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Telstra - Business - Help & Support - FAQs

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INCLUDES --> <script type="text/javascript"> /* <![CDATA[ */ //document.write('<scr'+'ipt type="text/javascript" src="/uberprod/global/javascript/datalicious.js?cb='+cacheBuster+'"></scr'+'ipt>') document.write('<scr'+'ipt type="text/javascript" src="//web.archive.org/web/20130520131434/http://www.telstra.com.au/global/javascript/datalicious.js?cb='+cacheBuster+'"></scr'+'ipt>') /* ]]> */ </script> <script type="text/javascript"> /* <![CDATA[ */ DataliciousPageTop(); /* ]]> */ </script> <!-- END OMNITURE INCLUDES --> <div id="header" class="container_18 clearfix"> <ul id="skipnav"> <li><a href="#page-content">Skip to content</a></li> <li><a href="#primary-navigation">Skip to navigation</a></li> </ul> <!-- Telstra & channel logos --> <div class="logo" id="header-logo"><a href="/web/20130520131434/http://telstra.com.au/"><img src="/web/20130520131434im_/http://telstra.com.au/uberprod/ss-global/themes/v10/images/logo-green.png" width="34" height="40" alt="Telstra"/></a></div> <div class="channel-business-enterprise" id="header-channel"><a href="/web/20130520131434/http://telstra.com.au/business-enterprise/"><img src="/web/20130520131434im_/http://telstra.com.au/uberprod/ss-global/themes/v10/images/hd-business-enterprise.png" alt="Business &amp; Enterprise"/></a></div> <br class="clearfix"/> <!-- Global navigation --> <div class="nav" id="global-nav"> <ul> <li id="global-tab-home"><a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/">Telstra</a></li> <li id="global-tab-personal"><a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/personal/">Personal</a></li> <li id="global-tab-business"><a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/business-enterprise">Business &amp; Enterprise</a></li> <li id="global-tab-about"><a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/abouttelstra/">About Telstra</a></li> </ul> </div> <!-- BP & directories navigation --> <div class="nav" id="bp-directories-nav"> <ul> <li> <a href="https://web.archive.org/web/20130520131434/http://go.bigpond.com/home/">BigPond</a> <ul> <li><a href="https://web.archive.org/web/20130520131434/http://go.bigpond.com/bundles/index.jsp">Bundles</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://go.bigpond.com/broadband/">Internet</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://bigpondnews.com/">News</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.bigpondsport.com/">Sport</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://go.bigpond.com/tv/">TV</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://bigpondmusic.com/">Music</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://bigpondmovies.com/">Movies</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.gamearena.com.au/shop/">Games</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://shop.bigpond.com/">Shopping</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://go.bigpond.com/health/">Health</a></li> <li><a href="https://web.archive.org/web/20130520131434/https://signon.bigpond.com/login?site=chw&amp;goto=http%3A%2F%2Fmessaging.bigpond.com%3A80%2F">Webmail</a></li> </ul> </li> <li class="last"> <a href="https://web.archive.org/web/20130520131434/http://www.sensis.com.au/">Directories</a> <ul> <li><a href="https://web.archive.org/web/20130520131434/http://www.sensis.com.au/">sensis.com.au</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.yellowpages.com.au/">Yellow</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.whitepages.com.au/">White Pages</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.tradingpost.com.au/">Trading Post</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.whereis.com/">Whereis</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.citysearch.com.au/">Citysearch</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.gostay.com.au/accommodation/">GoStay Hotels</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.linkme.com.au/">LinkMe jobs</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.carshowroom.com.au/">Car Showroom</a></li> </ul> </li> </ul> </div> <!-- GSA Search form --> <div id="header-search"> <form action="/web/20130520131434/http://telstra.com.au/search/simple-search/index.htm" method="get" id="header-search-telstra" class="current" name="gs"> <div class="search-keywords"> <span id="powered-by-google"></span> <div> <input type="text" name="inpSearch" id="search-telstra-keywords" onkeyup="triggerSearch(event)" autocomplete="off"/> <!--<input type="text" name="inpSearch" id="search-telstra-keywords"/>--> <table id="search_suggest_header" class="ss-gac-m-header" cellspacing="0" cellpadding="0" style="width: 211px; visibility: hidden;"></table> </div> <span> <span id="close-telstra-keywords" onclick="document.getElementById('header-search-telstra').submit();"></span> </span> <input type="hidden" name="requestSiteId" value="business-enterprise"/> <input type="hidden" name="searchFormSubmited" value="Yes"> <input type="submit" class="button" value="Go" style="display:none"/> </div> </form> </div> <script language="javascript"> $(document).ready(function() { var inputVal = document.getElementById('search-telstra-keywords').value; if (inputVal.length > 0){ document.getElementById('powered-by-google').style.display = "none"; } }); </script> <!-- FAST search form --> <!-- <div id="header-search"> <form action="http://www.telstrasearch.com/simplesearch.abc" method="get" id="header-search-telstra" class="current"> <div> <label for="search-telstra-keywords">Search Telstra</label> <input type="text" name="inpSearch" id="search-telstra-keywords" class="search-keywords"/> <input type="submit" class="button" value="Go"/> <input type="hidden" name="searchfrom" value="SIS"/> <input type="hidden" name="engine" value="TS"/> <input type="hidden" name="domainName" value="telstracom"/> <input type="hidden" name="domainProfile" value="Telstrajsp"/> <input type="hidden" name="CategorySelect" value="No"/> </div> </form> <form action="http://www.telstrasearch.com/bigpond/searchBigpond.abc" method="get" id="header-search-bigpond"> <div> <label for="search-bigpond-keywords">Search BigPond</label> <input type="text" name="inpSearch" id="search-bigpond-keywords" class="search-keywords"/> <input type="submit" class="button" value="Go"/> <input type="hidden" name="domainName" value="bigpondcom"/> <input type="hidden" name="domainProfile" value="Bigpondjsp"/> <input type="hidden" name="CategorySelect" value="No"/> </div> </form> <form action="http://www.sensis.com.au/search.do" method="get" id="header-search-web"> <div> <label for="search-web-keywords">Search the Web</label> <input type="text" name="find" id="search-web-keywords" class="search-keywords"/> <input type="submit" class="button" value="Go"/> <input type="hidden" name="partnerId" value="ssn081"/> <input type="hidden" name="profile" value="global-only"/> <input type="hidden" name="CategorySelect" value="No"/> </div> </form> </div> --> <!-- My Account login menu --> <div class="nav" id="header-support-nav"> <ul> <li class="pay-my-bill" id="hsn-pay-my-bill"><a href="https://web.archive.org/web/20130520131434/https://onlinebilling.telstra.com.au/billing/action/payment/onlinepayment">Pay my bill</a></li> <li class="has-children contact-us" id="hsn-contact-us"> <a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/help/contact/">Contact Us</a> <ul> <li><a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/help/contact/">Personal</a></li> <li><a href="/web/20130520131434/http://telstra.com.au/business-enterprise/help-support/contact-us/index.htm">Business &amp; Enterprise</a></li> <li class="last"><a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/abouttelstra/contact-us/">About Telstra</a></li> </ul> </li> <li class="has-children help-support" id="hsn-help-support"> <a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/help/">Help &amp; Support</a> <ul> <li><a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/help/">Personal</a></li> <li><a href="/web/20130520131434/http://telstra.com.au/business-enterprise/help-support/index.htm">Business &amp; Enterprise</a></li> </ul> </li> <li id="contact-us"> <a class="gh-tbe-contact-us" href="/web/20130520131434/http://telstra.com.au/business-enterprise/help-support/contact-us/">Contact Us</a> </li> <li class="has-children my-account" id="hsn-my-account"> <a href="/web/20130520131434/http://telstra.com.au/business-enterprise/account-services/index.htm">Log in to Self Service</a> <ul> <li class="has-tips"><a href="https://web.archive.org/web/20130520131434/https://www.telstrabusiness.com/business/login.jsp">My Account for Business</a> <ul class="tips"> <li>Manage Products &amp; Services</li> <li>Mobile Data Usage Meter</li> <li>Online Billing &amp; Payments</li> </ul> </li> <li class="has-tips last"><a href="https://web.archive.org/web/20130520131434/https://yourtelstratools.telstra.com/enterprise/yourtelstratools">Your Telstra Tools for Enterprise</a> <ul class="tips"> <li>Mobile Ordering &amp; Management</li> <li>Order Online &amp; Feature &amp; Network Changes</li> <li>Online Bill</li> </ul> </li> </ul> </li> </ul> </div> <!-- Channel navigation --> <div class="nav" id="primary-navigation"> <div> <ul> <li id="ss-be-products-services" class=""> <a title="Business Products" href="/web/20130520131434/http://telstra.com.au/business-enterprise/business-products/index.htm">Business Products</a> <div class="flyout"> <ul> <li><a title="Cloud Services" href="/web/20130520131434/http://telstra.com.au/business-enterprise/enterprise-solutions/cloud-services/index.htm">Cloud Services</a></li> <li><a title="Internet &amp; Data" href="/web/20130520131434/http://telstra.com.au/business-enterprise/business-products/internet-data/index.htm">Internet &amp; Data</a></li> <li><a title="Managed Services" href="/web/20130520131434/http://telstra.com.au/business-enterprise/business-products/managed-services/index.htm">Managed Services</a></li> <li><a title="Mobiles" href="/web/20130520131434/http://telstra.com.au/business-enterprise/business-products/mobiles/index.htm">Mobiles</a></li> <li><a title="Telephony" href="/web/20130520131434/http://telstra.com.au/business-enterprise/business-products/telephony/index.htm">Telephony</a></li> <li><a title="Telstra Business Catalogue" href="/web/20130520131434/http://telstra.com.au/business-enterprise/business-products/business-catalogue/index.htm">Telstra Business Catalogue</a></li> <li><a title="T-Suite Software" href="/web/20130520131434/http://telstra.com.au/business-enterprise/business-products/t-suite-software/index.htm">T-Suite Software</a></li> </ul> <div class="popular-pages"> <span>Popular pages</span> <ul> <li><a href="/web/20130520131434/http://telstra.com.au/business-enterprise/business-products/internet-data/devices/internet-tablets/index.htm">Internet Tablets</a></li> <li><a href="/web/20130520131434/http://telstra.com.au/business-enterprise/business-products/mobiles/international-roaming/index.htm">International Roaming</a></li> <li><a href="/web/20130520131434/http://telstra.com.au/business-enterprise/business-products/internet-data/index.htm">Internet and Data Plans</a></li> <li><a href="/web/20130520131434/http://telstra.com.au/business-enterprise/business-products/managed-services/cloud-computing/index.htm">Cloud Computing</a></li> <li><a href="/web/20130520131434/http://telstra.com.au/business-enterprise/business-products/managed-services/machine-2-machine/index.htm">Machine-2-Machine</a></li> </ul> </div> </div> </li> <li id="ss-be-bundles" class=""> <a title="Bundles" href="/web/20130520131434/http://telstra.com.au/business-enterprise/bundles/index.htm">Bundles</a> <div class="flyout"> <ul> <li><a title="Telstra Digital Business" href="/web/20130520131434/http://telstra.com.au/business-enterprise/bundles/telstra-digital-business/index.htm">Telstra Digital Business</a></li> <li><a title="All-4-Biz" href="/web/20130520131434/http://telstra.com.au/business-enterprise/bundles/all-4-biz/index.htm">All-4-Biz</a></li> <li><a title="Business Performance Network" href="/web/20130520131434/http://telstra.com.au/business-enterprise/bundles/business-performance-network/index.htm">Business Performance Network</a></li> <li><a title="Business Video Connect" href="/web/20130520131434/http://telstra.com.au/business-enterprise/bundles/business-video-connect/index.htm">Business Video Connect</a></li> <li><a title="Microsoft Office 365 Small Business Offer" href="/web/20130520131434/http://telstra.com.au/business-enterprise/bundles/microsoft-office-365-small-business-offer/index.htm">Microsoft Office 365 Small Business Offer</a></li> <li><a title="T-Bundle BizEssentials" href="/web/20130520131434/http://telstra.com.au/business-enterprise/bundles/t-bundle-bizessentials/index.htm">T-Bundle BizEssentials</a></li> </ul> <div class="popular-pages"> <span>Popular pages</span> <ul> <!-- <li><a href="/business-enterprise/bundles/telstra-digital-business/solution-finder-removed/index.htm">Digital Business Solution Finder</a></li> --> <li><a href="/web/20130520131434/http://telstra.com.au/business-enterprise/bundles/business-video-connect/index.htm">Business Video Connect Bundles</a></li> </ul> </div> </div> </li> <li id="ss-be-enterprise-solutions" class=""> <a title="Enterprise Solutions" href="/web/20130520131434/http://telstra.com.au/business-enterprise/enterprise-solutions/index.htm">Enterprise Solutions</a> <div class="flyout"> <ul> <li><a title="Cloud Services" href="/web/20130520131434/http://telstra.com.au/business-enterprise/enterprise-solutions/cloud-services/index.htm">Cloud Services</a></li> <li><a title="Communications &amp; Collaboration" href="/web/20130520131434/http://telstra.com.au/business-enterprise/enterprise-solutions/communications-collaboration/index.htm">Communications &amp; Collaboration</a></li> <li><a title="Customer Contact" href="/web/20130520131434/http://telstra.com.au/business-enterprise/enterprise-solutions/customer-contact/index.htm">Customer Contact</a></li> <li><a title="Industries" 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END--><p> Number of containers in this row: 1</p> </div> <div class="container-row grid_10 alpha omega"> <div class="container style-a no-pad grid_10 colour-a2 alpha omega"> <div class="header"> <div class="heading-40"> <h1>Frequently Asked Questions</h1> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> </div> </div> </div> </div> <div style="display:none;"><!--BEGIN [{"listStyle":"tabs"}] END--> </div> <div class="clear"></div> <div class="clear"></div> <div><iframe height="896px" frameborder="0" width="100%" scrolling="auto" src="https://web.archive.org/web/20130520131434if_/http://telstrabusinessonline.custhelp.com/app/answers/list/"></iframe></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> </div> <div class="aside grid_5 omega"> <div class="clear"></div> <div class="clear"></div> <div style="display:none;"><!--BEGIN [{"rhm_links_header_title":"Contact channels","rhm_links_header_style":"h2","rhm_links_show_red_header":false}] END--> </div> <div class="container grid_5 style-c useful-links alpha omega"> <div class="header"> <div class="heading-14"> <h2> Contact channels </h2> </div> </div> <div class="content"> <ul> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"with-icon","rhm_links_link_divider":true}] END-->with-icon , Dotted Divider </div> <li class="dotted with-icon"> <img alt="ic-phone.png" src="/web/20130520131434im_/http://telstra.com.au/business-enterprise/download/image/ic-phone.png"/><span class="label">Business<br/>13 2000</span> </li> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"with-icon","rhm_links_link_divider":true}] END-->with-icon , Dotted Divider </div> <li class="dotted with-icon"> <img alt="ic-phone.png" src="/web/20130520131434im_/http://telstra.com.au/business-enterprise/download/image/ic-phone.png"/><span class="label">Enterprise<br/>1300 835 787</span> </li> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"with-icon","rhm_links_link_divider":true}] END-->with-icon , Dotted Divider </div> <li class="dotted with-icon"> <img alt="ic-chat.png" src="/web/20130520131434im_/http://telstra.com.au/business-enterprise/download/image/ic-chat.png"/><span class="label"><a title="Opens new browser window" class="LiveChat" href="https://web.archive.org/web/20130520131434/http://livechat.telstra.com/TB:Business:Default">Business Live Chat 24x7</a></span> </li> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"with-icon","rhm_links_link_divider":true}] END-->with-icon , Dotted Divider </div> <li class="dotted with-icon"> <img src="/web/20130520131434im_/http://telstra.com.au/business-enterprise/download/image/ic-crowd-support.png" alt="ic-crowd-support.png"/><span class="label"><a class="externalSite" title="Opens new browser window" href="https://web.archive.org/web/20130520131434/http://crowdsupport.telstra.com.au/t5/Business-Enterprise/ct-p/Business_Enterprise">CrowdSupport</a></span> </li> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"with-icon","rhm_links_link_divider":true}] END-->with-icon , Dotted Divider </div> <li class="dotted with-icon"> <img src="/web/20130520131434im_/http://telstra.com.au/business-enterprise/download/image/ic-email.png" alt="ic-email.png"/><span class="label"><a href="/web/20130520131434/http://telstra.com.au/business-enterprise/help-support/contact-us/index.htm" target="">Email us</a></span> </li> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"with-icon","rhm_links_link_divider":true}] END-->with-icon , Dotted Divider </div> <li class="dotted with-icon"> <img src="/web/20130520131434im_/http://telstra.com.au/business-enterprise/download/image/ic-buy-online.png" alt="ic-buy-online.png"/><span class="label"><a href="https://web.archive.org/web/20130520131434/http://telstra.com.au/online-shop/business/business-phones.cfm">Shop online</a></span> </li> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"with-icon","rhm_links_link_divider":false}] END-->with-icon </div> <li class=" with-icon"> <img src="/web/20130520131434im_/http://telstra.com.au/business-enterprise/download/image/ic-buy-online.png" alt="ic-buy-online.png"/><span class="label"><a href="/web/20130520131434/http://telstra.com.au/business-enterprise/help-support/contact-us/visit-store/index.htm">Visit a store</a></span> </li> </ul> </div> </div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div style="display:none;"><!--BEGIN [{"rhm_links_header_title":"Useful links","rhm_links_header_style":"h2","rhm_links_show_red_header":false}] END--> </div> <div class="container grid_5 style-c useful-links alpha omega"> <div class="header"> <div class="heading-14"> <h2> Useful links </h2> </div> </div> <div class="content"> <ul> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"orange-arrow","rhm_links_link_divider":false}] END-->orange-arrow </div> <li class=" orange-arrow"> <a class="externalSite" title="Opens in new browser window" target="_blank" onclick="s.tlWrapper(this,'o','TB useful links emailbill');" href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/webforms/business-enterprise/email-bill-request.cfm">Request Email Bill</a> </li> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"orange-arrow","rhm_links_link_divider":false}] END-->orange-arrow </div> <li class=" orange-arrow"> <a target="_blank" onclick="s.tlWrapper(this,'o','TB useful links Billing Support');" href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/business-enterprise/account-services/my-account/billing-support/index.htm">Billing Support</a> </li> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"orange-arrow","rhm_links_link_divider":false}] END-->orange-arrow </div> <li class=" orange-arrow"> <a class="externalSite" title="Opens in new browser window" target="_blank" onclick="s.tlWrapper(this,'o','TB useful links PUK retrieval');" href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/business-enterprise/account-services/my-account/puk-code/">PIN / PUK code retrieval</a> </li> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"orange-arrow","rhm_links_link_divider":false}] END-->orange-arrow </div> <li class=" orange-arrow"> <a target="" onclick="s.tlWrapper(this,'o','TB useful links faqs');" href="/web/20130520131434/http://telstra.com.au/business-enterprise/help-support/faqs/index.htm">FAQs</a> </li> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"orange-arrow","rhm_links_link_divider":false}] END-->orange-arrow </div> <li class=" orange-arrow"> <a onclick="s.tlWrapper(this,'o','TB useful links why telstra');" href="/web/20130520131434/http://telstra.com.au/business-enterprise/help-support/why-telstra/index.htm">Why Telstra</a> </li> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"orange-arrow","rhm_links_link_divider":false}] END-->orange-arrow </div> <li class=" orange-arrow"> <a target="" onclick="s.tlWrapper(this,'o','TB useful links mos');" href="/web/20130520131434/http://telstra.com.au/business-enterprise/help-support/critical-information-summary/index.htm">Critical Information Summary</a> </li> <div style="display:none;"><!--BEGIN [{"rhm_links_link_icon":"orange-arrow","rhm_links_link_divider":false}] END-->orange-arrow </div> <li class=" orange-arrow"> <a class="externalSite" title="Opens in new browser window" href="https://web.archive.org/web/20130520131434/http://telstra.com.au/mobile-phones/coverage-networks/our-coverage/" onclick="s.tlWrapper(this,'o','TB useful links coverage maps');">Coverage maps</a> </li> </ul> </div> </div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> </div> </div> <!-- END Middle content area --> </div> <!-- END Page content area --> <div id="footer" class="container_18"> <!-- Footer nav links --> <div class="nav"> <ul> <li class="logo"><a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/"><img src="/web/20130520131434im_/http://telstra.com.au/uberprod/ss-global/themes/v10/images/logo-footer-green.png" width="18" height="20" alt="Telstra"/></a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/sitemap/">Site map</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/privacy/privacy-statement/">Privacy</a></li> <li><a href="https://web.archive.org/web/20130520131434/http://www.telstra.com.au/customer-terms/">Customer Terms</a></li> <li><a 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class="scripts"> <!-- Global body JS (jQuery, etc.) --> <script type="text/javascript"> // Hide footer if is application template if(TelstraGlobal.is_application || (typeof telstra_application != 'undefined' && telstra_application)){ TelstraGlobal._el('footer').style.display = 'none'; } // Add 'js' class to body element (function(B,C){B[C]=B[C].replace(/\bno-js\b/,'')+' js'})(document.getElementsByTagName('body')[0],'className'); </script> <script type="text/javascript" src="/web/20130520131434js_/http://telstra.com.au/uberprod/ss-global/javascript/jquery/plugins/labeloverlay/jquery-labeloverlay-0.0.1.min.js"></script> <script type="text/javascript" src="/web/20130520131434js_/http://telstra.com.au/uberprod/ss-global/javascript/jquery/plugins/tooltips/jquery-tooltips.js"></script> <script id="telstra-v10-js" type="text/javascript" src="/web/20130520131434js_/http://telstra.com.au/uberprod/ss-global/themes/v10/js/telstra-v10.js"></script> <script type="text/javascript" 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