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class="NavigationTopLevelItems_navigationTopLevelItemButtonContent__ACT5e">Business</span></a></li></ul></div></nav></div><div class="HeaderVariant_mobilePrimaryCTAExperiment__gNqIQ"><span class="HeaderVariant_headerNavigationExtraWrapper__Nf5wL HeaderVariant_mobileVisible__dyVF_"><a data-testid="header-primary-cta" class="Button_button__OFOdO Button_primary__WTwSy Button_center__lDq2_ HeaderVariant_mobileVisible__dyVF_" data-monzoanalytics-no-tracking="true" target="_self" href="https://we83.adj.st/home?adj_t=1dj2rkno_1dxkjz95&adj_redirect=https%3A%2F%2Fmonzo.com%2Fsign-up&adj_engagement_type=fallback_click" rel="noopener noreferrer external" aria-label="Open a Monzo account"><span aria-hidden="true"><span class="Button_text__S2FJ_"><span>Sign up</span></span></span></a></span></div></div></header><main id="mainContent" class="Main_main__qK_Jw"><section class=" Section_section__mRxGN Section_forceDarkMode__UnZnw Section_auto__2Ub8u Section_paddingnone__2ufem"><div class="Section_contentContainer__ciYat"><div class="HeroBanner_hero__8Phzz"><div class="Section_container__mkPCF Section_section__mRxGN Section_transparent__1pVXx Section_auto__2Ub8u Section_paddingbottommedium__Kc17e"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_orderRight__au5W_ Block_orderBottom__pqOc1 Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalSmall__i62HY Block_paddingVerticalSmall__5ZA7U Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><div class="HeroBanner_heroMedia__1nKQ8"><picture><img src="https://images.ctfassets.net/ro61k101ee59/1ndjRG7kwj98XJGQWJIZmw/70aa27ebb67c4bdd0a8e29a51f5f7e55/breathing-space-window-curtains-breeze.svg?w=1024&q=75" alt="A curtain blowing in the breeze next to an open window showing trees outside" width="512" loading="lazy"/></picture></div></div></div><div class="Block_block__Q3GQF Block_forceDarkMode__vY6vw Block_transparent__FJxI6 Block_textLeft__FXaVt Block_orderLeft__kf4S1 Block_orderTop__qlV9j Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalNone__65947 Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE HeroBanner_heroBannerBlockContent__stdAX"><div class="Block_contentContainer__CWeAy"><div class="spacing_vSpacing10__Vw3Bl"><h1 class="Title_title__6QR87 Title_forceDarkMode__UjAB1 Title_primary__m7Tjj text-heading-1 Title_left___R_Ga Title_marginBottom__TiQqA HeroBanner_heroTitle__l9Owc" id="accessibility">Accessibility</h1><div class="Markdown_Markdown__aEd_X Markdown_dark__2sqVQ" data-testid="markdown"><div class="Text_text__CSJ_O Text_lead___fdMb Text_forceDarkMode__G2s7d Text_marginBottom___UK4L"><p>We work hard to reduce the barriers people face to accessing our product and service. Making money work for everyone can’t be done without making sure Monzo works for disabled people and those who’ve struggled with banking in the past.</p></div></div></div><div class="HeroBanner_buttonContainer__lO5NT"><a class="Button_button__OFOdO Button_forceDarkMode__BD50f Button_primary__WTwSy Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" href="/i/our-social-programme/" rel="noopener noreferrer external"><span class="Button_text__S2FJ_">Our social programme</span></a></div><div class="HeroBanner_legalTextContainer__MDph9"></div></div></div></div></div></div></div></section><section class=" Section_section__mRxGN Section_primary__kY5xJ Section_auto__2Ub8u Section_paddingbottomnone__1i30t" data-testid="subtitle-section"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textCenter__WvWTU Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 paddingHorizontalAuto Block_paddingVerticalSmall__5ZA7U Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><div class="Subtitle_content__YW5SS spacing_vSpacing10__Vw3Bl"><h2 class="Title_title__6QR87 Title_primary__m7Tjj text-heading-2 Title_center__fqUI_ Title_marginBottom__TiQqA" id="our-mission">Our mission</h2><div class="Markdown_Markdown__aEd_X Markdown_light__YcqB9" data-testid="markdown"><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>As a digital only bank, we have to work hard to make sure our product is easily accessible for all of our users. The needs of all of our customers, particularly if they’re facing barriers or experiencing difficult circumstances, is a core part of our mission.</p></div></div></div></div></div></div></section><div><section class=" Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Section_container__mkPCF Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE Block_orderLeftMd__hA7NI Block_orderLeftSm___aCOK Block_orderBottomXs__ziQdx"><div class="Block_contentContainer__CWeAy"><div class="TextAndImageSection_assetContainer__qkOth"><div class="TextAndImageSection_imageContainer__K6h9M"><picture><source type="image/avif" srcSet="https://images.ctfassets.net/ro61k101ee59/14BMYfKADy5PBWd96kTqXx/588842be609efc1feefd4702475abace/Home_Hero.png?w=800&q=75&fm=avif"/><source type="image/webp" srcSet="https://images.ctfassets.net/ro61k101ee59/14BMYfKADy5PBWd96kTqXx/588842be609efc1feefd4702475abace/Home_Hero.png?w=800&q=75&fm=webp"/><img src="https://images.ctfassets.net/ro61k101ee59/14BMYfKADy5PBWd96kTqXx/588842be609efc1feefd4702475abace/Home_Hero.png?w=800&q=75" alt="" width="400" loading="lazy"/></picture></div></div></div></div><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE Block_orderRightMd__320DP Block_orderRightSm__jfS86 Block_orderBottomXs__ziQdx"><div class="Block_contentContainer__CWeAy"><div class="TextAndImageSection_blockContainer__K26Sa TextAndImageSection_title-large__j59fm"><div class="spacing_vSpacing10__Vw3Bl"><h3 class="Title_title__6QR87 Title_primary__m7Tjj text-heading-3 Title_left___R_Ga Title_marginBottom__TiQqA" id="accessibility-statement">Accessibility statement</h3><div class="Markdown_Markdown__aEd_X Markdown_light__YcqB9" data-testid="markdown"><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>At Monzo our mission is to make money work for everyone and this can’t be done without making sure Monzo works for disabled people and those who’ve struggled with banking in the past.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong><a class="Button_button__OFOdO Button_link__wbUuG Button_inline__ptjDW Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="https://monzo.com/accessibility-statement/"><span class="Button_text__S2FJ_">Read our full accessibility statement</span></a></strong></p></div></div></div></div></div></div></div></div></div></section></div><div><section class=" Section_section__mRxGN Section_primary__kY5xJ Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Section_container__mkPCF Section_section__mRxGN Section_primary__kY5xJ Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE Block_orderRightMd__320DP Block_orderRightSm__jfS86 Block_orderBottomXs__ziQdx"><div class="Block_contentContainer__CWeAy"><div class="TextAndImageSection_assetContainer__qkOth"><div class="TextAndImageSection_imageContainer__K6h9M"><picture><img src="https://images.ctfassets.net/ro61k101ee59/1kR1wGeCIlYJJmjr5Lb09Q/7bcad0db135c88544c587964a8dc7801/goal-target-arrows.svg?w=800&q=75" alt="A target with arrows which have hit the bullseye" width="400" loading="lazy"/></picture></div></div></div></div><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE Block_orderLeftMd__hA7NI Block_orderLeftSm___aCOK Block_orderBottomXs__ziQdx"><div class="Block_contentContainer__CWeAy"><div class="TextAndImageSection_blockContainer__K26Sa"><div class="spacing_vSpacing10__Vw3Bl"><h3 class="Title_title__6QR87 Title_primary__m7Tjj text-heading-3 Title_left___R_Ga Title_marginBottom__TiQqA" id="our-specialist-support">Our specialist support</h3><div class="Markdown_Markdown__aEd_X Markdown_light__YcqB9" data-testid="markdown"><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>We have specialist teams dedicated to helping you through money worries, the impact of life events on your finances, and day to day money management. We also have information on how we can support you if you have physical or mental health conditions & disabilities that affect your relationship with your money, or with us as your bank.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><a class="Button_button__OFOdO Button_link__wbUuG Button_inline__ptjDW Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" href="/i/supporting-customers" rel="noopener noreferrer external"><span class="Button_text__S2FJ_">Supporting the needs of all our customers</span></a></p></div></div></div></div></div></div></div></div></div></section></div><div><section class=" Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Section_container__mkPCF Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE Block_orderLeftMd__hA7NI Block_orderLeftSm___aCOK Block_orderBottomXs__ziQdx"><div class="Block_contentContainer__CWeAy"><div class="TextAndImageSection_assetContainer__qkOth"><div class="TextAndImageSection_imageContainer__K6h9M"><picture><source type="image/avif" srcSet="https://images.ctfassets.net/ro61k101ee59/6ulsD6UqoH64VJKCPSpMfm/bbbd9297fe2bb11ddee8132d845e6786/Type_Core.png?w=800&q=75&fm=avif"/><source type="image/webp" srcSet="https://images.ctfassets.net/ro61k101ee59/6ulsD6UqoH64VJKCPSpMfm/bbbd9297fe2bb11ddee8132d845e6786/Type_Core.png?w=800&q=75&fm=webp"/><img src="https://images.ctfassets.net/ro61k101ee59/6ulsD6UqoH64VJKCPSpMfm/bbbd9297fe2bb11ddee8132d845e6786/Type_Core.png?w=800&q=75" alt="Illustration of a phone with jazzy colours coming out!" width="400" loading="lazy"/></picture></div></div></div></div><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE Block_orderRightMd__320DP Block_orderRightSm__jfS86 Block_orderBottomXs__ziQdx"><div class="Block_contentContainer__CWeAy"><div class="TextAndImageSection_blockContainer__K26Sa"><div class="spacing_vSpacing10__Vw3Bl"><h3 class="Title_title__6QR87 Title_primary__m7Tjj text-heading-3 Title_left___R_Ga Title_marginBottom__TiQqA" id="contact-monzo-using-signlive">Contact Monzo using SignLive</h3><div class="Markdown_Markdown__aEd_X Markdown_light__YcqB9" data-testid="markdown"><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>We’ve partnered with <a class="Button_button__OFOdO Button_link__wbUuG Button_inline__ptjDW Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" href="https://signlive.co.uk/" rel="noopener noreferrer external"><span class="Button_text__S2FJ_">SignLive</span></a>, an online interpreting service for British Sign Language (BSL). If you're a BSL user you can chat with our customer support team through a fully-accredited interpreter, in real time, using video relay services. This service is available 7 am to 8 pm Monday to Sunday.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong>To chat to someone at Monzo using BSL</strong></p></div><ul class="List_List__QAbJI List_light__OI_4n List_margin__RxbID"><li class=""><a class="Button_button__OFOdO Button_link__wbUuG Button_inline__ptjDW Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" href="https://signlive.co.uk/login/" rel="noopener noreferrer external"><span class="Button_text__S2FJ_">Download the SignLive app</span></a> and create a profile</li><li class=""><div class="Text_text__CSJ_O"><p>Search for Monzo in the directory</p></div></li><li class=""><div class="Text_text__CSJ_O"><p>Click to call us; you'll be connected to an interpreter who'll relay the conversation in real time.</p></div></li></ul></div></div><div class="ButtonContainer_buttonContainer__CJDVB"><a class="Button_button__OFOdO Button_primary__WTwSy Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" href="https://signlive.co.uk/login/" rel="noopener noreferrer external"><span class="Button_text__S2FJ_">Download SignLive</span></a></div></div></div></div></div></div></div></section></div><section class="Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE"><div class="Block_contentContainer__CWeAy"><div class="Video_Video__AuVJx"><img src="https://images.ctfassets.net/ro61k101ee59/5SimoZcrnX5bSWyrSTkrSk/aeb686ecd171e33523b3f1a440ad2b64/SignLive___Monzo_partnership.png?w=1704" alt="You can now contact Monzo using British Sign Language (BSL) – YouTube cover image " class="Video_cover__eB8uF"/><button class="PlayButton_PlayButton__SAl4b" aria-label="Play video"><img class="PlayButton_PlayIcon__gi0md" src="/images/icons/play-transparent.svg" aria-hidden="true" alt="" loading="lazy"/></button></div></div></div></div></section><div><section class=" Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Section_container__mkPCF Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE Block_orderLeftMd__hA7NI Block_orderLeftSm___aCOK Block_orderBottomXs__ziQdx"><div class="Block_contentContainer__CWeAy"><div class="TextAndImageSection_assetContainer__qkOth"><div class="TextAndImageSection_imageContainer__K6h9M"><picture><source type="image/avif" srcSet="https://images.ctfassets.net/ro61k101ee59/7CUUsCuciiQwKXOPAieVhz/0347394f3a637710d3458ac5040cf4eb/Share_with_us_Hero_Desktop.png?w=800&q=75&fm=avif"/><source type="image/webp" srcSet="https://images.ctfassets.net/ro61k101ee59/7CUUsCuciiQwKXOPAieVhz/0347394f3a637710d3458ac5040cf4eb/Share_with_us_Hero_Desktop.png?w=800&q=75&fm=webp"/><img src="https://images.ctfassets.net/ro61k101ee59/7CUUsCuciiQwKXOPAieVhz/0347394f3a637710d3458ac5040cf4eb/Share_with_us_Hero_Desktop.png?w=800&q=75" alt="" width="400" loading="lazy"/></picture></div></div></div></div><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE Block_orderRightMd__320DP Block_orderRightSm__jfS86 Block_orderBottomXs__ziQdx"><div class="Block_contentContainer__CWeAy"><div class="TextAndImageSection_blockContainer__K26Sa TextAndImageSection_title-large__j59fm"><div class="spacing_vSpacing10__Vw3Bl"><h3 class="Title_title__6QR87 Title_primary__m7Tjj text-heading-3 Title_left___R_Ga Title_marginBottom__TiQqA" id="share-with-us">Share with us</h3><div class="Markdown_Markdown__aEd_X Markdown_light__YcqB9" data-testid="markdown"><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><a class="Button_button__OFOdO Button_link__wbUuG Button_inline__ptjDW Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="https://monzo.com/share-with-us/"><span class="Button_text__S2FJ_">Share with us</span></a> is a tool that lives inside the help section of the Monzo app, to share your support needs directly to our specialist team.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>You can access it through the following help articles:</p></div><ul class="List_List__QAbJI List_light__OI_4n List_margin__RxbID"><li class=""><div class="Text_text__CSJ_O"><p>Talking to us about your accessibility needs</p></div></li><li class=""><div class="Text_text__CSJ_O"><p>Talking to us about your mental health</p></div></li><li class=""><div class="Text_text__CSJ_O"><p>Telling us about your situation</p></div></li></ul><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>At the bottom of each article is a Tell us more button, which will take you through to Share with us.</p></div></div></div></div></div></div></div></div></div></section></div><div><section class=" Section_section__mRxGN Section_primary__kY5xJ Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Section_container__mkPCF Section_section__mRxGN Section_primary__kY5xJ Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE Block_orderRightMd__320DP Block_orderRightSm__jfS86 Block_orderBottomXs__ziQdx"><div class="Block_contentContainer__CWeAy"><div class="TextAndImageSection_assetContainer__qkOth"><div class="TextAndImageSection_imageContainer__K6h9M"><picture><img src="https://images.ctfassets.net/ro61k101ee59/4sIPAy4Ngmqmz6x3W32qIQ/92a2ac6efee6acc4730817db7afa8d06/review-investigation-eye-search-magnifying-glass.svg?w=800&q=75" alt="A magnifying glass with an eye looking through it, surrounded by sparkles" width="400" loading="lazy"/></picture></div></div></div></div><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE Block_orderLeftMd__hA7NI Block_orderLeftSm___aCOK Block_orderBottomXs__ziQdx"><div class="Block_contentContainer__CWeAy"><div class="TextAndImageSection_blockContainer__K26Sa"><div class="spacing_vSpacing10__Vw3Bl"><h3 class="Title_title__6QR87 Title_primary__m7Tjj text-heading-3 Title_left___R_Ga Title_marginBottom__TiQqA" id="getting-help-elsewhere">Getting help elsewhere</h3><div class="Markdown_Markdown__aEd_X Markdown_light__YcqB9" data-testid="markdown"><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Sometimes your situation might require specialist support that Monzo doesn’t offer. We understand that your situation might require more than just help from us as your bank. We’ve put together a list of external resources you might find useful, based on what our customers talk to us about the most.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><a class="Button_button__OFOdO Button_link__wbUuG Button_inline__ptjDW Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="https://monzo.com/supporting-customers-signposting/"><span class="Button_text__S2FJ_">Signposting to external organisations</span></a></p></div></div></div></div></div></div></div></div></div></section></div><div><section class=" Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Section_container__mkPCF Section_section__mRxGN Section_secondary__NxgD1 Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE Block_orderLeftMd__hA7NI Block_orderLeftSm___aCOK Block_orderBottomXs__ziQdx"><div class="Block_contentContainer__CWeAy"><div class="TextAndImageSection_assetContainer__qkOth"><div class="TextAndImageSection_imageContainer__K6h9M"><picture><img src="https://images.ctfassets.net/ro61k101ee59/4iSlqbsesrqJ1rOvMN9ZCU/0a5a7f53f1b0561f46bda45edafd5f61/form-pencil-paper.svg?w=800&q=75" alt="A paper and pencil with stars around them" width="400" loading="lazy"/></picture></div></div></div></div><div class="Block_block__Q3GQF Block_transparent__FJxI6 Block_textLeft__FXaVt Block_horizontalCenter__Hc_pi Block_verticalMiddle__vqNW5 Block_paddingHorizontalMedium__jHl0b Block_paddingVerticalMedium__5Q4LL Block_marginHorizontalAuto__JOVH_ Block_marginVerticalNone__DIokE Block_orderRightMd__320DP Block_orderRightSm__jfS86 Block_orderBottomXs__ziQdx"><div class="Block_contentContainer__CWeAy"><div class="TextAndImageSection_blockContainer__K26Sa"><div class="spacing_vSpacing10__Vw3Bl"><h3 class="Title_title__6QR87 Title_primary__m7Tjj text-heading-3 Title_left___R_Ga Title_marginBottom__TiQqA" id="our-approach">Our approach</h3><div class="Markdown_Markdown__aEd_X Markdown_light__YcqB9" data-testid="markdown"><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>As a digital only bank that lives on your smartphone we’ve worked to develop industry leading digital tools to reduce the barriers people face, and make sure Monzo works for disabled people and those who’ve struggled with banking in the past.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>From embedding our tone of voice in everything from emails to error messages, to making sure customers know they can use sign language when signing up our teams work hard to introduce products, policies and systems to embed accessibility in everything we do.</p></div></div></div></div></div></div></div></div></div></section></div><section class="Section_section__mRxGN Section_primary__kY5xJ Section_auto__2Ub8u"><div class="Section_contentContainer__ciYat"><div class="CardList_CardList__xh9wK CardList_autofit__KNjIe"><div class="Card_cardWrapper__TTeTI" data-testid="cardWrapper"><div class="Card_card__zEK7Z Card_light__flWgn Card_secondary__Xsm9Q Card_paddingtopmedium__8XW__ Card_paddingbottommedium__kJTwQ"><div class="Card_titleContainer__bkMxU"><img class="undefined Icon_icon__Haypr Icon_addMargin__1i9ZI Icon_transparent__gOWmA Icon_large__McJOc Icon_image__BmpRz Icon_noFill__Cnqz2" src="https://images.ctfassets.net/ro61k101ee59/26BbDl7ihTofj3H5UIymUB/d0e13c553ce7be81c0553b0707231c1b/Experts.png" aria-hidden="true" alt="" loading="lazy"/><h3 class="Card_title__2ya4E">Working with experts by experience</h3></div><div class="Card_descriptionContainer__dX1OP"><div class="Markdown_Markdown__aEd_X Markdown_light__YcqB9" data-testid="markdown"><div class="Text_text__CSJ_O"><p>It's really important to us at Monzo that we work with our customers to shape our product and our service. In 2019 we launched our Listening Sessions, bringing our teams together with various groups to listen to various experiences, and understand the barriers involved with the aim of reducing them. The events usually result in us making changes to our product or service, like making sure that customers know they can use sign language when signing up. Email us to get involved.</p></div><div class="Text_text__CSJ_O"><p><strong><a class="Button_button__OFOdO Button_link__wbUuG Button_inline__ptjDW Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" href="mailto:socialprogramme@monzo.com" rel="noopener noreferrer external"><span class="Button_text__S2FJ_">socialprogramme@monzo.com</span></a></strong></p></div></div></div></div></div><div class="Card_cardWrapper__TTeTI" data-testid="cardWrapper"><div class="Card_card__zEK7Z Card_light__flWgn Card_secondary__Xsm9Q Card_paddingtopmedium__8XW__ Card_paddingbottommedium__kJTwQ"><div class="Card_titleContainer__bkMxU"><img class="undefined Icon_icon__Haypr Icon_addMargin__1i9ZI Icon_transparent__gOWmA Icon_large__McJOc Icon_image__BmpRz Icon_noFill__Cnqz2" src="https://images.ctfassets.net/ro61k101ee59/5E3z0pU4yfam720KPfvN65/ed708f2c88763f0574cd1e9adc72d1eb/Mental_Health_Support.png" aria-hidden="true" alt="" loading="lazy"/><h3 class="Card_title__2ya4E">Our focus on mental health support</h3></div><div class="Card_descriptionContainer__dX1OP"><div class="Markdown_Markdown__aEd_X Markdown_light__YcqB9" data-testid="markdown"><div class="Text_text__CSJ_O"><p>At Monzo we know that your mental health profoundly impacts how you manage your money. As the long term effects of the pandemic are emerging, we’re expecting to have more conversations with our customers about how their financial situation is impacted by mental health problems. We’ve worked with the Money and Mental Health Policy Institute to improve our accessibility for customers with mental health problems, by becoming the first bank to take part in its Mental Health Accessible Lite programme.</p></div><div class="Text_text__CSJ_O"><p><a class="Button_button__OFOdO Button_link__wbUuG Button_inline__ptjDW Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" href="https://monzo.com/blog/2021/05/13/supporting-our-customers-through-mental-health-problems" rel="noopener noreferrer external"><span class="Button_text__S2FJ_">Mental Health Accessible Lite</span></a></p></div></div></div></div></div><div class="Card_cardWrapper__TTeTI" data-testid="cardWrapper"><div class="Card_card__zEK7Z Card_light__flWgn Card_secondary__Xsm9Q Card_paddingtopmedium__8XW__ Card_paddingbottommedium__kJTwQ"><div class="Card_titleContainer__bkMxU"><img class="undefined Icon_icon__Haypr Icon_addMargin__1i9ZI Icon_transparent__gOWmA Icon_large__McJOc Icon_image__BmpRz Icon_noFill__Cnqz2" src="https://images.ctfassets.net/ro61k101ee59/5VSP6aWd42FtDUjEedbNyD/2c24674dd3f848947dce8dc40cf12790/Accesible.png" aria-hidden="true" alt="" loading="lazy"/><h3 class="Card_title__2ya4E">Accessible terms & conditions</h3></div><div class="Card_descriptionContainer__dX1OP"><div class="Markdown_Markdown__aEd_X Markdown_light__YcqB9" data-testid="markdown"><div class="Text_text__CSJ_O"><p>We want everyone to be able to understand key communications from us. We've put in a lot of work to make sure our Personal account terms and conditions are accessible. They're just over 3,000 words, and hopefully nice and easy to follow.</p></div><div class="Text_text__CSJ_O"><p><a class="Button_button__OFOdO Button_link__wbUuG Button_inline__ptjDW Button_center__lDq2_" data-monzoanalytics-no-tracking="true" target="_self" href="https://monzo.com/legal/terms-and-conditions/" rel="noopener noreferrer external"><span class="Button_text__S2FJ_">Monzo terms and conditions</span></a></p></div></div></div></div></div></div></div></section></main><div class="Footer_footerContainer__c1N4v Footer_forceDarkMode__Oimpe"><footer class="Footer_Footer__MDr8W Footer_forceDarkMode__Oimpe" role="menu"><div class="Footer_logo__tSFSn"><a role="menuitem" class="Footer_logoLink__gs4rX" data-monzoanalytics-action-id="link_clicked" data-monzoanalytics-action-parameters="link_location=footer&link_text=Monzo Bank&link_type=navigation&url=/&currentUrl=/accessibility" href="/"><img class="Footer_logoImage__XvGRA" src="https://static-assets.monzo.com/monzo-com/af856fa95cb673de26a2b95a651f67e055bc9288/_next/static/media/monzo-logo-on-dark.a1b99872.svg" alt="Monzo Bank"/></a></div><div class="Footer_links__y6OjA"><ul><li><a class="Button_button__OFOdO Button_forceDarkMode__BD50f Button_link__wbUuG Button_left__KSJOX" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="https://monzo.com/help"><span class="Button_text__S2FJ_">Help centre</span></a></li><li><a class="Button_button__OFOdO Button_forceDarkMode__BD50f Button_link__wbUuG Button_left__KSJOX" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="https://monzo.com/about"><span class="Button_text__S2FJ_">About us</span></a></li><li><a class="Button_button__OFOdO Button_forceDarkMode__BD50f Button_link__wbUuG Button_left__KSJOX" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="https://monzo.com/us"><span class="Button_text__S2FJ_">Monzo US</span></a></li><li><a class="Button_button__OFOdO 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loading="lazy"/></span></span></a></div></footer><div class="Footer_copyrightNoticeContainer__JzD6V Footer_forceDarkMode__Oimpe"><div class="Footer_copyrightNotice__ZGhed"><div class="Text_text__CSJ_O Text_forceDarkMode__G2s7d Text_marginBottom___UK4L"><p><strong>Existing customers can get help via the app</strong></p></div><div class="Footer_termsContainer__qr7IS"><div class="Text_text__CSJ_O Text_forceDarkMode__G2s7d Text_marginBottom___UK4L"><p><small>Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.</small></p></div></div></div></div></div></div><script id="__NEXT_DATA__" type="application/json" crossorigin="anonymous">{"props":{"pageProps":{"anonID":"anon_0bc03ee5-bd1b-4e42-bb37-3f07f27efe31","experimentsWithDefaults":[{"experimentID":"ca_homepage_navigation_cta_pairing","defaultVariant":"control"},{"experimentID":"header_navigation_reorder","defaultVariant":"control"}],"preview":false,"head":{"title":"Accessibility","locale":"en-GB","rootUrl":"https://monzo.com","slug":"/accessibility","description":"We work hard to reduce the barriers people face, and make sure Monzo works for people with disabilities and those who’ve struggled with banking in the past. 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