Frequently Asked Questions

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-webkit-animation: bgPulse 5s infinite linear; } </style> <meta property="og:url" content="https://www.osano.com/faq"> <meta name="twitter:card" content="summary"> <meta http-equiv="content-language" content="en"> <meta name="generator" content="HubSpot"></head> <body> <div class="body-wrapper hs-content-id-116166469715 hs-site-page page " data-page="faq"> <div data-global-resource-path="Osano/templates/partials/header.html"> <header class="header header-main"> <div class="container"> <div class="row mx-0 align-items-center"> <a class="d-inline-flex header__logo" href="https://www.osano.com"> <img src="https://www.osano.com/hubfs/Imported%20images/Logo.svg" alt="Logo" loading="lazy" width="142" height="32" style="max-width: 100%; height: auto;"> </a> <ul class="header__top-menu-wrapper header__menu-wrapper "> <li> <a href="javascript:void(0);" class="open-sub-menu"> <span> Platform </span> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="8" viewbox="0 0 12 8" fill="none"> <path d="M1 1.5L6 6.5L11 1.5" stroke="white" stroke-width="1.66667" stroke-linecap="round" stroke-linejoin="round" /> </svg> </a> <div class="header__submenu-wrapper"> <div class="platform_menu"> <ul> <li class="header__submenu-header hover-arrow "> <h5 class=""> <span> The Osano Platform Overview </span> <svg xmlns="http://www.w3.org/2000/svg" width="13" height="12" viewbox="0 0 13 12" fill="none"> <path d="M1.41699 6H11.917M11.917 6L6.66699 0.75M11.917 6L6.66699 11.25" stroke="white" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round" /> </svg> </h5> <p> Get an overview of the simple, all-in-one data privacy platform </p> <a class="mask-link" href="https://www.osano.com/products"> </a> </li> <div class="platform"> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/header__icon-1.svg" alt="header__icon-1" loading="lazy" width="21" height="20" style="max-width: 100%; height: auto;"> <div> <h5> Cookie Consent </h5> <p> Manage consent for data privacy laws in 50+ countries </p> </div> <a class="mask-link" href="https://www.osano.com/cookieconsent"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/user-square.svg" alt="user-square" loading="lazy" width="24" height="24" style="max-width: 100%; height: auto;"> <div> <h5> Subject Rights Management </h5> <p> Streamline and automate the DSAR workflow </p> </div> <a class="mask-link" href="https://www.osano.com/products/subject-rights"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/marketing/assets/icons/assessments%20primary%20200.svg" alt="assessments primary 200" loading="lazy" width="24" height="24" style="max-width: 100%; height: auto;"> <div> <h5> Assessments </h5> <p> Efficiently manage assessment workflows using custom or pre-built templates </p> </div> <a class="mask-link" href="https://www.osano.com/products/privacy-assessments"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/marketing/assets/icons/Unified%20Consent%20primary%20200.svg" alt="Unified Consent primary 200" loading="lazy" width="24" height="24" style="max-width: 100%; height: auto;"> <div> <h5> Unified Consent & Preference Hub </h5> <p> Streamline consent, utilize non-cookie data, and enhance customer trust </p> </div> <a class="mask-link" href="https://www.osano.com/products/unified-consent-preference-hub"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/marketing/assets/icons/data%20mapping%20primary%20200.svg" alt="data mapping primary 200" loading="lazy" width="24" height="24" style="max-width: 100%; height: auto;"> <div> <h5> Data Mapping </h5> <p> Automate and visualize data store discovery and classification </p> </div> <a class="mask-link" href="https://www.osano.com/products/data-mapping"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/shield-tick.svg" alt="shield-tick" loading="lazy" width="24" height="24" style="max-width: 100%; height: auto;"> <div> <h5> Vendor Privacy Risk Management </h5> <p> Ensure your customers’ data is in good hands </p> </div> <a class="mask-link" href="https://www.osano.com/products/vendor-risk"> </a> </li> </div> </ul> <ul> <li class="header__submenu-header "> <h5 class=""> <span> Features & Integrations </span> </h5> <p> Key Features & Integrations </p> </li> <div class="features"> <li class="header__submenu-list-item"> <div> <h5> Privacy Templates </h5> </div> <a class="mask-link" href="https://www.osano.com/features/privacy-templates"> </a> </li> <li class="header__submenu-list-item"> <div> <h5> GDPR Representative </h5> </div> <a class="mask-link" href="https://www.osano.com/features/gdpr-representative"> </a> </li> <li class="header__submenu-list-item"> <div> <h5> Consult Privacy Team </h5> </div> <a class="mask-link" href="https://www.osano.com/features/privacy-experts"> </a> </li> <li class="header__submenu-list-item"> <div> <h5> Regulatory Guidance </h5> </div> <a class="mask-link" href="https://www.osano.com/features/regulatory-guidance"> </a> </li> <li class="header__submenu-list-item"> <div> <h5> Integrations </h5> </div> <a class="mask-link" href="https://developers.osano.com/integrations/" target="_blank" rel="noopener"> </a> </li> </div> </ul> </div> </div> </li> <li> <a href="javascript:void(0);" class="open-sub-menu"> <span> Solutions </span> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="8" viewbox="0 0 12 8" fill="none"> <path d="M1 1.5L6 6.5L11 1.5" stroke="white" stroke-width="1.66667" stroke-linecap="round" stroke-linejoin="round" /> </svg> </a> <div class="header__submenu-wrapper"> <ul class=" "> <li class="header__submenu-header "> <h5 class=""> <span> By Regulation </span> </h5> </li> <li class="header__submenu-list-item"> <div> <h5> CPRA </h5> <p> Discover how Osano supports CPRA compliance </p> </div> <a class="mask-link" href="https://www.osano.com/solutions/cpra-compliance-software"> </a> </li> <li class="header__submenu-list-item"> <div> <h5> CCPA </h5> <p> Learn about the CCPA and how Osano can help </p> </div> <a class="mask-link" href="https://www.osano.com/solutions/ccpa-compliance-software"> </a> </li> <li class="header__submenu-list-item"> <div> <h5> GDPR </h5> <p> Achieve compliance with one of the world’s most comprehensive data privacy laws </p> </div> <a class="mask-link" href="https://www.osano.com/solutions/gdpr-compliance-software"> </a> </li> </ul> <ul class=" "> <li class="header__submenu-header "> <h5 class=""> <span> By Organization Type </span> </h5> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Icon%20(10).svg" alt="Icon (10)" loading="lazy" width="23" height="12" style="max-width: 100%; height: auto;"> <div> <h5> Start-Up </h5> <p> Don’t let data privacy compliance get in the way of growth </p> </div> <a class="mask-link" href="https://www.osano.com/solutions/start-up-privacy-software"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Icon%20(11).svg" alt="Icon (11)" loading="lazy" width="21" height="20" style="max-width: 100%; height: auto;"> <div> <h5> Mid-Sized </h5> <p> Preserve your competitive edge </p> </div> <a class="mask-link" href="https://www.osano.com/solutions/mid-sized-privacy-software"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Icon%20(12).svg" alt="Icon (12)" loading="lazy" width="23" height="20" style="max-width: 100%; height: auto;"> <div> <h5> Enterprise </h5> <p> Manage data privacy at scale </p> </div> <a class="mask-link" href="https://www.osano.com/solutions/enterprise-privacy-software"> </a> </li> </ul> <ul class=" "> <li class="header__submenu-header "> <h5 class=""> <span> By Use Case </span> </h5> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Path.svg" alt="Path" loading="lazy" width="21" height="22" style="max-width: 100%; height: auto;"> <div> <h5> Consent Management </h5> <p> Manage consent without the complexity </p> </div> <a class="mask-link" href="https://www.osano.com/solutions/consent-management-platform"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Icon%20(14).svg" alt="Icon (14)" loading="lazy" width="21" height="22" style="max-width: 100%; height: auto;"> <div> <h5> DSAR Automation </h5> <p> Never miss a DSAR deadline again </p> </div> <a class="mask-link" href="https://www.osano.com/products/subject-rights"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Icon%20(16).svg" alt="Icon (16)" loading="lazy" width="23" height="22" style="max-width: 100%; height: auto;"> <div> <h5> Privacy Program Management </h5> <p> Build and grow an end-to-end privacy program </p> </div> <a class="mask-link" href="https://www.osano.com/solutions/privacy-program-management-software"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Icon%20(15).svg" alt="Icon (15)" loading="lazy" width="19" height="22" style="max-width: 100%; height: auto;"> <div> <h5> Vendor Risk Management </h5> <p> Regain insight and control over your customers’ data </p> </div> <a class="mask-link" href="https://www.osano.com/products/vendor-risk"> </a> </li> </ul> </div> </li> <li> <a href="javascript:void(0);" class="open-sub-menu"> <span> Resources </span> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="8" viewbox="0 0 12 8" fill="none"> <path d="M1 1.5L6 6.5L11 1.5" stroke="white" stroke-width="1.66667" stroke-linecap="round" stroke-linejoin="round" /> </svg> </a> <div class="header__submenu-wrapper"> <ul class=" reduced-size "> <li class="header__submenu-header "> <h5 class=""> <span> Resources </span> </h5> <p> Key resources on all things data privacy </p> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/book-open-01.svg" alt="book-open-01" loading="lazy" width="24" height="24" style="max-width: 100%; height: auto;"> <div> <h5> Articles </h5> <p> Expert insights on all things privacy </p> </div> <a class="mask-link" href="https://www.osano.com/articles"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Icon%20(25).svg" alt="Icon (25)" loading="lazy" width="22" height="20" style="max-width: 100%; height: auto;"> <div> <h5> Resource Center </h5> <p> Key resources to further your data privacy education </p> </div> <a class="mask-link" href="https://www.osano.com/resources"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/marketing/assets/icons/hand%20a%20heart%20icon%20primary%20200.svg" alt="hand a heart icon primary 200" loading="lazy" width="23" height="22" style="max-width: 100%; height: auto;"> <div> <h5> Customer Stories </h5> <p> Meet some of the 5,000+ leaders using Osano to transform their privacy programs </p> </div> <a class="mask-link" href="https://www.osano.com/customers"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/marketing/assets/icons/globe%20icon%20primary%20200.svg" alt="globe icon primary 200" loading="lazy" width="21" height="22" style="max-width: 100%; height: auto;"> <div> <h5> U.S. Data Privacy Laws </h5> <p> A guide to data privacy in the U.S. </p> </div> <a class="mask-link" href="https://www.osano.com/us-data-privacy-laws"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/marketing/assets/icons/code%20icon%20primary%20200.svg" alt="code icon primary 200" loading="lazy" width="22" height="20" style="max-width: 100%; height: auto;"> <div> <h5> Product Updates </h5> <p> What's the latest from Osano? </p> </div> <a class="mask-link" href="https://www.osano.com/updates"> </a> </li> </ul> <ul class=" "> <li class="header__submenu-header "> <h5 class=""> <span> Become a Privacy Insider </span> </h5> <p> Data privacy is complex but you're not alone </p> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/marketing/assets/icons/envelope%20icon%20primary%20200.svg" alt="envelope icon primary 200" loading="lazy" width="22" height="18" style="max-width: 100%; height: auto;"> <div> <h5> The Newsletter </h5> <p> Join our weekly newsletter with over 35,000 subscribers </p> </div> <a class="mask-link" href="https://www.osano.com/newsletter"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Icon%20(17).svg" alt="Icon (17)" loading="lazy" width="16" height="20" style="max-width: 100%; height: auto;"> <div> <h5> The Podcast </h5> <p> Global experts share insights and compelling personal stories about the critical importance of data privacy </p> </div> <a class="mask-link" href="https://www.osano.com/podcast"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/book-open-01.svg" alt="book-open-01" loading="lazy" width="24" height="24" style="max-width: 100%; height: auto;"> <div> <h5> The Book </h5> <p> Osano CEO, Arlo Gilbert, covers the history of data privacy and how companies can start a privacy program </p> </div> <a class="mask-link" href="https://www.osano.com/the-privacy-insider-book"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Icon%20(30).svg" alt="Icon (30)" loading="lazy" width="23" height="20" style="max-width: 100%; height: auto;"> <div> <h5> Events </h5> <p> Upcoming webinars and in-person events designed for privacy professionals </p> </div> <a class="mask-link" href="https://www.osano.com/events"> </a> </li> </ul> <div class="header__navigation-card header__latest-post"> <h4> Latest Blog post </h4> <div class="header__latest-post-content"> <div class="d-flex"> <img class="blog-related-posts__image" src="https://www.osano.com/hs-fs/hubfs/post-summit%20blog.png?width=352&name=post-summit%20blog.png" loading="lazy" width="352" alt="Two professionals discussing" srcset="https://www.osano.com/hs-fs/hubfs/post-summit%20blog.png?width=176&name=post-summit%20blog.png 176w, https://www.osano.com/hs-fs/hubfs/post-summit%20blog.png?width=352&name=post-summit%20blog.png 352w, https://www.osano.com/hs-fs/hubfs/post-summit%20blog.png?width=528&name=post-summit%20blog.png 528w, https://www.osano.com/hs-fs/hubfs/post-summit%20blog.png?width=704&name=post-summit%20blog.png 704w, https://www.osano.com/hs-fs/hubfs/post-summit%20blog.png?width=880&name=post-summit%20blog.png 880w, https://www.osano.com/hs-fs/hubfs/post-summit%20blog.png?width=1056&name=post-summit%20blog.png 1056w" sizes="(max-width: 352px) 100vw, 352px"> </div> <div class="header__latest-post-wrapper"> <h4> It’s Time for Privacy Pros to Make a Strategic Shift </h4> <p> The importance of effective data privacy can no longer be ignored. </p> <span class="btn-inline"> <span> Read Now </span> <svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewbox="0 0 14 14" fill="none"> <path d="M1.16699 6.99984H12.8337M12.8337 6.99984L7.00033 1.1665M12.8337 6.99984L7.00033 12.8332" stroke="white" stroke-width="1.66667" stroke-linecap="round" stroke-linejoin="round" /> </svg> </span> </div> </div> <a class="mask-link" href="https://www.osano.com/articles/data-privacy-strategic-shift" target="_blank"></a> </div> </div> </li> <li> <a href="javascript:void(0);" class="open-sub-menu"> <span> Company </span> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="8" viewbox="0 0 12 8" fill="none"> <path d="M1 1.5L6 6.5L11 1.5" stroke="white" stroke-width="1.66667" stroke-linecap="round" stroke-linejoin="round" /> </svg> </a> <div class="header__submenu-wrapper"> <ul class=" "> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Vector.svg" alt="Vector" loading="lazy" width="20" height="20" style="max-width: 100%; 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Get Cool Swag. </p> </div> <a class="mask-link" href="https://shop.osano.com" target="_blank" rel="noopener"> </a> </li> </ul> <ul class=" "> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Icon%20(29).svg" alt="Icon (29)" loading="lazy" width="21" height="21" style="max-width: 100%; height: auto;"> <div> <h5> Press & Media </h5> <p> Inquiries and Osano in the news </p> </div> <a class="mask-link" href="https://www.osano.com/pr"> </a> </li> <li class="header__submenu-list-item"> <img src="https://www.osano.com/hubfs/Imported%20sitepage%20images/Icon%20(30).svg" alt="Icon (30)" loading="lazy" width="23" height="20" style="max-width: 100%; height: auto;"> <div> <h5> Partners & Resellers </h5> <p> Interested in partnering with us? </p> </div> <a class="mask-link" href="https://www.osano.com/company/partners-resellers"> </a> </li> </ul> </div> </li> <li> <a href="https://www.osano.com/plans"> <span> Pricing </span> </a> </li> <li class="header__cta-wrapper ml-auto"> <a class="inline-btn" href="https://my.osano.com/" target="_blank" rel="noopener"> <span> Sign In </span> </a> <a class="primary-btn" href="https://www.osano.com/request/demo"> <span> Book a Demo </span> </a> </li> </ul> <button class="d-xxl-none menu-btn" id="menu-btn"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="20" viewbox="0 0 24 20" fill="none"> <path d="M1.30078 1.9668H22.6341" stroke="#ffffff" stroke-width="2.41667" stroke-linecap="round"></path> <path d="M1.30078 9.96704H22.6341" stroke="#ffffff" stroke-width="2.41667" stroke-linecap="round"></path> <path d="M1.30078 17.967H22.6341" stroke="#ffffff" stroke-width="2.41667" stroke-linecap="round"></path> </svg> </button> </div> </div> </header> <div class="header-divider"></div></div> <main id="main-content" class="body-container-wrapper"> <div class="container-fluid body-container landing-page-body"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1684449994084" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="hero-image hero__dynamic "> <div class="hero-image-wrapper hero__dynamic-padding"> <div class="container"> <div class="col-12 col-xl-8 mx-xl-auto hero-image__header text-center px-0"> <h5 class="eyebrow form-hero"> FAQs </h5> <h1 class="hero-image__heading"> Frequently Asked Questions </h1> </div> </div> </div> </section></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd_area-row-1-padding dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1684514728774" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="faq-content-section"> <div class="container"> <div class="faq-content-grid-wrapper"> <div class="faq-content-links-sticky-wrapper"> <div class="faq-content-links-wrapper"></div> </div> <div class="faq-content-wrapper"><h2 id="security-performance" class="questions-group__title font-size-35 font-weight-medium letter-spacing-0">Security & Performance</h2> <div class="questions-group__content c-mt-5"> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Does Osano store visitor data?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Osano stores de-identified data in our Dublin, Ireland data center and does not store identifiable information about your visitors, nor do we transfer personal data outside of the European Economic Area. For users (administrators) of Osano, we store personal data that is necessary for account management and security audits in our Virginia, USA data center.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Is Osano secure?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Osano maintains an always current SOC2 report which is available upon request to customers on any paid plan. Osano infrastructure and systems are tested for vulnerabilities nightly, are routinely penetration tested, and all data is transferred (in transit) and stored (at rest) using modern encryption protocols such as TLS1.3 and AES 256 respectively. Additional information is available from your account executive.<br><br>If you are a current or prospective Enterprise customer, Osano can provide a full suite of third-party audits, policies, documentation, code security reports, code coverage reports, and architectural walkthroughs for your security team assessments.<br><br>Nations, states, major airlines, the world's largest financial institutions, energy conglomerates, defense contractors, CPG brands, and biotech multinationals have thoroughly vetted Osano security.<br><br>We are confident that Osano will exceed your security requirements.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Is Osano reliable?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Osano is built entirely on top of Amazon Web Services. The majority of the Osano application runs inside of AWS CloudFront instances in the region closest to you and your visitors. In addition to leveraging CloudFront for speed of delivery, Osano is fully fault tolerant. If a required AWS service at the data center in Berlin goes down, you and your customers will never know,  because Osano's proprietary failover technology will immediately route requests to Frankfurt.<br><br>The result is extreme scalability and high performance. During peak hours, Osano processes upwards of 3.5 Million consents per hour and 10 Million cookie reports per hour. Osano is the most used, highest volume, fastest, and most reliable data privacy platform in the world.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Can Osano employees access my data?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>You are always able to invite Osano support to your account to assist with troubleshooting or configuration, but unless you invite us, no Osano employee has the ability to access your account.<br><br>Personal data is encrypted using an encryption key which is unique to each customer. Most data is stored using a per customer salt and SHA-512 hashing.<br><br>Osano stores the minimum necessary data to provide you with service, and nothing more.</p> </div> </div> <h2 id="consent-management" class="questions-group__title font-size-35 font-weight-medium letter-spacing-0">Consent Management</h2> <div class="questions-group__content c-mt-5"> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Will the Osano CMP break my site?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>No, when you first deploy Osano, it is set automatically to a non-breaking, listener only mode. During that time, it only collects data about the scripts and cookies that load on your website.</p> <p><a href="https://docs.osano.com/hc/en-us/articles/22469433444244-Consent-Management-Getting-Started" rel="noopener" target="_blank">Read documentation about Consent Management configuration.</a></p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Does Osano collect PII on my users?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Osano does not collect data about your users other than IP addresses, which are stored for 30 days for fraud and abuse detection and then permanently deleted from our log files. In some jurisdictions, IP addresses are considered PII, so we do recommend adding Osano to your GDPR statement as a sub-processor.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">What about developers?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Developers can easily add additional capabilities to a website by listening for Osano events. Read the <a href="https://docs.osano.com/developer-documentation-consent-javascript-api" rel="noopener">developer documentation</a> for more information.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">What languages are supported?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Arabic, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Farsi/Persian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Does Osano set cookies?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>To avoid repeatedly requesting consent from a visitor, Osano sets two cookies identifying the categories of consent and their expiration as provided by the end-user. These cookies qualify as "Strictly Necessary" and do not require consent.</p> </div> </div> </div> <h2 id="gdpr-representative" class="questions-group__title font-size-35 font-weight-medium letter-spacing-0">GDPR Representative</h2> <div class="questions-group__content c-mt-5"> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">What happens if I get a data subject request?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>When you use the Osano GDPR representative service, if you receive any data subject requests or correspondence from an EU supervisory authority, you will receive an email and upon logging in to Osano, you'll have access to your inbox.</p> <p>At that point, you can work with our local EU counsel or your own counsel to decide how you would like to respond.</p> <p><span data-sheets-value="{"1":2,"2":"a key component of responding to data subject requests is that they have to be timely, \"without delay and within one month” -- the urgency/expediency of our service makes it valuable to comply with the time aspect"}" data-sheets-userformat="{"2":769,"3":{"1":0},"11":4,"12":0}">A key component of responding to data subject requests is that they have to be timely, "without delay and within one month” -- the efficiency of Osano helps reduce the time crunch for requests.</span></p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Is Osano a data protection officer?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>No. Osano acts as a representative to receive notices from data subjects and government bodies on your behalf.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">What do I provide a data-subject?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>It entirely depends on the request. Generally, you will want to verify the identity of the individual to ensure they are authorized to make the request.</p> <p>In all cases, you will need to quickly find every single record containing any PII that is associated with that individual. This includes data shared with vendors and data stored in your own databases or files.</p> <p>If it is a deletion request you need to respond to the subject confirming the deletion. If it is a simple inquiry you will need to provide the list of fields that you have stored about that individual.</p> </div> </div> </div> <h2 id="vendor-risk-monitoring" class="questions-group__title font-size-35 font-weight-medium letter-spacing-0">Vendor Risk Monitoring</h2> <div class="questions-group__content c-mt-5"> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">How do you generate a vendor's score?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Each vendor is measured on a 163 item ontology. Osano attorneys review the published policies for a vendor and map those practices to the ontology.<br><br>In the application, you can see the summary score, but also the breakdown of how that score was calculated.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Does Osano identify Subprocessors?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Yes, when you navigate to a vendor's detail page, you can explore all of the subprocessors for each of those vendors. If you believe a subprocessor may be an important 4th party for your own data, follow that subprocessor as an "indirect" vendor to be alerted about score changes, lawsuits, and policy changes.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">My score is low, how can I improve?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>If you are a vendor in our system and you are concerned about your score, we recommend that you schedule a time with the Experts. The Experts can help you understand where your practices may be substandard.</p> <p>The Experts will not share the ontology with you or provide specifics about your individual score.</p> </div> </div> </div> <h2 id="policy-change-detection" class="questions-group__title font-size-35 font-weight-medium letter-spacing-0">Policy Change Detection</h2> <div class="questions-group__content c-mt-5"> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">How frequently does Osano crawl the policies?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Osano crawls every document once per 24 hours. This means you will always <a href="/features/policy-change-detection" rel="noopener">find out about changes quickly</a> after they are made.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Does Osano detect decorative changes?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>No, change alerts are only based on the content of the policy itself. Osano converts each policy into a rich text format for comparison with future versions.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">How do I view a policy change?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>In the application in the "Policy Changes" section, you will find an ordered list of the changes for each of your vendors. Viewing the policy allows you to compare versions visually.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">How many policies can I monitor?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Osano automatically monitors the policies for every company you tell us is a vendor of yours. The number of vendors you can follow is determined by the Osano plan your company purchased.</p> </div> </div> </div> <h2 id="privacy-law-alerts" class="questions-group__title font-size-35 font-weight-medium letter-spacing-0">Privacy Law Alerts</h2> <div class="questions-group__content c-mt-5"> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">What should I do about an alert?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>The Osano alerts generally include a summary of who the law applies to, the status of the law (enacted or in consideration), and an explanation of what most Osano customers will want to do in response to the law.</p> <p>We encourage you to check with your attorney prior to making any decisions.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">How do I control which alerts I receive?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>In the Osano application, you will be provided with an option to subscribe to regions that you do business in. Those regions can be states, countries, or broad regions such as the EU.  Once Osano knows your preferred regions you will begin receiving updates.</p> </div> </div> </div> <h2 id="vendor-lawsuit-alerts" class="questions-group__title font-size-35 font-weight-medium letter-spacing-0">Vendor Lawsuit Alerts</h2> <div class="questions-group__content c-mt-5"> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Which courts do you monitor?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Osano monitors all U.S. federal courts and many state courts.</p> <p>Osano does not monitor any international courts.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">How will I know if a vendor has been sued?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>In order to subscribe to a <a href="/features/vendor-lawsuit-alerts" rel="noopener">vendor's lawsuit notifications</a>, you must have added that company as a direct or indirect vendor of yours. The number of vendors you can follow and receive alerts for is based on your tier of service.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">How much detail can I access about a lawsuit?</h3> <div class="single-question__answer entry-content c-mt-1"> <p><span>In the application, you can access a case summary. Additional documents related to the case are available. Depending on the case and the court in which it was filed, some documents will be free to access while others require a one time purchase to access the documents.</span></p> </div> </div> </div> <h2 id="ask-the-privacy-experts" class="questions-group__title font-size-35 font-weight-medium letter-spacing-0">Ask the Privacy Experts</h2> <div class="questions-group__content c-mt-5"> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Are the experts attorneys?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Many of our experts (but not all) are attorneys. All experts are either attorneys OR Certified Information Privacy Professionals (CIPP). <span>Our experts are not acting as attorneys or providing legal advice when answering questions.</span></p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Can the experts improve my score?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>The experts can provide you with general guidance on practices that may help improve your score, but the experts can not influence the scores, nor do the experts know how the Osano algorithm weighs the items in the ontology.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Does Osano practice law?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>No. Osano does not practice law, does not provide legal advice, and does not provide regulatory guidance. Osano provides information about best practices for privacy programs and implementation. All information provided by Osano is the opinion of the company. You should always consult your own legal counsel for final verification of any decisions.</p> </div> </div> </div> <h2 id="pii-tracking-api" class="questions-group__title font-size-35 font-weight-medium letter-spacing-0">PII Tracking API</h2> <div class="questions-group__content c-mt-5"> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">How do I add the API to my portal?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Open a ticket with support to enable API access if you are on a tier that includes API access.</p> <p>Once API access is enabled for your account you will have access to a screen to generate tokens to submit data.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Does Osano store any sensitive information?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Osano stores in plain text, the fields that you tell us you store about each individual and a one-way encrypted representation of that information. This makes the information searchable but not reversible. What that means is that you can confirm whether you are storing a person's information based on PII (e.g. email, phone, IP address), but you can not reverse engineer the identity of the person from Osano data nor can any individual piece of information be viewed.</p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Can I search with the Osano API?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Yes, you can search the records of consents and PII storage via API. What you receive back is a yes/no flag on whether that information exists in our ledger for your customer account. You also receive which fields were stored about that individual and which vendors the data has been shared with along with timestamps. You can not retrieve PII in Osano because we do not store the PII, only a hash of the PII.</p> </div> </div> </div> <h2 id="billing" class="questions-group__title font-size-35 font-weight-medium letter-spacing-0">Billing</h2> <div class="questions-group__content c-mt-5"> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">How do I cancel my subscription?</h3> <div class="single-question__answer entry-content c-mt-1"> <p><span>We hate to see you go, but you can cancel anytime. In the application, follow the easy instructions. If you are on a trial you will retain access until the trial period is over. If you are on a paid plan you will retain access and be billed through the conclusion of your agreement.</span></p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Why was my credit card charged?</h3> <div class="single-question__answer entry-content c-mt-1"> <p><span>If you were billed by Osano but do not recognize or did not authorize the charge, please </span><a href="/company/contact" rel="noopener">contact us</a><span> immediately to open up a fraud investigation on your payment method.</span></p> </div> </div> <div class="single-question c-pb-4"> <h3 class="single-question__title font-size-17 font-weight-bold">Do you offer discounts?</h3> <div class="single-question__answer entry-content c-mt-1"> <p>Our commitment to helping organizations improve their privacy practices is part of our charter. If you need Osano services but can not afford them, we're happy to discuss your situation.</p> <p>Osano also offers discounts to startups who have raised less than $2M in funding, non-profits, and fellow B-corporations.</p> <p><a href="/company/contact" rel="noopener">Contact us</a><span> </span>for a discount code.</p> </div> </div> </div> </div></div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <div data-global-resource-path="Osano/templates/partials/footer.html"><div id="hs_cos_wrapper_module_16795059098115" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><footer class="footer"> <div class="container"> <div class="footer-desktop-grid"> <div class="footer-grid-wrapper"> <div class="footer-logo-wrapper"> <div class="footer-logo-container"> <a class="footer-logo-link" href="https://www.osano.com/"> <img class="footer-logo-image" 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