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</a></h3><p><strong>What rights do I have when<a href="/en/shopping-internet/14-days-to-withdraw.html"> buying online</a>?</strong> How do I recognize a <a href="/en/shopping-internet/how-to-check-the-trustworthiness-of-a-website.html">reputable online shop</a>? <strong>What rights do I have in the event of <a href="/en/travelling-motor-vehicles/air-travel/air-passenger-rights.html">flight delays</a> or <a href="/en/travelling-motor-vehicles/air-travel/airplane-luggage.html">lost luggage</a>?</strong></p><p>Then please contact us via this request form.</p></div><div class="card-footer"><a class="btn btn-primary" title="Ask us your question" href="https://eccwebforms.eu/france/contact"><span class="btn-icon"><svg xmlns="http://www.w3.org/2000/svg" id="Ebene_1" data-name="Ebene 1" viewBox="0 0 68 68"><defs><style> .cls-1 { fill: #fff; } </style></defs><title>Icons_Slider</title><g><path class="cls-1" d="M34,68A34,34,0,1,1,68,34,34,34,0,0,1,34,68M34,3.74A30.26,30.26,0,1,0,64.26,34,30.3,30.3,0,0,0,34,3.74"/><path class="cls-1" d="M46.42,25.32v.4H38.14V17.43h.39a1.54,1.54,0,0,1,1.1.45L46,24.23a1.54,1.54,0,0,1,.45,1.09M40.21,32.7v.52a.78.78,0,0,1-.78.78H28.56a.78.78,0,0,1-.78-.78V32.7a.78.78,0,0,1,.78-.77H39.43a.78.78,0,0,1,.78.77m0,4.67a.78.78,0,0,1-.78.77H28.56a.78.78,0,0,1-.78-.77v-.52a.78.78,0,0,1,.78-.78H39.43a.78.78,0,0,1,.78.78Zm0,4.14a.78.78,0,0,1-.78.77H28.56a.78.78,0,0,1-.78-.77V41a.78.78,0,0,1,.78-.78H39.43a.78.78,0,0,1,.78.78ZM36.07,26.23v-8.8H23.13A1.55,1.55,0,0,0,21.57,19V49a1.55,1.55,0,0,0,1.56,1.55H44.87A1.54,1.54,0,0,0,46.42,49V27.79h-8.8a1.56,1.56,0,0,1-1.55-1.56"/></g></svg></span><span class="btn-text"> Ask us your question </span></a></div></div></div><div class="card-group-element-item"><div class="card"><div class="card-img-top"><a href="https://eccwebforms.eu/france/complaint" title="Complaint about a trader?"><picture><source data-variant="default" data-maxwidth="538" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/d/a/csm_Problem-Frau_c63052c2cc.jpg"><source data-variant="large" data-maxwidth="448" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/d/a/csm_Problem-Frau_a060d76e02.jpg"><source data-variant="medium" data-maxwidth="328" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/d/a/csm_Problem-Frau_646db0c639.jpg"><source data-variant="small" data-maxwidth="238" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/d/a/csm_Problem-Frau_55dff06ca3.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/d/a/csm_Problem-Frau_371c9928f2.jpg"><img loading="lazy" title="Probleme- litige" alt="Femme assise devant un ordinateur portable se tenant la t锚te " src="https://www.europe-consommateurs.eu/fileadmin/_processed_/d/a/csm_Problem-Frau_c63052c2cc.jpg" width="538" height="298"/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="https://eccwebforms.eu/france/complaint" title="Complaint about a trader?"> Complaint about a trader? </a></h3><p>Do you have problems with a <strong>trader from another EU country, Norway or Iceland</strong>? <strong>Our legal advisors can help you </strong>to find a quick and amicable settlement! 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Everything you have to know about Justice in Europe and France.</p></div><div class="card-footer"><a href="/en/questions-and-complaints/court-procedures.html" class="card-link" title="Court procedures" data-toggle="tooltip"> Read more </a></div></div></div><div class="card-menu-item"><div class="card"><div class="card-img-top"><a href="/en/questions-and-complaints/how-to-file-a-police-complaint.html" title="How to file a police complaint?" data-toggle="tooltip"><picture><source data-variant="default" data-maxwidth="258" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/8/a/csm_police_157047340_51a243df1c.jpg"><source data-variant="large" data-maxwidth="448" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/8/a/csm_police_157047340_67a6ab6032.jpg"><source data-variant="medium" data-maxwidth="328" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/8/a/csm_police_157047340_d5618b4c40.jpg"><source data-variant="small" data-maxwidth="238" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/8/a/csm_police_157047340_45ddd720c8.jpg"><source data-variant="extrasmall" data-maxwidth="372" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/8/a/csm_police_157047340_62d3e60c5a.jpg"><img loading="lazy" src="https://www.europe-consommateurs.eu/fileadmin/_processed_/8/a/csm_police_157047340_51a243df1c.jpg" width="258" height="206" alt=""/></picture></a></div><div class="card-body"><h3 class="card-title"><a href="/en/questions-and-complaints/how-to-file-a-police-complaint.html" title="How to file a police complaint?" data-toggle="tooltip"> How to file a police complaint? </a></h3><p class="card-text">The French national police and gendarmerie have launched a joint website to facilitate access to procedures.</p></div><div class="card-footer"><a href="/en/questions-and-complaints/how-to-file-a-police-complaint.html" class="card-link" title="How to file a police complaint?" data-toggle="tooltip"> Read more </a></div></div></div></div></div></div></div><div id="c9231" class="frame frame-default frame-type-image frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><a id="c9232"></a><div class="gallery-row"><div class="gallery-item gallery-item-size-4"><figure class="image"><picture><source data-variant="default" data-maxwidth="263" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/Logos/Logo_fr.svg"><source data-variant="large" data-maxwidth="218" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/Logos/Logo_fr.svg"><source data-variant="medium" data-maxwidth="332" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/Logos/Logo_fr.svg"><source data-variant="small" data-maxwidth="242" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/Logos/Logo_fr.svg"><source data-variant="extrasmall" data-maxwidth="179" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/Logos/Logo_fr.svg"><img loading="lazy" alt="Logo of the European Centre of Consumption." src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/Logos/Logo_fr.svg" width="263" height="117"/></picture></figure></div><div class="gallery-item gallery-item-size-4"><figure class="image"><picture><source data-variant="default" data-maxwidth="263" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/Logos_partenaires/EU-Logo_EN.svg"><source data-variant="large" data-maxwidth="218" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/Logos_partenaires/EU-Logo_EN.svg"><source data-variant="medium" data-maxwidth="332" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/Logos_partenaires/EU-Logo_EN.svg"><source data-variant="small" data-maxwidth="242" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/Logos_partenaires/EU-Logo_EN.svg"><source data-variant="extrasmall" data-maxwidth="179" srcset="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/Logos_partenaires/EU-Logo_EN.svg"><img loading="lazy" alt="The official logo of the European Union." src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/Logos_partenaires/EU-Logo_EN.svg" width="130" height="84"/></picture></figure></div></div></div></div></div><div id="c10401" class="frame frame-default frame-type-text frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><a id="c10404"></a><div class="well"><p>Funded by the European Union. 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