Give a User Texting Permissions - Grasshopper Support

<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <title>Give a User Texting Permissions - Grasshopper Support</title> <link rel="canonical" href="https://support.grasshopper.com/help/give-a-user-texting-permissions"> <meta name="description" content="Grant multiple users texting permissions for a number or only allow a single user to text from your number." /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="article-id" content="gh-give-user-texting-permissions"> <meta name="article-immutable-id" content="id_fec34a8e-17ba-4fe8-af8f-da5aa2ed82a3_gh"> <meta name="title" content="Give a User Texting Permissions"> <meta name="channeling_label" content="Truth Table"> <meta property="og:description" content="Grant multiple users texting permissions for a number or only allow a single user to text from your number."> <meta property="twitter:card" content="summary"> <meta property="twitter:description" content="Grant multiple users texting permissions for a number or only allow a single user to text from your number."> <link rel="icon" href="https://assets.cdngetgo.com/dims4/default/e5a5c30/2147483647/thumbnail/128x128/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F17%2Faf%2F50aff0114ce7ba750b7c1c5b4035%2Fgrasshopper-contact-logo.png" type="image/x-icon"> <link rel="preload" href="/assets/fonts/lato/Lato-Regular2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Bold2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Light2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Semibold.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Italic.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.woff" as="font" type="font/woff" crossorigin /><link rel="preload" href="https://assets.cdngetgo.com/resource/assets/images/care/all_product_logos/color_icons_no_text.28b9f3f5418108a52d30cadc362b82b9.svg" as="image" /><link /><link rel="stylesheet" type="text/css" href="https://assets.cdngetgo.com/resource/assets/styles/care/main.min.c56b91b94878d8e5774f66887c0cb4d1.gz.css" /> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/libs/plugins/lscache.min.e76c49b68c5c8ba2cc42f161befe6778.gz.js" id="lsCache"></script>  <script async="async" src="//consent.trustarc.com/notice?domain=goto.com&c=teconsent&js=nj&noticeType=bb&gtm=1&text=true" crossorigin=""> </script>   <script> (function(w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? 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is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.grasshopper.com/contact-top-nav" title="Contact Support" class="care-top-navigation__nav-link care-top-navigation__menu-link">Contact Support </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated"> <a class="care-top-navigation__nav-link care-top-navigation__menu-link" href="https://support.goto.com/" title="Browse Products" data-wa-link="" > Browse Products </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link is-dropdown" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.grasshopper.com/community-top-nav" title="Community" class="care-top-navigation__nav-link" target="_blank">Community </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/EmbGHAdminSupTopNav" title="Trainings" class="care-top-navigation__nav-link" target="_blank">Trainings </a> </li> <li class="is-visible-non-authenticated" role="menuitem" > <a id="js-care-top-navigation-sign-in" class="care-top-navigation__menu-link" href="#" title="Sign in" data-wa-link="" > Sign in </a> </li> <li class="hidden-lg care-top-navigation__divider"></li> <li class="hidden-lg"> <div class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar care-top-navigation__user-avatar--mobile care-top-navigation__menu-link" title="Sign in" > <img id="js-dropdown-user-avatar" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <span></span> </div> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/help-myaccount" title="My Account" data-wa-link="" > <i class="icon icon-person-outline"></i> <span>My Account</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/personal_info" title="Personal Info" data-wa-link="" > <i class="icon icon-account-box"></i> <span>Personal Info</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/sign_in_security" title="Sign In & Security" data-wa-link="" > <i class="icon icon-lock"></i> <span>Sign In & Security</span> </a> </li> <li id="js-care-top-navigation-products-divider" class="care-top-navigation__divider" role="separator" ></li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-account-admin" class="care-top-navigation__menu-link" href="https://link.goto.com/myaccount-ext-admin" title="Billing Center" data-wa-link="" > <i class="icon icon-people-alt"></i> <span>Billing Center</span> </a> </li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-billing-admin" class="care-top-navigation__menu-link" href="" title="https://link.goto.com/myaccount-billing" data-wa-link="" > <i class="icon icon-cash-multiple"></i> <span>https://link.goto.com/myaccount-billing</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2c" class="js-care-top-navigation-product-link care-top-navigation__menu-link jive gotoconnect goto_connect_v2" id="prod-connect" target="_blank" title="My GoTo Connect"><i class="care-top-navigation__product-logo goto_connect_v2"></i><span>My GoTo Connect</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2m" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2m goto_meeting_v2" id="prod-meeting" target="_blank" title="My Meetings"><i class="care-top-navigation__product-logo goto_meeting_v2"></i><span>My Meetings</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2w" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2w goto_webinar_v2" id="prod-webinar" target="_blank" title="My Webinars"><i class="care-top-navigation__product-logo goto_webinar_v2"></i><span>My Webinars</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2t" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2t goto_training_v2" id="prod-training" target="_blank" title="My Trainings"><i class="care-top-navigation__product-logo goto_training_v2"></i><span>My Trainings</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-OV" class="js-care-top-navigation-product-link care-top-navigation__menu-link openvoice openvoice" id="prod-openvoice" target="_blank" title="My Conferences"><i class="care-top-navigation__product-logo openvoice"></i><span>My Conferences</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link joinme" id="prod-joinme" target="_blank" title><i class="care-top-navigation__product-logo joinme"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link GH grasshopper" id="prod-grasshopper" target="_blank" title><i class="care-top-navigation__product-logo grasshopper"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://console.gotoresolve.com" class="js-care-top-navigation-product-link care-top-navigation__menu-link gotoresolve goto_resolve_v2" id="prod-resolve" target="_blank" title="My Resolutions"><i class="care-top-navigation__product-logo goto_resolve_v2"></i><span>My Resolutions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/sign-in-mdm" class="js-care-top-navigation-product-link care-top-navigation__menu-link goto_resolve_mdm goto_resolve_mdm" id="prod-resolve-mdm" target="_blank" title="My Mobile Devices"><i class="care-top-navigation__product-logo goto_resolve_mdm"></i><span>My Mobile Devices</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link pro" id="prod-pro" target="_blank" title><i class="care-top-navigation__product-logo pro"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link central" id="prod-central" target="_blank" title><i class="care-top-navigation__product-logo central"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue" id="prod-rescue" target="_blank" title><i class="care-top-navigation__product-logo rescue"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_guide" id="prod-rescue-live-guide" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_guide"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_lens" id="prod-livelens" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_lens"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2p gotomypc" id="prod-gotomypc" target="_blank" title><i class="care-top-navigation__product-logo gotomypc"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2ars" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_4" id="prod-gotoassist-remote-support" target="_blank" title="My Sessions"><i class="care-top-navigation__product-logo gotoassist_remote_support_4"></i><span>My Sessions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_v5" id="prod-remote-support" target="_blank" title="My Sessions"><i class="care-top-navigation__product-logo gotoassist_remote_support_v5"></i><span>My Sessions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2asd" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2asd gotoassist_service_desk" id="prod-gotoassist-service-desk" target="_blank" title="My Incidents"><i class="care-top-navigation__product-logo gotoassist_service_desk"></i><span>My Incidents</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ac gotoassist_corporate" id="prod-gotoassist-corporate" target="_blank" title><i class="care-top-navigation__product-logo gotoassist_corporate"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link hamachi" id="prod-hamachi" target="_blank" title><i class="care-top-navigation__product-logo hamachi"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link remotelyanywhere" id="prod-remotelyanywhere" target="_blank" title><i class="care-top-navigation__product-logo remotelyanywhere"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link " id="prod-partner" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link external_admin" id="prod-unified-admin-center" target="_blank" title><i class="care-top-navigation__product-logo external_admin"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link miradore " id="prod-miradore" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="care-top-navigation__divider" role="separator" ></li> <li role="menuitem"> <a id="js-care-top-navigation-sign-out" class="care-top-navigation__menu-link" href="#" title="Sign out" data-wa-link="" > <i class="icon icon-logout"></i> <span>Sign out</span> </a> </li> </ul> </li> </ul> </nav> </header> <section id="js-care-article-container" class="care-bold-article care-content-type-help-article" data-section="care-bold-article"> <nav> <ul class="care-article__breadcrumbs"> <li class="care-article__breadcrumb"> <a href="https://support.grasshopper.com/help#__browse-tree-title-system-set-up" title="System Set Up ">System Set Up </a> </li> <li class="care-article__breadcrumb"> <a href="https://support.grasshopper.com/help#__browse-tree-title-system-set-up--users" title="Users">Users</a> </li> </ul> </nav> <section id="js-care-article-wrapper" data-section="care-article" class="article-wrapper care-three-column"> <aside class="care-three-column__left-column-wrapper"> <div id="js-care-three-column-left-column-container" class="care-three-column__left-column-container"> <div id="js-care-three-column-left-column" class="care-three-column__left-column"> <div class="care-article-browse-tree"> <div class="care-browse-tree__logo-container"> <img class="js-care-browse-tree-product-logo" src="" alt="product logo" /> </div> <div id="js-care-persistent-browse-tree" class="care-browse-tree care-new-browse-tree" data-producturl="https://support.grasshopper.com/"> <div id="js-care-browse-tree" class="care-browse-tree__chapters" data-treedataurl="" tabindex="-1"></div> </div> </div> </div> </div> <a href="https://support.grasshopper.com/" title="Back" class="js-care-article-back-button care-article__back-button"> <img src="/assets/images/care/back-button.svg" alt="Back button image" /> <span>Back</span> </a> </aside> <article id="js-care-article" class="care-article care-three-column__middle-column"> <div class="care-article__utility-buttons"> <a href="https://support.grasshopper.com/" title="Back" class="js-care-article-back-button care-article__back-button"> <img src="/assets/images/care/back-button.svg" alt="Back button image" /> </a> <button class="care-article__print-button" onclick="print()"> <span id="title">Print</span> <img id="img" src="/assets/images/care/article-print-button.svg"> </button> <button id="js-care-article-need-more-help-open-button" class="care-article__need-more-help-open-button"> <img src="/assets/images/care/userguide-more.svg"> </button> </div> <div class="care-article__product-logo-container"> <img class="js-care-article-product-logo" src="" alt="product logo" /> </div> <div class="content"> <h2>Give a User Texting Permissions</h2> <div class="main"> <div class="contentcontainer"> <div class="content"> <div class="pagecontent"> <div> <div class="line"> <div id="id_fec34a8e-17ba-4fe8-af8f-da5aa2ed82a3"> <div class="body taskbody"> <div class="abstract"> <p><img id="d33e83" class="inline-icon" src="https://assets.cdngetgo.com/9f/e4/328a3c2842d4a9457bbc9b432815/alert.png"><b>DEADLINE</b>: Carriers will begin blocking unregistered outbound SMS on October 1, 2024, with all unregistered outbound messages blocked by December 1, 2024. This change follows a government-mandated regulation aimed at protecting consumers from spam. Mobile carriers require the completion of a registration process to continue sending text messages. <a class="xref" href="https://link.grasshopper.com/sms-deadline">Register now</a> to avoid any service disruption.</p> <p class="shortdesc">Grant multiple users texting permissions for a number or only allow a single user to text from your number.</p> </div> <div id="prereq_fvp_mgs_bwb" class="section prereq"> <b>Before you begin</b>: You must have <a class="xref" title="Give a user admin permissions to have access to modify everything in your system." href="https://support.grasshopper.com/help/give-a-user-administrator-permissions">admin permissions</a>. <p></p> <div> <iframe allowfullscreen=" " style="height: 250px; width:400px" src="https://www.youtube.com/embed/UU4BYxvhX-o"></iframe> </div> <p></p> </div> <ol class="steps" id="steps_k1z_5v5_qwb"> <li><span class="ph cmd">Sign in at <a class="xref" href="https://nuui.us.grasshopper.com">https://nuui.us.grasshopper.com</a>.</span></li> <li><span class="ph cmd">Go to <span class="ph menucascade"><b>Settings</b> > <b>Users</b></span>.</span></li> <li><span class="ph cmd">Select the drop-down menu next to the <b>SMS access</b> and then select <b>On</b> next to the number you want the user to have texting permission on.</span></li> <li><span class="ph cmd">Select <b>Off</b> next to the desired phone number to disable texting permissions on a phone number.</span></li> </ol> </div> <div class="related-links sectionbox" style="margin-top:20px"> <div class="linklist linklist relinfo reltasks"> <strong>Related Articles</strong> <br> <ul class="linklist" style="padding:0"> <li class="linklist" style="list-style-type:none!important"><a class="xref" title="Send text messages, group text messages, and MMS." href="https://support.grasshopper.com/help/send-text-messages">Send Text Messages</a><br></li> <li class="linklist" style="list-style-type:none!important"><a class="xref" title="Enable user's access to an extension(s) so they can customize call forwarding, greetings, voicemails, and add their forwarding number for calls." href="https://support.grasshopper.com/help/give-a-user-extension-access">Give a User Extension Access</a><br></li> <li class="linklist" style="list-style-type:none!important"><a class="xref" title="Give a user admin permissions to have access to modify everything in your system." href="https://support.grasshopper.com/help/give-a-user-administrator-permissions">Give a User Administrator Permissions</a><br></li> </ul> </div> </div> </div> </div> </div> <div class="clears"></div> </div> </div> </div> </div> <div id="js-article-feedback" class="care-article__feedback"></div> </div> </article> <aside class="care-three-column__right-column-wrapper"> <div id="js-care-three-column-right-column" class="care-three-column__right-column"> <div class="care-article__print-button-wrapper"> <button class="care-article__print-button" onclick="print()"> <span id="title">Print</span> <img id="img" src="/assets/images/care/article-print-button.svg"> </button> </div> </div> </aside> </section> <aside class="care-article__need-more-help-container is-hidden"> <div id="js-care-article-need-more-help" class="care-article__need-more-help"> <header> <button id="js-care-article-need-more-help-close-button" type="button"> <img src="/assets/images/care/topnav/icon-close.svg" alt="Close Need More Help menu"> </button> </header> <div id="js-care-article-need-more-help-content" class="care-article__need-more-help-content"></div> </div> </aside> </section> <div id="js-care-qualtrics-survey" class="care-qualtrics-survey" data-qualtrics-survey-id="ZN_aWcq5FE04UxN313"></div> <aside id="js-contact-support" class="care-contact-support"> <h4>Need help?</h4> <div class="care-contact-support__link"> <img src="https://assets.cdngetgo.com/12/4c/295270b64167b3ea9e89d33bf44f/contact-icon.png" alt="Contact icon" /> <a data-wa-link="" href="/contact" title="Contact support">Contact support </a> </div> <div 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