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<!DOCTYPE html> <html lang="ja"><head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta name="format-detection" content="telephone=no"> <title>お問い合わせ：BIGLOBE会員サポート</title> <meta name="keywords" content="BIGLOBE会員サポート"> <meta name="description" content="BIGLOBEの各種サービス（ビッグローブ光、auひかり、フレッツ光、BIGLOBE WiMAX・BIGLOBEモバイルなど）に関するお問い合わせ先をご案内します。よくある質問、Webでの手続きもあわせてご利用ください。"> <link rel="canonical" href="https://support.biglobe.ne.jp/ask/"> <link rel="apple-touch-icon" sizes="180x180" href="/v3/image/favicons/apple-touch-icon.png"> <link rel="icon" type="image/png" sizes="32x32" href="/v3/image/favicons/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="/v3/image/favicons/favicon-16x16.png"> <link rel="manifest" href="/v3/image/favicons/manifest.json"> <link rel="mask-icon" href="/v3/image/favicons/safari-pinned-tab.svg" color="#3a77ce"> <meta name="theme-color" 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<div class="c-v3-header__top"> <div class="c-v3-header__logo"> <div class="c-v3-header__logo__biglobe"> <a href="/?cl=head_logo"> <img src="/v3/image/header/biglobe_support.svg" alt="BIGLOBE 会員サポート" class="c-v3-header__logo__biglobe__img"> </a> </div></div><ul class="c-v3-header__out"> <li><a href="https://join.biglobe.ne.jp/campaign/?cl=head_utility_campaign" class="c-v3-header__out-link">お得な情報</a></li> <li><a href="https://www.biglobe.ne.jp/?cl=head_utility_portal" target="_blank" class="c-v3-header__out-link">BIGLOBE トップ</a></li> <li><a href="https://mypage.sso.biglobe.ne.jp/?cl=head_utility_mypage" target="_blank" class="c-v3-header__mypage">マイページ</a></li> </ul> <a href="" class="c-v3-header__nav-trigger" data-header-nav-trigger> <div class="c-v3-header__nav-trigger__icon"></div> </a> </div><nav class="c-v3-header__nav" data-header-nav> <ul class="c-v3-header__nav1"> <li class="c-v3-header__nav1__item c-v3-header__nav1__item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/?cl=head_ftth" class="c-v3-header__nav1-title-container"> <span class="c-v3-header__nav1-title c-v3-header__nav1-title--ftth">光回線</span> <span class="c-v3-header__nav1-arrow-clickable" data-header-nav1-arrow><span class="c-v3-header__nav1-arrow c-v3-header__nav1-arrow--ftth"></span></span> </a> <div class="c-v3-header__nav2-container c-v3-header__nav2-container--ftth"> <ul class="c-v3-header__nav2"> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/ftth/hikari/?cl=head_ftth_hikari" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/ftth/hikari/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> ビッグローブ光</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--ftth" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--ftth"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/?cl=hikari_navi_top" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">TOP</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/price/?cl=hikari_navi_price" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">料金</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/campaign/?cl=hikari_navi_campaign" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">キャンペーン</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/option/?cl=hikari_navi_option" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">オプション</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/area.html?cl=hikari_navi_area" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">エリア</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/connect.html?cl=hikari_navi_connect" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">ご利用までの流れ</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/guide/?cl=hikari_navi_guide" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">光回線ガイド</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/faq/?cl=hikari_navi_faq" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">よくある質問</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/join.html?cl=hikari_navi_join" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">お申し込み</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/ftth/one/?cl=head_ftth_one" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/ftth/one/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> auひかり</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--ftth" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--ftth"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/?cl=au_navi_top" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">TOP</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/charge.html?cl=au_navi_charge" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">料金</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/area.html?cl=au_navi_area" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">エリア・プラン</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/campaign.html?cl=au_navi_campaign" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">キャンペーン</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/option.html?cl=au_navi_option" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">オプション</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/connect.html?cl=au_navi_service" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">ご利用までの流れ</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/faq.html?cl=au_navi_service" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">よくあるお問い合わせ</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/join.html?cl=au_navi_join" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">お申し込み</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/ftth/flets/?cl=head_ftth_flets" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/ftth/flets/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> フレッツ光</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--ftth" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/ftth/?cl=head_ftth#eo_hikari" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> その他サービス</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--ftth" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link c-v3-header__nav2-item--link--bl" > <a href="https://join.biglobe.ne.jp/admission/kohen.html?cl=head_ftth_cource-change" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/admission/kohen(.html|/)"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> コース変更</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--ftth" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link c-v3-header__nav2-item--link--bl" > <a href="/hikkosi/?cl=head_ftth_move" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> 引越しナビ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--ftth" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link c-v3-header__nav2-item--link--last c-v3-header__nav2-item--link--bl" > <a href="https://join.biglobe.ne.jp/electricity/?utm_source=b-hikari&utm_medium=other&utm_campaign=denki&cl=head_ftth_electricity" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link target="_blank"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> BIGLOBEでんき</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--ftth" data-header-nav2-arrow="link"></span> </a> </li> </ul> </div> </li> <li class="c-v3-header__nav1__item c-v3-header__nav1__item--wimax"> <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/?cl=head_wimax" class="c-v3-header__nav1-title-container"> <span class="c-v3-header__nav1-title c-v3-header__nav1-title--wimax">WiMAX</span> <span class="c-v3-header__nav1-arrow-clickable" data-header-nav1-arrow><span class="c-v3-header__nav1-arrow c-v3-header__nav1-arrow--wimax"></span></span> </a> <div class="c-v3-header__nav2-container c-v3-header__nav2-container--wimax"> <ul class="c-v3-header__nav2"> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/?cl=head_wimax_top" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> TOP</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/price/?cl=head_wimax_price" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> プラン料金・特典</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/device/?cl=head_wimax_router" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> データ端末</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/speed/?cl=head_wimax_speed" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> 通信速度・速度制限</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/area/?cl=head_wimax_area" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> サービスエリア</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/?cl=head_wimax_connect#connect" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> ご利用までの流れ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/faq/?cl=head_wimax_faq" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> よくある質問</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/guide/?cl=head_wimax_guide" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> お役立ち情報</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link c-v3-header__nav2-item--link--last" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/trouble/?cl=head_wimax_trouble" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> 故障・トラブル</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--offer" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/offer_open.html?cl=head_wimax_cv" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--offer" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--offer"> お申し込み</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--offer c-v3-header__nav2-arrow--offer--wimax" data-header-nav2-arrow="link"></span> </a> </li> <div class="c-v3-header__nav2-item c-v3-header__nav2-item--tel c-v3-header__nav2-item--tel-wimax"> <a href="tel:0120985962"><img src="/v3/image/header/tel_wimax.svg" alt="0120-985-962"></a> </div> </ul> </div> </li> <li class="c-v3-header__nav1__item c-v3-header__nav1__item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/?cl=head_mobile" class="c-v3-header__nav1-title-container"> <span class="c-v3-header__nav1-title c-v3-header__nav1-title--mobile">格安SIM/スマホ</span> <span class="c-v3-header__nav1-arrow-clickable" data-header-nav1-arrow><span class="c-v3-header__nav1-arrow c-v3-header__nav1-arrow--mobile"></span></span> </a> <div class="c-v3-header__nav2-container c-v3-header__nav2-container--mobile"> <ul class="c-v3-header__nav2"> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/?cl=head_mobile_top" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/$"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> トップ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--mobile" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/mobile/plan/?cl=head_mobile_plan" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/plan/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> 料金プラン</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--mobile" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--mobile"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/plan/?cl=head_mobile_plan_list" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">料金プラン</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/plan/family/?cl=head_mobile_family" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">BIGLOBE家族割</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/plan/share-sim/?cl=head_mobile_share-sim" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">シェアSIM</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/plan/navigator/?cl=head_mobile_navigator" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">ぴったりプラン診断</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/mobile/device/?cl=head_mobile_device" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/(device/(?!compatibility.html)|iphone/)"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> 端末</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--mobile" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--mobile"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/device/?cl=head_mobile_device" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">端末一覧</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/device/?cl=head_mobile_smp#android" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">スマートフォン</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/device/change.html?cl=head_mobile_change" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">機種変更</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/device/compatibility.html?cl=head_mobile_device_comp" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/(device/compatibility.html|contents/iphone/)"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> 動作確認端末</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--mobile" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/mobile/option/?cl=head_mobile_option" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/(option|wifi)/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> オプション</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--mobile" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--mobile"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/option/?cl=head_mobile_option_list" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">オプション一覧</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/option/entamefree.html?cl=head_mobile_option_entame" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">エンタメフリー・オプション</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/option/bigtel.html?cl=head_mobile_option_call" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">選べる通話オプション</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/option/simhosho.html?cl=head_mobile_option_simhosho" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">SIM端末保証サービス</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/option/security_set.html?cl=head_mobile_option_security_set" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">セキュリティセット・プレミアム</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/campaign/?cl=head_mobile_campaign" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/campaign/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> キャンペーン</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--mobile" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/mobile/support/?cl=head_mobile_support" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/support/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> 申込ガイド</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--mobile" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--mobile"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/support/?cl=head_mobile_support_list" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">申込ガイド</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/support/guide/?cl=head_mobile_support_guide" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">まるわかりガイド</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/support/faq.html?cl=head_mobile_support_faq" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">よくある質問</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/prepare/?cl=head_mobile_support_prepare#prepare_flow" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">ご利用までの流れ</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/prepare/mnp.html?cl=head_mobile_support_mnp" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">他社からのお乗り換え(MNP)</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link c-v3-header__nav2-item--link--last" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/mobile/shop/?cl=head_mobile_shop" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/shop/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> 店舗</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--mobile" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--mobile"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/shop/?cl=head_mobile_shop_info" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">店舗のご紹介</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/shop/search.html?cl=head_mobile_shop_search" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">店舗検索</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--button" > <a href="https://join.biglobe.ne.jp/mobile/plan/navigator/?cl=head_mobile_plan_ck" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--button" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--button"> ぴったりプラン診断</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--button c-v3-header__nav2-arrow--button--mobile" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--offer" > <a href="https://join.biglobe.ne.jp/mobile/prepare/?cl=head_mobile_order" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--offer" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--offer"> お申し込み</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--offer c-v3-header__nav2-arrow--offer--mobile" data-header-nav2-arrow="link"></span> </a> </li> </ul> </div> </li> <li class="c-v3-header__nav1__item c-v3-header__nav1__item--service"> <a href="https://join.biglobe.ne.jp/service/?cl=head_service" class="c-v3-header__nav1-title-container"> <span class="c-v3-header__nav1-title c-v3-header__nav1-title--service">各種サービス</span> <span class="c-v3-header__nav1-arrow-clickable" data-header-nav1-arrow><span class="c-v3-header__nav1-arrow c-v3-header__nav1-arrow--service"></span></span> </a> <div class="c-v3-header__nav2-container c-v3-header__nav2-container--service"> <ul class="c-v3-header__nav2"> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_list" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/service/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> 各種サービス一覧</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_basic#free" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> 基本サービス</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_entame#entertainment" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> エンタメ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_safety#insurances" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> 安心・安全</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_security#security" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> セキュリティ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_support#support" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> サポート</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link c-v3-header__nav2-item--link--last" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_others#useful" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> その他</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> </ul> </div> </li> <li class="c-v3-header__nav1__item c-v3-header__nav1__item--support"> <a href="/?cl=head_support" class="c-v3-header__nav1-title-container"> <span class="c-v3-header__nav1-title c-v3-header__nav1-title--support">会員サポート</span> <span class="c-v3-header__nav1-arrow-clickable" data-header-nav1-arrow><span class="c-v3-header__nav1-arrow c-v3-header__nav1-arrow--support"></span></span> </a> <div class="c-v3-header__nav2-container c-v3-header__nav2-container--support"> <ul class="c-v3-header__nav2"> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--support c-v3-header__nav2-item--link" > <a href="/?cl=head_support_top" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--support c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="^((?!faq.)(?!search.).*support.biglobe.ne.jp|localhost:[0-9]*)/$"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--support c-v3-header__nav2-title--link"> トップ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--support" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--support c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="/settei/?cl=head_support_settei" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--support c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="^((?!faq.)(?!search.).*support.biglobe.ne.jp|localhost:[0-9]*)/(settei|ipv6|wifi|speed|router)/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--support c-v3-header__nav2-title--link"> 設定方法</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--support" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--support"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/settei/setuzoku/?cl=head_support_setuzoku" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">インターネット接続設定</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/settei/setuzoku/ipv6/?cl=head_support_setipv6" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">IPv6オプション設定</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/settei/setuzoku/musenlan/?cl=head_support_musenlan" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">無線LANの接続設定</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/speed/?cl=head_support_speed" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">光回線の速度改善</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/settei/setuzoku/lte/?cl=head_support_setlte" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">BIGLOBEモバイル接続設定</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/settei/mailinfo/?cl=head_support_mailinfo" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">メールの設定</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/settei/browser/?cl=head_support_browser" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">ブラウザの設定</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--support c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="/jimu/?cl=head_support_jimu" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--support c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="^((?!faq.)(?!search.).*support.biglobe.ne.jp|localhost:[0-9]*)/(jimu/(index.html|bb|idpw|kaiyaku|keiyaku(?!/paychg/(kouza_cashback.html|furikae_cashback.html)))|download|hikkosi|family)/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--support c-v3-header__nav2-title--link"> 各種手続き</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--support" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--support"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/idpw/?cl=head_support_idpw" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">BIGLOBE ID・パスワード</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/idpw/auid.html?cl=head_support_auid" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">au ID・パスワード</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/keiyaku/jimuchg.html?cl=head_support_jimuchg" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">住所・電話番号の確認／変更</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/keiyaku/paychg/?cl=head_support_paychg" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">支払方法の登録／確認／変更</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/keiyaku/osirasemail.html?cl=head_support_osirasemail" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">メール・SMS受取設定の確認／変更</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/family/?cl=head_support_family" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">家族会員サービス</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/keiyaku/coursechg.html?cl=head_support_coursechg" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">契約コースの変更／タイプ変更</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/keiyaku/mailaccount.html?cl=head_support_mailaccount" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">BIGLOBEメールアドレスの取得／変更</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--support c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="/jimu/index_charge.html?cl=head_support_charge" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--support c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="^((?!faq.)(?!search.).*support.biglobe.ne.jp|localhost:[0-9]*)/jimu/(index_charge.html|ryokin/|meisai/|keiyaku/paychg/(kouza_cashback.html|furikae_cashback.html))"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--support c-v3-header__nav2-title--link"> 料金・特典</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--support" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--support"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/meisai/?cl=head_support_meisai" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">利用明細の確認</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/ryokin/?cl=head_support_ryokin" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">接続コース料金表</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/keiyaku/paychg/kouza_cashback.html?cl=head_support_cashback" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">キャッシュバック特典受取</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="https://mypage.sso.biglobe.ne.jp/member/longterm" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">会員特典</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="https://mypage.sso.biglobe.ne.jp/member/gpoint" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">Gポイント</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--support c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="/news/index_info.html?cl=head_support_info" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--support c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="^((?!faq.)(?!search.).*support.biglobe.ne.jp|localhost:[0-9]*)/(saigai|shogaiap|menteap|news)/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--support c-v3-header__nav2-title--link"> お知らせ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--support" 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