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Telstra - Help & Support

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://telstra.com.au/business-enterprise/help-support/index.htm","20130520201907","https://web.archive.org/","web","/_static/", "1369081147"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <meta http-equiv="content-type" content="text/html; 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Support</title> <meta name="TITLE" content="Telstra - Help &amp; Support"/> <meta name="DESCRIPTION" content="Take control of your Telstra accounts from here: bill payment, manage bills, update details, activations and much more."/> <meta name="KEYWORDS" content="account services, my account, billing, payments, mobile, activation, paper bill, paperon, paper on, paper billing, manage bills, live chat"/> <meta name="ROBOTS" content="INDEX, FOLLOW"/> <meta name="RIGHTS" content="http://www.telstra.com.au/copyright-trademarks/"/> <!--BEGIN [{"hideGlobal":"0","hideTopMenu":"0","hideSiteletTitle":"0","hideBreadcrumb":"0","hideLeftColumn":"1","hideHeader":"0","hideFooter":"0","enableHTTPS":"0","currentPrimaryNavId":"global-tab-personal","hideSocialSharing":"0","rightColumnOption":"off","enableHTTPS_pop":"0","enablePrint":"0","hideHeadingLabel":"0","showAllHeaderButtons":"1","colourScheme":"a"}] END--> <script type="text/javascript"> var isSSL = "0"; </script> <!-- Canconical Tag Addition --> <link rel="canonical" href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/business-enterprise/help-support/"/> <script id="ssInfo" type="text/xml" warning="DO NOT MODIFY!"> <ssinfo > </ssinfo> </script> <!-- Global CSS --> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130520201907cs_/http://telstra.com.au/uberprod/ss-global/themes/v10/css/grid.css"/> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130520201907cs_/http://telstra.com.au/uberprod/ss-global/themes/v10/css/screen.css"/> <link rel="stylesheet" type="text/css" media="print" href="/web/20130520201907cs_/http://telstra.com.au/uberprod/ss-global/themes/v10/css/print.css"/> <!--[if lt IE 9]><link rel="stylesheet" type="text/css" media="screen,projection" href="/uberprod/ss-global/themes/v10/css/screen-ie.css"/><![endif]--> <!-- Global head JS --> <script type="text/javascript" src="/web/20130520201907js_/http://telstra.com.au/uberprod/ss-global/themes/v10/js/telstra-headcode-v10.js"></script> <link rel="shortcut icon" href="/web/20130520201907im_/http://telstra.com.au/uberprod/ss-global/themes/v10/images/favicon-blue.ico"/> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130520201907cs_/http://telstra.com.au/uberprod/ss-global/javascript/jquery/plugins/orangebox/orangebox.css"/> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130520201907cs_/http://telstra.com.au/uberprod/ss-global/css/telstra-screen.css"/> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130520201907cs_/http://telstra.com.au/uberprod/ss-global/css/gsa_sayt.css"/> <!--[if lt IE 9]><link rel="stylesheet" type="text/css" media="screen,projection" href="/uberprod/ss-global/css/telstra-screen-ie.css"/><![endif]--> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130520201907cs_/http://telstra.com.au/uberprod/business-enterprise/css/style.css"/> <p style="display: none;"><a id="open-proposal-window" href="/web/20130520201907/http://telstra.com.au/business-enterprise/survey-request/index.htm"></a></p> <script language="javascript"> var surveyCookiePath="business-enterprise"; var surveyPageType="PT_V10_GENERIC_TEMPLATE"; //The following js vriables are set inside ST_V10_BUS_SURVEY_REQUEST var surveyEnabled="1"; var surveyFreq="3"; var surveyDaysForYes="90"; var surveyDaysForNoClose="30"; var surveyDaysForLater="30"; var surveyPopupInSeconds="180"; var surveyOnPageEnterPopupInSeconds="10"; var surveyURL="https://web.archive.org/web/20130520201907/https://www.research.net/s/DZQW2KS"; </script> <script type="text/javascript" src="/web/20130520201907js_/http://telstra.com.au/uberprod/business-enterprise/javascript/scripts.js"></script> <script type="text/javascript" src="/web/20130520201907js_/http://telstra.com.au/uberprod/search/javascript/scripts.js"></script> <script type="text/javascript" src="/web/20130520201907js_/http://telstra.com.au/uberprod/ss-global/javascript/swfobject.js"></script> <script type="text/javascript" src="/web/20130520201907js_/http://telstra.com.au/uberprod/search/javascript/ss.js"></script> <script type="text/javascript" src="/web/20130520201907js_/http://telstra.com.au/uberprod/search/javascript/xmlhttp.js"></script> <script language="javascript"> var pageType="PT_V10_GENERIC_TEMPLATE"; </script> <script language="javascript"> var domainRef="/uberprod/business-enterprise"; </script> <!--Site specific configutaion--> <script type="text/javascript"> TelstraGlobal.current_secondary_nav_id = 'ss-be-help-support'; TelstraGlobal.current_global_nav_id = 'global-tab-business'; </script> <style type="text/css" media="screen,projection"> .heading-shade-2, .heading-shade-2 .heading-40, .heading-shade-2 .heading-30, .heading-shade-2 .heading-24, .heading-shade-2 .heading-20, .heading-shade-2 .heading-16 {color: #b32034 !important;} .heading-shade-3, .heading-shade-3 .heading-40, .heading-shade-3 .heading-30, .heading-shade-3 .heading-24, .heading-shade-3 .heading-20, .heading-shade-3 .heading-16 {color: #e8491b !important;} </style> <!-- BEGIN Page Head Code --> <style type="text/css"> .my-account-icons .icon-list{ width:auto!important; height: 130px!important; } .my-account-icons .icon-list li { margin: 0 15px!important; } .icon-update-details { url('https://web.archive.org/web/20130520201907im_/http://www.telstra.com.au/account-services/images/icon-sprites.png') 0 -568px no-repeat; } </style> <!-- END Page Head Code --> </head> <body class="no-js"> <!-- BEGIN OMNITURE CACHE BUSTER --> <script type="text/javascript"> /* <![CDATA[ */ var cacheBuster=""; var cbd=new Date(); var cbm=new Date(); var cby=new Date(); cbd=cbd.getUTCDate(); cbd=cbd.toString(); cbm=cbm.getUTCMonth()+1; cbm=cbm.toString(); cby=cby.getUTCFullYear(); cby=cby.toString(); cacheBuster=cbd+":"+cbm+":"+cby; /* ]]> */ </script> <!-- END OMNITURE CACHE BUSTER --> <!-- BEGIN OMNITURE INCLUDES --> <script type="text/javascript"> /* <![CDATA[ */ //document.write('<scr'+'ipt type="text/javascript" src="/uberprod/global/javascript/datalicious.js?cb='+cacheBuster+'"></scr'+'ipt>') document.write('<scr'+'ipt type="text/javascript" src="//web.archive.org/web/20130520201907/http://www.telstra.com.au/global/javascript/datalicious.js?cb='+cacheBuster+'"></scr'+'ipt>') /* ]]> */ </script> <script type="text/javascript"> /* <![CDATA[ */ DataliciousPageTop(); /* ]]> */ </script> <!-- END OMNITURE INCLUDES --> <div id="header" class="container_18 clearfix"> <ul id="skipnav"> <li><a href="#page-content">Skip to content</a></li> <li><a href="#primary-navigation">Skip to navigation</a></li> </ul> <!-- Telstra & channel logos --> <div class="logo" id="header-logo"><a href="/web/20130520201907/http://telstra.com.au/"><img src="/web/20130520201907im_/http://telstra.com.au/uberprod/ss-global/themes/v10/images/logo-green.png" width="34" height="40" alt="Telstra"/></a></div> <div class="channel-business-enterprise" id="header-channel"><a href="/web/20130520201907/http://telstra.com.au/business-enterprise/"><img src="/web/20130520201907im_/http://telstra.com.au/uberprod/ss-global/themes/v10/images/hd-business-enterprise.png" alt="Business &amp; Enterprise"/></a></div> <br class="clearfix"/> <!-- Global navigation --> <div class="nav" id="global-nav"> <ul> <li id="global-tab-home"><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/">Telstra</a></li> <li id="global-tab-personal"><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/personal/">Personal</a></li> <li id="global-tab-business"><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/business-enterprise">Business &amp; Enterprise</a></li> <li id="global-tab-about"><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/abouttelstra/">About Telstra</a></li> </ul> </div> <!-- BP & directories navigation --> <div class="nav" id="bp-directories-nav"> <ul> <li> <a href="https://web.archive.org/web/20130520201907/http://go.bigpond.com/home/">BigPond</a> <ul> <li><a href="https://web.archive.org/web/20130520201907/http://go.bigpond.com/bundles/index.jsp">Bundles</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://go.bigpond.com/broadband/">Internet</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://bigpondnews.com/">News</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.bigpondsport.com/">Sport</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://go.bigpond.com/tv/">TV</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://bigpondmusic.com/">Music</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://bigpondmovies.com/">Movies</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.gamearena.com.au/shop/">Games</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://shop.bigpond.com/">Shopping</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://go.bigpond.com/health/">Health</a></li> <li><a href="https://web.archive.org/web/20130520201907/https://signon.bigpond.com/login?site=chw&amp;goto=http%3A%2F%2Fmessaging.bigpond.com%3A80%2F">Webmail</a></li> </ul> </li> <li class="last"> <a href="https://web.archive.org/web/20130520201907/http://www.sensis.com.au/">Directories</a> <ul> <li><a href="https://web.archive.org/web/20130520201907/http://www.sensis.com.au/">sensis.com.au</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.yellowpages.com.au/">Yellow</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.whitepages.com.au/">White Pages</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.tradingpost.com.au/">Trading Post</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.whereis.com/">Whereis</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.citysearch.com.au/">Citysearch</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.gostay.com.au/accommodation/">GoStay Hotels</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.linkme.com.au/">LinkMe jobs</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.carshowroom.com.au/">Car Showroom</a></li> </ul> </li> </ul> </div> <!-- GSA Search form --> <div id="header-search"> <form action="/web/20130520201907/http://telstra.com.au/search/simple-search/index.htm" method="get" id="header-search-telstra" class="current" name="gs"> <div class="search-keywords"> <span id="powered-by-google"></span> <div> <input type="text" name="inpSearch" id="search-telstra-keywords" onkeyup="triggerSearch(event)" autocomplete="off"/> <!--<input type="text" name="inpSearch" id="search-telstra-keywords"/>--> <table id="search_suggest_header" class="ss-gac-m-header" cellspacing="0" cellpadding="0" style="width: 211px; visibility: hidden;"></table> </div> <span> <span id="close-telstra-keywords" onclick="document.getElementById('header-search-telstra').submit();"></span> </span> <input type="hidden" name="requestSiteId" value="business-enterprise"/> <input type="hidden" name="searchFormSubmited" value="Yes"> <input type="submit" class="button" value="Go" style="display:none"/> </div> </form> </div> <script language="javascript"> $(document).ready(function() { var inputVal = document.getElementById('search-telstra-keywords').value; if (inputVal.length > 0){ document.getElementById('powered-by-google').style.display = "none"; } }); </script> <!-- FAST search form --> <!-- <div id="header-search"> <form action="http://www.telstrasearch.com/simplesearch.abc" method="get" id="header-search-telstra" class="current"> <div> <label for="search-telstra-keywords">Search Telstra</label> <input type="text" name="inpSearch" id="search-telstra-keywords" class="search-keywords"/> <input type="submit" class="button" value="Go"/> <input type="hidden" name="searchfrom" value="SIS"/> <input type="hidden" name="engine" value="TS"/> <input type="hidden" name="domainName" value="telstracom"/> <input type="hidden" name="domainProfile" value="Telstrajsp"/> <input type="hidden" name="CategorySelect" value="No"/> </div> </form> <form action="http://www.telstrasearch.com/bigpond/searchBigpond.abc" method="get" id="header-search-bigpond"> <div> <label for="search-bigpond-keywords">Search BigPond</label> <input type="text" name="inpSearch" id="search-bigpond-keywords" class="search-keywords"/> <input type="submit" class="button" value="Go"/> <input type="hidden" name="domainName" value="bigpondcom"/> <input type="hidden" name="domainProfile" value="Bigpondjsp"/> <input type="hidden" name="CategorySelect" value="No"/> </div> </form> <form action="http://www.sensis.com.au/search.do" method="get" id="header-search-web"> <div> <label for="search-web-keywords">Search the Web</label> <input type="text" name="find" id="search-web-keywords" class="search-keywords"/> <input type="submit" class="button" value="Go"/> <input type="hidden" name="partnerId" value="ssn081"/> <input type="hidden" name="profile" value="global-only"/> <input type="hidden" name="CategorySelect" value="No"/> </div> </form> </div> --> <!-- My Account login menu --> <div class="nav" id="header-support-nav"> <ul> <li class="pay-my-bill" id="hsn-pay-my-bill"><a href="https://web.archive.org/web/20130520201907/https://onlinebilling.telstra.com.au/billing/action/payment/onlinepayment">Pay my bill</a></li> <li class="has-children contact-us" id="hsn-contact-us"> <a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/help/contact/">Contact Us</a> <ul> <li><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/help/contact/">Personal</a></li> <li><a href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/contact-us/index.htm">Business &amp; Enterprise</a></li> <li class="last"><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/abouttelstra/contact-us/">About Telstra</a></li> </ul> </li> <li class="has-children help-support" id="hsn-help-support"> <a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/help/">Help &amp; Support</a> <ul> <li><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/help/">Personal</a></li> <li><a href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/index.htm">Business &amp; Enterprise</a></li> </ul> </li> <li id="contact-us"> <a class="gh-tbe-contact-us" href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/contact-us/">Contact Us</a> </li> <li class="has-children my-account" id="hsn-my-account"> <a href="/web/20130520201907/http://telstra.com.au/business-enterprise/account-services/index.htm">Log in to Self Service</a> <ul> <li class="has-tips"><a href="https://web.archive.org/web/20130520201907/https://www.telstrabusiness.com/business/login.jsp">My Account for Business</a> <ul class="tips"> <li>Manage Products &amp; Services</li> <li>Mobile Data Usage Meter</li> <li>Online Billing &amp; Payments</li> </ul> </li> <li class="has-tips last"><a href="https://web.archive.org/web/20130520201907/https://yourtelstratools.telstra.com/enterprise/yourtelstratools">Your Telstra Tools for Enterprise</a> <ul class="tips"> <li>Mobile Ordering &amp; Management</li> <li>Order Online &amp; Feature &amp; Network Changes</li> <li>Online Bill</li> </ul> </li> </ul> </li> </ul> </div> <!-- Channel navigation --> <div class="nav" id="primary-navigation"> <div> <ul> <li id="ss-be-products-services" class=""> <a title="Business Products" href="/web/20130520201907/http://telstra.com.au/business-enterprise/business-products/index.htm">Business Products</a> <div class="flyout"> <ul> <li><a title="Cloud Services" href="/web/20130520201907/http://telstra.com.au/business-enterprise/enterprise-solutions/cloud-services/index.htm">Cloud Services</a></li> <li><a title="Internet &amp; Data" href="/web/20130520201907/http://telstra.com.au/business-enterprise/business-products/internet-data/index.htm">Internet &amp; Data</a></li> <li><a title="Managed Services" href="/web/20130520201907/http://telstra.com.au/business-enterprise/business-products/managed-services/index.htm">Managed Services</a></li> <li><a title="Mobiles" href="/web/20130520201907/http://telstra.com.au/business-enterprise/business-products/mobiles/index.htm">Mobiles</a></li> <li><a title="Telephony" href="/web/20130520201907/http://telstra.com.au/business-enterprise/business-products/telephony/index.htm">Telephony</a></li> <li><a title="Telstra Business Catalogue" href="/web/20130520201907/http://telstra.com.au/business-enterprise/business-products/business-catalogue/index.htm">Telstra Business Catalogue</a></li> <li><a title="T-Suite Software" href="/web/20130520201907/http://telstra.com.au/business-enterprise/business-products/t-suite-software/index.htm">T-Suite Software</a></li> </ul> <div class="popular-pages"> <span>Popular pages</span> <ul> <li><a href="/web/20130520201907/http://telstra.com.au/business-enterprise/business-products/internet-data/devices/internet-tablets/index.htm">Internet Tablets</a></li> <li><a href="/web/20130520201907/http://telstra.com.au/business-enterprise/business-products/mobiles/international-roaming/index.htm">International Roaming</a></li> <li><a href="/web/20130520201907/http://telstra.com.au/business-enterprise/business-products/internet-data/index.htm">Internet and Data Plans</a></li> <li><a href="/web/20130520201907/http://telstra.com.au/business-enterprise/business-products/managed-services/cloud-computing/index.htm">Cloud Computing</a></li> <li><a href="/web/20130520201907/http://telstra.com.au/business-enterprise/business-products/managed-services/machine-2-machine/index.htm">Machine-2-Machine</a></li> </ul> </div> </div> </li> <li id="ss-be-bundles" class=""> <a title="Bundles" href="/web/20130520201907/http://telstra.com.au/business-enterprise/bundles/index.htm">Bundles</a> <div class="flyout"> <ul> <li><a title="Telstra Digital Business" href="/web/20130520201907/http://telstra.com.au/business-enterprise/bundles/telstra-digital-business/index.htm">Telstra Digital Business</a></li> <li><a title="All-4-Biz" href="/web/20130520201907/http://telstra.com.au/business-enterprise/bundles/all-4-biz/index.htm">All-4-Biz</a></li> <li><a title="Business Performance Network" href="/web/20130520201907/http://telstra.com.au/business-enterprise/bundles/business-performance-network/index.htm">Business Performance Network</a></li> <li><a title="Business Video Connect" href="/web/20130520201907/http://telstra.com.au/business-enterprise/bundles/business-video-connect/index.htm">Business Video Connect</a></li> <li><a title="Microsoft Office 365 Small Business Offer" href="/web/20130520201907/http://telstra.com.au/business-enterprise/bundles/microsoft-office-365-small-business-offer/index.htm">Microsoft Office 365 Small Business Offer</a></li> <li><a title="T-Bundle BizEssentials" href="/web/20130520201907/http://telstra.com.au/business-enterprise/bundles/t-bundle-bizessentials/index.htm">T-Bundle BizEssentials</a></li> </ul> <div class="popular-pages"> <span>Popular pages</span> <ul> <!-- <li><a href="/business-enterprise/bundles/telstra-digital-business/solution-finder-removed/index.htm">Digital Business Solution Finder</a></li> --> <li><a href="/web/20130520201907/http://telstra.com.au/business-enterprise/bundles/business-video-connect/index.htm">Business Video Connect Bundles</a></li> </ul> </div> </div> </li> <li id="ss-be-enterprise-solutions" class=""> <a title="Enterprise Solutions" href="/web/20130520201907/http://telstra.com.au/business-enterprise/enterprise-solutions/index.htm">Enterprise Solutions</a> <div class="flyout"> <ul> <li><a title="Cloud Services" href="/web/20130520201907/http://telstra.com.au/business-enterprise/enterprise-solutions/cloud-services/index.htm">Cloud Services</a></li> <li><a title="Communications &amp; Collaboration" href="/web/20130520201907/http://telstra.com.au/business-enterprise/enterprise-solutions/communications-collaboration/index.htm">Communications &amp; Collaboration</a></li> <li><a title="Customer Contact" href="/web/20130520201907/http://telstra.com.au/business-enterprise/enterprise-solutions/customer-contact/index.htm">Customer Contact</a></li> <li><a title="Industries" href="/web/20130520201907/http://telstra.com.au/business-enterprise/enterprise-solutions/industries/index.htm">Industries</a></li> <li><a title="Industry Solutions" href="/web/20130520201907/http://telstra.com.au/business-enterprise/enterprise-solutions/industry-solutions/index.htm">Industry Solutions</a></li> <li><a title="Managed Data Networks" href="/web/20130520201907/http://telstra.com.au/business-enterprise/enterprise-solutions/managed-data-networks/index.htm">Managed Data Networks</a></li> <li><a title="Mobile Assets &amp; Workforce" href="/web/20130520201907/http://telstra.com.au/business-enterprise/enterprise-solutions/mobile-assets-workforce/index.htm">Mobile Assets &amp; 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If this section doesn&rsquo;t answer your immediate questions, or solve your technical problems, feel free to contact us.</p> </div> </div> </div> </div> <div style="display:none;"> <!--BEGIN [{"isDisclaimer":0,"numContainers":"1","dividerStyle":"none","disclaimer1width":"100","disclaimer1style":"style-a-no-pad","disclaimer1colour":"default","disclaimer1nesting":"1","disclaimer1htitle":"Things you need to 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href="https://web.archive.org/web/20130520201907/https://onlinebilling.telstra.com.au/corporatebill/admin/postedbill/init.do">Manage paper billing</a></li> <li> <div class="icon-international-roaming">&nbsp;</div> <a href="https://web.archive.org/web/20130520201907/http://www.telstrabusiness.com/business/portal/online/site/formtwocol/internationalroaming.96007">International Roaming</a></li> <li> <div class="icon-moving-offices">&nbsp;</div> <a href="https://web.archive.org/web/20130520201907/http://www.telstrabusiness.com/business/portal/online/site/formtwocol/officerelocation.198033">Moving offices</a></li> <li> <div class="icon-get-puk-code">&nbsp;</div> <a onclick="s.tlWrapper(this,'o','help and support PUK retrieval icon');" href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/business-enterprise/account-services/my-account/puk-code/index.htm">Get PIN / PUK code</a></li> <li> <div class="icon-receive-a-single-bill">&nbsp;</div> <a class="LiveChat" href="https://web.archive.org/web/20130520201907/http://livechat.telstra.com/TB:Business:Default">Live Chat 24x7</a></li> </ul> </div> <p>&nbsp;</p> </div> </div> </div> </div> <div style="display:none;"> <!--BEGIN [{"isDisclaimer":0,"numContainers":"4","dividerStyle":"dotted","disclaimer1width":"100","disclaimer1style":"style-a-no-pad","disclaimer1colour":"default","disclaimer1nesting":"1","disclaimer1htitle":"Things you need to 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Questions","container4hcolour":"2","container4hfont":"heading-20","container4htag":"h2","container5width":"100","container5style":"style-a","container5colour":"default","container5nesting":"1","container5htitle":"","container5hcolour":"default","container5hfont":"heading-20","container5htag":"none","container6width":"100","container6style":"style-a","container6colour":"default","container6nesting":"1","container6htitle":"","container6hcolour":"default","container6hfont":"heading-20","container6htag":"none"}] END--><p> Number of containers in this row: 4</p> </div> <div class="container-row grid_18 alpha omega dotted"> <div class="container style-a grid_4_5 colour-a2 alpha"> <div class="header"> <div class="heading-20"> <h2>Announcements</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img width="213" height="146" src="/web/20130520201907im_/http://telstra.com.au/business-enterprise/download/image/business-image-announcements.jpg" alt="Announcements"/></p> <p>All important announcements and updates to our products and services can be found here.</p><p>&nbsp;</p> <p><a class="content link align-bottom" href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/announcements/index.htm">View more </a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2"> <div class="header"> <div class="heading-20"> <h2>Brochures</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img width="213" height="146" alt="Brochures" src="/web/20130520201907im_/http://telstra.com.au/business-enterprise/download/image/business-image-brochures.jpg"/></p> <p>For further information on our products and services, go no further than our Brochures. They explain everything in greater detail and are simply written.</p><p>&nbsp;</p> <p><a class="content link align-bottom" href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/brochures/index.htm">View more</a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2"> <div class="header"> <div class="heading-20"> <h2>Contact us</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img width="213" height="146" alt="Contact us" src="/web/20130520201907im_/http://telstra.com.au/business-enterprise/download/image/business-image-help-contact-us.jpg"/></p> <p>We understand that everyone likes to communicate differently. That is why we provide you with a variety of ways to contact us.</p><p>&nbsp;</p> <p><a class="content link align-bottom" href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/contact-us/index.htm">View more</a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2 omega"> <div class="header"> <div class="heading-20"> <h2>Frequently Asked Questions</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img width="213" height="146" src="/web/20130520201907im_/http://telstra.com.au/business-enterprise/download/image/business-image-faqs.jpg" alt="Frequently Asked Questions"/></p> <p>How do I track my mobile phone usage? How do I pay my bills online? How do I make a complaint or provide feedback. All these questions answered and more.</p><p>&nbsp;</p> <p><a href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/faqs/index.htm" class="content link align-bottom">View more</a></p> </div> </div> </div> </div> <div style="display:none;"> <!--BEGIN [{"isDisclaimer":0,"numContainers":"4","dividerStyle":"dotted","disclaimer1width":"100","disclaimer1style":"style-a-no-pad","disclaimer1colour":"default","disclaimer1nesting":"1","disclaimer1htitle":"Things you need to know","disclaimer1hcolour":"default","disclaimer1hfont":"heading-12","disclaimer1htag":"h2","container1width":"25","container1style":"c-style-a","container1colour":"default","container1nesting":"1","container1htitle":"Glossary","container1hcolour":"2","container1hfont":"heading-20","container1htag":"h2","container2width":"25","container2style":"c-style-a","container2colour":"default","container2nesting":"1","container2htitle":"Critical Information Summary","container2hcolour":"2","container2hfont":"heading-20","container2htag":"h2","container3width":"25","container3style":"c-style-a","container3colour":"default","container3nesting":"1","container3htitle":"Software downloads","container3hcolour":"2","container3hfont":"heading-20","container3htag":"h2","container4width":"25","container4style":"c-style-a","container4colour":"default","container4nesting":"1","container4htitle":"TID Technical Information","container4hcolour":"2","container4hfont":"heading-20","container4htag":"h2","container5width":"100","container5style":"style-a","container5colour":"default","container5nesting":"1","container5htitle":"","container5hcolour":"default","container5hfont":"heading-20","container5htag":"none","container6width":"100","container6style":"style-a","container6colour":"default","container6nesting":"1","container6htitle":"","container6hcolour":"default","container6hfont":"heading-20","container6htag":"none"}] END--><p> Number of containers in this row: 4</p> </div> <div class="container-row grid_18 alpha omega dotted"> <div class="container style-a grid_4_5 colour-a2 alpha"> <div class="header"> <div class="heading-20"> <h2>Glossary</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img alt="Glossary" width="213" height="146" src="/web/20130520201907im_/http://telstra.com.au/business-enterprise/download/image/business-image-glossary.jpg"/></p><p>We&rsquo;re the first to admit that we can get a little technical at times, which is why we&rsquo;ve compiled a glossary of all our names, terms and acronyms.</p><p>&nbsp;</p><p><a class="content link align-bottom" href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/glossary/index.htm">View more </a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2"> <div class="header"> <div class="heading-20"> <h2>Critical Information Summary</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img alt="Critical Information Summary" width="213" height="146" src="/web/20130520201907im_/http://telstra.com.au/business-enterprise/download/image/business-image-my-offer-summary.jpg"/></p> <p>Critical Information Summary has been developed to give our customers an easy-to-understand summary of what you get for your money when it comes to our products and services.</p> <p>&nbsp;</p> <p><a class="content link align-bottom" href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/critical-information-summary/index.htm">View more </a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2"> <div class="header"> <div class="heading-20"> <h2>Software downloads</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img alt="Software downloads" width="213" height="146" src="/web/20130520201907im_/http://telstra.com.au/business-enterprise/download/image/business-image-software-downloads.jpg"/></p><p>All software downloads, upgrades and user guides can be found right here.</p><p>&nbsp;</p><p><a class="content link align-bottom" href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/software-downloads/index.htm">View more</a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2 omega"> <div class="header"> <div class="heading-20"> <h2>TID Technical Information</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img alt="TID Technical Information" width="213" height="146" src="/web/20130520201907im_/http://telstra.com.au/business-enterprise/download/image/business-image-tid-technical-information.jpg"/></p><p>Want to know how to make the most of your Telstra Internet Direct service? Then you&rsquo;ve come to the right place.</p><p>&nbsp;</p><p><a class="content link align-bottom" href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/tid-information/index.htm">View more </a></p> </div> </div> </div> </div> <div style="display:none;"> <!--BEGIN [{"isDisclaimer":0,"numContainers":"2","dividerStyle":"none","disclaimer1width":"100","disclaimer1style":"style-a-no-pad","disclaimer1colour":"default","disclaimer1nesting":"1","disclaimer1htitle":"Things you need to know","disclaimer1hcolour":"default","disclaimer1hfont":"heading-12","disclaimer1htag":"h2","container1width":"25","container1style":"c-style-a","container1colour":"default","container1nesting":"1","container1htitle":"TIPT Resources","container1hcolour":"2","container1hfont":"heading-20","container1htag":"h2","container2width":"25","container2style":"c-style-a","container2colour":"default","container2nesting":"1","container2htitle":"Why Telstra","container2hcolour":"2","container2hfont":"heading-20","container2htag":"h2","container3width":"25","container3style":"c-style-a","container3colour":"default","container3nesting":"1","container3htitle":"","container3hcolour":"2","container3hfont":"heading-20","container3htag":"h2","container4width":"25","container4style":"c-style-a","container4colour":"default","container4nesting":"1","container4htitle":"","container4hcolour":"2","container4hfont":"heading-20","container4htag":"none","container5width":"100","container5style":"style-a","container5colour":"default","container5nesting":"1","container5htitle":"","container5hcolour":"default","container5hfont":"heading-20","container5htag":"none","container6width":"100","container6style":"style-a","container6colour":"default","container6nesting":"1","container6htitle":"","container6hcolour":"default","container6hfont":"heading-20","container6htag":"none"}] END--><p> Number of containers in this row: 2</p> </div> <div class="container-row grid_18 alpha omega"> <div class="container style-a grid_4_5 colour-a2 alpha"> <div class="header"> <div class="heading-20"> <h2>TIPT Resources</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img width="213" height="146" alt="TIPT Resources" src="/web/20130520201907im_/http://telstra.com.au/business-enterprise/download/image/business-image-tipt-resources.jpg"/></p> <p>The Telstra IP Telephony Resource Centre provides a wealth of resources for you &ndash; whether you&rsquo;re a phone user, receptionist, call centre operator or customer administrator.</p> <p>&nbsp;</p> <p><a href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/tipt-resources/index.htm" class="content link align-bottom">View more </a></p> </div> </div> </div> <div class="container style-a grid_4_5 colour-a2 omega"> <div class="header"> <div class="heading-20"> <h2>Why Telstra</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><img width="213" height="146" alt="Why Telstra" src="/web/20130520201907im_/http://telstra.com.au/business-enterprise/download/image/business-image-why-telstra.jpg"/></p> <p>We are Australia's largest communications provider. Our global workforce of 40,000 committed people are here to design, build and maintain world-leading products and networks for our customers.</p> <p>&nbsp;</p> <p><a class="content link align-bottom" href="/web/20130520201907/http://telstra.com.au/business-enterprise/help-support/why-telstra/index.htm">View more </a></p> </div> </div> </div> </div> <div style="display:none;"><!--BEGIN [{"listStyle":"tabs"}] END--> </div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> </div> </div> <!-- END Middle content area --> </div> <!-- END Page content area --> <div id="footer" class="container_18"> <!-- Footer nav links --> <div class="nav"> <ul> <li class="logo"><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/"><img src="/web/20130520201907im_/http://telstra.com.au/uberprod/ss-global/themes/v10/images/logo-footer-green.png" width="18" height="20" alt="Telstra"/></a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/sitemap/">Site map</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/privacy/privacy-statement/">Privacy</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/customer-terms/">Customer Terms</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/help/critical-information-summaries/index.htm">Critical Information Summary</a></li> <li><a href="https://web.archive.org/web/20130520201907/http://www.telstra.com.au/terms-of-use/">Terms of Use</a></li> <li class="last"><a href="https://web.archive.org/web/20130520201907/http://careers.telstra.com/">Careers</a></li> </ul> </div> <!-- Footer social media links --> <ul id="social-media-links"> <li class="twitter"><a href="https://web.archive.org/web/20130520201907/http://twitter.com/telstra">Twitter</a></li> <li class="facebook"><a href="https://web.archive.org/web/20130520201907/http://facebook.com/telstra24x7">Facebook</a></li> <li class="blog"><a href="https://web.archive.org/web/20130520201907/http://exchange.telstra.com.au/">Blog</a></li> <li class="crowdsupport last"><a href="https://web.archive.org/web/20130520201907/http://crowdsupport.telstra.com.au/">CrowdSupport</a></li> </ul> </div> <div class="scripts"> <!-- Global body JS (jQuery, etc.) --> <script type="text/javascript"> // Hide footer if is application template if(TelstraGlobal.is_application || (typeof telstra_application != 'undefined' && telstra_application)){ TelstraGlobal._el('footer').style.display = 'none'; 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