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Lançamento de segundo trimestre de 2024 da Freshworks | Freshworks
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fXrtqy"><span font-size="24" font-weight="semiBold" class="sc-b323b31-0 dTglAG">Clientes</span><ul class="sc-ace17a57-0 sc-322e3e9e-1 faNlXb GSFYq"><li height="auto" class="sc-6293d692-0 hMwAcz"><a href="https://www.freshworks.com/br/customers/" tabindex="0" data-submenulabel="Histórias de clientes" data-navlabel="Recursos" class="sc-f0622e46-0 wBFVg"><div height="100%" display="none" class="sc-ace17a57-0 gYGwZc"><div width="284px" class="sc-ace17a57-0 hxHiUJ"><div class="sc-ace17a57-0 biWRWd"></div><span font-size="18" font-weight="semiBold" class="sc-b323b31-0 dufICl">Histórias de clientes</span><span font-size="16" class="sc-b323b31-0 eeQryB"></span></div></div></a></li><li height="auto" class="sc-6293d692-0 hMwAcz"><a href="https://community.freshworks.com/" tabindex="0" data-submenulabel="Comunidade" data-navlabel="Recursos" class="sc-f0622e46-0 wBFVg"><div height="100%" display="none" class="sc-ace17a57-0 gYGwZc"><div width="284px" class="sc-ace17a57-0 hxHiUJ"><div 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class="sc-ace17a57-0 hxHiUJ"><div class="sc-ace17a57-0 biWRWd"></div><span font-size="18" font-weight="semiBold" class="sc-b323b31-0 dufICl">Serviços</span><span font-size="16" class="sc-b323b31-0 eeQryB"></span></div></div></a></li><li height="auto" class="sc-6293d692-0 hMwAcz"><a href="https://www.freshworks.com/br/support/" tabindex="0" data-submenulabel="Suporte" data-navlabel="Recursos" class="sc-f0622e46-0 wBFVg"><div height="100%" display="none" class="sc-ace17a57-0 gYGwZc"><div width="284px" class="sc-ace17a57-0 hxHiUJ"><div class="sc-ace17a57-0 biWRWd"></div><span font-size="18" font-weight="semiBold" class="sc-b323b31-0 dufICl">Suporte</span><span font-size="16" class="sc-b323b31-0 eeQryB"></span></div></div></a></li></ul></div></div><div class="sc-ace17a57-0 buDNyn"><div width="unset" class="sc-ace17a57-0 fXrtqy"><span font-size="24" font-weight="semiBold" class="sc-b323b31-0 dTglAG">Empresa</span><ul class="sc-ace17a57-0 sc-322e3e9e-1 faNlXb GSFYq"><li height="auto" 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href="https://www.freshworks.com/campaigns/ai-customer-service/?utm_source=HomepagePromoCard&utm_medium=website&utm_campaign=ThisIsRealAI&utm_content=landingpage#" tabindex="0" data-submenulabel="Suporte ao cliente com IA" data-navlabel="Recursos" class="sc-f0622e46-0 wBFVg"><div height="100%" display="none" class="sc-ace17a57-0 gYGwZc"><div width="284px" class="sc-ace17a57-0 hxHiUJ"><div class="sc-ace17a57-0 biWRWd"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271120%27%20height=%27644%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F188eae4364f38e41%2Foriginal%2FAI-summit-Nav.webp&w=1200&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F188eae4364f38e41%2Foriginal%2FAI-summit-Nav.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F188eae4364f38e41%2Foriginal%2FAI-summit-Nav.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div><span font-size="18" font-weight="semiBold" class="sc-b323b31-0 dufICl">Suporte ao cliente com IA</span><span font-size="16" class="sc-b323b31-0 eeQryB">Suporte omnichannel orientado por IA que é fácil de implementar, usar e expandir.</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms 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3 19 12 5 21 5 3"></polygon></svg></div></div></div></div></div></div></div></section><section id="fwproductlaunchesswitchbackheading" data-target-id="fwproductlaunchesswitchbackheading" width="100%" class="sc-ace17a57-0 sc-fe753677-1 eghAkD"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 dDLhHO"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">Freddy AI Agent is ready to help—anytime</h2><div font-size="18" class="sc-ace17a57-0 la-DdqW"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Meet the new generation of AI agents. Providing fast, reliable, always-on service for your customers and employees has never been so refreshingly simple.</p></div></div></div></div><section id="3lnzsbfjdq2gyhoghwfkk5" data-target-id="3lnzsbfjdq2gyhoghwfkk5" class="sc-ace17a57-0 sc-fe753677-1 kxRcWm hNWBKO"><div class="sc-6293d692-0 eNMhGa"><div class="sc-ace17a57-0 gOsbuI"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">FREDDY AI AGENT FOR CUSTOMER EXPERIENCE</span><h3 class="sc-4555ca6a-0 bgRSaW">Deliver fast, reliable customer service 24/7</h3><div font-size="18" class="sc-ace17a57-0 sc-66e0f8ae-1 jlPbeZ gbgdJp"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freddy AI Agent talks naturally with customers to provide reliable support around the clock on all your channels.</p><ul class="sc-ace17a57-0 sc-b0fbbdb9-1 dYiJfI DrYJe"><li class="sc-b0fbbdb9-7 eapyzu"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><span font-weight="bold" class="sc-b323b31-0 sc-b0fbbdb9-4 kmmXqp hFGVMg">Autonomous and always-on:</span> Provide conversational support across all your channels in more than 20 languages.</p></li><li class="sc-b0fbbdb9-7 eapyzu"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><span font-weight="bold" class="sc-b323b31-0 sc-b0fbbdb9-4 kmmXqp hFGVMg">Easy, no-code deployment:</span> Simply link sources like websites, PDFs, and your knowledge base and watch agents get up and running. Done and done.</p></li><li class="sc-b0fbbdb9-7 eapyzu"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><span font-weight="bold" class="sc-b323b31-0 sc-b0fbbdb9-4 kmmXqp hFGVMg">Hyper-personalized service: </span>Freddy AI Agent can remember previous exchanges, jump to a new topic, and resolve an average of 40% of service inquiries.*</p></li><li class="sc-b0fbbdb9-7 eapyzu"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><span font-weight="bold" class="sc-b323b31-0 sc-b0fbbdb9-4 kmmXqp hFGVMg">Trusted and secure: </span>Freddy AI Agent is enterprise-grade AI built on strict privacy controls for security and compliance.</p></li></ul><style data-emotion="css 14jdwbu">.css-14jdwbu{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 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solid;}.css-14jdwbu:hover{cursor:pointer;}</style><style data-emotion="css 1p2np9o">.css-1p2np9o{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-1p2np9o::-moz-focus-inner{border-style:none;}.css-1p2np9o.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-1p2np9o{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-1p2np9o:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-1p2np9o:hover{background-color:transparent;}}.css-1p2np9o.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-1p2np9o:focus{outline:2px solid;}.css-1p2np9o:hover{cursor:pointer;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium sc-605460f-0 sc-605460f-1 kgcImj boKbzG sc-3636cfe3-0 kWtEjG css-1p2np9o" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/customer-service/solutions/ai-self-service/" aria-label="Learn more">Learn more</a></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-66e0f8ae-0 eXUoqM jOAFtg"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271804%27%20height=%271169%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ccccad6b6b8e7ba%2Foriginal%2FFreddy-AI-Agent-01.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ccccad6b6b8e7ba%2Foriginal%2FFreddy-AI-Agent-01.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ccccad6b6b8e7ba%2Foriginal%2FFreddy-AI-Agent-01.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="renlzsm4ezsm7r06l47m4" data-target-id="renlzsm4ezsm7r06l47m4" class="sc-ace17a57-0 sc-fe753677-1 qGxGj hNWBKO"><div class="sc-6293d692-0 eNMhGa"><div class="sc-ace17a57-0 jUoNJ"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">FREDDY AI AGENT FOR EMPLOYEE EXPERIENCE</span><h3 class="sc-4555ca6a-0 bgRSaW">Always-on IT support you can trust. Thanks, Freddy!</h3><div font-size="18" class="sc-ace17a57-0 sc-66e0f8ae-1 jlPbeZ gbgdJp"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freddy AI Agent provides 24/7 employee support, tapping into your knowledge base for fast, reliable assistance on your go-to channels—resolving an average of 45% of service requests autonomously.* </p><ul class="sc-ace17a57-0 sc-b0fbbdb9-1 dYiJfI DrYJe"><li class="sc-b0fbbdb9-7 eapyzu"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><span font-weight="bold" class="sc-b323b31-0 sc-b0fbbdb9-4 kmmXqp hFGVMg">Personalized support:</span> Help employees—in their preferred language—with conversational support via Slack and Microsoft Teams.</p></li><li class="sc-b0fbbdb9-7 eapyzu"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><span font-weight="bold" class="sc-b323b31-0 sc-b0fbbdb9-4 kmmXqp hFGVMg">Fast time to value: </span>Connect to your knowledge sources to launch reliable AI agents in minutes. No setup, no code, no hassle.</p></li><li class="sc-b0fbbdb9-7 eapyzu"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><span font-weight="bold" class="sc-b323b31-0 sc-b0fbbdb9-4 kmmXqp hFGVMg">Trusted and secure: </span>Freddy AI Agent is enterprise-grade AI built on strict privacy controls for security and compliance.</p></li><li class="sc-b0fbbdb9-7 eapyzu"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><span font-weight="bold" class="sc-b323b31-0 sc-b0fbbdb9-4 kmmXqp hFGVMg">Effective self-service:</span> Meet growing demands for IT support—and extend to other employee services. Modernize the easy way.</p></li></ul><style data-emotion="css 14jdwbu">.css-14jdwbu{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-14jdwbu:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-14jdwbu:hover{background-color:transparent;}}.css-14jdwbu.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-14jdwbu:focus{outline:2px solid;}.css-14jdwbu:hover{cursor:pointer;}</style><style data-emotion="css 1p2np9o">.css-1p2np9o{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-1p2np9o::-moz-focus-inner{border-style:none;}.css-1p2np9o.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-1p2np9o{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-1p2np9o:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-1p2np9o:hover{background-color:transparent;}}.css-1p2np9o.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-1p2np9o:focus{outline:2px solid;}.css-1p2np9o:hover{cursor:pointer;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium sc-605460f-0 sc-605460f-1 kgcImj boKbzG sc-3636cfe3-0 kWtEjG css-1p2np9o" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/it-service/solutions/ai-self-service/" aria-label="Learn more">Learn more</a></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-66e0f8ae-0 eXUoqM gvikIb"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271804%27%20height=%271168%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7a85ab1089949a90%2Foriginal%2FFreddy-AI-Agent-02.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7a85ab1089949a90%2Foriginal%2FFreddy-AI-Agent-02.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7a85ab1089949a90%2Foriginal%2FFreddy-AI-Agent-02.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="5i76bf6vblw7kdad1lzph6" data-target-id="5i76bf6vblw7kdad1lzph6" class="sc-ace17a57-0 sc-fe753677-1 qGxGj hNWBKO"><div class="sc-6293d692-0 eNMhGa"><div class="sc-ace17a57-0 gOsbuI"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">MORE NEW CUSTOMER EXPERIENCE CAPABILITIES</span><h3 class="sc-4555ca6a-0 bgRSaW">Better responses. Happier customers.</h3><div font-size="18" class="sc-ace17a57-0 sc-66e0f8ae-1 jlPbeZ gbgdJp"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freddy AI Copilot helps agents deliver better, faster service—including <a href="https://www.freshworks.com/resources/customer-service-benchmark-report-2024/" rel="" target="" aria-label="https://www.freshworks.com/resources/customer-service-benchmark-report-2024/" class="sc-e5af17da-0 kidpF">38% faster resolutions</a>. And now with more detailed email replies, even more customers can get help automatically.</p><ul class="sc-ace17a57-0 sc-b0fbbdb9-1 dYiJfI DrYJe"><li class="sc-b0fbbdb9-7 eapyzu"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><span font-weight="bold" class="sc-b323b31-0 sc-b0fbbdb9-4 kmmXqp hFGVMg">Faster responses:</span> With Ticket Suggester, agents can gain instant access to past conversations on similar topics, including an instant summary, for help solving related issues.</p></li><li class="sc-b0fbbdb9-7 eapyzu"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><span font-weight="bold" class="sc-b323b31-0 sc-b0fbbdb9-4 kmmXqp hFGVMg">Efficient email resolutions: </span>Automatically respond to emails with instructions, not just links, and use customer feedback to resolve a query or hand it off to an agent. Faster service for customers, less work for customer support teams.</p></li></ul><style data-emotion="css 14jdwbu">.css-14jdwbu{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-14jdwbu:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-14jdwbu:hover{background-color:transparent;}}.css-14jdwbu.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-14jdwbu:focus{outline:2px solid;}.css-14jdwbu:hover{cursor:pointer;}</style><style data-emotion="css 1p2np9o">.css-1p2np9o{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-1p2np9o::-moz-focus-inner{border-style:none;}.css-1p2np9o.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-1p2np9o{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-1p2np9o:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-1p2np9o:hover{background-color:transparent;}}.css-1p2np9o.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-1p2np9o:focus{outline:2px solid;}.css-1p2np9o:hover{cursor:pointer;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium sc-605460f-0 sc-605460f-1 kgcImj boKbzG sc-3636cfe3-0 kWtEjG css-1p2np9o" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/customer-service/solutions/ai-copilot/" aria-label="Learn more">Learn more</a></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-66e0f8ae-0 eXUoqM jOAFtg"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271804%27%20height=%271168%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F510fa48eb233f74a%2Foriginal%2FFreddy-AI-Agent-03.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F510fa48eb233f74a%2Foriginal%2FFreddy-AI-Agent-03.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F510fa48eb233f74a%2Foriginal%2FFreddy-AI-Agent-03.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="7bjuottjfj7is78pzh8qte" data-target-id="7bjuottjfj7is78pzh8qte" class="sc-ace17a57-0 sc-fe753677-1 qGxGj hNWBKO"><div class="sc-6293d692-0 eNMhGa"><div class="sc-ace17a57-0 jUoNJ"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">MORE NEW EMPLOYEE EXPERIENCE CAPABILITIES</span><h3 class="sc-4555ca6a-0 bgRSaW">More languages. Better incident reporting.</h3><div font-size="18" class="sc-ace17a57-0 sc-66e0f8ae-1 jlPbeZ gbgdJp"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freddy AI Copilot already gives IT and business teams the power to <a href="https://www.freshworks.com/freshservice/benchmark-report-2024/" rel="" target="" aria-label="https://www.freshworks.com/freshservice/benchmark-report-2024/" class="sc-e5af17da-0 kidpF">resolve issues in 34% less time</a>. Now Freddy AI Copilot’s new features do even more to supercharge productivity.</p><ul class="sc-ace17a57-0 sc-b0fbbdb9-1 dYiJfI DrYJe"><li class="sc-b0fbbdb9-7 eapyzu"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><span font-weight="bold" class="sc-b323b31-0 sc-b0fbbdb9-4 kmmXqp hFGVMg">Break language barriers:</span> Freddy Translator recognizes more than 40 languages<!-- -->, translating tickets and replies instantly so IT teams can help employees in the language they prefer.</p></li><li class="sc-b0fbbdb9-7 eapyzu"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><span font-weight="bold" class="sc-b323b31-0 sc-b0fbbdb9-4 kmmXqp hFGVMg">Respond more quickly:</span> Freddy AI Copilot can generate a comprehensive incident report, including resolution actions. With a report in seconds, IT teams can focus on improving resiliency. </p></li></ul><style data-emotion="css 14jdwbu">.css-14jdwbu{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-14jdwbu:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-14jdwbu:hover{background-color:transparent;}}.css-14jdwbu.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-14jdwbu:focus{outline:2px solid;}.css-14jdwbu:hover{cursor:pointer;}</style><style data-emotion="css 1p2np9o">.css-1p2np9o{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-1p2np9o::-moz-focus-inner{border-style:none;}.css-1p2np9o.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-1p2np9o{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-1p2np9o:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-1p2np9o:hover{background-color:transparent;}}.css-1p2np9o.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-1p2np9o:focus{outline:2px solid;}.css-1p2np9o:hover{cursor:pointer;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium sc-605460f-0 sc-605460f-1 kgcImj boKbzG sc-3636cfe3-0 kWtEjG css-1p2np9o" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/it-service/solutions/ai-copilot/" aria-label="Learn more">Learn more</a><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"></p><div class="sc-ace17a57-0 dDDzMc"><p font-size="14" class="sc-5159831f-0 sc-b0fbbdb9-2 rEKHI bMOyxW"><sup class="sc-b0fbbdb9-5 fDpgES">* Resolution time is based on Freddy AI Agent private beta usage.</sup></p></div></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-66e0f8ae-0 eXUoqM gvikIb"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271804%27%20height=%271168%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F462433b9adf818c1%2Foriginal%2FFreddy-AI-Agent-04.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F462433b9adf818c1%2Foriginal%2FFreddy-AI-Agent-04.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F462433b9adf818c1%2Foriginal%2FFreddy-AI-Agent-04.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section></div></section><section id="fwproductlaunchestestimonials" data-target-id="fwproductlaunchestestimonials" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eKOIAF"><div class="sc-6293d692-0 kkHFqI"><div width="calc(200% + 64px)" transform="translateX(-0px)" class="sc-ace17a57-0 eUhyDP"><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-0"><div cursor="pointer" class="sc-ace17a57-0 sc-9c7ccd19-0 jQJeGI hCfLDG"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-0"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F467eef43c25b44ea%2Foriginal%2FHobbycraft.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F467eef43c25b44ea%2Foriginal%2FHobbycraft.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F467eef43c25b44ea%2Foriginal%2FHobbycraft.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-0"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Conversational AI is going to be a huge benefit in transforming customer service. It’s going to allow our customers to find the information and support they require much faster, improving overall satisfaction.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Simon Birch</span><span class="sc-b323b31-0 hVJReL">Customer Service Manager, Hobbycraft</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-1vrt8wo:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-1vrt8wo:hover{background-color:transparent;}}.css-1vrt8wo.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-1vrt8wo:focus{outline:2px solid;}.css-1vrt8wo:hover{cursor:pointer;}.css-1vrt8wo:hover{color:#5B00CC;}</style><style data-emotion="css 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4d8dfc52737c5740%2Foriginal%2FCard-05.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4d8dfc52737c5740%2Foriginal%2FCard-05.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4d8dfc52737c5740%2Foriginal%2FCard-05.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4d8dfc52737c5740%2Foriginal%2FCard-05.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4d8dfc52737c5740%2Foriginal%2FCard-05.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4d8dfc52737c5740%2Foriginal%2FCard-05.webp&w=1920&q=75 1920w, 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bJkXvg"><div class="sc-ace17a57-0 bnXIKg"><div class="sc-ace17a57-0 eOEPVL"><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 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