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frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div class="textpic textpic-above"><div class="textpic-item textpic-gallery"></div><div class="textpic-item textpic-text"><header class="frame-header"><h1 class="element-header "><span>How to file a police complaint in consumer matters?</span></h1><p class=""><time datetime="25-05-2023">25 May, 2023</time></p></header><p><strong>The French national police and gendarmerie have launched a <a href="https://www.masecurite.interieur.gouv.fr/en" target="_blank">joint website</a> to facilitate access to procedures. How does it work? How to file a complaint? Main information in this article. </strong></p></div></div></div></div></div><div id="c10605" class="frame frame-default frame-type-list frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div data-mail-url="mailto:" data-orientation="horizontal" data-theme="standard" data-services="["twitter","linkedin","whatsapp","mail","print"]" data-lang="en" class="shariff"></div></div></div></div><div id="c10604" class="frame frame-default frame-type-textpic frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div class="textpic textpic-above"><div class="textpic-item textpic-gallery"></div><div class="textpic-item textpic-text"><header class="frame-header"><h2 class="element-header "><span>Which services are accessible?</span></h2></header><p>In the joint website of the French national police and gendarmerie, <strong>all existing teleservices</strong> are accessible, such as :</p><ul class="list-normal"><li>the <a href="https://www.masecurite.interieur.gouv.fr/fr/demarches-en-ligne/pre-plainte-en-ligne" target="_blank">online pre-complaint system</a>,</li><li>the <a href="https://www.masecurite.interieur.gouv.fr/fr/demarches-en-ligne/plainte-en-ligne-arnaques-internet-thesee" target="_blank">Thésée platform</a> (Internet scams),</li><li>the Pharos portal (reporting illicit content on the Internet),</li><li><a href="https://www.interieur.gouv.fr/actualites/actu-du-ministere/perceval-teleservice-pour-signaler-en-ligne-fraude-a-carte-bancaire-0#:~:text=la%20carte%20bancaire-,Perceval%2C%20le%20t%C3%A9l%C3%A9service%20pour%20signaler%20en%20ligne,fraude%20%C3%A0%20la%20carte%20bancaire&text=Face%20aux%20fraudes%20%C3%A0%20la,t%C3%A9l%C3%A9service%20Perceval%2C%20disponible%20depuis%202018." target="_blank">Perceval </a>(bank card fraud),</li><li>the <a href="https://www.masecurite.interieur.gouv.fr/fr/demarches-en-ligne/signaler-trafic-stupefiants-stup" target="_blank">Stup platform</a> (drug trafficking),</li><li>the <a href="https://www.service-public.fr/particuliers/vosdroits/R43241?lang=en" target="_blank">"Tranquillité vacances" operation</a> </li></ul><p>Note : you will need to identify via <strong>France Connect</strong> for some of these services (Pharos, Thésée, Perceval, holiday operation…).</p><div class="well"><p>Before launching your complaint, prepare all documents, dates, exact amounts, website addresses, e-mail addresses etc.</p></div><p>An instant messaging system allows you to <strong>talk directly with a police office</strong>r or a gendarme,<strong> 24 hours a day, 7 days a week.</strong></p><div class="well"><p>If the site should ensure a response time of 2 minutes, in case of <strong>emergency</strong>,  <strong>call the 112 </strong>(or the French emergency number 17).</p><p><strong>114</strong> is the national emergency number for the deaf and hard of hearing to alert the emergency services (Ambulance, Firemen, Gendarmerie and Police) 24/7.</p></div><p>Finally, a map details the coordinates and hours of police stations and gendarmerie brigades in France. It allows you to find the nearest office by entering your postal code.</p></div></div></div></div></div><div id="c10606" class="frame frame-default frame-type-list frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div data-mail-url="mailto:" data-orientation="horizontal" data-theme="standard" data-services="["twitter","linkedin","whatsapp","mail","print"]" data-lang="en" class="shariff"></div></div></div></div><div id="c10607" class="frame frame-default frame-type-text frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div class="well"><p>Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). 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