </li>\r\n\t<li>Voting in TV reality shows</li>\r\n\t<li>Charity donations</li>\r\n</ul>\r\n\r\n<p>No more nuisance numbers. Once you’ve signed in to your My O2 account, you can block sending or receiving all text messages to/from premium rate numbers. So you won’t need to worry about any hidden charges.</p>\r\n\r\n<div class=\"video-embed-field-provider-youtube video-embed-field-responsive-video form-group\"><iframe allowfullscreen=\"allowfullscreen\" frameborder=\"0\" height=\"206\" src=\"https://www.youtube.com/embed/8xecaD9npm0?autoplay=0&start=0&rel=0\" width=\"366\"></iframe></div>" } }, { "@type": "Question", "name": "Premium text subscriptions", "acceptedAnswer": { "@type": "Answer", "text": "<p>Some premium rate services run as a subscription. They’ll automatically send a welcome text when you sign up, explaining how to cancel.</p>\r\n\r\n<p>Here are a few steps you can take to unsubscribe or query charges:</p>\r\n\r\n<p>The most common way to unsubscribe is to text STOP or STOP ALL to the number given in the premium message. This might be different to the number used to send you the message. It’ll be a five digit number. Within 24 hours, you’ll get a free text confirming that the subscription has been stopped.</p>\r\n\r\n<p>If you’re still being charged for unwanted premium messages or want to query charges, it’s best to contact the provider directly.</p>" } }, { "@type": "Question", "name": "Premium rate service regulation", "acceptedAnswer": { "@type": "Answer", "text": "<p>Need more information about premium rate numbers? The <a href=\"https://psauthority.org.uk/\">Phone-paid Services Authority</a> can help, as they’re the regulator for UK premium rate services.</p>\r\n\r\n<p>You can also find useful videos on the <a href=\"https://www.youtube.com/channel/UCZxJXugTtpHpmEqXB21YAtQ\">Phone-paid Services Authority YouTube channel</a>.</p>" } }, { "@type": "Question", "name": "Children and premium rates", "acceptedAnswer": { "@type": "Answer", "text": "<p>The Phone-paid Services Authority runs <a href=\"http://www.phonebrain.org.uk/\">PhoneBrain</a>, a child-friendly version of their main site to help kids understand premium rate services. It can be helpful for teachers and parents too.</p>" } }, { "@type": "Question", "name": "Charges for service calls", "acceptedAnswer": { "@type": "Answer", "text": "<p>When you’re making a service call to 08, 09 and 118 numbers, the charge is split into two parts. There’s the access charge, which is what we charge you, per minute, for connecting the call. Then there’s the service charge, which is decided by the organisation you’re calling – so they have to make you aware of the charge. The total cost of the call will be the access charge, plus the provider’s service charge.</p>\r\n\r\n<p>If you’re making a service call, you should check the prices with the provider. They’re often operated by third parties, so we can’t let you know when their prices change.</p>\r\n\r\n<p>If you use O2 premium rate and customer service numbers we'll let you know about any pricing changes in the usual way, in accordance with our terms and conditions.</p>\r\n\r\n<p>You'll be charged for at least 1 minute when you call a premium rate number.</p>\r\n\r\n<p>Check the table to find out the access charge per minute for calling service numbers. Bear in mind that these aren’t part of your inclusive minutes on Pay Monthly tariffs or your free minutes allowance on Pay As You Go tariffs.</p>\r\n\r\n<table border=\"1\" cellpadding=\"1\" cellspacing=\"1\" style=\"width: 563px;\">\r\n\t<tbody>\r\n\t\t<tr>\r\n\t\t\t<td style=\"width: 126px;\">Service numbers</td>\r\n\t\t\t<td style=\"width: 195px;\">Pay Monthly access charge - per min</td>\r\n\t\t\t<td style=\"width: 224px;\">Pay As You Go access charge - per min</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"width: 126px;\">08*</td>\r\n\t\t\t<td style=\"width: 195px;\">65p</td>\r\n\t\t\t<td style=\"width: 224px;\">65p</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"width: 126px;\">09</td>\r\n\t\t\t<td style=\"width: 195px;\">65p</td>\r\n\t\t\t<td style=\"width: 224px;\">65p</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td style=\"width: 126px;\">118</td>\r\n\t\t\t<td style=\"width: 195px;\">65p</td>\r\n\t\t\t<td style=\"width: 224px;\">65p</td>\r\n\t\t</tr>\r\n\t</tbody>\r\n</table>\r\n\r\n<p>These charges apply across all landlines and mobile phones - not just your O2 phone. <a href=\"/help/account-and-billing/other-numbers-and-charges\">Find out more.</a></p>" } }, { "@type": "Question", "name": "Other service charges", "acceptedAnswer": { "@type": "Answer", "text": "<p>Check the table to find out what you’ll be charged for other numbers. Calls to these numbers aren’t split into two parts – you’ll simply be charged per minute. And they’re not included as part of your inclusive minutes on Pay Monthly tariffs or your free minutes allowance on Pay As You Go tariffs.</p>\r\n\r\n<table border=\"1\" cellpadding=\"1\" cellspacing=\"1\" style=\"width: 500px;\">\r\n\t<tbody>\r\n\t\t<tr>\r\n\t\t\t<td>Numbers outside your allowance</td>\r\n\t\t\t<td>Pay Monthly - per min</td>\r\n\t\t\t<td>Pay As You Go - per min</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td>05</td>\r\n\t\t\t<td>35p</td>\r\n\t\t\t<td>35p</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td>076</td>\r\n\t\t\t<td>Up to 65p</td>\r\n\t\t\t<td>Up to 65p</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td>Jersey, Guernsey, Isle of Man - mobile (<a href=\"https://www.o2.co.uk/popups/jersey-guernsey-and-isle-of-man\">find out more</a>)</td>\r\n\t\t\t<td>55p</td>\r\n\t\t\t<td>55p</td>\r\n\t\t</tr>\r\n\t\t<tr>\r\n\t\t\t<td>07 non-mobile and call forwarding services (<a href=\"https://www.o2.co.uk/popups/specialnumbers-popup-07\">find out more</a>)</td>\r\n\t\t\t<td>55p</td>\r\n\t\t\t<td>66p</td>\r\n\t\t</tr>\r\n\t</tbody>\r\n</table>\r\n\r\n<p>0800 numbers are free. There are other free numbers as well. <a href=\"https://www.o2.co.uk/popups/free-numbers\">Find out more</a>.</p>\r\n\r\n<p>If you're on Pay Monthly, it's also free to call O2 Customer Service numbers.</p>\r\n\r\n<p>You'll be charged for at least 1 minute when you call a premium rate number.</p>" } }, { "@type": "Question", "name": "Charge to Mobile", "acceptedAnswer": { "@type": "Answer", "text": "<p>Charge to Mobile lets you buy digital content, like apps, games and music, and add the cost onto your phone bill or use your Pay As You Go credit.</p>\r\n\r\n<p>You only pay for what you buy from the provider, but you might have to use your data allowance to download the things you buy if you’re not connected to wifi.</p>\r\n\r\n<p>Charge to Mobile is only available to UK customers, but you can still use it while you're in another country. The only thing we might charge extra for is data used while browsing and downloading Check out our guide before you travel.</p>\r\n\r\n<p>Buying with Charge to Mobile</p>\r\n\r\n<ol>\r\n\t<li>Choose what you want to buy. You'll get a payment screen describing what you're buying. </li>\r\n\t<li>Confirm what you want on the second payment screen. If you’re using wifi, or you’re on a PC or tablet, you’ll be asked to type in your mobile number. The provider will send a security pin to your mobile, which you’ll need to type in. </li>\r\n\t<li>Check the verification page. You’ll get a text message receipt from the provider with the details of your purchase, as well as the provider’s contact details. </li>\r\n\t<li>You can find details of any charges in the 'Things you bought' section of your bill, within 'Recent charges' on My O2, where you’ll find the name of the provider. </li>\r\n</ol>\r\n\r\n<p>Issues with charges or content</p>\r\n\r\n<p>If you’re having an issue with the content you’ve downloaded or a charge that’s showing on your bill, it’s best to contact the provider. You can find their contact information on the welcome text sent to your mobile number.</p>\r\n\r\n<p>The provider can explain how you’re subscribed to the service and how you are charged. If you’re not happy with the service the provider can unsubscribe you, which will prevent any further unwanted charges from that service on your O2 Bill.</p>\r\n\r\n<p>We only work with providers we trust. We check every service we use to make sure it meets industry standards. But your purchases are subject to each individual provider's terms and conditions.</p>\r\n\r\n<p>Charge to Mobile is a handy service to have but if it isn’t for you contact 202 who can add a Charge to Mobile bar to your account. Please note that you will still need to unsubscribe to any active services.</p>\r\n\r\n<div class=\"video-embed-field-provider-youtube video-embed-field-responsive-video form-group\"><iframe allowfullscreen=\"allowfullscreen\" frameborder=\"0\" height=\"206\" src=\"https://www.youtube.com/embed/T2x0Itt0MSQ\" width=\"366\"></iframe></div>" } }, { "@type": "Question", "name": "Directory enquiries", "acceptedAnswer": { "@type": "Answer", "text": "<p>118402 is the O2 directory enquiries service. It's £1.50 per minute for O2 customers.</p>\r\n\r\n<p>We can answer calls quickly to provide listings for local and national business and residential numbers in the UK. We can then either connect the call or send you a free text with the number you're looking for.</p>\r\n\r\n<p>You’ll be charged on a per minute basis when calling 118402.</p>\r\n\r\n<h4>Other 118 Services</h4>\r\n\r\n<p>The total cost of your directory enquiries call will be our access charge plus your provider's service charge. You can find your access charge on this page in the Service number and access charges section above, or by looking at your O2 bill or checking your tariff.</p>\r\n\r\n<p>These prices are effective from 3 August 2017.</p>\r\n\r\n<h4>More information</h4>\r\n\r\n<p>O2 does not endorse or promote other 118 services and we accept no liability for services provided by third parties.</p>\r\n\r\n<p>If you make lots of directory enquiry calls you should regularly check the latest prices with the provider, as they’re subject to change. This is because premium rate numbers are often operated by third parties and we can't notify you when their prices change.</p>" } } ] } </script>  <article role="article" about="/help/account-and-billing/premium-service-checker" class="default-o2-page full clearfix"> <div class="content"> <div class="field field--name-field-page-rows field--type-entity-reference-revisions field--label-hidden field--items" id="node"> <div class="row " > <div component-name="textarea" id=""> <div class="default-content-container"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 textarea-component"> <p>If you can see extra charges on your bill, it might be because you’ve entered a TV competition, texted a radio show or made a charity donation through your phone.</p> <p>Enter the number or service name below to find out more about the provider.</p><p> </p> </div> </div> </div> </div> <div class="row " > <div component-name="psc" class="psc-outer"> <div class ="psc-title" data-qa-psc-title>What have I been charged for?</div> <div class ="psc-desc" data-qa-psc-desc><p>Seen a Charge to Mobile or premium service charge on your bill? Enter the 5 to 8 digit number or service name to find out more.</p> </div> <form id="psc-form" method="post"> <input type="text" name="psc-text" class="checkChargetxt" placeholder="For example, 08939293994 or ITV " maxlength="25" pattern="[a-zA-Z0-9\s,.!']+" title="Please enter the service name or premium number as it appears on your bill."> <input type="submit" value="Check Charge" class="checkChargebtn checkChargebtncss" disabled> <input type="hidden" id="psc-type" name="psc-type" value="consumer"> </form> </div> <div class="premium-service"> <div class="spinner hide"></div> <div class="premium-title hide"></div> <div class="ugpsdr-details hide"> <div class="service-name"> <div class="title">Service</div> <span class="value"></span> </div> <div class="content-provide"> <div class="title">Provider/Category</div> <span class="value"></span> </div> <div class="telephone-number"> <div class="title">Contact Number</div> <span class="value"></span> </div> </div> <div class="premium-service-term hide"> <div class="ps-description"> </div> <div class="pm-accordion"> <a href="#." class="accordion-title"></a> </div> <div class="pm-advisory-copy accordion-desc hide"> </div> </div> </div> </div> <div class="row " >    <div class="pd-redesign-wrapper pd-redesign-grid"> <div class="container faq-container"> <div component-name="faq_version_2" data-qa-faq-component class="col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div class="module faq no-hover " id="types-of-premium-charges" > <h2>Types of premium charges</h2> <div class="module-body col-xs-6 col-sm-6 col-sm-offset-1 col-md-offset-0 col-md-12 col-lg-12"> <dl> <dt id='premium-texts' data-qa-question-premium-texts tabindex="0" aria-live="polite"><span>Premium texts <span class="sr-only">Collapsed link</span></span></dt> <dd data-qa-answer-premium-texts ><p>Premium text services start with 6, 7 or 8 and are usually a five or six digit number. The services include entering competitions, donating to charity and voting on TV talent shows. You'll pay for the service through your mobile bill or from your Pay As You Go credit. </p> <p>Services that use premium texts include:</p> <ul> <li>Sending messages to radio stations</li> <li>Chat services</li> <li>Accessing low cost calls to international numbers</li> <li>Entering TV competitions </li> <li>Voting in TV reality shows</li> <li>Charity donations</li> </ul> <p>No more nuisance numbers. Once you’ve signed in to your My O2 account, you can block sending or receiving all text messages to/from premium rate numbers. So you won’t need to worry about any hidden charges.</p> <div class="video-embed-field-provider-youtube video-embed-field-responsive-video form-group"><iframe allowfullscreen="allowfullscreen" frameborder="0" height="206" src="https://www.youtube.com/embed/8xecaD9npm0?autoplay=0&start=0&rel=0" width="366"></iframe></div> </dd> <hr> <dt id='premium-text-subscriptions' data-qa-question-premium-text-subscriptions tabindex="0" aria-live="polite"><span>Premium text subscriptions <span class="sr-only">Collapsed link</span></span></dt> <dd data-qa-answer-premium-text-subscriptions ><p>Some premium rate services run as a subscription. They’ll automatically send a welcome text when you sign up, explaining how to cancel.</p> <p>Here are a few steps you can take to unsubscribe or query charges:</p> <p>The most common way to unsubscribe is to text STOP or STOP ALL to the number given in the premium message. This might be different to the number used to send you the message. It’ll be a five digit number. Within 24 hours, you’ll get a free text confirming that the subscription has been stopped.</p> <p>If you’re still being charged for unwanted premium messages or want to query charges, it’s best to contact the provider directly.</p> </dd> <hr> <dt id='premium-rate-service-regulation' data-qa-question-premium-rate-service-regulation tabindex="0" aria-live="polite"><span>Premium rate service regulation <span class="sr-only">Collapsed link</span></span></dt> <dd data-qa-answer-premium-rate-service-regulation ><p>Need more information about premium rate numbers? The <a href="https://psauthority.org.uk/">Phone-paid Services Authority</a> can help, as they’re the regulator for UK premium rate services.</p> <p>You can also find useful videos on the <a href="https://www.youtube.com/channel/UCZxJXugTtpHpmEqXB21YAtQ">Phone-paid Services Authority YouTube channel</a>.</p> </dd> <hr> <dt id='children-and-premium-rates' data-qa-question-children-and-premium-rates tabindex="0" aria-live="polite"><span>Children and premium rates <span class="sr-only">Collapsed link</span></span></dt> <dd data-qa-answer-children-and-premium-rates ><p>The Phone-paid Services Authority runs <a href="http://www.phonebrain.org.uk/">PhoneBrain</a>, a child-friendly version of their main site to help kids understand premium rate services. It can be helpful for teachers and parents too.</p> </dd> <hr> </dl> </div> </div> </div> </div> </div>  </div> <div class="row " >    <div class="pd-redesign-wrapper pd-redesign-grid"> <div class="container faq-container"> <div component-name="faq_version_2" data-qa-faq-component class="col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div class="module faq no-hover " id="service-numbers-and-access-charges" > <h2>Service numbers and access charges</h2> <div class="module-body col-xs-6 col-sm-6 col-sm-offset-1 col-md-offset-0 col-md-12 col-lg-12"> <dl> <dt id='charges-for-service-calls' data-qa-question-charges-for-service-calls tabindex="0" aria-live="polite"><span>Charges for service calls <span class="sr-only">Collapsed link</span></span></dt> <dd data-qa-answer-charges-for-service-calls ><p>When you’re making a service call to 08, 09 and 118 numbers, the charge is split into two parts. There’s the access charge, which is what we charge you, per minute, for connecting the call. Then there’s the service charge, which is decided by the organisation you’re calling – so they have to make you aware of the charge. The total cost of the call will be the access charge, plus the provider’s service charge.</p> <p>If you’re making a service call, you should check the prices with the provider. They’re often operated by third parties, so we can’t let you know when their prices change.</p> <p>If you use O2 premium rate and customer service numbers we'll let you know about any pricing changes in the usual way, in accordance with our terms and conditions.</p> <p>You'll be charged for at least 1 minute when you call a premium rate number.</p> <p>Check the table to find out the access charge per minute for calling service numbers. Bear in mind that these aren’t part of your inclusive minutes on Pay Monthly tariffs or your free minutes allowance on Pay As You Go tariffs.</p> <table border="1" cellpadding="1" cellspacing="1" style="width: 563px;"> <tbody> <tr> <td style="width: 126px;">Service numbers</td> <td style="width: 195px;">Pay Monthly access charge - per min</td> <td style="width: 224px;">Pay As You Go access charge - per min</td> </tr> <tr> <td style="width: 126px;">08*</td> <td style="width: 195px;">65p</td> <td style="width: 224px;">65p</td> </tr> <tr> <td style="width: 126px;">09</td> <td style="width: 195px;">65p</td> <td style="width: 224px;">65p</td> </tr> <tr> <td style="width: 126px;">118</td> <td style="width: 195px;">65p</td> <td style="width: 224px;">65p</td> </tr> </tbody> </table> <p>These charges apply across all landlines and mobile phones - not just your O2 phone. <a href="/help/account-and-billing/other-numbers-and-charges">Find out more.</a></p> </dd> <hr> <dt id='other-service-charges' data-qa-question-other-service-charges tabindex="0" aria-live="polite"><span>Other service charges <span class="sr-only">Collapsed link</span></span></dt> <dd data-qa-answer-other-service-charges ><p>Check the table to find out what you’ll be charged for other numbers. Calls to these numbers aren’t split into two parts – you’ll simply be charged per minute. And they’re not included as part of your inclusive minutes on Pay Monthly tariffs or your free minutes allowance on Pay As You Go tariffs.</p> <table border="1" cellpadding="1" cellspacing="1" style="width: 500px;"> <tbody> <tr> <td>Numbers outside your allowance</td> <td>Pay Monthly - per min</td> <td>Pay As You Go - per min</td> </tr> <tr> <td>05</td> <td>35p</td> <td>35p</td> </tr> <tr> <td>076</td> <td>Up to 65p</td> <td>Up to 65p</td> </tr> <tr> <td>Jersey, Guernsey, Isle of Man - mobile (<a href="https://www.o2.co.uk/popups/jersey-guernsey-and-isle-of-man">find out more</a>)</td> <td>55p</td> <td>55p</td> </tr> <tr> <td>07 non-mobile and call forwarding services (<a href="https://www.o2.co.uk/popups/specialnumbers-popup-07">find out more</a>)</td> <td>55p</td> <td>66p</td> </tr> </tbody> </table> <p>0800 numbers are free. There are other free numbers as well. <a href="https://www.o2.co.uk/popups/free-numbers">Find out more</a>.</p> <p>If you're on Pay Monthly, it's also free to call O2 Customer Service numbers.</p> <p>You'll be charged for at least 1 minute when you call a premium rate number.</p> </dd> <hr> <dt id='charge-to-mobile' data-qa-question-charge-to-mobile tabindex="0" aria-live="polite"><span>Charge to Mobile <span class="sr-only">Collapsed link</span></span></dt> <dd data-qa-answer-charge-to-mobile ><p>Charge to Mobile lets you buy digital content, like apps, games and music, and add the cost onto your phone bill or use your Pay As You Go credit.</p> <p>You only pay for what you buy from the provider, but you might have to use your data allowance to download the things you buy if you’re not connected to wifi.</p> <p>Charge to Mobile is only available to UK customers, but you can still use it while you're in another country. The only thing we might charge extra for is data used while browsing and downloading Check out our guide before you travel.</p> <p>Buying with Charge to Mobile</p> <ol> <li>Choose what you want to buy. You'll get a payment screen describing what you're buying. </li> <li>Confirm what you want on the second payment screen. If you’re using wifi, or you’re on a PC or tablet, you’ll be asked to type in your mobile number. The provider will send a security pin to your mobile, which you’ll need to type in. </li> <li>Check the verification page. You’ll get a text message receipt from the provider with the details of your purchase, as well as the provider’s contact details. </li> <li>You can find details of any charges in the 'Things you bought' section of your bill, within 'Recent charges' on My O2, where you’ll find the name of the provider. </li> </ol> <p>Issues with charges or content</p> <p>If you’re having an issue with the content you’ve downloaded or a charge that’s showing on your bill, it’s best to contact the provider. You can find their contact information on the welcome text sent to your mobile number.</p> <p>The provider can explain how you’re subscribed to the service and how you are charged. If you’re not happy with the service the provider can unsubscribe you, which will prevent any further unwanted charges from that service on your O2 Bill.</p> <p>We only work with providers we trust. We check every service we use to make sure it meets industry standards. But your purchases are subject to each individual provider's terms and conditions.</p> <p>Charge to Mobile is a handy service to have but if it isn’t for you contact 202 who can add a Charge to Mobile bar to your account. Please note that you will still need to unsubscribe to any active services.</p> <div class="video-embed-field-provider-youtube video-embed-field-responsive-video form-group"><iframe allowfullscreen="allowfullscreen" frameborder="0" height="206" src="https://www.youtube.com/embed/T2x0Itt0MSQ" width="366"></iframe></div> </dd> <hr> <dt id='directory-enquiries' data-qa-question-directory-enquiries tabindex="0" aria-live="polite"><span>Directory enquiries <span class="sr-only">Collapsed link</span></span></dt> <dd data-qa-answer-directory-enquiries ><p>118402 is the O2 directory enquiries service. It's £1.50 per minute for O2 customers.</p> <p>We can answer calls quickly to provide listings for local and national business and residential numbers in the UK. We can then either connect the call or send you a free text with the number you're looking for.</p> <p>You’ll be charged on a per minute basis when calling 118402.</p> <h4>Other 118 Services</h4> <p>The total cost of your directory enquiries call will be our access charge plus your provider's service charge. You can find your access charge on this page in the Service number and access charges section above, or by looking at your O2 bill or checking your tariff.</p> <p>These prices are effective from 3 August 2017.</p> <h4>More information</h4> <p>O2 does not endorse or promote other 118 services and we accept no liability for services provided by third parties.</p> <p>If you make lots of directory enquiry calls you should regularly check the latest prices with the provider, as they’re subject to change. This is because premium rate numbers are often operated by third parties and we can't notify you when their prices change.</p> </dd> <hr> </dl> </div> </div> </div> </div> </div>  </div> <div class="row " > <div component-name="votingButton" class="col-xs-12 col-sm-9 col-md-9 col-lg-9"> <div class="voting-btn container-padded"> Was this information helpful? <span class="voting-options"> <a href="javascript:void(0)" manual_cm_re="votingButton-_-5_1_single-_-Was this information helpful?-_-Yes" class="" >Yes</a> | <a href="javascript:void(0)" manual_cm_re="votingButton-_-5_1_single-_-Was this information helpful?-_-No">No</a> </span> <p class="voting-result"> Thank you for sending your feedback. </p> </div> </div> </div> <div class="row " > <div class=""> <section id="block-helpsupportpromosblock" data-block-plugin-id="block_content:3536500c-4b53-460f-94d7-f2f1931f6a7d" class="block block-block-content block-block-content3536500c-4b53-460f-94d7-f2f1931f6a7d clearfix"> <div class="field field--name-field-block-row field--type-entity-reference-revisions field--label-hidden field--items" id="block_content"> <div class=""> <div class="field field--name-field-add-block-row field--type-entity-reference-revisions field--label-hidden field--items" id="paragraph"> <div component-name="labelXXL" class="col-xs-12 col-sm-12 col-md-12 col-lg-12" id=""> <div class="module label-xxl label-id "> <h2>Can't find what you're looking for?</h2> <div class="line" aria-hidden="true"></div> </div> </div> </div> </div> <div class=""> <div class="field field--name-field-add-block-row field--type-entity-reference-revisions field--label-hidden field--items" id="paragraph"> <div component-name="promoM" data-qa-component-name-promoM-need-help-with-your-device?="" class="col-xs-12 col-sm-6 col-md-6 col-lg-6" id=> <div id="promoM-1190068280" class="module promo short light videoPromo genericPromo"> <video autoplay muted loop id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="/help/phones-sims-and-devices" title="Go to help" target="" manual_cm_re="promoMShort-_-6_1_single-_-Need help with your device?" class="prevd"> <img src="" data-min-width-320="//static-www.o2.co.uk/sites/default/files/promo-m-short-574x2-1-231020.jpg" data-min-width-575="//static-www.o2.co.uk/sites/default/files/promo-m-short-814-1-231020.jpg" data-min-width-835="//static-www.o2.co.uk/sites/default/files/promo-m-short-1100-1-231020.jpg" data-min-width-1100="//static-www.o2.co.uk/sites/default/files/promo-m-short-1100-1-231020.jpg" alt="Question mark" style="display:none;" id="promoComponentImage"/> <div class="module-body"> <div class="info" data-qa-promo-info=""> <h3>Need help with your device? </h3> <p>Take a look at our useful self-help guide.</p> <p class="product-cta">Go to help</p> </div> </div> </a> </div> <div id="test-sample-overlay"> </div> </div> <style type="text/css"> .no-js #promoM-1190068280 img{ content: url("//static-www.o2.co.uk/sites/default/files/promo-m-short-574-1-231020.jpg"); } @media screen and (min-width:575px){ .no-js #promoM-1190068280 img{ content: url("//static-www.o2.co.uk/sites/default/files/promo-m-short-814-1-231020.jpg"); } } @media screen and (min-width:815px){ .no-js #promoM-1190068280 img{ content: url("//static-www.o2.co.uk/sites/default/files/promo-m-short-1100-1-231020.jpg"); } } @media screen and (min-width:1100px){ .no-js #promoM-1190068280 img{ content: url("//static-www.o2.co.uk/sites/default/files/promo-m-short-1100-1-231020.jpg"); } } </style>     <div component-name="promoM" data-qa-component-name-promoM-my-o2="" class="col-xs-12 col-sm-6 col-md-6 col-lg-6" id=> <div id="promoM-656027423" class="module promo short light videoPromo genericPromo"> <video autoplay muted loop id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="/myo2" title="Go to My O2" target="" manual_cm_re="promoMShort-_-6_2_single-_-My O2" class="prevd"> <img src="" data-min-width-320="//static-www.o2.co.uk/sites/default/files/my-o2-promo-m-short-574x2-020321.jpg" data-min-width-575="//static-www.o2.co.uk/sites/default/files/my-o2-promo-m-short-814-020321.jpg" data-min-width-835="//static-www.o2.co.uk/sites/default/files/my-o2-promo-m-short-1100-020321.jpg" data-min-width-1100="//static-www.o2.co.uk/sites/default/files/my-o2-promo-m-short-1100-020321.jpg" alt="My O2" style="display:none;" id="promoComponentImage"/> <div class="module-body"> <div class="info" data-qa-promo-info=""> <h3>My O2 </h3> <p>Track your usage, check your bills, upgrade and more.</p> <p class="product-cta">Go to My O2</p> </div> </div> </a> </div> <div id="test-sample-overlay"> </div> </div> <style type="text/css"> .no-js #promoM-656027423 img{ content: url("//static-www.o2.co.uk/sites/default/files/my-o2-promo-m-short-574-020321.jpg"); } @media screen and (min-width:575px){ .no-js #promoM-656027423 img{ content: url("//static-www.o2.co.uk/sites/default/files/my-o2-promo-m-short-814-020321.jpg"); } } @media screen and (min-width:815px){ .no-js #promoM-656027423 img{ content: url("//static-www.o2.co.uk/sites/default/files/my-o2-promo-m-short-1100-020321.jpg"); } } @media screen and (min-width:1100px){ .no-js #promoM-656027423 img{ content: url("//static-www.o2.co.uk/sites/default/files/my-o2-promo-m-short-1100-020321.jpg"); } } </style>     </div> </div> </div> </section> </div> </div> <div class="row " > <div class=""> <section id="block-communityo2promoxxlshort" data-block-plugin-id="block_content:e65ac526-8ad8-4c59-aff3-7d264db09ee6" class="block block-block-content block-block-contente65ac526-8ad8-4c59-aff3-7d264db09ee6 clearfix"> <div class="field field--name-field-block-row field--type-entity-reference-revisions field--label-hidden field--items" id="block_content"> <div class=""> <div class="field field--name-field-add-block-row field--type-entity-reference-revisions field--label-hidden field--items" id="paragraph"> <div component-name="promoM" data-qa-component-name-promoM-o2-community="" class="col-xs-12 col-sm-6 col-md-6 col-lg-6" id=> <div id="promoM-199810629" class="module promo short light videoPromo genericPromo"> <video autoplay muted loop id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="https://community.o2.co.uk/" title="Find out more" target="" manual_cm_re="promoMShort-_-9_1_single-_-O2 Community" class="prevd"> <img src="" data-min-width-320="//static-www.o2.co.uk/sites/default/files/community-promo-m-short-574x2.jpg" data-min-width-575="//static-www.o2.co.uk/sites/default/files/community-promo-m-short-814.jpg" data-min-width-835="//static-www.o2.co.uk/sites/default/files/community-promo-m-short-1100.jpg" data-min-width-1100="//static-www.o2.co.uk/sites/default/files/community-promo-m-short-1100.jpg" alt="Group laughing" style="display:none;" id="promoComponentImage"/> <div class="module-body"> <div class="info" data-qa-promo-info=""> <h3>O2 Community </h3> <p>Get help and chat to other customers in the O2 Community.</p> <p class="product-cta">Find out more</p> </div> </div> </a> </div> <div id="test-sample-overlay"> </div> </div> <style type="text/css"> .no-js #promoM-199810629 img{ content: url("//static-www.o2.co.uk/sites/default/files/community-promo-m-short-574.jpg"); } @media screen and (min-width:575px){ .no-js #promoM-199810629 img{ content: url("//static-www.o2.co.uk/sites/default/files/community-promo-m-short-814.jpg"); } } @media screen and (min-width:815px){ .no-js #promoM-199810629 img{ content: url("//static-www.o2.co.uk/sites/default/files/community-promo-m-short-1100.jpg"); } } @media screen and (min-width:1100px){ .no-js #promoM-199810629 img{ content: url("//static-www.o2.co.uk/sites/default/files/community-promo-m-short-1100.jpg"); } } </style>     <div component-name="promoM" data-qa-component-name-promoM-still-need-help?="" class="col-xs-12 col-sm-6 col-md-6 col-lg-6" id=> <div id="promoM-1371437611" class="module promo short light videoPromo genericPromo"> <video autoplay muted loop id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="/contactus" title="Contact us" target="" manual_cm_re="promoMShort-_-9_2_single-_-Still need help?" class="prevd"> <img src="" data-min-width-320="//static-www.o2.co.uk/sites/default/files/promo-m-short-574x2-2-231020.jpg" data-min-width-575="//static-www.o2.co.uk/sites/default/files/promo-m-short-814-2-231020.jpg" data-min-width-835="//static-www.o2.co.uk/sites/default/files/promo-m-short-1100-2-231020_0.jpg" data-min-width-1100="//static-www.o2.co.uk/sites/default/files/promo-m-short-1100-2-231020_0.jpg" alt="Guru" style="display:none;" id="promoComponentImage"/> <div class="module-body"> <div class="info" data-qa-promo-info=""> <h3>Still need help? </h3> <p>Find the best way to get in touch.</p> <p class="product-cta">Contact us</p> </div> </div> </a> </div> <div id="test-sample-overlay"> </div> </div> <style type="text/css"> .no-js #promoM-1371437611 img{ content: url("//static-www.o2.co.uk/sites/default/files/promo-m-short-574-2-231020.jpg"); } @media screen and (min-width:575px){ .no-js #promoM-1371437611 img{ content: url("//static-www.o2.co.uk/sites/default/files/promo-m-short-814-2-231020.jpg"); } } @media screen and (min-width:815px){ .no-js #promoM-1371437611 img{ content: url("//static-www.o2.co.uk/sites/default/files/promo-m-short-1100-2-231020_0.jpg"); } } @media screen and (min-width:1100px){ .no-js #promoM-1371437611 img{ content: url("//static-www.o2.co.uk/sites/default/files/promo-m-short-1100-2-231020_0.jpg"); } } </style>     </div> </div> </div> </section> </div> </div> </div> </div> </article>     </div> </div>  </div> </div>  <div component-name="footer" class=""> <footer> <div id="o2-footer"> <div class ="global-navigation-grid"> <div class="container"> <div class="row"> <div class="o2-footer-primary footer-hidden tablet-show tablet-pro-show desktop-show"> <div class="in-liner col-sm-offset-0 col-sm-3 col-md-offset-1 col-md-3 col-lg-3 col-lg-offset-1"> <div class="menu-list menu-activity"><dl> <div id="block-personal-footer-most-popular" data-block-plugin-id="menu_block:personal-footer-menu" class="block block-menu-block block-menu-blockpersonal-footer-menu"> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/find-a-store%402x_0.png" alt="Find a store" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Find a store-_-na" href="https://stores.o2.co.uk/">Find a store</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/check-network%402x_0.png" alt="Check our network" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Check our network-_-na" href="https://www.o2.co.uk/coveragechecker">Check our network</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/my-o2%402x_0.png" alt="Sign in to My O2" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Sign in to My O2-_-na" href="https://accounts.o2.co.uk/auth">Sign in to My O2</a> </dd> <dd class=""> <img 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class=""> <a manual_cm_re="Footerlink-_-Pay Monthly Sim-_-na" href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals">Pay Monthly Sim</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Pay As You Go Sim-_-na" href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go">Pay As You Go Sim</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Virgin Media O2 Joint Venture-_-na" href="https://www.virginmediao2.co.uk/">Virgin Media O2 Joint Venture</a> </dd> </div> </dl> </div> </div> </div> <div class="o2-footer-primary footer-hidden mobile-show"> <div class="in-liner col-xs-6"> <div class="menu-list menu-activity"><dl> <div id="block-personal-footer-most-popular" data-block-plugin-id="menu_block:personal-footer-menu" class="block block-menu-block block-menu-blockpersonal-footer-menu"> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/find-a-store%402x_0.png" alt="Find a store" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Find a store-_-na" href="https://stores.o2.co.uk/">Find a store</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/check-network%402x_0.png" alt="Check our network" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Check our network-_-na" href="https://www.o2.co.uk/coveragechecker">Check our network</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/my-o2%402x_0.png" alt="Sign in to My O2" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Sign in to My O2-_-na" href="https://accounts.o2.co.uk/auth">Sign in to My O2</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/track-order%402x.png" alt="Track my order" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Track my order-_-na" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order">Track my order</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/search%402x_0.png" alt="Search" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Search-_-na" href="https://www.o2.co.uk/searchresult?view=html&q1=top&x1=page_type&q=">Search</a> </dd> </div> </dl> </div> </div> <div class="in-liner col-xs-6"> <div class="menu-list menu-help-support"><dl> <div id="block-personal-footer-help-and-support" data-block-plugin-id="menu_block:personal-footer-menu" class="block block-menu-block block-menu-blockpersonal-footer-menu"> <dt>Help and support</dt> <dd> <a manual_cm_re="Footerlink-_-Help home-_-na" href="https://www.o2.co.uk/help">Help home</a> </dd> <dd> <a manual_cm_re="Footerlink-_-Contact us-_-na" href="https://www.o2.co.uk/contactus">Contact us</a> </dd> <dd> <a manual_cm_re="Footerlink-_-My O2-_-na" href="https://www.o2.co.uk/myo2">My O2</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Collection and delivery-_-na" 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